Although the initial process of engaging with Palmers was wonderful and straight forward, the service from packing to delivery, has left us feeling really let down. Although quoted for edit* 6cubic meters, it eventuated that we had an additional 4 cubic meters (approx) this was calculated once items brought back to their warehouse, and as we were moving overseas two days later, we had no time to go and see why the initial quote had blown so out of proportion, and had to accept what they said, even though when they arrived to pack up they had enough boxes for our initially quote, we were 4 boxes over. We then paid for a detailed individualised insurance cover - which has proven to be useless to us, at no point was it discussed that we would be opening a business once landing overseas, and no time to unpack within 30 days. As we have finally started unpacking - many, many items are broken, shoved haphazardly into boxes, ceramic family heirlooms placed directly on top of others, ladles still inside tureens with no packaging, etc, etc, glass jugs smashed, engagement presents ruined, photo frames smashed. Once contacted, it turns out nothing we can do, and they are not showing any remorse or care for how they have treated our goods. Really disappointing, would avoid, as although competitively priced, we ended up paying more through (grossly overestimated) 'extra' items and useless insurance, and their customer service once the job has been accepted, is not customer focused. In response to your response, many boxes were hardly filled at all, and very poorly packed, many items were broken due to glass being wrapped in paper and placed in ceramic items etc, we itemised all items in the individual insurance quote. To re-iterate, our experience is : first contact very amenable and easy, follow up customer service was not up to par, we were not happy with the end result - and I would advise all people seeking to relocate to consider the following, have someone come out to quote, not over the phone, be specific on how your precious items are packed, and over see the packing.

Palmers Relocation Move Coordinator Leesah Easton went above and beyond start to finish, Leesah was extremely responsive to my emails and guiding me reassuring me every step of the way. It was a massive relocating moving our things from Melbourne Australia to Auckland New Zealand. Leesah was outstanding customer service was impeccable. I couldn't of did it with her, I was very stressed to say the least, but Leesah stuck by me, I was very pushy and sometimes came across very arrogant I just wanted my things asap. Leesha just kept reassuring me and I am not the easiest person to deal with at times, but Leesah was very professional and patient with me. She understood how stressful moving is. Also Palmers Relocation staff a young lad who came to pack our things in Melbourne secure with bubble wrap and paper he did such an outstanding nothing was damaged during shipping and delivery. I received a tracker report update location of my shipment leaving Melbourne and arriving in Sydney and then Auckland Port and update from Palmers Relocation every movement. Customs then give the all clear with our things from container to then unload and last inspection clearance from Quarantine MPI Ministry Primary Industries. Its a waiting game but rest assured when you use Palmers Relocation, you're in excellent hands. Ask for Leesah Easton she's an absolute gun all other Palmers Relocation staff were also fantastic a really great team effort. I recommend Palmers Relocation to anyone who is moving, relocating no matter how big or small contact Palmers Relocation you won't regret it. Chances are you might even get Leesah Easton you blessed as I was. Many thanks to the Palmers Relocation team and Leesah your heart is gold. Happy New Year Leesah all the best. I will be in touch if ever to move again but I am in no rush :) you be my first call Warm Regards Brunella Takitimu

I recently relocated from Australia to United States. Last year when I was looking for relocation options and gathered quotes from several relocation companies. I found palmers relocation the best so far. Their customer service has been excellent. I was provided with proper/accurate quotes and guidance in what I would need to do and not concerning packing, the timeline of the shipment, US customs declaration all end to end. I was bit nervous and stressed as moving different countries is bit stressful and sometimes challenging. However with the help from palmers relocation, it seems to have ease the problems and made my move really smooth. The movers who came to pack my belongings did a fabulous job concerning my move. The way they packed everything was quite amazing. The quality of products (storage boxes, packaging materials, etc) they used were amazing. They made sure everything was properly packed so there is no damages. Though it took about 5 months (from day of packing to being delivered at my new place) for shipment, I was constantly being notified on the status of my container and when it will be set to depart etc. I am extremely thankful for the recent service I had with Palmers Relocation. I had such an amazing experience with Palmers Relocation that I would highly recommend others!

We are not sure if this is procedure? Our bedframes were just slapped with stickers, not wrapped - an example is the metal beam in the attached photo. The microwave oven was not boxed up as well. We were informed by the sales team that carton boxes will be used to pack our plastic containers. But as you can see, they only placed stickers on the plastic containers, and the plastic seals of these boxes were not secured by tape or some other appropriate packing material. We enquired several times during the packing process but were simply told repeatedly that they will be ‘bubblewrapped’ in their facility in Sydney, leading us to believe this is standard operating procedure. In contrast, our prior experience with Crown Relocations in the move to Australia was positive right from the start. For instance, our plastic boxes were securely packed in carton boxes in our residence before being transferred. Seeing how some of the items were packed by the Palmers Relocation crew made us wonder if they would be damaged during the journey. We do not have much confidence now and will change the rating once we are reassured by the ’office folks’ that our items are really going to be repacked properly.

Last Thursday 3rd August, my wife & I moved house. We engaged removalist company Palmers Relocations & it was the worst decision of our lives. They have no communication skills, or organisation skills. Our move was confirmed the morning before we moved including the packing. We paid them to pack for us!! They turned & had no knowledge of the packing!!! I called & called to sort the issue & nothing eventuated!! We are seniors!! I spent all day packing!!! & I shouldn't have. They broke a lamp that we owned for over 20 yrs, took a chunk out of a wall (which has now been fixed) & broke a portable clothes line The company was also supposed to deliver a dining room table & buffet to my nephew (which) he paid for. While unloading - I HAD TO SIT WITH THE TRUCK IN THE FREEZING NIGHT AS A SECURITY GUARD 3-4 HOURS We finished at 10.45pm & had diner at 11pm. Needless to say delivery to my nephew didn't happen!! Thankfully it was delivered next morning. We are all physically & mentally exhausted from this traumatic event. We are seeking compensation & as of this morning have heard nothing.

Our rep that came to quote- Coral was the best. She was spot on with what we could fit and price was reasonable. She even gave us tips on packing our goods. She is very knowledgeable and an asset to palmers. Jason was our dedicated agent doing behind the scene work. Very nice friendly and detail orientated. Great care was taken with every item we had when being loaded on the truck. They wrapped in clean blankets any items that may be scratched or dented. They were friendly courteous and took there time getting everything in the 20ft container. Best tetris players ever as there was not a spare centimeter left in that container that wasnt filled. They literally got everything in including some extra heavy bulky last minute items. All done with minimal fuss and stress for us. Very professional company I would recommend to all.

I had about 30 boxes and some furniture in storage at Chullora for a year before shipping it to the UK a couple of months ago. It arrived last week - all in one piece! - and I have to say the professionalism, help and quick responses from Sarrah Kazi made a really challenging move so much easier. She is an absolute saviour. Also, I when my goods arrived here, I could see that a couple of things had been repacked so the relocation team obviously went the extra mile to make sure all my items were safe and protected. You really want a safe pair of hands for such a big journey for all your possessions and I wouldn't hesitate to recommend Sarrah and her colleagues for being absolutely the right people to trust with all your worldy goods! Thanks so much to everyone at Palmers.

Palmers Relocations.. All I can say is that it was a seamless experience dealing with Palmers. So many wonderful team members played a role & all I can say is that they are a well oiled machine. They definitely made the move home an easier experience. From Marcela who kicked it off to Leesah who guided me through the paperwork to Jess who made sure my bag arrived before my holiday to Portugal as well as the packers & delivery team. They are all rock stars.. If I ever move back I’ll know who to call. Just kidding. Never doing that again. Highly recommended..

After selling my house in May, I decided to go overseas and spend couple of months in Europe (still here travelling) so I hired Palmers Relocations to do the move from my house into their container and taken to their storage. They can store containers indoors which is a bonus as I was worried about moisture and weather but they also gave me a discount for storing long term which was nice. Good people there, friendly and understanding so as promised I wanted to give them a positive review for their positive customer service and approach. Good stuff Palmers

I used Palmers to ship household items from Sydney to Singapore and the whole experience was fantastic. We reached out to a bunch of shipping companies for quotes and time estimates, and Palmers provided great value and also time certainty. We were given an estimate of 10-18 weeks from packing up the house to delivery in Singapore, and our stuff arrived at the 12 week mark. Communication along the way was prompt and clear. Based on our experience, I would recommend Palmers to anyone relocating overseas!

04/12/23 - Hemi, Thy and Sammy arrived on time for the pre pack. They were very efficient with their work and took good care when packing our belongings. 05/12/23 - Hemi and Thy arrived early and did a great job loading all our belongings into the container without any fuss. They took good care when moving the furniture inside the house to avoid any damages to wall, floors etc. They were faultless and very professional. Such a great service and always smiling. Highly recommended.

We used Palmers Relocations to move to the Sunshine Coast and we were really impressed. The packing crew arrived on the first day to pack (no small task) and the whole house fitted to my surprise into the container for QLD. Upon delivery, we asked for Valet Unpacking Service, so we don’t need to do anything as my friend recommended it. Shelley and her team did an amazing job unpacking, putting everything away so I did not have to do anything at all. Definitely Recommend.

If you are looking for a shipping or relocating company, don't look any further than Palmers. They are THE BEST! We received a bespoke service that was flexible, professional, punctual, extremely helpful, and responsive. They fulfilled all our requests, such as how we wanted the boxes to be placed, etc. The staff was very friendly and caring, and the shipment arrived in perfect condition. I will definitely use Palmers again and highly recommend them to all my friends!

I shipped three suitcases with Palmers relocations at the beginning of July, and am still yet to receive them despite being told it would only take three months maximum to receive my shipment. Whenever I contact them to find out the progress of my items they either ignore my emails or take weeks to reply. At this stage I feel they have lost my items, I would not recommend! My friend used a different provider and shipped later then me and they have their suitcases.

Did a good job with my move from Australia back to Canada. There were few vessel delays before the container got shipped although it was not Palmers fault as the ship got booked straight away and I am sure many are in the same boat (literally). They kept me informed about the situation and any changes. Happy with the service, my stuff arrived in good condition, nothing was broken and damaged so overall cannot fault the service.

We were assigned Palmer's relocations as we had a shipment arriving from the UK. We found them to be very punctual, friendly, professional and took care when putting our belongings into our storage unit. We couldn't fault them & would highly recommend them. Jesse was one of them and his partner was from NZ...I feel terrible for not remembering his name. They rocked and are a credit to the company.

We just moved overseas and the experience of having Jason Afchal from Palmers just did everything a lot easier!! From the best possible quote (without hidden costs) to a complete and easy guide trough the whole process; updates at every step and finally the receiving of our goods in perfect order. What a great work!!! Thank you I would recommend and use this services again and again!

I just have to share what an exceptional experience we had with Palmers. We had a big move from Burradoo to Killcare. The team both in the office and on the road were fantastic, so professional and helpful. Our move into Killcare was challenging but it was all done with efficiency and a smile. I could not recommend them highly enough. Many thanks Liz and Trevor

Although Palmers were more expensive, I chose them to relocate me from Sydney to Port Douglas as I thought it was worth paying more for a premium service. Unfortunately I was wrong. My $1,800 tv was damaged beyond repair during transit. Their appointed insurer paid out $300 (cost me $577 for insurance), so I'm the only one out of pocket.

We used Palmers to ship a consignment of personal belongings to London. It was a seamless process and the customer service was excellent throughout. A big 'Thank you' to Leesah and the extended team. We would certainly use Palmers again and would highly recommend them to friends and colleagues. Their quotation was also very competitive!

Thanks for a hassle free experience. Moved from Melbourne to Darwin. Good price for a move that is not cheap. People at both ends were friendly and professional. At no time did I feel untrustworthy of the service. Thanks also to Shanice and Leesah for their responsiveness and efficient communication in managing the move. Good Job.

Jason and Shanice are amazing! They are so helpful and friendly, helping me throughout the process of moving our stuff from Melbourne to Perth. Thank you so much to the staff who helped with the packing up too,they did their job professionally! Highly recommended their interstate removal service.

The contents of our house in the UK were shipped to Australia, and the clearance and delivery was dealt with by Palmers. They dealt with it in a timely and professional manner and our shipment arrived safe and sound, and the two delivery drivers were helpful and efficient.

I have shifted my stuff recently with the help of Palmer's relocation services. The staff was incredibly helpful and proactive throughout the entire process. I am highly satisfied with their services, and I would highly recommend them to others.

Palmers managed the domestic portion of our international move. Derek Hutchison was a pleasure to deal with - he was very responsive, clear in his communication and went out of his way to ensure Palmers were meeting our expectations. On the

We did not know the company but were recommended to it by our Shipping Agent in Spain. Palmers contacted us close to delivery and responded professionally and fully with our requests for information. (It was a BIG move for us from Spain to

I just moved my stuff from southwest Sydney to New Zealand with Palmers' assistance, and I must say that it was an incredible experience. It was a pleasure working with the Palmers crew, and everything I brought over arrived securely and

We employed Palmers to handle our relocation from Sydney, Australia to Zagreb, Croatia. I dealt specifically with Jason from the operations team, who was very responsive and helpful with all of my enquiries. The boys from the uplift team

Hi I would highly recommend Palmers Relocations have been dealing with Tara, she is quick, efficient, friendly. Im relocating from Sydney to WA house and car and dog at fantastic price. Thank you Tara really appreciate all your efforts :)

Moved to Scotland on a recommendation to work with Kieran at Palmers Relocations in Australia. I chose to use their services after they visited my home and gave me several options which helped me budget also. When my items arrived in in

After finishing my university, I used Palmers to move back to France. I went with the shared container option as I didn’t have enough to fill a whole container. Removalists were great - friendly, careful and efficient, delivery time was

Moved a few pieces of big furniture from NZ to Sydney, the guys were amazing at both ends, coping with stairs, awkward big heavy pieces and were quick and efficient at packing/unpacking, price was competitive and I was happy that it all

I would give this business a minus score big not possible. They destroyed some of my furniture and when I complained they refused to take responsibility. Mirrors smashed, gouges out of furniture and their packing service is deplorable.

From the sales process through to uplift and then delivery we were extremely impressed with Palmers Relocations communication and commitment to the care of our personnel belongings. Importantly, I can write that nothing was broken or

I dealt with Leesah who was very friendly and responsive but unfortunately Palmers' contractors failed to deliver my things on time. We had asked for early December and in late December, we got confirmation that everything was in a

Many thanks for the excellent service. I’ve been unpacking today and everything is perfectly intact, including my Grandfather’s fragile glass lamp. Service and communication was faultless.

I shipped 10 carton boxes from melbourne to US, all goods is good, no damaged. The staff give quick response if you have some questions. Their service is excellently. Thanks palmers.

Friendly staff, helpful all the way and reasonable prices. Will have to see if my motorbike gets there and the help to get it started. So far a great experience as of 21 sep 23.

Terrible company to deal with. Broke our furniture and never came back to fix things. Very unorganized and unprofessional. STAY AWAY.

I have been most impressed by the excellent service provided by Palmers Relocations.