Horrible experience!!! I went to get teeth whitening set and after a month of first appointment (and deposit of $100), I didn't receive any call. Once I have contacted them, they said my set is here and please come in to get it. When I arrive at the clinic, they said there is no record of my deposit nor any appointment at all. When I insisted, they went in and 'found' my teeth set sitting inside with a note saying they have rang me and I told them I were instead. It was really ridiculous that I have not been travelled instead at all the past year due to Covid-19! The receptionist was very rude and told me that she was trying to help but her tone was already frustrate at me when it's not my fault at all that you lost all my dental record. Very very unprofessional and will not recommend this place to anyone at all.

I would have given 5 stars if my fillings didn't fall out. Some time ago I had several fillings done and small pieces of the fillings came out not long after they were done which I didn't think too much about at the time as it was only tiny piece. I have now moved interstate and thought I had better get them checked as something is definitely wrong and I was shocked to be told by my new dentist that 4 of the fillings need to be redone as the quality of the ones I had received are very poor and I saw the xrays to prove it. I am very disappointed and am going to have to now pay to fix what should have been done properly in the first place.

Overall experience is OK, not excellent. I had root canal, but no explanation on the process, i need to come back to asked about it. The dentist that done my 1st stage of root canal is good, but seemed like she couldn’t see my history or the first time i had done the root canal, which quite disappointed system. Each times i went there even for teeth cleaning, always noticed that they never wipes or clean the sunglasses cover. Dentist/doctor skills is good, not the best, as the doctor that done my roots canal has no explanation on my very first root canal, which is the very important part if you go to same dental centre.

I give this place a 4 out of 5 because well the dentist are amazing very gentle polite and very well caring but the receptionist is welcoming but is not very responsible I was referred by a voucher when everything was done I didn't know I had to pay a certain amount what if I didn't have that money on that day what would've happend then and why wouldn't she explain that when im filling out my paperwork she said I was charged 30 but in reality was charged 35

Dr Jatika has been very professional and helpful in booking me in emergency and providing the much needed treatment. I am grateful for her painless, compassionate and professional approach. Its very hard to find a dentist or doctor who listens to you and she has ticked all criterias of a professional. Looking to remain in touch with amazing staff as well who assisted in best possible way.Thanks all lovely people at Narre Warren

Great experience! Came in stressed, with the dental problem I was having, and left, looking and feeling 100% better. Dr. Justin, explained everything he was doing, step by step, gave me options and advice. Thank you, Dr Justin and your team ! And thank you to the young man, who gave up his appointment for me, (their computers were down and my appointment could not be found).

I have been treated by Dr Jatika Kaur in this clinic. She has been amazing in treating gaps in my teeth along with regular keep up of my dental health. She provides honest and genuine consultation. She ensures the patient wellbeing by regular follow ups. My tooth extraction by her took just 5min and was painless. One of the best I have seen. Thank you Dr Jatika.

Dr Nishma is so good and gentle. I called the practice for my broken crown ,I was so worried about it that they may not fit me in but Dr.Nishma squeezed me in and fixed my crown. Not only that but she was so nice throughout the procedure making sure I am comfortable. I will be her permanent patient from now onwards. Thank you so much Dr Nishma and team

My deep thank you to Dr Shivani and her nurse for excellent service. She is the best dentist doctor at the Narre Warren Casey Shopping Center. Dr Shivani is beautiful lady, Very honest and good to any people she see in the dentist. me and my family keep her for our dentist doctor. God bless you Dr Shivani. ♥️

Fantastic services. A patient myself and have not a single negative comment to say. Great customer service and very caring, friendly and knowledgeable dentists and staff. My 6 year old daughter also comes here and they are great with her. Making her feel comfortable and well looked after. 10/0 will be back.

Fantastic team My 3year old son had a dental trauma and needed 2 teeth to be removed, Dr Justin and his team made my son comfortable and Dr Justin is really professional and expert.my son didnt feel a thing when his 2 teeth was removed. I highly recommend Dr Justin and this service.

Doctor Neha welcomes her patients with a big smile, she makes the procedures smooth and comforting. Ensures you have no pain or sensitivity, assures your treatment done is satisfying. Definitely well looked after. Thank you Doctor Neha and Pacific Smiles for being awesome.

Dr Neha Murudkar 5 She is absolutely phenomenal kind, friendly, professional & knows heaps about dentistry. She will walk and talk to you explain everything give you breaks & makes sure you're ok Dear Pacific smiles, Give Dr Neha Murudkar a promotion Mohammad Siddiqui

I had a fantastic time with Dr Shivani Bassi.. she made me feel very comfortable and explained the procedure really well. There was a complication but she cleared it very gently and with care. She is excellent at her work.. kudos to her. Will definitely recommend her.

Dr. Rupen was great with my 10 year old. My kids are normally nervous with dentists but Dr. Rupen and his assistant were able to keep my kid calm and do a quick extraction and filling without any complains from my child. Will definitely go back!

Very happy with the service I received today by Dr Jatika and her lovely assistant they were both very professional and very caring . I will definitely go back to Pacific Smiles in the future for any dental needs I have. Thank you …

Good dentist but extremely over priced. I had 2 small fillings done today (19/11/23) and they charged me almost $650. I will not be going back there and I do not recommend anyone else going there unless you want to be ripped off.

When going to the dentist and getting my teeth checked I always feel a little nervous but Justin made me feel comfortable. He did a great job and I am really pleased. I will be recommending to friends and family.

Booked in 4 appointments explaining we needed them before Tuesday. Turned up today, the appointments were booked for the wk after. No apology and basically tough. Disgusted.

Got a checkup and teeth cleaning done. Dr. Neha was excellent and made the procedure as quick and painless as possible, with great results! Highly recommend coming here.

Really liked my check-up and experience with the lovely staff at Pacific Smiles Dental. The place was really clean, highly professional and knowledgeable. Thank you

Dr Claudine is immaculate. Very understanding and accomodating and will always seek additional information if she is unsure of the appropriate way to proceed.

A fantastic team, always helpful and setting you at ease, explaining what is happening and what to expect. Smiles all round, extremely friendly and helpful.

The staff are all lovely, I always see Vinita Dsouza. She is very thorough infromative and lovely, makes me feel so comfortable in the dentist chair.

Dr. Neha Murudkar was exceptional. She set my son at ease straight away and talked through the process step by step. Highly recommend.

Can't recommend Dr bassi enough! She is so calm and I have bad anxiety at the dentist she made me feel so at ease.

Great customer service and very friendly supportive staff. Highly recommended this place.

Very professional, attentive and friendly experience. Thank you Dr Jatika …

Caring and professional and supportive in my dental care.

Very good explanation and treatment

Dr. Neha is the best dentist

Very good