The young workers had no customer service.When I was being processed into the cleaning operation I was told my one of the employees that he would tape down my antenna but this wasn’t done and so my antenna was damaged in the cleaning. After realizing it was on and not knowing how to turn it off myself. The employee said he could put it down for me. And so I believed he did but after the short wash I come to find out it was never put down. After the wash I pulled my vehicle around for a vacuum and the employee clearly saw my antenna broken and instead of apologizing or at least seeing if I needed anything he and his other employee just kept working. Now I understand they were working but not once while we made eye contact did they come see what my problem was. The manager who wasn’t at all involved in the previous operation came to see what was wrong because clearly my vehicle was damaged. The manager did offer a refund for my wash but after I told him what happened he just said that the employee doesn’t know how to put down my antenna so how could it be his fault. That’s a fair statement if it weren’t for the fact that previous to the cleaning operation I was told by the employee that he could lower my antenna for me. Look I was hoping to get my car washed and vacuumed today before the afternoon and I just wasn’t expecting for such bad service and respect for their customers. I won’t be seeing Pirate Cove again and I hope this can be a warning for anyone who seeks a company who respects their customers to stay clear of Pirate Cove.

I always pass by this car wash when I am out to lunch and it seemed to stay pretty busy so naturally when I needed to wash my car I decided to try this place out. I normally go to Diamond Wash on Bandera which is EXCELLENT but I was closer to this one and gave it a go. I bought the 2nd to the highest package for $11.99. Pretty steep price compared to others so I was expecting a great wash. As I was going through the wash i noticed that all of the cleaning solutions being dispersed were barely spraying anything at all. I never saw any suds on the windshield and the cleaning brushes in there slam down on your car so hard it could have cracked my windshield. My car went through a 5 second drying fan which did nothing at all and ultimately left my car spotty. Once I got out of the drive thru I proceeded to the vacuums which 8 out of the 20 were working. Honestly I would say that i would not recommend this car wash to anyone that i know and that i will just wait next time until I can go to a car wash that I know will do the job right and I won't have to worry about leaving with damage to my car.

On 3-25-16 the General Manager, Dante Johnston, the General Manager refused to give me name of owner(s) and made statement "It's impossible for our equipment to damage cars". First time wash terrible. Thought I should give another chance since first car wash was done shortly after their opening. On 3-3-2016 they broke my driver mirror off. Even though their own video shows my car entering car wash with mirror in place and another video (theirs) shows my car exiting the car wash with my mirror ripped off by their equipment. They denied it was their fault even though their own video shows it occurred while going through their car wash. Apparently their attitude and thinking is most people won't go to the trouble and time to take to small claims court. I intend to pursue as I will take it to Court. Cost of the mirror is $205.78 plus shipping charges plus whatever installation fee. Wow, just found out that to install the $205.78 mirror they damaged will cost a total of $396.99 including installation.

On Friday, 5 Aug I used this car wash. While going through it I was incredibly startled at a slam in the front of my car to the point it shook everything. When it was done I pulled around to check for damage, and found two paint spots on the front by the emblem had been rubbed away. The manager working came over asking if everything was ok. I showed him the spots, and he claimed they were rock chips, and proceeded to see where this potential rock hit the windshield. I later looked at the spots closer to see the paint had actually been pulled up from the spinning brushes in the front, which is not what rock chips do. This large spinning brush is what I believe hit the front end, starting these marks, and allowing the brush to roll the paint. Given the manager didn't seem too concerned about owning up to their machines causing damage to my car, I'm considering taking this situation to the corporate office.

I'm a firm believer that you get what you pay for, but in the case of the "Pirate's Supreme" $15 wash, you definitely don't. These photos show the dirt all over the front of my car after the wash and after the attendant "pretreated" it. The photos of the roof show where the brushes scratched the clear coat. In combination with the spots of dirt and streaks left all over, I'll have to wash the car again myself to actually get it clean. One star for the vacuums since they're free and they have dual vacuums in each bay, which is nice. They're pretty short though, so you'll likely not be able to get into all the crannies and get your car cleaned out. All in all, I'd say save yourself some time and heartache and invest in a hand vac and take your car through the HEB carwash - their wash has never scratched my car, and if you fill up you get a dollar off your wash.

Hands down, the best car wash in San Antonio. I have only one car wash I like more and it is in an entirely different state. I always take my car here in SATX. Always gets my car clean and shiney, and the kids love going through the lava foam soap (while inside the car... I tried putting them outside once for a quick bath but the staff wouldn't allow it) I would say to just be careful with the vacuums and I mean at any location. I once found a pen that had been placed in a free vacuum in such a manner that I could have drawn all over my seats had I not caught it. Not sure if someone managed to suck it into the vac or if they placed it there intentionally. But this doesn't detour my 5 stars of this place.

I was in town for a family funeral and I decided to wash the bugs off of my two weeks old vehicle. That I just got from losing everything in Harvey. So, I run my vehicle threw the wash machine and two minutes later large crack across my windshield. I didn't worry at the time knowing surely that the car wash will take care of what their wash had just done to my car. Come Monday morning and I revived a call from management saying my clam was being denied. Not even offering to refund my wash. great customer service....NOT.. just keep in mind if you plan to use this wash if you have any damage from this place they will not cover the cost.

Very disappointing. Came here a month ago and paid extra for the undercarriage wash. Afterward, I looked underneath and it was bone dry. To the manager/employee's credit, he got out of hose, sprayed the undercarriage, and I went through the wash again. Today I paid for the upgrade again, but asked if it was working. The same employee said it hadn't been fixed yet. I was given the option of going through the wash twice, but asked for a refund rather than not get the service I paid for. Feels very scammy/fraudulent for them to allow you to buy the upgrade, but not get the service. I bet most people are not even aware.

Great car wash. Reasonable rates. Not sure if the $15 wash is really worth it, but it's close to home and I'd like to see it stay open. As most reviewers have mentioned, the vacuums are free and there are about 20 spots for that—2 hoses per car, plus trash cans. They also have vending for cleaning wipes a such, but we bring our own. Overall, the wash itself does a pretty good job. There are some nooks that it doesn't quite get and the wheel shine is hit-and-miss, but otherwise for an automatic wash, this one is great.

Here to edit my five star review down to a one. This car wash caused a 6"+ crack in the underbody cladding of my 2016 Mercedes Benz SUV causing it to drag behind the tire and on the ground once driven. A structurally necessary part? No. But it's the principle of the situation- if the machines at this wash are capable of doing this, what will they break on your car? The side mirror? The antenna? The windshield wipers? Avoid this carwash at all costs and get some quarters to go wash it yourself down the road.

Love this car wash!!!! This is the only car wash I will go to even though it might not be on my way when running errands I will still go there. This car wash washes my truck really good better than when I take my truck to the wash tub. And the only reason I went to the wash tub was because I bought a vehicle and it was free car wash. But I’m back with Pirates Cove Car Wash. Love this car wash I would definitely recommend them to my friends and family

Don't be misled by the name. There are no Pirates here. The people are very nice. I appreciate that they not only pre wash the front of your car, but offer to remove your antenna, fold in your side view mirrors, and tape down your rear wiper blade before going into the tunnel. There are plenty of free vacuum bays that work GREAT! I'm through with paying for expensive car washes only to come home to clean my car myself anyway! Pirates Cove has my business for life!

Came in with a VERY dusty truck, bought the Ultimate wash and after I came out the running boards and rear bumper still looked bad. I asked the manager, David, if my expectations were too high and he offered to run it back through and personally came over to help pre-scrub the bumper and running boards. Second time through both looked good. Car wash itself was probably a 3 or 4 star rating, but the customer service from David was outstanding!

This is my favorite drive thru carwash! Attendants will ask whether you want your mirrors tucked in AND they start the wash by scrubbing the front and bottom of your car as it glides forward into the tunnel. I love that it has free vacuums and I can take my time getting every nook and cranny of my vehicle. Bring what you need to dry and detail your car. They have vending machines for items you may have forgotten, which is helpful!

Average price for a car wash, but the atomic bond wax or whatever its called ($2 option on any wash) really keeps my car clean for alot longer Ive got a dark blue car so it never looks clean longer than a few days but with this it stays clean about a week which is honestly impressive with my color Wash goes fast even with a line and theres free vacuums to use after. Theyll even fold you mirrors in for you before the wash

The staff is always friendly, always puts tape on the rear window wiper, and always asks if you want your mirrors folded in/antenna taken off. The wash is very clean and thorough, unlike many others. The vacuums are amazing, and always leave the interior looking clean and like it just came off the lot. Great for getting your kid's crumbs off the floor. All in all, great place to go when you actually want your car washed.

Just got here from the east coast and this was the closest nice car wash to our house in the Stone Oak area (reviewing the Bulverde one). Brandon is the manager, he stayed open late to get my wife and I set up with the car wash club. He also appears to run a very tight operation as the facility is always spotless. First time I've ever been impressed with an auto detailing business; highly recommend this location.

A fairly good tunnel wash where the attendants did a quick pre wash while I was being indexed into the tunnel. Price was a bit more for extras compared to other places.. What is missing is a pre bug was station like what is available at some of the other tunnel washes and the big upset is rims. I wish there was a tunnel wash available that cleans my rims better. Other than that, convenient to my home and quick

Absolutely the best experience. Kids love it. Fairly priced. Get the top package and you'll have a nice soapy lava flow from the start. Great job Pirate Cove owners. Great additions to your wash with the colorful lights and the big and extra service indicator lights at the start. Even if you don't need your car washed, you pay for a fun light show and the soap smells amazing! ❤️❤️❤️

My favorite drive-thru car wash if for nothing else other than it does the best job of drying my car better than most of the other places. I still get out hand dry after going through the tunnel, but the blow dryer at this place makes the hand drying a lot easier and faster. Something I am especially grateful for in the summertime. Staff here is also always friendly and helpful.

Our evening visit to the San Antonio Riverwalk was enjoyable until returning to our car. It had been visited by a Hitchcock inspired swarm after they had completed their evening meal. Suffice to say, the cleaning of the car was a tall task. One pass through the wash did not bring it clean. However, the staff made it right by providing a re-wash to finish the job.

Didn’t have the best experience here. The staff were pretty cold and even snapped at me when I got out of my car (at the pay center when everyone was already stopped) to take a magnetic sticker off the back of my car. On top of that I got the most expensive wash, but had lots of streaks and spots afterwards. Won’t make it a habit to go back here.

For whatever reason, I always have streaks I have to take care of when leaving this place. I went somewhere else for that reason with my old SUV, happened to be in the neighborhood recently and gave it a shot with my new one and same thing. It's all right but you better have a shammy and other stuff to take care of streaks and some missed spots

I was really impressed with this car wash. I like the idea of paying a monthly low fee and washing my car as many times as I like. I can also use the vacuums for free if I choose so. There are a lot of car washes out there and this is one I'll continue to use because of the cleanliness and polite staff. Great Job Pirates Cove Car Wash!!

Paid for the $15 wash only to realize that not only did it get the car clean, it didn't even rinse it off. I had blue yellow and pink streaks all over my white car after. I was worried about it staining so I ended up taking it and washing it myself. Wouldn't use this one again, I've used better at has stations for less.

I rarely take my truck for a wash outside. But given the 100 degree days, I took it to pirates cove. After I got home, I found that there was some black liquid, probably tire shine on one side of the truck. I took it back and was taken care by the folks there without any questions. I'll definitely be back more often.

Great car wash! The staff is extremely helpful. I accidentally left some stuff in the bed of my truck and they helped me put it inside my truck before going through the wash. The wash is very thorough, even get bugs off! This wash is also capable of taking my F-150 that's lifted 6 inches too. I highly recommend!

Been members for awhile & happy, until lately. After going through dryer, cars are always wet on left front. Did leave 2 messages, but didn't get reply. Mentioned it a few times to attendants, but other than, "will let manager know" hasn't seemed to help. Getting my exercise toweling it down more!

Have never been disappointed by this place. Today they really showed they cared. My car would t start and they did what they could to help and the manager (I think) said he’d stay around past closing so we could go back up there after we got what we needed. Thanks! I’ll never go anywhere else.

It is a great, affordable car wash. I just don't see the point of pricing anything at "$x.99" when they make you go inside for the penny. Who is going to do that? Why have a machine that does not give you proper change? I guess it is part of the business model. It is convenient and affordable.

Pretty good car wash. I went here with my wife how wanted to try it out. They car came out clean and the free vaccums did the trick. There really isn't much to complain about. We had a good experience and will most likely be back when we decide we want a clean car.

The car was tore off my side panel connected to my back bumper. I used the car wash 4 days prior with no problems. I have used this car wash regular for the past few years. Now they are not willing to pay for damage to my vehicle. I will have to file a civil suit.

First time using this car wash today. Car was left dirty all over after running through the Bulverde Road car wash. Purchased the $11.99 carwash and was a waste of money as have to take it some where else to get my vehicle clean. Would not recommend Pirates Cove.

I've been to several similar drive through car washes price are competitive however each has a feature I wish the other had. I would invest in a membership for my four cars if pirates cove offered complimentary microfiber towels like a northern place I frequent.

Always fast, easy, friendly place to get my car washed. Usually gets most of the dirt off. If you tip the staff at the entrance they'll do a great job with the front grill and back door to make sure the spots the machines miss will still wind up looking clean.

First time there and I will definitely be back! Reasonably priced and free vacuum. I lost my license plate and Brandon the manager was kind enough to put it back on WITH reinforcements!! Love this place it is now the only car wash I will go to! Thanks guys!!!

I came in about five minutes to close. I have never had someone be so thorough in pre-washing my car. It is such a joy to get such great service in the last few minutes someone’s business being open. Kudos to the two gentlemen were here tonight. 12/21/23

Great car wash for the price. We paid $5.99 for a basic wash and our vehicle was cleaned really well to our surprise. They have unlimited time for vacuuming if you use their car wash which is great considering the amount of sand we had in our vehicle.

Friendly staff, but the carwash is so fast it doesn't do that great of a job, and they won't let you go through twice even with an unlimited pass. It's also 20% more expensive than Bee Clean (but Bee Clean's staff are snarkey and unfriendly)

This is the only automated car wash I trust when I don’t feel like washing by hand. My vehicle has never left dirty, it leaves no dirt in hard to reach areas, cleans/shines the tires thoroughly, and dries very well. The employees are super

I walk past this place a lot and have never had a problem, however this morning 11/23/2014 at around 10:00 I was walking past the car wash to get something to eat and I had an employee yell at me "Hey girl why you walking". No one else is

I absolutely love this carwash! The workers are always professional and they wash the bugs off your car for you before you go through the wash! The vacuums are pretty good too. I prefer them over others I've been to that cost more!

Loved the car wash and some cleaning spray they let us use. My boyfriend loved the spray it worked very well on the things on the tires. The only bad thing is the vacuums are not very strong if they fixed them I'd give them 5 stars

One of my favorite car washes in San Antonio. The manager and employees are super friendly. We love the membership program they offer too. Saves customers a lot of money that get their car washed 2-3 times a month. Great Car Wash!

Took our daughter's car through this location prior to her returning to her internship following Christmas break. Solid service and the wash did a great job on her vehicle. Vacuums all working and were appreciated. Good location.

Overall a solid automated car wash. It struggles with large amounts of bug spots from butterfly migration season but otherwise does a nice job. The staff is very friendly/professional. I have not used the vacuum service.

This place is worth the extra dollar that it costs compared to Bee Wash. They are way more courteous and clean the bugs off your bumper so you do not have to do it yourself before you run your car through the wash.

The staff is professional always friendly, not to mention their equipment is up to date and really gets your vehicle clean, gently. One of the best car washes to go if you and your vehicle want 5-Star results.

Tried the $14.99 Pirate Supreme Wash which includes “Tire shine & wheel brite” option. The result was neither a shine or any brightness. The roof of my SUV was still filthy as well as the wheels and tires.

Good car wash. Attendants turn in side mirrors and tape back wiper. It would be awesome if they washed the tire rims. The drive-thru process never does a good job on rims. However the tire shine is great!

Just got back from a great car wash. I went through the tunnel & the workers saw that there was still bugs on my grill. They got down on their hands & knees & washed them off by hand. Good job guys...!!

Awesome staffed quick wash, friendly staff, prescrub the front of your car and offer to fold in mirrors and remove your antenna, all with a can't beat price and free vacuum. I'm a once a weeker there!

They do a very good job. Brush off bugs and tough grime as you enter the wash. Same prices as all of the other car washes. Two vacuums per car bay, one on each side of the vehicle. Grounds very clean.

My Pirate's Cove membership is one of the best things I've done for myself. I'm an insurance agent. A clean car is a must for a professional first impression. It saves money and is so convenient.

Been coming here since they opened. Great employee's. But one brush in the tunnel hasn't worked for the longest time. Instead of all the colored lights.... fix the brush. You're better than that.

You guys need to step it up a bit. It's always hit or miss with this place. Everytime I come I always get a basic $6 wash with the $4 lava soap and today I go through and get totally gipped out

Friendly staff, bumper scrubbed service, free vacuums, just wish they stayed open later. Hours posted state they close at 7pm, but I have gone by (on a warm day) at 6pm and they were closed.

Friendly staff and the wash does a fine job. I'm perplexed by the shade canopies at the vacuums. They appear to be mostly for aesthetics as they are far too small to provide any shade.

Good priced automated car wash. Several packages to choose from with a membership option too. Vacuums are free with a wash and has shade areas. Just know the wash has spinning brushes.

Love this place. Always friendly and helpful staff. The car wash itself always works well which I can't say for all the surrounding competition in the area. It's worth giving a try.

The car wash is good. The vacuum cleaners are not very strong, but do an OK job. You have to pay for any additional things (in quarters only) like window or upholstery cleaner

Great car wash, their brushes and process seem to be gentle on body and paint while still cleaning well. They're also are competitively priced against similar types of washes.

Great equipment and the employees are awesome. Specifically, Jack. He remembers my name and chats with me if time alots before the wash. Always look forward to seeing him.

For the price, Pirates Coe Car Wash is hard to beat. The staff is friendly. I've gone several times and have not had any complaints. Even the free vacuum hoses all work!

Standard car wash. Vacuums available. many levels of service available. Monthly "club" available if you wash often. Staff cleans lights before you head into the tunnel.

Great wash, vacuums are powerful enough without pulling your floor mates off. I formerly went to a carwash that had high pressure air hoses. I do miss that.

Our car always comes out looking fresh and shiny and clean. There always seems to be a bit of a wait, but it goes by quick enough. Love the vacuum stations.

Love this place. I wish I could go as often as I used to, but it's great if you're in a hurry and need your car washed. Super convenient and inexpensive.

Great car wash, although it didn't get the bugs completely off the front and mirrors of our SUV. They do have free vaccums though, so that is a big plus.

This is a great place to come and have your vehicle washed! The staff rakes care of your mirrors and antennae and you get free vacuums!! Love it!!

Its always an effortless way to get your car cleaned here... very friendly and helpful staff.. i always use the wash for 5.99 with a free vaccum

It’s nice to have a multiple option subscription car cleaning option. They will turn your mirrors in & tape your back wiper to prevent damage.

Good drive thru wash, especially if you upgrade to the $15 wash which does a good job on the wheels. Good value compared to the competition

Nice place to get your vehicle washed. The vacuums work fine but need more pressure. The area where you detail your vehicle is very clean.

Wash my car here every time I'm in San Antonio. Vacuums are good. Just wish they had a sink to wash clothes and floor mat washer machine.

Great car wash. Friendly staff, well maintained, free vacuums. Do not have to share vacuum with the guy next to you. Highly recommend.

The great car wash for the price. Every time I come here the car wash always delivers and the vacuums are free. Highly recommended

One of the best car washes in town. Always reliable and the employees there do a great job taking care of the customers!

I always pay for the $14 car wash. I love the way it leaves my car n tires. Then the free vacuum makes it worth it.

Great car wash . Gotta say a shout out to Joey, he was working hard pre scrubbing cars and wow the hustle. 5 ⭐⭐⭐⭐⭐

I love this place for fast easy car wash that gets the whole car clean. Also like their tire wash and trim.

The guys seem to genuinely take pride in their job. I felt very happy with my car wash and value for money

Good wash. They need a new card system, the lines are always backed up because it’s difficult to pay.

There is no interior washing but for $5.99 you can get an exterior wash and use the vacuum for free

I’ve had a membership for almost 3 years. Great service, quick, convenient at a great price!

Best FREE vacuum and quick carwash in SA, hands down …

Great people who are very courteous and they do a great job!

It's staff is friendly. And the brushes have been repaired.

Several wash options. Free vacuum. I love this place

Great area carwash!