Last year, we noticed a large bruise on our doggos stomach one Sunday night. We immediately booked him in to see the vet the next day. The vet asked if we had a horse or goat on the property. After we said no, she practically accused us of animal abuse saying that if we didn't have those animals, someone must have kicked him. She didn't relent with this angle . I felt like I was being interrogated. This was so upsetting & I had to force myself to keep my cool as my only concern was my doggo. I had to push and push for her to think differently as she seemed convinced we were abusing our dog!! I was finally able to convince her to book him in for an x-ray. After the x-ray, it revealed he had some disc degeneration causing his disc to pinched so we can only imagine he may have been in pain and fell up or down the steps at the back of our house. I was so angry & disappointed at this vet. They didnt even apologise. Imagine if we hadn't pushed. I never said anything at the time as we had been using them for over 10 years for our big brood of pets. Recently, I ran into an issue registering our cats as someone (vet or council) failed to do the simple task of putting the correct information into the system which meant I couldn't register them in the official system. I experienced some severe depression around this time and forget to follow up with the vet on their error. I later received fines for both cats ($300 each) and realised I had forgotten to seek assistance from the vet to correct their data entry issue. I reached out to them and they fixed the issue and I was able to register my pets. Unfortunately, Revenue NSW would not accept the justification for the delay without the Vet providing me with a simple letter to state there was a data entry issue that stopped me from being able to register them at the time. We had to make the very difficult decision to put one of our older doggos to rest so we talked to the vet about providing the letter for me so I could avoid a $600 fine for something that was caused by someone else's poor attention to detail. They were being very kind at the time & said they would reached out to the practice manager to put forward my request. I honestly didn't see there would be any issue - were were long standing, loyal customers and the request was a simple one - based on their mistake. Surprisingly, the vet said no. They weren't willing to help us out. This, on top of the vet accusing me of abusing my doggo, was the line in the sand for me. They don't have any issue taking your money, but will not correct their mistakes no matter how much pain and suffering is causes someone. This vet group is a disgrace!

These guys are cruel!!! Your head nurse at Camden should be sacked for her cruel approach to animal welfare! Especially for someone who loves cats and has cats of her own. I rung up the Camden clinic to book my cat into board within your facility as he has previously stayed there before. He suffers from anxiety so wanted to take him to place he is sum what familiar with while I will be away attending an funeral. I was later informed that he was not up to date with his vaccines, which I was surprised about as he has been to the vet in the last 12 months and nothing was mentioned to me regarding this. The nurse agreed that he could board but would not be able to stay in the boarding facility as he was not update with his vaccines and has to stay away from other cats, but instead would allow him to board within the hospital cages durning the 3 day stay. Excuse me how cruel and in humane is that!! To keep a cat locked up in a small cage that is designed for animals post and pre operation. After asking to speak to the head nurse myself the tone and manner in her voice is quite disgraceful and off putting. I questioned that I was not made aware of my cat not being up to date with vaccines. She was very quick to rattle of the dates of text msgs that were supposably sent to me. Well if no one replied or booked an appointment based on the so called reminder text msgs don’t you think the appropriate thing to do is to pick up the phone and make contact. Little thing called customer service.!!! I understand that my cat in your eyes is not up to date with his vaccines and can’t be near the other cats that are boarding but the appropriate thing to do for the welfare of my cat is you suggest an alternative option then to offer him to board in the hospital cages. The approach that your head nurse took in allowing my cat to board at the expense of his welfare clearly shows your in it for the quick easy cash and not the welfare of animals like you say! Never again! Your head nurse at Camden has turned my off your establishment and will go else where for the health and welfare of my cat moving forward.

I was told $148. Later there was nothing wrong with my dog. 2 minutes around the corner and massive seizure. I'm reporting this vet to the Vet authority Be warned people. My boy suffered with massive seizures until next morng (we also went to Rossmore who also sent us home saying it might be a snake night for an additional $1000 plus after $606. But sent us home when we couldn't afford it - blood tests came back excellent, but still sending us home! Thirlmere Vets not only are economical in cost but supelrier vets that do house calls and AH. My dog suffered from MacArthur Vet. Shame on you horrible Vet and reception is useless. Reply to your reply. Incorrect. The vet said he hadn't had a seizure and he had Please note I work in high needs Disability for over 25 years ...I know a seizure !!!! The Vet is incompetent and I am warning everyone I know of my experience. Shocking You can try to weasel out of this with your reply but not everyone is ignorant!!!! My beautiful Labrador never stood up again after being in your practice!! Shocking. Shame on you

Took my chihuahua there for routine knee surgery and Dr Steve totally botched it. Tightened her leg so far that she wasnt even able to put her leg half down. A year of pain and specialists and therapy ensued. She ended up a cripple who we had to have put to sleep. From a bright happy dog to nothing but heartache and pain. I wouldnt take my human there. *edit - because I couldn't reply to you I will respond here Peter. Dr Steve knows who I am and knew my Chiquita. He performed the second surgery free because he had made such a mess out of the first one. Everyday I feel the pain of losing her, I will NEVER forgive the incompetence and lack of care of Dr Steve. Thats what he did to her... the difference of when we took her there and 2 days before we had to have her put to sleep. She was 7 years old.

The customer service was sensational and their prices were also very reasonable. I was initially very excited to have my little guy groomed for the first time, since he's only a pup but was a little upset when I went to pick him up. The instructions I had left as to how I wanted his facial hair trimmed was not followed and I was not advised that they were going to clip other areas of his body, leaving him with a little cut. He has come home extremely lethargic and just not himself. I can only wonder what he must have gone through. The groomer appeared nice enough and seemed to know her stuff, I just wished she would've listened to our requests or at least briefed us a little more on what she had planned to do. It was after all his first time at the groomers and possibly the last.

After being told by my regular vet that my staffy probably has a brain tumour, after doing almost no tests, and that I should take her for a $3,500 MRI, I decided to take her to Macarthur vets for a second opinion. The staff were miles ahead in terms of caring and professionalism, and I was told by the vet that he didn’t think she had a tumour at all. He walked me through all of the possibilities, and sat on the floor with my girl the whole time. I absolutely can’t express how happy and grateful I am with the service, and I won’t be going back to the old vet. Thank you guys for putting me at ease and actually showing that you care about the animals in your clinic.

I've never experienced a more friendly and welcoming veterinary practice! My dog had a few teeth removed and he was looked after and cared for so well, I was so nervous about it, but he was in great hands. For such a big procedure, the price was very fair and a even ended up being a couple hundred under what I was quoted. And it's always a bonus when the vets understand anxious dogs and know how to approach and deal with them. I wouldn't take my dog anywhere else but here after the good experiences I've had. :)

The vets and staff at Macarthur Vet surgery in Ironbark Ave are fabulous. They've been caring for my pets for near 20yrs. Their care for my kitties has been, and is, exemplary. They're also admirably sensitive to my cares and concerns about my pets. I have no hesitation in recommending this surgery to anyone who wants first class care for their pets.

Very friendly staff. I took my dog in with a sore leg. I appreciated that the vet didn't jump straight to xrays and tests which is stressful for my dog and my wallet. He was put on some anti inflammatories and pain meds and he's now back to his usual happy self! It's a bit of a treck from my house, but it's worth the drive.

Always great service, MacArthur Vet Group managed to squeeze me in for my Kitten that could not walk when we go home, although they were extremely busy they didn’t rush me and I left extremely happy and that my Kitten got a complete look over! Thanks Guys! My little guy is doing so much better today.

Macarthur Vets have been brilliant with our little puppy. Amazing service and treatment of both us and our pet. Recently switched over from another local vet due to a few admin issues with them and quality of service is far higher than what we were receiving previously.

The vets and staff are always understanding and helpful. This was a difficult visit but I wasn't rushed to make a decision. We considered our options and I was able to make an informed decision. It majes such a difference when people are so genuinely empathetic.

The Camden and Mount Annan branch of Macarthur vets have taken amazing care of my dog Boris after an unfortunate dog attack. Libby has gone above and beyond with Boris and done absolutely amazing with his surgery and recovery. I cannot recommend them enough.

Vet Steve and his team are brilliant! We are grateful for their expertise, compassion, and professionalism. We have been to other vets that are local to us, but we always end up travelling back to Macarthur Vet because they are without a doubt the best!!

The receptionist has unimaginable etiquette. I explained that my dog was bleeding and she kept repeating that they go by appointment only. She didn’t offer any kindness in her manner. So disappointing especially when you feel so helpless as a dog mum.

Outstanding vet Very happy with the service Last visit related to our cat being attacted by a dog Cat's leg was totally non operational- now he is back to annoying our dogs,other cat,my wife and myself However, he has stopped annoying external dogs

Great local vet. Friendly staff and Vets. I won't use any vet outside Macarthur Vet group as they are all reliable and friendly. There are several Macarthur Vets in the area and all are wonderful but Camden is my closest so my favourite.

After the loss of my four legged mate they took the time to write and post a lovely card that will be with my dogs urn wherever he may go in the future also the process leading up to the unfortunate day from the staff was very caring.

Every visit has been a positive experience for my pets. The result is they're not fearful and are always happy to see the vets for whatever procedure we're there for. The team are caring and experienced. They certainly have my trust.

Excellent service. Awesome vets and staff members. Their treatment and suggestions have done wonders for my pet cavoodle Scotch. Vets and nurses here are very experienced and know what they are doing. Highly Recommended!!

The Staff are Fantastic, they looked after my mate Joe (jack Russel mini fox) They managed to keep the cost down too the quote. Also informed me every step also carried other test on Joe on the same day, i am so please.

Thank you to Dr Ben and all the staff that looked after our dog Missy at a difficult time. They looked after her and us with so much love and compassion. Highly recommended. Thank you again.

Wonderful and helpful staff...good advice given for our pet....Vet was marvellous...our dog doesn t like other dogs and staff were excellent in managing the traffic...thank you all

These people are terrific - they absolutely love the animals and it shows. They looked after our boy, and this time looked after an injured bird we took there. Wonderful bunch

It is always a pleasant experience for us and Charlie when we go.The staff are kind, caring and pleasant to deal with. She loves it and is always well behaved - I hope …

Dr Libby Is just so wonderful She listens She is compassionate And knowledgeable The nurses are also excellent I am always confident and informed after our visit 3 x furbies

Exceptional customer service from Peter. I would highly recommend anyone in the area of their locations taking their family pets to them if you want the best care

Thank you for your kind nature for my beautiful cat Lola she was in a lot of pain but thanks to you guys she is much better hope I can stay with you all …

If your fur baby needs care this is the place to go! The staff are made of Gold. They take their time and make sure your fur baby gets the best care possible.

Outstanding service, knowledgeable experienced staff, and genuine care for animals is strongly evident. Affordable, professional care for your furry friends

The Vets are very knowledgeable, most of the nurses have excellent bedside manner, and they have 7 day per week trading. They truly care about our pets.

When it comes to taking proper care of your fur babies, both the staff and the veterinarian may be of has been assistance. I highly recommend this vet!

Great first experience. The team here are lovely and took care of my beautiful cat. Very friendly and great service. Great government benefits too.

Thank you guys for looking at and treating our princess parrot peajoy Amazing job and we thank you from the bottom of our heart Very professional

Kind professional staff. We had to have an old sick dog put down. The staff were all very sensitive to our loss, especially with the children.

Affordable. Quick. They will feed you with as much information and detail as you need to get your pet sorted quickly. A real 5 star business.

They are the most caring and thorough vets I have ever been to. And the hours that they are open is such a big help when you work full time.

Highest level of professionalism with all staff. Compassionate and kept me in the loop with pricing and how my fur baby was with surgery

I've taken my dog here for about 9 years. They are a lovely vet who treat the animals and the people with kindness and understanding.

Fantastic team of professionals who have no problems dealing with our very over active and excitable Boxer dog. Highly recommend!

The staff are welcoming The vets are caring and knowledgeable and give us dog mummy 's strength and confidence …

Fantastic customer and puppy care for all the team. My furry baby Macca (Malamute x) gets the best attention when he is there..

Went in for urgent attention to my pet, but the practice was focused on maxing it's revenue. Would avoid going there in future.

Our choice of vets in the Macarthur area. Staff are very welcoming and go out of the way to make each animal feel welcome.

This is an outstanding Veterinary practice. There is a real and palpable concern showen for both clients and their owners.

Steve and his team are without a doubt the best vets ever. I'd be lost without them. I can't think of a bad word.

Ben, Steve and the nurses are all Amazing , thankyou so much for taking really good care of my baby girl Holly.

Staff pleasant took pup there that had been hit by a car. Puppy was found to be OK nothing major wrong.

The vets and nurse staff are great. They know their stuff. Very comfortable with taking my animals here

Very kind and considerate to my very old dog. Nice staff and a very calm atmosphere. Reasonable prices

Board our cat their all the time,has her check ups etc there,people are friendly,place is very clean

Awesome team very friendly great service been using these guys for over 20 year Highly recommend

All our animals love it! They take such good care of them and are very knowledgeable

very friendly, able to handle gently my anxious dog, great advice and thorough care

The staff we're very professional and compassionate I was very happy with them

We have been with these guys for years and have seen no reason to change.

Vet was lovely, looked after my pet and was very thorough. Great place.

The local Veterinarian we use when not needing to go to the University

Lovely people, caring for both animals and owners. Highly recommended.

Such a nice place feel good that your favourite pet is in good hands

Cannot recommend more highly. Steve and the team are just fantastic.

My furkids are looked after and the staff are always very helpful

Great vets who really do care about your pets. Highly recommend.

Very rude reception. Don’t waste your time find another vet.

Great place, friendly staff, everything explained properly

Been going there for many years. Always cv good service

Friendly helpful staff and great hours of availability

So friendly and helpful, been going there for years .

Friendly staff and professional hard working service.

No post op care, but very quick to take your money .

Amazing. One of the best vets we have ever been to!

Excellent animal care at very reasonable prices.

Great service and they really care about it pet

Always look after my dog. Good caring vets.

Great friendly team, fantastic facility

Excellent help and support for my cat..

A good experience for my little Chewy.

Just the best service for our fur baby

They nice helpful I must say good jod

The vet was helpful and understanding

staff are very friendly and caring.

The best place to go for your pets.

Very honest and friendly service.

Very professional and caring vet

Good people but SUPER EXPENSIVE

Friendly & helpful vets & staff

Great service and a happy pooch

Good vet clinic. Vets are great

Very thorough and professional

Very caring and good service

Amazing, caring vet centre.

Made my sick dog better.

Very helpful and caring

Always friendly service

Very good, nice staff,

Staff were fantastic

Lovely workers here

Fantastic vets

Awesome staff

Best vets.