This is our local pets at home store but we only ever use it when desperate much preferring to travel to Erdington branch. Where to start? The staff are rude and ignorant, you can ask for help and be totally ignored or get a very blunt sharp reply. The stock is hit and miss and they won't always order in for you either it all depends on their mood. I once went around the shop and had over £180 in items only to be told they were closing, as it was only 4:30pm I asked why, to be totally ignored so I asked again and the assistant just walked away. I was determined to get an answer so I followed her to the counter and said loudly why are you closing? She looked away and just said because... Totally rude and unprofessional. Another time I was making my way to the vets on the second floor as I got out of the lift the cleaner said where you going! what do you want! I said I have an appointment with the vet she said he ain't here! As I went back down the assistant in the store said I thought you had to see the vet? I told her what happened and she said really? Of course the vet is there I said forget it i'll find another vets I'm not wasting my time. TWICE I booked an apartment for my dogs in the Groom Room and on both occasions they cancelled at the last moment without examining why shen I popped in to ask they were rude and showed no shred of being sorry. All in all not a great store and it annoys me as I spend over £200 a month and almost £150 on having my dogs groomed every 12 weeks. At least we have a much better reception and treatment in the Erdington branch. By the way I'm not Asian lol.

We had a booster vaccination appointment for my cats today. We have been asked for the vaccination card which was not given at the first time in the previous appointment. It was very difficult to prove that we have not been given any cards at the first time, even I had to ask them to check the cameras. 3 ladies came and asked about the cards and all of them have not believed that we were telling the truth. Every time we have been asked to find in the house which was very humiliating being a paid customer. We have been treated like it was a free service as a favour. Secondly, we have been instructed regarding the breeding and surplus cats in the country. And after when i said, I know everything but still we have been pushed to get them neutered. This is my matter to afford my pets and have enough money in my bank. No staff should be telling the customer to have enough money to afford their pets. Non of their business. Being an Asian customer, the service we have received was not fair when we spent £200 for the same service. All customers should be treated equally despite the background etc. in other words at least do what you are getting paid for. I would appreciate if you suggest a package where we can get respect and professional service.

Furious with this store I am a vip member I use various stores around Birmingham to get my supply's for my chihuahua and my aquatics I have brought various fish and other items from the stetcford store however the last time I went to get some more fish I was challenged by one of the workers (Zara) who kept asking me several questions about my fish and my tanks ... I answered all her questions and she still was persistent into not letting my purchase a fish I drove to the castle vale branch and brought the fish I wanted without a fuss or personal questions Zara was asking I left the shop without arguing but when I left I realised how rediculious she had acted and I wasn't happy! I have done a formal complaint against her. Her attitude towards customers is beyond a joke. Awful customer services needs to be sacked.

Maybe because I'm Asian, as I felt singled out! Rude staff, will be taking this matter forward asked for dog worming. Guess what was denied worming on the basis, that's its not possible too take infornation over the phone. I order it online all the time. Was hung up on. Staff member walked away from my mum without saying anything after she was challenged on the basis I've been served dog worming products like that before, and the worst thing is she didnt even transfer me too a suitable member of staff who actually is in charge of dispatching medicine- I quoted all relevant weights of dogs, even too the closest point as I had dog scales at home. I'm currently self isolating and this and put my dogs health and mines at risk because a staff member was acting arrogant, stuck up for no logical reason.

The guy at the desk ignored me in the queue waiting to pay, I went up to the desk and asked if he was serving, he asked me “what” I repeated myself, he began to serve me but continued to have a full blown conversation with a colleague. I asked a question about a product, had to repeat myself again as he wasn’t listening. Went I said I need to bring my dog in to keep his attention he hesitated to argue with me, while telling him he wasn’t giving the customer in front of him any customer service he didn’t have the decency to listen to me. He apologised but he didn’t mean it. If you want any attention take your pet with you or expect to be ignored!

brought my worming treatment from them many times panacure syringe type as it cures worms and lung worm,so asked if they had any and was asked, how heavy is your dog,it's in a big syringe and you use the click on the plunger to corrispond to your dogs weight so i have two very small dogs and it usually treats them both,ones about2.5 kilo and the others about 3 kilo,i need to know the exact weight he said,then he did not know if it treated lungworm,then said it's a perscription drug so cant have it,wasted trip so now i get it from amazon no perscription and it does treat lungworm,i do find pets at home very expensive with a bad service

one individual at the front counter was quite rude to us, basically called me a liar, fortunately her colleagues were much better help including the lady that helped us she was lovely, and apologised for any mistake she made shame all weren’t more informative about what is needed for aquarium though we spent nearly an hour there. Recommend sheldon branch way more helpful, tell you what you need and when from the first point of meeting. Stechford is closer to me but don’t think i’ll be going back there again. Time to shake up those that have been working there for a while…just saying.

I went in to get a quote about getting a haircut for my little Yorkie. I couldn't believe the price. £38! Nope as much as I adore her, it was far too much. I decided to look at the prices of other things in store. Wow talk about expensive. I couldn't believe how expensive some items were. I'm not cheap, but even I wouldn't pay half the prices they were willing to charge. The staff on duty weren't much better either. Standing around not being helpful or simply looking bored. Not a great first time (and possibly last) visit.

Staff at tills very friendly and knowledgeable but took our puppy for his first ever puppy groom and the staff in there were very nasty even though we told them our puppy was in the nipping stage due to teething she was very abrupt about our boy think she thought she was a behaviourist really us how to raise our puppy.he was quite distressed when we brought him home.she still told us he would need to go back again.not on your life think this groomer needs some people skills

Very unhappy with the service from a colleague. They feel the need to pressure you into making life changing decisions and want you to do things at their convenience. I am appalled that considering they have a duty of care towards the animal the idea of potentially conning vulnerable and gullible people takes priority. As well as this having a different opinion to the vet is disliked with them acting rude in return this is shocking and they need to do better.

Really good my daughters dwarf hamster was given to them bubbles she was dying.a lot of tears from my daughter pets at home gave a very excellent service we had bubbles cremated may I say a massive thank you to hayley vet nurse who is outstanding and compassionate .she was very supportive and explained the whole process.she us our hero..thank you from aaliyah bubbles owner.we left a gift for you Hayley today as a thankyou

Despite its compact floorspace, the aquarium offer a well varied and well stocked selection of tropical and temperate fish. A little more formal than my local pets at home (they ask loads of questions about what you have and set up you have even although it's already on file as I'm a member) and that's awkward but I guess they are just doing their jobs??? Anyhoo plenty of fish to be bought so I'm happy.

What can l say ....... absolutely brilliant service Had so much advice on our tropical tank that we have had problems with and now it’s a healthy tank Gemma was really good explaining the water balance, temperature, capacity, lighting just everything Definitely recommend this branch all staff there are friendly helpful and welcoming Thanks again

They used to be good but don't do encore for dogs , cat only and don't sell medication to help dogs constipation they said only vets can help so i went to pet shop in erdington and they had johnson constiption powder. Why they don't stock encore like wiko,asda,tesco and all the leading stores do and they are a well know pet store.

Whenever I need anything for my cat I always come here. The staff are very polite and professional. Always have answers to my questions regarding how to look after my cat and what to do in certain situations. The price here is reasonable to. A big plus point for me is the parking, I never had any problem finding parking.

Good place to get stuff for pets, usually have some good sales on! Staff are very moody and can be rude at times, especially the lady at the pets at home vets upstairs, she will literally ignore you when you’re standing at her desk, also the waiting time is ridiculous, even when you show up on time to your appointment.

Went in to purchase an add on for my dogs retractable lead and buy a harness for him. Lauren , the sales lady who seemed to get me every time was able to answer all my questions . I did have to go back but only because my dog is a little fattie and needed the biggest size harness. Love this store and will always return

Ok for a quick visit... They dont always have everything in stock... But are willing to order them for u to pick up after a few days... Friendly staff always at hand to help... I get my cat food and kitten milk from here... Toys are reasonably priced... Cat brushes litter trays and food trays are good too.

Went to buy some goldfish... I don't understand why they ask so many questions about the tank and what is at home. Surely anyone can lie about the tank size and take as many fish they like? They won't have a clue about what's really happening at home. It's almost as if they don't want to sell the fish?

Due to a miscomunication error at the Vets (not on Vicky's part), Vicky went above & beyond to find a resolution. Her customer service skills were great and she kept me informed every step of the way until all was sorted. I'm happy and my dog is happy to be able go for his daily walks again.

Tried to buy 2 small fish and was refused because i already have 2 small goldfish and 2 really tiny fish which i dont know the name of and i told them i had a 19 litre tank and was still refused and i would not recommend this store and there criteria is a joke just for 2 small fish abit ott.

It's a large busy store with a vets upstairs. You can buy rabbits, hamsters and fish here along with pet accessories, pet food and all the usual pet supplies. There never seem to be many staff around and apart from a few exceptions the pet food seems to be higher end and very expensive.

Always a good place to get pet supplies, very helpful staff especially Emma who gave very good customer service and didn't make us feel like we were a bother at all even though we took up alot of her time. Reasonable prices, good advice and great service what more can you ask for ??

Lovely place.I always take my dog with me and staff is very friendly. Always find everything what I am looking for. Great to have a loyalty card as well so you can collect points and get vouchers .A lot of choice for dog snacks, beds and collars (that's what I mainy shop for).

It has most things you need for a pet, but at double the price! I popped into Home Bargains next door and got cat scratcher, cat bed, cat thermal bedding for half the price. Quality is great of my items. If they could make their prices more competitive it would be better.

The store was clean & tidy. Did find it annoying that the dig harnesses were in 3/4 different places making it awkward when trying to compare. Also had to go searching for staff to ask question. Plus side staff were very friendly and knowledgeable about their products.

This place has everything you need, food for your pet, accessories, toys...even has a vet upstairs for grooming and health care needs I'm sure ? Not certain though ! Become a VIP too for free...sign up & get lots of money off vouchers sent to your app, so worth it !

Great place to visit for your pets. Great staff. Pet friendly. They more or less have everything you need for your pet. A vet, grooming, health plans just to name a few. Loved it because it saves time, not having to travel to different places for different things.

love this place looking for things to buy for the pets. Plus seeing some of the pets they sell. Vets are now inside the shop and they offer a grooming service. Staff are knowledgeable about the food and flea tick and wormers. They have live food for reptiles.

Fairly comprehensive rang of pet products and prices while at the lower end, are not always the very cheapest. Further savings can be made via supermarket discount offers - branded cat food say. But convenience of it all under one roof may sometimes swing it

Excellent selection of all things pet related, vets upstairs and dog grooming place there too. Only lost a star because the traffic all around the place is AWFUL. Dogs are welcome. Good selection of live animals here too with all the information needed.

A stray mackerel tabby found us on New Year’s Day and Emma and the girls were totally brilliant. Gave us loads of advice and guidance. Brilliant free parking, great choice of products. Husband fell in love with cat so guess I now have a fur ball son!

Absolutely fantastic. Got big bag of treats and was a bargain. Having vets4pets upstairs was brilliant. My mom took the cat there. Great service. Lift to get to vets if you can't manage stairs. Definitely recommend store and vets. Photo of Tilly

Would have given 5 stars but marked down slightly due to the fact that some things are a higher price than elsewhere. High quality range of cat beds and blankets, good variety of cat care which had to be expected really. Polite, helpful staff.

The same as all other pets at home stores really however they do have a vets upstairs and the location is quite convenient. Only issue is that there is not alot of variety at this store if you need items for your cat/kitten. There are other

Bit pricey but obviously it is a brand well known to pet owners. They have pretty much everything there that you may need for a pet, new or old. From dog leads to dog beds. From hamsters to rabbits. From cat toys to cat scratch posts.

Medium sized pet store, with very friendly staff. Plenty of choice of product. A little difficult to find a member of staff sometimes if you need help, especially if one member is tied up getting fish from a tank for a customer.

came here the other day with coco my jack Russell Chihuahua, she came out smelling pretty and looking gorgeous thank you so much to lyn who groomed her. Will definitely recommend going here and will definitely be coming back.

Wanted to get my dogs bew beds so I when to ask if there were 2 of the same wainwright beds but unfortunately they only had one. The lady at the till did have a look at other stores and told me where I could

Staff seemed friendly but was shocked and saddened with what I witnessed in the fish section. One of the snail looking fishes was getting attacked by the other fish. Staff watched on and didnt intervene. 2/5

Excellent staff ,at present i am temporary disabled but the 2 young men were very helpful and took my much needed cat litter to my car and loaded it up.very pleasant and very helpful,a credit to thr company

Disgusting prices - went to buy some frontline cat flea treatment 6 applications they wanted £40 - can buy online for elsewhere for £20. Will never buy anything here complete and utter rip off!!!!!

Went to pets at home to look for a baby guinea pig, worker said fine. We popped to the shops then came back another worker came to us and said un even amount of guinea pigs. What a waste of time.

Great place, Very helpful and a Great Vets upstairs!! Their for our beloved pets and not out to make extortionate profits. Take great care of your animals. Can't praise them enough!!! Thank You.

Just want to say a big thank you to the manager at pets at home Myron. He was so helpful and helped me with my faulty item straight away, couldn’t have made it any easier! Thank you so much

One of the staff cleaning the fish was very rude and disrespectful. I won't give it less stars because there was a nice women at the till who apologised for her actions before we left.

We took our sprocker Digby to be groomed last weekend, excellent service as always. They are always really kind and do a fantastic job, he is always excited to go. Can't fault them!

Seems to have poor stock levels at the moment, possible supply issues, could order online for delivery to store but sometimes need something that day and store delivery can be slow

Brilliant service as always. Let me and my daughter see the animals, fish and gerbils. They have helped me with my unexpected kitten arrivals so thanks again for the tips advice.

Always pleased when I leave here until the other day when I brought a harness for my cat that was far too big when told by staff it would fit and now they won't give me a refund!

Staff are very helpful and caring towards the animals, the vets clearly know what they're doing and are willing to add in the extra bit to make the pets and pet parents happy.

Always really helpful staff! I have a VIP card (club card) and you get discounts. I recently got a new little guineapig from there and had a good experience. This is Blossom.

Took our two border collies for a groom today and they came home looking lovely and refreshed after being spoilt by the staff there. Will definitely use The Groom Room again.

Incredibly bad customer service! The worker was racist and refused to sell us fish! She didn't even try to explain how to take of them she just refused to say anything else!

This is the best for my cat Simba. Never had a problem here, staff always friendly and the cars are lovely too. Nice selection of cat treats and toys available all the time.

Very nice place for pet accessories. Emma is a really good member of staff. Helped me get a rain coat for my dog. Very helpful. Groom room staff are excellent worth a visit.

Mainly go here for the vets upstairs but staff and the Veterinarian's are amazing, very polite and friendly. I always end up walking out with a new toy or two for Gizmo.

Refused to sell me spot on for fleas when I told them my cat is 9 weeks old.. They said i need to weigh it first and then comeback.. Traveled 4 miles for nothing..

Always terrible on stock levels! The shelves are usually empty especially for cat food and there’s not a wide range to choose from in comparison to other branches.

Jake was fantastic helped me out loads with my pet rat problem also sian and Paula from the Tamworth pets at home were fantastic s well. I'm well and truly happy.

Bought two shrimp from there not only did they die within 2 day the also passed something on to my other shrimp which died too I won't be buying from them again

My beautiful rosie is on the mend after being g neutered.. staff are so lovely and even gave her a get well soon card ❤ best vets I've ever been too …

Staff is always kind and helpful. Clean environment. Really like to go there. My little girl is really pleased with her toys, treats, food etc. …

I always go there solely because you can get anything for your pets, the stais friendly helpful and a credit to the company try there first …

Lovely shop,took our jack to the groom room and they done a fantastic job really nice girls. Hes going back december earliest i could get him in

Worst customer service for fish. Ask million questions before u buy which puts u off. Local fish shops are bettee.Very less variety of cat food

Good. Went for some pet advice guy who I spoke to was very helpful thanks man. Didn’t get his name. But was today the 31st 07 22 at 16:45.

Good service . Girl from the grooming department was so helpfull getting cat baskets from top shelf and was knowledge able bout products

Good service, patient vet but the app doesnt work, had to ring in after two weeks when the requested appointment vanished from the app.

Not the most helpful in the upstairs vet area, No service with a smile, I've registered elsewhere and had the proper care for my pet.

Excellent customer service by Hayley,Jayne and the rest of the staff. I will definitely be coming back to this store. Well done!!

Friendly staff. They genuinely care for the things they sell and they would give you the best advice when asked for at no cost.

Not the hugest selection but i was able to find the few bits I needed for my mouse. Lady on the till was lovely and helpful (:

I use this place as it is friendly clean and it caters for my dogs needs and that's including squirrel, fox and birds food

Staff are always helpful and friendly here, good select of pet necessities and accessories at reasonable prices.

Very good and cheap vets as they looked after my cat after a fight for cheap and neutering is only 60 quid

Web site said they had got what i wanted. Not really had to go to their erdington branch to obtain it.

Nice place on Stechford retail park. Plenty of parking places. Good assortment of pet products.

Amazing friendly and helpful staff. Me and miley Will shop there more often. Good good staff.

Amazingly kind and down to earth staff. Really welcomming and very honest. Great place. :-)

Very helpful staff, but items not well noted ..navigation around the store, is confusing..

Really helpful staff ... they didnt have what i needed but directed me to a place that did

Helpful friendly staff who have loads of knowledge, products are competitively priced

They have very good basic items. Staff are mostly friendly. Clean and well organised.

Can't fault the assistant Jay brilliant advice and excellent customer service.

Very good customer service, Have a great range of supplies available..

Very pleased considering it was during lockdown. I bought some fish.

Pleasant knowledgeable staff and the tropical fish were good value.

Great value for excellent wild bird food and very friendly service

Very helpful and have time to talk to you about the fishes

Kept my babies really calm, that takes a lot, thank you

If you're wondering, this place does not take back fish

Never seems to have what I need even on delivery days

Very nice stock of fish very happy with rainbow shark

Friendly staff all that you need for your family pet

Absolutely wonderfull staff very happy with gromme

Friendly staff, always helpful and knowledgeable

Helpful friendly staff and disabled friendly

Very helpful friendly staff

refused to sell us fish