Called ahead of time to ask if they priced matched and the said yes . My drive was 20 minutes from Height area. Once at the register I spoke to the manger working on 4th of July short Hispanic lady . She was polite but would not price match me . I showed her an ad and a receipt of my last purchase from a local competitor with the price and the price difference. Your other employees tried to chime in while talking to you and trying to complete my purchase. It was very disrespectful and they are not decision makers. Act your wage next time. For the manager thanks for being courteous but I will not be Coming back or sending you any referrals , I was there with a friend trying to introduce her to a dog food . We left out purchase on the counter instead I’ll be shipping at Natural Pawz & Carters Pet where their prices are competitive and they stand behind what they say. Very disappointed with your service today. No response needed don’t try to coddle I won’t be coming back . ACT YOUR WAGE , stay in your place if you’re not a decision maker for the store

My fiancé and I walked into the Pet Superstore and was greeted by EDDIE(manager) who saw us looking lost as can be . We explained that my birthday is here and I was looking for a reptile companion. He quickly grabbed, in my opinion, the best help in the store, ISAAC whom was very knowledgeable about what we were looking for. They walked us through the whole process of what’s needed for my new ball python and even some helpful tips on how to keep his stress level down. I am more than excited for the new addition to the family! Rocky is literally everything I imagined as a snake owner. I am honored to have the opportunity to re-home this amazing creature and excited to be able to watch him grow. My experience here was nothing short of amazing! It’s very obvious that these 2 love what they do from working with various animals, to giving outstanding customer service. They’ve definitely won my business over for life!

Upon arrival I told friendly employees I could not find my chihuahuas leash and apologized one employee said it was fine,,then a lady that I'm told only goes Fridays a vendor starts telling me I shouldn't be there because of the dog leash.Who gives the store vendor authority to make my buisness her buisness.A great customer almost walked out I felt attacked it already being okayed by staff.I have four cats and a small chihuahua that I buy food for here,to be putting up with a crazzy vendor. Employees apologized I payed and was leaving and the woman was still talking as I walked out the door.I might try Petsmart Because I think they hire anybody to stand in a store giving sample.s....Beware people at this location..Thanks but no thanks.

One of the main things I liked with this location was the wash stations. I like to be able to bring my dog in and get him cleaned up. For the first time I brought my dog's nail trimmers. None of the staff told me I was not allowed to trim my dog's nails up to this point. I have been to other places you could wash your dog and trim nails with no problem. Why this is a policy for a place that allows you to bathe your own dog I have no idea. The employee that told me had no idea either. No problem taking my money and no one bothered telling me the rules before I paid.

Friendly knowledgeable staff. I come here to utilize the dog washing stations. Keep the mess out of your house and wash your dogs here. They supply a choice of different shampoos and they even have a hair dryer for your dog. I have a large dog and I don't even want to try to attempt to bathe him at my house. They also have everything you can want regarding pet supplies.

They have a very good but not superior selection of cat accessories. What earns them a five star rating is their staff, especially a guy named Kent. He was extremely helpful and because of his superb customer service (as well as the lady who was checking out people and whose name I regretfully can't remember at the moment) will shop here again for my pet accessories.

Took my fur baby to get groomed for the first time and she came out great. I didn’t know they take pictures, let alone have a 50% off for first time new customers. The person who cut her hair did a great job and would totally recommend. Her name is Alex. I’m definitely coming again and getting my dog groomed here and with her. …

service was amazing. all the employees are on top of the game and are doing fantastic. just super sad to see full grown cats in tiny enclosers, practically shelves. this location is huge and the overall company should care. bunnies in the same sized cages as tiny hamsters. no room for them to run zoom or anything. it’s very sad.

I purchased the most cutest sweetest little cockatiel here. After a few visits visiting this little fellow he was still at the store, I decided to give him a better home with my other cockatiels. Manager and employees did the best of the ability to help this little man find a good home! Great store & management!

Large pet store. Prices similar to Pets mart... But the surprise was the pet bath area where you can bathe your own pet for just 15.00 bucks! Shampoos, apron,, towels and dryer included !!!! Great especially during winter and between grooming appointments! Friendly manager too.

Many thanks to Pet Supermarket Meyerland! All the staff have always been super helpful, and especially on Saturday when we came home with a green cheek conure! Jake was so patient and answered a ton of questions for us. We will stay loyal customers for sure. …

I've grown to dislike this store after so many unpleasant experiences. Today was the last straw. We've been coming here because of the reasonable prices and value but that's gone out the window now. Today we stopped by to bathe our dog. In

Usually a fan of this location and have gone out of my way in the past to come here for the reasonable prices for my old lady cat food and lovely customer service. That was lacking today. I already felt bad we were the first people in and

Went here last week for crickets and shrimps for my reptiles..Talk to a lady about grooming and made an appointment for a week later date.. Came in today from across town with my pet to be groom. When I walk in she had no knowledge of the

Manager Bob is very personable and helpful. The entire staff is friendly and engaging. The rewards program pays back and the monthly Veterans/Seniors discount makes a difference. A good selection and great place to shop,

Horrible horrible horrible experience in this store. By reading the reviews, I agree with them. Very unattractive staff. Staff is not trained right to handle an older, mature, educated clientele. Train your employees.

Pretty sad and negative experienced. Specially the manager. Seems like the are doing a favor to the customers by letting us in, let alone buying or purchasing any service. Not a nice staff. Not good prices.

Good selection of high-quality brands - but I always get a distinct DGAF vibe from the staff, like they don’t want to be there. Wish they were more friendly and helpful! I guess it’ll be Amazon next time.

New groomer in Meyerland location, Tiffany, is amazing. My little Havanese mix had a summer cut that made her smile. I took her smiley face photo to show her off to others. Great haircut!

The manager helped me find a good dog food for my pup with sensitive tummy problems. It worked!!! No more messes. They also have a self dog wash which we use monthly! Highly recommended!

Best grooming in town ! I Use them for a year now for my two dogs. Thank you Alex for being so patient, nice and professional , really amazing work ! Would highly recommend.

They sell small pet items which is why I went there for. I wish it was well stocked but I did find some items on stock I liked. I will be coming back again.

Nice store in the middle of a remodel. Friendly staff helpful service directed me on how to use the end store doggy wash. My pups liked it

Every time I come here nothing rings at the correct price of the shelf. Then when it’s pointed out the employees get mad

I was able to find what I was looking for for my pet and also at an excellent price, very friendly staff. Recommended!!!

This pet store is absolutely amazing! They have everything you could imagine, and they have a standing dog wash station.

We love this place. Nice selection of main pet needs. Bathing station is really great. Staff always friendly.

The staff is very un attentive and under educated on the products this location sells.

Kent was friendly and helpful. The range of wet cat food here keeps my kittens happy

Limited stuff but good to pick up few items.