I love Na Hoku's jewelry and have purchased multiple pieces for my lovely bride. In 2014, while visiting Maui, we purchased one of their newest designs "The Wave" pendant. During the past 7 years, my wife has worn this perhaps 15-20x. In late 2020, we noticed that several pieces of opal had fallen out of the pendant. We visited our Dallas Na Hoku store and arranged to have the pendant returned for warranty repair on Dec 22, 2020 under their lifetime warranty against defects in materials or workmanship. AFTER 12 WEEKS, I was advised that the pendant was not covered under warranty, despite no abuse of the pendant. Further, the repair would take an additional 10-14 weeks. I understand that COVID has affected Hawaii and Na Hoku's suppliers, however, this has been a terrible customer service experience. As a lifetime customer purchasing jewelry when we travel, I am deeply disappointed with this factory response. I do appreciate the personal efforts of Brian, the Dallas Store manager.

Absolute integrity ! From the moment I walked into the store I was greeted with "Aloha " by a beautiful lady . It only took a moment to feel comfortable in knowing that she was an expert in her knowledge of jewelry. She introduced herself as PJ and begin to explain in detail the meaning of the different items offered and helped me to decide which piece was the most fitting gift for the person I was buying for ! The jewelry is very unique in its aesthetics and quality . Very different from the typical chain box stores. I stop by now and then to see new items and just to feel the positive vibe that I get when I enter the store .

I could tell y'all a long story but what it boils down to is that my husband bought me a Hawaiian wedding band over 30 yrs ago, but I do think he forgot to mention about the lifetime enameling. So when I dropped into the store in FL (at Disney Springs), I was inquiring about enameling. And it so happened that I have a stamp inside my ring that connected it to their store, so I got my enameling free. The staff were so helpful and courteous, and they have beautiful jewelry. Worth the price, I love my ring. Thank you, Na Hoku Hawaii...

Mirka is fantastic! I liked a sand blast finish ring at the store but it was too big. But I needed the ring within a week, so special ordering was out of the question. Mirka took the initiative to go talk to a jeweler in the mall and worked out the resizing of the ring with them to be able to meet my deadline. She could have taken the easier route and just told me sorry it’s not possible. But instead, she took the time to find a solution for me. Thank you very much Mirka…you’re awesome!

This is not your standard jewelry store with things you will see everywhere. I bought a necklace and matching earrings as a birthday present. Very beautiful and almost unique. Hawaiian silver and wood, reminiscent of the silver and turquoise you will find in the Southwest. The sales staff are very personal, helpful and informative.

Absolutely Love this Hawaiian Jewelry Store. They make the majority of their Jewelry in Honolulu Hawaii. The staff is extremely helpful and very Customer Service friendly. Highly recommend this Store at NorthPark Center, Dallas, Texas

Maravillosa joyeria para todo tipo de clientes y de precios amable personal e inumerable piezas finas de vran lucro ya es la tercera vez que me atienden exelentemente

Awesome Hawaiian Wood and Presious Metirial Jewelry like I've never seen before. Beautifully designed and we'll worth the $$. Btw it's all that expensive....

BEAUTIFUL jewelry and very friendly staff. Purchased a ring which is being sized at this time. I am anxiously waiting for a call saying it's ready

This place has a lot of beautiful jewelry. Plan to stay awhile. Hannah and Kate are fantastic storytellers and love their culture.

Wouldn’t recommend getting your chain repaired here. They’ll give you a cheap one back and say oh well blah blah and rip you off

Service by PJ was fantastic as always. She always goes beyond expectations to make sure you leave with what you truly want.

The staff was helpful and knowledgeable. I found the perfect gift to have a reminder of our honeymoon in the Islands.

Original pieces. Outstanding customer service, high quality merchandise. Price ranges for all budgets.

Had a ring that some of the stones came out. They fixing it for free. Absolutely Love There jewelry.

Lady was informative and patient. They have a big selection of beautiful jewelry.

Somewhat unique items with an island flavor. A bit pricey for what they are.

Pleasant shopping experience, good selection of pearls, would recommend.

Very interesting sea life jewelry store. Must see to appreciate.

The perfect place to find the engagement ring ❤❤❤

Nice jewelry and gems at a reasonable price.

Love Hannah and the great customer service!

Very helpful and gorgeous jewelry

Very professional and welcoming!

Muy bonita joyeria