Obnoxious, horrible post sales support, deteriorating product quality. Save your hard earned money and shop elsewhere! Don't be fooled by their claims of "world class durable products" and "worry free warranty"... it all evaporates once you receive your purchase, which will be at 3 months after they promise it!

What made this a great experience was our sales person, Debra. She was knowledgeable, friendly, and professional. She was the right balance between being there when we needed and not being overly pushy or making us feel rushed. We enjoyed the HUGE variety of fabrics and look forward to our new custom furniture.

Great service from the entire staff including Patrick who helped us pick and decide on some of the most comfortable couches on the planet. Made us feel part of the La-Z-boy family! Don’t settle for anything less from other stores or your back will be hurting. Thanks Patrick!

Everyone here was amazing to work with. Including Patrick, who helped us out from start to finish. Made everything so easy and wasnt pushy at all. I will always purchase La-Z-Boy in the future. Furniture is so comfortable and worth it. Thanks so much for everything!

We went there earlier in the day on a Saturday and they were swamped. So we looked at the sets and materials we wanted. Went home and were able to get pre-approved for financing online. Went back later and Sterling got us what we wanted quickly and without issue.

Debra was wonderful!! I made 3-4 trips to the showroom and Debra (as well as her colleagues) took the time and patience to help me put everything together and delivered the next week. I will definitely recommend them to my clients in the future.

Debra, our sales person made us feel very comfortable. She was very understanding about our budget and our needs. Great personality. I dare say we wouldn't have bought without her. When you go there, ask for Debra, you won't regret it ! …

After replacing our first La-Z-Boy loveseat recliner of 20 years with a non-brand knock-off that proved to be uncomfortable and poor quality, we wanted to return to La-Z-Boy quality! So we drove to a La-Z-Boy retailer where we found a great

Patrick is amazing! Helped us get out of the uncomfortable furniture we bought from Ashley. (We will never shop at Ashley again). Came in with terrible back pain and now 1 week into having our new La-Z-Boy furniture I'm basically pain free!

They sold me a nice set and then when they delivered my set to me they told me all they had was the “floor model” left. Well they should have told me that when they sold it, and floor models are considered used and get discounted. I got no

We have nothing but good to say about the whole experience from the Showroom help selelcting the couch, setting up a delivery, and the delivery itself. It all went very smoothly. We woud definitely recommend your store to others. Thank you.

Their customer service sucks. My chair was out of warranty but still needed to be fixed so I called the store on Blossom Hill where I bought it. The story is that they schedule a repair person to come out to your house to inspect the chair

After purchasing sofa paying more than $2,00, I canceled approximately one month later, asking for a refund. They never contacted me, I assumed they had returned my money. When I phone them, Sandy said, "I am having trouble with my system"

Excellent professional in-store service by Debra P., who quickly guided me to exactly what I was looking for. They offer no discounts on floor demo units, unfortunately, and it was going to be a long wait for exactly the color I wanted, so

I purchased a sofa and love seat from this store. The stuffing was falling out when they delivered it. I told the guy that I didn't want to accept the delivery and her actually "ran" to the truck and yelled at me that I would have to call.

After spending $10,000 on a leather sectional, I would NEVER recommend a La-Z-Boy product given the current situation. The sofa arrived with leather damage, ill fitting parts, major gap between sections, bunch up fabric at the seams. Here

I purchased a love seat here two years ago. The cable from the handle to the mechanism that puts the foot rest up snapped on both sides. I went to the store to order new cables under the warrantee. They took photos and told me they'd call

Great experience. Went in on a Wednesday with hubby and daughter. The salesman Andrew was very helpful with no pressure to buy. After an hour and a half, we were down to deciding between two couches so decided we would think about it and

I have been thinking about buying new family room furniture for awhile now, I am not a big shopper so I hate shopping but decided to stop in at La-Z-Boy to see what they have, so many selections at great prices. Debra Patterson was great

I've been trying to get my $1011.45 chair cushion replaced. I started this adventure before my order was passed the 90 day mark. The other problem I'm having is , the recliner I bought to match the sofa has an issue. I also reported this

I suggest avoiding this store at all costs. They seem nice enough at first, claim they have great warranty. And then not to long after the couch breaks. You’d think they just send a repair guy over and done. Nope! You have to wait over a

Weird. All customers were wearing masks. Yet none of the staff were. Never mind the CDC guidance - if your customers prioritize their own and others health - shouldn’t the staff do that too? Wouldn’t they want people to feel comfortable?

My husband and I went to the Lazy Boy store on Blossom Hill Rd. In San Jose, CA. Patrick, the store manager was extremely helpful, patient and resourceful. Patrick and another saleswoman, Debra, introduced us to the room design program

I am so pleased with the OUTSTANDING service I received from Ana, she is AMAZING! Ana is PATIENT, KNOWLEDGEABLE and UNDERSTANDS the customers needs. Ana EXCELS above and beyond and creates a comfortable buying experience. Thank you Ana!

Let me preface this review with the fact that i have ALWAYS wanted a La-Z-Boy sofa. The day i went in worked out great and I was able to take advantage of the Columbus Day sale. They did tell me the fabric was a ling lead item and they

I finally went into Lazy Boy to look at chairs. I found one that matched my existing sofa. Feb 1st I ordered it and paid my deposit I paid they balance before it arrived on March 18th. With in 10 minutes one of the legs broke with in

One of the worst businesses I have ever done business with! First of all the salesmen are not honest about the time frame in which you will get the furniture, ours told us 6 weeks but if you really want to know you have to read the

Very helpful salesman directed us to the perfect chair for my husband. It was not the most expensive, it was the right fit for him. I appreciated his taking the time to explain the different cushions, and how my husband's height

Have to say their quality is way up. Lots of selection and the sales people are friendly and nice. Not pushy at all. Really helpful. Just don't expect it soon with the supply chain. But they got lots of selection.

Ana helped us today. She knows her products inside and out and is dedicated to getting you EXACTLY what you want. She’s professional and encourages all employees to make certain customers have the very best care.

After leaving 1 furniture store because I couldn't get any help to come here, wish I would have skipped here too. It was slow here too several employees around doing nothing. Wasted my time here too.

The people here are really nice and polite really eager to hope but what you are looking for and how do you find What is best for you with Gray prices definitely recommend this place

Was pleasantly surprised to find out they sell rugs too and have a large variety of designs and custom sizes. Staff is friendly and professional.

Sectional sofa was all defective and company had not taken any responsibility. Terrible customer service. Stay away from this store and company

I've been buying from Lazy Boy for the last 30 years! Very Good quality and my sales person Anna was friendly patient and helpful Thank you

Got helped by Peter and he was great. Got 2 recliners we were looking for and got some great deals with fully speced chairs.

We were interested in a sectional sofa but I had to ask for assistance because nobody was available.

The selection is a little less than the Stevens Creek store but the sales folks were terrific.

My sister picked out a Pinnacle Recliner. It fits her small body.

Great customer service a lot fresh selections