TL;DR: Petopia made multiple medication dispensing mistakes which put our 12 yo dog in critical condition within days, forcing us to euthanize her. They refuse to admit responsibility and showed no empathy. I should have listened to all of the bad reviews online and the warnings from family friends not to come here. We brought our dog in for a persistent cough about 6 months ago. She was put on heart medication and a diuretic. After a couple refills, we caught a mistake they made switching the labels on the medications. Luckily we were able to catch the mistake before giving our dog the wrong doses. I understood that people make mistakes so I didn't reprimand them for it. A few more months later, she's put on a third medication for blood pressure. I called for a refill on the first two medications: the heart and diuretic meds. I remember specifically asking for the FUROSEMIDE (diuretic), quoting "THE WATER PILL". When my mom picked up the medication, she was given the heart medication but not the diuretic, and instead was given a second dose of the blood pressure meds. I've worked in retail pharmacy for years; I understand what the process is like behind the scenes. It's not up to the patient to know what the pills look like. After we ask for specific meds, it's up to the healthcare workers to dispense the correct meds. They should have records of when each pill was dispensed and keep track of refill times to ensure proper doses are being used by the patient and inform them when they are not. We trust them to know what they're doing. So unknowingly, we gave our dog no diuretic pill, causing fluid retention in her lungs and abdomen and a double dose of the blood pressure pill. For the next 3 days, we witnessed her rapidly declining; unable to sleep, persistent coughing and wheezing, fainting spells, not eating/drinking/urinating. We then admitted her to an emergency animal clinic where scans showed the fluid retention in her body causing the difficulty in breathing, as well as an enlarged heart on the brink of heart failure. Within the first hour of her hospitalization, they told us she was in a critical condition and had less than a 5% chance of making it past the 24-hour hospitalization. We had no choice but to euthanize her because of Petopia's mistake. When our dog was diagnosed, we understood that the medications were not a cure. They were only to ensure she lived her remaining years in somewhat comfort, but during the mere 6 months we were with Petopia, they couldn't even manage that. Their mistake accelerated her decline, causing her to pass painfully. After coming home from putting down my family dog, I made a call to Petopia. Understandably I was frustrated and upset with them but my goal of the call was not to scream and punish them, but to plead for them to double check their medications going forward; that their work is important and the fatal consequences that can come from a simple mistake. When I explained the situation, the technician on the phone was very unsympathetic that I had to put my dog down. The first thing he did was make an excuse and put the blame on me, claiming I had requested the extra dose of blood pressure medication. Again, as I had worked in pharmacy before, I understand how to keep track of meds that aren't in sync. I told him that I specifically requested "the Furosemide; the WATER PILL" and he said "But Furosemide comes in a tablet form". This just proved that he does not know that Furosemide is a diuretic (commonly known as a water pill). But I still don't fault him on that. It's not the technician's job to know what the medications do. But he could have been more empathetic and taken responsibility for his mistake. He is, after all, in a patient facing job. In the end, it's sad to see that there are some clinics we leave our pets to that don't take veterinary care seriously. I want to say this was a single case, but these numerous bad reviews say otherwise. Please don't take a chance on your pets at this place. Your pets deserve better.

Don't go here. We have a Jindo who gets really scared at vets, but our old vet was able to handle him perfectly. Even over the phone, they were incredibly judging of my dog's breed even without meeting him. I told them we would muzzle him but our old vet handled him fine without getting bit, but they were still iffy, which I kind of understand except how are you a vet if you're going to judge on breeds alone? When we got to the vet, my dog was scared like he always is at clinics and he was just cowering without being aggressive. A lady brought in a dog that WASN'T on a leash and kept telling us he was friendly even though we told her that our dog didn't like other dogs. My dog growled at the dog when it kept coming close but didn't bark or jump or anything and we had a muzzle on him to start with. The receptionist then told us that the doctor would see us and they literally put us in a tiny room and shut us in there for over 1 hour. My dog was already scared, and they made it worse. Every time I went outside to ask what was happening, all they repeated was that the doctor was coming soon, but it didn't happen. When the doctor DID finally see my dog (he was in for a rabies shot), he didn't even want to look at my dog. The actual time he saw my dog was less than 5 minutes. I've found a clinic that is way better at handling my dog. Never coming back here ever again.

I have been bringing my 14 yo pomeranian to Petopia since she was a puppy and now I also bring my 9 yo chihuahua (also since puppy). Although going to the vet is not fun for anyone, Dr. Jeong has always provided gentle professional care without trying to oversell procedures and treatments. He is a straightshooter and will not sugarcoat but will also not make you feel guilty and ashamed as other vets have been in order to oversell and profit off of our love for our fur babies. He may not be as doting and coddling as I've seen other vets behave, but I respect that as his job is to take care of the animal's health which he does in an honest and realistic fashion. Now my pom is feeling her age with arthritis and heart disease and he is treating her for both. He knows how hard it is for me to see my dog advancing towards death so he shared his own family pet story of how he's going through the same heartache with his daughter and assures me I've done my best for my pom and that it isn't my fault. We all eventually pass. I appreciate the honesty and him not taking financial advantage of my situation. Right now, both my dogs are on meds and keeping comfortable. Seeing my babies lively, begging for treats, and basically bossing me around is the best I can hope for.

If I could give this place 0 stars and report them to the police, I would. This place only cares about money. They don’t and won’t care about the wellbeing of your pet, as long as they are able to scam you out of your money. The vet prescribed my dog the WRONG meds for MONTHS. Front desk then very rudely said the vet was doing me a favor and I should be more appreciative? My dog almost died because of the meds they prescribed her because it was destroying her kidneys- because she never needed those meds in the first place. The vet just said she did after we took her in for a checkup. So we continued to pay for these meds she apparently “needed” when she didn’t. It wasn’t until I had to take my dog to the emergency vet that we found out it was the meds from this place that almost killed her. My dog is still recuperating from the damage this vet caused her. So please, if you care about your pet, stay away from this place. There are so many vets that will actually do their job and care about your pet, rather than with the intention of taking as much money from you as possible.

1. Charged me $500 for nothing I asked for 2. Told me everything I made the appointment for can only be done after my pet gets tested today( so im paying 500 for nothing and need to pay x amount more on my next appointment?) 3. Treated me like I'm a bad owner for taking my pet in too late (I made the appoinment the day I got my pet and this vet had the fastest availability- wonder why) like youre in no position to make me feel bad about trying my BEST to take care of MY pets 4. EVEN TRIED TO SELL ME A BOOKLET ON HOW TO TAKE CARE OF A CAT THIS GUY IS ALL AB THE MONEY- AVOID AT ALL COST!!!!! He'll try to charge you for every possible tests (your pet prob wouldnt need) by attempting to scare you into thinking youre doing bad and by saying your pet MIGHT have problems Guys there's a vet literally every other block in this town make a better choice cus I couldn't and am regretting-clearly Prob the worst decision I made this yr and I sincerely hope nobody else does

TRIGGER WARNING: DEAD PET 2 DAYS AFTER VISITING THIS VET DUE TO WRONG DIAGNOSIS/ TREATMENT PLAN I’ve heard numerous bad reviews about this place prior and I remember reading reviews about how multiple people’s dogs died after coming here. Just my dad’s luck. He had to put his dog down today- a fairly young dog due to the doctor’s wrong diagnosis and recommendation 2 days after coming to this place. An absolutely heartbreaking event that nobody should have to go through due to the carelessness of a vet. Furthermore, My dad’s dog had liver/ gallbladder issues that came up and the vet forced my dad to buy prescription CARDIAC HEALTH food. I’m in finance so this is worlds apart from me but I even know that that doesn’t make any sense. My sister who is currently attending vet school at Cornell said that that isn’t allowed as it is a prescription food and there has to be underlying issues related to that specific food being prescribed. Sounds illegal and unethical to me!

Petopia Animal Clinic is a great veterinary clinic that will take good care of your pet. It is run by the doctor and his wife. Dr. Youngkee Jeong who graduated from SNU, took great care of my puppy, Mickey and he always takes the time to explain to me and my mom, whoever was present in the exam room. I have been to other clinics, but I like Petopia the most because the doctor is very thorough with his examinations and knows immediately what is wrong, while others just say my dog is fine. The doctor also takes the time to explain the exam and any findings to the pet owner as well. If you go here, your in good hands. Just took one star off because I find it a bit costly. But the pros outweigh the cons and if you need a good vet, try this place.

We have been bringing our 3 dogs to Petopia Animal Clinic for about 6 years. We cannot say enough about the professionalism and compassion that Dr. Jeong and the veterinary staff exhibit. In addition their extensive knowledge and proactive treatments, they are genuinely good people who care about their four-legged patients (and their family!) They are reasonably priced and have never tried to push unnecessary procedures or tests. Most down to earth, caring and loving vet & staff we've been to in a while. Both the staff and Dr. Jeong have gone out of their way to answer our questions and concerns. We would highly recommend this place and will continue to take our 3 dogs for his services here! Big thanks to Dr. Jeong & his superior staff!

Dr. Jeong was very kind and he explained so well that I could understand well. I was in such a hurry that I couldn't even make a reservation. Thank you for welcoming me warmly. I don't understand why there are bad reviews. I heard that it was good place from my friends. It took me more than an hour to visit him. But!! Dr. Jeong was so professional and kind that I was 100% satisfied! The price was so cheap that I was worried if he could not have anything left. Thank you! 너무 친절하시고, 알아듣게 잘 설명해주셔서 감사합니다. 너무 급해서 예약도 못하고 찾아갔는데 따뜻하게 맞아주셔서 감사드려요. 왜 안좋은 리뷰들이 있는지 저는 이해를 못하겠네요ㅠㅠ 지인으로부터 좋다는 소문듣고 한시간 걸려서 찾아간게 아깝지 않을 정도로 너무 프로페셔널하셨고 친절하셔서 100% 만족하고 왔습니다! 저희 동네보다 가격도 너무 저렴해서 선생님 남는게 있으실지 걱정.....ㅋㅋ감사합니다!

This man had the audacity to ask me to write him a five star review (other five star reviews might not be completely reliable) because of the “negative comments” right after telling me lies about my dog. There’s really no explanation needed if you read all the other reviews. All he cares is running unnecessary amounts of tests on your pet. A complete conman that will try to get you to go the office as many times as possible to elongate whatever he wants to do to the poor animal and make you pay for it. To top it off him and the staff are all rude. If you love your pet DO NOT GO. Your pet is NOT a money making lab rat and shouldn’t be treated as one.

Very fair pricing, quick appointments and prioritizes health and wellbeing. I've been taking my dog to Dr. Jeong since I got him (4 years now) and had a recent dental cleaning and mass removal. Not only did they do a great job, they are very transparent and only run exams/tests that are absolutely necessary vs other vets. (ie. other vets impose a mandatory dental x-ray even when it's not needed) While I took my dog to get a dental cleaning, there was a mass that was concerning and they were able to take care of it in one go rather than having my dog go through anesthesia twice. 100% recommend!

WARNING. DO NOT go to this place. This vet was the worst that I've ever been to in my 16 yrs experience of owning pets. The Dr don't care about the animals. He only cares about money. It clearly shows. The moment he sees your pet is not well. He's gonna start to blame and scare you to give you the impression that the pet has many problems. Why? the answer is very simple. To run as many tests as possible so he can make more money (even though the pet only has minor issue.) The Dr should change his profession to a telemarketer or Amway salesperson. He will be very successful.

I have 3 dogs and I went to 4 veterinary clinics including the one in Long Island. What a waste of time and money. The suffering my dog went through. I went to Petopia through my friend's recommendation. I have not regretted ever since. My oldest dog is 17 years old, any questions I have I call him up for advice. He is very knowledgeable and I learn a lot of stuff from him. Also I forgot to mention that he is very knowledgeable in Chinese herb and acupuncture medicine. He is probably one of the best doctor around. If you are hesitating, don't, you won't regret it. Trust me!

Went to this place for my new kitten. I’ve never been to the vet before and had a great experience here. It was a little bit confusing at first but everything got cleared up a couple minutes into my first visit. They handled my kitten with a lot of care and there was almost no wait time. I loved how gentle they were with my kitten as well as very social with me. The prices are reasonable, at least in my opinion compared to what I’ve heard from friends and family. I believe i’ll be sticking with this clinic. (except for when I go to college but will be coming during breaks)

I’m so shocked by all these negative reviews here! I’ve been taking my dog to Petopia since 2018!! I have never had any bad experience at all. My little chihuahua did a big spay surgery here. I’ve done everything from general checkups, vaccines, and emergency visits. They also helped me with international pet travel certifications and requirements. Dr. Jeong and all his staff are really attentive, careful, and give an explanation very well.Petopia is clean, very professional, and reasonably priced! I trust them with taking care of my dog!!

Awesome！！！Came here for my dog's international travel certification to go back to China. We did the rabies titer test and health certificate with wonderful price compared to all manhattan clinic！I'm highly recommend these amazing and caring staff. They are super informative and super gentle with my baby. Meanwhile, they are so understanding and professional. Doc YOUNGKEE JEONG was so informative and gentle. They gave me everything my dog needs! Your fur babies will be taken care of over here and everything would be answered.

My dog became sick when he was 17 years old. I took him to Pet Care Animal Clinic on Murray street, and the vet there did all the diagnosis he can to charge us with huge bill and just said my dog is going to die. I took him to Dr. Jeong at Petopia, and he diagnosed the problem right away and treated my dog's heart problem. My dog, who could have just died without even knowing what is causing him pain, lived another full year. I'm thankful to Dr.Jeong and his staffs for giving our family more time with our dog.

I would give 0 if it’s available My dog got sick didn’t eat didn’t drink. Didn’t even move. I took him to check him out. He did blood test The vet diagnosed as he has cancer which we found with out he has heart disease We stick around with this vet. So we lost critical time of to cure my dog. My dog died and I told him you diagnose wrongly. He didn’t admit it. He is the worst vet. I can tell you. !!! Stay away from this vet. He is the part of the reason my dog died

I've been going to this clinic for years, including my friend. Dr. Jeong is very knowledgeable, experienced and provides detailed information on all problems and solutions. Employees treat my cat kindly and skillfully. The best thing is not to overbook, so the wait is not too long. Medical costs are also much affordable than other clinics. It is a fully recommended clinics for your pets and I will definitely go back for routine checkups and any other issues.

Was recommended by a friend for my kittens since I wanted them to be checked and vaxxed and loved the service provided! The Dr, technician, and the receptionist are all very nice and helpful! This is my first time with pets and pet insurance and they walked me through it and helped with my claim forms! Highly recommend as they offer what’s best for your pets without thinking of what to add to your bill for your pets. Going back next year for their annual :)

My puppy received their first vaccinations at petopia and I couldn't be more pleased with the excellent care provided. The staff was knowledgeable, attentive, and ensured a positive experience for my furry friend. Dr. Jeong is not only highly skilled but also excels in providing clear and thorough explanations. I appreciate how well he communicates complex information, making it easy for me to understand my pet's health needs.

Friendly staff and convenient location. My dogs get their annual checkups here and never had any issues. I like the fact that the vet takes his time to do all the exams and injections and answer my questions. The place is clean and neat, and also stocked with some common pet supplies and prescription diet/treats. I find the prices affordable too for the quality and service I get so I don’t mind driving here from Long Island...

Worst this is not my regular clinic so I came in here already knowing what my dogs issues was because my dog gets the same allergies every year so I took him here because it's closer I had call my vet for the name of the medicine and told the doctor from the start he waited till the end to tell me he didn't have it such a scammer will be contacting the attorney general and bbb on this

I have been bring my dogs to the Petopia about 10 years now. Dr. Jeong takes care of my dogs very well, and answers all my questions. Dr. Jeong went over the lab result and explained in details. Staff are nice. Only thing that I don't like about this place is the price. I think it's for all the Vet office. Overall, I am very satisfied with the service and treatment for my dogs.

Highly recommend. Amazing and caring staff. They are super informative and super gentle with my baby. They are so understanding and listens to everything you say. Doc was so informative and gentle. They gave me everything my cat needed to start treating his upper respiratory infection. Your fur babies will be taken care of over here and everything would be answered.

I ‘ve been going to Utopia animal clinic for years now, and they’ve always done right for my 3 dogs. Doctor Jeong ‘s wonderful personality is the reason why Utopia animal clinic took the very best care for my 3 furry family member. Also, all staff was friendly and helpful .Highly recommend . Thank you Dr. Jeong

The ABSOLUTE WORST. This vet has no professionalism— he screamed and hung up the phone when we asked why he did not let us know about our dog’s heart disease on time. There are many animal hospitals around this area that will respect your pets and deserve your trust. Run away from this place.

리뷰가 안 좋은게 속상하네요. 유기묘 입양 뒤 체크업하러 데려갔어요. 좋은 곳 찾은 것 같아 마음 놓입니다. Unlike the dreadful reviews our visit for Snowball was simply pleasant. The doctor, nurse, staff were all supportive and kind. Price was also reasonable with appointment availabilities. Thank you for helping us this morning!

안녕하세요 고객 여려분들 패토피아애너머병원 절때가지마세요 거기는 동물들을 사랑하지않씀니다 거기는 오로지 돈만밝힘니다. 우리강아지가 파피때부터 다녀씁니다 그런대 미더던의사한테 돈만받치고 병만키워씁니다 너무 억울하고 기가맥혀 어이가 없씁니다 믿었던 의사말만믿고 병만키워 인제는 어마살지못합니다 나도 딴병원을대려같써야하는대 그냥 패토피아을 너무올해다녀서 믿어버려찌요 인제는 우리강아지가 얼마안남어서 온가족이 너무슬퍼요 ㅠㅠㅠㅠㅠ 여려분들강아지을 정말 사랑한다면 절때 패토피아 동물병원은가지마세요 믿지도마세요

A very ripoff pet clinic, I bring in my cat to get neuter, they stated it is $250 over the phone, he try to charge me $800 + 85 blood test. Of coz I refused, and he still charge me $65 for the visit. I ended up went to Long Island and get it done with only $150.

My 4 year old and 13 year old dogs suffered from a terrible ear infection the vet and his assistance were very attentive and knowledgeable. 10/10 service highly reccomend this veterinarian the people that work the front desk are so kind and very helpful.

Petopia Animal Clinic 에 강아지가 다닌지 17년째 인데 예방접종 및 질병에 관하여 항상 친절하게 설명해 주십니다. 지난주에도 강아지가 갑자기 호흡곤란으로 위기에 처했지만 지금은 많이 좋아져서 우리가족은 항상 Petopia Animal Clinic 에서 종사하시는 병원 관계자 모든분께 감사하는 마음 잊지않고 있지요. 우리가족은 반려견과 같이 사는 주위 친구분들께 이 병원을 자신있게 항상 추천하고 있어요 .

I love this place the staff is very professional, they take care my cat amazing ,and the doctor is very honest and he recommended the right process, and he give you time to make our on decision. Thank you very muchfor the great service.

Terrible service. Daughter was sick forgot appointment for my dog, yes we are at fault too but when we called to apologize and explain they were extremely nasty and said they will not take us in for another appointment

I am very happy with my dog Abby , thank you for the Acupunture Service with the treatment my dog has a better life and has a second chance to be better .I really very gratefully with Dr and team!!! .

Dr. Jeong help with Pazuzu and. Coquito and my family and me are very welcome. The price is affordable and very good, all the staff are nice and very professional. 1000% recommended…☺️ …

Would give it 0 stars if I could. Worst place ever! Scammer who cares only about money and can’t even explain what he’s treating. Very degrading and rude as well. Please avoid at all costs!

DR.Jeong is a grat, caring and knowledgeable doctor. Tieger has been coming to see his vet for 13 years. The staff is always welcoming and helpful. They treat tieger with respect and love.

안녕하세요. 둘리 맘입니다. 우리둘리한테 새 생명을 주신 원장님과 간호사분들께 감사의 인사를 드립니다. 우리둘리가 노견이라서 리스크가 큰 수술이였는데 원장님과 간호사분들이 최선을 다하여 진심으로 잘해주신 덕분에 지금은 건강하게 회복중입이다. 원장님과 간호사분들이 너무 친절하게 잘 해주셔서 개인적으로 강추하고 싶은 병원입니다.

I had to say goodbye to my 18 year old dog here. Everyone we encountered was very professional and kind. They even sent us a condolence card in the mail a week later, so thoughtful!

말 길게하고 쓰고 싶지도 않습니다 밑에 안좋은 리뷰들 그냥 그대로 입니다 동물 사랑하는 마음 이용해서 돈쓰게 만드는 그런 곳입니다. 원장 선생님도 제발~~제발 이 리뷰들 읽으시고 , 그리고 느끼셨으면 좋겠습니다. 지금부터라도 다른분들은 이런 마음 안들게 해주셨으면 좋겠습니다. 참으로 안타깝습니다

Basically, Doctor who does not love animals was just focused on raising the cost and didn't seem to know much about treatment. I won't go to this clinic again ever!!

Amazing staffs and vet I love this clinic the vet is so knowledgeable about his work and so kind friendly and have alot of patience I absolutely love this place ❤️

We have been bringing our two dogs to Petopia Animal Clinic for about 10 years but never had issues for with two dogs. Good service!

The Dr was very kind and knowledgeable. Everything was perfect. I am definitely recommending this place for your loving pet.

Service was excellent , Dr was very helpful Definitely I will recommend Petopia Animal Clinic to my friends …

Had a great experience with my dog here when he needed urgent treatment. I would definitely recommend Dr. Jeong.

돈밖에 모르는 깡통 의사 입니다 가지마세요 돈많은 쓰는 고객만 상대합니다 그뜻은 반려견이나 반려묘가 많이 아파야 한다는거죠 정말 다시는 보고싶지않은 사람입니다 의사라고 말하고 싶지도 않네요 ㅠㅠ

Dr. Youngkee Jeong is always very caring and attentive to my dog. He genuinely is a good hearted doctor.

Great clinic, very attentive staff and they do international pet travel certificate. Would recommend!

The service is top notch. The veterinarian is great and the staff is amazing! I highly recommend!!!

Petopia has been my dog's vet for the past 3 years friendly staff always helping my pup when needed

Dr Jeong is very experienced and patience. Vet office is neat and clean. Staffs are very polite.

He is not that good . He cut my dogs nail vein and he was bleeding and he tried covering it up

우리둘리 건강되찾게해주신 의사선생님 너무너무 감사드림니다.그리고 일하시는모든스턉분들 너무친절하시고 잘해주셨어요,저의 둘리한테 기적이일어났어요,다시한번 감사드림니다.

중성화 수술 무사히 마쳤어요 너무 깔끔하고 깨끗이 마무리가 잘되었어요 선생님 실력도 너무 좋으시고 친절히 설명 해주시고 직원분들 도 친절히 해주셔서 감사드립니다

He is helpless vet and he has no knowledge of animals. I don’t recommend this place!!

선생님 넘 친절 하시고 진짜로 울 애기 입장에서 잘 케어 해주셔서 넘 고맙습니다 ~ 덕분에 살었습니다 ~ …

안녕하세요 토리맘이에요 토리병원은 만족하는데. 보험이안돼서 한번씩. 병원비가. 넘 부담이되서 개인적으로. 걱정이에요 병원은만족해오

안녕하세요 저두몆년째 패토파아동물병원 다닙니다 선생님 너무섬세하시고 모든동물들에게 사랑으로 정선것 진료해주셔서 늘감사하답니다..

의사 선생님이 친절하고 차분하게 진료 해주시구요 접종도 안 아푸게 잘 해주세요~ …

Very kind personnel and good service. I will definitely be coming back

Very friendly and detailed. Explains everything I had questions for

우리 큐키의 모든 증상들를 아주 섬세하게 진찰해 주셔어 너무 좋아요. 모든 staff 분 들이 너무 친절해요

Clean and nice place, nice people and very professional Dr.

The doctor is great and very informative. Great experience.

의사선생님도 친절하게 설명해 주시고 함께 일하시는 분들도 모두 자세하게 안내해 주셔서 참 감사했습니다~~

Very professional and great service. Highly recommend.

wheres the zero star option? this vet is terrible

원장 선생님 이 자세하게 친절하게 너무 잘 해주시고 우리 강아지한테 도움이 많이 되었어요

All the staff are very nice and friendly to dogs

건강체크 ...관리에 많은신경을 써주셔서 감사인사을 대신해요...강추강추...

의사선생님 도움주시는분 모두 친절하시고 좋았어요

Amazing service …

선생님도 직원분들도 다들 친절하셔서 좋았습니다

스텝들 모두 친절하시고 좋으세요~ …

보호자의 애타는 심정 이해해주셔서 감시했습니다

Excellent!! Excellent!!

unprofessional vet!!!!

Very nice and trusted.

Very friendly staff

친절하게 잘 해주셨어요 감사합니다

❤️