Great staff and excellent stock on hand. Beautiful open space floor plan, relative to most JBs. Had a talented and knowledgeable young girl named “Masham” help my wife and myself out mainly with: Photography Cameras (DSLR & Mirrorless), Action Cameras, and Headphones. It was great to see such a passionate person (ESPECIALLY about photography and IT) helping us decide the best solution for many future purchases. She was able to provide us with all information regarding what we should look into, extra camera items and all that jazz. Also, was very courteous with our slow understanding but kept an open mind and showed us so much about the camera world!! We left the store feeling like we learnt so much. She also helped us out with the Apple section (iPhone, Watch, Mac) and what would be the best fit for us, keeping in mind all of our life stories and lifestyle. Also, we spoke about Extra Care, Mobile Extras and how to go about getting some great $$$$ gift card deals with the JB phone data plan (Telstra powered) and it’s insane how many deals JB Hifi has!! You can set up a small amount of the deals online, but the best experience where you truly get the bang for your buck is visiting in store. Masham is so genuine and very passionate, and I hope to see her soar with her studies in the future. She said she is studying Computer Science and wants to make a great change in the world of tech in Machine Learning too. She is a superstar, inside and outside the store. Definitely the person you want to talk about stuff when it comes to Audio/Cameras/IT. My wife and I were extremely happy we were served by her and not someone just simply trying to get their stats up. GREAT HIRE JB!!! Tip for anyone visiting: Ask in advance to see if Masham is in store. She can get busy especially since she’s casual and interning elsewhere; the young lady gets flown out a fair bit for her outside work life. I kid you not, it’s worth the wait to be served by her. LASTLY! Do not expect home appliances in the city! This is the only JB Hi-fi in the city that we have seen that has anything remotely ‘home’ related, being TVs. However, the staff can still help you out by setting up a delivery or collection at another store for home appliances.

was considering buying a laptop, was almost gonna go for a chromebook that was on special. Guy started trying to get me to switch internet providers, I told him twice I wasnt interested, Im just after a laptop. This is the moment he went from friendly helpful assistant, to a pushy sales guy testing his pitch on me. Pushy and rude, lost a sale. I hear this is a common angle from JB Hifi to push their staff to do this, word of advice....customers don't like it, DON'T DO IT. Also very unorganised, opening cupboard doors and searching frantically for a laptop that they're not even sure they had in stock. Instead of offering me the display model, just offered laptops nearly twice the price, before finally tring to change my phone plan. Also what sort of tech expert who knows so much about gaming hasn't heard of Morrowind for god's sake

I was looking for a Fossil Watch. The store folks were helpful. I think the name of the person who helped me was Axel. He was helpful in searching for the model I was looking for. Finally I did not get the watch but ended up looking at Apple watch. It was not available at this store but he called up Albert St. store and got it arranged for me. Helpful folks and a nice store with pure focus on the devices and gadgets. Nice offers too and they do price match. Aussie store as well. Many of them work here for years together is what I gathered based on their conversations. Good going and stay grounded ...

Over priced and the staff I have encountered for "help" have been mostly rude. I had one guy ignore me for 15 minutes while he was on hold on the phone. And then when he decided to "help" me he waved his hand in the general direction of some items and left me to figure it out for myself. When I came back to ask if they could order in an item for me he dismissed what I wanted and said he wouldn't bother ordering any of those items because "no one has those". Crap customer service. Went to JayCar and they had a bunch on the shelf and were great with customer service.

I love JB usually however today I had to pick up a new MacBook Pro which I ordered and paid for at a different branch. I think I must have interrupted the staff member from a gossip session or her lunch break because she was snappy from the get go. When I mentioned I'd need a bag she tartly replied " I WILL SELL YOU A BAG WHEN IM DONE HERE" and then, despite obviously knowing the purchase I'd just made around the corner was for $3,400, processed $1.00 for me to tap and pay. I don't particularly care about $1 but her attitude stinks.

Service can be improved. The cashier i dealt with was a young guy. I had a question and he responded he has no idea, then scanned my big purchase. If you are a new staff, there are always ways to say you are not too sure and you can try to find out than just saying "i have no idea". No thanks in the end even if I spent $500 on a single purchase, didn't explain any warranty or anything. Hopefully managers can see this comment and train their staff better especially the casual team members during the busy holiday season.

This is one of the larger CBD stores. You've got a range of departments in this store. There's a good range of PCs and computer hardware peripherals at this store. Gaming section is large. I'd agree with other local guides that suggest staff are hard to come by during peak periods like lunch and on weekends. The attraction for me is that JB almost expect you to ask politely for their "best price" on the item you're buying. I've rarely had to pay ticket price on anything I've purchased.

Not enough staff working, waited for 15 minutes for a staff member to access items in a locked cabinet, to be rudely told they were available elsewhere in the store but they were inferior products that I wasn't looking for. Waited another 10 minutes and gave up after bieing ignored twice. I ended up walkibg down the mall to Camera Pro where I was immediately served and as it happens for a cheaper price. If you want any type of customer service I'd suggest staying away.

Wont be back. Poor customer service, poor communication and when they make an error a HUGE error in delivery, they dont own up to the problem and make you feel like YOUR a nuisance, go figure. Sales guy didnt know his stuff and pushed us the wrong tv which doesnt perform as claimed, delivery was late, installation too hard and the courier service pathetic to the point we had to ask them to leave our home. JB you need to do better, just not good enough. Wont be back.

came in today to the store & overheard an employee discussing inappropriate topics within earshot of customers to two other employees who seemed uncomfortable, & sounded like he was also threatening them with illegitimate claims. it felt extremely odd & i’m worried about the employees who were in that conversation, considering how uncomfortable they seemed. i left the store quickly as i started to feel uncomfortable as a customer

Stood by the TV's for about 5 minutes. No other customers in the area. Could clearly see about 5 staff, talking amongst themselves, stocking a shelf, on the phone. Not once did a member of staff deem us worthy enough to ask if we needed assistance. We left. That's the problem with all JB hi-fi stores. The staff think they are too cool for school. They look at customers as though they are an inconvenience. Sad really.

Four available staff just hanging around ignoring customers. It was obvious they intentionally avoided eye contact and avoided turning their heads my way. I walked back and forth for a few minutes trying to draw their attention. There was no way they didn't see me, but still made no eye contact. Didn't feel welcome. In this competitive market, I'll just go to another company that has better customer service.

If you are looking to purchase or find out more about a product efficiently, effectively on Friday nights ask either of the cool, confident, capable 2 female staff who were working at the rear store cashier area. I apologise for not referring to your names (I won't make that mistake again, promise). Much appreciated for your cander and patience with my enquiries and questions. Sincerely respected✌e

Exceptional knowledge from John who works in the IT department. Also, Brodie is an absolute gem too. Fantastic staff who provide unbelievable service and who also demonstrate a great deal of patience with their customers. I am not particularly computer savvy but John and his team afforded me detailed knowledge to arrive at an informed decision regarding my future purchase. Thanks guys! AS

False advertising on their catalogue says the DJI Mini 2 Fly more combo is 719 bucks. When I got to the store the price was 950 instead. The employee apologized for the printing mistake and offered me 50 buck discount from 950. Long story short, I was committed to buy the drone today, however i only got disappointment from their mistake. The employee was great btw. Horribly done JB Hi-Fi

Alex and James very patiently helped me through the purchase of my iPad and accessories. It was a long and stressful time due to issues with my gift card set up and payment but they helped and supported me all the time. The staff and their service was very professional and friendly. Absolutely legend. So much better than Garden City store where the staff were indifferent.

I was already one very happy trying to your eyes one of the units and finding out that it was better prices for the units. Having return the units I found that the management and the people working there was very very helpful and had no issues so even though the units that I purchased did not work out for me I do believe a overall they were a well-established union

Thank you Dayn at the counter for your kind and caring customer service. His assistance in the progress of acquiring the laptop I purchased was really helpful and considerate. And also thank you to Harry for his insightful and helpful guidance in explaining/recommendations. It helped ease my stress of uncertainty in making the right purchase choice.

Walked into the store to buy a magnetic power bank to charge my phone cause the port wasn’t working, and Joe walked up and helped me with the power bank, when I told him what the problem he went and found a solution as to why the charger wasn’t working and it was a small fix: saved me a lot of money, would highly recommend joe for any phone issues.

A gentleman who served me was extremely helpful, knowledgeable and willing to go above and beyond to help me find a product suited my needs. All whilst showing professionalism and empathy. He deserves 5 stars and recognition of his hard work and excellent customer service. I think the name tag showed the name 'Rory'. 5 star service, thank you.

Unfortunately I can't remember the gentleman who helped me but he was great! He went above and beyond with making sure the washing machine i purchased would be delivered the next day as I was moving house and he explained the process well. All the staff in this store are really helpful which makes shopping for appliances a lot easier.

False advertising! I went there to get something that I'd been saving for. They had emailed me their specials, and I'd checked that they had stock. But when I got to the register they said it was a catalog mistake and they can't sell it to me at the advertised price. Very disappointing. I feel tricked and I won't ever go back. …

I bought an wireless home light, which was all working except a software feature that had been claimed by the manufacturer. When I asked to return that item, the shop immediately took it back and provided a refund. This is definitely a customer-friendly approach that I've even seen first time in my life. Greatly appreciated.

JB is always good. They have a big enough market share that they freely give you the best deal they can and they have even been honest enough to not reccommend a product. The gestapo at the entrance is very unpleasant but understandable. It's the only shop that has this type of security that i know of, really unpleasant.

Superior technology available for reasonable price. Staff is very friendly and helpful. I used to check weekly deals in it. Sometimes they have unexpected Deal with lowest price. It is really worth it if you are living or working in CBD. They always happy to compare prices with all products and even give you good deal.

Quite honestly one of the most hopeless jbhifi stores I’ve been to, regardless of location or products, I’ve been to this store 3 separate times wanting information on a product to purchase and I’ve had to wait a minimum of 15-20 minutes for someone to even acknowledge my existence to the point where I just leave.

Amazing place and really customer centric policies. Exceptional user experience of buying, returning, and changing goods. Awesome staff and they know the stuff well, so it's a bit easier in decision making and also they give unbiased opinions about the product. This one is bigger of the other two in the city.

They were very helpful but sometimes took a while for staff to help you. They were very courteous and understanding when I returned later to refund one of the items that I had decided I no longer wanted. They provided relevant advice to which phone to purchase and overall was a very good experience.

Great service from both Brodie and Josh! They answered all my technical questions and helped me a great deal in making an informed choice on the right LCD to buy. Normally I avoid asking questions for fear of getting the "usual sales pitch" and no product knowledge... Not the case with these guys.

I bought a pair of LG headphones and they are not connecting to my phone. Went to return them and the store manager refused to because she could connect them to hers and refused to exchange them or offer any other option. She was rude and refused to help even when I showed her the consumer law.

Lack of staff available to assist customers. Totally different kind of customer attention you get from this mob compared to a decade ago. Customer service has diminished. The business is more focus on profit . How long they going to remain there will be judge on how they treat their customers.

I went to buy q990c sound bar last Saturday. I ask to staff price match appliances central. But staff said can not And he said if we price match that, how do we get salary like that. So i went thegoodguy and they price match well I felt Jbhifi guy dont know well and dont want to work

Poor service.Not enough staff. Bad advise. Also after giving personal details to get sent a receipt for my purchase, I now have hundreds of spam emails every week, that started straight after receiving my receipt. Do not give them any personal info. I will not be a returning customer

I think this store is the best of three JB Hi-Fi stores around Queens Street. I went there with the dilemma of choosing the right configuration of Mac for me. Though the store was busy during that time because of the Black Friday sale, the sales guy explained things to me patiently.

After waiting a while for help in buying a soundbar I was approached by Brodie and he was extremely helpful. He cared intently about my needs and was extremely patient in my lack of decision making! Not just a salesman, but a great communicator with high levels of empathy.

Great store with wide selection of gadgets galore. Staff are friendly and helpful. Stuff is well catergorised and if its not in that section, chances are they dont have it. Prices are very good. However, you will need to get your bag checked everytime you leave the store.

IT'S MOVED!! New store to just where Rebel is. I just went by to pick up an online purchase of a Microsoft Surface Book - service was ok. Friendly staff. I asked why the box was so grotty and he cleaned it. A bit better but hopefully doesn't mean it's been kicked around!

Jake from IT was very knowledgeable and gave some great product knowledge when we decided to buy a laptop it's absolutely perfect he sorted out us with a office 365 laptop bag and extended warranty as well some of the best customer service I've received in a long time

Went into JB Hi-Fi looking for some 4k blu rays. Was assisted by Bonnie who helped me find the specific titles I was searching for and even gave some recommendations of her own. Excellent staff and service. I will undoubtedly be returning for future electronic needs.

Took my son with me as he is tech savvy and obviously knew more than the assistant in the store who tried to sell me something that I didnt want and would not have been value for money . The assist just wanted to sell said product as there was too many in stock

Great staff, knowledgeable and helpful. Whoever hires staff for this store is a good judge of employee. It does however have a weird vibe to the place like everyone that works there is pretty stressed though, giving it like a strange B grade horror feel to it.

The phone I bought had some problems. When I brought it for an exchange, I met Keifer who was so helpful to me, it made the whole process so much less anxiety inducing for me. I ended up getting a new phone which is an upgrade from what I had for a good deal.

Just average. Had to wait a while to be served, stock showing on line of multi. Get to store and no stock “All preorder stock” another wasted JB journey. The last four times I’ve walked away without anything even though I had ever intention of purchasing.

Always an enjoyable experience. The staff are always very helpful. great range of products and reasonably priced. It may help you to know they will price match even from items on the internet. One of my favorite stores for many geeky items and tech stuff.

Great shop. Huge displays from head to toe. Can get very busy sometimes and hard to find workers as only thing that distinguishes them as workers is a yellow lanyard. Overall great deals, workers are friendly and helpful. Definitely worth a visit.

Absolutely terrible customer service! Spoken to multiple people there to try & get someone to come & sort out our new TV we bought which is faulty. Every single one of the people we spoke to was rude, condescending and never got back to us.

Probably the most important part to any business is customer service and in this store it is a definite 10 out 10 the staff we're quick to respond to our needs!! Being asked by every staff member that crossed our path if we needed help and

Very disappointed with the service, did'nt appear interested to sell me an iphone. All the kid could say that served me was that they don't stock many iphones anymore, could'nt be bothered to check on stock so I walked out bought elsewhere.

Just experienced very poor customer service. I was looking ti buy a product that was in a cabinet and there was a staff member sitting on the floor stocking shelves. She did not move so I could get into the isle, i had to walk right around

Overall terrible experience here. My partner is looking to buy a phone. When we first walked in, the male staff kept on flirting with the female staff and we constantly got ignored and no one came up to us. Eventually we had to come up to

Today I spoke to Louis and Jack from the 13 direct call centre and I must say they are both Legends. Helped me secure the best price of a JBL charge 5 and Boombox 3 which I have now picked up. What a great service JB Hifi offers for their

Pro: Staff were able answer questions about differences between laptops and graphic cards for 3d animators. Minor con: staff did not say anything about the Apple products so I am not sure how an M1 or M2 chip would compare to the GX/RX

Security could be done via cameras and a door that shuts and locks before exit for people stealing. The intrusive guard at the door system is awful and spreads covid and other viruses no security guards have hand sanitiser or gloves!

Too many workers during a relatively quiet hour, it resulted in being questioned if you needed help every other minute or so. They had a good stock, and the service (when actually needed) was friendly and knew what they were doing.

Staff here are extremely diligent with approaching and helping with queries. They have a few great locations around the city and if they don't have what you need in one ask and they can direct you to the store that will have it.

I just had the most outstanding customer service from Paul who went above and beyond to help me sort out my Home NBN and a better phone plan. He was very patient in explaining everything to me and answered any questions I had.

Escalator goes up to shop also has a lift somewhere Staff are helpful Just need to keep an eye out for them Security is always present Do not park in the loading bay behind in the alleyway or face the wrath of the manager ....

Keifer I hope I spelt your name correctly. Awesome guy. Extremely knowledgeable, total gadget nerd. I rarely write reviews but Keifers level of service totally deserves a nice thank you note from a happy customer. Five stars.

Staff were nice and helpful. Prices aren't cheap anymore but they will price match other brick and mortar stores and some online stores. They brought a product from another store in for me at no cost.

Keifer has provided me and my family a customer service that went beyond our expectations. He was very patient and friendly regarding our questions. I'd definetely come to this store just for him.

Love the staff over there really friendly and give honest review about products and help to make easy Decisions so will to shop again in this store special the girl name Tara the help alot …

Riley was great … answered my questions for an hour .. as I had no clue about projectors … I went there to check the projector and ended up buying it because of Riley’s help…. 5 star to him

Horrible management! The staff was great but management straight out rejected price match. I have had price matches multiple times with chermside store but this one is just atrocious.

Store isnt the biggest but great Staff for sure Especially Liam! Very nice guy, took alot of time and patience to show and explain me some products. He really took good care of me.

Sally was an amazing help when I went to go get some headphones, I was pretty clueless but they sorted me out and I love my headphones more than ever. Great service, great store

Really good product stock. The prices are ok but could be better. It's definitely worth signing up for jb-hifi perks. You get free vouchers with no minimum spend all the time

The audio quality of these earphones is outstanding, with a well-balanced frequency response, crisp highs, and deep, powerful bass that immerses the listener in their music

Customer service here is non existent. Tells you to come back for a basic order for 4-5 days for a simple click and collect. Might as well get it delivered from Amazon.

Riley and "big rat" are absolute legends, super lovely to talk to and very helpful, will definitely be back to see them again. Too bad the chicken nuggets are awful. :)

I brought a new phone and changed providers James was fantastic he helped me in every way even transferring all my data from old phone to new. Was a great help …

Very quick service. New items of what we were looking for and didnt pressure us to buy a certain brand. Will be back due to the great service and well priced products

Love this branch, I always buy electronic things here. Nice staff very friendly and knowledgeable. You can asked them any questions about their products. …

Customer service was non existent. I stood looking at mobile phones for about 10 minutes and not a single staff member asked me if I needed assistance. Walked out.

Gadgets, electronics, and all your geekery needs in one place, right in the heart of Brisbane. Only thing I hate about this store is that it closes really early.

Second phone I got from this shop and I blame both on Keifo. He's too damn helpful and breaks everything down perfectly. He knows his stuff and loves his tech.

Employees were knowledgeable and very helpful. Shout out to the earphone department for helping me find an affordable but quality pair of earphones!

Extremely helpful when I went in to buy a wide screen tv. Staff were extremely helpful and got me a bit better discount than advertised

Bought an outright phone. Staff was courteous and helpful. Have a wide variety of phones to select from. Prices are market competitive

A seven foot nine vampire lady held my hand while I waited for my date here. Was pretty wholesome until she started tried to peg me

Not willing to price match just cause the product was a different colour, but same make and model, won’t be coming back here again

Great price ranges. Amazing customer service too. Thank you so much Alex and the manager for your time and patience …

Everything there and like a typical JB store. Got a good deal on the airpods and if required I would shop here again

Shout out to Christian, excellent service, he went above and beyond! JB Hifi, you have an asset there!

Knew what i wanted. Sales person did nothing but try upsell. Will just buy from somewhere else instead

Not a huge range of vinyl but got some things we were after. Store was clean and staff were friendly.

Staff went beyond there normal duties very good customer service …

Very clean and organized store, staff are very friendly and always ready to help. ✅

Christian was helpful and knowledgeable in assisting me purchase new headphones.

Nice new store (comparing to some of them which have been around for a while).

Store hidden away and little disorganised in products, but real helpful staff

Didn't have a lot of K-POP albums #expensive but the staff were nice …

The store manager is very rude, he offers a lousy after-sales service

Reasonable range of BluRay and DVDs. Pleasant and helpful staff

Kind service and lots of different products to chose

M THANK YOU ..VERY HELPFULL AND EFFICENT SERVICE

Ride staff, no interest in helping customers

Great price, assistance and variety...

Great place to buy phones and laptops

The staff should be more friendly.

Friendly staff …