I ordered a chair last November, understanding that it wouldn't arrive until June. I sat in every chair and decided on the exact chair I wanted. Then I picked the color I wanted. As you can see from the photo, that hand is my salesperson's hand acknowledging that this is the color I wanted. This didn't go as easily as I expected. The chair didn't come until July but still, I was happy to have it delivered. Upon arrival, I told the guys who delivered it that that is not the color I ordered. They showed me the numbers and I agreed those were the the same numbers but still that was not the color of the chair I expected. I went to meet Pete Kennedy (manager) at the store to discuss. There seems to be a consensus at Lazy Boy about the lighting being different, but I did not think that was the issue. Let me be clear, if the sales person would have shown me the color, of the chair that arrived, he did not, I would've said NO. I was clear that I wanted RED. So, now I have this chair that is not the color I wanted but the chair is great. I hope Lazy Boy will live up to their reputation and make this right. Today is Thursday the 21st of July and I met with Pete at the store on Saturday the 16th. Of course there was nothing he could do until Monday, but I haven't heard from him. I called this morning and he was busy with another customer. I very much appreciate feedback since these colors can not be confused in any light. The last thing Pete said was I'd like to see them side by side (as if that would change anything). Who thinks Lazy Boy will make this good and who thinks I'm stuck? 7/26/22 UPDATE: I was notified that Daniel would be coming by this morning between 9-11AM to bring me a new swatch so I could okay the color. He showed up and didn't know why he was here. I said, "do you know why you're here?" He said, No. Needless to say he did not have the swatch. Which really surprised me. Since I did have an email telling me would have it. He took some photos and took photos of my photos and left. Stay tuned because there will be more. Update: 07/28/22 Well, this has been interesting. Yesterday someone came by for an appointment that was not scheduled. I was not here. This morning, Thomas came by at 8:45 for a scheduled 9AM appointment. Luckily, I was just coming back from walking my dog to meet him at the scheduled 9:00AM appointment and caught him. He came in and took more photos of the chair I have that is not the color I wanted. He came with a swatch of the exact color that the chair is that is the exact color I did not want. It's weird. I expected him to bring the color I do want for me to okay it. Jesus, the warehouse manager, and I spoke and I explained again that yes that swatch IS the color of the chair, but that is not the color leather I wanted. In the meantime, I found a whole section on Facebook of dissatisfied Lazy Boy customers. That did not make me feel hopeful. I don't know what happens next but I'm thinking it's a big pow wow among the San Mateo store and corporate. I don't know what they'd need to talk about, a picture is worth 1000 words after all. Stay tuned...

The salesman was very nice and helpful. I purchased a lift chair for almost $3000 for my disabled husband. It began to make a knocking noise after about 4 days. We live an hour and a half away and I didn’t have a way to get the chair in to maintenance, so I called to let them know. They said it could take up to 3 weeks to get parts in. We continued to use the chair and then last week the lights on the remote began to go off and on and would sometimes work and sometimes not. Finally it quit working. The chair is a little over four months old. I called again and was told it would be examined and then parts could take up to a week. I asked about a replacement chair and was told that a request would have to be made to someone higher up if it was deemed “unfixable”. My daughter is taking the chair in to maintenance tomorrow and, in the meantime, I have a disabled person with no chair. I hope this can be resolved quickly. I expected better quality from La-Z-Boy.

I had the pleasure of working with Shawna in need of a loveseat. After going to several stores I still couldn’t find what I desired or the help trying to get one. So I called lazy boy and Shawna spent over a half hour looking up and answering all my questions. I headed over to take a look. Shawna really spent the time needed to get me exactly what I wanted. She made a special order for me with the right color and texture along with many more options. I felt comfortable and every member of the staff there was so eager to help each other. Shawna took a very stressful day and made it pleasant. I would absolutely recommend going to lazy boy first and foremost to avoid undo stress and get the customer service and exactly what you need the first time.

I’m very pleased with the level of customer service and vast selection of furniture! It’s a bonus to have the decorator and salesperson come to the house to measure and then show you digital photos to help you decide. They have been more than helpful when I ran into a problem. Thank You Jeff, Monique and Dennis at the Albuquerque East location!! I will 100% do business with them in the future and will recommend them to all my friends and family. Several months after our first purchase, we decided to add an additional piece to our sectional. Always pleased with the level of service and professionalism of staff! We’ll definitely do business with them in the future. Thank you!

Jenny was very helpful and went out of her way to help us try out the various recliners. Once we decided to look at fabric on the recliner model we had chosen, Jenny accompanied us to the area where fabric swatches were on display. Once we had decided on the fabric we liked, she explained the benefits of the fabric we had chosen, checked its' availability, and the total cost of the recliner upholstered in the fabric we had chosen. We ultimately ended up ordering the recliner in the same leather as the display model. We are very happy with our shopping experience with Jenny, and the recliner and options we chose.

My wife and I walked through La-Z-Boy looking for just the right recliner sofa and coffee table/rising desktop piece. We really didn't find anything interesting. The salesperson was trying her best to find something we would like, but to no avail. It just seems like La-Z-Boy just doesn't have the same variety as Ashley Furniture, which we went to the day before and found the "almost perfect" recliner sofa and coffee table/desk.

I worked with the Albuquerque San Mateo LazyBoy furniture team on two separate occasions during the last six months. The store offers a variety of high quality options (not just recliners) and the team is extremely knowledgeable and helpful. Working with Lisa, I was able to identify furniture pieces that fit my needs, style, and budget. Delivery was easy and the delivery team friendly and professional. Two great experiences!

Had a really good experience here with quality service. Jenny was very professional and helped answer all of our questions. We were able to get the product that we wanted and also added protection without much issue. I would like it though if the price advertised also included the tax for it and just show it all together. It's kind of a shock sometimes when you're seeing 500 extra dollars in taxes but just a thought.

Kristen is an amazing interior designer. She spent time in our home to learn our likes and styles. She came up with a terrific design that we both loved. Monique was our sales assistant; very knowledgeable and friendly. In fact, everyone we met there was very helpful and friendly. We can hardly wait for the furniture to get here and be delivered. Not our first purchase and won't be the last.

Great atmosphere! The salesman made himself available but didn't hover and he wasn't pushy, thank goodness. Very clean, well maintained and smells nice. Bathrooms are clean, neat and well taken care of. They have a lot of beautiful furniture but the prices are outrageous! We were looking at a couch and it had a $8000 price tag. Even some of the throw pillows were over $200! No thanks.

The Gallery itself was great. Friendly staff good service. Unfortunately the recliners I purchased are the most uncomfortable that I have ever owned. I am totally disappointed with them from a comfort point. I gave 2 stars for the nice folks at the Gallery but the chairs are definitely 1 star. Sit in them a long time before making a purchase.

Very good shopping experience, over 2 days. I was looking for an Absolutly comfortable chair. Wasn’t at all sure I needed the motorized function but saw tge benefit of that feature. Pete and Kristin were both so helpful and patient. I am really happy with what I purchased, wish I could have gotten both of the comfortable chairs that I found!!

Sales person was knowledgeable in all the various models and pointed out all of the different features available. Overall very helpful. The product delivery to my house was on schedule and the delivery people were efficient in the setup and explanation of the operation of the power recliner. All in all a very satisfactory experience.

My experience with buying a new recliner was great. Gerald, the salesman, was professional and courteous. The only reason I didn’t give a 5 star rating is because ALL SALES ARE FINAL. If the items that they sell are as wonderful as they claim, why wouldn’t they accept returns? Also, the delivery charge is REALLY high.

Pete treated us as individuals making sure the La-Z-Boy recliners were perfect for each of us. He wasn't selling a chair, he was selling comfort. He was patient, wise, and a pleasure. He knew his stock and made sure we understood our eventual purchase. My uncle and I recommend La-Z-Boy without hesitation.

We received friendly help. There was no pressure to buy. Our salesman, Gerald was very tuned in to what we were asking for. He took us right to the perfect chair! So, we took two chairs, which we just had delivered. The delivery team were great, also. So, we are very pleased with our lazyboy experience.

Carlos Salisbury did a great job in explaining the features and guiding us through the purchase of our new rocker/recliner. The staff at the warehouse were very helpful in coordinating and assisting in the pickup of our new recliner. Thanks Lazyboy for the great shopping experience. Hank & Sandy

Great experience buying a recliner. Greeted at door by knowledgeable and attentive salesperson. Able to pick up purchase within 2 hours. Courteous guys loaded the chair after letting me inspect it and showing me how to install and operate it. Chair is perfect for me, and I'm pleased with it.

We bought a lazy boy recliner 5 months ago in another state. Within 4 month it stopped working. Lazy boy Albuquerque will not honor warranties from other stores - in other words, you are out of luck and now own a $1400 boat anchor. They even had the nerve to try and sell me another recliner!

We are a returning Lazy Boy customer. Staff is great. They greeted us when entering and asked who or what we needed. Not pushy, just helpful. David J did a great job helping us do a custom order and took his lead based on what we wanted. Hence why this is our third purchase with this team!

The Sales atmosphere was very relaxed and comfortable. The sales woman was very knowledgeable and concerned about our needs. We are very happy with the final selection that we made with her help. I would send any of my friends to La-Z-Boy if they’re looking for furniture.

The staff was courteous and professional. The furniture is well made and comfortable. The prices are very doable. Thanks for the wonderful service and mostly we love our newChair/twin sofa bed. We are picking up a new recliner Tuesday and I am sure we will love it too!

The manager, julie, was tremendously helpful to me in educating me about the structure of my leather recliner and how it fit my body style and height and weight. So excited for it to be delivered next week! And it was awesome that it is in stock! Thank you julie!

I had an incredible visit to lazy boy. No pressure. No following me around. All of my questions were answered. I did end up choosing a recliner love seat and a rocker recliner. Great experience! Lisa Roller was my sales consultant. She did great!

Edit 2: delivery went great, but within the first hour of using the $3000 loveseat, a bolt has broken off the reclining mechanism. Looks like a nut was supposed to be welded to the frame for this bolt to screw into, but it's missing. Now to

I was delighted when Lisa met me soon after entering the store. The previous store I had spent 45 mins walking the store I had not been offered help in finding what I needed. Lisa paid close attention to what was important to me and I felt

I had a marvelous experience with my Sales Associate Kristin. I came in looking for a chair for my disabled father and told her exactly what I needed. She was so in tune and attentive to my father's needs and got us exactly what we needed

From the beginning we entered your store we were welcomed with kindness and knowledge. Lisa was absolutely wonderful. Thank you we did buy, no only one chair but two because of her expertise. Thank you, I will be happy to others your way.

It has been a very positive process working with Ahmed in sales and Dennis in design. Initially stopped in to check out their sale and was really impressed with them and decided to go ahead and do some major redecorating that I had been

Jennie was so helpful while we were trying to select a new chair for our living room. We wanted to look at samples of fabric in our home and she helped with that. When we returned, she was busy with another return customer and Pete, her

Very good experience! On a Thursday when I went into the Showroom they were very busy but immediately I was met by a young lady that welcomed me and she explained that she was not a sale associated but she explained the layout of the

Enjoyed my experience in shopping for a Lazy Boy recliner. Sales man did not pressure me. He gave me my space. Answered all my questions. He was very helpful. Offered me seating and water, while he completed the sales. Good employee.

We had a wonderful sales experience at La-Z-Boy Furniture in Albuquerque recently. The sales representative, Lisa, that assisted us could not have been more helpful and accommodating. We would definitely return for any future needs.

I worked with Carlos long distance to select a queen sleeper sofa and he made the process easy by sending pics of what was available in inventory and guiding me through the choices to be made for an immediate delivery.

David was professional, knowledgeable and considerate of my questions (a excellent listener). I feel confident in the recliner I purchased and look forward to enjoying many relaxing hours in the years to come.

I was taken care of immediately by a sales associate. She took time to show me chairs that suited my height and size, sands we found the right one. I've purchased there previously and probably will again.

Great experience selecting and paying for a recliner for my father. The saleslady was able to recommend the correct size and features for his chair and get us in and out in under one hour. Very grateful.

Lisa was so knowledgeable and helpful. We can’t wait to have our new recliner delivered. The showroom was very impressive and the vast inventory of recliners made making a choice quite an adventure.

Theresa and Kristin went above and beyond trying to help us design a bedroom, but unfortunately, the furniture available just didn't match our dream style. They were very gracious and understanding.

I was pretty pleased with everything until my delivery today. The sectional just doesn't fit together the way that it should and their places where you see big gaps. Not sure where to go from here.

It was a wonderful experience. Our salesman Gerald was great. He helped us find exactly what we were looking for and was as I informative when explaining the extended warranty that we did purchase.

Excellent service, rep provided alot of information about the chair and protection, she was patient and friendly. I am very happy with my purchase and the service. Plus I got a nice free tote!

I had a wonderful experience with Lisa. After I explained what I was looking for, she showed me everything she had on the floor. I quickly made a decision. I love this store and will be back!

The store manager, and the floor salesperson, went out of their way to help me find the perfect recliner. La-Z-Boy Furniture Galleries is our favorite place to shop for quality furniture.

We purchased our second lazy boy and again very impressed with our service Julie Connell was very knowledgeable and made our purchase easy we could not be happier with our decision

Very helpful salesman. Was knowledgeable and attentive. Lots of selection, good quality, and good selection at each price range. I would definitely encourage others to stop by.

Great selection. Peter is an excellent salesman. He made sure our couch fit not just the room but our comfort and our budget. Will definitely return to purchase other items.

Have been in search of the perfect replacement sectional and found it at Lazyboy. Our salesman was great, responsive, patient and knowledgeable. Looking forward to delivery!

I wanted to see recliners. Monique showed me options and made great suggestions. She was pleasant, smart, and did not pressure me. Can't wait to get my new recliner!

David was the perfect salesman. Let me look, then asked if he could help. Answered all my questions. Would recommend this store just as others recommended to me.

Monique was extremely helpful in finding the right chair for me. Very pleased with the service I received! She was pleasant to work with and very knowledgeable.

Jenny provided great service! She was patient, understanding and informative as we made our decisions with the ultimate user who was only available by phone.

I knew what I wanted going into the store. The Salesperson did a price comparison between the two living rooms I was considering. They were beyond great!!!

Monique was very friendly, knowledgeable and professional. And she made the sale easy and quick. Very satisfied! Monique is an excellent employee.

David was very helpful and such a great asset to your company. He helped us find the right recliners and was very patient with us looking around.

Bad service after the purchase. They have been rude , extremely late on getting the items delivered. I have not felt they are customer oriented.

Carlos and Dennis were excellent. They helped us to choose the best fit for our living room, depending on our preferences. Thank you so much

Theresa walled me thru recliners until I found the one that is just right. She was very helpful and knowledgeable about the choices.

Gerald was very helpful and knowledgeable. We ordered our recliner, and he took us through the sales, ordering and delivery process.

Carlos was very considerate of our needs and I genuinely appreciated him suggesting we take some time to think about the purchase.

Sales person was very helpful and informative the quality is exceptional and the overall rating was 5 star will do business again

Lisa was very helpful for the second time. Was able to spend time with each sofa to determine the best one for me. Thank you

Theresa Madrid was very knowledgeable and helped me find what I was looking for very quickly! Thank You, and God Bless You!

Shawna was very patient, concerned & very helpful in helping us decide what we wanted in our new couch! Excellent service!!

Quality, comfort, fabric choices all a 5! Also pull out bed options nice. My “gals” love the pink room- The Fem Den.

Julie was a wonderful help very nice very happy experience we are definitely looking forward to our delivery …

Kristin and Shawna worked well together to help us design a beautiful new living room! Diane and John Nihart

Awesome customer service and friendly. Products are great and comfortable. Repeat customer. Would recommend.

Shauna was fantastic. She wasn’t pushy. She didn’t follow us around but let us come to her with questions.

Great experience shopping at La-Z-Boy in Albuquerque. Excellent products as well as sales representative.

I was really impressed with the store. It's really gave me American home furniture vibes. …

Great experience! Great furniture value! Lisa is a terrific employee and a credit to your company! …

Great staff and the delivery guys did a great job getting the couch in through a tight fit. I recommend.

Delivery personnel were great. Sales was great. Chair is awesome. It’s my 3rd lazy boy. Thank you.

Excellent customer service. Sales reps are polite, very knowledgeable, professional and patient.

Salesman was great to work with, great quality furniture and very happy with the price I paid.

Jenny was extremely helpful and patient with us. She allowed us time to look, try, and decide.

Lisa had incredible patience but also offered a lot of valuable information, she was wonderful

Lisa was professional, knowledgeable, and very pleasant to deal with! Thank you!

I love ordering furniture at the store. They have so many options.