0 stars. I can’t explain my frustration with this company and will never step foot in another store again. I entered the Scarborough location in early September 2020. I located a sectional I was interested in within 15 minutes of being there. I was assisted by a sales associate on the purchase of the sectional. (I will leave his name out of this because maybe he was just having an off day). Myron explained that he just needs to do the bill of sale and will be delivered in a month or so. Myron explained that he could not give an exact date for delivery because they are having trouble from the manufacture getting materials. (worldwide pandemic, very reasonable). To get the bill ready took hours. My girlfriend and I sat around waiting and waiting. Hours later it was finally ready, I went to the counter to pay and was surprised by the $150 delivery charge. I asked Myron if there was anything he could do, Myron contacted his manager by phone. 15 minutes later Myron walked over to let us know that the material we requested has been discontinued and they can’t make the sectional. Frustrated because we had been waiting around for hours we left the store. A week later I wrote an email to the store explaining my frustration. The manger contacted me two days later and was very polite. He explained that Lazy Boy does have the material and they can indeed make the sectional. Great! I headed to the store again, met with the manager and purchased the sectional. The manager told me to be safe expect the sectional to be delivered in late November. As November passed by and we entered into December I had heard nothing so I decided to contact Lazy Boy. I spoke with a very nice receptionist who explained that some of the sectional is in but not all of the pieces. She explained that is expected in early December and they will contact me as soon as it’s ready. A couple weeks went by and again I contacted Lazy Boy. There was no update and they were hoping early in the New Year. I asked to speak to a manager and was put in contact with one the next day. I told him I understand that the situation with COVID and would just like some communication to let me know what is going on. The manager agreed and said someone would email me weekly to let me know if there are any updates. The manager said he understands and said “even bad news is better than no news”. I’m thinking to myself at least I won’t have to contact them every week and chase them. I’m thinking we are making progress. Several weeks go by and guess how many emails I received for updates? ZERO. In the middle of January I finally get an email to say the order is in. Perfect! I set up the delivery for the next weekend and January 23, 2021 almost 5 months later it’s here. But wait just when I thought it was over. I look over the sectional and of course it is damaged. I haven’t even sat down yet and there are two large tears to the fabric, two of the legs are damaged and several of the clips that connect the pieces are damaged or broken. I’m on the phone, writing emails within an hour of the sectional being delivered. It’s the weekend so clearly the people who deal with repairs are not in. I speak to someone who lets me know that Monday someone will be getting in contact with me. On Monday I receive an email asking for pictures of the damage which I send the same day. I’m told that they have to special order the parts and it will be another 6-8 weeks before I can have my brand new sectional repaired. My battle is still on going and I’m sure it will continue to be a lengthy one filled with terrible customer service. If I could explain my experience with lazy boy in one sentence it would go like this. “If lazy boy was the last company on earth that sold furniture I would choose to sit on the floor” 0 stars.

We purchased a recliner on June 11th to be delivered on July 21st. We had to pay $100 for delivery. The delivery was on time, however the chair delivered was beige, not the gray we purchased. After 3 days of speaking to the store we were told that we would have to wait until late Sept-early Oct in order to receive the chair we bought. The other options we were given were to return the chair, choose a different colour to be delivered in mid-Sept or get a $119.99 refund (since the chair was "only" $1000) for the error. We chose getting the money back as my husband did not want to go without a chair until October as we already waited 5 weeks for it. I am disappointed and unsatisfied with the whole situation. An agreeable solution would have been for us to keep the mistake chair until the product that we purchased is delivered in late-Sept, early-oct. I was told this isnt possible by the associate. I don't know if the mistake was made by the store or the warehouse but we bought furniture at a cheaper store (Structube) that was delivered correctly and on the agreed upon date, with no extra delivery fee. We chose to go to a more premium store and ended up with a chair that does not match the rest of our furniture and 3 days of stress. I don't think we will shop at Lazyboy again and I do not recommend it. It should not be too much to ask of a store and company to have the product we purchased delivered on the agreed upon date.

My husband and I recently bought a new home and with that comes the task of furnishing it. We went to other furniture stores before going to La-Z-Boy and the service we received at La-Z-Boy was second to none. We specifically worked with Jamil and Laura. With every purchase we made, Jamil and Laura went out of their way to ensure we were satisfied and they did so by being helpful, patient and accommodating to our wants and needs. We were always greeted with a smile and made to feel like we were their only customers. Jamil and Laura's people skills surpassed anything my husband and I have ever experienced from furniture store representatives. We have gone back to Laz-Z-Boy several times and the service is exceptional each time. Jamil and Laura are not only knowledgeable about every piece of furniture in the store, they were committed to ensuring that the customer experience is positive from start to finish. We will definitely be back again! Natasha & Vishal

This store took my money in July 2021 with a promise that my couch will be delivered in 180 days at the very latest. It is day 276 today. Every time I call the store, the staff say my couch will be ready in 2-4 weeks. This has been going on for months. Every month they say it is 2-4 weeks away. Plus, they refuse to adjust my bill! They took my money, violated the terms of the signed contract (delivery timeline), and refuse to accept responsibility for that contract. I am dismayed by this total lack of business ethics and professionalism, and have no choice but to go to the Better Business Bureau. You can’t just take peoples’ money and then not deliver a product!!!! I am stunned that staff at a well known store like this would behave in such an unprofessional fashion. Their products are expensive, and so please be careful before you spend money here. You could spend thousands and still have an empty house for almost a year… with no recourse. Be careful!

Overall shopping experience with la z boy furnitures is tedious, irritating and left with doubt. Didn't feel good about buying from them at all. So much back and forth over the phone with multiple personnel to get the right information. Sales agents are a luck of the draw so you could get someone nice or regrets speaking to. I felt played by the sales agent. Having your piece to be delivered to store for pick up required additional fees which sounds absurd. In the end I was disappointed and had severe buyer's remorse with my recliner. The recliner was built with average quality floorboard plywoods, not even the good ones. Post purchase, I shopped around at Leon's and found superior chairs for 3/4 the price I paid at la z boy. Chair is comfortable but from the quality of the build, loose hinges and shaky rocking, 3/5 ⭐️. Service and purchase experience 2/5 ⭐️.

Being in my 60’s with back problems I needed a comfortable sofa and recliner. To have the good one you have to try it so had to go to the nearest large La-Z-Boy furniture Galleries store which was a 10 hour drive. On our arrival we where greeted by Todd Armstrong, we explained to him our situation and that we needed time to try everything in the store. Todd was an excellent sales representative. Told us the history of LazyBoy, gave us space and time to do what we had to do while coming often to give us informations on the products we were trying. Thanks to Todd we found what we needed and ended up with comfortable and beautiful seatings. Ended up buying the Paxton Sofa, the Lennon recliner for me and the Trouper recliner for my husband all in leather. We are very happy customers with great and high quality products. It was worth the drive.

Sherry was an excellent sales person and I would recommend her to anyone. When I first arrived with my family she introduced herself and then gave us our space to take a look around and talk amongst ourselves. We didnt feel pressured or stalked at all but when we needed a question answered she was right there. This is a very different experience than what I've had in other La-Z-Boy locations. She provided detailed information and great support in helping me decide on the furniture for my new place. I also had the pleasure of working with their designer Wendy to help me finish off the look for my place, she was knowledgeable and great to work with I would highly suggest her to anyone who is looking for help with color selection and layouts. Overall very impressed with the service, quality, and value I received.

We have purchased furniture from lazy boy twice in the past 4 months. Our experience has been awesome with Sherri. She Is very professional in the way she deals with her customers. Very knowledgeable, calm and does not push you to get a sale. She answered any questions we had and gave us time to decide. We loved dealing with her. We purchased a dexter leather sofa, very comfy. And the entertainment console and cocktail tables and lamps and our living room looks beautiful! You pay for you buy! Lazy boy is the way to go!! Not forgetting the delivery side of the furniture. The twins Marlow and Milton came on time, assembled the furniture put the pieces where we wanted. And all was done in no time making us happy even going the extra mile to help us. They were true professionals! Cynthia bridgnell

We decided to drive to the La-Z-Boy in Scarborough after visiting the Whitby store the weekend prior and not feeling good about the salesman there. When we arrived, Sherry greeted us, and left us to test out chairs without hovering. When we were ready, she was available and was willing to negotiate and find the best possible deal on the chairs we had chosen. She explained our options and looked for ways to save us money, something the guy in Whitby refused to do. Sherry didn't try to oversell us and put all the paperwork together while we relaxed in a recliner. The best news was that the chairs will be delivered in less than a week, and we live outside Peterborough. I usually prefer to shop online, but Sherry made this trip to a store easy, painless and quick.

The furniture quality is extremely poor. We bought a recliner, a rug, a side table, a bench and three chairs there, the wood started to peel off after a while for all furniture, and the fabric of the recliner cannot be cleaned completely. We bought the full warranty (over $700) with the purchase and have contacted the insurance provider of Lazyboy, which is called Zucora. Currently no solution is offered, we only received a commercial spray by mail to ask us wipe the sofa by ourselves. Is this what we should get after getting furniture with such poor quality??? A full coverage of the insurance is just useless, customer service is extremely frustrating.

On my first visit to LaZboy store I was, after a conversation with the sale consultnt as was type of furniture I was looking to purchase I was directed to the website. I gained invaluable insight into what is possible. I enjoyed the variety of options when it comes to customizing my furniture. My shopping experience was interactive and enjoyable. The sales consultant and the interior designer was professional and knowledgeable. Both o them were helpful with suggestions which made my choices much easier. There were no misleading information, I was given the facts and options. Both of them are an asset to the company. Thank you Bruce and Jason!

We visited your store near Scarborough Town Centre last week and Bob Stewart greeted us at the door. He was warm and not pushy at all, which we greatly appreciated. It set the scene for our visit. When we were ready with our questions, he appeared magically and told us everything we needed to know. We purchased a couch, chair and a cabinet. All good prices and the entire transaction was handled with care and professionalism. A great experience from end to end. It helped that your store is excellent with top quality furniture but the deal-maker for us was having Bob help us. Wish all salespeople were like him. Thank you! We will be back.

An overall terrific experience! I was looking for new furniture for our family room. Jamil greeted me when I entered and then let me look around on my own for a bit before coming to see if I needed help. He was very knowledgeable about the products and I liked his easy approach. He suggested the help of a LaZ Boy designer, Laura. They both came to our home that same day, measured and discussed preferences and options. A few days later we met again to go over the design. We made some minor changes, but Laura pretty much hit a home run with both colour & style. This was a comfortable, stress free experience! Even my husband enjoyed it!

Shopping at La-Z-Boy Furniture has been a great experience. Jamil took great care of us from the moment we walked into the store. He was very helpful, informative and knowledgeable in all aspects. When Jamil introduced us to Wendy, La-Z-Boy’s in-home designer we were happy to know that we were going to have help in designing the new look of our room. Jamil and Wendy worked well together and made our buying experience a pleasant one. We are now looking forward to receiving the new furniture and putting the design ideas into place. We would definitely buy from La-Z-Boy again. Thank you Jamil and Wendy! From Carmela & Fazal Mohideen

From the moment we met Simone our sales rep, we felt comfortable and knew we were in good hands. She has full knowledge of the inventory and gave us more information about our options that we were delighted to learn. It made us able to shop in only 1 place instead of having to look elsewhere. She saved us both time and money because of her extensive knowledge about options that are important to us. We still have more shopping to do and Simone will definitely be the one we want to look after us. Simone is IMO one of the Best sales representatives I’ve ever had the pleasure to deal with. Thank you Simone. You Rock Girl!

We needed a rocking chair for the nursery and we were strongly encouraged to get a lazyboy. As soon as we walked in, Jamil was there to warmly greet us, asked us what we were looking for, showed us the various models and features. Then he left us to explore different models without him hovering!! He said if we need him to just wave our hand. And it worked! He was never far and was very knowledgeable of the features and benefits of each product. It was the most relaxing and least pressure shopping experience ever! We got a great deal on a labour day sale rocker!! HIGHLY recommend visiting the progress ave location!

Sherry Nadali was my sales representative who was very patient with me, listened attentively to what I was looking for and went out of her way to provide me with information while showing me lots of choices. She seemed very knowledgeable about the productslooking as well as all the followup details. I was in and out of the store three times before I finally made my decision. Everytime I returned, she greeted me with her friendly smile and a warm sense of humor, putting me at ease. I feel very pleased with Sherry and the service she provided me. Now I out I'm looking forward to the arrival of my loveseat. Cheryl

After visiting 3 other furniture stores which were very discouraging experiences with respect to professionalism, availability of stock, and quality, we made our way to La-Z-Boy on Progress in Scarborough fully prepared to leave "empty handed". We were greeted by Jamil, a consumate professional - knowledgeable, respectful, courteous and very patient. He listened attentively to what we were looking for and presented us with a variety of options. He is a definite asset to La-Z-Boy and I look forward to working with him in the future. We are thrilled with our new purchases and look forward to their arrival!

Visited the Scarborough location today , had a wonderful experience. Our Sales Consultant Bob Stewart from the time we entered the showroom to two and a half hours (and two 3-seaters) later, he was knowledgeable ,patient , accommodating, kind and humorous. Actually everyone we encountered was helpful and kind. Bob not only took care of my requests but was also very helpful to my sister and her issues on her existing sectional. This is the third time we have dealt with this location for our families furniture needs and have never been disappointed. Many thanks B.S. Regards Eileen Goutos

We would like to thank Myriam for helping us choose a new sofa and side tables. I appreciated her amazing patience and she was good about informing us about the current La-z-boy discounts. She made sure we tried out all the sofa models that where the right size for my petite leg length. She's also someone who has a natural talent for finding colour combos that go well together. Reminded me a bit of trips to the tailor to buy suits for my husband. There are people who can immediate put together a set of colours that look amazing together. She's incredible. Thank you very much Myriam.

Initially, the sales person did not allow us to look around but once we asked that we be given space she accommodated our wishes and was quite helpful during our question period, so much so that we made a large purchase and she was able to answer all of our questions. She was able to sense when we had questions and provided her expertise in mixing and matching pillows and colours. She was very professional in suggesting spray protection for the furniture and went over the warranty and what was covered by the warranty and what wasn't. It was a very positive experience. Paul Sloggett

We love La-Z-Boy. The service (Sat 23 Mar 2019) at the 530 Progress Ave location is excellent. We bought our dream leather recliner sofa. All staff were very friendly and spent the time to make sure we got the best deal and what we were looking for. We are totally pleased with our purchase and look forward to the sofa delivery. We are further pleased with the 'full service' delivery fee. We understand that the delivery includes putting the sofa into the correct position in our room (including felt pads on the sofa feet) and removal of the packing. Thank you La-Z-boy.

Myron and Jessica were amazing. I saw the perfect sofa the moment I walked in, and the net result after a home visit from Jessica was a beautifully designed living dining room, each separated by space and arrangement of the furniture. The presentation at the store was practical and showed the both the chosen and the well selected additional items in my space. I could visualize it easily. Hard to imagine more congenial or more professional people to help make this experience actually fun. I recommend La-Z-Boy without hesitation, specifically their free design service.

I received my recliner on Saturday and I am thrilled. It is very comfortable. I would like to thank Jamil for taking the time on two different occasions to answer all our questions and help us pick the right chair for me. I am thankful that we changed the chair I picked to electric. The fabric I chose is beyond what I expected. I am also impressed that Jamil knew our names the second time we came into the store. He did not pressure us to buy, just guided us by the questions we were asking. The whole experience was great. Thank you Jamil. You are amazing.

Some of the most solidly built, softest comfiest couches around for a reasonable price (esp compared to Restoration Hardware). My girlfriend and I visited many many stores (IKEA, Leon's, the Brick, Structube, Costco, Resto, etc.) before concluding that Lazyboy's comfort and build quality is unbeatable. Our sales associate Janet was incredible - not pushy, but patient and knowledgeable (we came back 3 times before deciding on a sectional). Go and have a sit on the Lazyboy couches, nothing else in this price range even close to compares (seriously).

I had a very positive experience at the Scarborough La-Z-Boy Furniture Gallery. Jamil was very kind and welcoming and showed me directly to the part of the store for the piece I was looking for. He then gave me the time I needed to test and select the piece I wanted without any pressure or influence, which I very much appreciated. He gave me the time and the means to think my decision through and upon returning to the store the following day, made the process of purchasing my piece clear and easy. Thanks for all of the patience and assistance.

Myriam and Lulu were very respectful, patient and helpful allowing me time to select the pieces of living room furniture I was interested in as well as making suggestions on pieces to consider. The home designer consultation is efficient and ensures your furniture will fit in your space and colours can work right down to the floor! It really saves time and reduces stress if you aren’t interested is going through the multiple samples to select fabrics and coordinate colours and furniture pieces as well. Looking forward to see our new space!

Visited this show room today. Delt with Janet. She was very helpful and was not pushy at all. She explained the furniture to us and we felt comfortable dealing with her. We did not buy today but are returning to purchase two reclining sofas. Price is a bit high but lazy boy is made in the USA and quality is excellent. Furniture can easily be made to your taste in fabrics and reclining options. Power vs manual. Custom furniture takes 6 weeks. They have an outlet on Keele street in Vaughn. My sister has got some great deals here.

I bought a recliner at La Z Boy furniture. My experience dealing with Myriam was impressive. She was very professional and responsive to all my concerns and questions. Her product knowledge was amazing. I didn't feel like I had to shop around. She worked with me on a fair discount and I know I got good value for my money. She appears proud to serve her customers and deserves being recognized for her efforts. I highly recommend La Z Boy furniture because Myriam made them shine. Good luck with everything Myriam. You're awesome.

Patrick Jackson at Scarborough Lazy Boy was invaluable in helping members of our church realize a dream of finding the right chair for one of our senior parishioners. His compassion and guidance led to a wonderful outcome. It was grand to share an act of good will with Patrick who helped with advice, pictures and options. We went to this shop because of a previous great experience and Patrick reinforced the belief that whether in person or by email and phone, this is the place to go for happy outcomes. And comfortable chairs!

I went to the La-Z-Boy store in Scarborough, and had the pleasure of dealing with Myron. Myron showed me a wide selection of options to suit the needs that I was looking for. I had a certain look and feel in mind for a rocker recliner, and was very indecisive. Myron never made me feel rushed, and took his time in a very professional and pleasant kind of way, and I ended up purchasing a chair that I feel very confident and excited about. Thank you, Myron. It was a pleasure dealing with you. Cheers and best, Daryl

We are moving from a house to a condo and wanted a fresh start with some new furniture. Wendy and Jamil were amazing to help us through our decision making by presenting lots of options and advice. This is the first time I've ever used an interior designer and Wendy picked up on our needs and style immediately. Jamil helped us find just the right sofa and chair, showing us lots of styles. Lazy Boy made the financials very easy. We are looking forward to receiving this quality furniture. Thanks for everything!!!

We are very happy with the quality of the service we received and the quality of the furniture. We were warned at the beginning that delivery would be slow. Our only complaint was that we finally received a call from the warehouse saying our furniture had arrived and to call to arrange delivery. Then, when we did, we were told that it would be another 6 weeks before the furniture could be delivered. If they hadn't called us to say that our furniture had arrived, we wouldn't have been so frustrated.

I took my mother to this Lazy Boy location today with the intention of looking at chairs to suit her needs. While I didn’t think we’d find something she’d like in one visit, we were pleasantly surprised with the selections and customer service! We were fortunate to have a wonderful sales person, Jamil, who listened to my moms needs, answered her questions and offered her a great range of selections without overwhelming her. Jamil was patient and kind, making her purchase an effortless experience!

I have enjoyed my experience at Lazy Boy furniture thanks to sales rep Myriam Nouh. She was outstanding and. Dry professional in dealing with me. On both occasions last year and this year she went above and beyond to find colour matching for my living room. Very polite and knowledgeable. Her 15 years of working at Lazy Boy is reflected in her approach in dealing with customers. Thank you Myriam and Lazy Boy should be proud to have you as an employee. Will surely send more customers to you

We had a great experience at the La-Z-Boy store in Scarborough. Our sales rep, Todd, was really nice. He did not pressure us & there were no hard sales. He brought in designer, Jason, to help us decide what would look best in our very small living room. They gave us a couple of options & were very co-operative, when we wanted to make changes. We left the store very happy with our choices & the deals that they were able to provide us. Thank you, Todd, Jason & management for all your help.

We had a positive experience at La-Z-Boy furniture Galleries in Scarborough. Our sales person Myron Rajashivam was very professional and extremely helpful and knowledgeable with our purchase of a recliner and sofa. We had to wait for delivery but this was explained to us. Myron always responded quickly to any inquiries. The sofa was large and was going to our basement.Justin Flear was amazing at delivering our sofa and getting it downstairs. We are very happy with La-Z-Boy in Scarborough

When we entered the store today we knew what we were looking for. We were met by Miriam and we’re free to browse but she would be our contact…which we did frequently. Finally narrowed our selection down and with further assistance from Jason, a designer, we made our selections. We worked with the manager regarding payment and delivery. We felt very comfortable throughout the entire process and would definitely return when we have another need. Keith & Marg Carbert

I recently purchased a sofa from the Scarborough store. I was greeted immediately upon entering the store by Myriam Nouh. She showed the items I wanted to see and then gave me space to wander and consider various pieces. Myriam was professional and extremely helpful even when I called her to change the size of the sofa I had ordered originally! She called me back within a couple of hours and quickly made the change. I love my new sofa. Looks great. Thanks Myriam!

I had a very positive experience at La-Z-Boy Furniture Galeries at your store on Progress Avenue. I was made to feel welcomed and most importantly I was left to wonder the showroom without being followed by a sales person. When I made up my mind, Myron came over and gave me more details on my selection and at the end of our conversation, I ended up making the purchase. Myron is a very professional sales person and I will go back to him for my next purchases.

From the moment we walked in we had a very positive experience about the space and furniture in it. We had extraordinarily positive experience with Myran our sales guy and Jason the store designer. I cant say it enough how pleased we are with our overall experience. Jason really did a fantastic job with the design and all details in it. that really allowed us to experience what we can expect.We will be back and will like to work with these 2 again.

We went in looking for a recliner, we expected to look around and buy another time, but Myriam was great with us. Not only did she spoke French, but she understood that we needed time and space to look at all the recliners. She checked in once in a while to answer our questions and never rushed us. Needless to say that her great customer service and patience with us made us commit to a sofa recliner that day. We can’t wait to receive it!

Our experience was great from the moment we walked into the store. Our sales associate Mariam was very friendly and patient with us, she was very knowledgeable and helpful with what we were looking for. She also gave us good decorating advise and explained everything to us in details about our purchase. Thank you for the Excellent Service and we will definitely shop there again. We have our eye on a coffee table for our next purchase.

Worst post sales customer service. Purchased a $4,000 sofa bed. Was told at the time of the sale that the sofa would be delivered with home assembly. Was delivered fully assembled and would not fit through our doors. When I called the store, they informed me that there would be an additional $500 assembly fee. Would not wave the fee, given it was clearly their mistake... horrible, returned sofa did receive a prompt refund

I recently bought my sofa from this branch and I am very satisfied. My sales consultant Todd Armstrong who really helped us order the sofa we wanted, We just received the sofa and we are really happy with it as expected. I am very grateful to Todd for his patience and character, which was not pushy at all, and overall it was a very good experience. will definitely go back there in the future to buy a recliner.

We loved our experience in your store. Myriam led us to exactly the sofa we were looking for. She helped us pick out the fabric and the pillows to match. We couldn't have hoped for better service. She explained everything to us in detail, so we understood exactly what we were purchasing. My husband and I are very grateful for all of her knowledgeable assistance. The service was extraordinary. Barbara

This experience was amazing!!! Both Sherry and Wendy were terrific and very thorough and professional. They both came to my home to measure to get the "lay of the land" and then the presentation a week later was fabulous !!! Sherry's design was wonderful and truly expressed my wishes and desires. Looking forward to my brand new living room in 6 weeks!!! I highly recommend Sherry, Wendy and LazyBoy!!

We’d been looking for chairs for awhile and LazyBoy had just what we were looking for. I’d shopped at this location before and thought the service was amazing and I wasn’t disappointed this time. Greatly appreciate the personalized service, would definitely recommend. Thanks Myriam. After buying the chairs, we also decided to buy the couch and love seat. Myriam helped us through the process.

Friendly staff. Large selection of quality merchandise Issue #1: some furniture items that are la-z-boy company owned manufacturers (ie: Hammary) are more expensive here than other dealers. Issue #2: I get waiting months for items especially during covid times. But you need to provide customers realistic and updated timelines not over promising -- as now I am just disappointed.

We recently worked with Jamil and Laura who helped us to design and select the furniture, area rugs and side tables for our family and sun rooms. We wish to commend Jamil and Laura for their excellent product knowledge, insightful interpersonal skills and superlative customer service. It was an absolute pleasure dealing with them and we look forward to the furniture arrival.

Myriam was amazing! She greeted us when we entered the store and proceeded to show me the different options for the sofa bed and recliner I was looking into. She was very friendly, helpful, and knowledgeable, answering all my questions and showing me the options available to me. Truly helpful without being pushy. She made my experience shopping at La-Z-Boy an enjoyable one.

We had never been in a La Z Boy store before, but went to the Scarborough store when we needed to replace one of our favourite chairs. The staff were very helpful and we picked out and ordered a lovely replacement recliner in a perfect fabric. It was delivered and installed a few weeks later and we have enjoyed it ever since. All in all a very good purchasing experience.

I bought a leather reclining sofa in 2011. It is GARBAGE! Paid about $2500. I replaced it this year but I should have replaced it before it was 5 years old. The leather fell apart and the cushions compressed very quickly. It was SO uncomfortable and causing me back pain. Sitting in an $50 lawn chair is more comfortable than that sofa. DO NOT BUY from this company!!!!

We had a very pleasant shopping experience at this store. We bought the perfect leather recliner and our sales person, Jamil, was professional, friendly, knowledgeable and very helpful in helping us choose the right chair for our needs at a fantastic price! I highly recommend this La-Z-Boy store and Jamil in particular to anyone shopping for home furnishings.

We purchased two La-Z-Boy chairs from the Scarborough Store on July 14 this year. Our salesman Todd Armstrong did a great job explaining the different styles of chairs and what suited our needs. We are very pleased with our purchase. Service has been great and we would recommend that everyone should try a La-Z-Boy recliner chair. They are so comfortable.

Patrick…thank you so very much for your: TIME…KNOWLEDGE…PATIENCE…ensuring that we made…”all the right choices”!!! You & the TEAM are AMAZING!!! Lending us the fabric swatches proved so helpful when we were shopping for a Window Covering…ensured that we got a “perfect” match!!! Looking forward to the new Custom Furniture!!! Thank you! Gail & Edie.

Bruce assisted my wife and I when picking out a beautiful chair for our new babies nursery. Bruce showed us several chairs and when we found the one we loved, he spent the time going over every little detail and feature it had to offer. He was very kind and knowledgeable. If you are looking to purchase from here, you need to speak with Bruce.

We had a positive experience with the staff and delivery service at the Scarborough location. When browsing, we were given appropriate space and time to wander and to come to a decision, and we experienced no difficulties during the delivery. Our furniture arrived well within the stated time frame and lived up to our expectations. Thumbs up!

We loved our experience at LaZboy Scarborough. Myriam (and Heather) were amazing! We came to the store on 2 separate occasions. Both of them took care of us from the moment we entered the store to the moment we left. They sold us a couch that we will love for years to come. LaZboy is an investment piece! Highly recommended!

Shopping at Lazboy in Scarborough was a pleasant experience. Myriam showed us lots of product, and took the time to explain the different features of the furniture. We won't receive our furniture till Feb /24, but are happy with the selection we made and Myriam was a big part of that. Thanks again. Joan and Brian Burns.

Janet was top spot for customer service. She wasn't pushy or forceful in trying to get the sale. We asked questions about what interested us and she provided us with a bag full of knowledge. We came back and dealt with her again and she was still tops in her tone, presentation and customer service. Very happy overall

Jamil and Karoline were fantastic. Jamil is a true professional. Made the entire process much more effective and pleasurable. Karoline’s graphic room construction was extremely helpful, and excellent design recommendations were very helpful to put all elements in place effortlessly. Great job. Very much appreciated.

This is our fourth time purchasing LaZboy furniture over the past 20 years. Every piece has been great, comfortable and lasted the test of time. This order is a couple chairs and ottomans. Simone assisted and provided great service with attention to detail. Looking forward to our two new additions and will update.

Today at LAZBOY, Simone assisted me in finding the perfect furniture. Her knowledge and sweet demeanor stood out, making her the best salesperson I've encountered in a furniture store. Although I found a better deal elsewhere, I'll return because of Simone when purchasing furniture for my daughter. Thank you!

Our designer Laura who helped us was really amazing, she's a talented and responsible designer. She attended the whole events from measuring room spaces to choosing furniture. She's professional and gave us a lot of useful suggestions. The seller Bill was passion and talkative, he also helped the translations

From entering the store, until we exited the store, the experience was very positive. Our salesperson, Sherry, was very courteous, knowledgeable and patient. She answered any questions we had and did not rush us into any quick decisions. We look forward to delivery of the La-Z-Boy furniture we ordered.

Love the no pressure policy, sales are around for questions but they never push to buy. Bill was super helpful, and informed. I bought one of the sets I was looking at, and the entire experience was great. I wanted quality reclining furniture, without the massive price tag and thats exactly what I got.

We went to look for a recliner at our local La-Z-Boy and Myriam was able to help us find what we were looking for. She was extremely helpful in showing us our options and answering any questions we had. She also left us alone afterwards to let us browse and try all the chairs out, which I appreciated.

We would like to thank Jamil Ahmed of La-z-Boy Furniture Galleries, Scarborough location very much for his assistance in choosing the Pinnacle Recliner for my Mother. It perfectly accommodated her needs! Jamil was very professional and provided a thorough presentation of the features of this chair!

I have never been more disappointed with the quality of workmanship with my Lazyboy couch. I spent good money 5 years ago and have had nothing but issues with my couch. I would never shop there again. I should have just gone to Leon’s or the brick and probably would have had better service.

We were helped in making our selection by Jamil, a very kind and knowledgeable salesperson. When we were unsure of the suitability for our den, Jamil introduced us to Jason. Both gentlemen visited our home and guided us in our selection. We look forward to the arrival of our new furniture.

I dealt with (Myron) Sales Rep at Lazy Boy furniture located in Scarborough.He was very knowledgeable and professional.He gave time to decide and is very patient. I'm happy with with the service I received at the store. I'm looking forward to enjoying my new furniture!! Much appreciated!!

Received excellent help from Jamil Ahmed, who went above and beyond to show us the various attributes of the many options available in recliners. We not only found our dream chairs, but also excellent pricing. Highly recommend visiting the showroom in person for best deals and selection.

Very helpful staff, Sherry helped us from start to finish! They offer an in-house designer to come to your home to create a plan and choose pieces to our liking. Laura is amazing and also respected the budget we gave. The experience was no short than perfect! Definitely recommend!

The service was excellent at La-Z-Boy Scarborough Town! I am exceptionally happy with my experience! Gabi, Jamil and Jocelyn were all very friendly and easy to deal with! They were very knowledgeable about all of the products in the store! Overall a very pleasant experience!

Myriam Nouh was our sales lady, and she was very friendly and helpful. We were there to buy a chair for my wife's father and Myriam gave us helpful ideas and information on the different choices and features of the various chairs. All in all a pleasant buying experience.

My wife and I had a great experience with Jamil helping us choose the furniture, and Laura bringing the design together. They were both professional and friendly. Jamil even saved us $$ by recommending the best options (and not the most expensive) that we needed.

It was a pleasure to shop at the store. It was nicely laid out and it is very easy to find what I wanted. Jamil showed me the recliners and walked away allowing me to test them and make my decision without him hovering over me. The checkout process was quick.

Wonderful service . Sectional couch arrived on time. Our Sales consultant Simone was amazing , professional , very helpful and worked with us to pick out the perfect couch at the perfect price. . Highly recommended. If going to this location ask for Simone .

I had a very good experience in the show room. The sales lady, Mrs Sherry, showed us a complete variety of the sofas and loveseats and helped us find the furniture that we needed very efficiently. The information she gave us was very useful and informative.

Jamil provided us with excellent customer service. We came looking for a recliner and a sofa. He was thorough and attentive to our needs. He spent a lot of time showing us different pieces. We were very pleased with our final choices. Thank you, Jamil!

One of the worst purchase experiences. No one in this store cares after they make the sale. I had to cancel my order ( they couldn’t delivery a couch from their own local warehouse to their store ) 2 weeks of calls and they kept saying they

It was a great experience shopping at LaZBoy Scarborough. Simone was extremely helpful and took note of all the details I was looking for (pet friendly couch, size consideration etc) and helped design an excellent sectional. It was easy to

I had severe problems with delivery. The man was belligerent and wouldn't pick up the old chair, which the new furniture was replacing, even though I was told by sales that the old chair would be removed. The delivery man went away without

Myriam and Laura were fantastic. Helped me through selecting my family and kitchen room pieces. I love the home consultant visit and the 3D tool to make sure the furniture pieces fits my house. They were very accomodaitng with working

We had a great experience at this location. ( Scarborough) Sales associate, Simone, was excellent. We got our delivery date bumped up. Talked to the employee at the warehouse, he was very nice, and cleared up our delivery time for us.

I had a wonderful shopping experience at La-Z-Boy in Scarborough. Both Jamil Ahmed , sales consultant, and Norman Abrahams, sales and store operations manager provided me with wonderful service. Originally I bought the Joel rocking

Jamil was a helpful, conscientious, informative, friendly and very knowledgeable salesperson! I had a wonderful experience today at lazy Boy and I will absolutely be back! Thank you to Jamil for treating me and my friend so kindly!

Had an excellent shopping experience at La-Z-Boy in Scarborough! The associate (Sherry) was knowledgeable and made every effort to make us happy and confident in our purchase. I would (have already) highly recommend a trip there!

My husband and I received wonderful customer service from Myriam as soon as we walked into the La-Z-Boy showroom. I wouldn’t hesitate to recommend her to my friends and family as she goes above and beyond to fulfill your needs.

Recently visited La-Z-Boy in Scarborough. I was that customer that walked in 10 minutes before closing on a Friday. Was greeted by a very knowledgeable and professional salesperson Patrick Jackson. I quickly laid out the exact

Got to spend more than hours sitting on countless recliners until my wife and I found the two we really liked. We got to pick our material and colours. Great service and even really decent prices since there is a big sale on.

The store is clean and well laid out. Myron is an excellent salesman who helped us pick out furniture in January and again today. He knows everything there is to know about Lazy Boy and he is very friendly and fun to talk to.

I'll update this review later since I forgot her name. But I had questions answered and learned about new things I didn't know I needed. Which helped me make a really exciting purchase on a new recliner

Nothing but great things to say about the Scarborough retail outlet, the delivery and the setup. Great recliner and on sale to boot. Promised delivery date was kept. Delivery guys were terrific.

Dealing with Todd our sales person was an amazing experience. He took the time to understand and gave us the time to make our decision. It was an inviting sense of arrival, wonderful experience

We were happy with the service that we received and especially from Jason Manatad, the In Home Consultant. He was extremely helpful in our selection of colours and placement of our furniture.

Patrick was wonderful dealing with my very elderly mother. He was very kind and patient providing professional guidance in selecting the best possible chair for her! Great employee!

Had a great experience shopping here. Staff was friendly and answered all of my questions professionally. Bought the chair I wanted without any hassles! Many thanks esp to Myron.

Great experience here today. Myriam was very helpful. She listened to what we had wanted and made helpful suggestions while keeping our budget in mind. Thank you!