I am absolutely appalled at how I was just treated at Pet Value 240-400 North Town Road. It was my dog's birthday and I was excited to buy him a raisable dog dish for his special day. When I got home with the product and opened the box, I could see a small part of it was damaged, the part that locks the dish into place. I haven't used it yet and it's already damaged, they sold me a faulty product. So I think no biggie just bring it back and get the same product or a return. I bring it back and the girl there says yea, they knew the box was damaged in shipping and they didn't see the broken piece because they hadn't taken it out to assmeble. She then goes to the back and talks to her manager on the phone for 10-15mins and comes back to tell me she can't give me a refund and the product has been discontinued. She said I could get store credit, but really emphasizing that I could not get a refund. I didn't like that because they basically sold me a damaged product and said too bad. She told me that she knew it was not fair but that it's her managers call. So then I ask to speak to the manager and she goes away for another 5mins comes back to tell me the manager doesn't want to speak to me because she is busy and that I can call her later(not too busy to talk to her employees but too busy for her customers). So then I say ok then what's her number, then she says I can't call her because they are not allowed to give out the managers number. I'm getting impatient at the stupididty of what is happening right now. So then I go "ok then give her my number so she can call me", and they reply she wont call you until Friday. Friday? why friday that's almost a week from today. I very and I mean very calmly express to them that I am not happy and that even they admit it was unfair. Then another lady who I was not even dealing with and has no idea whats going on just jumps into the conversation and acusses me of breaking the product myself! Unbelievable! I reply so is this why it's taking so long for a simple refund because you guys think I broke it myself. I then swore on my mother's LIFE that I did not break the product and that it was their responsibility to check if their products are working and not mine. However that wasn't enough they told me to get out of the store or they will call the police?!?! REally? I say ok fine call the police, I know I didn't do anything wrong. They just repeat get out of the store, I can see there is no reasoning with these people so Im leaving, and just before we get to the door one of the employees just randomly explodes out of no where, screaming in this incoherent stupor and my poor 2 year old toddler is freightened and begins to cry. Worse shopping experience of my life. To summarize, bought a defective product, went to return it, was denied, accused of breaking it myself, was told to get out of the store or they will call the police and makes my baby cry. Before they call themselves petvalue they should learn some human values first. #boycottpetvalue

I always go to this store because it is the closest one to my home and they have a good variety of treats for dogs. Today I went in with my dog, my dog was wearing a winter coat, the girls working noticed because as we walked in I had to readjust the sleeves on the coat as one paw was coming out. This winter coat was new and still had the tags on because I wanted to see if they had other options at pet valu before I removed the tags off the one she was wearing (I bought this one online from Canada Pooch - a brand only carried on their website and no where else). I went to the coat section and they only had sweaters but no coats - nothing water proof like the one my dog was wearing. So I decided to get her a treat and be on my way. As I was paying for the treat one of the girl working there said "are you not gonna pay for the coat?" to which I explained that the coat was actually ours. Up to here I had no issues I understood she was doing her job - she could've asked more politely but I understood. However, she went on to say "are you sure? it still has the tags on" was I sure if what my dog was wearing was ours? yeah I was. I explained why it still had the tags on to which she mumbled yeah ok sorry in the rudest attitude. Why suggest that I was stealing if I walked in and she saw my dog wearing it and me trying to fix her paw sleeve? also they had no winter coats, so do the employees not even know what they carry? Very disappointed with the experience over all and will not be returning.

Went for the "do it yourself" dog wash and was actually pretty impressed. The space to wash your dogs was great. So clean, spacious, and totally separate from the store without behind hidden away from everyone. Large elevated tubs and they provide everything you need (towels, shampoo, brush, smock for yourself), PLUS clean up afterwards and treats. The staff working were super friendly and had treats at every corner for my dogs. They were great at helping me keep my Husky calm, as he does not like bath time or new environments. Best part was that the dog wash was only $10 and they put me on their loyalty program, every 7th wash is free!

worst experience ever!! I purchased a dog muzzle there and I just want to exchange a different size but i lost my receipt by accident and I told them the card number I made the purchase and the date I purchase and they just just said they can do nothing Really !!! I purchase the wrong size because your sales told my that was the right size and now I lost my receipt but you can do nothing Will never come back

Great and friendly service. Love the dog wash area. They have 2 tubs to wash dogs in. They also allow you to bring in both dogs to wash. (One tied up while other is in the tub) I had nice smelling shampoo and conditioning spray and treats as well to give and reward the dog while in the tub. Will definitely be back for the dog wash again.

Thank you to the girls at Pet Valu Bridgwater. They were amazing helping me find new harness for my dog that pulls. They fitted her with it and I was able to walk around the store trying it and they demonstrated on how to take it on and off. Such a pleasure!

Everytime I visit Pet Value the staff is so helpful and knowledgeable. They always have great recommendations and a great selection. Mackenzie helped me during my last visit and was so informative and friendly. I would definitely recommend Pet Valu!

Stopped in for a cat scratching post, and found lots of great options. Staff was helpful. Clear covid measures. Lots of parking and easy to access. The cats are loving their new scratching/lounging zone.

First time to this location for dog wash , great and friendly stuffs, I've been to other locations before but I didn't get good experience , very appreciate and will definitely be back

Gotta love the pet bath. Convenient, reasonably priced and walk away from the mess with a clean happy pet. Or was it me that was happy about my clean pet? Yep, that one :)

Awesome location. Great Staff. Love their dog wash facility and will always be coming to this location over the Kenaston one. Friendly staff!

I love bringing my pup here!! He loves it too. The staff are friendly and helpful and they carry a lot of different items and brands.

Well stocked with all different foods and treats for dogs, cats and plenty of other pets, staff is very knowledgeable and friendly.

Service is always friendly and helpful, store was clean and well stoked. Always a pleasure to shop here

This location has incredibly friendly and helpful staff. We love the pet wash station for our dog!

Staff were super friendly and willing to help. Store was clean and well organized. Great prices.

They are always very helpful and knowledgeable about their products. Clean and tons of parking

Sell Acana dog food,they have a dog wash station,which is convenient,I really like it .

valuable helps and really friendly staff. really.enjoy.shopping here with my puppy.

Nice owner who also owns a Berner and very helpful. Staff was very friendly also.

Nice store. Helpful friendly staff. Good selection. Dog wash is so handy!

Great selection. Great staff. And nice service all you can have it.

We come here for the Dog bath. Great setup and price is reasonable

Friendly staff, good selection of brands and products, dog wash

As a first time shopper the attendant was pleasant and patient

Great...had what I needed since other pet store didnt.

Great store with friendly and professional staff.

Great customer service, and very clean inside.

Very nice staff, and have a raw food zone.

Staff is so friendly, always there to help

Friendly staff. Great self serve dog wash

Friendly staff and great service.

great location and easy to shop

Convenient and friendly staff

有关猫猫狗狗的一切，是用品店不是宠物店，可以给狗狗洗澡

Great staff, great products

Great knowledge staff.

Friendly and helpful.

Best pet store around

Knowledgeable staff!

Great