This is the last time I will walk into this PetSmart for anything. PetSmart called me a month ago to tell me about the chihuahua bath and brush special on Wed June 14th so I booked it for 6:30pm (after I got off of work). On Wednesday, PetSmart called me to say they had to cancel because someone “called in sick”. I rescheduled for today, June 17th, 9am. I get there at 8:45am. There’s a line to check in so I waited. There were 3 people ahead of me. 9:20am, still waiting to check in. My dog had an accident so I had a bag handy to clean it up and dispose of it 3 feet away in the garbage. I go back to my seat and a woman with her aggressive pit-bull were standing at the door. I kindly stated that I was next, she and I had words and attitudes were exchanged. I then walked into the salon to inquire what the hold up was as I’ve been waiting almost 45 minutes to check in. I cancelled my appointment for my dog and left. This is the second time in 3 months that this location had called to cancel because someone called in sick. Get it together PetSmart.

I’ve been visiting this location for a few years. Everyone is so nice and helpful. Ruben and Gage along with everyone else that works here are awesome at helping me find the right products for my pups. I Highly recommend this PetSmart to all my friends and family. The Banfield clinic in there is as well very helpful and convenient. I love shopping here. The selection of everything is wonderful. They have plenty of pets to choose from to food for your pets. (02/2019) Stopped coming to this location shortly after the pandemic began. The staff that use to be there supposedly was transferred to another location. The way they handle return policies because of the pandemic is poor. I refuse to shop at this location anymore. Don’t buy anything unless you’re 100% sure you really need it. Purchased some items a year ago. Ended up not needing a few things, a lady told me they weren’t doing returns because of the virus. I pretty much couldn’t even get store credit. Poor Customer Service now. 03/2020

Only good thing was the front office staff was nice. Feel ripped off! After waiting a month for an appointment with Dr. Dana Robinson to be seen for rabies vaccine, allergies, and to look at a spot on my dogs back i agreed to pay $160 for the visit. all that was done was rabies vaccine. Never got to speak with the Dr. Robinson as my dog was taken to the back and brought back to the lobby after. You would think for a month wait and $160 I could be brought into an exam room with my dog and then have a consult or some level of summary provided by the veterinarian. Guess I have to pay for another appointment to get my other concerns addressed (allergies, spot on back). I can say this it won’t be here. Don’t care to come back. Oh wait she forgot to sign the rabies vaccination certificate guess I have to. Rushed, missed concerns, and over priced.

Zeus loves this place! He cries when we get in the parking lot . Loves to watch the cats , loves that he gets to pick his treats and toys, enjoys being social with other dogs, uses the bathroom . Its like a Chuckie cheese but for dogs Staff are very friendly here and helpful whenever I need them. There are a couple things I would love to see added or changed. An outdoor bathroom area for the dogs . You have an area but you have a patch of large rocks and plants. I would love to see more variety in doggie boots, and items to train your dogs.. Always seem to have mountain trail boots out of stock that is needed for his size. Yes I am aware that you have another brand but they don't fit. The rubber ones don't fit either. For these reasons I am giving you a ⭐️⭐️⭐️⭐️ Thank you for a positive experience

No one would come help me get an item for over 35minutes, despite me asking the register person 2times!! Waited more and Had to go ask the 3rd time and only then was told 2 workers in whole store (1@register and 1 on floor)! and saw the only person working the floor putting returns into a cart rather than coming to help customers! Would have given 0stars for the cashier lying about sending someone right back to help me get an item and the floor person being slightly rude when I asked him if he could help me. Too bad they choose to be this way, I spend hundreds of dollars in this store every 2 weeks buying premium food for multiple animals, purhaps I learn from this and chewy or Petco would like my business moving forward?!?

Normally I'm not this generous with pet stores because I have really high standards for my dogs and finding the right place is not that easy. But Janette made a big difference today and changed my perspective a little. Without me asking, she took her role to a higher level and made my needs hers by taking the time on helping me find the right product for my dogs. (Something you don't see much anymore) Was it maybe that she wasn't too busy at that time?? It doesn't matter! She definitely sent a costumer back home happy with a better image about PetSmart. I also want to thank a lot the grooming crew for doing such a great job with my kids and that means a lot as a customer with high standards.

So yesterday I received a call Phone the vet saying that they had had to reschedule for the third time because because the doctor hurt her back, that’s the excuse they gave me last time. They call me again saying that the dr broke her hand and then the first time was when they saying that she broke her foot. What kind of sick games are they playing? I will never take my dogs back there again. that one the guy that works in the front desk is very rude, and two how convenient is that one is almost the day of the vet check up they decide to cancel. I think they’re are lazy and they don’t wanna work or they don’t feel like checking your dogs at all. And I never had any problem before until now.

This service from the doctor was great but not the secretary I had to deal with that day that was literally arguing with me giving me the worst attitude about not having the wellness plan so I ended up paying the full amount and found out 2 days later that i fact I do so I had to go waste my time and go back and get only $60.00 back. Yea I'll be canceling that plan when it ends. And when I explained how she was acting they are like yea that's how we get. But other than that I do like this 1 better then bell rd and 7th ave/st. The doctor really has a bad attitude. Look I know it's not easy dealing with customers but don't take it out on me.

Great deals especially on their large selection of clearance items!! Plus this location was very organized.& clean. The employees were friendly and knowledgeable on products and took the time to show you exactly where items were located and answer any questions regarding them. It was a nice change not to feel like you were being rushed or bothering the employees by asking them questions.... My little girl, Gymberlee is usually a barker when it comes to new people but she was very calm considering she was in a new place surrounded by strangers and with that said; I definitely found a location which will be the "go to place" for Gymberlee!!

I went here to get my new dog Titus his new collar and harnass. The harnass was labeled with a price that didn't match what the register rang up. I explained there wasn't just one or two on the rack priced wrong that there were several. I asked to get the price that was marked on the rack since there wasn't any price similar to what was on the register and she gave me the rack price. I was so thankful because I wouldn't have had enough money for them if she hadn't given me the rack price. I was happy that I was able to give my NEW dog a comfortable fitting collar and harness along with his new home. Tahnk you associate at Pet Smart!!

It's a normal PetSmart and is kept right up to standard. Everything you could need for your pets. It is part of the old christown Mall but the entrance is to the parking lot on the north side. It's right around the corner from the large Target and next door to Ross. There is an epic amount of free parking and it's a real easy place to get in and out of. Your dog is welcome as long as he's on a leash. They have treats at the checkout counter too there is a health hospital and grooming center in the back of the store as well but I have no personal experience with their services. It does look clean.

I ordered in the evening to pick up the next day fir a cat birthday party. I went into the store and was happy to be greeted and helped very quickly. My online order was ready and to find out the store manager was the person helping me. Wow. She is awesome!! Really knows and cares about pets I purchased a few more things she showed me for a senior cat and opened a register to help others get out the store rapidly. I truly appreciated the time and help am new to this store but will be returning often. High five to all my new friends at the Bethany Home Rd store.

My dog was dropped off for a regular grooming appointment. His haircut is fine. However, the tech cut two of his nails too short. One on each back paw. If it was just one, I could let it slide. Mistakes happen, but two is excessive. Additionally, they did not tell us. I know my dog cried when they cut him, and they proceeded to cut him again. I can't bring him back knowing that they were that careless. We did not know, until we got home and noticed blood on his paws. We are so upset. The bare minimum should be informing us that his injury happened.

I love this place because they help me take care of my kitten how do you spell just getting on the street is almost dead they help me bring it back to life and save his life announce my boy and I all that to them they knew what they give him the new Attalla treating and I knew exactly what to do with him that’s why I like this place I highly recommend it to anyone that has a pet I don’t care if it’s a bird a lizard no matter cat dog come out or they can help you and I will and I love the friendly service as well and very knowledgeable PJ

I want to be irritated that their shelves and tanks seem to be empty but i see them filled every friday so i know its just that this place is so popping that its impossible to keep up. Im so thankful for the kindness of their staff walking me thru all the educational needs required to be the best pet owner possible. They give every person 100% of their attention and arent afraid to send you somewhere else if they dont have what you need right now. Cant spend a week without going! Thanks for all you have taught me!!!

This is by far the worst Petsmart I’ve gone to. No sense of urgency & poor customer service.The employees just look at you turn there head in case you needed help. I had another online pick up disaster! Went to pick up an order that said ready for prescription food and they put my order back to soon. The guy who helped went back to look for my food there was 1 can left. I purchased the 1 can and had to go to another Petsmart. Just a total inconvenience and a false email saying it was ready it’s a 3 day hold.

The worst customer service the white guy littery told me im not a customer when every people coming to the store are a cuatomer no matter if i have something or not im a customer, i just ask for restroom and they just told me im not a customer because i dont have nothing from the store with me, so i. Need to buy something in order yo use the restroom i was desperate so i bought whatever and show the receipt to use the restroom if i can give you 0 start i do it.

The manager, I believe his name was Joe, was very helpful and went out of his way to help me with the products I purchased. He took customer service to a new level. I am referring to the PetSmart in Christown Mall. I just went there a few days ago. I bought a large dog crate and a harness collar for my dog. I have been impressed with the customer service at PetSmart there every time I have gone in-- which has been about three or four times now. Thank you!

Second chances and respect for each pet's individuality are their values. I have four cats, one is not vicious but is sensitive at the clinic. The vet provided calming aids and had her return another day for her checkup which ended up successful. The technician was understanding of my cats sensitivity to the environment and clinic experience. (Lol I joke that if I had my one cat's attitude then I'd be ask to leave and return when calm, too.)

I tried to come in here early and cash the deal so I can open containers of cat food that would normally got the corner with off and 40% savings stuff like that you know I pick up 20 lb of bird seed last night for half price and it only had you don't need was missing like 10% of his contents so I'll try to get deals like that this one this store you get in there early on Fridays Friday morning so the best time Captain Marty

I came here in effort to get my kitten a haircut and I really had the best expectations, however, I was left extremely disappointed with the cut the Vanessa gave them. It seems as though she was afraid to do the job properly. My cats hair came out so shaggy and choppy it was a sore eye. Like they are cats scruff them and cut the hair off already. I’ve found other groomers who are absolutely wonder and did what I asked!

It's always a pleasure to be able to go here with your pets. I went recently with my big o Cane Corso and he absolutely loved the attention from people and loved being around so many little dogs as he still thinks he's a puppy even at 3 yrs old. Great place with better prices and this particular location was the cleanest location we've been to. Great having one near us as this will be Hidalgos favorite go to place

The workers at this location are outstanding and wonderful people! They've always been very patient with me when I realize I may have gone over budget, or when I need to make an exchange- which is wonderful because I'm very new to being a sole caretaker for dogs. Shanaya (I hope that's how it's spelled) has helped me on multiple occasions and really has been so understanding. Thank you so much for all your help!

Watch the total at the register and keep the card thingie with the advertized price if they allow you to. Otherwise take a photo. This store WILL put a card on a tank, advertizing it as being on sale, then charge you $50 more than what the regular price should have been, and then deny it later. We're enjoying the tank and the higher price is what it's actually worth so it was still a good experience.

We have tried other PetSmart grooming locations in the valley and not had the best experience, but this location has exceeded our expectations! Vanessa is so sweet with our dog and I can tell she really cares about the animals she sees. The entire grooming team is very friendly, professional, and organized. our dog looks great after her visit with Vanessa and will be excited to go see her again!

Absolutely love going here, the workers are always helpful and seem to be very friendly as well. And I really love how they interact and show/teach my kiddo about some of the animals there if shes got questions or curious on a creature. And tonight they pointed out to me, the last one they had for now, and extremely pretty guppy that is now a new little part of my family

I went to this location's PetSmart Academy once a week for 5 months, taking the Intermediate Obedience, Advanced Obedience, and Therapy Education classes to help put Shasta on the path to success! I can't say enough good things about all the wonderful training we received! Thank you Diego for helping Shasta and I in forging our bond and becoming an incredible team!

EVERY Person in this store went above and beyond, first of all the kindness and then helping me find items that I don't normally shop for, and then to take things to my car cuz they were too big & heavy for me to handle. This is an exceptional store kudos to the manager who makes the employees feel respected and important enough to pass that on to the customers!

They refused to give a puppy the parvo shot that was necessary for her to see her owner before he passed. We offered double the money. It was an emergency. Her owner didn't have very much time left. They had 45 minutes before they closed and spent more time saying No than it would gave taken to give her a shot we were paying for. Shame on you pestmart.

They had close to no vet cat food, not even in the big bags or small bags. The small bags they did have were not the kind I need for my cat. So I had to go to a completely different location. I don't understand normally they have the shelves jam-packed. Considering you need a prescription for it, sounds like someone just didn't order ahead enough.

I have been going to the petsmart for 10 years mostly one on 7th st & bell rd. I have moved so I been going to this location & so far they're friendly & nice to my dog, even ran into someone used to worked at the other location recognized Mocha. Only thing sometimes they for get little things I asked for it. But overall it's not bad!.

Well I didn't catch his name but he had Blue (or pink) hair and he was just simply amazing! He was very informative about Betta fish and what I needed to get my aquarium up and going. He was a real sweetheart very good with people, Great customer service! I would definitely come back if I have any questions to see him.

We went in to get super worm for my 6yr old bearded dragon and was treated very respectfully. I also had questions about the chinchillas and asked to hold one and the employee was very kind and let me hold one and gave us alot of information about them. Definitely recommend this store for all your pets needs.

It's smaller than the rest of them, but makes up for it with more of a selection of toys, leashes/harnesses and almost any accessories you need for your pet/fur child or non-fur child. Also staff is super friendly and are there to help you find what you are looking for in-store or online if not in stock.

PetSmart provided a pet paradise! The wide range of pet products and services catered to all needs. The knowledgeable staff and organized layout enhanced the shopping experience. A must-visit for pet owners seeking quality supplies and care options. Looking forward to more visits for my furry friend!

We just adopted our first puppy and PetSmart had everything we needed at reasonable prices. Staff has patiently answered our questions or pointed us to other sources of information. Just started puppy training class & so far so good. We feel well taken care of & so does the pup.

I mean with a name like PetSmart, crazy how high their prices are. I was looking for shoes for my dog they only offered one kind and they were twenty-five bucks I thought that was a little much perhaps if they had a bigger selection they would be able to have a better price.

The Management and his team are always very helpful. Even giving me a Discount that was for online services only. I love shopping in the store. But tonight I'm going to try to order online . This will be my first time ordering online.. I pray everything goes smoothly .. Amen

Love this PetSmart, every one is extremely helpful and friendly. The training classes are too notch and the Banfield is awesome! I definitely recommend you give them a shot! Don’t forget to sign up for their Treats rewards program because it is definitely worth it!

I visited cristown petsmart and I'll be honest, very cool place and customer service was outstanding. We end up buying a turtle. Everyone was so helpful and they gave us a good deal on top. I'll be definitely going back for all my pet supplies Highly recommended

The staff is always friendly and helpful but the prices are just a little too high. Something that I bought a week ago for $39.99 is now $44.99. That's a pretty big jump in price. It makes me think twice before making my purchase and shop around first.

Worst place to get small animals sold me small cages to me and my uncle and me thinking it was okay but it wasn’t so I had to go to Walmart to get a bigger cage and spend more money. One died because it was sick and couldn’t poop very traumatizing..

I always love coming here, its also the only place i know that sells the specific dog food for my Great Pyrenees. Check out is really easy usually, with plenty of help. The staff on hand also can also make food suggestions for your pet. Good store.

Petsmart is just that. My dog is a pit bull who we rescued about 5 years ago. She will try to fight /eat any other dog in her immediate area. So I would probably give it a higher rating if I could bring her in the store. And way too expensive!!

Great experience! Kaylee took care of our baby Cleo. She checked in twice with us to let us know Cleo was doing good. She added chalk color to Cleos hair to make her look bada$$ very amazing job she did!!! 10/10 would recommend ! …

Scott always helps us when we go in, Fantastic Customer Service Always! Scott sold us our beardie a few months back and always going in for crickets and today a new tank. Scott is very knowledgeable on the critters and care.

Tons of products for your pets. They have all kinds of food, treats, toys, and other products for dogs, cats, rodents, reptiles, and fish. Can't speak to the quality of services, but prices seem in line with other stores.

It was nice and clean, lots of dead fish though. The guy in the back said he would get someone to assist us he had to leave, he got no one , my family and I waited 30+ minutes when I had to find someone.

All the staff are very friendly and helpful, I strongly will recommend this PetSmart to family and friends! Great Place and love shopping here and you can count on me coming back! Thank You ... :)

Becareful if you are planning to adopt a pet from here. The horrible abusive places some of these poor animals came from will never get shut down as long as this place allows them to sell there.

Stopped by to pick up some prescription cat food. Everyone was very nice, friendly and helpful. So glad to be able to pick up the special food from here rather than from Chewy.

I took my Chihuahua to the Banfield hospital to check for allergies. The Dr. (Campo) he was excellent. He took time to explain, and examine my dog. He listened! Best Vet Ever!

Went in to buy a name tag, and they wanted $16.99 to $19.99. It was such a ridiculous price, went on Amazon, found the same tag got it engraved, and shipped all for $10.99.

Princess was treated very well with Diamond. Diamond is such a great person for this kind of job, she made Princess so happy and comfortable Thank You Diamond

I couldn't be happier with the excellent attention and care my PG received from the staff at the Banfield Hospital. The pet insurance is terrific, too!

First time in here, alot of stuff to choose from, staff very helpful, veterinarian hospital located inside as well and also they do obedient classes

Liliana is an awesome groomer! My dog is a very nervous dog, and seems to do so well with her. He always looks so good after his grooming session.

The PetSmart at christown spectrum Mall is always a good experience when shopping for dog and cat supplies. Staff are very helpful and friendly.

Kellee is the sweetest and kindest employee I’ve ever met she is truly passionate about animals and treats every pet as her own!!!

Keyara T. in grooming is the best. My pupper enjoyed his time and came back looking cute as ever! Found our new favorite groomer

guess I caught the pickup worker in a bad mood, we did not deserve the words he said to us. the boy was unprofessional and weak

My puppy is getting private lessons. Theses have really helped. The trainer has taught her so much in the 2 lessons so far.

I paid petsmart 84.99 for a over night delivery still no delivery. People be careful of ordering on line with petsmart.

The dog food my dog requires is a bit pricey. Ugh no fault of PetSmart though. Appreciate you guys having it in stock

I bought Timothy hay for my guinea pigs, and a toy for my puppy the employees there are always friendly and helpful

Clean and super helpful staff! This location is also far better stocked than many I have been to recently.

My pup is a border collie/lab mix. She loves the Authority food here. Also, always friendly employees!

Bad customer service and the lady was really rude don’t go here rather go to petco this place sucks

Only went once but was a good experience... will probably order online for things that Max needs...

Was there for an adoption event. Amazing amount of puppies and adoptions happening. Good vibes!

Nice clean store, everything was organized and I easily found what I needed. Friendly employees

Our boys love going there for a spa day. Fresh cut and bath. They always do a wonderful job

Have a public bathroom. Clean store. One level, wheelchair accessible, in Christown Mall.

Nice people that works there helping find stuff even help load big bags of food thanks

Great location, very happy with my purchase and the in store customer service. Yup

It does not always serve the products to remove the plague from your pet.

We use the Vet services (Banfield). Always welcome, caring for our pets.

The greatest staff.. And I met my new love. Miki. Thank you so much!!!

Nice facility for dogs and cats xith a clnic. Also fish and reptiles

Just awesome people . It's always the place to go for my fur babies.

Store is well-organized, and the workers are pleasant and helpful.

Great place for anything you might need for your critters.

I just came in with a Friend to get some food for her dog.

Friendly helpful staff. Has all the supplies for my pets

They have a lot of unique animals including Chameleons.

Great place to shop. Staff very friendly and helpful.

Stafg was friendly, store was clean and organized.

Great selection of pets and service was courteous.

Great customer service taking care of our pets..

Anything your looking for you will find here