Went in this morning because my Fitbit wasn’t working.... and what a service they provide! I was served by Tom... he was so courteous and patient, the whole process took nearly 11/2 hours... but he just saw it through and made sure it was working perfectly before I left. What was Notable was.. the fact that I was not ‘purchasing’ a product... just getting it fixed.... but that made no difference to Tom.. outstanding service!! Service like this is a real standout, when we do not experience it that often from many companies.. in actual fact at the Oxley branch every staff member who was serving a customer- gave them the same service.. there were a few around me, and that’s what I observed.. will always go back and definitely recommend this store. Well done guys!!

Used click and collect to purchase an emergency television so I wouldn't miss the last ever episode of "Neighbours". Recieved great service and help from everyone including the security bloke who explained where the loading dock was and walked me outside to show me. No handling, they place all items directly into your car. Knowledgeable and accommodating. This JB Hi-Fi store is really accessible off the highway and you don't need to drive around to a seperate loading dock to collect larger items as its all housed at the front of the building. I'm surprised by the constant evolution and competitive prices at this franchise like white goods and coffee machines. Definately a great range for both private and business needs.

Not happy with the girl who served us today, my partner has two mobile number under his name , one is for business, the other is consumer use for me. When that staff was looking up our contract , she instantly said my number is on a business contract , so she can’t help us for upgrading the phone , but she was totally wrong , coz mine number isn’t on a business contract , although it’s under my partners name , we were trying to explain to her and wanted her to pay attention on it , but she refused and turned her nose up, also with a very rude , arrogant attitude!!So we went to other JB , and guess what , I got to upgrade the phone without problems!! Will never go back to the Oxley store ever again.

Don't believe a word wen the sales lady (P, she's hard to miss) tells ya only 1 stock of this unit is left. It's the one the want to push u to buy.. just walk out.. was desperately looking for a fridge and microwave. Got caught up with a noisy Hisence fridge and large Samsung micro as they said they have no 200+Ltd fridge less than $1100 in stock.... and that's the only pieces in stock in entire shop.. the fridge is noisy as hell and feels like someone's reject piece.. I just don't have the time to return the product as it is not an important appliance. but that was my biggest mistake.. will never recommend JB hi-fi for anything ever.. save Ur money, just don't shop here for appliances..

2 bad experiences here. Just left after trying to purchase a fridge, JB advertised at $2697. Competitor advertised at $2408. Store wouldn’t price match mentioning something absurd. I knew online team would as they know their rules. Left store. Bought from Good Guys across the road for $2408 and when told them about JB they laughed and threw in free delivery.. Seriously. If you have a competitor so close. Try harder. 1 time the floor staff wouldn’t place a order for a desk because “it wasn’t in stock” yet I had ordered the same desk before the same way and waited for it to come into stock. He wouldn’t help at all. Ended up getting the manager to sort it out who placed the order.

Looks like one of the biggest ones i have been to. I received the best customer service today. The consultant was a star. 22 April - a month later after I ordered the washing machine of my choice, 4 times follow up on the phone with the store, also another sales rep promised that my sales consultant would call and provide details. Nothing! Seriously, the lady promised that she was going to keep me informed. I am considering of taking my money back and going elsewhere. It has been the most frustrating service. And I was assured at the time of the purchase that my item was already on purchase order and in stock. Super disappointing

Went in to look at washers and received great customer service. Not only was I greeted by several members of the team while browsing through the store, I was eventually assisted by Minh who really understood what I needed, provided options and alternatives and really went that extra mile to make sure I got everything I needed. I also came back the next day (as I had seen the product I purchased cheaper elsewhere) and the team couldn’t of being more accomodating to price match the item for me. I couldn’t highly recommend another JB Hifi store!

General Comments Love the new music room. store is good Staff are helpful. Service 8/10 (Service refers to the helpfulness of staff. Entry staff to food service through to cleaning service). Facilities 9/10 (Are the facilities modern and up to date. Cleanliness around walking areas eating areas and toilet areas). Product Range 8/10 (Does the store carry a good range of core product? E.g. Electronics store has good of T.V.) Speed and Accuracy 9/10 (What is the wait time to process payment? Was the product info given accurate or a pitch?)

If you’re a bit under dressed or not well presented (came from gym)then expect zero customer service. Both times I’ve visited this store I stood there and pondered over products I wished to purchase but had a few questions. Multiple store clerks ignored me, stood beside me and had conversations with their colleagues and 1 even asked a customer behind me if they needed help after he ignored me within close proximity of himself for approx 2 minutes. Been here 3 times in the past 24months and every occasion is exactly the same

JB hifi online staff gave me a great price on a monitor. After they sent me the link, I paid online and opted to click and collect my order at Oxley. It was ready to collect within 5mins! Blown away by the speed of service. When I picked up the order, the collection desk is near the main entrance (on the right hand side) which was convenient. Service was prompt and efficient. Highly recommend JB hifi online team and Oxley. Even the security guy at the entrance was friendly and made a good impression for the store.

Staff were efficient and friendly and it was a good all round experience. Bit of a shame I had to travel out to Oxley to pick up my new laptop as the transfer between stores was taking so long, given they're so close to each other, but the staff did make it very easy to pick up the laptop purchased so I did not have to wait longer for it to arrive at the store I did order it from. I cannot remember the name of the person who served me but they were a 5 star employee. Thank you for your time and help guys.

Went in for a brand of washing machine. Didn’t have the model I went in for, asked about another one which also wasn’t available, I asked which ones are available? The staff checked and there were actually none of that brand available. All of them were for show. Probably to look like there is a variety to choose from. I didn’t rate it too low cause it’s probably like that everywhere in Queensland at the moment although I’m not sure if other stores are more up front about lack of availability.

Dude JB HI FI is the best love going them to buy films but not just films there are anything and everything to buy them. Just say you need to buy something for someone you know birthday they will have you back and you will find the perfect item for them not to mention that they will love it would be the perfect present. Don’t believe mean then that’s you lose not my I will say is I feel sorry for you. You need to be smarter and go to JB before its to late. Hope you enjoy you time at JB.

Went in to look at the fitness range of watches for a present. The person we finally found to ask seemed like he didn't want to be at work today. Wasn't helpful and certainly wasn't trying to make a sale. On the flipside. The watches on display can't be taken out to view and they only had one in stock out of the full range for us to look at. We'll so the lazy non interested guy said anyway. Who knows he may have just wanted to sit down and have a break from all his hard work.

The customer service at the Oxley store was faultless! I was super impressed with Liam, not only with the in store service but with his follow up phone call to make sure that the delivery and installation went well. There was a slight problem regarding the installation, but Liam rang ASKO immediately and the matter was sorted by the next day. What I really admired about Liam was his honesty. If he didn’t know the answer to a question, he rang ASKO immediately & asked them.

The staff at this store are the friendliest people I've ever seen in a store. One of them complimented my shoes as they walked past which was GREAT. And the person helping us, I wished I'd asked her name, she was incredibly helpful and spent a long time trying to help us find stock at other stores. Even though we weren't able to find any, the general attitude of the staff made the experience very enjoyable.

The most disgusting service. The sales person lied about a product being available sent me out 30 minute drive to a warehouse to pick it up wasn’t available after assuring me it would be. Now told unable to refund unless I drive all the way back to the store. The sales person only cared about the sale basically didn’t check anything and now I don’t have the product and I’m $549 down.

The other week, I was helped out by a sales rep named Gabe. He was super helpful and friendly. It was some of the best customer service I've experienced in a while and that's coming from someone working in retail. I am always very welcomed by Tarun and his fellow team mates in the store and feel very comfortable in their advice when asking about technology. Much Love, Viv

I have some headphones that are faulty, given they are 3 days out of warranty I thought I would call and see what could be done. I was told to bring then down and they'll be able to sort out an assessment when I arrived I spoke with the same girl I was dealing with on the phone only to be told they could do nothing and to contact the manufacturer. Waste of time and money.

Its true that you can find nuggets and bangers of a bargain still. 200hz QNED, 4k for 1.4k bloody bargain. Don’t remember seeing this in the catalogue either. Also had some issues with a delivery that was immediately rectified by Emily the manager. Although it was an honest mistake from everyone the team went above and beyond to resolve the issue. Thank you!

Awesome music production gear in this branch. Staff seemed knowledge able and friendly. I was on the hunt for a freestanding 600mm oven but alas they do not sell ovens. However, there were a large number fridges and washers. So in the end it was an enjoyable shopping experience and I will return to buy products they do sell soon. …

Staff were very friendly and helpful. I was accidentally sold a similar model phone which is confusingly named so similarly to the one I was after. They allowed me to exchange to the correct one next day and didn't even charge me the extra $50 it should have been because I had to come back. I will definitely go back again! Thanks guys!

Extremely helpful and friendly staff, a clean store, lots of eye catching banners (kudos to whoever draws them) Purchased a DJI drone, phoenix (sorry if that's the wrong spelling) had a laugh with us, asked if we wanted extra warranty, was Extremely warm and friendly. Would happily travel to Oxley just for the service

We had a music product that which we couldn't get working and were told this store had the techs to assist. Welcomed on arrival, given best person to assist (even though the tech we needed was off). Went through entire process, gave suggestion, and found solutions. Appreciate the support!

Good collection ... excellent deals .. we shopped around and they were able to give us the best price. Were also happy to accommodate some changes we requested after delivery. Also, the price on a product fell after I purchased it. They were happy to refund me the difference.

It's a good store with quite a few tv's on display which is the reason I came in here. The only drawback is that all the tv's are on fixed settings so it's hard to know the range of settings possible as we weren't allowed to change them. Apart from that we had good service.

My dad was up sold $199 for help with TV set up and was told both the TV and sound bar would be set up. Only the TV was set up (which took 2 seconds to do). Way way way too much money just for someone to plug it in and leave. Feeling absolutely robbed for my parents.

Very happy with the ervice and a big thank you to Jae in the TV section. When I called up with a technical question, it wasn’t an issue and he was able to solve the problem. He has great technical knowledge and was a pleasure to do business with. Cheers

Good location and heaps of parking. I was able to find items I was looking for. Raj from JB HI-FI was excellent and provided great customer service. He was able to price match a westinghouse dishwasher for us we saw at Hardly Normal (HN) with delivery.

When I needed a Samsung remote replaced, the phone communication was excellent, everything that could be done for me was, and when I arrived at the pick up area I was greeted warmly and dealt with efficiently. Excellent service. I highly recommend.

Always a busy store. Staff helpful although may be understaffed at times as it can be hard to find someone available. Plenty of stock. Parking outside store can be very limited but there is a covered car park under building.

Experience started of very badly. Lucky for us, they have a wonderful manager, named Dave. He bent over backwards to not only right the wrong, but to assist us in every way he could, until we were happy. Highly recommend!

This place has always been extremely helpful as soon as you walk through the front door in my experience so far. Faulty returns have been a breeze and they seem to always have stock on hand with what I need at the time.

Always our number one store to shop for all electrical appliances and electronics equipment. Ryan in Telco is the very best and most helpful and highly knowledgeable sales person to help with everything you need.

Large store with plenty of parking and good selection. The staff were friendly, helpful and knowledgeable. Special thanks to Gabe and Raj as they were both incredibly helpful despite the pre-Christmas crowd.

Great customer service. Evan assisted in purchasing a TV the other week and gave just the right amount of assistance without being pushy or overbearing. Would recommend others to purchase from this location.

Cassie done an awesome job getting us all our new electronics. Super friendly and super helpful and very patient as our order was very big and Cassie took the time too make sure everything was right☺️ …

Came here to purchase a GoPro. The staff were pretty attentive and helpful. I've also been here for a range of other tech items in the past and have never had an issue. Lots of parking underneath as well!

Great store with a great selection. Can always pick up items on sale. Usually better prices than other retailers. The ability to bargain is great too. The staff here are helpful and knowledgeable.

Team member named Morgan was so helpful and lovely. Explained everything well and really helped us out with the delivery process, for the refrigerator we wanted. 10/10 amazing customer service

Good service. And a good range of items. Was able to price match my game with another store which was great. There was plenty of parking. Enough staff to ask for help as well. Easy to find

I would say I had the Worse customer service but I didn't receive any customer service at all I stood in the store for 15 minutes without anyone asking if I need help. I just walked out

The good thing is the location and spacious parking space. Its near Good Guys, Bunnings and many other furniture shops. One stop shopping for everything you need! The staff is helpful.

Great selection, end of year amazing bargains, free delivery at present over a certain amount. Found staff very friendly and helpful, no pressure selling. Great undercover parking.

Brendan helped me with the purchase of some new products for my home. I received great service from everyone in-store and could not be happier with the items I have received.

We've used this store for years, spent tens of thousands of dollars here and have always been stoked with the level of service, information and quality of the products.

Probably one of the biggest JB Hi-Fi in town. Has great collection of electronics and parking wise it’s easy and convenient. Easily accessible from motorway

Very helpful staff. The staff member who greets you at the door knows exactly where to direct you and the next staff member I had knew the products well.

Great service from Liam. He assisted with our home appliance purchases and he was friendly and knowledgeable. 10/10 recommend, give the guy a raise.

I went in to buy a dji osmo. The staff member that served me helped with all my questions treated me with utmost respect. Fantastic experience.

Instead of offering refund, they come up with excuses to keep my money. Even Bose themselves were ok refund but this store thinks otherwise.

Had great customer service when I was in need of a new washing machine! He was very knowledgeable and was able to get it on the day also :)

Staff were friendly and helpful they carried out my purchase ( a microwave) to my car I am a senior person and this was helpful

Useful layout, staff was very helpful. Warm and welcoming atmosphere. Parking plentiful and multiple others stores close by.

Huge JB with loads of products - just don't linger too long in one area or you won't be able to escape the staff.

Give Will a raise he a real one frfr, he provided a great service while purchasing a speaker for my birthday.

The chick that helped my partner n I out was awesome, great attitude n helped us find everything we needed

Knowledgeable friendly staff. I travel from the northside to this store because of the service.

Huge place. Has got good collection of stock. I would recommend this to tech geeks for sure.

Shouts out to Minh, Ryan and David - the team was very helpful, my new tech set up is great!

Great store service is a bit slack had to wait over 10min to be served to pay for an item

Professional and polit and helpful Staff. Great phone good price …

Very helpful sales assistant and there was a big range to choose from. Good experience.

Good range of products including home and white appliances, and music gear. Good staff!

Really good service, even though they didn't have what i needed they help me to find.

I always get looked after in this place. Very keen helpful staff. Everywhere! …

Great team here, sometimes a little lacking in knowledge but very helpful

Great range of electronics and helpful staff. Good prices too.

cool and friendly staff with a lot of items on sale often

Great staff, very knowledgeable and never too busy

Picked up some physical media withe 20% off sale.

Bought some head phones nice staff very helpful

Best customer service I have received anywhere!

Great store and range. Stock alway up to date

Good knowledge on products.. great service

Very good and friendly service and staff

Great place, great products, chill vibe.

Very friendly staff and super helpful

Always well stocked. Good experience

Great service and friendly staff.