5 stars in an understatement. Anthony and everyone at this Jared location not only are the nicest, most genuine people you will ever meet, but they will do whatever it takes to find you the perfect product and always follow through because they truly truly care. We never felt like just customers. It was a far more authentic experience. My girlfriend, Anthony, and myself chose and custom designed my engagement ring here in February, Anthony helped custom order exactly what I wanted. Within about a 2-3 week timeframe we had my dream ring in our hands. My girlfriend Sharon wanted something more specific-- a particularly cut dark sapphire (VERY particular cut, size, color) that the gem itself is literally near impossible to find. Anthony stuck with us, constantly looking and always keeping an eye out for us, and keeping in close communication. This past week I was financially ready to make the purchase, and Anthony located and was able to order the perfect gem in a few days notice that my girlfriend loves and 8 months later, we both have the engagement ring of our dreams. Truly, our engagement, the timeline, and the fun / ease of the searching process was made possible by Anthony and higher management at this location. I will never recommend anywhere else besides here. To Anthony, thank you, we wold do it 10 times over again, you made this all possible and we have gained a lifelong friend and community with you and your team. See you at our wedding!!!!!! THANK YOU.

I had the pleasure of working with Clarissa Mata, the Assistant General Manager at Jared the Galleria of Jewelry, when my fiancé and I were in Austin, TX, visiting my mother. Our experience with Clarissa was truly exceptional. While our initial intention was to simply get our ring sizes, Clarissa's extensive knowledge and expertise in the world of jewelry led us to make an on-the-spot purchase of both the engagement ring and wedding band. Clarissa's guidance and recommendations were invaluable, offering insights and suggestions we hadn't even considered. She exuded politeness and was always available for any questions or concerns we had. What truly impressed us was her unwavering commitment to ensuring our satisfaction. I remember texting her around 8 PM for a status update, and not only did she respond promptly, but she also provided all the information I needed. She even went the extra mile by stepping out of a birthday party to ensure our ring arrived on time. If you're in the market for any type of jewelry, I wholeheartedly recommend Clarissa Mata. She has become our go-to person for all things jewelry-related, and we couldn't be happier with the level of service and expertise she provided. In short, Clarissa's professionalism, knowledge, and dedication are second to none, and we are grateful for the incredible experience she provided. We'll certainly be returning to her for all our future jewelry needs.

I had such a positive experience with Jared Jewelry that I needed to share my story with the rest of the world. I own a Tag Heuer watch that needed service so I brought it in to Jared Arbor Trails near downtown Austin, TX. I worked with the most personable jewelry expert named James Seelbach. James was so friendly and knowledgeable, and made me understand why my automatic watch needed to be serviced through TAG directly. James sent my watch in for service, covered under manufacturers warranty, and took the responsibility of sending my watch to TAG for me. Just to note, I did not buy my watch at Jared, I just thought they could service my watch for me. Out of the goodness of his heart James took this responsibility. A few weeks later I was told my watch had been stolen in transit, and before I could even panic, James told me he already got the replacement watch for me, and all I needed to do was come in and pick it up. Needless to say I got a brand new watch, a brand new warranty on my watch, and I got a new favorite jewelry store. If you want one of the most amazing customer service experiences when purchasing jewelry in your future, go see James at Jared Jewelry. Tell him Chris sent you. You won’t be sorry. Dude is amazing at treating customers right and going above and beyond. -Chris R

My fiancee and I visited earlier today to pick up our wedding bands. What should have been a joyful & memorable experience, we were met with a rude, incompetent employee that whose demeanor towards us was completely unacceptable. She was insistent that we couldn't pick up bands without the printed service ticket. The email clearly states that the service ticket OR the email and valid photo id is acceptable. We had the latter. We asked for someone else because we would not tolerate her talking down to us or cutting us off mid sentence. Apparently the store manager helped us next. We did not verify if he was indeed the manager. He was also short and showed very little signs of being empathetic to our recent experience with their incredibly rude and dense employee. He also could not locate our order and had us go back and forth. As I originally stated, it was under my name as the email clearly stated it was. No apology was received from either party. I'm very disappointed in Jared's customer service! If this is how you treat repeat customers we will gladly drive to another Jared's location or stop our business completely. This is very unfortunate. The last 3 times we've visited we haven't had that type of experience. But then again those specific employees weren't working the floor.

Very disappointed!!! I came in for a bracelet repair which was not cheap, I did not pick it up for 2-3 weeks because I was busy. So I called the store & asked if it was still there. The employee man said yes it's still here if you want we can ship it to you! I said okay & gave him my address. He said I would get an email confirmation but I never did. Over a week later I called the store again asking another male employee where my bracelet was & that you guys said you sent it to me. The employee was confused & said Jared's does not provide this service, then told me he would call me back in 20 min. 50 min later I called again & talked to the lady which originally took my bracelet for the repair. She said she would do some research to find out where it was & apparently it was still in the back, not shipped yet. I was thinking the male employee STOLE my bracelet. The lady then said she will ship it to me right away. A day later I got my bracelet & it looks like nothing has been done to fix it!!!!! Looks exactly as it did before!! Jared's didn't send it out when they said they would, Jared's took my money & sent me the same bracelet not fixed. Extremely dissatisfied, unethical & shocked this is coming from such a big business.

Buying a wedding ring can be scary, intimidating, and completely overwhelming, especially if you were someone like me—completely clueless. I was trying my best to stick to a budget, yet looking for the perfect stone. Raven, my consultant, took the time to make me feel comfortable and educate me. She filled me with as much knowledge as I could possibly retain and was happy to answer any questions. My fiancé gets so many compliments on her engagement ring. And not just a casual, friendly “Oh, that’s nice.” More along the lines of “OMG, that is beautiful!” It took me two months to make a decision, with multiple phone calls and text messages. To be honest, I was a little picky and possibly made her job a lot harder. She never complained and never once backed down to the challenge. Her manager Yannis is a life saver. He was not just onboard with all the logistics and securing of multiple diamonds for me to take a look at. His professional opinion and insight was super valuable and important to the entire process. Their team is amazing! Check out Raven and Yannis for your future jewelry purchases. As for me, they’ve received a customer for life!

We had the most amazing experience today with Jacqueline and Yannis. Jacqueline was a gem to work with, very knowledgeable, very detailed, and she worked hard to stay within our budget and only showed us items in that bracket. She suggested many different options and worked hard to find the perfect ring! My husband and I have been together for almost 20 years and we were there to upgrade. We got an amazing deal on the upgrade! Jacqueline also looked over my current wedding ring because I knew there was an issue and something was loose, she tool the time to show me what was wrong and told me they could fix it. If I could give my visit 10 stars I would. It was truly the best interaction we have ever had at a jewelry store.

Went to Jared’s on William Cannon with a very specific request for a Pearl neckless. My wife loves her pearls and was heart broken when they broke after ten years. Louis Trevino was very upfront and honest. He told me they did not have what I was looking for on the shelf. When I asked about having it custom made, he again was upfront about the cost. I knew the neckless would be the perfect gift for our first anniversary, I agreed to have the pearls customized in the store. They came out great at the quoted price right on time for our anniversary. I was able to completely surprise my wife with the pearls that she never thought she would have again. Thank you Louis and the entire team at Jared’s. She loved them!!

Raven did a great job helping me out within just a few days before Christmas. Extremely helpful, patient, and has a complete understanding of stellar customer service. The purchase experience I received from her on that day should definitely be put into the training manual for Jared’s on how to provide the best possible customer service. Everything from attention to customers’ needs, taking the time to find the perfect ring, and the excitement of the overall sale, Raven really did an amazing job. Even when I called after the sale, she still was able to assist me in whatever questions I had. So it’s obvious that she really cares about customer satisfaction, even after the sale. Great experience

We went in today to get my husbands watch bracelet resized and walked out with an amazing experience. Raven who took care of us was such a pleasure to work with. She offered to clean and polish my wedding rings as well, which was a pleasant surprise. My husband encouraged me to look at a diamond necklace and Raven went above and beyond to help me find something that I would be comfortable with. She was open to giving suggestions and helped me step out of my comfort zone with her thoughtfulness and patience. I felt so welcomed here and we walked out with a big smile on our faces. Thank you, Raven for turning our average Sunday afternoon into an amazing one with your patience and hospitality :)

I'd give it more stars as the 3 are for the buying experience which was amazing! Went to pickup item I ordered and the women working was why 2 stars were left off. She treated me like I was not supposed to be there, not polite at all. I told her I ordered a gift and I was notified to pick it up. She asked who the salesperson was and I'm like, don't remember his name, she replies "well that's how we look up the order". I say how bout my name and order number, not good enough, heck it was paid for already. Even showed her the email. After several minutes, she says, oh yeah, it's right here with a bunch of other orders. The customer service on the front end great! Pickup service, terrible!

From the moment I walked into the store I was treated like one of their most valuable customers although my immediate need was only to get a watch battery replacement. Jacqueline, the sales person who assisted me, was friendly and deserves an A+ for professionalism. While waiting for my watch to be serviced, I had a chance to discover some lovely - and reasonably priced - items I will return at another time to evaluate for a purchase. The attentiveness of the store's personnel, the atmosphere, the appearance of the showroom and the variety of merchandise are all conducive in making this Jared's THE place to go for that special jewelry item. I will be back!

Laura and Her colleagues are FANTASTICALLY INCREDIBLE! They know how to make someone feel absolutely comfortable in disliking some options, and have amazing recommendations for rebuttal. They are so knowledgeable and honest about how the looks fit YOU! I Love this Jared's branch. I will be back for ALL MY DIAMOND PURCHASES! I wish the Credit interest rates were lower, but plenty of purchasing options being available makes it possible for the middle and lower class to have access to things that we might desire. Thank you all so much for your amazing energy and warm ambiance.

Finally. A jeweler that can understand men and what we want. In an industry that caters largely to women, this store saved me. James is the guy you want to see. I couldn’t find a wedding ring that was stylish or different. Stores never have anything for guys that isn’t black or bland. James worked with me to make something that was unique, interesting, modern and classic. He never pushed, listened to my wants and didn’t break the bank. Cannot say enough about his work and I am ALMOST embarrassed by all the compliments…almost. Ask for James.

What a great experience I had buying my wife a bracelet at this South Austin Jared store! First I called with the item number of the one she wanted but they didn’t have it in stock at the store. But, the store manager found one at another Jared store out of state, had it shipped, and communicated with me throughout the process. It only took a couple of days. When we went in to buy the bracelet, the entire staff was very nice and accommodating. They made the process seamless and I would highly recommend doing business with these guys!

James at the South Austin location provided the most excellent, above and beyond customer service! My husband’s wedding band needed repair and due to multiple factors, we were afraid that our wedding vow renewal was going to have a cloud over it by not having his ring available. James arranged to have the repairs made at another location that evening and hand delivered it to our home that night so it made the early morning flight with us the next morning. James helped make our day perfect!

I found an old ring that my wife really liked but it was the wrong size and one of the diamonds was broken. I brought the ring to Jared and was greeted at the door by Anthony whom was very polite and helpful. The ring was ready for pickup the next day resized perfectly, the diamond was replaced and the ring was cleaned and refinished with rhodium. Now that old damaged ring that I brought in a day ago looks like it just came off the showroom floor and my wife loves it! Thank you all!

Louis Trevino is the man to go to without a doubt. Incredibly knowledgeable, extremely polite, and really has a passion for his product. We initially came in just to browse some options regarding a locket for my wife and from the moment we stepped in the door Mr. Trevino was there to help guide us through the entire process. Overall outstanding service, prices, and just a welcoming environment in general including the other staff around the store. Thank you again Mr. Trevino!

I went in to get one of my father's watches taken care of. It quit working after he passed and James seelbach was amazing. He is truly an expert with watches and delivered some of the best customer service I've had whether it a jewelry store or any other business. This was a truly great experience he went above and beyond what he promised and I left with my timepiece working perfectly. If you need anything you should come see James. Especially anything watch related.

The general manager Yannis is my go-to jeweler here and I must say, I'm impressed with how well he can attend to his employees and multiple other customers needs without making me feel anything less than important. A trait like that is hard to find in a good jeweler, especially when they're the store manager. Needless to say, this store definitely knows how to make me feel at home and welcomed every time I walk in. Thank you Yannis!

My soon to be fiance took me here to pick out an engagement ring and after waiting forever to be buzed in we were the only ppl not greated. We looked around ourselves with no one letting us know they will be with us shortly, as they were busy. But no one ever helped us or made us feel welcomed. We went to leave and they had already buzed the doors open before we could reach for them. I guess our money was no good.

My partner and I came in for wedding bands. We were immediately impressed by Anthony Manganiello’s excellent customer service. He created a comfortable environment with no pressure or rush to make decisions. He was incredibly knowledgeable and lead us to selections that we felt confident with. Anthony, the Luxury Bridal Manager has our support and we suggest you visit and ask for him by name.

I can’t thank Anthony enough for his outstanding customer service and generous hospitality. I showed up 20min prior to close to exchange a watch and get it resized. Anthony had a great attitude, was more than helpful and even spent the time to show me other watches without making me feel rushed. I’ll continue to go back and have Anthony help me for all my jewelry needs! 5 star service!

Clarissa and James helped provided the best service and support from start to finish. They made me feel extremely valued as a customer and took all of the ideas we liked and helped make a truly spectacular custom piece. Not only did they really know their field and were able to offer professional guidance but were very receptive to feedback and helped get exactly what we envisioned

Amazing service and customer care at this location! I had the privilege of Ashley & Raven assisting me and my husband, and they made us feel great, we're extremely helpful, worked with our financing, gave us the best deal, we seriously could not have asked for better help & care while we looked & purchased our forever pieces! Really beautiful jewelry and souls <3

My fiancé and I had the absolute pleasure of working with Raven at the South Austin location! She was so patient, and fun to work with and we are so thankful we got to share our wedding ring shopping experience her. Highly recommend working with her if you get the chance! Also they were so quick with our rings and did a wonderful repair on my engagement ring!

Everyone I’ve dealt with here has been a pleasure working with. I didn’t exactly know where to go to buy an engagement ring as there is so many different stores in Austin, but I’m glad I picked this one as they made me feel comfortable spending a large amount of money on a ring. I’ll definitely be going back for all my jewelry needs in the future.

Went to the store in Austin Texas for a new battery for my watch!! Yannis the General Manager , was very helpful and professional..He had me out of there in 5 minutes ..While I was waiting for the battery I looked briefly at engagement rings...Spectacular and within all budgets..Ill never go anywhere else when I get engaged in 2023!

Yannis is an absolute professional. Well skilled in his trade and on point with his customer service skills.,Whether you have a Presidential Rolex, gems, or an average wrist watch, this is the young man you NEED to see! Do yourself a favor and go to Jared Jewelers in South Austin. They are on point. Sincerely, Lee Herrera

I would recommend Clarissa to anyone and everyone!! Her customer service is impeccable and she made my experience awesome! Thank you for my amazing new pieces and for being so patient with me. Shoutout to Yannis and Louis for being awesome too. If you come to Jared, make sure you ask for Clarissa, you won't regret it!

I cannot say enough wonderful things about the experience I just had at the Jareds Austin location. Raven and Anthony, who assisted me were so kind and friendly and warm hearted with lots of great bits of information. I look forward to many more visits and their wonderful customer service well done Raven and Anthony!

They were very accommodating and accepting, did not try to push the way higher settings, but spent time with us to find the perfect wedding bands. Though our bands were not stereotypical, she helped us find exactly what we wanted without ever making faces or having us feel "less" than other guests. 5 stars!!!

I visited the William Cannon location to buy a silver bracelet for my soon to be Goddaughter. Louis helped me figure out what exactly I was looking for, showed me a multitude of options, and ultimately helped me find exactly what I was looking for. Thanks for making jewelry shopping for a baby much easier!

The Jared Jewelers on William Cannon knocked it out of the park for me and my wife. The consultation was smooth and transparent and I left with an engagement ring that blew my wife away. We returned for the wedding bands and once again the service was outstanding. Highly recommend!

Such a great store. Every single employee I have encountered has been super helpful when we walk in. We had to take both my wife’s wedding band and engagement ring to get resized and both came back faster than expected. Recommending this place to everyone I know.

I had a great experience with James. He was very friendly and he patiently explained different types and models of jewelry I was interested in. He made it very easy to narrow down my options and pick the one I liked the most. I highly recommend this place!

Supper supper pleased! Can’t speak highly enough of Yannis and James. I came in looking for a birthday gift for my boyfriend with no idea what I was looking for. Both were super knowledgeable and helped me find the perfect chain, my boyfriend loves it!

A huge Thank you to Jacquelyn who showed us several combinations of Stackable wedding bands for my Wife's current ring combination. Jacquelyn was very thorough and most importantly patient with us as we looked and tried on what fit best. Thank you!

Yannis was so kind. I brought in a time piece not purchased at Jared, and he willingly helped size and steam clean the watch while others would not work on it. You can tell this location takes a lot of pride in their customer experience!

Angelica was super wonderful! My partner and I were just looking at engagement rings and she went out of her way to show me different kinds she thought I would like and stayed after hours to ensure I picked the right one! ❤️

Shopped Jared for a pair of earrings. Clarissa and Angelica were great! They helped me get the perfect earrings for my best friend. They were friendly and polite and next time I will ask for either of them! Thank you ladies!

Brought my watch in that got water on the inside. Yannis the GM offered to hold it for a few days to dry it before taking it apart. My watch works better than ever and he didn’t even charge me. Great customer service Nd

Yannis at the location on S Mo Pac Expressway in Austin went above and beyond to help me. The kindest and most professional I have ever encountered in a retail store. He truly is excellent in making dreams come true!

The staff at Jared off of William Cannon in Austin are amazing. Louis & Jackie took such great care of me and handled my watch repair and jewelry inspection so quickly. Thank you for the great customer service!!!

Every visit with the sales and management staff at Jared makes me feel like I was the family member they were waiting for to come home and shar the love. Thank you helping me choose my wife's Anniversary present.

I went into the store and Sloan was so pleasant and helpful to find me the jewelry I was looking for since there are so many selections and also to help me with the earring missing studs! Thank you so much!

I had an amazing experience with James and Clarissa having a custom engagement ring built for my fiance! They were a joy to work with and we couldn't be happier with the experience and the end product :)

Yannis was extremely knowledgeable and extremely nice. I did not feel pressured into buying and made the diamond shopping process so easy and smooth. Thank you for your expertise and knowledge.

Noah is beyond amazing! He is professional, very kind and honest. I absolutely love his taste in jewelry, he knows his fashion! He helped me out every step of the way. I'am in love

Great customer service! Always welcomed with a smile and the reps are always ready to help with sales or service. Definitely recommend checking them out for all your jewelry needs.

My watch battery went out on my Tag that I purchased from another store and these nice folks replaced my battery for free. It took all of 3 min as well. Great service!

Very best place to purchase that extra special goodie for that special person. Yannis was fantastic to work with. Very knowledgeable and made my experience the joy

Walked in here . They were very kinda and helpful they took care of me and handle my situation. I would recommend Jared to all my family and friends. Thank you !!

I came to have a link removed in my watch and had a great experience. I was helped by Anthony and he was fast, friendly,and knowledgeable. Definitely stop by!

Anthony M was absolutely amazing. I had a custom ring made for my wife for our 10th year wedding anniversary and he went above and beyond to make it happen!

James helped me with beautiful custom jewelry he did did an amazing job. He helped me recreate my heirloom pieces to fit my style and liking.

Visited the store was looking for a necklace, the general manager was super helpful even though I was not purchasing, will be visiting again.

Excellent service! Got my watches and gold bracelet serviced and this location. Anthony was a tremendous help throughout the process.

Anthony was a pleasure to work with from the first call to the purchase of all my items! I will definitely be back because of him!!

Great professional atmosphere and always ready to help in any way. We’ve bought 6 or 7 watches there and will continue to do so!

Yannis and his team are great here! Always so quick to help out and very friendly. Goes above and beyond for his guest!

The service was great! They were very kind, polite and funny. And they helped us with what we needed. I loved it.

The staff was great! Worked with us to make sure we got everything we wanted! Would recommend to anyone!

I love this store! Customer service always top tier and have what I need regardless of the occasion.

Yannis and Laura helped me find the perfect Tag Heuer and got it fitting exactly the way I liked it!

Yannis is the best! Always so helpful, attentive & a subject matter expert! We appreciate you all!

Mrs.Angelica was very helpful with our purchases and very satisfied with their services.

Wonderful guy. Replaced my watch battery in less than 10 minutes and for free.

James was extremely helpful; he made picking out our bands fun and easy!

They have been very good to us through the years we’ve dealt with them.