Hard to believe with twitter Facebook online reviews customer service and response to complaints can be so bad. My experience; went to pick up dog food and could not find it bought a different type ( same brand ) no one around to help me look for what I would have like to purchase. Went to cashier waited several minutes - staff were in office chatting eventually someone spotted me but kept chatting for a bit longer. Rang in dog food and wrong price came up 5 $ more than shelf price)- upc entered wrong in computer - cashier Argued it was right price until I pointed out that what was on bag of food and her price were different - she called manager who was still busy chatting in back room - manager very annoyed . Tried to discuss petland policy for when customer is overcharged ( petland just tried to take an extra 5$ from me) I asked if customer gets free when wrong price came up Manager still annoyed and now thought I was trying to scam petland - indifferent that Petland had just tried to liberate an extra 5$ from me. Several days of emails and phone calls to district supervisor and no response- I ended up sending 3 different emails and 6 phone calls to different people before I got A response - district manager seemed indifferent to problems I had and insisted On getting staffs side of the story -like I and her staff were two children who argued And she was the adult . Through all this no apology from anyone at petland about not getting served or being charged wrong price for food and not a thank you for pointing out upc error . Presently waiting for an apology and restitution ( to be paid to humane society) Apparently these things have to be approved by head office . All true - laughably bad customer service

I love the store and the product. The employees are all super patient and informative as well as kind as they always allow me to give attention to and handle the animals there. I do have to say however, the price for Morgan, the parrot is crazy hahah she legit would not let go of my hand last night and did not want me to stop rubbing her head, she even joined in the conversation I was having with her by whistling back a few times. She needs a family. But who can afford her?? She’ll prob stay at Petland for a while unless a millionaire comes in and realizes how amazing she is. I would personally give her so much love. Lower your price for regular folks like me. It’d be a sin if no one adopted her only becauSe of the price. You’re supposed to find homes for animals there. Not put a price so high that people can’t afford them. K end rant. Think about it.

Went to this location about a month ago to buy fish. The staff member in the aquarium section was incredibly rude. He refused to sell me any fish, alternately accusing me of having killed all the good bacteria in my tank, too much ammonia, chlorine levels were wrong. Then told me I needed to have a large tank ready because the type of fish I was considering buying grew to enormous sizes (instantly, I guess?). He was so aggressive, my husband was ready to step in to let his boy know I'd been caring for fish long before he was even born. I walked away to avoid any further confrontation. We literally drove to another store and bought fish. I will not return to this location. We have several fish and a turtle. We also have 2 cats and 2 dogs, all of whom are on Orijen food. That's a lot of business lost. I will not shop at this location ever again.

On August 19th, 2019, my Daughter who had just turned 13 wanted to buy a Crown Tail Betta Fish as a pet so we went to the Petland at Heritage Meadows. The staff that worked in the Aquarium was very knowledgeable and helped my Daughter get everything she needed for her pet fish and I was very impressed with his excellent customer service. On October 4th, 2019, I went back to the same store because the heater which we had purchased over a month ago wasn't working anymore. I went up to customer service and was assisted immediately by the manager Ben. I explained what had happened and Ben was very understanding and in less than 5 minutes, he returned with a new heater as an exchange for the faulty one. Thank you very much Ben for your outstanding customer service and to your excellent staff as well! I am now a loyal customer. Cheers!

Great store that i feel like is fairly underrated because of its location. I didn't think i would have much luck because its in a bit of an awkward spot, so i figured their fish stock would be low. I came in to buy a Betta and spent almost an hour looking at their selection to pick the right one. They had a HUGE variety of Betta's, including a lot of the premium types (which is what I was after). Every one I saw looked in good spirits (despite being in their little cups). I even went to another store down the road to make sure there were no other good options of Betta's in the area. I immediately came back, spent another 20 minutes narrowing down my choice to one. All staff were super friendly, helpful and patient with my indecisiveness.

3rd time purchasing fish from this location. EVERY TIME after inspecting the fish at time of purchase, ensuring no death/sickness/illness within the tank at the store - I bring them home and within several days Ich has appeared. A lot of the tanks in general don't look healthy and the staff even commented that they seem to have "really sad looking fish" - didn't realize fish in other tanks had -multiple- dead fish in them. Got 2 stars because they at least game me store credit as the issue appeared this last time within the time frame of return. (no other fish in tank, tank was empty for 2 months prior to this - no other way of disease introduction :( )

Yikes. Nice store. Great selection. But wow. My experience at the register was pretty awful. I'm not sure if the cashier had a disability. He didn't seem to. But I purchased a leash. And signed up for rewards, and a transaction that should take about 2 minutes took almost 20. The poor guy clearly had something wrong with him and Idk why any manager would put him at the register. I literally had to yell my information. Perhaps he had a hearing disability. Idk. He didn't say. But I repeated every single line of my information at least 5 times before he got it right. I honestly felt awful for how loud I had to be to get him to hear me. So bizarre.

My daughters have been asking me for a cat for a while, so we have been looking around. We saw a little orange tabby, and when my daughter asked the skinny woman with glasses if she could see the cat, she explained the cat is currently under a health check. She should have left it at that, but she went on to say, "we only bring out the animals for people who are actually going to adopt them." Then she waslked away casually. I'm trying my best to think my skin tone had nothing to do with it, but I struggle considering the city I live in. Whatever her excuse for her ignorance, I found how she said what she did with such a casual tone insulting.

You really cannot treat a customer badly and expect them to return. We won't be spending another nickel at Petland. Cashier ID: EMP17937 was very rude and obnoxious along with her workmate. This is our second incident with her. I also discovered that you need to read the fine print on there purchasing bonus of buying 10, get the 11 free as an example. It's not a PETLAND incentive, it's base on the maker of the particular pet food. And each size and flavor is a new program. Don't waste your time with this big box store, support local business, check out Dexters at dexterspetshop.ca

I have never loved a Petland before like I have loved this one, well kept store with clean and friendly animals, staff greet you and were extremely helpful in giving advice and handling animals. A large part of the animals were engaging in human interaction, cages were well kept and they even had sand baths for those who needed them, something I have never seen in a petland before. You could tell that staff were interested in helping and showed genuine care and understanding that animals need. Extremely great place to get a pet!

My girlfriend and I have planned to buy a gecko for months. We saved up the money and bought every necessity to facilitate one. Once we walked into pet land to achieve a leopard gecko, we were instantly quizzed on geckos as if they were doubtful on our responsibility. A worker there named Brittany was very unhelpful and made us feel very unwelcoming. I made a big scene and talked to the manager and he wasn't as helpful either. We later drove to petsmart which had far better prices and had better staff. Not impressed.

Management (for both this store and the district) are very rude and unprofessional in person, on the phone and to both people and animals. The sick animals at this store get housed in behind the cats- very tight quarters and busy space. Petland as a whole does not do their best for the wellbeing of all animals- constantly picked up and prodded by children, a high number of animals in the habitats, ordering so many at a time. If you have the choice, do not choose Petland.

This place has consistently held all the needs for my Kitten, now an aged veteran of the crazy cat people. Needs and Treats are found to be plentiful, with reasonable pricing found along all ranges depending organic vs none-organic options. Atlas some things cannot be found here as some companies do not authorize certain places as resellers. So shopping around is something you might have to do. The staff is helpful in locating what you need, if they cannot carry it.

Not going to be returning to this Petland. The same employee was rude on multiple occasions. She was very rude to my Dad who could not hear her properly and then today the same girl (cashier) was less than pleased to answer my questions, which I asked in a respectful way, as I was almost out the door her and he coworker made rude sighing and said thank goodness their day was almost over. She was very unhelpful and patronizing.

Unfortunately I was classified as poor and maybe a thief. During a conversation with an employee, I asked how much one of the animals cost, she let me know that one was to expensive for me. Although they carry on conversation beware of the eye rolls with colleagues. Always best to dress up because they follow and watch. Very obvious. Never assume you know someone, not good for business. Loved the cashier, true sweetheart.

Petland is a welcoming pet store at on the first Friday of every month it is buy one get one aquarium fish day and it is well worth the monthly visit. the staff are friendly and knowledgeable and truly interested in their area of employment. Although some items are price a little bit high compared to other pet store options Petland is clean offers a 30-day return for credit on fish purchases.

Best customer service I've had in a long time! Everyone was so lovely and helpful, and one employee made sure I got some kitten cuddles in before I left. Completely made my day. I only wish the beta fish and some of the other animals were kept in larger more species-appropriate enclosures, but that's a company-wide issue. If you've gotta go to Petland, this is the best location!

We just bought our second snake from this location! We bought a ball python 2 months ago and just got a king snake today and let me tell you If you’re in the market for a reptile Gina needs to be your go to girl!! She’s made every transition as easy as possible was beyond informative and has helped us with any issues or questions we may have even after bringing home our babies!!

Here some new cat toys. Really this store has anything you need for almost every pet you can think of. I think some of the store was rearranged as somethings were in very different places since our last visit. Some more pets are available now also. Need litter, got/cat collars or leads. Hanster or bird food or supplies they have it all almost. Staff are quite friendly also.

Before getting my daughter's kittens we went there for help. I'd always had dogs so I had no idea what I was doing with cats, my daughter really wanted a cat. Hailey helped us out with everything!! She was amazing!!! The day we picked the kittens up we had to go and show her, and once again she was amazing. I will drive the extra time just for the amazing staff there

As my closest pet store, I've had fairly good experiences coming here for my regular pet based needs. Good selection for the needs of my animals, and plenty of variety if I need something new. Only issue I've found is sometimes the staff can be inattentive at times, but not enough to make me go to a different store. Overall good experience, and helpful enough.

Terrible service. Apologized to me 2 times for lack of communication on their end. The employee’s seem to have no basic structure. Seems very unresponsable that they are in charge on animal adoptions when they lack communication within and with customers. I had to waste 2 days back and forth gathering requests from them only to be given a very empty response.

The staff is friendly. I get to bring my Shiba Inu into the store and she harasses the bunnies and every other customer in the place. But she is cute as a button so that is good. Prices seem reasonable, so while I could probably "get it cheaper on Amazon" I just don't care. This place is good enough at what it does to get my business.

Great service! Manager on sight was very knowledgeable and provided a lot of insight about dogs. She helped answer any concerns and provided great service. Don't be put off by coming to this Pet land because a couple of rude and entitled customers believe they're right when they're clearly wrong. Been going to this Petland for years!

The staff seemed rude especially when asking if I could see a kitten. Couldn't find anyone in the store to assist at all. Usually any petland I have been too has been a great experience, can spend quite some time in the store browsing. However this was a quick 10 minutes and out. Go to somewhere with more friendly service for sure.

Enjoyable enough, I love seeing all the birds and fish. Unfortunately, the fish section seemed uneducated, they didn't know simple and common fish, and there were lots of dead ones. Personally, I feel that dead fish should be dealt with immediately, because it is detrimental to water quality. As a fish owner, it's sad to see...

Absolutely disgusting place dead fish and animals, dirty cages, no staff help whatsoever, misinformed management on care of animals. It feels like they don’t want to help you and if they do they don’t really want to sell anything to you. I saw a Betta fish dead with literal mold growing on it. AVOID GOING HERE AT ALL COSTS.

Alyssa is my pets hairstylist and she is the best I have ever seen. Loves dogs just about as much as I do and is very gentle and good with the dogs. As for the opinion on high prices I have to disagree they are very competitive and with the quality of service their prices are lower than the quality of care and knowledge.

Professionalism here does not exist, Manger is extremely rude, does not take care of herself by the obvious poor hygiene and has self mutation marks on her wrist. Take your business elsewhere. The only reason I even came here at all is because they are open an hour later then the usual location that I use.

So well organized and clean. Was at another location of the same chain and was not as clean, didn't even get asked if we needed help. The deerfoot location asked us right away and we got some honest advice and wonderful service. I'll go back here for sure, even if it's not the closest for me to get to.

Wow, what a lovely experience! Got to enjoy a truly sweet little snake. Jill was more than helpful, sharing so much wonderful information on a number of different pet options. When asked for advice on our feline baby, she again went above and beyond. A truly epic experience. Thanks so much!

Love the costumer service and they are great with animals, and also the store is super easy to navigate through, would come back and do business with them again even before the pandemic is over, that means that more animals will be available to meet (hopefully) fingers crossed …

Went into the store at around 7pm on Friday, there was a girl that worked in the insect section that was super helpful. She helped me pick out insects for a project for almost half an hour, even staying a few minutes past closing. Had a wonderful experience and really lovely service

I visited the store in Feb. in order to pick up some special dog food for my Daughter's dog. At that time a clerk named Charles went out of his way to find the last bag for me and insisted on carrying it to the till for me! Excellent service. Thanks a lot Charlies and Petland

I called in to get info on cages and Cortney helped me over the phone. Went absolutely above and beyond to help me find what I was looking for and was extremely helpful on such a busy day! Overall a great store with friendly staff, I would recommend them to anyone!

Came in at open. Store was quiet, clean, and several employees asked if I needed a hand. When the item I inquired about was out of stock, employee expressed sympathies and was courteous. They did have the Nulo food I was looking for though. Good impression left.

just left the store because a representative irritated me. mistreatment of hamsters is hilariously apparent. "2 inches is all a hamster needs". maybe next time you should give customers proper information instead of giving them an animal they can kill for fun.

Got a new Kitty today. Wanted a stronger litter scoop. Picked up a metal one. Works well. Large selection of pet anything at thos store. From food to toys, to actual live pets and their regular needs. Staff were friendly as expected. In and out in 5 mins.

Montana was an amazing help with my dog food questions and helping my son choose the right food for his conure as well as providing my son with information to help him feed his bird the right fruits & vegetables. She also answered his behaviour questions.

Love love love this store! Everyone is so kind and friendly, and are very patient with questions. I was looking into adopting a snake, and the staff was so helpful and let me hold the snake for as long as I needed (Quincy, who was such a cutie<3)

Been there a couple of times now and at the till they ask if anyone helped you? I always say no because that's the truth. Place is tidy and neat and the selection is good. Prices elsewhere though are cheaper and you get better customer service.

I LOVE this pet store. The staff here are hands down INcredible! I'm so sad that we moved out of province but they are amazing. They are patient, knowledgeable, friendly, helpful, will taking time to take the time to answer all your questions

An excellent store with wonderful staff. They truly care about getting your pet what they need and making sure that your pet has the best that they can get. It's always clear how much the staff care about your pet, and they do an excellent

I always love going to petland . its always clean and not clutterd i found what i was looking for easy . and there is staff every where so its easy to find them if you have questions . i love seeing the adoptable cats and kittens they even

Bought a hamster a cage and a lot of stuff for it . First they forgot to put some stuff in my bag , so I had to go back to the store. Now my hamster hurting itself in a wheel cause cage is not holding it properly. Going to that store back

This is a way nicer petland than my regular one. Staff were friendly enough. The animals were cute and lots of selection. The cats they have are rescue cats. The birds were the prettiest birds I've seen in a pet store. You can also have

This is the only petland I have ever been to that had healthy fish and knowledgeable staff. Talked to the manager for awhile about aquascaping and I could see they actually cared about the fish here. Do not buy fish at any other petland.

The girl behind the counter was very friendly and helpful with my purchase. I was able to find exactly what I was after on the shelf. In and out. Just the way I like it. My cats are already feeling better with the product i purchased.

I would like to thank Kelsie for all the help she gave us with our new hamster Coco! She gave us all the information on our new pet including information we didn't know already that really helped!! Thank you so much Komodo Kelsie!!!!!

We come here very often because my kids love to see the different live animals. I love the staff and the atmosphere because they dont pressure you to buy anything and most of the time, we just come here to have a look at the animals.

Great pet store with very friendly staff. What is nice is the small critters are in open pens meaning they are all very socialized. They have all the basics as well as some fun and unique products too. A quick and easy place to shop.

Wide variety of selection but not always the cheapest on my preferred brands. If they were a bit more competitive on some.of their products and their service was better AKA they dont lie about their grooming hours, I'd go more often

#Petfriendly pet store in Deerfoot meadows. They have a good selection of products at reasonable prices. I recommend joining the Petland loyalty club as you can often save a few dollars on promoted items. Feel free to bring the dog!

Warren was great! We got a new puppy this Friday and we were trying to decide on food. He eased into the conversation with us and went through everything imaginable. This guy really knows his stuff! Highly recommend this store.

Gina Gave us such piece of mind with our newly diagnosed diabetic cat. She was soo informative, and took the time to help us with all of our questions. She was soo helpful, even Moreso than the ER vet we had. Thank you!! …

Staff are usually very friendly, this particular visit it was more civil/very basic pleasantries, but with the worry of COVID I can understand. Staff still check in to makes sure that we are finding everything alright.

Friendly staff that helped me find everything my cats/reptiles needed, and did so in a manor that had me leave with quality product, as well as helping me not break the bank. Positive experience all around for sure.

Nice and clean Petland with knowledgeable staff; very friendly and easy to find if you have questions. Many different products for many different types of animals. Lots of available parking and easy to locate.

Great store walked and asked the first person that I saw where the item was that I needed she took me right to it and handed it to me off the shelf. Lots of stock, will definitely continue to shop there.

Very helpful staff ,but have noticed a significant increase in cost. Will still continue to be a pet land customer but will be looking around at $ from other merchants. Again though staff I give 5 stars

Got three zebra danios today and the service was awesome! Gina was a great pet counsellor, fun to talk to and great in informing about new things. Plus, the set up they have for their bettas is amazing.

Clean and open store. With lots of animals to see and actually pet. Staff is friendly and there is a party room. Nice prices and a place you can wash your animal if you want. Recommend stopping in

Very friendly and helpful staff who care about the safety of the animals. The fish are probably the best part of the store. Usually I dont buy animals from pet stores but the supplies are good.

Nice store, friendly staff, animals look well taken care off. Prices are high (notably the cat trees..) and I personally like to support local stores rather than chain but this place isn't bad.

Great selection of products and pet food. They carry almost every brand possible to fit all your pets needs! As for toys there is a fairly large collection of goods for both dogs and cats!!

Good, friendly service and reasonably maintained. Staff appear to enjoy working there, spending time with in store animals while checking in with customers. Several small animals in stock.

We have been dealing with them for a couple of years now with our fish and aquarium supplies, staff is always very friendly and helpful and have done everything we could ask of them.

I find the staff very friendly and helpful. I always get the answers I need regarding my fish, and my dog food is priced better than anywhere else. The membership pays off.

Received quick friendly service, when I was purchasing live crickets for my two Red-Eyed Green Treefrogs. Great selection of all other products as well. Highly recommend.

Such lovely store with a toys stuff for any pets. Dogs, cats, birds and more. You can buy here pets as well! Great customer service as well. Will come here again.

When you just want to go and see the animals. I go with my kids because we can't have certain pets. Staff is usually very friendly and helpful with information.

We hosted our 8yo sons birthday here and it was great. Got to pick some animals and the kids all enjoyed getting some time with snakes, lizards, and bunnies.

Highly recommend Jen in the pet groomers section. Very professional, loves animals, also personable. My cat Buddy's Favorite pet professional.

A wonderful place with a wide range of goods for your pets and a highly professional friendly staff. It's a real paradise for animal lovers!

Staff is always friendly and helpful. Our little Doggo has to sniff everything so we have to do a store tour every time we go. …

Very nice store, I am a fish guy, and i was pleasantly surprised at the knowledge the young staff had in the aquarium section.

Always friendly, well stocked, lots of cute animals to look at. Even though i live across the city this is my go-to petland.

it is good for kids to see and touch the small animals. I feel the price is 20 to 30 percents higher than other competitors

Amazing pet land to go to for My fishes and my fish food plus prices :) thank you all for your support and help I need

Thanks for all the crickets for the red eye tree frogs.. They keep telling me how fresh they always are! …

Such a great, friendly staff whenever I come here, thanks for always making my day and my pup loves tagging along!

Very good knowledge from a longtime employee. We learned a lot that day. Grooming was fast and efficient.

Clean, well organized with helpful employees and cute animals to look at! A great place pet accessories!

Miguel was smart, friendly and helpful. He was so great with my kids as well! Thanks for all your help.

The fish team here are extremely helpful and went above and beyond in helping me figure out my problem.

Super knowledgeable staff, they always will answer any questions you have, best petland I've been too

I always buy my Canadian Naturals cat food here. The service in this store is always amazing!

Awesome selection, awesome staff! Fish are buy one get one free until Oct. 30 2022!

The staff were friendly, the prices were good, and they had everything I needed.

Critters are well taken care of. Enough supplies for beginners and veterans.

Some day they will bring food in medium bags for under 2 years puppy food

Wonderful staff! Super kind and helpful and my dog loves them too …

Knowledgeable friendly staff with huge selection and great advice.

very friendly staff and has everything I need for my fish tanks.

Great staff helped me find all my fish tank needs for start up.

Got cat food I needed. Shawnessy was out of the food I needed.

Friendly staff, clean store , well looked after animals

Great staff.Very nice variety. Enjoy shopping there

The grey bird loves rap kendrick and nwa especially

Over priced. Ok in a pinch.