It's Saturday November 29th 2014. I live in Raleigh Nc and I ordered my furniture from the south blvd store Because I PROMISED and GUARANTEED that I would have my furniture in the store for me to drive 200 miles to pick up which I was willing to pick up bc I needed it before Thanksgiving. Will a list of things went wrong .. 1) The sales agent told me he was one of the floor managers and told me it had to be special ordered but he knows and guarantee that it will be in before thanksgiving. 2) He told me we would stay in between a certain price number and he charged my card for more. 3) He told me he wouldn't charge my card w/o giving the final number.. He didn't and charged it anyway. 4) He dodged my phone calls when I called to ask about the charges and the furniture. When I called him from another number he answer the phone. 5) I called 2 days before thanksgiving and he said it may not be till December 5th which is not what we talked about or what I agreed to and besides I told him don't take my money if it's not gonna be here and I'll just order it here in the Raleigh store. He said give me 48 hours and I'll let you know. 6) Wed the day before Thanksgiving I called the sales rep who has been letting me down and he doesn't answer the phone. I call the store and they tell me he was not in that day. So i asked for a manager. 7) after i gave the credit manager (a female) the rundown she said it would be on the truck Fri yesterday. LIES LIES 8) I called back talk to Martin another "manager" and he said Fri or Monday Dec 1st after I told him I wanted all my money back bc I paid for it in full in the beginning. He told me the store manager was not there and he told me i probably can get it delivered to the raleigh store and I pick it up from there. I told him that is not acceptable and it now needs to be delivered to my house. 9) I had to call the store yesterday morning bc no one called me. I asked for the store manager and I got Les Floyd so far he seemed to understand my frustration and told me he will get with the raleigh store and arrange to have it delivered to my house but I won't get it till after December 8th. He apologized and said Andy the sales rep who started this whole ordeal should have never made me that promise. Les Floyd said he will call me this coming Monday with a update SO we will see if he calls me back. HONESTY IS KEY. DON'T LIE TO CUSTOMERS. The rep in at the Raleigh store on New Bern told me he couldn't make me that promise. I should have ordered it there and gave Rodney the sale. Lesson learned. And I still have no furniture! Sn. I wouldn't have thrown Andy under the bus if he had been honest, returned my calls, and called to apologize for his mess up but he didn't and hasn't and it's probably best at this point. THIS HAS BEEN MY WORST FURNITURE BUYING EXPERIENCE EVER!” Less

In March, 2022, the recliner was inoperable because the cord to the remote hand controller was severed but not completely. Milton, salesperson at Kimbrell’s Furniture Store (South Boulevard), told me I purchased the Catnapper Power Lift Recliner in November, 2020; and the one-year warranty had expired. He stated he would contact Catnapper to see if he can get the part. When I didn’t hear back from him, I went by the store again. He was able to help me get another remote as he stated that he still had not heard back from Catnapper. I thanked him and the manager as they made it clear that they were under no obligation to help as the warranty had expired. Because the recliner remained in the “lift” position, I went to the store on 5/13/22. Per my request, he texted me the name of a number of recliner furniture repair services to call. Of the ones that called back, they did not service recliners at all or did not service Catnapper furniture. The recliner is less than two years old and because of major medical issues, my brother still needs it. So, I reached out to Milton again; and although no phone number was listed, I completed the contact form on Jackson Furniture webpage. On 5/17, the email response from Amanda, Consumer Relations Specialist offered an apology; told me to contact the dealer; and stated that “if not under warranty, she will be happy to assist me as best she can”. I forwarded proof of purchase indicating that the warranty had expired and informed her of the action taken thus far involving the dealer. When I did not hear from her, I forwarded my 5/17 response again on 5/20. Per Amanda’s question (5/20), I informed her (5/24), that when the remote buttons are pressed, there was no noise from the motor area. To date, I have not heard back from Amanda. Seemingly, neither business (Kimbrell’s or Jackson Furniture Company) even offers a product repair service. As such, let the buyer beware! Respectfully Submitted.

I will NOT be buying furniture from this store ever again and I use to like this store. The customer service is horrible and they don't honor the warranty of the products that they sell. I bought a livingroom set from them a few months ago and I also bought the extended warranty. I bought the warranty because the sales person said that it covered the furniture if any thing happens to it they either fix it or replace it. Well the loveseat fabric started beading up and then it started shredding. I never seen furniture do that before. Then the couch started sinking on one side so when i investigated it, i found that the staples that hold two of the frame boards together had came lose. When I called the guy named Milton that sold me the furniture he asked for pictures, so I took a trip to the store and showed him pictures. He sent out some people to look at the furniture.They came, they left, nothing was fixed. Another guy on another day came, left, nothing was fixed. Milton then called me and said to call a the extended warranty number and have them fix or replace it, so I did. They said that Kimbrell's is responsible for the furniture the first year. I called Milton back and relayed the message. Milton then said "we (Kinbrell's) are not responsible for nothing. Accidental damage is not covered by Kinbrell's." He then said that he would talk to his manager and call me back. So he blamed me for their raggedy furniture falling apart and shredding.To this day Milton has not called me back and my furniture is still not fixed. The managers won't talk to you because every time I called and asked to speak to a manager , the manager would get on the phone and say to hold on and then connect me with Milton since he sold me the furniture. I give this store a 1 star.

If I could give less than one star I would. This is my second account with them. My first account I paid them over 3500 dollars. Now it's a small recliner and a rug. I was late on my payment. Yes that's my fault. When I went to pay the payment I thought everything was fine. I got a call on the second of the month with them telling me I had a balance of 5.18 cent .This was for a late fee that they forgot to add. They waited till the second of the following month to tell me this. Everyone knows what happens to your credit score when u r 30 days late. I asked why didn't you charge the late fee? They said we just forgot. I asked to talk to the manager. He's not there but they tell me he will call me in the morning. That didn't happen . I called two more times and he wasn't there the first time and he's busy the last time I called. I ended up calling the corporate number and the district manager was supposed to call me.. He didn't. He didn't after I called two more times over almost two weeks. I was assured that it will not affect my credit at this point. Management is totally lazy and have no respect for their customers. Never again will I buy anything from them. If you worry about your credit do not buy from them. For the managers that run from a customer problem ,we the customers pay your pay checks... Also if you are never in the office maybe u should quit and give a job to someone that wants to work.....

My name is Aaron and I have been doing business with Kimbrell's since they have been in Charlotte I have purchased nearly $50,000 worth of furniture and paid it off all of it except for this new batch that I got now and I got 3 weeks behind 4 days before I get paid and they have called my phone numerous times getting rude then they turn around and send somebody to my home and tell me that the manager is threatening to come over and wants to come in my house I don't know what none of this is about but I will not be doing business with them or suggest anybody that I know and I will pass the word not to do business with them since they seem to think that it's okay to do that to loyal customers I don't know if it's because they're all Hispanic now or what but it doesn't feel good and it didn't start out with my relationship with them like this before they went completely Hispanic and I will not do business with them no more after I pay off this remaining three or four thousand dollars that I owe them never again worst experience in my life somebody coming to my door and threatened to take me to court for something they know I'm going to pay off because my financial history says so it's the paper the numbers on the paper

I was told my furniture would be in my possession within 7 to ten business days, I have gotten the bed and chest, but the nightstands, dresser and mirror are somewhere in Vietnam they told me O_o (Yes, Vietnam) ... It will be going on 2 months, as this happened in March, and I am still getting the run around. When I complained to the store manager Lex on S.Blvd he apologized and asked me (blowing my concerns off) if I liked the furniture that they WERE able to deliver (adding insult to injury), I also called over to their corporate store which happens to be on S.Blvd as well, and was told that the Mgr wasn't in but that they would forward my complaint. I still haven't heard anything!!!! I've made at least 5 phone calls and my husband has done the same and they will tell you the manager isn't in, it doesn't matter what time of day you call. The will also tell you ANYTHING to make a sale. I should have paid attention to the reviews on here. Will be contacting the Better Business Bureau today as they gave me this date as the latest that the furniture would be in...

I have dealt with Demont in the past, and he always been very helpful and understanding of my finances and where I live. Demont has never tried to push me into anything I did not want or need. A another thing that I like about Kimbrell's is that they are very low key and will do what they can to help you purchase what you came for. I chose to buy table and chairs because of Demont. I had such a good experience with him last time that when I finally decided to get my table and chairs I texted Demont to let him know that I was in the market for a dining room set and what his schedule is at the store. I hope someone at corporate office reads this post and rewards him. Thank You very much. Signed, Jerry Levy.

AVOID THIS PLACE.. Got a package from this showroom few years ago, which gave me $215 in store credit.. But went today to buy some stuff.. They told me that I have to get my bill atleast $500 to use it.. So I selected some stuffs but then they were like.. You have to buy something which is not in sale... So now my money has been stuck there... I would suggest not to buy packages which say that pay some $ to get 3 years warranty and tech will come to repair or replace.. And if u don't take advantage of it you will get your money as instore credit... Because I lost my money and you may also.. Face the same condition...

My dad and I went to go pick up our furniture that we had to put together ourselves. First, when we call them to tell them we've arrived we were put on hold and didn't give us any updates if they were sending anyone in the back to give to us. Then, we get home put together my sister's bed, she has extra pieces that doesn't fit with her twin bed. Finally, we get to my bed, there's an ENTIRE piece missing!!! I'm fuming because I have to sleep close to the ground now. Edit: My dad was able to resolve the issue and we got everything squared away with the parts.

We had a nice sales experience; HOWEVER, delivery and setup was extremely unprofessional. Also, what was asked of my family was unacceptable & gross. You all have our number. Call & make it right because wow! Not even sure if the manager is aware of the situation. -Ms. Nightingale Delivery & setup 9/27 Edit: Thank you Martin for calling & listening to the issue. It seems as if you really understood & cared about the incident & customer feedback. 1 star changed because of your customer service & we also love our items. Thank you. 9/30

Initially, I was going to meet Demont. However, Demont was gone for the day when I got off work so Milton helped me. Milton had worked all day long through inclement weather but you'd never know it! He was pleasant, friendly and made my experience easy! I work in a call center so it was a struggle to get to Kimbrell's before closing. I made it and I can say I got something accomplished! Thanks to Demont & Milton, I have a brand new Queen Mattress & Boxspring! Yea!!!! Now I can sleep well and feel like getting up going to work! :)

I went to the Ashley outlet store first and had the worst experience ever. They were horrible! I immediately left and went to Kimbrell’s. I was so impressed with the warm welcome, customer service and attention to detail from everyone. The quality of furniture was also outstanding in comparison to the cheap Ashley furniture. So glad I left and went to Kimbrell’s. Demont Seegars assisted me and couldn’t be happier with his service. You all earned my business and will be back for any furniture needs. Thanks again!

The salesman and financing person were very nice BUT watch out for unnecessary charges. There was a 3 year warranty and insurance I didn't need and fortunately was able to catch and remove saving me over a $100. The other thing is my credit is good enough to get financing but they still contact your personal references (4). I've never had to list personal references much less have them contacted for financing unless they are a cosigner. I didn't like that at all.

I contacted Kimbrells early Friday morning , regarding some new bedding .When I tell you that, I had the most amazing experience in that store. My sales rep Mr. SEEGARS , and the young ladies in their accounting department whom set up your account etc.. Did a wonderful job . They are the Best Team, very professional, respectful, kind, and also very patient . I Truly Apreciate your services today. Thank you Kimbrells you made my Day .

I so appreciate the manager, staff who processed the payment, and the delivery folks from Kimbrell’s. I felt like they were being honest with me about the products they carry and as a matter of fact expressed a favorable opinion about the product I chose rather than pushing me to a more expensive item. I’ll definitely be back again the next time I need furniture or bedding. Thanks for making it so easy!

My aunt told me about Kimbrell's furniture store..she shops there all the time. I recently visited the store with my aunt and that's when I met salesman Demont Seegars. I was impressed with his professionalism..I told him that I was interested in the home theater seats.. Long story short, I went to see Dumont today and purchased two theater couches.. Customer for Life Fred A. Thompson

I've had and my mom has had an account with them for years. Best customer service professionalism and great experience. I just paid off almost... One loveseat and added a recliner to my account. It was delivered this morning with prompt and courteous service. This is a family generational store. Thank you and also thank you to both my delivery guys God bless you!

This place has always taken good care of my family..for over 15yrs. ,Great team work , good products, customer service. And always reasonable prices to seal the deal.. Demond is a great Professional Sales Representative for the African American people to be proud of... Thank you Kimbrells for giving him a chance to prove it.. I will shop there again!!!

I worked with Milton. We showed up about 30 minutes before closing and he took his time to show us everything in our price range. We sis the paperwork and we showed up at the store and finalized everything. The process was quick. Everyone was super nice and everything was in stock. Please go to the Same. Blvd store and ask for Milton!

Kimbrell's store at the South Bllvd store was an awesome experience. Milton, Sales Associate, made my shopping experience so enjoyable. He was very professional, efficient and friendly. Also, he was very accommodating, informative and computer savvy. It's nice to run across genuinely good people. Loved the prices and quality.

My experience was horrible. The staff there are very judgmental and have a lack of expertise in their job customer service. Don’t even bother checking the status of your order. They will leave you on hold for over 20mins and then hang the phone up. I would NEVER recommend this store to any one else. HORRIBLE

i wish i could give a rate of 100 im pleased and grateful the customer care here was. great everyone was very professional. and i was greeted with smiles that made me feel comfortable and im glad i chose kimbrells thank you all so much im happy and will share. my experience GOD bless

Demont was an exceptional sales associate he demonstrated knowledge of the in store items as well as allowing us the opportunity to make a choice without feeling pressured into or pushed to purchase. My family appreciates that type of professionalism and deliberation. Thank you!

Just wanted to say that Milton the salesperson help me at kimbrell's was an excellent salesperson has been very helpful and I would recommend him to anyone can I come in contact with in reference to chemicals he's very efficient very courteous and is an asset to your company

I was able to furnish a new home thanks to Demont Seegars! He helped me find exactly what I needed for multiple rooms, making it more exciting than exhausting. I’m going to be dreaming about that bedroom set for years to come - especially for the pricing! Thank you, Demont!

Demont is the bomb! He immediately helped me the minute I walked through the door and 10 minutes later I found a room full of furniture with delivery in three days. He make everything so quick and easy! I will definitely go back when I am in need of more furniture :-)

I went in to look around, my daughter an i was greeted by Milton. He inquired as to what we were looking for and showed us a couple of options. He was very helpful, energetic, and polite. He was not pushy, he left us to think about the options. Thanks Milton!!!

Milton at Kimbrells on South Boulevard was great. He navigated our options and budget with us. Answered our endless questions, and made buying our first couch much easier than we though, from purchase to delivery. I would recommend him and Kimbrells to anyone.

I found my salesperson Milton to be very helpful. Always giving great customer service. I always come back to the store and look for him to help me with my home needs. I can only say great job Milton and always thanks for helping me to keep the Mrs. Happy

Great place for furniture and other good. Great friendly. Employees. I buy all my furniture at kimbrell's and they always have a very very good selection and the sales people are wonderful and the office people are wonderful and I won't buy anywhere else

As first time buyers we had a pleasant experience. Martin is definitely the best sales rep there is (make sure to ask for him as soon as you walk in). The financial team is algo very patient and helpful. Over all a very smooth and pleasant experience.

It was the best everbody was nice and helpful l.will telle anybody about my business at Kimbrell.how they will got out.of there Way to make sure that you are Happy l thank Milton and the staff of this Kimbrell.that.they are the.best Thank you Guys

We purchased a bedroom set for our guest bedroom and Milton of South Blvd store was our sales rep. He did a great job in answering all our questions and provided us with a great price and package. Cant wait to get my new set in a few weeks.

I am really impressed with the customer service. I have a bad knee and in pain. Ms. Sarah was so nice, patient and served me curbside service. She went above and beyond desk service. I am very grateful to her and Mr. Milton. Thank you ❤️

Patrick and I love this place, staff and especially Milton are awesome when it comes to finding the best offer! Always making sure that we are first priority when we walk into the store. Go check them out and thank us later …

I have been shopping Kimbrell’s for over 20 years. My favorite salesman is Milton Archale.... He assists me with all I need w/out issue... He tells me the truth about product reliability and that means a lot to me!!! Kim Richardson

Sales associate Demont was SO friendly and helpful!! We are extremely happy with our new sofa. They have a really nice selection here and weren’t as pushy as other furniture stores. Go see Demont Seegars if you need new furniture!!

The sales associate Demont was very helpful and honest. He allowed me to look around with no pressure and was able to answer all.of my questions. The delivery guys were very polite and took no time putting my furniture together.

Good customer care service. They are there to make sure you get more than you want. Friendly and good customer care service. He helped us really good and we definitely shop with them for more stuff. They deserve it!! …

The sales reps are always eager to help and they actually listen to your request.. The showroom is nice and clean and they have a lot of options... Definitely a place that u wanna try when you're looking for furniture..

The quality of the products is really good. My husband was very impressed on how clean the store is. This was my first time going into the store and to find what I wanted and for a fantastic price....I'm very pleased.

I would like to thank Demont for helping me. I showed him different items I wanted, and when I got to the store I have selections. Payment process was quick and I can't wait to get my furniture Friday. Thanks again...

Great slection, friendly and helpful staff. Many options for credit and financing. Extended hours. Competes with big city stores, but on a local level. Dont travel far to find a great deal here. Ask for Justin

Demont was very helpful in helping us find the perfect sofa for what we wanted. Furniture is good quality and fairly priced. I rented a uhaul and picked it up myself no hassle. Would come back again for sure.

Surprisingly they know me by name and that was a pleasant experience being that I’ve only came into the store twice. I’m a happy customer and I definitely recommend that location for your furniture needs

I welcome anyone to buy from Kimbrell furniture store they r reasonable n their service agents r very courteous. Their prices are just what u need if u r on a budget. Thank u Kimbrell for yr service

Milton was amazing! He was very knowledgeable and respectful! He made sure I got my furniture in a timely matter! I had a very positive experience! Would definitely recommend! Go see Milton!!

My name is Judi Cook..staff was wonderful. Demont was a great person to show Me around. He was very thorough and pleasant to work with...one suggestion, signage on street needs to be updated

My sales person was Milton Arcelay He was gr8. He know exactly what I wanted and Kimbrells Furniture store prices is the best. I will definitely purchase all my furniture from Kimbrell's

Very friendly, patient and answered ever question I had, I came 2 days back to back and made purchases both days. I am well pleased. Demont was my sales rep, and he was awesome …

I love to come I here everyone is so friendly. And Demonte always show us all the deals and beat one’s thank you Demonte!! And the whole team for always being so nice and welcoming!!

Martin worked with me to get a great price on a showroom piece with a little bit of damage. Super friendly and easy, will be the first place I look for my next piece of furniture!

Martin was a wonderful representative and exhibited amazing customer service. I love my sofa and it was delivered the same day I purchased it. Definitely would go back. …

I came in to get a washing machine and dryer and I was greeted properly and I was able to get approved! Got my washer and dryer today and I am extremely happy! Thank you so much!

The Customer Service was great. The Staff was amazing. They were attentive and professional. If anyone is looking to buy furniture. Go to Kimbrell Furniture. They’re official.

Been getting furniture from kimbrells Since I was a little kid and The South boulevard store is one of the original If you go there ask for Milton he will hook you up for sure

Demont was my sales rep. He was very accommodating and knowledgeable. He went through all financing options and warranty options. Definitely will return for future purchases.

Great furniture store,Demont helped me find just the right mattress I was looking for, great customer service, over and beyond, I recommend this furniture store to everyone

Great customer service. Walked in 30 min before store closes and Milton (pelon) and team took care of my family. This is the third time I buy from them. Thank you so much.

D the salesman was great! The customer service team was assume!! Im back shopping for my new apartment but this is where my whole family and friends come Don’t miss out!

We had a great experience at Kimbrells today. Our salesman, Milton Arcelay was very knowledgeable, pleasant, and we enjoyed very much working with him on our purchase.

Milton was a big help today. I found exactly what I was looking for at a good price and it’s being delivered on the day I requested. You can’t ask for more than that!

Demont was professional and proficient from the minute I stepped for in the door. He was attentive throughout my visit and offered nothing less than the best service!

Great staff, greetings were so nice and professional...no issues getting what I wanted and didn't take long.big ups kimbrells been with you all for at 28 years now..

Milton took time to understand what I needed and guided to a bedroom suite and living room suite that great. The quality is great and they care for their customers.

I have been to this kimbrells many times and the never disappoint. Customer service is wonderful and helpful. I will be returning for my next upgrade. …

I thank Kimbrell for the opportunity to establish credit. It is a great place if your credit is not too bad or you have no credit at all. Thank you Kimbell

Demont is awesome!! Helped me purchase my very first bed and mattress. I really appreciate his service! I will be back to get more furniture from him!

Awesome place! Awesome experience. Milton works hard to make sure that you are well taken care of! I would definitely recommend to family and friends!

Milton was very welcoming and helpful. We were able to find what we needed. Delivery service was easy and very professional. Great service all around!

Milton was great! He wasn't pushy, he was knowledgeable and up front... very personable...I will return to South Blvd Kimbrell just because of him.

Very professional, pleasant and polite.Will recommend to friends and family members. Mr.Demont Seegars was my salesman. A very helpful young man.

Everything went well sales rep was knowledgeable the Ladies in customer service was polite and fast explaining the process from beginning to end

They are always courteous and go out of their way to help me find exactly what I'm looking for. The financing was smooth, quick, and easy!

I had the pleasure of working with Demont S. He could not have been any better! He knows the products and went out of his way to help me.

Received amazing customer service from Mr. Seegars! Check him out if your in need of good furniture and respectful, sales service!

Overall we had a pretty good experience and got a great deal on a nice living room set appreciate all the hospitality they showed.

Milton is exceptional helped me with everything. I will definitely do business with him again. I have been a customer since 2008.

Demont Seegars gave me excellent customer services. He is the best. I would definitely ask for him when I go back to Kimbrell’s.

I worked with Demont to special order an item. He was very helpful helping me find what I needed. I was pleased with the price.

Demont was extremely helpful I needed a very specific sectional and he spent over an hour helping me find an amazing option!

That salesman Milton is the greatest I've purchased from here before and he has taken care of me He's number one in my book

Great service was provided by Milton and the office staff. Delivery and setup was completed was care and professionalism.

Had a great buying experience. Very nice selection with many items in stock. Our salesman Demont was great to work with.

Great Customer and always pleasant!!!! Demont was my first salesman and Milton my second and they both are Awesome!!!!

Friendly environment they help you in all your questions you have. Customer service personal are very nice and helpful

Martin Silia was awesome—Very knowledgeable and helpful. I purchased a great piece from a warm and friendly person.

Demont Seegars is an awesome salesman. My husband and I enjoyed our experience because of him and we will be back!

Great service, great quality, and great prices. I would recommend visiting this store before going anywhere else.

Excellent service..quick..the salesman was confident, nice, great. Thank you. Hopefully the delivery is the same.

Great customer service salesman were very knowledgeable of the merchandise made everything as easy as possible

Went for one thing came out with this coffee table and end tables and Lamps I love them thanks Demont

Kimbrells is my go to when I need bedroom sets..The staff is always friendly and very helpful.

Demont was excellent! He really made every effort to make sure I was happy with my purchase.

Great customer service! Got just what I needed from Damont He is always helpful..

Always very helpful in finding what you need. The staff is nice and friendly.

I always have a positive experience and I love working with Demont Seeger’s.

Demont Seegars was very helpful and very polite. Good customer service.

Deamomt was excellent customer service and very professional service

Great sales person and great payment plan. And very good furniture.