They wrongly charged me £69.99 for a mothers day plague that was £6.99. Only realised two weeks later when I looked at my statement. They look like a nice family run business. Who seem very polite to their customers. But the second anything goes wrong they are not ready to take any responsibility or even apologise for the inconvenience and uncessary stress they have caused to their customer. Then they have the audastody to say have you never made a mistake in your life? I said yes I have made many mistakes but I always own my mistakes and apologise and assure that person it will not happen again. Customer Service counts most when things go wrong They didn't even apologise once. I was suffering from really bad anxiety that day anxiety that they caused. Being a professional when I have made a mistake I would never make my client feel like they are to blame for the situation. I apologised even being the victim and I wasnt even at fault. All I wanted was an apology and my money back. I Wasnt being unreasonable. I said you have over charged me just give me my money back. But they made their minds up they were reluctant to give my money back. In the end I had to go to My bank to try and get a refund but because they charged the items as a cash point transaction I was unable to get my money back. Thank you post office I am now out of pocket over £60.00 thanks to your staff over charging me.

I have really good experience with this post office until now. Recently on the Rakshabandhan(Indian Festival ) I went to post office to send parcel (Rakhi) to India and USA. Young lady behind the counter first weighed all 5 parcels but then became so frustrated. When I asked what’s wrong she was like, Royal mail had change all procedures for sending post to India and now I have to fill up all details in the system. Its extra work for post office people etc etc While I was filling custom declaration forms, she stomp her hands again, saying Omg after putting all details once in the system, she needs to type it again to print the labels and kept on mourning.. we were waited for her to complete. Finally when she done all printing, she said, I have printed only 1 receipt. She didn’t print receipt for the one I sent to USA. In India parcel, she mis typed the Postcode and hence my brother didn’t receive his Rakhi. It’s embarrassing that others have received and one of them didn’t. When I check the receipt, I spotted the Incorrect postcode. So basically I paid money for nothing but see a young girl mourning at me for the changes Made by Royal mail which is her duty to follow. Not happy at all.

absolutely outrageous disgusting there was no helium in card factory so they direct me too post office over road where i purchased a large no 8 balloon helium for my sons birthday then i asked if could they blow up 4 10” stars ide purchase as a set of amazon no problem said that be £12 for four tiny balloons i said even though i’ve just spent £ 8 in your shop charging me £3 a balloon yes lady replied there’s a helium shortage she said outrageous disgusting down right robbery i had too pay it i needed them for sons birthday begrudgingly i paid never ever going there again for anything there customer service absolutely pathetic and profit before kindness….. i must add thou the young lady who originally served me brilliant it’s was i presume manager who took over needs a lesson in human kindness disgusting

I use this post office for not only all of my business banking but also for my personal banking too! They are so friendly and helpful and nothing is ever too much trouble for them. My husband and I renewed our passports here today and they made the process so easy, no form filling in for us at all. I would recommend them to anyone! Harmeet was the lady who dealt with our passports today and was extremely efficient and friendly. However saying that all of the staff there are always willing to help. Their customer service is exceptional. Well Done, Kingstanding Post Office, Keep up the good work!

The best post office in the UK for sure! They are all so lovely, make you feel welcome and fell that nothing is any trouble. I used to dread going into other post offices with all my parcels. I used to get looks as if I’m a hassle. But not here! They are polite, welcoming and actually have a conversation with every time. My daughter commented today ‘ I really like it in there, the energy is amazing. It’s always the little things that make a big difference. If post offices get awards then kingstanding post office should get the top prize. Thanks for all your hard work and smiles - Kelly x

I came to this post office today on recommendation, from my friend who also used it for the first time last week, it was immaculately presented all stock with I shop was clean an fresh not spot dust in sight . Staff were amazing helpful , and friendly no waiting in long Que. I went into renew my passport not only did the lady help with the Photo Booth advising , but the whole process was so quick. I wasn’t a local as they noticed from my post code but well worth the travel. Thank you I will return an happily recommend. A very happy customer

I have used this post office many many times and I have always had excellent service, the staff are always polite, professional and friendly they go out of their way to help. The card and gift shop area are well stocked with lovely cards and some very nice gifts that I have bought to go along with cards I have purchased, the staff in the post office area are very helpful too, they give advice on the best and cheapest postal service for your needs, the shop is bright, clean and welcoming. Thank you for your service to the community

Went there to send a letter. It was a second class prepaid envelope, however I wanted to upgrade it to first class recorded delivery. The man behind the shop counter insisted on charging me the full price, rather than reduce it by the cost of the second class postage. He told me 'they don't like you doing that.' Not happy with that, I went to my usual branch nearby on the Hawthorn Rd where the staff automatically deducted the second class stamp cost, which the company would pay upon receiving the letter!

I have been using this Post Office since it opened. Their services just get better and better. Every time I have a problem they bend over backwards to help. They always smile even though they are clearly very busy. I love to come here because however bad I am feeling they always make matters better. I hope this post office never closes because the people in this area need something of this standard. Thank you all for all of your help

My partner came in with parcels to send abroad to a bfpo address. One parcel was too heavy so the female sales assistant in the post office helped him with information. She Helped him split the parcel and gave him a new box so we could keep the costs as low as possible. She was very friendly engaging in conversation and was very knowledgeable. My partner was very impressed with how helpful and welcoming the staff were. I wont use anywhere else from now on.

OMG went to this post office for the first time, my local one is not far from there. Outstanding service went to renew my passport by paper application, however the lady in the post office who I thought was the owner looked at my paper application which was filled incorrectly, so she was very helpful and took me in to a digital booth, within five minutes my application was done, I was so pleased highly recommend this post office, five star service

I have known the owners of Kettlehouse post office for years. They are such a lovely family and i eould highly recommend this post office and gift shop. The handbags are really good quality and well worth the money and look expensive but aren't. The greeting cards are fantastic and much better than the card factory. Lil her hubby and harvinder and the other staff go out of there way to help you. Happy xmas and happy new year to you all xx

Amazing post office! Just down the road from my office, was really surprised on just how lovely the inside was, very neat clean and fresh, loads of lovely gifts and cards available. I went in to renew my license and both members of staff were super helpful with renewing in the booth, the lady who’s name begins with S (apologies I can’t remember!) was really kind and helpful. I will definitely be returning to post and mooch!

Fantastic service with friendly and welcoming staff. A certain staff member in particular went above and beyond in helping me with a parcel that I was struggling to wrap and fit into its container, without hesitation ‘Harmeet’ (lovely lady) saw me struggling and then wrapped, sealed and perfectly packaged my parcel within a minute! Very efficient and engaging. Always a good experience when sending from this location :)

The customer service is awesome at this post office. People who remember the old PO will remember how grumpy the staff were and at times unhelpful. I regularly take in a microphone to post out and back for my podcast. The main lady is so friendly and accommodating. I feel so blessed that we have such a wonderful PO with amazing staff on our doorstep. I think you would struggle to find a better PO in the UK.

Whenever I visit this post office and this post office only (as it is my favourite) I am always satisfied with every single aspect. From the merchandise to the considerate help with my queries, I am always served to an amazing standard as every single employee is dedicated to their role and responsibility. Kingstanding post office really is the PERFECT environment!

One of the best customer service i have experienced in my life SATPAL was very helpful and cleared all my doubts. I jad to come back the next day for another issue and she remembered my issue and gave solution for that as well. This made me save money also by not following the wrong procedure. Simply the best post office i have ever visited. Thank you.

Excellent customer service. Friendly and funny staff. Was changing some money for my holiday and they introduced me to the travel card. Fully explained and sorted in no time. It was perfect for my holiday, top up any currency and worked great whilst I was away, and all for a better rate then cash. Wonderful staff and purposeful products. Thank you.

This is my local post office. I have a lot of parcels delivered here by Royal Mail. Always a 1st class service from the lovely ladies that work here and always with a smile. Harmeet has got used to me turning up on a regular basis. It's nice that they all take the time to get to know who you are. Keep up the good work everyone …

I cannot recommend this post office enough. The staff are all so helpful and friendly, even though it was busy! Satpal helped me send a parcel overseas, the box I had used caused the weight to go over slightly and when I say this lady went above and beyond to help me, I mean it. Great customer service and lovely people - thank you.

The best service ever. All team members are amazing and helpful. I could not sorted out my issue with my portuguese long long name without their wonderful service. Particularly lady Satpal for her smile and time. All of you teach me that never give up because some services are priceless! 100 All the best, Wilma

The best post office the staff are very friendly help full and quick to help you.no matter what the problems is they are there to help you.always pleasantly approachable they are the best.they dont see colours they see you as a person.they are a fine example to some of the rest of post offices.keep up the good work.

Unfortunately I went in and asked for the post office help with applying for a passport online. Not a nice experience! As a disabled person the person who took me through the process was very patronising and judgemental towards disabled people, to make matters worse i was charged £98 for this shockingly bad service!

Fantastic service from knowledgeable and friendly staff. I wanted to retax an eighty year old car that had been off the road for fifty years. I anticipated this would be a torturous process lasting at least several weeks. Imagine my delight when Kingstanding Post Office achieved this in about 10 minutes. Superb!

I was told by Sutton Coldfield branch that they couldn’t complete an SIA License application until the 17th June so I rang Kingstanding Post Office and they said they could do it the same day. The lovely woman called Satpal processed my application straight away, no hassle.

This is my local post office and Harmeet and the rest of the team are so kind , friendly and always helpful and very professional, I can't recommend them highly enough I've told all my friends to pay them a visit great gifts, banking and cards , brilliant thank you guys …

Satpal and her colleagues were so helpful this afternoon after having such a terrible experience trying to contact the DVLA regarding tax and a v5c just a quick form filled out with the girls at the post office and im taxed and back on the road. Thank you so much for the help

What a fantastic Post Office. The staff were so helpful and chatty, full of humour. Great shop too, full of lovely gifts all at sensible prices. Has all the amenities you could need in one place. Passport, driving licence everything... Handbags !!! Wont use Sutton again !!!

This post office is the best!! They are so efficient, helpful, friendly, experienced and help with anything they can. Their gifts are also very well made, great value and unique. So many things in one place with superb service. They really care about their customers.

I needed to renew my Driving License and as my passport was out of date I had to use the post office facility to renew it. I could not of found a nicer couple who run the post office at the Kingstanding post office. Job done in less than 10 minutes.5 star service.

My experience was very good at this post office. Harmeet, the assistant assisted me greatly in filling out the return form for the item I was returning. I was struggling and although she was busy doing other tasks, she was patient to assist me. I’m so grateful

Do not use to print documents. I requested a document to be printed single sided, and he printed double sided and said ‘the document is double sided’. He either doesn’t know how to use a printer or refuse to admit his mistake. Either way, it’s bad.

I visited this post office recently to renew a driving licence and two passports and was greeted by very professional and friendly members of staff. Excellent service received, very helpful team. I highly recommend this Post Office to others.

This post office is amazing, the staff are lovely, it's really clean, passports, driving licence, lots of gifts, bags purses, picture frames, it has alot of lvly things in there, best post office I've ever been in, definitely recommend.

Very good service from all staff. This post office offers many services. Took my son for passport photos and was struggling with photobooth but Satpal came and was very helpful in particular with my son in getting the right photo taken.

The people in the post office so so helpful and friendly ,lady behind counter wrote out all my form to change name for driving licence as she could see I was struggling, she was such a blessing lovely helpful friendly people !!!

More than just a Post Office. Friendly and humourous to brighten up your day. The ladies behind the counter are so helpful. It really is a treasure trove of a shop too. Will be my regular post office from now on.

A fantastic service, quick and always very helpful. They make time to answer any questions and take pride in the service they deliver. Very friendly staff that are always pleased to see you. Highly recommended.

Regular customer who always goes there for stamps / vapes. Always very helpful, remember what I usually order too. Would recommend 10/10. Cannot fault the staff. Way better then my old post office, thank you!

went here today to renew passport. The staff were wonderful so helpful and pleasant. The shop is lovely. Lot's of nice things. I shall be doing a lot of my xmas shopping there. Thanks to all the staff.

Great Post office, very modern, clean and professional. Staff are very friendly and helpful. Fastest service I've I've seen in any post office and still manage it with excellent customer service.

1st time ive been to this post office (recommended by my wife) very helpful & friendly, went to renew passport, super quick & easy (thank you satpal) will now only use this post office

Hiya all at the team at kettlehouse post office. Big thank you for helping me with my parcel yesterday . FANTASTIC SERVICE MERRY CHRISTMAS AND NEW YEAR. KIND REGARDS MRS NEALEM

Every time I visit this post office I feel refreshed by the quality of the service and the friendly helpful staff. It really is top notch every time. Best wishes to you all.

What a absolutely wonderful post office staff are always friendly, always offer advice . 1 travel 2 Miles just to go to this post office would definitely recommend … …

The ladies in the post office are so welcoming, helpful and friendly. Always happy to help with any questions or queries.. keep doing what you're doing! And thank you x

Exellent service, hv gift ideas, bags, staff are very friendly. Do lots of different things in there.i did passport digitally it was back in two wks..exellent..

The ladies in the post office are always happy to help and they are very approachable and friendly. They’ve been a big help to me the few times I have been in.

Went in today to renew my passport with a change of name. Staff were so friendly explained everything. Very knowledgeable and such a nice atmosphere thank you.

Very helpful staff 5*. Renewed my driving licence very easy to do only in there 5 mins, thank you, lovely shop sells lovely gifts, will visit again.

I'd definitely recommend this post office the staff go out there way to help u always smiling and polite such a huge selection of cards and gifts

Lovely staff ... Always helpful ... Nothing ever too much trouble .. Today I applied to renew my passport .. Took all of ten minutes .. Thankyou

Really friendly staff at this post office most post offices are run by miserable people. Will be using this one in the future for everything.

The staff are friendly and helpful they are always ready to help and give the personal touch, the shop is well stocked and is inviting

Lovely and very helpful customer service from Harmeet! She gave me really good advise for my parcels. Keep up the good work!

The owners and workers are Friendly & very good services too. Wonderful People's love you all.. …

The lady in the post office so polite and so helpful I am travelling from water Orton there when I need a post office

Very friendly staff willing to go that extra mile to help, fast & efficient service would definitely recommend …

A nice post office with very friendly staff , they have plenty in store to choose from & it's wheelchair accessible.

extremely friendly and knowledgeable staff always willing to go that extra mile to help. Highly recommended!

Lovely ladies on the Post Office counter, very helpful and knowledgeable, great customer service skills .

I came 20 minutes before closing and the branch was not open, the post office was not working. Disgusting

Came here with mum to renew her driving license and the lady at the counter was really nice and helpful

The best post office in Birmingham, the staff is so polite and helpful, more place like that please

A light , spacious, friendly, and easily accessible post office. Great range of cards and gifts.

We had excellent service when renewing our passport. Very helpful and friendly staff. Thank you.

5 star service every single time I visit. I wouldn’t use another post office now . Great place..

Excellent service, The last decent shop in the area,and likely the last ever shop in the area

Just visited today. Simple yet very effective help towards me applying for a new passport.

Excellent staff, so helpful and efficient. Got help with my log book, was such a relief.

Renewed my passport today,Harmeet was really helpful, keep up the good work many thanks

Great post office great service have known people since the ark …

The staff are soo friendly and helpful. There are lots of gift ideas inside.

Helpful friendly service, as always, from the Post Office Team. Thank you.

Great shop. Loads of lovely gifts and cards. Helpful & friendly staff.

Really Helpful and friendly staff. Massive improvement on old one..

Awful service, the staff were rude and overwhelmed doing the job!

Well stocked with lots of variety and all post office sysŕebbvbß

Really helpful and quick service to renew my driving licence

Excellent post office, Staff are great …

Best service of any post office I have ever been too xx

Friendly staff, good choice go gifts available.

Quick service and lovely staff. Good location.

Excellent and friendly service at all times.

So efficient!!! Quick and friendly service.

Quick & friendly staff, always polite.

Very nice and professional staff

Great post office and gift shop.

Staff are very helpful and smart

X this post office x