Dear National Car Rental Team, I am very happy and thankful for the exceptional service I received from Mary Jenkins during my recent car rental experience. Her professionalism, attentiveness, and dedication to ensuring a smooth rental process were outstanding. When I approached the rental lot executive area, Mary greeted me with a warm smile and a friendly demeanor. She patiently listened to my requirements and provided valuable recommendations to meet my needs. Mary's extensive knowledge of the available vehicles and their features was impressive, making it easy to select the perfect car for my trip. Mary displayed excellent attention to detail. She meticulously explained the terms and conditions, rental agreement, and any additional charges, ensuring complete transparency. Her thoroughness and professionalism gave me confidence and peace of mind. Furthermore, Mary's willingness to go above and beyond to accommodate my requests was commendable. She arranged for a complimentary upgrade, making my experience even more enjoyable. Her genuine commitment to customer satisfaction was evident in every interaction we had. I would like to sincerely thank Mary for her exceptional service and commend National Car Rental for having such an exceptional employee. Mary's dedication to providing outstanding customer service reflects positively on your company and sets a high standard for the industry. Please pass along my gratitude and praise to Mary, who has made a lasting impression. I will not hesitate to recommend National Car Rental to friends, family, and colleagues, thanks to the exemplary service I received from Mary. Thank you once again for a memorable rental experience. Best regards, Gil Cerros

I reserved a car for November 15th at the Albuquerque airport. When I arrived there were quite a few people waiting as there were no cars. I waited about 30 minutes to get a car that did not meet my needs but I felt I had no choice as I had an appointment to try and make but missed. I understand things happen but what really is upsetting is that I called in, was told my call would be escalated and someone would call back. To date I have not received a call. It's been a week. I also wrote to Customer Service 5 days ago. No response from them either. Lots of advertising from National in my email though. There were 2 bright spots. The young man tasked with trying to keep us all informed and happy. He busted his rear to get to everyone right away and kept us up to date. He smiled through it all. The young lady when I returned the car. She graciously offered a credit for my troubles. I accepted but this only helps the company. I was the one inconvenienced. I hope National takes note and realizes how many people were inconvenienced that day. Things happen. It's how you respond that is the sign of a good company.

Super short staffed, long lines, computer problems, handling customers for Alamo, and Enterprise as well. What a recipe for a terrible review but... Mikey (who might be a manager, but certainly should be) was outside in the heat with a line of customers. He was calm and composed handling everything politely, positively, and with a smile. The counter inside was having issues with an international rental so after half an hour of struggle they started sending everyone outside. I commented that they were severely understaffed to which Mikey responded, "We had a few call-ins, but we'll have you down the road and happy in a sec, I personally guarantee it." Hot, hungry, tired, and grumpy, this young man's positive disposition was what I needed to change my attitude. My day was infinately better than what he was going through, thanks for the reminder to be thankful for the good days, even when there are "little hiccups." If not for him this review would probably be two or three stars.

Was disappointed that National did not have the vehicle I had reserved so far in advance. While the Armada may have been an upgrade in class it has less seating and cargo capacity than the minivan. We had to alter our planning to adapt to the misplay of National. Employees were great and well trained. A+. Operations grade - C. You had vehicles. Would've been nice to know in advance that there aren't any refueling stations at the return exit. I should've guessed that as I saw many cars exiting one exit north. Ended up paying the exorbitant charge rather than hunt for a quarter tank of gas as we had a two year old in tow. Perhaps someone in customer service will take note and add to the reservation detail for the next first timer to Albuquerque airport.

Upon arrival at the Tri-Cities airport, I went to the National Car Rental counter and was greeted by Paige Raebel. She quickly processed the paperwork, provided me with her business card in case I needed any support during my stay, warned me that the inclement weather recently experienced limited National's ability to completely clean the outside of the car, and reminded me about the rental car key drop off point at that airport. She then followed up with both an e-mail and a voice mail to make sure I knew how to find help from National, if needed. Finally, she then informed me by voice mail about the amount of the rental, since the counter wasn't opened when I returned the vehicle. Excellent customer service from National on this trip.

Your employees are great, but National does not have enough cars available! I had to wait at an empty rental lot, along with approximately 20-30 other people for cars to be "brought down" to the rental lot. The National employee at the lot was very personable, under a clearly stressful situation, but the but the lack of cars is unacceptable. As an emerald club executive I expect, plan, and budget my time assuming there will be cars available when I arrive so I can grab one and be on my way. This is not happening on a regular basis. Also, when I try to reserve a car, I am constantly told that National (and Enterprise) do not have any cars available. If this continues I will definitely stop renting from National, and use another vendor.

Our 5 star rating is directly due to the outstanding customer service that Lauren provided. Our initial experience was not going well due to a male employee who was older. He was completely unhelpful, he stopped helping us in the middle of finding us the type of car we reserved and started helping two ladies that appeared older in age than my husband and me. He actually said we could go rent a car from your company's competitor. Now, enter Lauren to save the day. She did an excellent job and provided the type of customer service any company would be proud of. She deserves recognition for her stellar work. Thank you Lauren for all your help. We truly appreciate employee's like you.

Well, I am an Executive member and loyal to National, but I landed in ABQ and was on my way to pick up my car on the lot. It was late, 10:30pm on a Wednesday, and when I arrived at the lot, there were no cars and I was the forth in line. We were told that cars would not be available until 4am the following day. Long story short, we were not given hotel vouchers, UBER rides or food vouchers. Finally, two cars were released, after I pitched a fit, and I was given a car. Two people left and that is the only reason that I did get a car. I would have waited, but I was going to my mother's funeral 2 hours away and I needed to go that night. I hope that National gets there act together.

The employees at the Albuquerque Airport location did their best, but all they could offer me that was large enough for my family was a 3-year-old, dirty, damaged, defective, 3-year-old vehicle with over 55,000 miles on it. As a long-time executive status member, I have come to expect better from National Car Rental. Again, the local employees were accommodating and apologetic for the poor selection as well as the many issues with the van I had to drive, even providing a discount on my rental (for which I am grateful). But, a week of vacation driving around in a that sub-standard mini-van was not the quality of service I have come to expect from National Car Rental.

Love dealing with National Car Rental. Comparing pricing, we found National to be the best price with the best car options. My husband was very impressed with the "go directly to your car" option and selecting the vehicle we wanted from a whole area of options. He uses Uber mostly for his travel, and was bragging on the quick process National has with their "no-counter" line to obtain your rental. They were honest when identifying the vehicle was only 3/4 full and not completely, but we decided to fill the tank anyway. We used National in Albuquerque for personal use this time, but I use them all the time for Business.

I travel to Albuquerque, NM Sunport for business at least thirty times a year. I always choose National Rental Car because of the sincere, consistently great, Customer Service. Specifically, Mary, always goes above and beyond to not only greet me by-name, but offer a genuine smile and friendly conversation. It's obvious that she cares about me not just as a customer, but as a person. As long as Mary is there, I will always be back. I can't thank her enough for going the extra mile every time I see her. It truly makes a difference and definitely influences my business travel choices.

We chose National after a mess up with Enterprise and could not have been more impressed with National’s customer service. After a long and late flight with small children we encountered Eric. He approached us with the biggest, warmest smile you’ve ever seen and his professionalism was off the charts…right down to his snazzy suit! He hooked us up with a great ride and had us on our way in no time so we could begin our vacation. So grateful for this man as we were all WORN OUT and he took care of us. Eric, you are amazing at what you do and we just wanted to thank you!

This was my first car rental with National and I must say I had a great experience. We had gone on vacation in went to Albuquerque New Mexico. Logan had seen as looking at which car to decide and he was very friendly and very helpful. We picked our car and exited out the gate very quickly and off we went. We returned the car after our extended stay with unfortunately a cracked windshield. Dropping off was with ease just like picking up. No hassle at all. National is my new car rental agency. Thanks Logan for your help....

Rented at Albuquerque Sunport. Exceptional service. I arrived and thought I'd lost my phone -- worst thing that could happen before a 3-week vacation. National Station Manager Lauren Bates was so nice, helped me using her office phone with the bus shuttle service, was eminently patient as I finally located it, and then helped me by locating a super clean, new Audi that was exactly what we needed. Thanks, Lauren, and thanks National -- join the Emerald Club, it does take one less BIG hassle out of traveling.

National usually has things together, but my experience picking up a car in ABQ was awful. First they didn't have any cars ready when we got there, then after a 20 minute wait, my car showed up and it was damaged. I spent the trip worried it would come back on me even though I was assured it would not. Then the line to get out of the facility has be wait another 30 minutes. What should have been a 5 minute experience took an hour. Hopefully that was a one-off but it was not great.

Great experience at National in Albuquerque- there were huge lines the day we got in and with National I skipped the line and went out to get my car , which I chose from the many there. Austin went out of his way to make sure that my profile was up to date as i had not been traveling as much after COVID and there were a few things out of date. He fixed me right up and had me on my way in a few minutes. Great rate and great service -Thanks National!

Everyone I worked with was great! They were pleasant, helpful, and accommodating, especially with some challenges initially encountered. A special thank you to the three staff members who went above and beyond: Noah G, Evan, and Brianna G. They are the kind of people that make your agency high quality and make people want to return and use their services again. Thanks to all of you! You are much appreciated!

On May 29, we returned our National Car Rental to ABQ before flying back to Atlanta. James Webb was our agent for the return and I'd like to give him a shout-out for his great customer service. He is an engaging and helpful person and an agent that I'm sure Enterprise is proud to have on their team. And speaking of teams, I hear Chad and Mike are doing good work too at the ABQ airport. Thanks for the great service.

My family flew in and out of ABQ over the holidays and rented a 4WD SUV from National. Our experience was flawless. We enjoyed the ease of the Emerald Club and appreciated Miguel’s excellent service. He helped us pick out the right car and was even there to welcome us back for our early flight. National is lucky to have an employee like Miguel and I’m sure it won’t be long before he’s a regional manager!

In today's world, with lack of cars, understaffing, shorter hours, I don't know ANY rental experience that could be deemed pleasant. However, both the rep on Emerald arrival and the rep accepting the returned car, were real people and pleasant. The complimentary upgrade was a nice touch, though I suspect that other than fuel, the car hadn't been serviced. There was still markings on the passenger window.

We had a great experience with National. We are thinking about purchasing a 4 Runner and wanted to upgrade our rental to see how we liked the car. Fran Forshaw directed us to the various 4Runners available, Briana helped us get a great price on our upgrade and Logan made sure that everything went well. Thanks to everyone for making our trip a real pleasure! We will be back soon.

This reservation could not have been easier! I loved no lines and no waiting! Everything was electronic and very easy! We forgot our booster seat and I was in a panic until I realized they have this option to add and it was ready when we landed. The car was clean and the one person who we had contact with outside was helpful in getting us the car we chose on the reservation.

I recently used National out of ABQ and was very pleased with the ease of everything from picking the car up, the selection of a great audi to dropping the car off. I was greeted by Justin P and he was genuinely inquisitive as to my experience and wanted to ensure the experience met my expectations. National is my first choice for rental cars. Good job.

This outpost of National was one of the best in my extensive travels. They were not looking to ding anyone, but the opposite, they were willing to help at every turn. All the employees we interacted with were very gracious and even funny. You can tell the folks in charge value the employees and they like working there. Good job everyone!

The entire process was seamless! A very nice car was waiting when we arrived, and the checkout process was very easy. I do wish, there had been a walk-around prior to our leaving with the car. Upon our return, the rep was waiting and we did have a walk around. The car was clean. Shout out to Logan LaFlamme for his assistance.

Business trip to Albuquerque. Shuttle to rental car lot. Walked straight to a vehicle, showed my driver's license to exit. All done within minutes of arriving. Dropped car in return lanes, nice guy checked the car over before I could even finish getting my luggage out and the transaction was complete.

They have a great selection of cars with in emerald aisle and executive areas with plenty of cars available to choose from on a weekday afternoon. The staff checked with me on the return on how was the rental and addressed the concerns. Would always choose this nation location and recommend other too.

Great Experience - Austin was great at checkout in April. In September I came back to Albuquerque and Ara Richards and his team took care of me. Great place - cars are the best and the customer service can't be beat! I use National Emerald Club every chance I get because they are the best. Thank you.

I rented a Tacoma, it was a great little truck. A few things were wrong with it though. The front passenger tire had a screw in it, the truck would wobble anything over 50mph and the tires had some bad wear on them from a bad alignment. Those things could be fixed and the attendants were great.

Picked up a car for a three day rental. Drove to my destination and sadly woke up to a flat. The company accommodated me with a better vehicle. On returning the car I was greeted kindly and professionally by Ozzy Guerrero. Much appreciated and will definitely be returning business. Thanks guys!

The one click reservation and Emerald Aisle pick up processes make renting a car about as easy as possible. Everyone at the other companies were waiting in line and I literally went from no reservation to driving out of the parking lot in less than 5 minutes. It was amazing.

The staff is helpful and knowledgeable! The staff was very easy to work with during our rental and our pick up for our vehicle in Albuquerque New Mexico. Our vehicle was available, cleaned and gassed for us for our pick up. Pleasure to do business with National Car Rental.

Easy rental. Booked a “Nissan Maxima or similar” and got a Lexus! Car was clean and practically brand new. Check out and return persons were fast and friendly. Inspected the car, checked rental details and got us on our way quickly. Showed us where to catch the shuttle.

Always have the best experience with National Car Rental. Vehicles are new, clean and ready to go. I am a member of the Emerald Club which makes checking out a breeze. I arrive at the rental lot, simply walk to the vehicle of my choice and head for the gate.

It is a pleasure to recognize James Webb, your customer service representative at the Albuquerque Airport rental center. James helped me select my car and provided me with exceptional service and a positive attitude throughout. He is an asset to Enterprise!

I was a little dismayed when we arrived at the National Car Rental facility in Albuquerque and saw no cars in the lot, but the staff there was hustling and got everyone waiting a car in no time. I got a nice upgrade to a truck for my trouble!

Always my go-to rental spot. Always clean with friendly staff, on the National Car rental side. Never been disappointed with a rental. Easy long term contracts and contract extensions are a breeze to implement. Thank you National …

My experience is always good with National. Except this time the manager told us to wait for 30 mins but turned out we didn't need to. Booked a luxury and the very friendly old gentleman in the booth got a x5 for us, pretty happy with it.

Ben, the manager, and Mary at the front desk made what could have been an awful experience the best rental experience I ever had. Whatever they get paid, it’s not enough. Hands down the best interaction I’ve had with a rental agency.

This was the smoothest procedure I have experienced from pick-up to drop-off--no waiting and no issues. There was a person present who directed me to the choice of cars. The car was clean and well taken care of. Hats off to National!

The whole experience here was great, there were no issues picking up the vehicle and I was out of the lot quickly. I was greeted upon arrival by Ozzie who made the return process very simple. Can't recommend National enough!

These people are cool, especially Justin! Traded in my Kia Forte (almost 45mpg!) bc it needed service. He gave me a sweet free upgrade! I felt very respected. And much respect in return. Thank you Justin, and National!

Best car rental at the Sunport! During pick up Joe was courteous, professional, friendly and accommodating! During drop off, Miguel was the same! I won’t rent anywhere else but from National at the Sunport! Thank you!

From picking up the car without having to wait at the counter to the smooth return with Heaven at ALB airport Rental Return, this experience was beyond excellent! Highly recommended and I will be a returning customer.

Best experience at the Albuquerque airport with Mikey the manager. He provided exceptional customer service and made the experience with National seamless. Highly recommended, couldn’t have asked for a better rental!

Austin Humphrey the return agent a National in Albuquerque NM airport returns was amazing. He was super friendly, helpful and courteous. I really enjoyed interacting with him. A credit to National Car rentals. 10/10!

Renting a car with the Emerald Club is the easiest thing you will ever do. You just walk out to the lot and pick out a car... Drive away with so little effort. Return is equally fast. Will always rent from National.

Second time that I arrived on a trip and there was no cars on the lot, except for two that were already taken. No one there manning the station. Luckily was helped by the staff at Enterprise (same parent company).

Love using National Car Rental. They always make the process so easy and the cars have always been reliable and great! Austin at the Albuquerque airport made my checkin process so easy, shout out for being great!

We needed roadside assistance during our rental period which was a nightmarish - and unsafe - experience. The branch manager said he would make good our bad experience with a refund but then failed to do so

Always nice, accommodating and it is really nice to pick your own car. It's like test driving anything you want. Also when I had a Bluetooth problem, they changed out my car for a update without any hassle.

We rented a new Kia Soul from National, very please with the car,we both have Kia Soul's at home car was really smooth to drive,I would recommend National to new drivers great service Thank you Tracey xxx

I haven't rented from National in a long time but I will definitely again. The Jeep I rented in Albuquerque was a great car, the staff there was friendly and the whole process was super fast and easy.

August revisit ~ Justin did a great job no wait this time. July ~ Very streamline and convenient. Most delay was due to a large amount of people for the bus transportation to the rental.

As always, National Car Rental exceeds expectations and the rental in Albuquerque was no different - strong selection of vehicles, easy in and out process, and very reasonably priced.

This National location is always the easiest to travel thru; they strive to fulfill their customers request to the best of their ability and with a smile!! Thank You Noah & Jaylyn!!!

Clean car. Very efficient check-out/check-in processes. Agents seemed to be primarily interested in making sure the experience was as efficient for us as possible … very helpful.

Had an issue with the fuel tank not being full on the evening I picked it up (less than half tank). The manager took care of the issue after I emailed him with the concern.

The entire staff on the service lot when checking in and out were terrific. Can't remember his name but he just returned from a hunting trip with his dad. Great service.

Great customer service. When I was checking out at the gate, James gave me his card and told me to let him know if he could help in any way. Nice customer service touch.

I’m Executiive but every time I try to hop in a van they say no. Even though there are 5 vans sitting there. I’m supposed to be able to get any car that is on the lot.

I love the National Emerald Isle program. I have been using if for 20 years and it is by far my preferred choice when renting car at the airport. Good work National!!

Great selection of vehicles, especially for Emerald Club members. I love the ease of the check out and check in process as well. The employees are very nice.

National always takes good care of me! Staff are friendly and accommodating. Love Emerald Isle - just head to the aisle, grab the car and be on your way.

Great customer service (Miguel was awesome), fast checkout, & reasonable prices. They really helped us out when another rental company let us down.

Arrived at 12pm, just a few cars available for selection. I waited 20 minutes and got a VW ATLAS v6 with petty good condition with 13k miles.

4 trips in and everything had been great. Easy, convenient, fairly priced. No issues with the cars. Excellent service which is hard to find.

Became an Emerald member and this last trip got to use it.All I can say it was fantastic. Wife and I just got in the car and drove off.

The Emerald Aisle has a great selection. Picked out an Audi Q5 and it’s been amazing so far. Very helpful and friendly staff!

My car rental went great. I was in and on my way in no time, and as a priority member, I got to select the vehicle I wanted.

No local number, only a 800 number that transfers you to India where of course no one knows why I havent received a receipt

Good monthly rate, car was excellent (Dodge Durango), and service was excellent though car wasn’t ready when scheduled.

I come to ABQ multiple times a month for work and the staff of National Car Rental have been great coming and going!

It's always less stress with emerald isle. Just pick your car and go. Loved the selection in Albuquerque.

We received great customer service from Austiin when we returned the car at ABQ. Great experience!

Very easy process both in/out in Albuquerque, NM. The Dodge Durango served our purposes as well !

My rental experience with National Car Rental is an A+ experience as always. Easy and convenient.

Austin was positive, professional, and fast so I could get on my way. Keep up the great work!

Great service as always! Justin was great when returning my rental car. will be back!

Staff was friendly and helpful. Vehicle was dirty and needed an oil change.