This 1 star review is because the attitude of the camera technician. He was extremely unprofessional and rude. It seems like he's had a very bad day before he arrived at our place, which is understandable. But he dumped all the bad attitude on us, which was really unprofessional. He didn't want to listen to our explanation on the situation. It seems like he didn't care at all. We had another technician from RC Pros came over couple days ago to unplug the drainage. The camera technician stated he didn't care what the other technician said. He interrupted us. It seemed like he was in a hurry and didn't want to waste a single second on us. There was no greetings to either me or my husband. They drove a truck with other company's logo. We had to deal with the home warranty company at the same time, and he didn't care about it at all. That was when we wanted to tell him about what the other technician said, but he even didn't give us a chance to talk. To me, it feels like he has no respect to his coworker, his employer and his customer. We did end up knowing that we have broken pipe due to the root, but we definitely wouldn't use RC Pros to fix our pipe. The whole experience was really unprofessional. Update - I never told him to lie to our home warranty company. We knew that our home warranty company doesn't cover root issue. I also expressed my concern to him at the very beginning that we were afraid it would be root. On the other hand, he was really rude to the home warranty company on the call, he told us that our home warranty company was bad. We were trying to explain to him what the first technician told us and we wanted to hear his opinion. He cut the conversation when we were talking and accused us lying. He didn't show us where the root at while he was doing the camera inspection, it seems like he didn't have the interest to explain anything to us. I've been asking for the recording of our inspection for few times, the company promised that they will send me the recording. It's been two months, they stopped replying my email after I told them I was not going to remove the negative review. I now even wonder if there was really a root or it was a scam. otherwise why we are not getting our recording when they promised us multiple times that we would get it. We will hire other company to do the camera again and I'll keep this review updated.

Need someone to MANSPLAIN how water and pipes work and want bad customer service? Call these RC Pros... If they actually make your appointments! What an experience! We had a leak in the front yard and called RC Pros, they were responsive at the initial call and came the same day to look at the leak.... we receive a quote for over $5k where they stated we needed another system to depressurize the water before it came into our house..... even though we already had one. The mansplaining went on for a good 40 minutes about how water impacts everything. Being first homeowners, we were the perfect couple for them to scare into signing a contract the same day stating there could be additional issues if it's not fixed ASAP. Unfortunately they skimmed over it really fast and then asked my husband to sign. After sleeping on it, I called another certified plumber where they came to look the same day and stated this was a $200 fix! I called RC Pros and asked to cancel (the next day), and they stated that if we wanted to cancel, they would charge us $1k for not doing any work. I then asked them to at least give us a credit so they allowed us to have a credit on our account (for a few months). Since we didn't want to lose our credit, we had them come and update our water heater.... talk about overpriced. For them to update some parts and put it up to code, it was almost $3k!! After we agreed, it took us almost 2 WEEKS to get our invoice to start the job. My husband and I called them multiple times to just get our invoice to start the job where they had incorrect prices on the invoice. After almost 2 weeks without water, we finally got something scheduled. A follow-up appointment was needed, but still... no call. So, we continued to call to schedule an appointment where the lady was extremely rude. After we finally got everything done (almost a month later), they must have not wanted to get paid the remaining balance.... Again, we had to call them to ask when we were going to receive the final invoice. So, this place is overpriced and has the worst customer service. My advice, CALL ANYONE ELSE!

Used them in that I paid the $129 service call but was told it would be $1850 to repair an outside faucet that I had broke the PVC right below the faucet. The parts consisted of a faucet and a coupling. Maybe $20 bucks at most. Junior was my plumber and was extremely nice but had to call his supervisor for a quote. After hearing $1850 I asked to talk to the supervisor and was told by the supervisor that was correct. I said I was in disbelief, this is probably an hour job and $20 in parts so $900 an hour? He said he was in disbelief a new truck cost $70k He finally explained that if they had to get out a shovel it cost $1200 just to dig a foot hole plus the $650 for the rest. I was in disbelief that it would be $650 much less $1850. I dug a 1foot by 1 foot hole to expose PVC to be cut in very soft ground in 10 minutes after they left. I know things are high but really. I have never gave a bad review in my life but I was in total shock. Does anyone know if $1200 is standardized for digging a 1 foot hole? Worse experience ever. Still in shock. After leaving my honest review I was texted and called COWARDLY and was told there are too many Californians coming to Texas and that I couldn't be a Texan because a real Texan wouldn't complain about prices. I replied I am 62 and been in Texas 62 years and am not a complainer but 1850 for a job I completed today in 30 minutes ain't quite fair. Never dealt with a less professional business. Want to reiterate the servicman (Junior) that showed up was very professional and understanding. Think they may have the wrong guy in management. I was in a bind and they knew it . Very sad way to do business. Lesson learned I should have researched the other reviews prior to calling.

I have mixed feelings about this company and after reading about the complaints and their F rating on Better Business Bureau I’d caution anyone planning to use them. The first technician, Austin, came out and unclogged a drain. He was friendly and thorough. He let us save alittle money by allowing us to take the toilet off ourselves instead of paying him to do that part. We ended up paying $1500 for a hydroblast that was recommended to be done that day. In retrospect it’s hard to say if we actually needed it or not, but even if we did, $1500 was very high after consulting with other plumbers. The biggest issue we had with the company was that after Austin left another plumber came and scoped our toilet line with a camera. He attempted to sell us on a $17,000 repair and didn’t seem to appreciate when we asked questions to better understand what was going on. When he left he said he would send us the video that day. He said we had to agree to do the work within 5 days otherwise the quote would be void and we’d have to pay to get another video done. He was pushy and clearly sales motivated. In the end we had to hunt down the video with multiple requests and after reviewing it with other plumbers the “emergent” issue we were sold by RC Pros was not as dire as they suggested. If you use this company I’d strongly consider getting other estimates also. The work they did was fine but the cost and upselling weren’t worth using them.

Called the company because the advertising indicated they might be a little different than the big name plumbers. I'm glad I called. Dan arrived within the service window I was given. Got a call that he was on his way too. Was professional in presentation and conversation. After showing him the problem area and explaining the sewer gas smell he was able to describe what was likely going on, and what course of action. I was able to view the monitor that the camera in the sewer look like. As well as get a explanation of what it was I was seeing concerning the pipe degradation under the house. This gave him enough information to be able to give me a quote on what needed to be done. And the quote was provided verbally and via email before the technician left. I didn't feel like I was getting any upselling or high pressured sales tactics. I think I got a fair accurate assessment and bid for the work that needed to be done. I am very pleased with RC pros and came away from the service call having confidence that the job would be done accurately and thoroughly at a good price. 5+ stars!!

DO NOT, I repeat, DO NOT give this company your credit card info. They sent a salesman to my home who received my card info, by telling me that if I did the service for the estimate he wrote up, that I would not be charged the service call. THEY CHARGED MY ACCOUNT $1,100 FOR THE ESTIMATE THE VERY SAME DAY WITHOUT DOING THE WORK. They never did the work, and I'm only asking for my money back, but they have been giving me the run-around about a financial department who does all their financials that is never in town. READ THIS!!! I have called and spoke with Diane, Michelle, and Josh on multiple occasions, and it's always the same thing; they will contact the financial department. I emailed this posthumous financial department; NO REPLY. It's been 3 months now and they are still out of town. SMH

Beware of this company. I had an irrigation leak happen while I was out of the town and $4k later and I’m still waiting for the issue to be resolved 5 days after the fact. Mistakenly they both cut my internet line and “forgot” to put my water back on for 2 days. As a parent with a 1 year old, it was very difficult to stomach these mistakes. When I called to ask about what happened they told me that they are a premium company and “talked” to their staff about the issue. We were not ready for this situation and they clearly took advantage of our desparation and made their money in the process. Doug was not understanding and not helpful for us dealing with this situation. I will also be reporting to BBB as this type of practice shouldn’t be allowed in this day and age.

Everyone that actually came out to our house to work on our slab leak was absolutely amazing and incredibly professional. The ONLY reason I am not giving 5 stars is because of the dispatch team. They over schedule the teams and tell the customers that their team will be out one day but then wait until the last minute to tell you that’s not going to happen and they will have to push you back to a different day after you have already moved around your work schedule to accommodate. Nothing actually happened on any of the days dispatch originally advised us and we were constantly being told last minute that someone was on the way so it made it incredibly hard to plan accordingly with work.

We called them to come out for house being backed up. We hoped to use the $69 dollar coupon and $89 service call. Of course it was a lure just to say we need the hydroblast for $1,200. Very disappointing. My dad is over 80 and felt taken advantage of. Called another place that cleared lines for $350. Also, I can’t remember his name but he made my dad extremely uncomfortable. My dad asked for his business card and he stood over him and said I’m not leaving this house To get the business card to you pay me first until you pay me first. Definitely would not recommend this company.

I want to both commend AND recommend Austin Murray as a true professional with good values and a determined focus on the task-at-hand. He was able to immediately diagnose my drain problem and kept me informed every step of the way. He ultimately found and discussed with me a seriously impending underlying issue, and accomplished an effective solution set during his visit. I'm very impressed with Austin's knowledge and technical ability, his positive attitude, and I am definitely happy to recommend him, and RC Pros Plumbing to anyone in the DFW area with plumbing issues!

This is by far one of the most professional companies I have ever worked with in the great state of Texas. They gave incredible service when it came to fixing up my place. I have had zero plumbing issues ever since they fixed my leaks and installed some stuff . Mario was very kind knowledgeable and worked efficiently. I highly recommend this company to anyone that wants stuff done right the first time .

Just had RC Pros come by our house. We had a major clog and Douglas was a huge help. He was very professional and helpful. He informed us about our situation and offered great options, even ones that didn’t necessarily benefit him. We were able to make an informed choice, and Douglas did great and speedy work to get us back in good shape. Really appreciate Douglas and the RC Pros team!

Paid for drain clean out and the drain cleaner used only made matters worst. This small cleaner did not have enough power to clear the drain. I was out of more money to get the job done. The company would not compromise on a partial refund on the service they fail to provide. Be cautious when scheduling with them. I was very dissatisfied with their service and upcharges presented.

I used RC Pros to fix my broken sink and its severely clogged drain. They were there quick, and were super communicative. They told me exactly what was going on, and offered their hydro jetting service that instantly fixed our problems. While they were working I brought up about wanting a new faucet and they were able to add it to the order and finish it the same day.

Called several plumbing company's to get a quote and had doubts when choosing who to go with to service our problem. Thomas was so helpful and made the decision so easy not to mention him and his crew were friendly professional and punctual. Total five star service. I will definitely be recommending RC pros to all my family and friends. Thanks guys.

Josh B fixed the main house drain. He was excellent at fixing the problem. My only gripe with the company is the extravagant cost of over $1,700 to clear a pipe. By far the highest I ever paid for a quick plumbing job. Management/ownership does seem greedy w the costs. A whole new water heater to include installation costs me less than this job.

Dakota was our tech, he arrived early, he fixed our leaks in such a timely manner and explained the whole process to us upon completion. Dakota is very professional and personable, my husband and I would definitely want him to fix any future issues and would recommend him to anyone. Thank you! Keep up the good work!

The estimate we received to repair ONE outdoor faucet was $1,250! I said no way and called my regular plumber that took an additional day, but he also only charged $235. Over a THOUSAND dollar difference. We were just lucky that our repair wasn’t urgent, otherwise we would have been out so much more money with RC.

Austin was the plumber who came out from RC Pros, for my hot water heater service. I appreciate that he took the time to explain the problem to me, and what caused the problem. He was very knowledgeable on the subject. He also checked the water quality of my cold water at no additional charge. Great job!

We thought it would be a straightforward drain clog/cleaning. It was more serious. The drain pipe was sagging. It was a big job and happily everything is back to normal. Junior started the job and verified it was correct. He was extremely courteous and professional. I would call for him again. Thank you!

Worst receptionist ever...The guy could told me it was 5 different pricre and when i ask him to tell me what this mystery charge was I didn't understand..He literally started to mumble into the phone incoherently on purpose and then said sorry lines breaking up amd then hung up ..No call back either.

In .my opinion this company is deceptive in their advertising. It extremely important to carefully read whatever it is that they ask you to sign, especially if they ask for your credit card. In fact I strongly recommend that you do not ever use this company. Check out some of their reviews on YELP.

Dan did an awesome job! He arrived quickly in an emergency situation and explained in detail what he was going to do to get the plumbing running like new again. He was very knowledgeable and had my house back to normal in no time! I would definitely recommend Dan and RC Pros for everyone.

I had a great experience using this company. Spoke with Dakota Hernandez and that guy is so easy-going, knowledgeable, reliable & professional as can be. Someone you would want to be working on or around your property for sure. If anyone needs work to be done proficiently, call that guy.

Paid $89 for a quote of $850 to replace a faucet. When I told him it was too much he lowered the quote to $750. When I told it was too high I was then asked what would you pay. I don’t have time for over priced pricing games. I paid another plumber $170 to do the 30 minute job.

We had to get all new plumbing lines from the disastrous they were put in before we bought our new home. Adrian and Angel did a fantastic job! They were swift in and out and knew exactly what to do. I’ve had plumbers come over before but this was easy and affordable!

Took 2.5 weeks to complete testing instead of the 1 day promised. Poor quality testing of drain line leaks, plumber on site was not competent to test drain lines. Asked to speak to manager 3 times without a call back. Changed pricing midway through appointment.

Audi was awesome! He was communicating with me the entire time from the time he got to the jobsite until he left. He is a super valuable asset to the company and would love to use him again if needed! Thank you for your quick, professional and prompt service!

Douglass did a tremendous job unclogging my bathtub drain. He has excellent expertise and knowledge about his craft. He also gave great recommendations for later maintenancing, and helped with cost analysis. 5 out of 5 stars would recommend to anyone!

Hi, I needed some bathroom and pipe repairs for my parents and RC really got the job done in a timely manner. Mr.Farias who completed the job was very helpful and professional. Would highly recommend and will be hiring them again in the future.

Very glad to have found RC Pros. Others in area advertised inline pipe repair only to be told no later. These guys are the real deal and started work the next day. Office staff are friendly and best of all will call you to update and

Josh was very professional, made sure what he was reporting to me was accurate, gave me options on repair and answered all my questions to the best of his knowledge. I highly recommend him and RC Pros for leak detection and repair.

Austin was very professional and precise in explaining what my options were. Like that he didn’t push extra service, as I hav to consult m spouse and other family members. Thank you for the prompt and quick professional service.

Colin Bailey , our hero, showed up as promised and was handsome cheerful and very competent and QUICK! We have water! We have to encourage these young people to become the best plumbers, electricians etc. America NEEDS them!

Josh and Audi were great! They came in the pouring rain and helped unclog the drain gave us a video showing what we would need to do. They were friendly and knowledgeable, very professional, would highly recommend.

Mario’s service has been exceptional. He’s gone the extra mile to take care of us and the needs of our home. He’s been thoughtful to explain details to us and followed up to make sure the work is done properly.

Austin was very friendly and did a great job fixing our issues and checking other plumbing for problems. Gave me great advice on fixing one thing myself. Very knowledgeable and we are happy with the company.

I highly recommend RC Pros Plumbing! Temperatures dropped to freezing and we had a water heater emergency. The company responded within 3 hrs of my call. Collin was very nice, professional and informative.

Audi came out late in the night and assessed the issue with incredible knowledge and understanding of our situation. He was kind and efficient and I couldn’t be more pleased with this company and this man.

Our service man Thomas was very nice and professional. He made sure we were satisfied with his work. We have had bad experiences with other plumbing companies and Thomas was very thorough and helpful.

Mario was fantastic! He was so responsive and attentive to us. We have had major plumbing issues since we moved in, and he was so helpful in getting our pipes fixed and replaced in a timely manner.

I wasted $89 for the tech (Lindsay) to come out and tell me they charge $400+ just to do a scope of a residential sewage mainline and about $1200+ to unclog the line. Zero effort. Buyer beware!

I can across this company doing a Google search for plumbing equipment. I checked them out for the issue I'm currently dealing with, and Austin was very informative, professional and thorough.

Junior is dedicated to his service. He showed up later than expected but still on the same night- he didn’t cancel or reschedule. His professional attitude and customer service is top notch.

My kid got something stuck in the disposal again. What I thought would be costly and take a while to repair was an easy fix. Mario was awesome and quick. I recommend the RC Pros to everyone.

Great service. Have used them four times and they are always prompt and professional. Junior and Eduardo were fantastic. I also purchased the membership because I plan on staying a customer.

Austin went above and beyond to help resolve our issues. He communicated all of the problems and the solutions we had available. I would highly recommend this company and requesting Austin.

Audi was great! Couldn’t be happier, he was prompt, professional, and very knowledgeable. If you need plumbing help and a great plumber, call RC pros and ask for Audi! They are the best!

Josh was very kind and understanding of our situation! It was an emergency situation and was available in the time frame we were given. Will be reaching out if anything comes up again!

JOSHUA was awesome , on time , early actually. He was very professional and helpful. Fixed the problem and saved me a lot of money. Will definatly ask for him again if the need be!

The plumbing at work was backed up over the weekend but Austin came out on Monday and was able to get everything running again very quickly after he arrived. We are grateful!

Audi gave us great service our water heater was old and needed replacing he was very profesional and just great. Thanks rc pros for having great guys like him on your team.

Douglass was amazing!!!! Came to fixed what need to be done. In and out in no time.. thanks Douglas’s I’ll always request you. And make sure family and friends do as well

Joshua and Alejandro , Thank you for The plumbing Services , they are very fast and effective . I recommended it to those who have problem the plumbing at home .

Austin, was great and Professional and very responsive. Even though it was rather late, he still was able to come to our house and fix our kitchen drain issues.

Audi was the plumber who came to help with our toilet installation he was very nice and a great plumber thank you RC Pros for sending out a great guy like Audi.

Douglas came out was able to identify the problem and had it back up and running again in no time! I would definitely use this company again! Thanks RC pros!

Josh came and completed an estimate. He checked for leaks and did a full walk thru on prices , availability. Prices is competitive and quick response time!

Researched this company to replace our pipes! Very professional job site and detail of process. Only would ask for more communication during job process.

Great service, explained the process and was thorough in the work. Austin was friendly and informative. Prices were a little high but the work was solid

Austin is the most professional plumber that I’ve ever worked with. He’s very empathetic and I believe truly wants to do a great job. Outstanding Man!

Had a major blockage in the sewer line late at night. RC Pro sent Douglas out and he worked hard to get us working again, past midnight. Thank you.

Audi is great! Very friendly and knowledgeable couldn’t have asked for a better plumbing tech. RC pros plumbing Keep hiring great people like this

Austin did an amazing job! He was very helpful and knowledgeable about what the type of work that needed to be done. He was a lifesaver!

Austin was very informative on what needed to be done in order to help our slow bath tub drain. He was also very patient with our son!

Mario was exceptional in everything he did for us! His customer service was over the top, and I cannot thank him enough for his help.

Lindsay did a great job, and RC Pros were very quick to respond! Walked us through all the options and started on repairs right away.

Douglass was very professional, used shoe protection in the house and diagnosed our plumbing issue. Will use this company again.

Douglas did an excellent job on working our plumbing issue. Very knowledgeable and educational experience. Highly recommended.

Austin did a wonderful job hydrojetting our bathroom sink and explaining what needed to be done. Also bought a membership

Audi replaced our water heater, was able to assess the problem quick and we thank him and RC pros for the awesome service

Austin was great. Helped get everything working and explained the issues in good detail. I highly recommend these guys.

10/10 service from Audi! He was very knowledgeable and helped us with our issue at home. Thank you RC Pros and Audi!

The guy name Junior is awesome. He explained everything how things work and what we are expecting. Great Service.

Thank you to RC Pros and Audi Mendez he was great! Very professional plumber and company, definitely recommend.

Called RC Pros for a drain repair and a young man named Audi came to fix it. He was a very nice guy thank you!

Austin did a wonderful job diagnosing the issue. Would highly recommend him. Very courtesy and knowledgable.

Josh b did fantastic today with our emergency plumbing issue and helped connect us to a restoration company

Service by Lindsay was on time and done in a timely manner. She explained the process and was professional.

Audi was awesome. Thank you for hiring real professionals rc pros. Audi was great and very helpful.

Austin was excellent on explaining the repairs that need to happen on the home I am renting out.

Audi was great. No complaints from me. got the job done fast and better yet did the job right!

My toilet was backing up and Douglass came out and had it fixed in no time! Highly recommend!

Rc pros was great, definitely recommend. Douglass was top notch. Great dude very professional

Audi was awesome. He got or drains working again definitely would recommend rc pros to anyone

Douglass was quick, efficient, and informative. Would highly recommend once again. Thanks!

Douglass went above and beyond. Very professional and courteous. Thanks again Doug

Douglas was awesome and cleaned our drain quickly. Will use again in the future!

Austin came out, was very knowledgeable and had great customer service.

Alberto was very efficient with the upmost respect, did a great job!

Austin and rc pros did an excellent job repairing my water line

Very prompt and courteous service. Would recommend to anybody

Very good. Thank you for the quick service. Quick in and out.

Austin did a great job! He was very knowledgeable and quick.

So knowledgeable, friendly, and helpful! Very grateful!

Austin do a great job and go beyond that's expectations

Austin did a wonderful job install a new angle stop!!!

Very professional and thoughtful. Star performer!

Austin did a wonderful job at the drain cleaning

Douglass was great , I highly recommend !