I have been with this branch since I owned my first car. I love the team! Especially Brandi & Cristal. Brandi has helped me on numerous occasions when I was having difficulty w/my old apartment complex. They were stealing money from me saying I didn’t have renters insurance & charging their own. But Brandi sorted everything out & helped me get all my money refunded back. Cristal is the sweetest. She helped me recently. Usually I come in the office for everything but having had a brand new baby I had to do everything over the phone. & Cristal made everything smooth & easy going for me. Both of them are professional & very helpful. I recommend them & the entire team!!! Five stars for this branch ⭐️⭐️⭐️⭐️⭐️ . If you need insurance or looking to switch this is who you want to work with. You won’t regret it

When I married my husband, he had been a State Farm customer for many years. He made me cancel all of my policies and switch to Michael Nickas office. I was very hesitant to do so originally. However, now I would not consider going anywhere else! From the first time I ever had to work with Brandi Boatwright in this office, I felt like I was family. We have since purchased 2 new cars and a house and Brandi handled the insurance for all of them. If I have a question, she responds immediately. She helped me make sure the house I was buying had the best coverage possible and walked me through multiple options. It honestly felt like talking about insurance to my sister. I hope State Farm doesn't ever raise my rates, but even if they did, I don't think I could ever leave now! Thank you for everything Brandi and Michael!

I have been a client of Michael Nickas agency for several years and have really appreciated the time and attention I have received from their office. Routine matters have always been taken care of without a problem. When an unusual situation arose, I have contacted Rebecca Stanton several times. Once was about my possible move to the US Virgin Island and again yesterday about a change in my premiums. In both instances, Becca assured me she would research the matters and get right back to me.....and she did. Becca had a complete explanation for me and answered all my questions. It is reassuring to be able to rely on your Agent and people like Rebecca Stanton to receive such excellent service. I can recommend Becca and the Michael Nickas Agency to you without hesitation.

I only have great things to say about this State Farm office. They are always so friendly and helpful. Dani just went above and beyond to ensure my homeowner's policy issues were corrected & finalized while we were on the phone. It involved her speaking with a couple underwriters and taking a good chunk of her time. However, she followed through until I was satisfied. Excellent customer service. Earlier this year, Kayla helped me to switch my auto policy to over to State Farm. She made it super easy and everything was done electronically. the discount to my homeowners policy went into effect without me having to ask for it too. I really appreciated it!! That alone saved me $130 a year without my even asking. I highly recommend State Farm and this office!

I have had nothing but extremely professional service from the team at Michael Nickas state farm. From my very first visit to every change or question that I have ever had with any one of my policies from personal property to life insurance to my multiple vehicle policies. Brandi has always been there whenever I have needed anything and I would recommend her for any insurance needs. I was recently in an accident and she went above and beyond to help my family and to make sure that we were all ok. She even called to check up on us which I really appreciated. The best customer service hands down!!

On 03/03/22, Account Manager Dani Cusick went above and beyond to make sure I had everything I needed. I was purchasing a new vehicle with my salesman Danny at Tom Bush Audi and had to add the vehicle on my current policy. Dani added the vehicle to my policy by replacing a vehicle that I no longer owned in no time. There were no additional hassles to add extra coverage. She also offered to call me at a later date at my request for a different product. She was sweet, funny, proficient, and very professional. I love my Statefarm coverage. ❤️

I personally do not have insurance through State Farm, however my mother did. She recently passed away and EVERYONE at Michael Nikas State Farm Agency was so helpful and kind to our family. They even sent out a card offering their condolences. This type of customer service and support is hard to find these days. I am very grateful for their help and support. I am glad to know that mom had such a kind team working with her. I will definitely be reconsidering who I get my insurance through when it comes time to renew now!

I have been a customer with this particular State Farm office for well over 10+ years. I have NEVER had a bad experience. Anytime I had questions, they always have answers. If you go to the office, they all welcome you with a smile and most times a hug. Truly they are a family and have everyone’s best interest at heart. I recommend this specific office to anyone looking for insurance of any type and I know you will be pleased. Mr. Nickas will greet you himself. They are all very down to earth and humble people.

Michael Nickas State Farm is by far the best State Farm I have worked with. I have moved from his office's territory and actually have a State Farm Office of another representative 1 mile from my house, but given the customer service and "Over and Above" assistance I always get from his office, I remain a faithful follower! Shayna is a Gem and helped tremendously to find the best policies for me and even saved me some good $$$ on my pre-existing auto policies just for catching a typo. Strong work! Thank you!

The owner/agent is NEVER in the office. If pushed you will eventually be told he is “working from home.” The staff is nice but unknowledgeable. Just call direct to corporate if you need a reliable office. I have had numerous issues over the years with a life policy purchased by a family member that I now own. Today I finally requested an agent change. It has taken me 3 weeks to get a loan payoff amount and just discovered the agent did put through a payment made to him via phone almost two weeks ago.

Love, Love, Love the Michael Nickas State Farm Agency! Michael is so personable and truly cares about you! The office staff is always very friendly and helpful, anything I've ever needed they are always there to help. The office manager Brandi, she is always so happy and helpful, I feel your smile through the phone, its contagious. I find myself smiling more after speaking with her. They all genuinely seem to love helping their customers, I wish all companies made you feel as appreciated as they do.

Love, Love, LOVE this agency and the wonderful people that work here. I have NEVER had an issue that they haven't been able to resolve. Brandi is my go-to person, and although I will happily speak to anyone there, she is ALWAYS the first person I ask for! She has personally reached out anytime we have put in a claim, even if it's just a small windshield claim! Highly recommend Michael Nickas Statefarm agency, but if you ask anyone I talk to - it's Brandi's statefarm that I'm recommending!

I have been a customer of State Farm for 10 years and have always enjoyed the experience. We are getting ready to embark on a new chapter of our lives and moving to Florida. When I called my Agent Kenya Hamilton to find an Agent in Jacksonville, I was given Michael Nickas. Shayna Sow was excellent with helping me with the transition. She was super knowledgeable and courteous. I am so glad that we have decided to stick with State Farm all these years. They really make you feel like family.

I spoke with Natalie today and she really made me and my husband so happy. We are having a hardship at the moment but she stepped up for us and made sure we wouldn’t loose our car insurance. Natalie I want to say thank you for your support and thank you for understanding everyone goes through trials. I hope you stay with Michael Nickas you’re very nice and you’re customer service is excellent. Thank you for helping us get through this difficult time. Mrs Terri Isley-Sanders

Just have to rave about the service that Becca has provided me for years. I have never had such a helpful, knowledgeable and caring insurance person supporting my insurance needs. I would HIGHLY recommend the Michael Nickas agency, and Becca especially. Insurance isn't something I normally get excited about, but Becca and this agency have always delivered the best customer service for the many years I have been with them. If you need an insurance agency, you should look no further.

FLOWERS FLOWERS IM THROWING FLOWERS!! My experience has been by far amazing with this group! From the beginning steps and finalizing with Ms. Natalie, to upgrading and policy extensions with Michael K., to getting my handy dandy emails from the big Michael N; they have by far impressed me and are treating me extremely well. I'm so excited to be on the journey with them in securing our asset and most importantly our health and bodies. They are just great. 10/10 HIGHLY RECOMMENDED!!!

My family had an amazing experience with Michael Nickas State Farm agency! Brandi went above and BEYOND. She was in constant contact with me or my family, all the while remaining friendly and kind, in an extremely frustrating situation. I had issues getting my medical records and she was so understanding and did everything she could to help us out! If we could give her 100 stars, we would! Thank you Brandi for all your knowledge, help and support!!! Also, Thank you State Farm!!!

The staff of Mike Nickas' State Farm Insurance Agency has always addressed my questions and concerns with the utmost courtesy, professionalism, and timeliness. Moving from Georgia to Florida forced me to revisit some of the provisions of my policy due to differences in state insurance regulations and legalities. His staff explained these differences and guided me in making decisions that protected my coverage. I highly recommend this agency for all you insurance needs.

Car/house insurance- tricky business. If you you need someone you can trust, who will take the time to answer any questions and in the end - to help you , call this agency, and not less , ask for JENNA! She’s really kind, professional and she will take all the time in the world to explain and give you the best answers related to your policy. I never talked to her , and I’m happy I did today. Probably the best insurance agency in Jacksonville Fl. Thank you very much

The agency has been very prompt and helpful. I worked with Dani in this office while I was rushing to get everything in place preparing to close on our home. She stayed late on a Friday afternoon to make sure everything was buttoned up and ready to go for the mortgage company. Thank you Dani! And honestly, no one has been able to touch their auto. I have worked with a couple others in their office as well and anyone I speak to is kind, upbeat and helpful.

Grant Richardson is amazing! I Recently needed my homeowners updated. I did a Google search and found Michael Nickas - State Farm Insurance Agent.. Called and I was lucky to get Grant on the phone, he got me a quote on the homeowners insurance that beat out my previous insurance company and all the quotes that I had gotten from shopping around, he was very kind and informative, and I felt like I was chatting with a friend the whole time- VERY personable!

Dani and Michael are like having your best friends looking out for you and in my case my business too. Could go on and on about how they make sure that I have the right business and personal insurance, take care of documentation needs, and check all the boxes as a partner. They also will make sure you know that your business is important to them. Have recommended them to many friends as well as business associates over the years.

Michael has an impeccable staff. Everyone in his office I've ever delt with was courteous, professional, kind, honest and quick to help and resolve any problem, answer any question and recommend savings potential. I am extremely happy with my agent and his amazing team. I would highly recommend bringing your insurance needs to Michael Nickas' State Farm office. They will take care of you and never let you down.

Brandi is a superstar and always goes above and beyond for me as a customer and has been ahead of the game on everything that has come across , Brandi is always quick to fix or help resolve the problem. Her Customers Service is top notch. I am a trainer for a retail store and customer service is what it is all about and the customer service I get from her and everyone at Michael Nickas StateFarm is amazing

BEST SERVICE EVER! Ever since I started my policy with Michael Nickas office I have had such a great experience. My direct contact has been with Shayna and I have never had an issue at all.She's always been prompt to contact me when I've been in need of a claim or question. I just want to thank your office for always being there for me and helping me with all my policies and needs. THANK YOU.

We have been with Michael Nickas for over 25 years and we are very pleased with their services and quick responses to our needs. After hurricane Ian went over the top of our house, Erin Husa was very helpful when we were required by FEMA to get flood insurance and she was a life saver when we requested a refund when the zone was changed and money was owed. Thank you, Erin for all you do!!

I really enjoyed working with Brandi she helped in every way to make sure we got the best price for our family especially with 2 teenagers on the policy. She is amazing and great to work with, if you need a quote or got questions definitely call and ask to speak to Brandi to get your family insurance. Thank you Brandi you are the best! Michael is lucky to have you as his office manager.

I recently had the pleasure of interacting with Brenda from State Farm, and I must say, her customer service was exceptional. Brenda’s knowledge and professionalism made my experience seamless. She went above and beyond to ensure I had all the information I needed, and her friendly demeanor made the process enjoyable. Kudos to Brenda for making insurance matters surprisingly pleasant

Joy, my account manager for the past 4 years is absolutely wonderful - 10 stars - for friendly, professional, knowledgeable -she's always ready to go the extra mile -and has a great snese of humor. Rare find in these days - Superlative customer service. I moved from Jacksonville to The Villages 10 years ago (2 1/2 hrs away) and have stayed with this office - all personnel are great!

We’ve been transitioning cars and other policies from another state and they have made it as easy as insurance can be SF does tend to be a higher premium but when I have had issues it’s always been worth it. This last go around I have been working with Joy. We are trying one house into a rental and buying another. A LOT Of email and questions and she has been super responsive

I really appreciate the professional customer service I received from Dani. From day one, she has ensured my family is taken care of with our insurance needs. Dani has updated me on all my requests and is very thorough with the information she presents to us. Michael even took time out of his busy schedule to introduce himself and welcome me to the State Farm Family.

Becca Stanton is amazing! My previous homeowners policy increased by almost $1000 this year. Becca quoted me a new policy with great rates for my homeowners and vehicles. Everything was ready when I was ready to discuss. The process was super easy because of Becca. Becca is knowledgeable and professional. I found my new insurance home with Becca and State Farm! ❤️❤️

I am so grateful for the service provided by this team.I recently had the pleasure of speaking with Brenda,one of their reps at the Michael Nickas location and she was very kind,patient and informative.Michael and Brandi keep a well oiled machine running behind those doors.So proud to be a part of the team guys.Much love Fam and keep up the good work.

Michael is the best insurance agent I've ever dealt with. He saved me thousands of dollars on my exotic car, and my home insurance, I recommended him to my friends and they ended up saving a ton of money to. I highly recommend Michael and his company is whole staff is fabulous to deal with. Thanks again Michael for saving me a lot of money. Ralph. N

I spoke with Brenda today and she was exceptional. She answered all my questions and explained everything to me in great detail. Brenda made me feel comfortable and she did not rush me which is rare these days! I inquired about other insurance related topics and she was very knowledgeable and personal. Thank you again Brenda, much appreciated!

Dani is beyond awesome and so easy to work with. Not only is she professional she is personable. I actually enjoyed the getting different insurance experience. This was even before not only was she able to increase our coverage it was a lot less expensive. I am telling everyone I know to call Dani. Believe me you definitely will be happy.

I've been with Michael nickas since I moved to Jacksonville and have always had a good experience. Today was no exception. Dani answered the phone, and with a friendly attitude gave me all the information I needed and adjusted my account. She was quick too! Zero complaints about the agent or highly rated talent he brings into his office.

I've been with State Farm for over 40 years and have had excellent service. Recently I had an issue with my new mortgage company and Homeowners insurance. Thankfully, I had Kayla from State Farm who assisted me as the go between. She went above and beyond to help me and the problem was rectified. Thank you to Kayla and State Farm.

Bryce took amazing care of me! He made the quoting and pricing process an absolute breeze! It’s always nerve racking for myself to go about getting insurance and Bryce helped calm my nerves and made it 10x easier! Definitely my #1 recommendation from here on out! Also a big eagles fan myself so we had something to bond over!

Dani has helped me tremendously throughout this entire process. The wealth of knowledge she has, made our conversations delightful. No question was left unanswered. I highly recommend Michael Nickas Insurance agency and definitely implore you ask to speak with Dani, for any account related questions! Thank you!

Dani is very professional, knowledgable and great to work with! She really cared about getting us the best rate and coverage for our needs. She helped save money on our auto policy when our previous long term auto insurance agent failed to even respond to our requests for quotes. I highly recommend Dani Cusick!

After my then current insurance premiums were set to raise 30% with no claims, I knew it was time to start shopping again. Multiple friends referred me to this office and I had a great experience changing both auto and homeowner's insurances with Brandi to State Farm at a much better rate. A++++ service!!!!!

Mike, Brandi and Hannah are very professional and we trust them to give us the best rates. We have our auto and life insurance through this agency and they have never let us down. When adding a policy for our daughter’s car Brandi made the process easy and responded immediately. I highly recommend them!

Michael Nickas and his team are the best! They always help me quickly and professionally with my auto, home and life insurance needs as well as car loans. I truly can’t thank them all enough for how many times they’ve helped me (and it’s been a LOT!) I highly recommend Michael Nickas State Farm!!

This agency truly deserves 5 stars! Every time I call in I get someone who is extremely friendly and helpful no matter who I speak with. Brandi, the office manager, will bend over backwards to help her customers. It is refreshing to get such great customer service with this State Farm agency!

I've worked with just about everyone from this office, and they are all fantastic. Diana is fantastic and always helps me get what I need. Most recently, Dani worked extensively with me to get me the right life insurance policy at a good premium. Just a great bunch of people to work with!

Cristal at State Farm is one of the nicest people I’ve had the pleasure of working with. She gave me a great quote and lowered my auto insurance from $133 to $62 a month and she explained everything in plain English. She followed up and gave me the best service!! Thank you Cristal!!

I am a newly licensed driver and reached out to the Michael Nickas Agency to get a quote…. Brandi was extremely helpful finding a rate that I could afford while giving solid coverage. This office has been very helpful and helped me understand how insurance works. Highly recommend

After speaking with Dani yesterday I changed my previous auto insurance from GEICO that I had for over 50 years to State Farm. She is an excellent agent and made everything easy for me. She was professional, friendly and helpful. I'm glad I switched to State Farm because of her.

Kayla Miller is awesome getting us homeowners insurance for our new home! We had some issues with inspection and she was patient with us while we got the issue solved. Once we did she was fast at getting the paperwork to our title company. We closed on time!! Thank you Kayla!!

Brian Leonard was amazing at hooking up a ton of auto insurance savings for me and my family. I have USAA and I was wasting about $2k a year. I now have same apples to apples coverage and save $2k a year. If you have USAA consider looking elsewhere! Thank you Brian Leonard!!!!

Dana Cusick is the best. Very polite, funny, patient and professional. She answered all my questions and gave me the BEST policy within my budget. She has excellent customer service skills and I look forward working with her in the future. She’s definitely a keeper.

Sometimes you definetly have to go back home!!!! After leaving State Farm for a brief moment, I realized that not all insurance comapanies are the same. The first class customer service and trusted advice that I recevied from Brandy B could not be matched!!!

I've been using Michael Nickas State Farm for over 2 years now and have only ever had great customer service experiences. Chris helped me today and was fast, personable, and genuinely kind. I love that I never stress about calling in if I need something!

Loved working with Michael Nickas State farm office. I had the pleasure of working with Cristal who was extremely responsive everytime i emailed. They have helped me with car insurance, rental insurance and home owners insurance. Would highly recommend

Just wanted to give a shout out to Dani. She was exceptionally helpful and patient with going over all my options to get the best rate for car insurance. She's very thorough and responsive and helped me out with all my questions. 5/5 stars for Dani! :)

I have been with this particular State Farm agency for ions and would never take my business elsewhere. Brandi Boatright is as sharp as they come and ALWAYS goes above and beyond to make certain that me and my family have the best coverage

Get in touch with Dani Cusick. She was hands down AWESOME! While professional, she was a joy to work with getting me more coverage with added life insurance for less than I was originally paying with the previous company. Again- AWESOME!!!

I have to give a specific shout out to Katherine: absolutely STELLAR service! I just had to update a few mundane details, but she was so prompt, friendly, efficient and professional, I hung up the phone with a smile on my face! It was a

There has never been a time that I have called and talked with any of your customer care employees that I have questioned would what I needed would not be done. Office staff are very informed of the policy and can do the changes that I

This is the best agency! I feel like they are family. Brandi especially always goes above and beyond. I moved from out of state and she made the transition super easy and seamless. She is so quick to respond to any concerns I have and

Michael Kerr is a exceptionally great agent, i would highly recommend people to use this agency, State Farm has been used by my family for years and because of their excellent agents, will be used continuously for as long as possible!

Awesome agency..then and now.. Michael answered my phone call when he was sitting with his mom..she was ill..he didn't have to, but he did.. Kayla has been just great helping us navigate living in 2 states this week. Highly recommend

Dani was AMAZING!!!! We needed a state to state transfer, and she made everything so easy getting our Florida policy. We've had State Farm for about 20 years, and they have the best customer service. Thank you so much Dani!!!!!

I just moved to Jacksonville from Texas and I was searching for a good agent to transfer my insurance. I was bit skeptical about the online reviews but when I called them I can find that all those reviews are true.

My agent was Brandi, she was amazing she was able to get my home owners and vehicle insurance taken care of in a timely and professional manner! I highly recommend using this agency for all your insurance needs!

We have been with this agency for years. They always have great customer service but Erin is one of the best. She is always professional and answers my questions in a timely manner! I recommend them to everyone

Was dealing with agent Michael Kerr today. What a pleasure doing business with him. He was kind, courteous and so efficient. Please reach out to him @ State Farm if u are looking to write an insurance policy.

Michael Nickas State Farm Insurance Agency is always a pleasure to work with. Brandi is very attenuative when reaching out. She understands our policies and answers our questions quickly. Very professional!

This was the greatest experience I have ever had as far as dealing with and insurance agency everyone was friendly and more than willing to explain and answer any questions that I had. Wonderful Experience

We called for a quote and got more coverage for less than what we were already paying. Brandy took care of us. She was fantastic. She didn't waste any time getting us set up with exactly what we needed!!

Kayla Miller did an outstanding job of getting me less expensive and better homeowner's insurance, saving me over $700 less than my prior policy and also getting me $200 back on my car insurance.

I had the pleasure of speaking with Andrew about a renters policy and he was extremely knowledgeable and helpful. Couldn’t be happier with the customer-service I received. Thank you again Andrew!

Speaking with Dani was such a pleasure. She is knowledgeable, relatable and professional. Those are great traits to have when dealing with something as serious as insurance. I highly recommend!!

DANI!! She was very helpful and took her time with me getting set up with everything. She is great at what she does and I’m very thankful I got her when I called.!! Thanks again DANIIIII!!!!!

I had a wonderful experience with Michael Kerr. He was very helpful, upfront and provided me with the information I needed. I signed up for auto insurance with him after our conversation.

I have been with Michael nickas state farm office for a while and they have always taken care of my needs in very timely manner..They are great. Dani and Brandi are great at there job

Erin was great to work with! She responded very quickly and effectively helped me with everything I needed! Would absolutely reached out to her if I need anything else.

Dani was very helpful to me gave me all the information that I need to move forward a sweet personality I enjoy working with her have a wonderful and blessed day

Bryce Baker was an enormous help to me. I completely changed over my insurance for home car and an umbrella policy. He helped me save money in every way possible

Dani Cusick was super helpful and a charm to work with, she was funny and very professional. I'm glad I could work with her on my new policy. Thank you Dani!

Kayla is always professional, responsive, helpful and pleasant. I am extremely appreciative of all the help she has provided when I have reached out to her.

First, I am happy to be saving money. Second, Dani was informative and to the point. Less than ten minutes I was set up and done. My way of doing business.

These guys are awesome in this office. I’m glad to have them to help me with my insurance. They’ll work with you and are a lot more than just a business.

Bryce gave me a quote for auto insurance that was cheaper than the rest. His outstanding service made it easy to switch agents! I highly recommend them!

Dani was excellent. She was very helpful and efficient. The staff is very professional and my experience with them for over 20 years has been wonderful.

Excellent and responsive service from Kayla Miller! She walked me through the whole process of changing home insurance companies from start to finish.

I recently switch to State Farm and saved a significant amount of money. Dani Cusick, my account manager, has been providing excellent service.

Dani was very professional and welcoming. Resolved all my insurance transfer with courtesy and a smile. outstanding 5 stars customer service

Natalie was very professional and helpful and stayed with me and worked with me to resolve my issues i’d recommend them to any and everyone

We greatly appreciate the quick and friendly assistance we received from Erin Husa! She took care of our requests in a very timely manner!

Bryce got me set up with a supplemental health policy today. He made the process quick and took care of everything for me!

Will never use you guys again. No accidents, homeowner, no claims over 50 and my insurance is 4800 a year shame on you!!!!

Erin Husa was very helpful with my most recent request. She followed through on everything I asked for. Thank you, Erin!

Erin is great, all my insurances with there office, they deserve 5 stars i would definitely recommend them.

I have nothing but exceptional comments for the agents at Nickas. Prompt, efficient, thorough, polite......

Dani C. at State Farm is one of the best. Friendly, professional and knowledgeable. Thank you!

Brandi is the best! I called to ask a question and she went above and beyond. Thank you!

Loved that I found a Familiar face Miss Deborah is great. Thank You

I needed to update my car insurance. Dani did a great job.