I’ve been at this place since 2010. Used to be called premier STORAGE. Alan, Eddie, and Brittany were the originals at this location. Best people ever. There has been a few others worth noting. Damien, Grace and Mauricio. Everyone between them past and present were the worst. Probably in the last 4 or 5 years they’ve gone through so many managers at this location. With that there has been countless problems as well. False promises of keypads at the doors. On going homeless people problems. Apartments behind the property has major problems with its tenants. So much so. One of them used several of the outside rollup doors as target practice a couple years back. Damaging someone’s vehicle that he was being stored there. December 1st 2018, I was attacked by a homeless guy. There was a police report filed. Damien did the best he could. Don the owner did not care. Turning several 10x30s into smaller units were more important than the tenants safety. Damien had left, that’s when Mauricio took over. Mauricio said the owners were going to be revamping the entire security system. The 24hr live monitoring was a total joke. They’ve had countless homeless people problems. Never felt safe unless I was carrying. Convenience, price and location is what kept me there. March of 2021 Mauricio was fired. Well all of the codes and 24hr access were disabled. I was locked until 2am. The fire department had to come and let me out. There was no one available to let me out. None of the staff for the store were available. Even the 24hr monitoring people said it had been canceled for several months. That’s when Andrew with the company reached out to me. Apologizing up and down. Especially for me losing over a thousand dollars in sales that night. All be offered todo was “comp me” for the month of April. He assured me that going forward I would have 24hr access. No charge for that. Even texted me little after 11pm confirming my code worked past 10pm. Then in June my rate went up with out warning or anything 16 dollars. Usually I get a price bump in January or February and its a 10 dollar increase. Back when the whole “no key” system went in. I was told by Chris that “any existing customers that have been there over 24 months will get charged 150.00 plus the cost to cut off the old lock. He said depending on if the tenants were present or not and they could remove their current lock. That way they could come and install the new “mandatory” no key latches on the units.” I Originally asked Krissy at the beginning of the month of December 2021 what the 5x10s costed in building A were going to be. She said nothing was available. I had previously walked through and saw a few. Having been here for 12 years I knew where they were. Plus the website said there was some available. I blew it off. That’s when I found out my 24hr access was revoked. Attempted to show Krissy what Andrew had texted me, and she disregarded it. I asked her to reach out to Andrew and she said my access wouldn’t be reinstated with out a 15.00 fee. I told “chris” at the de Zavala location 2 weeks ago that i was going to be moving out. I followed up with Krissy last weekend. She said he didn’t make note of it nor did he mention it to her. Awesome. I tried reaching out to Andrew several times. But he didn't answer. Or return my calls. Communication seems to be a huge issue amongst these people “in charge”. Before moving out I told Krissy that I had just a couple trash bags to throw away. She said “no problem, come get me and I’ll unlock the dumpster” During my move out. She declined me from being able to throw what I needed to throw out. Said it was for the other office tenants. Fine. Another tenant was going to take the work bench that was in my unit. She again at first didn’t care that I was going to leave it for another tenant to grab. Come move out. She refused to move me out of the system until “everything” was out of the unit. So I was stuck there until another tenant decided he was going to get my old unit and wanted that work bench.

Management doesn't keep their word, or call/email you back.... I had a large air conditioned storage unit with ALL of my furniture for probably about 5 years or longer, at this location. The price started out reasonable, but (at least) every other year had a pretty good increase. The first time I called about why it was going up, I was told something to the tune of "the cost of doing business was going up". My bill went from the very low $100's (I believe it was ~$105 in the beginning) to $195/mo when I stopped. I am in school, have no job, and have to do a lot of travel for it. Before I left SA in Sept 2020, I went in and talked to Mauricio (the manager) due to seeing a similar (same size and AC controlled) unit being advertised for $105/mo. I told him that I have at-least 5 most years of school left and that $200/mo was too expensive and I really didnt want to move to another storage company. He agreed to work with me and said that he thinks he could get my price back down to $103/mo, since I have been with them for so long and that I should call him on Wednesday (It was a Saturday). I told him that I would be moving on Wednesday, but I would make sure to call. I called and left a message. No returned call. 2 weeks later, I emailed. No returned email. 1 week later, I called again and left a message with an employee who said that "she would make sure that he got my message". I never got a call back. I ended up having to liquidate my storage via an estate sale (that took 50% of the profits), just to avoid the $195/month bill. In the end, the money I will be saving on storage, I will be able to replace everything that was in there. But, it also cost me a plane ticket (+parking) home to get important documents and photos out. Super disappointed that I had to sell everything and lose so much money, because I trusted that their customer service. I should have just moved companies before I left town. I will NOT be doing business with this company again.

I've posted before as I have been a long time customer at Lock away and have seen many faces come and go including staff. Service seems to have suffered a bit after Damian the old manager left to teach at UTSA, I was worried that I might have to move my small business operation elsewhere. Now a new experienced manager took over and things just changed for the better. Crissy has made changes that reflect a proffessional is in charge, a leader that from day one made changes like better lighting, smart security system, maintenance, property cleanliness to a welcome smile and wave as you enter the gate. You can see a strong but caring person who takes the job seriously for example, While I was working late putting together veterans equipment, I observed Crissy go door to door making sure customers belongings were secure and making sure the dumpster had room usually the trash would really pile up I've never seen that area so clean now. So anyway, I don't get paid for this I just thought I'd post this letting the public know we need more people like this, so if you want great customer service with a person that goes above and beyond look no further than Crissy at Lock away Storage on Dezavala. Don't forget to tell her Jose at Vida Connect sent you. Have a great day and Merry Christmas and Happy New Year to all.

at first I thought the same as everyone else I thought the staff was friendly and helpful, or maybe it was that I really needed something quick and didn't shop around. I received a free truck for a promo they had going on, when i returned the truck the manager made a big deal about milage when she had myself and brothers running back and forth to the gas station to fill up a truck that was already full, she insisted the tank was past the full line when we got it but it was right on it,and she made a huge deal about it, all to add 5 extra miles that she could charge me for.When I brought in my things the manager was in the front office but quickly made her way to where my storage was located I guess to see what I was storing, I thought that was very rude, and especially tacky of her and also very unprofessional. Honestly if it wasn't for the fact that i m right next door to this businesse, I'd take my business else where.

On the day I began business with Lock Away Storage I visited different places, most seem like they weren't interested or care whether they rented the place or not. When I walked in to Lockaway, I was immediately greeted by Damien who took the time to explain the different options I had, gave me some tips on square footage and throughout the rental process showed he cared about his customers. My business Vida Connect Independent Solutions in San Antonio, TX. now relies on this Lock Away location for storage, but wait it doesn't end there, after I signed my lease and on my third month now we still have a person with a great personality sitting behind the desk who will wave at you as you come in. Awesome customer service on DeZavala Rd.

Decided to visit Lockaway Storage this morning after reading the reviews online. When I entered the establishment, I noticed how clean the front office was. The nice lady behind the counter greeting me and my husband. I asked her a few questions regarding units, payments, and she was very informative and polite. I asked if we could see a few units to gage size and she happily complied. After making our decision we did the paperwork. She explained everything in detail and made sure I understood the leasing agreement. I would definitely recommend this place. Thanks Crissy for all your knowledge and help!!

I've been using this location for several years and it's been a great experience. They're professionally ran, the property is kept quite clean and they're very accessible. My one complaint is they seem to get more and more costly...I've gone from 3 units to 2 and soon I may will be forced to go to 1. Their deals are qreat but once they're gone...bam. I haven't price them but I'm sure they're comparable to others. It's just rising cost of everything, but being a long standing customer doesn't mean much when that special expires...

I was in a bind where I needed a storage immediately. I went to Lockaway Storage and was greeted by Grace, the manager on site. Grace turned my stressful situation into a pleasant one. Grace was able to accommodate my needs by finding me the storage I was looking for. Grace was extremely professional, immediately acknowledged every customer who walked in the door and was great at multi-tasking. I will definitely recommend Lockaway Storage to friends and family, because of the exceptional customer service I received from Grace.

Had to get a storage due to downsizing home. Went in and was helped quickly by a girl name Chrissy I believe. I am sorry, I do not remember your name. She was very accommodating and answered all questions I had which was a ton. She had a very lengthy conversation with me and informed me on every last detail. Would highly recommend this facility due to her knowledge and expertise in her field. Hope to work with her again if I ever need anything further!! 10/10 on customer service which is EXTREMELY hard to find nowadays.

I have been a customer of Lock Away Storage for about a year. The staff is great to work with and very friendly. The facility and the grounds are clean and it shows they care. I have used other storage places around the area and they all only want your money. Lock Away Storage wants to ensure you feel good about storing your property with them and know it is safe and secure. If you are looking for a great place for storage, choose LOCK AWAY STORAGE...

The employees were great! Super easy to work with and payment was easy to make. Price is reasonable. The one thing that has me rattled is they back up to an apartment complex and the fence is missing boards or has loose ones. My unit was broken into and there was footage of them breaking in however no facial recognition was captured leaving the thieves unapprehended. This was not the first break-in there so I can imagine it won’t be the last.

I had a smooth, great process with this location. Staff was very helpful. I arrived with my reservation, had a quick check in and was with them for a month. When I called to ask about a possible move to a smaller unit or staying in the same unit, staff was very nice about giving me details. Check out was quick and easy as well. If I need a storage unit again, I will definitely use this location.

11/18/21 Lockaway just stepped it up with a new entry and exit app for your phone. Convenient for granting access to someone in your group and more importantly adds greater security to my business and property in storage. I have been there over four years. Grounds are always well kept. Good customer service. I like their new flex units for store fronts. Great new concept.

I rented 5 units for over a period of 3 years, initially contracted under previous management. Not only are the facilities in great condition, but I would also like to acknowledge the caring & professional manner of Site Manager. She demonstrated that she supports her customers even after the units are rented. I strongly recommend this facility for all your storage needs.

I have been a customer for a few years now and have never been happier with a place of business like I have with Lockaway Storage. The customer service is A+. Grace goes beyond the call of duty. Besides the customer service, the facility is also superb. Very secure and super clean. I highly recommend this facility for anyone that is looking for place to put their stuff.

Great service from start to finishing. Someone was there at the front when we first got there and it was a quick process getting a large unit. Easily accesible with drive up to unit option. Great security for your lockers! Was able to leave a uhaul there overnight when loaded and wasn't worried about it being broken into. Cameras to secure your items and unit.

Grace was very friendly and nice. My leasing experience was great. She took the time to show me around and I even had my 1 year old with me so she was very patient. The whole building is well kept and clean. Climate control storage is pretty cool. She was amazing and I cant tell you how grateful I am. thank you Grace!!. I loved my leasing experience. (:

Had a wonderful and speedy process! Chrissy Gutierrez answered all my questions & was upbeat and diligent throughout the whole process. I’m so excited they have reasonably priced air conditioned/temperature controlled units! They even had community “trolleys” to save me trips to and from the car. Definitely recommend

Be cautious when reserving a unit with this company. One employee with this company will promise to reserve a unit for you for a future date, and then a different employee will call to inform you that the other employee was wrong. It's just very bad business when you do that to a potential customer.

Grace was very helpful and knowledgeable about the business she's in and also very attentive to customers and I would like to thank her for helping us out. Thank you grace for everything you did! The place is well kept as well. Loved the leasing experience. I would recommend anyone to come here.

We're glad we chose lockaway storage over others because we have never had a problem with the facility or staff. It's always clean and maintained and Damien is always helpful in making sure we get the best deal for our storage needs. We would recommend this location to anyone looking for a unit.

Best customer service I’ve ever had when dealing with a storage facility. I had moved out a few days (2) after payment was drawn. Yet helped me and refunded the full amount back. When they didn’t have too, per contract agreement. And always helpful when I was there. Place is clean and friendly.

My aunt and I recently got a storage and the manager helped us so much by saving money in helping us decide the best size unit for our stuff. Grace is friendly, professional and truly cared in helping us in this move. Thanks lockaway and thank you grace. I will tell friends about this place!!

just finished my time at lockaway storage and rented one of their trucks. it was easy, affordable, and the manager was great to work with! definitely would recommend for anyone needing a truck on a budget. easy location to access as well. 10/10! definitely coming back to Lockaway Storage !

I was hoping to at least receive mediocre service for arriving in near closing time but Grace totally blew me away! She extremely helpful, pleasant and very thorough when explaining leasing information. Rates are bomb, staff is awesome and I am comfortable storing my belongings there!

Reserving a storage unit was a breeze, called in Sunday afternoon and following morning walked into office and in ten minutes had a clean, climate controlled storage unit. I've rented quite a few storage units in my life but by far this was the best experience I have ever had.

If you're looking for a good, honest storage facility, you've found it. Staff is super friendly and attentative. The complex itself is modern, secure, and clean. Easy entry / exit and bill pay via the app. What more could you ask for? Wish I'd have rented a unit years ago!

Damien went above and beyond to be helpful when i needed a second unit in an emergency. Outdoor garage units have much higher ceilings than nearby competitors (and other lockaway storages too), and the rates were very competitive. Would definitely recommend renting here!

Big Henry was very helpful and convinced me why I should choose this storage place over any other. He gave me a tour of the storage facility as well as offering me a storage unit at a great price. Great facility, surveillance and good hours. Highly recommend this place!!

They saved the day! I needed an oversized drive in storage on short notice. The first location didn’t have what I was looking for so the girl there found one at another location & reserved it for me. Everyone I have dealt with has been so nice & accomodating!

Thank you Crissy Gutierrez! You're an awesome person! Thanks for always making everything super easy for me to get to my stuff. Thank you for always listening to my rambling. ! Thank you for always making everything comfortable. You're the best! ! …

Outstanding customer service when I moved in and when I moved out. The storage facility is very clean, well lit, and convenient. They even have Dolly's so you can move your furniture, etc. easily. I highly recommend Lockaway Storage on De Zavala Road.

I would like to commend Damian for his professionalism. During my two years of rental he demonstrated great customer service, positive attitude and was extremely helpful in assisting me with what I needed. He is definitely a great asset to Lock Away

Crissy was great! Very professional and personable. Before I even moved in I bothered her sooo much and she was very nice about it lol. Facilities are very clean, staff is very helpful, and ease of access is user friendly! Definitely recommend.

Lockaway Storage has changed my perception of what storage spaces should be like. I was always skeptical of storage spaces in general, after hearing nightmares from family and friends. After retiring and moving across country, I needed a

Have been a customer of Lockaway storage De Zavala location for last four years and it has been a great experience. The staff is friendly and the location is well maintained. The units are very accessible and their hours suited my needs.

Excellent well lit and climate controlled facilities with good security and 24/7 access. I had a unit with them for the better part of 8 years and had very few issues and none since the new management took over. They're also super

“There was a problem with my entry door not closing properly unless slammed shut. I went to the manager Chrissy to alert her but she had already put in a work order to have it fixed. She is definitely always on top of things!1.”

I rented a climate-controlled unit. Never experienced any problems during my two years here. Staff was always very professional and helpful. Property is always clean and well-kept. Will definitely use again if I’m back in SA!

Max Perdiem!! Great place to store your stuff . Chrissy at the front desk is absolutely professional, courteous and friendly! Happy to have my stuff safe and secure. If asked would I recommend this place - the answer is YES!

Crissy was super nice, very knowledgeable and friendly. I was super undecided and she narrowed down what my needs were. The whole place is super clean. She needs a promotion to teach others how it’s done!! Thank you Crissy

Crissy came by for a quick check in with us as we were moving things around in our two storage units. She did this at noon in August in southern Texas. That is dedication to her job and responsibilities. Nicely done!!!

Nisha is a very professional employee…She gave me AweSome Customer Service…she very kind & patient to answer my questions..I have rented at this property before…So glad to be a return customer…thank you !

I love Lockaway Storage DeZavala! Crissy is always helpful, professional and great at problem solving. The facility is immaculate and well maintained. I wouldn’t consider renting space anywhere else.

Friendly office staff, clean facilities and reasonable rates. The loaner box truck is convenient when you need it. My only issue is that the website sometimes freezes up when I am making a payment.

The place was very clean. We did not have any issues entering or existing the facility. The employees were very helpful and were able to answer any questions that I had. I would use them again.

Recommend using Lockaway Storage for your storage needs! easy access to your unit and very reasonable prices! I had a great experience with my storage stay also very helpful and pleasant staff.

Had a wonderful experience using this company . Would highly recommend to anybody needing storage or moving services. Manager Mauricio was very helpful throughout the whole process ⭐️⭐️⭐️⭐️⭐️

The prices here are so great and it's very accommodating! So many sizes and competitive prices. Very nice receptionist and over all a pleasant experience with the ease of online technology.

I walked in and out and got what I needed in the spam of 5 minutes. The Property Manager Chrissy helped me right away and got the unit I was looking for and was very informative and kind.

My first time renting a storage unit and Crissy was the best at giving information and helping picking out what best worked for me!! Would definitely recommend!! ++++Super close to UTSA

Damien was extremely helpful. He helped get me a better rate than one of his competitors that I was planning on going to and was extremely nice and patient. Highly recommend this place.

I am very pleased with the office/storage space - good rate, good accommodations, Mauricio (manager) personally followed up with me and made the process quick and painless. Thumbs up!

Crissys is great! She got me set up for a temporary unit and made payment set up smooth for me. She was thorough in all explanations and steered me in the right direction with ease

I have stored my things at Lockaway for the last 5 yrs and have been impressed since day 1. The units are clean and well kept and the staff has always been kind and very helpful.

Clean storage facility , never have had an issue! Crissy is awesome and friendly always around when I have a question or need help! Highly recommend if you need a storage unit :)

Place was great! Crissy was so helpful in helping me decide on the right unit. The establishment was clean and felt welcoming! I had a great chat, and it was a good experience.

Customer service is great! Grace was very helpful in answering all my questions. Prices are pretty reasonable and they were pretty straight forward about the rates and fees.

Crissy has been an absolute delight. She has been so helpful with my storage needs. She was very thorough with my pricing and options, and guided me to the perfect unit.

Chrissy, is just great! She is extremely helpful & a great listener! You definitely need to check them out! It’s pretty self explanatory & she gives it to you straight!

Chrissy was very helpful and made the process easy. Very friendly and easy to talk to. It was a great experience. I’m very happy with her professionalism and service.

Quick to offer solutions when expressing my need for arrangements related to business use and hours access. Manager (mo) was laid back yet informative and empowered.

I would highly recommend Lockaway Storage! Mauricio has been helpful and friendly throughout the whole process. Very clean and great prices! Rent your unit here!!!

Been doing business with this facility for awhile now,,clean facilities and Crissy been very helpful when I have a question or concerns, would recommend . …

Loved the customer service, everytime I call there is never negative. Everyone is always professional and answering my questions. Thank you all.❤️

Crissy had us all signed up and in our unit in 30min. App access. Signal bad in the building, but parameters ok. Control temp was comfortable.

Manager Chrissy is a pleasure to work with! The staff has been always accommodating and pro active on helping us finding the best deal.

Crissy was excellent to work with!!! So glad I made the decision to go with Lockaway. Afordable, flexible and great customer service!!

It was easy to work with Christi. Excellent customer skills, Helped me with the unit, the keys and the code to get into the storage.

Crissy was very positive and helpful! Easy and smooth process! I would recommend all my friends and family to to come here! Thanks!

Chrissy, is a great manager and provides exceptional service, I would definitely Recommend this place to others solely due to her!

Crissy is the best manager I’ve ever had the pleasure of working with. I’m so grateful for her sincerity and her professionalism.

I consistently get excellent service and attention from Chrissy. She’s knowledgeable, friendly, and always happy to assist.

Met with Daniela. Nice professional and knowledgeable. Rental was quick and easy. Thanks Daniela for an amazing experience

Nice clean facility. Prompt notification if there are any issues. Video surveillance of facility and coded entry and exit.

Crissy was super helpful in getting me started! Seamless from start to finish and super clean units! Highly recommended!

Great experience signing up with Chrissy, very sweet and easy process! The area is very clean and affordable pricing!

reasonably priced and doesn't have price increases of 100% like other storage facilities. Really well run facility.

Always a pleasant experience. Chrissy has it together and goes above and beyond to help. Thanks for the great work.

So happy I picked them for my storage needs. I now have 3 units and love the staff and pricing. Highly recommend!!

Super easy process! I reserved my unit online and had immediate access. Staff was super nice and friendly!

Crissy helped make the process of getting a new storage unit so easy and saved me money on a lock to boot!

Crissy was absolutely amazing. Her customer service was top notch. Highly recommend this location.

Clean, efficient checkin/out. Zero issues. Will defnly use again if I am ever back in San Antonio.

Crissy was very helpful. She helped find the perfect size unit for my belongings. Will recommend!

Nice customer service from Daniela & Chrissy help us find the perfect storage for our stuff

Crissy was very nice and friendly. very helpful allowed the process to be fast and easy!

Been with them for long time, all the staff are attentive and facility is nice & clean.

Everything is great we’ve been here for a while and no problems! Thanks to the staff

Chrissy was great and provided excellent customer service. Process was quick & easy.

Great customer service from Daniela and Crissy very helpful and super polite

Crissy was amazing and fantastic. She was able to help me with all my needs.

Crissy Gutierrez was very friendly and helpful. Process was quick and easy.

Lock away storage is very convenient and the staff there is always helpful.

Very helpful and knowledgeable. Crissy was able to answer all my inquiries.

Good location and the woman that’s always there is super nice and helpful

Great place, clean, and secured. Crissy was extremely helpful and kind!

Lockaway storage us hands down the best storage facility I've used.

Crissy was great and very patient with me :) ten stars if I could

Daniela was the nicest person I have ever talked to on the phone