Ringwood Pacific Smiles. Disabled child has a dental emergency. Needs to go to dentist that knows him who used to work there but moved practice as no on else is able to examine him. Reception failed to forward the release of records when it was requested months ago. Briony at reception said they have the form requesting it there but they did not send it anywhere. Tried to arrange it again over the phone as they were aware it was previously requested, and they agreed to do it if I provided the forwarding email address for the practice so I did. When I asked could it be done asap due to my son's bleeding gums the receptionist reneged on her agreement arrangement to email it to the other practice, she was unmotivated to do it because it was needed asap. So to avoid doing it she then told me to arrange another form which will take days. She told us if we are unhappy then call back in 2 days to speak to manager. Appears it is too much trouble to help an intellectually disabled child. We had been with them for years and reception staff we dealt with previously were good and always helpful. This staff member on reception Briony has no interest in helping people at all. Seems as though the helpful ones left.

We came to see Dr Ko for my 6 years old son’s supernumerary teeth (extra tooth between upper central incisors). My son’s experienced absolutely fantastic. I was concerned about getting his supernumerary tooth removed as it’s his first tooth extraction. Dr Ko is very helpful and truly cares about my son. He understands my concerns. Dr Ko is so kind, gentle and caring. He explains to me the procedure for my son’s treatment. Dr Ko is very knowledgeable, experienced and professional. He provides the best treatment advices- I had nothing to worry about, the procedure went flawlessly and was pleasantly surprised to find my son had absolutely no swelling or any pain before and after procedure. Dr Ko made the whole experience so comfortable. Before this I had floated around several dental practices but I’ve definitely found one for life. I am so grateful to Dr Ko and his team for taking such good care of my son. Thank you Pacific Smile Ringwood!

I went to this dentist for the first time last week and saw Dr Sanjeeva. The dental nurse who assisted her wasn’t very attentive and at one point I felt that I was drowning as there was so much water in my mouth. There was nowhere to spit - I believe this is due to new infection control guidelines - and Dr Sanjeeva told me I could swallow and to breathe through my nose. I don’t want to swallow debris in my mouth from a clean and I certainly think that if your one job is to apply suction so that the patient doesn’t feel as though they are drowning, then that’s what you should do! Overall both Dr Sanjeeva and her nurse seemed as though they were going through the motions and at best, were pretty disinterested. The reception staff are lovely. So 2 stars for them. I won’t be going back though.

The dentist was a 10/10. Friendly and nice. But the receptionist is confused at her job! Went there on the 21st of October and she can’t do basic processing and refunding. We got processed as a full price $297 when the new customer special is $199. Apparently the doctor needs to tell the receptionist about it for it to apply, even though the paper at the very front shows it!!! So when asked for a quick and simple fox of refund and process through again as the special, couldn’t do. We asked to speak to the supervisor/management, couldn’t get a name or number even though she ‘tried’ to call. Honestly, what a joke this place and please get someone who can do the job. Oh and we waited an extra 30-4 minutes after being called to come back to ‘fix’ the issue with no solution.

Very poor customer service from receptionist. She was very rude and arrogant. I wanted to book an appointment for general dental check up. I did know the out of pocket cost. Very clearly I asked her a simple question that how much of deduction should I expect from my private health fund, and she could not give me an answer rather she badly argued with me that how does it matter what the deduction will be !!!! She just blurted out that do you need the appointment or no. These are the basic requirements for a receptionist to be able to answer these simple questions. She is not competent enough for this job!!! I am a surgeon myself and I wouldn’t hire such incompetent person to represent my practice I would not recommend this practice to any one

I received a very disappointing customer service experience. After making a few online bookings, I received a phone call from a person named Sandy. She spoke to me in a very judgemental tone, as if I were a 2-year-old, while trying to teach me how to accurately use their systems. I did not appreciate the way I was spoken to and was told off twice within just two minutes of the conversation. I have decided to take my business and dental care elsewhere. I would like to remind those responsible for customer care to keep their personal matters at home and to always wear a smile while doing their jobs with pride.

yesterday i had my scale and clean with Dr Helen Fisher at Pacific Smiles dental clinic in Ringwood I have been going there for 2 years and usually see Dr Lap who left Dr Helen was recommended to me and i was extremely pleased she is gentle compassionate and i felt comfortable with her straight away i would highly recommend her to anyone especially patients like myself who have dentist anxiety i will be certainly seeing her again in 6 month thank you Helen for a great job jacquie Saunders

We met Dr. Raj 3 weeks ago due to our son's urgent teeth issues at Mulgrave. We were amazed of his efficient and professional work on our son, he helped to clean my son's teeth, check up the condition for other baby teeth. Pacific Dental Eastland branch was our third visit and always amaze of their professional and warm environment. When we visit very first time, one of dentist helped to check and fix the issue my wife had and only charged $40 which were covered by Medibank.

Not happy! I was there for a check up and dental clean which were always covered by Medibank. However, some reasons it was put under a different claim ID (Apparently I had a deep clean instead of normal cleaning which I was not aware of) I had to out of pocket for the full amount because its not general dental. If i knew it would cost $220, I would never agree with that. Just want to warm others make sure how deep they clean you beforehand.

I had a wonderful experience here! I had Dr Goh and she was amazing. She talked me through the whole process and made sure I was comfortable. I had to have a bad tooth removed and she didnt make me feel embarrassed about it at all. Her assistant was lovely (I feel bad because I never thanked the assistant so I hope she sees this!!) The ladies at reception was nice and cheery! the whole vibe was good. really happy!

I'm an extremely hesitant dental patient and found all the staff at this clinic so friendly and understanding. Dr Shivanna is very kind and patient and gave me plenty of breaks during the 1.5 hour procedure. He did his best to check on my regularly and ensure I was comfortable and not in pain. I'm heading back next week for round two and know I can trust the dr and staff to take the best care of me.

Had a clean and check at Ringwood Pacific Smiles recently. Was very impressed at the thoroughness and excellence of both by the dentist Qing. Plus he clearly showed and explained the future work required. Briony's service was friendly, knowledgeable and very efficient. And thay covered the gap left from the health insurance so that no payment was required. Very excellent service.

A very negative experience, told my tooth pain was not related to the tooth that was causing me pain when I ate, frustratingly told nothing was wrong!! Wasted my time and money, having to visit a different dentist the next day (to pay again) to have the filling done. Such a weird experience. I'm positive the dentist had no idea what he was doing and it showed. Poor dental nurse.

Cannot recommend Dr Ko highly enough! My partner had a terrible fear of dentists and put off seeing a dentist for years, Dr Ko took his time and was amazing at putting him at ease and working with him to reduce and stress and pain through all the sessions he needed and he has even agreed to come back for a follow up - fear conquered! It would not have happened without Doctor Ko!

My fears and anxiety of going to the dentist were calm with the kind and gentle and reassuring words of Dr Bak Lee Ko and even the nurse and Receptionist from the moment I step in for my appointment. It's my 1st visit and it's for an extraction. Thank you, Dr Bak Ko . Highly recommended. Now I have found a dental place where I can put all my fears away.

I have found this to be the best dental practice. I had a not so great experience at a family dental in Mitcham and then tried this one. Dr Vaidya is just awesome and gives correct and genuine advice. The nurses are patient and the practice manager at the reception is caring and helpful. Would recommend to all family abd friends.

Dr. Rajath Shivanna took perfect care for me when I had to go through an extraction surgery of my infected tooth. I was nervous at first, and the doctor talked to me with kindness and allowed me to take some time to relax. The surgery procedure was really professional as well. The stitched part healed quickly with no problems.

Not coming back here! Dentist was a lovely man! However the nurse and the receptionist had absolutely zero kindness and empathy and care! They need to have a hard look at themselves and their uncaring attitude! Not friendly front of house at all! I will not be returning and I will not be recommending anyone go here!!

Dr Kia has hands down been the best dentist I have ever personally encountered. She took her time to calm my nerves, explain what she was doing and why and overall made sure i felt comfortable. I will 100% be coming back. This was a positive experience for me. I am extremely happy with the service i had today.

Dr Jacki Vaidya (Prajakta Vaidya) is a great dentist. She clearly communicates and is extremely transparent on the treatment required. She will not recommend any unnecessary treatment and also make sure you get the best out of your private insurance. Strongly recommend her for all dental treatments.

Rang Pacific Smiles, Eastland at 8am after sleepless night due to sons severe toothache.Lisa was absolutely lovely and sympathetic. Son saw Dr.Julian at 0915, abscess drained, antibiotics given. Needs root canal. Very happy with service all round Thank you. Will go back again. …

the work done by Raj was fine. The comments about if i had considered braces, literally out of nowhere were not. I have never had a dentist who brought up the idea of braces unannounced and i hate to think how that could affect someone younger or with less sense of self.

The dentist are nice but not the receptionists. They made a mistake of my appointment and when I actually took the day off to come in, I have been told I don’t have an appointment on the day. The receptionist was rude and not even apologized. Would not go there again.

I had an appointment booked with Dr Julian for 6 March 2021. I didn't receive any text or phone call to inform me the appointment was cancelled. When I called on 6 March 2021, the reception told me the doctor was not in on 6 March 2021. Very bad communication.

Dr Keana Malishev is professional, friendly and explains everything as she goes. The two appointments I've had with her have been great, coming from someone who historically hasn't taken the best care of their teeth and has found other dentists judgemental.

Booked an appointment for 3 Nov 2018 and got confirmation email for the appointment. However, it's funny that we were told no appouappointment in their stupid system when we arrived. No one can explain why and do anything to help. It's so ridiculous.

Had a great experience, super nice dentist, nurses and receptionist. Had 6 fillings done in one treatment and had a 3 month check up this week, teeth look and feel great. Professional treatment and great customer service. Highly recommend.

This is by far the best dentist I have been to. Dr Bak ko is so lovely, he makes you feel very comfortable. The ladies at the front desk are also lovely, very welcoming and polite. I Highly recommend this place …

Had an appointment with Dr. Fisher tonight, hands down best experience I've ever had at a dentist. Everything was explained thoroughly and staff members in general had great, positive attitudes. Would Recommend!

A very dishonest and dodgy clinic. I'm taking my complaint to AHPRA since the clinic manager is ignoring my genuine query. I suggest you avoid this place if you care about your time, money and health

One of the receptionists is very unprofessional. Doesn't listen to you and talks over you. I have dealt with a very nice receptionist before but the current one is definitely a mood killer.

Dr Shivanna was excellent, also the dental nurse and reception staff, very patient and caring. The best dental experience I have had, and I have extreme dental anxiety. Highly recommend.

Doc Chan works professionally. She has concern to make my teeth healthy. I am very happy to the result of the gum treatment that she made for me. A dentist that you can trust.

The ladies on front desk are amazing. Dr Helen is gentle, friendly and took great care during my visit. Really happy to recommend such a wonderful dentist.

I am so happy with my experience today! Dr Helen Fisher is so lovely and made me feel so at ease. I actually have never felt so happy to be at the dentist.

Dr Latha made me feel so comfortable for my first appointment here! I had a wonderful experience and will be recommending this practice to everyone :)

Nice friendly staff, Dr Keana was really helpful and provided a lot good advice that I easily understood to improve caring for teeth and gums.

All the staff were really friendly and helpful. My son was really scared to see the dentist but they made the whole experience fun for him!

By far the best dental experience of my life. Would highly recommend to anyone. Dentist not only friendly but caring and knowledgeable.

Dr Prajakta Vaidya is very experienced and thorough. She looks after my three kids and is always kind, careful and patient with them.

Went for a general check up/cleaning and the dentist was very informative and very good with her job. The place is clean too.

Dr Fisher is literally the most friendly, kindest and thorough dentist I’ve ever had! Thank you for a pleasant experience! :)

Extremely happy with my experience! Would recommend to anyone with young kids as well. Overall outstanding service!

Dentists and receptionists and wait times have all been positive experiences for us on all 4 visits..

I’ve seen two dentists here and have had a great experience both times. Everyone is so friendly

Love this dental practice - Dr. Sim is excellent the support staff are so friendly and helpful

Great experience here getting Wisdom Teeth removed, will be back for checkups in the future

Great customer service and make what can be a dreaded visit more comfortable.

Dr Keana and her assistant are very supportive throughout the whole process.

Caring staff who helped me through my anxiety. Highly recommend

Really good dental experience. Very professional and friendly

Amazing Dentist, Nicest people ever work there. A++ :)

If you value your time , don’t choose this clinic.

Everything in one location with great service.

Luke was exellent and I highly reccomend him

Great place and very Profesional

Great dentist, lovely staff.

Great treatment