I do not recommend Levy and Sons! My mother in law has done business with them for years, but this time I had to intervene because they were completely taking advantage of her. She had a new Dave Lennox Signature Collection system installed in 2018, to the tune of 18k. During that time she signed up for Levy and Sons maintenance contract. Now in 2023 she is replacing the indoor coil. I get it, things fail, but that is not the issue here. Levy and Sons quoted her $3646 to replace it UNDER WARRANTY. I reviewed the quote and one item was listed twice with a price of $1320 each. I reached out to Levy and Sons for clarity. I was not able to speak with someone but was told they would call me back. Despite that they called her instead of me. I finally got in touch with Joseph. He explained that the quote with the duplicate item was an error, so he sent a new one. The new quote had the same item but the cost was adjusted to $3600. I ask for further clarity and he could not explain to me why the cost of labor to install a part under warranty was so high and why the 15% discount on repairs because she is maintenance contract subscriber was not listed. He offered no logical clarification. Everything was a pass the buck situation. Aside from the financial piece, their customer service is terrible. The part is on back order, but the system is still functioning, just leaking. The did not offer her the solution of adding Freon to keep her cool until the part came in. I was able to secure another company for her that was, and will continue to, keep her cool while the part is on backorder. And most of all at a savings of 3k! DO NOT USE THIS COMPANY!!!

Update: Manager reached out and had someone come out to fix the problem again. This time the plumber used a camera and was more communicative as to what he was doing/seeing. He found the cause of the problem this time. I will say, I feel much better about Levy & Sons after this visit and would feel comfortable recommending them. Changed my rating. Had Levy & Sons out 45 days ago to snake our main drain. They had to get there from the roof and charged over $600, which I thought was over priced for 45 mins of work, but they got the water flowing. They did not use a camera though to figure out what was going on, which I thought was weird especially since our house is old and we have 50 ft trees near the house. Anyway, 45 days later, we have the same clogged main in the same spot. When I called, they told me it's out of warranty and would cost another $600. I felt robbed. I see a lot of good reviews, but I'd caution you to pick someone that cares enough to check the root cause of an issue and stand behind their expensive work.

Alec was kind and professional and on time. Unfortunately I mostly interacted with Elias and he was pushy and did not listen to me. He said my entire unit need to be replaced, which is fine bc I knew it was old. But kept telling me my unit was unsafe and obsolete (but I had someone come the next day and repair it for less than $250 and tell me it had 2 more years left). I told him repeatedly that I would not make a decision, especially about buying a whole new unit, without discussing it with my husband. Elias would not let this go and continued to pressure me. The report he gave us simply listed the age of our unit next to each problem. He told me the coolant for this system would be over $400/lb, but I was able to get it for $167 from the place that repaired my unit. It also said that there was a leak in our system, but the other company did not find a leak on the inside or outside unit. Then the quotes he sent for a new unit were astronomical. I don’t know about the company, but my dealings with Elias were horrible!

We called on a Friday to say our house flooded and would like someone to come out. They were to come began 8-12 Monday. They showed up at 230 and didn't even let us know they'd be late. We had to call them. The tech who came was very nice but said they'd have to get a part. Left for several more hours. When he came back he said he had cleared a clog and that's why the house flooded. IMMEDIATELY after he left the house flooded again. He came back said he must have not gotten it all. Charged us 400 dollars and said we need to dig and change out pipes. He said we'd have quote tomorrow. We called for days. The people who answered calls had no idea what to tell us. There were no notes in the system. A week later i was told they are busy and they still don't know. ?? No communication about being late. Reflooded my house. No communication about our quote. Awful experience. Would not recommend at all. You are just a number here, very poor quality service and professionalism

Luke was dispatched for routine 6 month HVAC ecosystem health inspection, and the brought the most comprehensive observations and heightened capacity to communicate them we've experienced in more than a decade with Levy & Son Service Experts. He welcomed me to stay at his side throughout the equipment inspection so that he could point out details showing wear and tear. Far from alarmist, Luke offered great perspective on how much time we had to address the underlying issues for these warning signs, how much we can expect to pay as well as the contributing factors and subsequent impact of areas that were in need of improvement. Furthermore, Luke shared his thoughts about our water heater next to the HVAC even though it wasn't part of the scheduled visit for covered service. The trust and peace of mind he left me feeling today is reason for me to make Luke the first tech I'll request by name for future visits.

I was having my dryer serviced when the appliance tech noticed the overflow line outside dripping. He took me to the attic where the drip pan was almost full of water. I immediately called Levy and Son to see if someone could clear the line. They sent Joe and Jake to my home that afternoon. They checked the lines and sinks to understand where the clog was. Turns out the coils were clogged, so they cleared it out and even adjusted my drip pan so it sat flat (it was tipped slightly, which I thought was how it was supposed to be!). Joe also checked my filter to make sure that looked good. They were very professional and took care of the issue. I feel so much better knowing that within a few hours of finding something that needed to be checked, the issue is fixed before it turned into a more major repair! Thank you for the great service!

Just wanted to say I've always had prompt, professional and friendly service from Levy & Sons, and today was exactly that. Since moving into my current home I have had Levy & Sons replace all of the HVAC systems and have been extremely satisfied with their work. Today Dago and Elias arrived promptly to perform our quarterly maintenance. They were so friendly and even changed the air filters that I had purchased last week and had not yet gotten around to changing them out myself. After they were done they went over their report, explained it thoroughly and reassured me that I was ready for the up coming winter months. Thanks for always taking such good care of us, we really appreciate doing business with good honest people. Good job Dago and Elias, Keep up the good work!

I was off work so it was a convenient time to have a service call. As such, I called Levy and Sons who were able to get a service pro out the next day. Dago visited and was here promptly at 8:00, and conducted an assessment and review of the layout. Subsequently, all systems were checked out and serviced. Dago reviewed the work, renewed the service contract. Additionally, Dago asked if we had any concerns and was able to discover an issue with a digital thermostat. Dago was professional, courteous, and even placed clean covers over hai shoes to prevent any water being tracked in from the rain. We would be happy to have Dago visit again to provide the great service we have come to expect from Levy and Sons.

My A/C broke down this past Saturday. Called Levy early evening to see if they could send someone to my house as it was 86 deg inside. They gave me a Sunday 12-4pm slot, great. Unfortunately, they were busy on Sunday, which I understand and I was a late addition to their schedule, so they didn't make the slot.... but... Fred did eventually show up at 8:30pm which I was grateful for! Poor man, working in the dark after an already long, hot day with a head lamp on, but he figured out the problem (capacitor) and got my A/C unit working so that I could sleep comfortably Sunday night and not have to take time off work on Monday to meet someone. Really appreciate your efforts and professionalism, Fred!

Levy and Son is #1 for your HVAC needs. The technicians are professional, personable and knowledgeable. They are helpful with information about maintenance of the system for longevity. I had an a/c issue during the summer, but today I received my scheduled 6 month check which is necessary for the new efficient systems. Alejandro Ayala will be my go to maintenance technician for life! He’s an Angel with a Super Hero cape under the Levy and Son banner. He represented the best of what your company promotes. I could talk to him about everything. He offered many helpful solutions and tips! Give him a raise! Lol! Thank you very much for the great service rendered today!

I hate to leave a bad review, but I had a service expert come out to look at my hvac system that wasn’t fully cooling. The mechanic said I would need to replace two parts that totaled around $1100. Got two second opinions from other companies. One telling me the parts the Levy & Sons Mechanic said needed replacement were working perfectly and did not need to be replaced. The third company’s mechanic said the same thing and that the unit just needed more coolant and to be flushed out, which only cost me $150. Not sure if it was an oversight on Levy & Son’s mechanic, but it definitely has me skeptical to try them again.

I had Levy & Son out today to service and flush my tankless heater. As it happens my hot water pipe going into my house failed last night. The joint and all the piping was pex connected with Sharkbite fittings done by prior home owner's plumber. Bryan from Levy & Son came out not knowing about the issue that just came up and did a fantastic job explaining to me the cause and how to prevent it from happening again. In under 2 hours he flushed my tankless, redid my piping and the uninsulated pictures show how well it was put together. I would highly recommend Levy & Son and next time I will be asking for Bryan by name.

I’ve called three times to get a detail itemized bill for services that was rendered; and services that need to be rendered; so that I could give it to my insurance company as of today still have not received a call back nor a new invoice from the technician. I paid for a diagnostic test didn’t get the report on that- I paid to get the another service done - Very frustrating was out of $775 and I still have the same issue. Costly Lesson learned. They was also over a hour late; I was emailed it was one person two arrived then I get a email telling me two technicians after they arrived. Beware of the overcharging.

They will not use parts provided by the customer and only noticed on the last minute. They are trying to sell us overpriced parts, and none of the reviews mentioned that. I got my parts from the best wholesalers, but I wish they had trained their employees properly on the policy and used bold letters on their website, not a last-minute stranding situation between their parts or no service. I am in a good position of comparing companies. Imagine running an exotic system that is not working in the heat of the summer and agreeing on a service but having it canceled at the last minute(or be ready to pay big $$$).

This is my first experience with this company and I can honestly say I was impressed on how each person handled their duties. From booking the appointment to working around my schedule. The service Tech, Michael arrived early and was honest and knowledgeable on explaining every step taken to assure my system would be working properly through the upcoming summer. Michael informed me he will be reaching out to me in a few days to secure the additional information I requested. Satisfied with the level of service and hope to continue a business relationship in the future.

Our AC stopped blowing cool air on a 100 degree day- called Levy & Son on a recommendation and was able to get a tech out that evening to confirm the capacitor was bad. Kevin did a great job, he was very friendly and knowledgeable, and though he didn't have the correct size capacitor on his truck to replace mine during the initial visit, he was able to rig a workaround up to get it cooling at least until the correct components were available for a proper fix. Excellent technician and I will definitely keep Levy & Son in mind for future HVAC needs

I recently had a whole home HVAC replaced by this team and they did an outstanding job. Specifically, Luis and Jesus on the install, assisted by Joe and Fabian estimating and putting it all together. The equipment is great, obviously an upgrade and it is quiet and keeps my home cool. Luis and Jesus were amazing. They were very professional and worked as hard as anyone I've ever seen. Everything they did was quality and detailed. They paid attention to routing, hanging, where the made cut outs, kept my home spotless, etc. I couldn't ask for more.

A pair of technicians came by and mentioned a $193 diagnostic fee. When I inquired about the $99 service fee, they abruptly left without providing any clarity, suggesting I contact the HVAC company that installed my unit. It seems their priority might be profiting from replacement units rather than assisting with repairs. Their demeanor implied they were the only ones capable of handling my unit in town. On the upside, they didn't charge me the $99 trip fee, so I'm giving them 2 stars instead of 1.

Jared has been my special AC technician since day 1 about 9+ years. He is so knowledgeable about the AC system and has passion for what he does. He cares about his customer and will go above and beyond to help his customer. Jared installed both units for our house and I have been requested him every year to maintain my units and performing the annual maintenance because we trusted him and his skills and recommendations. He is the best! Levy & Son is lucky to have a loyal employee like Jared.

Zac and Alec did an excellent job. I asked them to check two items on this semi-annual a/c check. They were professional and personable. They wore covers over their shoes to protect our carpets and took them off once outside and then put them back on when coming back inside. They arrived later than expected, but with this Texas heat it was not a problem for me and I respect that they need to do a good and complete job for others as well as my home. Highly recommend this company.

Can't say enough good things about Glenn and Jason who installed a new tankless hot water heater. The old unit had to be removed and disconnected from our unfinished attic. The new unit had to be installed in a closet. It was a difficult job, with all the unexpected challenges of an older home. They burned the midnight oil to finish the job as promised so that we could take hot showers before bed. Will be requesting them for our next plumbing issue.

Titus and Allan first came to our home for a maintenance check. We signed up for membership at this time. Brian and his trainee came next and found trouble with tubes leading to our Hot water heater. He recommended a new water heater and share information about the Advantage Program. We joined… Joseph V. came out today, explained again the Advantage Program and got us set up for the installation of the new Hot water Heater. Good service!!!

Micheal Flowers came out to perform yearly maintenance on my cooling and heating system. He did a very thorough job and left things running much better than before he arrived. Micheal reviewed his observations with me upon the conclusion of his visit. He also addressed a few minor issues for me while here. He was on time and made me aware of his expected arrival time as well. Micheal gets 5 stars from me!

Had Elias and Steven came to the office to do some repairs on our heating and air conditioning system. They were polite, professional and completed the job in a timely manner. They also went above and beyond by addressing my own concerns while double checking the duct work to see if it was something that they could fix to help the far end of the building receive better air flow. Highly recommend!

Update: The company reached out to us and made it right. They refunded a sufficient amount that will easily allow us to hire a carpet cleaner to have our carpet steam cleaned. Thanks!! Technicians came to our house to replace the wax seal on a toilet and got wax all over our carpet in our master bedroom. Left a giant mess that took us over an hour to clean. 10/10 would not recommend.

Had these guys come out and repair my water line. They went right in, very professional, Alex & Alonso. Great attitudes and explained in detail where I understood exactly what the problem was. Fixed in a short time and I say record speed considering how deep they had to dig to get the job done. I would definitely recommend them for the job. They will take care of you.

Jeremiah and Oscar from Levy just left from a complete A/C check up on my three units. They not only were very friendly, but extremely professional and knowledgeable. They let me know what to expect and gave me a summary of what they found. They also told me they appreciate me being a customer, which you don’t hear enough from companies. I enjoyed that comment.

Manuel and nick were very courteous, very professional, check my feelings and concern about working and doing different things in the house to get to the areas they had to get to which was very difficult with a flat roof. Very very very satisfied with their service and their mannerisms and I appreciate that very much and I will use them again for my plumbing.

Had a clogged main AC line and a broken emergency line that leaked through the ceiling and walls. Brent and Thomas were on time, courteous, efficient, and knowledgeable. They not only fixed the AC lines, but found another major leak under the kitchen sink as well as a bathtub and fixed those also. Even though it was late, they stayed and got the job done!

I have been a very long time customer of Levy and Son - 25+ years. These are the most trustworthy guys in the business in Dallas. Steve Basden = integrity at the highest level. Today, Luke and Kevin came out to check on something on one of our compressors and these two gentlemen reflect the integrity of the Levy & Son team. Thumbs up to Levy & Son!

I have been a Levy client since 1996. They are consistently professional, friendly, courteous and always do top quality work in both plumbing and HVAC. Today was no exception. They fixed a serious plumbing issue in the most cost-effective way. I will continue to trust Levy to take care of me and my property. I highly recommend Levy!

Dago and Joseph were awesome! Not only did they take care of my service needs for my furnace and AC units, but they also gave me advice on how to keep my attic access better insulated. Plus, they also arranged an appointment with Levy & Son to have my water heater serviced … which was over due. Thanks guys, for the A1 service!!

Manuel provided amazing service when fixing our fireplaces. He was thorough and diligent in getting to the root cause of a complicated issue. He was very professional and explained what he was seeing and the options to address the problems each step of the way. I would absolutely call Manuel at Levy and Sons again.

Tech Micheal flowers performed a fall inspection on my system.he was polite Friendly and efficient. He explained the home health and safety report and noted concerns and solutions. The inspection was very through. He is very competent in his field of expertise. He is an asset to the company.thank you for your hard

Alec was great. Very thorough and thoughtful. Answered all my questions and make me feel like a customer not a number. 10 stars for sure. Jake was also great! Very informative and a straight shooter which I really appreciated. Very knowledgeable relatable and understanding. He also gets 10 stars …

Jerimiah and Alan , These guys rock !!! They were very professional at what they do for levy and son . Thanks to levy and son for having such awesome service technicians !!! I would highly recommend them to anyone needing help with their heating and air conditioning systems ! I highly recommend them ! …

Alex came to my home today and fixed a kitchen clog through the outside kitchen drain access (probably the wrong term). He also checked for a residual leak under the sink and took the time to do all of this right and in an efficient manner. We really appreciate his knowledge, friendly attitude and service.

Jose and Cliff arrived to do our furnace inspections and were phenomenal. The details of the service were explained and we were provided with pictures of our units and their concerns. Overall, we are more than pleased with Levy & Sons and will recommend them to anyone needing heating and cooling services.

Brad Linney was my technical consult Ian’s he was FABULOUS! My A/C was a puzzle and he never gave up!! He stuck with it until He figured it all out! May I add it is 105 today!! He asked questions and John Morales came out who was equally as nice!! Very professional! However, Brad was the hero of the day!

Both Jose and Fabian with Levy &Son heating & air came to my home to replace an old thermostat. They were prompt, explained in detail all I needed to know about maintenance of my AC unit and were very respectful. I appreciated their professionalism and courtesy. I would recommend them easily to others.

First time having someone come take a look at our home’s HVAC system. Fabian and Alec were amazing! They were very knowledgeable and took the time to explain all they were doing. Phenomenal service! Will definitely continue to use Levy & Son for our HVAC maintenance and would recommend to anyone!

anthony and reuben were so awesome!! they unclogged my bathtub drain and installed a new faucet for me. they were so patient, knowledgeable, and helpful. they went above and beyond to help me. i would definitely recommend them and will definitely be calling them back for all my plumbing needs.

Manuel and Nick came out right on schedule and were able to not only figure out the fireplace issue but also explained things every step of the way so I now have some idea of how my system works. I would recommend them to anyone, hands down! Very professional, courteous, and knowledgeable

Jake and Dago were real pros. Punctual, friendly and informative. Gave us good advice on our HVAC unit without being overly pushy. Really appreciated their high attention to customer service and we will continue to use Levy & Son for AC maintenance as long as we’re in this house.

Cameron and Kris arrived on time and are hard-working, organized, and respectful in addition to being quality craftsmen. The replacement of our cast iron sewer was not an easy job, but they kept us informed at each step and worked to make sure we were satisfied. Excellent work!

Many thanks to Ruben and Patrick, who saved Thanksgiving by quickly coming to the rescue when our kitchen faucet unexpectedly quit working and we needed a replacement installed ASAP. They were extremely professional, proficient, and courteous - thank y’all so much!

I’ve had exceptional service from Levy & Son. Last summer my a/c went out as I was at home recovering from surgery. They came out and replaced it in a couple of days. This year I had a fuse blow and they were out the same day and replaced it at no charge.

Prompt, courteous, and stellar service! Brent Fischer and Thomas were absolutely awesome at fully solving our problem, explaining every step, making recommendations, and answering every question so patiently. The did an excellent job. Highly recommend!

The repairman Alec was awesome he made sure we knew and understood everything. He showed outstanding patience with us. He showed pictures an gave excellent referrals and suggestions. This guy will have us offering this company our long term business!

Chris and Ismael did a great job with my HVAC inspection and identified critical needs for replacement and repair. They got the most important job done on the spot with plans to finish the rest as soon as parts come in. Would definitely recommend.

Titus and Oscar were fantastic. Came in and got right to work. Performed a very thorough inspection and even changed out the A/C filter I had purchased. Would definitely recommend Levy & Son to do your preventative checks on your HVAC system.

Just finished having my HVAC inspected and repaired by Luke Barbosa! He was very knowledgeable and polite. He also took the time to inform me of some issues related to improper venting by my roofing company. Very thankful for his work today!

Chris did an amazing job today. He is very knowledgeable and he checked every little piece of our HVAC system. Kyle Thompson was also with him today, and he explained me the advantages of the membership program. I recommend both of them!

Micheal Flowers did an awesome job!!!! Came out and checked my heating made sure everything was up to par. Kept me informed throughout the whole process. Just wanted to let you know that he did a great job and that he us appreciated!!!

A/C went out in August during extreme heat. Brad was a very helpful technician in diagnosing the issue and got to our house in under 2 hours. Elias was very honest and professional in determining which new unit was right for our home.

Just had Brent and Thomas come out and they took care of a bad kitchen sink clog. They were so professional and friendly and were a pleasure to work with. And on Veterans Day and Saturday morning. Great work and highly recommend!!!!

Ivan and mo thankyou for being here you did a great job. My questions and concerns were answered with interest. You are both very pleasant to talk to. You left everything neat and clean. I hope to see the both of you next time.

Ivan was timely and did a thorough job of our annual maintenance on our HVAC system. He told us what he did after the work was completed and even offered recommendations for our next appointment. Thank you Levy & Sons!

Employee was very knowledgeable and efficient on problem. Got me up and running in less than 30minutes. When I use this company in the future will request Michael Flowers as my service personal. Great job...

Chris and Kelvin showed up as scheduled, took their time and completed a full inspection, did not try to sell us anything as many other companies do, and left our house with the system in good working order.

Brent, Tom and Gary, were all awesome very helpful and knowledgeable and dedicated to do the right thing to make the job right. Their experience about various household jobs makes their task easy and right.

Fast service and they showed up right on time (McKinney). Freddie and Titus knocked out a quick repair and were able to provide quotes for replacement units while here. Professional and efficient.

Have had the maintenance plan for a while and always have great service. Titus and Joe came today, and Brian came a couple of months ago for plumbing. They’re always informative and low pressure.

Levy & Son is an excellent company. Twice Jose has come to my home. Issues were resolved. Jose is professional with a positive manner. The only improvement is the scheduling of an appointment.

Oscar and Joseph did a great job on the inspection of my unit. They were thorough and explained the current condition. In addition they explained the recommended changes. Great technicians!

Micheal and Kevin arrived on time and promptly performed the checks and maintenance of our HVAC furnace and air conditioner. They were very professional, thorough, and courteous. Great job!

Brent and Thomas did an excellent job with plumbing repairs at our home. We were under a time crunch and they divided up the projects to get everything repaired fast as possible. Well done.

Fred and Fabian were fast to respond and Fred had our system up and running within 20 minutes. I would recommend Levy & Sons for any AC work that you need done! Thanks Fred and Fabian!

Bryan & Jason were fantastic. Very helpful in providing us preventative maintenance info and how to properly care for our water heater. We will definitely call them again. Thank you!

My technician Joe M. On-time arrival, quick work, no problems until the end, when a heating system error message popped up on the thermostat. He came back in and fixed it quickly.

Brent Fischer and Thomas Johnson were professional and very proficient. Very polite, young men with a solid work ethic. Very pleased with the outcome and would strongly recommend!

Luke B. and Kevin were amazing! Very professional and informative about my AC unit. These guys are clearly professional! A little pricey but worth every penny! Highly recommend

Alejandro with Levy & Son air conditioning/heating is amazing. Very professional and respectful, knowledgeable and caring. I’m very pleased and glad to have chosen Levy & Som.

Kevin was on time and very professional. He explained everything thoroughly and walked me thru everything he did. I have always had great service from Levy and Son!

Freddie, my technician, did an excellent job resolving my AC problem. The response time was excellent. Freddie was very professional, courteous and knowledgeable.

Fred was here earlier than expected and was able to provide great service. He gave me a ton of knowledge and great options for getting our unit in better shape.

Michael and Kelven were amazing! They were friendly, efficient, and explained the issue thoroughly. Would definitely recommend them to anyone needing service.

Brent and Manuel came out and found a break in line but got me fixed and toilets unclogged and working for Thanksgiving! Best customer service ever!

Mr. Fred is excellent at his job! Nothing but kindness and smiles when he was in my home. He loved to educate and teach; I appreciate him very much!

Fred and Steve were amazing!! They were very honest and explained every possible option for my situation. Great, I definitely recommend Levy & Son!

Michael and Oscar were great! They were very helpful, thorough and informative. Also super polite and courteous. We are very pleased their service!

Bryan and Kevin were amazing! They came in any quickly assessed and fixed our plumbing problems! Highly recommend them both! Thank you!

Brad, Freddie, and Elias were here today for my semi annual maintenance, great group of guys and very thorough! Highly recommend!

Alejandro and Alec were so professional and did an outstanding job. So thankful they came on time and did an excellent job!!

Chris and Calvin did a great job assessing what was wrong with my heating! I always appreciate Levy & Sons customer service.

Fred was an excellent technician. Worked well. Let me know what was going on and Calvin advisor was a great advisor.

Dago, Kevin, and Fred are the nicest and most amazing workers. I would recommend them to anyone.

Oscar and Joseph were awesome, they were knowledge and informative. No unfair sale tactics.

Fred & Titus were on time and had excellent communication & service!

Fred did a great job fixing our heater! Great work!