If I could give 0 stars I would. Worse customer service at the Ottawa Pinecrest/Iris location and curb side pick up order lost!!! Got an email on Wednesday august 16 that my online order was ready to be picked up. Presented myself at the pinecrest location august 18 at 520 pm to pick up my order. Chantal was at the register and took my order number, I literally had to give it to her at least 20x in a 20 min time frame because she kept getting the number wrong (even if she was writing it down!!) and I had to correct her but still would get it wrong. Because of her mistake, staff were looking for an invalid order number at the back of the store and couldn’t find it!! Raphael jumped in finally and got the order number right and found that my order was indeed in the system and at the back of the store, he and some other staff went looking for it, only for Raphael to come back to me 30 min later (I had been sitting in the store for 50 minutes at this point!!) to tell me that my order was not in the back of the store, they couldn’t find it and there was nothing I could do and that he would just refund me!! Are you kidding me?!!! I tell him that I drove 30 min each way for an order that was ready to pick up and that my son is moving out to college tomorrow and I needed my order STAT, nor, him nor Chantal or anyone else in the store offered to look around the store for the exact same things I had ordered (it was all in stock when I ordered 2 days ago) so that I could have my order proper for my son to move out to college tomorrow. To make matter worse, Raphael proceeded to tell that he was done with this job, threw my receipt on the table and packed up his stuff and let his shift while I was talking to him to have a solution about my order. Conclusion, i drove 30 min each way to the store to pick up my order, waited 50 min to then be told that my order was lost: I left the store, upset, without my order (bed sheets/ comforter/pillow) at 610pm while my son is set to leave the house at 8am tomorrow for college. Thank you linen chest pinecrest/Iris Ottawa! Linen chest, train your staff on how to talk to customers and learn how to write down basic order number (seriously Chantal?!) Edited to Add 5 days after my original review: The store manager called me to talk about my order on august 23 at 430 pm, and tells me that my order has been found and ready to be picked up (a little too late as my son has moved out already!), I discussed the situation with her over the phone, she completely sided with her employees and even told me over the phone that it was my fault that i wasn’t given an alternative because her employees didn’t know how to react anymore because of my behaviour at the store! Remember, I’ve been waiting for 45-50 min at this point on my order without having said a single word other than repeating my order number more time than I can remember. I asked her to please look at her camera footage (a good manager would have watched the footage prior to contacting the customer) to see the whole situation happening She then tells me that 2 other customers agreed with her employees, footage prior to contacting the customer. She then had the courage to tell me “I don’t know who do you think you are” (this is an insult) But do I not have the right to be upset and ask for answers about my order after I’m told by Raphael “there’s nothing I can do other than just refund you” Waited for over 45 min for an order that was in store and told ready to picked up and didn’t even have time to turn back around to make sure my son had sheets/comforter to go to college. And now to be told by the manager that her staff couldn’t think about an alternative solution to correct their (linen chest) mistake because I supposedly was rude to Raphael and he was upset and decided to leave. Laughable. this manager (she didn’t want to divulge her name) would strongly benefit of customer service training because she clearly lacks it. I am not even surprised that this is how her staff is because they are taking example off their manager.

Terrible management and customer service. I bought 3 items online. One of them, the size on the website says 20 inch, but it is actually less than 20 cm. I went to return it in store when I saw the size difference than that was listed on the website. The cashier asked me the reason of return, I told her that the size discrepancy and told her that I contacted the customer service by email about the misleading product information on the website but didn’t hear back from customer service and I live chatted with the customer service, they asked me to return it in store. So the cashier then called the store manager to come to confirm. The store manager said the returning item is of the different size from that on the Linen Chest website, she has never seen this product, not sure if it is from Linen chest. She said she can only give me a store credit but no refund. Lol I mean, the product was shipped to me by LinenChest I have the invoice noting the name of the item and all the information. It looks exactly the same as that on your website, you listed the misleading sizing information on your website and that becomes the issue of my return because the size of the returning item is different than that on the website? How ironic. If it is not a product of Linen Chest, why do you give me the store credit? If it is from Linen Chest, it is Linen Chest’s fault of advertising incorrect product information. Without apologizing for the inconvenience for the clients, you question client that this maybe not your product so no return is allowed. I am fine to have the store credit, but this should not be your logic of treating your customer. If you admit your website misleading information, and recognize this is your website marketing error, and refund it as promised by your online customer service, clients will be happy and will come back and shop other times. Obviously, the store manager thinks that refusing the return and making it store credit can retain the profit. Not true. This is the last time of shopping here and will share this terrible blaming-customer story to friends.

Wouldn’t take back defective product: I purchased the Delonghi ECAM45760B espresso machine from Linen Chest on 2020-08-05. I finally received the product 2020-08-12. From day one, I had issues with the pre-ground coffee function of this machine not working properly and then after using it for a couple weeks, even espresso made from the built-in coffee grinder was giving me issues. Linen Chest customer service has been very disappointing; I was told to deal with Delonghi directly for warranty service even though this was within 30 days of the initial purchase (I contacted Linen Chest 2020-09-03). Linen Chest would not take back the defective espresso machine and exchange it for a new, working machine. I have never had issues taking defective products back to other retailers before so this action from Linen Chest surprised me. I started the warranty process with Delonghi which has been extremely slow… Delonghi informed me that I needed to ship the machine to a 3rd party repair facility. Fortunately Delonghi has covered the shipping costs but I have been without the $1,700 coffee machine since 2020-09-20 (it is 2020-10-22 as of this review’s posting). Still not sure when I can expect the espresso machine back. All in all, a very disappointing experience with Linen Chest. It will certainly be my last. I would strongly suggest potential customers consider purchasing from a different retailer that offers a better return policy. Edit: 2020-10-22: FedEx dropped off my espresso machine today! It was covered in coffee grinds and water, cup tray is bent and it's all scuffed up... I guess this is now more of a Delonghi complaint then Linen Chest... sigh... Guess this isn't over yet :(

I bought 3 curtains should be same hight but after I hanged them they are different hight and they charge me for the higher price for them I fold them take them to the store to explain the issue and to return 1 of them which is different and adjust the price for the other two Unfortunately it was not busy and one guy offer to help as he knew the story aday before but they were busy and I returned some stuff not open so he advised me to come next day as it will take time which I did Suddenly it started being busy and the manager came blaming him to help me and ask me to go to return line which already backed up I told here that I was here earlier and already here before anyone trying to explain the issue and it was the store mistake giving me different size and wrong item but she didn’t understand that and blaming me why I opened them if I want to return them and keep explaining that I don’t want to return only want to let here see the difference hight but no way then she asked one lady to help me which she is completely confused and keep saying that the only thing she could help bringing what I want but they don’t have any , then the manager bring another lady spoke my language to explain to me that I should not open the item if I want to return and maybe I don’t understand what she mean and ask me to stay in line for the return even though she is the one took me from the counter And told me she will not do any orders for me as I return items aday before, i told here I bought a lot and returned some closed in there original packaging even most not open Ended I returned everything not happy with first experience buying from them

I wish there was a minus star for our experience. I visited the LC , Pinecrest, Ottawa with my 2 year old. First, I needed an assistant so I asked a question to one of the staff who was trying to help, so she went and asked one of her colleagues, the response she got was "these are your customers, not mine." and left my request unanswered. Then in the store someone broke something far from us, but the manager came to us while going there, and WARNed us that my son shouldn't touch glassware. He was touching it carefully when it was in my hand and he was not just there unsupervised. I told the manager that it is not appropriate to talk to the customers like that and what she did was rude. I asked her name and asked to help me to escalate this to the upper manager, she said she won't give me her name, and she is the only manager, and I can contact people on my own. The name Janice was written on her label, but she was refusing to tell me her name. After a while she said "you know, life is too short" implying to end the conversation. Clearly she lacks the skills to handle the stressful situation as a manger and doesn't know the 101 skills of a manger, the validation to de-escalate the issue as her ego clouded her rational mind probably. No surprise that the culture in her store was so toxic among the colleagues which I saw earlier, it was just a reflection of Janice's approach to the conflict. ** After my review and email, I should admit that the district manger contacted me quickly to resolve the issue and that was reassuring and helpful.

Most horrendous experience ever! My first order online was for a wine fridge in December, the wine fridge shipped out with Can Par (another bottom feeder company) it was lost for about 2 weeks and then showed up at linen chest warehouse again. Shipped again and took another 2 weeks to get to a post office about 30 minutes from me... tracking said attempted delivery to our home but that was not true . After many hours on phone trying to resolve with no success I finally went and picked up myself ( supposed to be free delivery but I ended up paying $10 for delivery and pickup myself ) 1 month to get product! Linen chest gave me a gift certificate for the troubles for $75 ( I spent over $350 on fridge) they also promised this was a one of. So I used the gift certificate to make another purchase for $150 on January 17th and still haven’t received my order, I also purchased a few days later a $100 gift certificate for my daughter and she has not received online certificate either! I have called customer service for over a week now I even tried the customer service managers number that I acquired on first delivery issues and no answer. I have left messages at both numbers for a return call and nothing! I am so off now that I will never buy another item at Linen CHEAT again! I need someone to contact me so at very least I get the items I have already paid for or a complete refund for all!!! Holding my breath now for some sort of contact.

The merchandise is beautiful. However, the treatment I got from one of the staff members was unacceptable. In fact, this is the first time in my life writing a negative review. I wanted to get an extra-wide white sheer curtain, which I knew the store sold as I checked on the site before going there. There was limited staff to help. I understand that this happens and was waiting for half an hour as one custmer was being provided services. When it was finally my turn, I was first told that they don't carry this product. I showed on the display that they do (there was an off-white extra-wide curtain). Then, I was told to go home and find the number for the product. I indicated that they can check it in the system. I was told it would take them too long to do so. I mentioned that they just spent half an hour helping someone else, I was not sure why I was not being helped. If I had been told right away that I would not get services, I would not have waited for half an hour. The final response was that they can't help me, becasuse I did not know what I wanted, even though I gave a very specific description. I am truly very disappointment. I believe the staff should get some training on how to treat customers so hat it is not viewed as preferential.

The manager working at 5:30 on Remembrance Day was rude. She said loudly and curtly "Don't touch that!" regarding a display item that had been picked up to see how it turned on and off. After my shock by this, I spoke with my husband, took several minutes, and decided to leave the store, insulted by what had just happened. I walked toward the exit, stopped to confront her, told her I didn't appreciate the way she spoke and noticed that her name tag read Manager abbreviated. She tried to tell me what she said, as if I hadn't heard her. I told her, "I heard you." She told me, "I spoke to your husband, where is he." I insisted that she was rude and instead of apologizing or admitting it, she picked up the phone and requested that whoever answered, come there, then hung up, only to pick up the phone again and request they call the police. She informed me that the police where on their way. I told her I didn't care. I reiterated what I heard her say, telling her that she was rude. While I walked away she shouted "Ok Karen!" several times. This women shouldn't work in customer service and should be fired. If it isn't obvious, Linen Chest lost my business on Saturday and I will never shop at any of their locations again. Tara Wright

I would like to say a few words about my experience at The Linen Chest. First and foremost, it was absolutely fabulous. The reason why, I will write momentarily. Anyone may purchase anything from any linen retailer, however The Linen Chest on Iris Street in Ottawa Ontario is unquestionably the quintessential retailer when it comes to every single need and desire for your home, as well as for giving high quality gifts. The reason for me writing this review is because of one employee in particular. Her name is Melissa. I highly recommend that you ask for her personally when you begin your shopping journey. Melissa is an amazing consultant and an expert in her field. She is kind, compassionate, and has insight into the needs and desires of her clients. Melissa is one of a kind and I recommend that you seek her advice and enjoy the experience that you will most definitely have when you shop at this particular location. Thank you to all of the staff for making my day and especially Melissa! You were such a big help and a wonderful breath of fresh air when I expected my experience to be boring and stressful. Thank you again to everyone at The Linen Chest on Iris in Ottawa!!! You were the very best!

I purchased a mattress a month ago and I have been consistently shuffled between the St-Laurent store and the Pinecrest store. The mattress was delivered to Pinecrest, and located yet nobody in management has bothered to deliver it. I attended the store in person three times and spoke with people that work in the mattress department. The item will not be released to me nor has it been delivered and I have spent $676.87 for a mattress that I do not have and no action taken to have it delivered. Order 93602074. This is customer service? I think not. I have asked for the matter to be dealt with head office. Katie refused to assist and said go back to St-Laurent. Yet when I go to St-Laurent they say go back to Pinecrest. So essentially my good has never been delivered, is sitting in the backstore, I cannot pick it up and I cannot get a refund? I would have appreciated an ounce of problem solving from management. Will I need to ask for help on Facebook? Will I need to send a demand letter to head office and cite the Consumer Protection Act before anyone cares? It’s almost 700$ we are talking about.

I ordered nice looking duvets and duvet covers, that were on sale and seemed perfect for the cold winter ahead, 2 months ago. I had received a shipping email shortly after, but according to tracking information, the order never made it to the shipping agency. After waiting for a couple weeks (because I understand Christmas and the pandemic can lead to delays), I contacted costumer service. I have been live-chatting with customer service every ew days for weeks now and have received the same answer over and over again: 'That an agent is working on my order, and I will hear back from them shortly.' Still, nothing so far. The payment for this order was taken immediately from my bank account, but I still have not received any information about whether they even still have the ordered items in stock, where they are stuck, if they have been shipped or if I can every expect them before the end of the winter. I'm very disappointed since I expected a different treatment from this company, and by now I feel slightly scammed. Unfortunately I will not be buying from LinenChest again.

Terrible customer service. I have a defective product (coffee grinder) that I only started using this week and was told I can’t exchange for a new one because I bought it more than 30 days ago. I’m not going to continue purchasing from a store/company that doesn’t stand behind the quality of their products. I was told I could go back to the store so the manager could verify if it was “actually a defect,” even after I explained to them that the coffee grinder had a piece of plastic which attached the screw to the base that snapped off, creating a rattling sound inside. How would I have done that myself and/or why? Further, by the time I drive out to the store, I will have spent $15 in gas for only the potential to be able to get a non-defective replacement. Waste of money and waste of my time. Might as well go to a different store with a policy that respects customers, and appreciates their business, to buy a new one. I will certainly no longer be shopping at Linen Chest and would advise anyone reading these reviews to do the same.

The store looks fabulous! However, I had a back customer service experience in this specific store. I bought bed sheets ($90.00). When I tried to use them on my bed, the elastic broke right away. The top sheet had some stains that look like it had been burned by an iron... I pack the sheets immediately and took them back to the store for a return. When I explained to the rep, she insinuated I had washed and ironed the sheets. I could hear she talked to her colleague about the sheets being washed, as if I were not there. She did not address the issue to me. I insisted "I DID NOT WASH THEM, OR IRON THEM".She said nothing! She returned the purchase in silence, but she made feel I was lying about it. I left the store feeling awful and wondering why I was treated that way. By reading other comments, I wonder if these employees get trained on customer service or "unconscious bias". I could have been a happy customer with the item reimbursed and an apology. Instead, I am just going to avoid this store.

Today, my husband and I had the wonderful opportunity to visit Linen Chest (2685 Iris St. Ottawa)and select linens for our master bedroom and two guest rooms. Our experience was made even more delightful by the presence of Melissa, who assisted us throughout the entire process. Her expertise and guidance were invaluable in helping us make the perfect choices. Melissa's patience and attentiveness truly stood out as she dedicated her time to understanding our preferences and ensuring that our selections aligned with our vision. We left the store feeling confident that the designs and colors she helped us choose will beautifully complement our new home, creating inviting and cozy spaces. We eagerly anticipate moving into our new home and adorning our beds with the linens we carefully picked out. Melissa, we cannot thank you enough for making our venture such an enjoyable one. Your exceptional service and warm personality truly make you an invaluable asset to the store. Thank you, Marc and Jacinthe

Extremely bad experience with the manager at the Pinecrest location. I was attempting to return or exchange a duvet cover, which I had purchased 3 days prior, as the colour didn’t suit. The manager gave many reasons for not taking the return. First she said that as it wasn’t in its original package they couldn’t take it. (I think only a magician could get it back in its package). When I said I would somehow get it back into its package, she then said that due to Covid restrictions she couldn’t take it. When I asked to return it after the restrictions were lifted, she then insisted that it had been on my bed and used, saying there was hair on it, then insisting she saw a stain. All I did was spread it on the bed, decided the colour didn’t suit, and took it off. (I do not have pets) I have returned and exchanged bedding at other stores in the past with no difficulty. I will never shop there again and will make sure my friends are aware of my treatment at that store.

I have been into the Linen Chest, Pinecrest location on multiple occasions lately for personal and Christmas shopping. My most recent experiences have been for online pick ups where I had the pleasure of dealing with their front end staff, Cheyenne this last visit to be specific. Cheyenne was friendly, helpful and professional. As I waited a few minutes for my order to arrive I couldn't help but notice how wonderful and friendly all of the front end staff were. The store was quite busy at this time, purchases line up, consistent phone calls, order pick ups, and watching how well they worked together, while maintaining the type of friendly and informative service we all hope for, is why I am writing this today. Thanks Cheyenne. This is the first Google review I've written in a long time, and I don't think it will be the last now, we should always highlight the positive experiences in our lives, big or small, now more than ever.

TLdr: Company is fine - this store is terrible Bought a product, and then returned two weeks later to return as my finance had bought the same one without me knowing! Employee was very rude, as was the manager, both refused to return the item for me without a receipt. I suggested they could look up the receipt in their system and they said it was impossible. Contacted head office who said this was unacceptable and that a manager from the store would call in two days... 10 days later I call h.office back and they apologized again. I get a call back an hour later from the Montreal store manager (apparently the Ottawa manager is off) who was lovely and looking up the receipt information for me to get us a refund. Head office and M. store manager have been lovely - but Linen chest Ottawa staff and management were terrible. EDIT: Thanks to Maxime from the Montreal Store for helping get us a full refund! Really fantastic service

I bought an air fryer oven from then. They don't give paper receipts. The girl said she would email me the receipt. They never did. As a result when the $300 oven broke, the manufacturer would not replace it And when I tried to get a receipt from the store, they said they don't save receipts. Yet, they seem to be able to email junk mail all the time. Their prices are too high, as well. Update: Previously, I went to the store, and was told that it was impossible to get another receipt, now I am being told that it is possible? This srems to be an effort to save face on the stores part. The oven has already gone into the garbage because it was not fixable without a warranty. As for the date and exact time of purchase, how would I tell you that without a receipt? If you want to replace the oven, I will accept a new one, otherwise stop wasting my time.

Your return policy is the worst. I bought a toilet brush cleaner in the Spring 2023 & it rusted out less then a year old. I have an account only to be informed it does not show my last transaction. Seriously !!!! Why do you take our email just to send endless ads... Manager would not even give a store credit due to it was bought in the spring. Wow considering the money I spend there a store credit was deserved especially because it was a manufactured defect rusting the silver plating. Buyers beware they have a terrible return policy. I certainly was mad they would not give a store credit. Ridiculous for good customers...if they saw me returning alot I get it this not the case. I now think twice before i give them anymore business here. Got a nicer toilet brush cheaper at "Winners". Better places to shop when Customer Service is unhelpful.

Possibly the worst run store I have ever been in. While I have no problem with teenage staff the Store Manager left a girl in charge that had zero clue as far as a business sense was required. We purchased a duvet and a shower curtain. The curtain was installed and after one day the seams let go. Went to the store to find out what their return policy was. The cashiers called their supervisor who after hearing our problem told us to HOLD ON I need to think. She basically told us to shut up. We asked for the Store Manager , sorry she is in a meeting. Asked for her phone number. Went home and called the store manager after three days with no return call. Called the head office after three days with no reply I threw out the shower curtain and returned the duvet. I will never ever shop at that store in the future.

I would give a 0 if I could. I have never seen such terrible service. It is the first time I give a rating like that but it is simply terrible. Ordered a matrice 2 months ago which they forgot to deliver to us. After many phone calls they ended up delivering. Now ordered a box spring 3 weeks ago which is not back ordered, I verified. They promised delivery in 2 weeks. After 2 weeks no news. Called them 3 times and never got a clear answer. We walked to the store and finally talk to someone and they promised they would update on the Monday. Tuesday and no call. We called again waited 40 minutes on the line and said that they have. We did not trust the delivery and went to pick it up ourselves. We arrive home and it's the wrong mattress. The saga continues....just terrible beyond comprehension.

Be careful of what you buy. We bought curtains and a clock recently. The clock was on what they call as 'Final sale'. We liked the look of it and explicitly asked before buying that it would work and not be defective, just because its a 'Final sale'. We were told, its on clearance because it was on display/demo and it absolutely works. Guess what - It stopped working after 3 hours in spite of using a new battery. When I called back, they said - Its a Final sale, cannot be taken back. So in principle, they could sell you broken things on a Final sale and could get away as its the 'Rules'. We were so close to ordering more curtains on their website and had referred the store to our friends too - to visit whenever they visited IKEA. So lesson learnt. Thankfully, we lost 13$ and not more !

I was quite amused to read some of the things that people wrote as reviews, especially that Walmart does a better job?! And, if the prices are too high then wait until the sale which is what I do because then I can afford to get what I like. All my experiences with the staff at Linen Chest have always been great....friendly and helpful. When I mentioned that there weren't enough towels left in the colour that I wanted, the staff went into the storeroom and brought me what I was looking for. At another occasion I phoned to ask if they would put some pillowcases and towels aside for me to pick up the next day, and they did. I am a happy customer!! Furthermore, the variety and quality of products are such that I can always find what I like.

Came in to pick up an online order. I had received an email letting me know my order was ready for pick up a few days before. I arrived and waited 15 minutes in line to be served by the one cashier on duty. There were 4 other staff members that I counted chatting with each other but no one came to cash to help with the line. Once it was finally my turn, they couldn’t locate the products in the back and refused to process a refund. The supervisor, Raphael (who was the only person on cash) ignored a second staff members request for help with my issue so I left with nothing. This location is consistently disappointing and Raphael is consistently so incredibly rude. There are always so many staff around but no one will actually help you.

Tried calling this location on 3 separate occasions, the first time someone whom I believe to be the manager answered the phone, did not place me on hold but instead had me sit on the line while she spoke to two other people regarding an employee’s staffing availability, after 3 minutes or so (I stayed on the line expecting her to ask me to hold or something of the sort) however she instead hung up on me. I called back shortly after only to have the same experience. On my third attempt someone else answered put me on hold for about 10 minutes. Personally I wouldn’t appreciate my manager being on the phone with a customer while discussing my employee status over the phone, this was incredibly rude and unprofessional.

The staff are very knowledgeable and happy to help. As someone buying my own sheets, comforters, and pillows for the first time, the floor staff was kind and patient my lack of knowledge on the subject of bedding. I did return pillows as, after using them, I realized I bought the wrong size. I did not realize you could not exchange used pillows which, in hindsight, seems fair. Judy let me exchange them anyway, which is nice, but not after taking the time to berate me to "use my head." I would have admitted the mistake and bought new pillows. Just disappointed that a great experience was soured by a rude cashier. I won't be going back, which is a shame since I had such a good experience before my encounter with her.

Dreadful customer service. Four days ago (Jan 14) I went into the Pinecrest Ottawa store and picked up order 83244542. Unfortunately, when I returned home, I discovered that they had mistakenly given me only 1 of 4 items that I had ordered and paid for online. I tried phoning the store but gave up after being on hold for > 30 minutes. 4 days ago, using Linen Chest's online "Contact Us" page, I submitted a request for help, and also sent an email. After receiving no responses, I submitted another request this morning, which so far has also been ignored. It looks like I'm going to have to either spend several hours of my time dealing with Linen Chest's mistake, or more likely I'll give up out of frustration. Sigh...

SO RUDE! We came Wednesday, July 8th at 8:15pm, and I had picked so many plates and bowls from online to buy here. The second we walked in some rude woman barked at us that we better hurry up as they're closing in 10minutes. Both my husband and I had our masks on as well and she harassed us that we better not lower them. We said ok and not 2 minutes later she comes back around yelling. We turned around and left. First and last time we're stepping foot in this disgusting place. Ruined the whole mood! Sad thing is, I'm going to have to rethink my decor. But if some woman barks at me and harasses me when I walk into a store, especially when businesses are closing because people can't shop as much - bella ciao!

I was excited to get a quote on custom blinds until, the day before the appointment I booked over a month in advance, I was told 2 windows would take 1.5 HOURS to provide a full consultation. I can't imagine anyone having this amount of time to spend on two tiny little window coverings. I was not told upfront when booking otherwise wouldn't have bothered and have now wasted over a month waiting for this appointment. Do not bother with their blinds! I can't even imagine how overpriced they are if they dedicate hours just to upselling you on such a small amount of space in your home! An entire home inspection would probably take less time than a quote for blinds. Absolutely absurd.

Worst customer service and store to shop at. The store currently runs up to 75% off items but its misleading 100%. Only about 10% of the store is actually on sale. Items clearly marked on sale dont ring through as sale and cashiers could care less. An employee by the name Katie was following me around the store and made me feel extremely uncomfortable. She assured me items were on sale only to be told by cashiers they are not. Out of 8 items i ended up purchasing only 4 and after arriving home, I decided ill be returning them for a refund. I will not support a business with such poor customer service and misleading sales signs. Do not reccomand to shop there.

Had a great experience shopping with Darshana. She was very knowledgeable and super friendly and very helpful. I had come in to browse while a friend shopped and I ended up with a few items too. And these are all things I needed, so no regrets with any purchases. My friend got some awesome bedding and dishes and a few other items that she was thrilled with Thanks to Darshana. That woman is amazing and I'd say probably deserves a raise for the service she provides. The five stars are for the experience of working with Darshana specifically. I'd rate the store at a four because I'd have loved there to be actual linen bedding available, given the store name. ;)

Store is in a good location, well lite and clean. Staff would benefit of some training since they don't know their product most of the time I went in there. Also, there was a line up of 8 customers at the check out. 4 staff members were behind the counter....one seems to be writing something down on papers, one was on the phone, of the two left processing the line-up : one couldn't get in 2nd gear and finally the last one, who seems the youngest one was trying her best to work as fast as she could. This is not the first time it happens while I am there. I noticed the lack of interest from the staff at the check out. 3 stars go to store not the personnel.

What an AMAZING experience this store is!!! A VERY SPECIAL shout-out to Terry who was the best salesperson and delivered such an exceptional customer experience spanning a full two hours to my mom and I as we shopped for my bridal linens, towels, and accessories. His patience, sense of humour, sense of style and dedication was equivalent to none other. I will always look back at my experience leading to my wedding and feel blessed that this awesome and kind hearted man was a part of my journey leading to the big day. If I could give a 100 stars even those would be too few for the out of this world experience of this store and Terry.

I would not give them any stars. My partial online order came into my local store and they could not locate the second part of it. I took the partial order and tried to get them to trace where the rest had gone. A few days later I received an e-receipt saying Thankyou for picking up your order and I was billed for the portion I had not picked up. The e-receipt dated for today and saying it was picked up and billed. I have not set foot in that store today. Do not order online from this store. I lost more than $100 and they do not reply to chat or emails. I will be putting through a charge back with my credit card company.

This rating deserves a 0. I bought a down/feather duvet just before Xmas . I only have used it this past 2 weeks and the feathers are coming out everywhere. I called the store and the sales associate who was very rude told me that there is a 30 days refund however, once it’s opened and used, the refund is voided. Pls be careful if you decide to buy a duvet at linen chest because the refund will be voided if you use the duvet. I’ve bought many duvets at other places and the few times I did because of the feathers, I had no problem getting a refund or a credit. I am never shopping at linen chest again.

I had the unfortunate luck of dealing with the same staff member “Judy” on two occasions in the last two weeks. Extremely rude and unfriendly would be an understatement to describe this miserable associate. After dropping $1200 on multiple small items, Judy appeared to be extremely annoyed by the number of items we were purchasing. On an another encounter, while trying to return a couple of items that turned out to be defective, her attitude and condescending tone was even worst. Judy’s presence at the store front makes this place unwelcoming and a terrible shopping experience!

last year on Black Friday it took 3 days for my “2 hour guaranteed pickup” order to be ready. I didn’t hold much of a grudge because stores are busy and I’ve read the reviews seeing other people had this experience. This year I ordered my items at the st Laurent mall location and it was ready IN LESS THAN 2 HOURS. Plus the sales lady was so nice and offered to have someone help me to my car. Highly recommend the st Laurent mall store over this one. Yes the mall parking lot was busy but it was worth having my new pillows immediately instead of waiting days with no communication

I went today to iris street ottawa branch to buy blinds for my home, but , unfortunately I faced discrimination from the old lady who supposed to be the store manager.she is such a rude and disrespectful person who yelled at me because my baby picked a plastic fruit which I was about to return back to the shelf, she kept saying this is not a toy you are not allowed to play with the store’s stuff, I apologized and explained the situation and instead of being considerate she repeated what she already said and spoke in an arrogant way. I will never visit this store again.

Terrible experience. I purchased a roomba that malfunctioned. I brought it back to exchange it. I had lost my receipt and even though it was still with the box and I had only purchased it 3 weeks ago they refused. They could see I purchased it there, they found the invoice on the system and I showed them a photo from the day I purchased it with the sale tag price as well as my credit card statement. They refused to offer anything but store credit bc they didn’t have a replacement and I didn’t have the invoice. So frustrating and awful. Never shopping there again.

Tried to give this store benefit of the doubt but to no avail. The staff we dealt with the couple of times we visited were beyond rude and haughty. Not even a gentle reminder to change their attitude made a jot of difference. You would think they would keep an eye on how their staff treat customers esp. in these times when the issue of racism has come to the forefront and people have started to recognize and acknowledge the importance of treating everyone with equal respect. Will be avoiding this place like the plague. We are happy to take our business elsewhere.

Terrible customer service. I enquired online regarding price match guarantee and received an email response from Linen Chest that stated that I have 1 year to claim price match when competitors price is lower and to take pictures at the competitors store and go to a Linen Chest store and show pictures for price match. When I went to the Ottawa store an employee did not even ask to see the email and made some unreasonable excuses for not making good of the price match guarantee. Very disappointed as I would have saved myself an 1.5 hours drive to be told off.

Online curbside pickup is extremely deceptive. It states same day pick up but in reality it is not same day pickup. You go to the store to get the product and it's in stock but they can't cancel your curbside order and direct you to online chat. Online chat also can't assist you and say they will email to resolve. If this isn't resolved I will dispute with my credit card company. Very disorganized and poor customer service. Big shame because I love the products. Will think twice about shopping here next time unless they can resolve this in a timely manner.

Terrible customer service. Purchased online and location said my item would be ready for pick up within 2 hours. I called ahead just “to be sure” before driving across the city and was put on 15 min hold. Went anyway and was told without sympathy they are too busy and order wasn’t ready. Even though item was in store, girl at cash insisted nobody could go to the back and process my order. I just got home and a received an email to say order is ready. Staff rude and completely unhelpful. Oh, and when I arrived around 6, they were not busy too busy.

DONT SHOP HERE! I was denied entry to this store because I was holding a shopping bag from another store nearby that was within that shopping area. The girl at the entrance was very rude and made me turn right around through the one-way entrance that she cranked open for me. I was walking while doing my Christmas shopping so I could not put this item in my car. I don’t understand this policy, if it’s covid-related it doesn’t make sense because people walk in with outside belongings such as purses, and I could’ve just put the item in my purse..

I visited the Iris St. location a couple of weeks ago to get a new duvet and some high quality 100% Egyptian cotton bedding. I was immediately greeted by Kati who was extremely knowledgeable about their products. She was very patient in explaining the difference between the various styles and took my merchandise to the front of the store while I browsed. She checked in on me from time to time to see if I needed any more help. She was honestly excellent, and the products that I purchased were amazing - I absolutely love my new bedding! :)

Went in to purchase some towels. The sign was right next to the towels in most of the sections, there was a 50% sign. I was served by a really rude lady on cash, thought the towels were on sale, and the lady had so much attitude as if she didn't want to serve me, she mentioned, "You need to look at the sign and the squ and match it to see if it's on sale, it's regular price do you want it or no. Anyways long story short, customer service at the cash really needs to be improved, the floor staff are much friendlier then what I dealt with.

Very poor refund policy. Due to being ill with Covid I was unable to make a return within their 30 day time period. There response to me was," we do not make exceptions for Covid. We are not closed due to Covid." Unfortunately I had no choice but to be in isolation....weather they were open or not......I was ill and could not make it in. It was not so much their policy that was the issue, it was more the attitude and fact that they could not care less about my genuine reason fir being literally one day past the 30 days.

I had one of the worst experiences at this store. Staff was absolutely rude and due to their own mess up in the system, made me feel as if it was my fault that they did a mistake. Then told me I cannot use my store credit which they just issued. They never apologized for anything. Staff needs to be trained not just on technical but also on customer service skills (I had 2 staff members trying to process my transaction). With this attitude you will lose your customers and business. I will never shop there again.

This (male) shopper likes to fire into and out of stores, but that changed with a recent trip to the Linen Chest in Pinecrest Mall, so I am giving credit where credit is due. The aisles are wide, displays are colourful, layout is excellent, and complimentary coffee is top-notch, but this is the best part: each of price, service, and quality gets 10/10, which is the first such rating I have given any establishment. I am still smiling about the experience, good times. Thank you, Janice and team.

After reading some of the reviews, I was a little apprehensive about going, but (as my husband said) we'll judge for ourselves, and I'm so glad we did. The service was absolutely exceptional - one of the best retail experiences in a long time! We had multiple people ask if we needed assistance, which we didn't at the time. When we did need assistance, the lady was wonderful - she went into the back to confirm if there was any more items in the back, and when there wasn't, she offered to ship.

Very bad experience. Zero towards customer service and friendly satisfaction. Not customer friendly store to shop something. Rude staff in Mattress department. Paying more than 3500$ and they don't give you any flexibility. Buy or Go. Haven't had such a bad experience any where. Already over priced stuff but not worth it paying as not respect towards customer. I had this experience 1 years back and thought may be at that time it was bad but just went last week and it still the same.

Our First Experience with the store brand....The sheets we bought claiming to be over 600 thread count are falling apart after four days of use!! I haven't even ran them through the wash and honestly am afraid to see what would happen to them or my washer if I do. I can not bring them back because they were on sale and were bought over 15 days ago. I also do not wish to exchange the item I want a refund. I have never seen this happen to sheets before!? And no we do not have a cat!

As part o our wedding, my wife and I finally picked a china sets that we really liked/ Unfortunately, after only receiving 7 sets, the set was discontinued. While I had tried to do a special order through Linen Chest, they couldn't find any remaining sets in Canada. However, I noticed there was still a display set in store. The Manager let me buy the display set brining our total sets to a 8! We were so appreciative! Very friendly service and an overall great experience!

My husband has already written a review but I wanted to mention another aspect. Recently we went back to Linen Chest with a complicated exchange problem. It took some time but a more than generous solution was found. Manager Janice and her staff were great, very kind and patient. We walked out of there satisfied and happy about the experience. It's a lovely store and it's nice to shop at a Canadian-owned store, which is becoming a rare experience these days.

The staff are always friendly and helpful. This review is for their online store. It has been the worst online shopping experience of all the sites I have used. No confirmation emails, No stock in store even though it indicated sufficient items, No update that the order was kicked back to a central warehouse, No update that item was shipped to the store or available at the store. Seriously need to review input from their store reps and online feedback.

Awful service. We bought curtains for over 200 dollars and had been explicitly informed that they were blackout curtains. Turns out they are not at all, 20 dollar ikea curtains were better than these. Unfortunately even though we kept the receipt we threw out the packaging. They won't take refunds, in store credit or even exchanges. So if you end up desperate enough to buy anything from here do your own research and dont trust what they tell you.

Went to the store on Pinecrest. Did have a $10.00 item which I purchased 5 months ago - which was never used. I had the bill. Went back today to purchase a $300.00 item and to get a refund of the original 10.00,, but the staff indicated it's not in their policy to refund after 30 days. Well, they lost a bigger sale. I will never step into the store again. This is not how you do business. I bet, no one from the store will reply to my review.

I have to say I was expecting the worse from reading these reviews. I wanted to return/exchange a bed skirt (never opened) that wouldn't go on a new bed I had purchased. I was definitely after the return date. The store manager Janice had Terry look after my concerns. There was no question, they would happily take the bed skirt back and I could choose something else. Wonderful service. I'm glad I went in to talk to them about it. Thank you!

The prices are high even for things on sale, if you're not a frugal shopper maybe you won't care or even notice. All the soap dispensers have a plastic pump and none were stainless steel. I looked at clearance section and even things at half price were way over priced. They're are much better deals to be had. A guy who worked there walked by me twice without asking if I needed help & I was visibly looking for certain things.

Helpful staff however very disappointed as the store system indicated there were 2 of the item I needed in stock, however only the display remained in stock. Staff refused to give me a discount despite the item being obviously manipulated by many people. No one wants to pay full price for an item which has been poked and prodded at for who knows how long. Linen Chest is not my first choice for small kitchen appliances.

I ordered a ceramic item as a Christmas gift, and it arrived broken. The store refused to refund me shipping. They had no others in stock or any ability to have the item shipped to me, so they redirected me to an AI chat service on their website. Not to mention, I was rudely interrogated over having a different credit card for legitimate reasons—all over a $20 item! You obviously lost a customer for life.

I had the best help ever from staff members. I was buying pillows and had several questions which were answered by a very knowledgeable gentleman. Also got help from a lady in the kitchen ware section when I purchased champagne glasses... all in all a very successful visit. Strongly recommend this store... the only "down" thing is that everything is so gorgeous that you just want to buy it all..

Jen is great! Was for an espresso machine. The selection and displays of machines in this store is very good. The store has nice displays, is roomy to navigate and organized They are able to demonstrate their functionality of he coffee machines as they are all powered and ready to go. Jen was super friendly and helpful in helping me with my decision. She has great product knowledge and a good personality.

Lovely store with some beautiful items, but I'm all about thinking pleasant customer service makes or breaks a store. Cashier was the most unfriendly person I've encountered. There is not a good thing I can say about my service at the cash. There was beautiful art in the store but it was all over the floor like it was on discount, but it wasn't, as far as I could tell. I won't return to this location.

Staff quite helpful and friendly, however the Shelves seem quite disorganized. Fitted sheets mixed with flat sheets, sizes hard to make out without reading glasses. 3 people on the floor, 1 cashier who called for help twice with a line up and a customer returning a dozen items. When help finally showed up, they really didn't look like they wanted to be there , let alone deal with customers.

Stay away, they don't support their products. Purchased a soap dispenser for $20.00 just over a month ago, found out it did not work and put it in my car for the next time I was in the area. Go in and they tell me sorry it's been over a month nothing we can do. Left it on the counter and left....never to return....be careful, they will probably try to sell it again.

Ostentatious products in an upscale environment - perfect if what you're looking for is a bed covered in tassels and a dozen decorative pillows. High quality, high thread count bed spreads, but ran out of the style we liked...we will have to come back, or look elsewhere. Linen Chest did have a great selection of plates and cuttlery, which is what we ended up buying.

I had such a great experience every time I went to the store. Most notable was Janet (I may be spelling her name wrong) but she is the manager and I had an issue with my purchase and I came back, took care of me and ensure I got what I needed. She was beyond help, caring and kind. Literally the best in store interaction I've ever had. Thank you!!!

Hi Melissa, Can you please be more customer friendly and not so much attitude when you are talking to customer? Next time if someone has a valid ID and a receipt but if you are not sure you are allowed to release the ordered item please talk to your manager for advice and don’t give the customer so much attitude.Please don’t be rude. Thank you!

Very friendly and attentive service, without being pushy. Nelson helped me pick out what I was looking for: a bamboo sheet set and complementary duvet cover. Was amazed with his knowledge and helpfulness. If you're looking for excellent customer service with staff who have amazing product knowledge, look no further than linen chest.

Just had an excellent experience with Janice and Katie at linen chest, I was able to make an exchange for bedding that didn’t quite for, they were able to give me a full refund and get my girlfriend and a brand new duvet set no questions asked we will d definitely be returning! :) Thankyou linen chest pine crest you were 5 starts!

We ordered a comforter online 15 days ago, and there is no way to track the order. The site just says 1-3 weeks. When we call the store to inquire, they can't tell us any information either. We were told to wait, or cancel the order. Quite bizarre customer service in this day and age. We will never deal with Linen Chest again.

I was so impressed with the customer service provided at the Iris Street store! The staff went out of their way to help me locate an item throughout the company, and even arranged to have the item shipped to my home! I'm truly amazed at this level of service, especially in COVID times! Thanks, Linen Chest team at Iris Street!!

I've always been a fan of Linen Chest, and since I recently moved to Ottawa, I couldnt miss the chance to visit this branch. I dont usually leave reviews, but it was an outstanding experience! Thanks to the sales people for helping me with autumn decor, not to mention the amazing costumer service from Rafael and Janice!

Products were nice, sale was on. Staff were very present but would not leave us to wander as we asked. Jen was nice but very persistent. I got the sense that we were working with staff who were paid on commission rather than associates who wanted us to find the best items for us. May shop online but not in store.

I bought 1000 thread sheets on line on 19/6/19 and picked them up in the store. I have washed them about 10 times and the corners of the fitted sheet all came undone. Very poorly stitched - I paid $45 on sale - I had to pay a seamstress $20 to have the corners secured. I am not very happy with this situation.

Thank you, Linen Chest and Rafael in particular! The store is incredibly clean and offers a wide choice of goods. Rafael, the cashier, was incredibly courteous, welcoming, and helpful on top of everything else. He is obviously skilled at what he is doing. He is a really fortunate addition to The Linen Chest.

I recently bought a beautiful set of bed sheets from Linen Chest and I couldn't be happier with my purchase! The quality is impeccable and they are so soft and comfortable. Rafael at the store was incredibly helpful in assisting me with my choice. I highly recommend Linen Chest for all your bedding needs!

Be very aware, I bought a $100 set of sheets that obviously looked brand new but after washing them and putting them on my bed, I noticed that they were stained and had a hole in them. So they clearly took a return and made it look like it was brand new. Oh, and of course it was a final sale. Disgusting.

Disappointed in the return policy. A 30 day return policy is not appropriate at times. I have guest room linens and so didn't open my linen until needed. Oh!! No fitted sheet included. A $199 set of sheets without a fitted sheet!!! So now cannot even get a credit. We won't be shopping there again. Ever.

was in the store today and was not in there to buy anything but the prices were so good i walked out of there with 2 sets of dishes and duvet and the sheets to match.. Staff was excellent and a big thank you to the manager Janice Orchard ...I will be going there again ...i usually shop at St. Laurent

Great place to work. Janice, the manager, is truly amazing and a perfect team leader. The work culture and people there are awesome, hands down.Plus, I was supported and taught patiently by the supervisors- Spencer, Katie and Terry and loved working with the entire team. Thank you team 105!

Picked up an order during Covid just as stores were opening. Had great service from a lady at the door directing me where to find what I needed. But there were unmasked (or not properly masked) customers and at least one staff member walking around which was a tad disappointing.

Excellent service, I needed two bar stools but only one was available, the system showed that there is one left in stock. Darshana, the sales agent was very helpful, she spent 10 minutes searching and moving boxes in the back until she found the last one. Thank you very much.

Great experience shopping at the Iris St. location today. I was blown away by the excellent service. They helped me find what I needed without being pushy and let me test out different pillows. Good selection. Shoutout to Dawn and Liz for being helpful, friendly and patient!

Big shout out to May our customer service representative who helped us out today selecting the perfect pillows and bedding within our budget. Also, thank you for helping me retrieve my misplaced cellular device. Great sale on bedding, and we will be sure to visit again.

I have shopped at this location a few times. The floor staff are very helpful and curtiouse. However, management of cashiers was a joke. I had to find the manager, who basically rolled her eyes at me wheni i requested another cashier to help us out i. wont be back.

Wide selection of quality linens and basic housewares. The prices are on the high side but they have good sales often. The staff is friendly but obviously on commission so they are usually a bit too aggressive and will try to sell you things you don't need.

Linen Chest are not reliable. My order never delivered. I called multiple times no one knows where is the order. Finally someone said it was cancelled because payment issue.. not on my side though.. I never received a cancellation email neither in my junk..

Excellent customer service. I had a credit note from a few years back that I did not use up. The store manager and the head of cashier spent quite some time and very patiently helped me and solved the issue. Thank you both. Definitely will visit again.

Excellent service, very helpful staff and the chocolates at the checkout were a very cute touch. Great variety of brands and houseware items. Even though I am from Orleans I would be more than happy to make the trip to this store once again. Thanks!

Nice place but they seem to have inventory issues. They had a number of curtains displayed but were out of stock when we asked for them.Why not just take down what you have displayed if you don't have any inventory on hand? Seems like common sense.

Due to a manufacturing flaw, I wanted to exchange one of the eight bowls that I bought three days ago. No effort was made to stand behind the merchandise or provide adequate customer service. WalMart does a better job. I will never shop there again

I had a fantastic shopping experience at Linen Chest! Manuela and Janice provided exceptional customer service and went above and beyond to help me find the perfect duvet cover for my bedroom. I will definitely be returning for future purchases!

I briefly worked at the Iris location and had a very positive experience. Janice, Store Manager was wonderful -supportive, understanding, and knowledgeable. The Sales Associates were incredibly helpful during my training and very welcoming.

I was there about 3 weeks ago to buy a down duvet and new pillows. I got excellent service from the staff on the floor, at the cash and the manager. My duvet even on sale was $500. But worth every penny! I'll be going back to this store.

Linen chest in pine crest is amazing I come here a lot I am from Dubai and this store is amazing and the manager Janice is amazing and helped us so much the store is beautiful thank you sheldon open one in Dubai!!! -Amina albannai

Customer service over the phone is deplorable. Have been put on hold for upwards of 30 minutes more than four times and still couldn't speak to someone. Had to call another location to inquire about the inventory at this location.

We had a good time at the Linen Chest on the weekend. We got nice quality items at very good prices. We had good service and were asked more than once if we needed any help or had any questions. I'll be back again, thanks!

The ladies working as cashier in Ibis- Ottawa do not care about the customer and just talking and talking together about their internal business issues. I really became upset. But i love the store and it’s beautiful items.