I was interested in an S22 phone, happy to pay cash. I finished up with a couple of JB staff, who recommended a plan with Telstra and a rinky-dink in-store credit/ debit fiddle they claimed was in the end equal to my current plan but I would get a phone "free". They filled my application in on the store computer, so I did not see what was coming up. (My bad.) In short, I later got a $160 charge from Vodafone for change a contract (no phone involved, just changing a phone account; no complaints about Vodafone). I did get the phone (separate story) and later got a letter from Telstra saying I had no account and the first payment was overdue. Took nearly an hour to sort it out and set up an account I can use to see and pay my Bills (Telstra's phone lady was very patient: thanks Telstra!) Then I saw my international call rate through the plan they had me on - $8.40 /minute to talk to friends in NZ and family overseas! Haven't seen those rates for 30 years. Not happy. Telstra can't help because it is actually a JB contract - not really Tesltra. Don't listen if they say their Telstra deal is equal to other deals. Shame, because I used to be a positive customer at JB.

I went in here a few weeks ago in search of a pdf reader for my new laptop, I had a doh moment the young man who came to assist me. He was very nice and helpful telling me, all I had to do was save it as a pdf in the new version of word.I felt a little embarrased but I'm able to laugh at myself. At least I know now However I went back today in search of something it was advertised in correctly- which is a reportable offence- not to mention the young lady was very pert and dismissive- it appears there was a break down in communication because I wasn't after a watch it was something else intierly people just need to take the time to find out what there customers are after, instead of fobbing them off, especially when u don't know eho that customer really is, no wonder Ebay does so well

Had an awful experience at JBHIFI warriwood. I was there to buy a new Apple Watch and when I was finally helped by a staff member he was very rude and did not offer any help or advise. After a very long time he ushered me over to the counter and refused to serve me. Other staff at the register were very rude in their service at the counter. After leaving I had been giving the wrong colour and had to return to the store. After speaking to the manager he had given me the new colour but too refused to serve me at the counter. Another staff member argued with the manager that she did not want to serve me either. Overall will not be returning to this store.

I visited JBhifi at Warriewood square a few days after they opened. I spoke with Claire. She was friendly, super lovely to deal with and very helpful. I left having purchased what I needed. Then, my device I bought had a mechanical failure. After numerous attempts by myself and a private IT specialist I went back to JBHiFi Warriewood. I spoke with Claire again about the issue. She went straight to her manager Lewis and immediately they solved my problem. It was a hassle free and pain free experience. I wish to thank Claire and Lewis for their time and help and quick solving of my problem. Shop happily here people.

Thank you JB Hifi at Warriewood. Went there to buy some office equipment and they set up and tested it all before I left the store because I wanted to make sure it all worked the way I wanted. This meant unpacking monitor boxes (2), plugging in to my laptop and setting up multi-screen. I just cannot rate their service more highly. Every purchase, they go above and beyond for me. Thanks to Isaac today but broader, thanks to the whole team for consistently being wonderful. Sorry for leaving you with all the foam packing.

Staff simply not bothered looking for items that are actually in the store.... actually phrase from staff member " hi we do have three in stock but unfortunately the person that working in the media department is not here and I'm not very good at it". Is it so hard to look for a DVD? As leaving the store 4 staff members are joking around and playing some sort of game amongst themselves, how unprofessional. Had to drive 25min as the item is in stock and then get told that by the staff member. Poor form.

I went into this store to make a purchase. I was totally ignored and stood there for 20 minutes as the younger generation came, got served and then left. As I walked out I asked the Security Guard if he could see me? He answered off course, why do you ask, I told him that the staff obviously could not so I thought that maybe I was invisible. I’ll never go in there again Nor would I recommend this store. Very disappointed, Such is life. I’m in my 70’s and did not expect this when I entered the store.

Recently bought a huge LGNano 91 TV and a couple of other smaller items (earbuds, 2 Ultimate Ears portable speakers). The products are fabulous. So happy with my purchases and it’s all thanks to probably the best salesperson I have encountered in a very long time…. JACK! No pressure and no hard sell. He is so friendly, incredibly knowledgeable and nothing was a problem for him. I will definitely be going to see him when it’s time to upgrade my laptop soon. Thank you Jack!

Okay unless something out of the ordinary happens. Order an 85” tv, was due to be delivered however nothing happened, rang their warehouse and they couldn’t find it. They gave me the main warehouse number so called them but they advised no stock (despite me ordering week prior). Went into store for credit but then they can’t process credits over $3.5k. No one knew how to do it. Just a disaster all round really. Such a shame as the staff were ok (hence extra star).

I love jbhifi and was excited for this new store, and it sure is big and shiny which is exciting. The only problem I have is how they have completely mixed in bluray and DVD together. This makes it a lot harder to find what you are looking for. Can’t you please seperate them, the way you have UHD seperate? All other stores manage to keep the media’s seperate and it works really well, no one has any problems. I just don’t understand why you can’t do the same :(

Just bought an LG Nano91 4K TV - Amazing! Jack J provided the best service & advice I have ever had. He took the time to ask questions to find out exactly what type of TV would suit my needs and the technology that would be required. He explained everything & his knowledge was exceptional. I will definitely be going back to see Jack for any future purchases & be recommending my friends go as well. Thanks so much Jack - you're amazing!

They seriously asked me to bring my own power bank and cable to test a display phone I was interested in. They didn't want to open another charging cable. I came back the next day and the price had gone up!. In the checkout queue, they wanted me to sign an extensive form to waive my consumer rights. I chose to order online instead and got the same product a lot cheaper the next day. Sorry guys, that really took the cake.

So disinterested in customers is probably close to the most stereotypical casual weekend employee attitude I've ever seen. Took 20 mins of being ignored before i grabbed some guy and said I will buy this tv. Then it was 15 mins before they found the storeman as an another 5 waiting at the dock. Terrible, belrose is so different in a good way. I'll drive up there next time.

Fantastic!! Finally J.B.s opens a store in Warriewood and it's so very convenient for the northern beaches. Situated next to Coles in Warriewood Square shopping centre, the store is quite large and host all the usual J.B. products from DVDs to TVs. Plenty of friendly floor staff to assist. Highly recommended and a great addition to the shopping centre and the area.

Christina (sorry if I butchered the spelling) who works around the front of the store is amazing! Very knowledgable and helpful anything she couldn't answer at the time she did her research on and gave me answers when I came back in to make my purchase a few days later which saved me from making the wrong choice. Awesome staff good addition to the centre.

I ordered some items from JB-HI-FI website with uber delivery next day, only to find out after the time period of supposed delivery, after being on the phone for a good while with jbhifi team, and after calling the store itself, they never had the items in stock, absolutley terrible service will not be buying anything from there again, disgusting

Over 60 minutes to exchange faulty earphones. Rediculous number of forms to fill out, emailing digital receipts, calling other store. Just could not process simple exchange but would not let us go until they had the paperwork printed out which they couldn't seem to do. Would give zero score if I could Won't be back

Emma’s customer service is poetry in motion. I’ve felt lost in life for the last 6 months but now I know what to do with myself. The definition of effort should be changed to simply mean “Emma”. In fact the word itself should be changed to Emma. I now have what I was looking for and my life is back on track.

Was looking for refurbished laptop online. Found one at Warriewood, but phoned and was advised could get refurbished via delivery. As I was anxious to urgently replace older, which died in the morning. Staff were excellent to show me the new and discounted ASUS Chromebook laptop. It suited my purposes.

If anyone calls into JB, please ask for JACK! ✨ He delighted me as a customer which is rare these days :) I asked for the impossible but he searched everywhere but unfortunately what I was looking for must be a myth. Thank you Jack, I hope you continue to delight customers everyday!

I bought a Asus TUF A15 laptop from these guys on sat. I had some issues with the wifi card a week later , so I went back in to get some help to fix the issues. Jack the sales guy was super helpful had me fixed up in no time. Great sales and service Highly recommended …

Reasonable range of products, being a smaller store they don't always have things in stock that I'm looking for. Usually pretty poor staffing, often have to wait a long time for assistance, but when they do come they are generally quite helpful & knowledge on products.

Tasman really helped me out with choosing a phone and getting the best phone contract I could get when I only came in for a quote on phone prices. Above all else he had really positive energy and made me feel welcome to the store. TL;DR: Go to Tasman! He’s the best!

I was served by Ray (or Roy? Sorry!) who did an excellent job in addressing my questions and needs, resulting in a great laptop and printer bundled solution. Very friendly and knowledgable guy. Another reason why JB HiFi is my favourite retail experience!!

I would like to compliment the team at Warriewood JB Hi Fi for excellent customer service. I needed to return an Apple Imac and they handled the process in a very professional and friendly manner, particularly Kian in store and Yvonne on the phone.

Leaves a lot to be desired in service. Staff very busy having what appears like private conversations. Large range of products but you are left alone in their narrow product crowded isles to find what you want if you can.

Had issues with my laptop, young lady was very helpful and was able to provide some guidance to help me in the future to monitor my laptop for issues that may require it to be repaired, replaced or refunded.

Bought a google chromecast here. Jack was extremely knowledgeable and helpful. Took the time to understand my needs and recommended exactly what I needed. 5 star service, will definitely go back.

Came in ready to buy a Samsung S21 Ultra outright and didn’t even have a team member look in my direction as I waited…had to walk out and leave to take my business somewhere else.

Never let customer service get in the way of a good conversation, better off using click and collect or going elsewhere. Occasionally, I do get help but less in the afternoon

My partner and I went into JB warriewood and got served by Lucas he was Friendly Knowledgeable and helped my partner get what he needed with no fuss. Highly recommended!

After much confusion and wasted time in the store they were able to honour their online commitment. The internet connection at the Warriewood store is non-existent

Emma was very helpful and friendly when she assisted us in purchasing a Nintendo Switch. Even when we asked way too many questions. 10/10 would shop here again

Never had an issue with this store. Always so helpful & informative. Importantly I have always been treated with respect since I am a novice with technology

Customer service was absolutely fabulous. Special thanks to Simon for all the time you spent with us as we umm'd and ahh'd our way into buying the Pro6.

In there at least 15 minutes no service, expect that on weekends but the store was empty. $$ walked out the door wounder why people onlinebuy

What an amazing store. Absolutely love the range and ease of use set up. Some staff super unhelpful but otherwise one of my favorite stores

Good range of equipment. Friendly staff. Not enough staff working. I waited 10 to 15mins but the staff were too busy to serve me so I left.

These guys are the best....always exceptional service and product and warranty support...a big thanks to Ethan and Molly today

Bought a Garmin GPS was clearly not new missing some packaging n screen protector from new must have been a demo model

Very good shop. We needed specific advice and the Hi Fi guy was great. Like all JB stores people are eager to serve.

JB HiFi provides competitive pricing but absolutely no support for defective items. I will never shop here again.

Friendly staff. Got what I needed during a sale period. Not busy on the Thursday arvo I went, so help was quick

The salesman Jack was incredibly helpful and knowledgeable. One of the best retail experiences I’ve ever had.

Transferred an item from another store for me and within a week it arrived and the staff made it really easy.

JBHiFi gets let down by Toll who “no showed” on the day my delivery was due - so it had to be rescheduled.

JBHiFi Warringah Mall way better set up and generally better experience. Only go here for convenience.

It would be nice if someone could answer a phone. If they advertise they open at 8 , open 8 not 9!!!!!

Fantastic deals and fantastic staff. Shout out to Ryan, Pat and Olivia. My go to store hands down.

5 Star service as usual. This is why I keep bying from them. Very understanding and reasonable.

Surprising good branch for its size, very good dvd selection compared with other small jbs

Great service, Kelsey was soo helpful. 5 stars just for her smile (under her mask)!!

Great service! Really friendly. Very knowledgeable. Definitely pop in and see. Andy

One of my favourite JB not as busy or such a confusing mess as most others

great experience they were very nice and went out of there way to help we

Typical JB's, great range of stock, good prices, and good attentive staff

Great Place to shop, brand new. Store well organised and friendly staff.

Good clean store. Actually got asked if I needed assistance, amazing!

Goodcelectrical store small format store,warringah had a larger range

Staff have an excellent knowledge of the products in their section

Got everything electronic and nice polite knowageable staff.

Great. Up to date DVDs and CDs. Friendly and helpful staff.

Very happy with the staff and they always have good sales

Helpful staff. I always ask for a discount and get one.

Friendly staff and good variety of DVDs, games and TVs

No customer service, we had to ask where something was

Great store and servicing a nice variety of TV's

Good product in this JB any electronic needed!

Very helpful staff and best prices in the area

A excellent store with workers willing to help

Small store not alot on offer but great staff

Good place to go for electronic, mobile needs

Down by T v's from here and other electronics

Typical JB store with friendly helpful staff

It's alright, nothing to write home about.

Great customer service and price matched

Weird layout makes it hard to find stuff

Again, fair pricing and helpful staff.

Friendly staff and good store layout

Lots of staff and quick service.

Rude staff over zealous security

Always helpful. Always friendly.

Always helpful & friendly here

Bought my replacement Kindle.

Wie mediamarkt in Deutschland

Helpful staff, good prices.

Great staff! Very helpful!!

Friendly and helpful staff.

Small shop but still good

Great service & products

Yep good little store

Great tech products.

Great service always

Such helpful staff!

Good service …

Nice little store

Extremely helpful

They had items,

Favourite store

Love the place