Review for Pet Valu on Pembina: Up until today we had only ever had great experiences at this Pet Value! We go for the dog wash, and have been coming for the last three years with the same dog. Usually the staff are wonderful and the facilities are great! Today however, I was in the middle of washing our dog (Nelly) when another customer arrived to use the second tub. For some reason Nelly was very agitated and started growling and acting up. It was totally odd but definitely not ideal. However, rather asking the new customer who had not yet begun using the wash, to wait until I was done with Nelly, I was asked to leave! I was asked to leave with my wet dog, mid-wash, despite being there first. I have taken Nelly to the same wash many times (10+). Nelly has been there alone, with other dogs, and once my daughter was asked if she could wait until another dog using the wash was done, even though there was an empty tub. She was asked this, because the dog was not good with other dogs, and she was told she could either wait the ten minutes or they could suggest another location. She obviously understood wanting to prevent an incident, that dogs are unpredictable, and that the other customer was there first. From a legal perspective – what would have happened if I slipped and fell on my way out because of my wet dog, when the only reason I left was because they made me? Well to top-off the awful service - they gave me a refund (after I asked) but when I took a look at my receipt it said “Customer decision” as the reason for the refund!!  So, to answer the question of what would have happened if I fell with my wet dog and injured myself? Well, the misrepresenting receipt would have said it was MY decision to leave, and I would have had no recourse. To sum up, everything about today was completely unacceptable. Not all dogs are like every other dog. It's normal for dogs to growl and bark at some other dogs. It all depends on the aggressiveness of the dogs' behavior. Nelly was not being aggressive enough for her to leave the bath tub. If she was, I would have taken her out of there myself. If Pet Valu hires managers and workers who are not aware of animal behaviour then they should have a sign that reads,"No growling or barking at other dogs allowed" at the wash! This was such an offensive experience, I never ever want to go to Pet Valu again.

We have been visiting Pet Valu on Pembina regularly for dog wash since one year ago. Today, we went for a dog wash at around 3:30pm but I was disappointed about their dog wash this time. Usually, we wash our dog twice but after we put shampoo on our dog for the first time, the hot water was totally run out. We asked the staff for assistance then they told us there were 11 dog washed in a short period of time that’s why the hot water tank was out of hot water. We couldn’t wash our dog for the second time because the water was too cold and my dog was shaking. After the shower we asked for a discount since they failed to provide the most basic quality of service but they only gave us 10% off. The reason I felt disappointed is that they didn’t even offer the discount initially for this careless mistake, which they could have prevent this by keeping track on the hot water supply before allowing customer to wash their dogs especially in the winter.

It was the first time I used the bathing facility. It worked great with my big (100 lb) Olde English Bulldogge. The shampoo they provided was fine but I will bring my own next time (just personal preference). The price was reasonable. I liked that the dog was at my height so made it very easy to give him a good scrub. Everything was provided including a bag of treats. The store had a quiet environment so my dog was not distracted by other things during the experience. I shall return especially during the winter months when bathing is impossible for me to do indoors.

I love coming here. I even bring my kid every time. He loves petting the store cat lol. The staff is always so friendly. And very knowledgeable. I had a bunch of questions about my dogs anxiety and the guy I talked to (for the life of me I can't remember his name) was very helpful. And he must have talked to me for almost an hour. Showing me different products and explaining them to me. And not once did I feel like he was rushing or just trying to push a sale on me to get me out of there. Great store. Great people.

I usually pick up food from the other Pet Valu near my home but I stopped here the other day while in the south end. This store (compared to the other one) is a mess.. Unorganized, cluttered, dusty, unprofessional atmosphere. I asked the guy there for advice on a product and it seemed like he was only pretending to know what I was talking about.. Very vague "expert advice". Save your time and head over to the Kenaston location. Better selection, store and "pet experts".

Brought the dog in to give her a bath. Staff were very friendly and helpful. Showed us where everything we needed to use on the dog was and they have a long hose air dryer to use. I would however suggest that you bring with you your grooming tools for your animal with you as they don't provide these tools. Just the shampoo and towels. They have shampoo for those dogs that have sensitive skin so that was awesome.

Employee is in rush just to kick is out,came tonight to look for gold fish and she told us we are closing in 5 minutes and we start walking to the door and she came again and with attitude said " it's time to go"!. Hope store manager put someone with responsibility and respect for store after leaving.

Im always greeted when I enter the store and asked if I need help finding anything. They always ask if they can give my dog a treat. The dental care product (Bluestem)they sell is very effective. I have used it for years and my dogs have never had any dental issues.

I love this store. I find the staff to be very helpful. They are so accommodating. The doggy baths are great-very clean. They offer good prices on their sale items. They always offer carry out service without a request. Nail cutting service is so convenient, too.

Always greeted when you walk in the door and asked if you need assistance. I have never been into a Pet Valu that was disorganized or dirty, it's always bright and happy as are it's employees! I always buy my dogs high quality foods and bones here.

Knowledgeable and friendly staff. Teddy the store cat is a prince. Large dog/animal bath is exceptionally clean and well maintained. Best part is that the store has a mom and pop shop feel. :)

Bought an 8lb bag of cat food then our vet had us switch to something else and Pet Value was gracious enough to take the bag back even though it was opened. Fantastic customer service!!

Went to do the self bathing station. Staff was welcoming and accommodating. Dog loved it. Even the customers were friendly and their dogs were well behaved!

It's a cozy store, you know. Everything is clean, organized and the staff is always willing to help customers. It's one of my favourite stores.

Great spot to wash your dog, especially on the colder months. They give you shampoo, towels, and an apron so you don't get too wet.

Had to find a harness for my growing cat that would work at the lake. Staff were able to help me chose and fit one at the store.

Very helpful staff! Fabulous dog wash. Always has good pet food, toys, supplies, reasonable prices and good hours …

My favorite location to shop for all my pet needs. The staff is friendly and professional. Always happy to see my dogs.

Always helpful. Great advice. Quality dog food choices for a healthy dog. A bit pricey, but you get what you pay for.

Always helpful when I come in and don't know what kind of dog food I need, they happily look up my history for me.

PetValu let CRAIG STREET CATS show off a couple of their many cats that are adoptable. Nice people, nice store!

Everyone who works at this location is knowledgeable, friendly and helpful. I love the entire crew

great service and knowledgeable staff. They have lots of things for my pet including raw dog food

So helpful and friendly! Would def recommend to anyone that needs some suggestions and ideas!

First time visiting and I love it! Took dogs for their dog wash and was more than impressed.

Great store for all your pets needs. Often use the pet wash area. Friendly customer service

Great customer service! A little expensive but all pet stuff is expensive.

Very helpful and friendly staff. Always fear selection and very organized.

Loved the cat they have. Great service, they answer to all my questions.

A fantastic selection of everything you could ever need for your pet

Always great kitty vittles to be had here specially for my fuss pot.

The staff was really very helpful. They knew their stock very well.

Great self wash for your dog. Well worth the money, great staff!

Staff are clock watchers who obviously don't value my business!!

Great friendly service and very supportive of community events.

Our favorite pet store! The staff are helpful and welcoming

Fully stocked and Great Staff to give you a hand.

Great service, very helpful and knowledgeable!

I was less impressed with the staff attitude.

Very nice decoration. Friendly and helpful.

Helpful counter staff with recommendations

Great staff, super helpful and friendly!!

Very good service. Knowledgeable staff.

Helpful staff. Good product selection.

Extremely helpful and knowledgeable

Helpful, and Friendly! Great store!

Very helpful staff. Cute store cat

Good selection and friendly staff.

Everything you need for your pet.

Very helpful and friendly staff!

nice place and Staff friendly

Great place to wash your dog!

Best Pizza in South Winnipeg.

Lots to choose from

Nice, polite staff

Great experience

Always friendly!

Get monthly food

Love it there

Nice staff.