Ordered a pizza at 6:10pm on a Friday and was told it would br 1hr-1hr15... at 8pm I phoned and asked if my pizza was on it's way and was told it would be around 15 mins... at 8:30 I called back and was told it would be there "soon." At that point I asked for a refund and said not to worry about the pizza, they responded that the pizza had already left so I would need to send it back with the driver and they would refund me when it came back. The person didn't take any details from me on the payment and I'd read other reviews here so it felt likely that I wouldn't get my refund. The manager also chose to relay a conversation back and forth via the girl who answered the phone rather than speaking directly to me to resolve the issue. When the pizza eventually arrived (more than 2.5 hours after it was ordered) I was hungry and decided just to accept it, I advised the driver that I wasn't impressed by the service and to let his boss know the same. The driver rudely responded "oh well we are busy, you do what you feel you need to do." In fairness to Pizza Works, the pizza arrived hot and had plenty of topping but it was nothing in particular to write home about and was pretty disappointing given the price and the wait time. Bottom line, their customer service is atrocious and there are plenty of places nearby where the pizza is as good or better. I wouldn't waste my money here again.

Thought I would support local business as I'm a business owner as well and have lived in the Gawler around around 30 years. This is how my night went. Ordered over the phone at 7.30 told it would take 45-60 minutes. By 8.45 I decided to ring and was put on hold which I believe I was forgotten because after 5 minutes I was yelling hello through the phone as I could hear back ground noises. I hung up and rang back straight away to which I explained to the girl what she did and she proceeded to ask well do I want to order then. I explained my case and wanted to speak to someone in charge but was told they were too busy and my order was in the oven and will be another 15 minutes. They also said they would reduce my bill by $6 for the trouble. Obviously they missed the point that I wasn't ringing to get money off I was ringing to find out why it was taking so long. After not been given a chance to be heard I told them not to bother, yet they still sent the delivery out at 9.15. I can only imagine the poor owner will lose business by having such poor staff.

It takes a lot for me to leave a bad review, but I cannot believe the poor service at Pizza Works. Placed an order for a Large Pizza (plus garlic bread and drink) on a Friday night. Was told 45mins to an hour to wait for delivery (keeping in mind we are within a 5km radius). Normally I would pick it up but they offer no difference in price, so why bother. Still waiting over an hour later, call to check in and was told 5 mins max. Another 20 mins later it finally arrived, making it an hour and a half wait. Unfortunately this isn’t the first time we’ve had this issue, but I’m one for second/third/millionth chances. Then to open it up and see it’s very toasty, near burnt. Ridiculous... Unprofessional and rude service, poor time management and subpar product. The only highlight was the delivery driver, he’s a lovely bloke! Definitely won’t be back, final straw!

Horrendous! We ordered pizza at 5.23pm, we were told and hour to hour and fifteen minutes. Called up at 7pm and was told the driver had just left with our pizza so it will be there any minute. 7.43, still didn’t have pizza, we called again and we’re told it was just coming out of the oven, we told them the above timeline and asked for a discount and were told no. The person on the phone said only the manager can give discount and he was busy making pizza, asked if we could speak to the manager and we’re told no again. We then told them to cancel our order and they still didn’t care, they would rather have an order go to waste and receive no money over offering a small goodwill discount gesture to people that have waited over two hours for a pizza! NEVER AGAIN!

Whenever you move in to a new area, there's always a bit of a learning curve. You might have to learn to speak the language, learn the local customs and in some cases, learn to live among the local wildlife More important than these tips for personal survival however, is discovering where the best pizzas are to be had. As a public service, I've found it for you. It's this place. Pizza Works. Having only recently moved in to the area, had I known about this place in advance, I most likely wouldn't have felt brave enough to low-ball the seller on the house. The service is great and the pizzas are amazing. The toppings are fresh and push the bounds of how much a pizza base can hold. Enjoy!

Worst customer service!! We have 10+ people over for dinner and after waiting 3 hours for our pizzas, and deciding to go pick one up from somewhere else, the guy comes to the door doesn’t apologise for the wait! And when we declined to pay for the pizza he said he wouldn’t leave it, no free pizza no discount NO APOLOGY!!! No call to say they’d be late, and wouldn’t answer our multiple calls to try to find out where our pizza is…. Ridiculous, rude staff, too long of a wait.
Service
Delivery
Meal type
Dinner
Price per person
$60–80

Absolutely terrible customer service. Ordered a pizza and was told it will be ready in about 25-30 mins. We went and picked up other fast food. The pizza took 50mins. When my wife asked whats going on. I assume it was the owner was so rude to her. He said what did you get McDonald's? Well it was ruined before you got it. As he didn't know I was not with her as she walked out he continued to be a pig about her. Also the way he spoke to his staff was not called for. Looking now at the reviews on social media I should of not expected anything less.

Pizza tastes great usually. This time it took almost 2 hours for only 2 large 12inch pizzas to be made and get delivered literally only down the road from the store. The yiros pizza was nice and just warm where as the second pizza was cold and didn't taste as good as it should of. Really dissapointed as we said to our children they were going to have pizza for dinner but instead had to cook them dinner and get them into bed because by the time the pizza came 2 hours later it was bed time.

Slow seems to be a common theme. Ordered at 6:30pm (Sat). Advised it would be an hour and a half wait (7:51pm). By 8:10pm, still no pizza. Rang and queried where it was, showed up 15 minutes later. Reason: "we're really busy". No apology (well, apart from the delivery driver after I voiced my displeasure). I've never waited nearly two hours for a pizza. Incidentally, the pizza was flavourless. Not bad, just average. No better than pizza chains. Won't order from here again.

I rang at 9.00 pm and they did not even show up been ringing then no answer I think there rude don't even ring me back to let me know anything now 11.00 two hours later after they said be there in twenty minutes not here place colsed now and I am still hoping but why I don't know worst place in the world for caring about there customers not even a phone call wow pizza works you should be more considerate not worth it any more going somewhere else for now on

Absolutely disgusting customer service. We ordered our pizza at 5:30 when we were told it would be delivered within the hour. Tried calling the shop on numerous occasions but could not get through as our pizza was already an hour and a half late. Pizza guy rocked up after we had already gone to another store, 3 hours later. No discount. No free pizza. No apology.
Service
Delivery
Meal type
Dinner
Price per person
$60–80

OMG thought we would get Pizza delivered worst mistake EVER ordered at 5.50pm online said it would be maximum 90mins which is a bit rich but understand its a Friday night. Rang after 2 hr wait to be told it would be another 15 minutes then to have it arrive at 825pm. Yes we have learnt NEVER EVER get it delivered. Poor girl delivering the pizza must get a lot of abuse. Do yourself a favour and go somewhere else after reading the reviews.

Pizza was top knotch plenty of toppings and good quality, reasonable price even with extras. The reason they didn't get 5 stars was the lasagne. It was full of ham which was weird and felt like a filler. Pasta and meat was great and could have been a very good lasagne if it wasnt for the ham. I'd recommend the pizza. And I would/will the lasagne if they take the ham out. 45 delivery when they said 45-60mins gets a thumbs up from me.

Got a hair in my pizza... ordered through menu log and basically got fobbed off as "we're just trying to get our money back"... never once in our complaint had we asked for a refund. We just wanted u to be aware of the situation... 2nd rate pizza... no customer service skills at all. A simple apology would have been fine. Never going back again... and will be cautioning all my friends and family in the area to steer well clear!!

Over an hour and a half wait for an average pizza is not on not in this day and age but at least it was under the 2 hour wait we have awhile ago the pizza is usually better than what we got called after an hour and 10 because our grandson was starving was told another 12 mins it turned up about 20mins later and was hot so obviously just cooked so at least it was hot nothing very good to say about the experience that’s for sure

I rang after two hours as my pizza had not been delivered. I was told it would be 5 mins away. Went out the front of my house and saw the delivery guy picking my pizza up from across the road. He was apologetic and handed it to me but it was completely cold. It was obvious that it was delivered to the wrong address and had been sitting there for some time before the delivery guy came to find it. Extremely disappointing

Greeted by a friendly & smiling young woman as we entered the Store. The Pizza's were great value for money! Plenty of toppings and tasty sauce. I really enjoyed the Garlic Bread. It was soft and full of flavour. We also tried the ribs, with BBQ sauce. They were delicious. For 2 large pizza's the cook time was 25 minutes. Well worth the wait. Wheelchair ♿ parking and access is also available.

BEST lasagne in town following with cheesei garlic bread not to mention the superb house supper special pizzas made to your liking love them all.Than you George for accommodaring my every wish every time .Where i pick up to say hello with a warm greating or its dropped at my door with the friendliest drivers , a big thank you for the excellent customer service. love and light

Waited and hour and a half . Worst pizza I’ve ever had . We ordered the bbq chicken delux all you could taste was bbq sauce and tomato . The mushrooms were just about non existent. The chicken was there but so over powered by the sauce it was ridiculous. Will never order here again . Wasted hour and a half waiting . At least the delivery guy was apologetic about the wait .

Absolutely terrible ordered pizza for delivery and got told it would be an hour… waited 1.5 hours and rang the shop about 20 times no answer straight to voicemail for them to rock up 3 hours late and wouldn’t even consider a discount or anything for the mistake wasn’t even apologetic at all
Service
Delivery
Meal type
Dinner
Price per person
$60–80

Pizza is terrible need a magnifying glass to find the cheese owner is rude to his staff that's why they leave and get better jobs the owner goes outside for a smoke then goes and makes the pizzas without washing his hands absolutely discussing!!!
Service
Take out
Meal type
Dinner
Price per person
$20–40
Wheelchair accessibility
Average

Don’t order from here.. ordered at 5.50 tried calling them 37 times to no answer and at 8.15 drove there to collect our two pizzas.. ended up ordering good reliable pizza from the Golden Fleece instead. Highly don’t recommend. All good if you’re busy but don’t tell customers one hour!
Service
Delivery
Meal type
Dinner
Price per person
$40–60

I live locally and eat here all the time, thought i should get on here and give them the praise they deserve! Pizzas and parmigianas are always delicious and generous in size and toppings. Best take away in town by far! Staff always super friendly. Top job guys! Writng this whilst eating a works pizza and sipping on a whiskey. Totally satisfied! :) :)

Worst customer service, I have never been treated so badly by anyone and in this case I was the customer. I gave a dismissive okay when informed my pizza was still 10 to 12 minutes away, after I arrived 4 minutes before I was told it would be ready. I then was given a tirade of abuse including a homophobic slur. I will never return.

Tried on a whim to support local over large franchise. It was significantly better value for money than the franchises. The pizzas had so much topping on them and not cheap filler. They were very meaty pizzas. Also I got the bbq plum ribs. They were very good ribs for a pizza place.
Service
Take out
Meal type
Dinner

Terrible customer service, every time you ring up they say it’s 15mins away knowing full well they probably haven’t even cooked it yet. if your busy just say your busy. Don’t say pizza will be delivered in 1 hour and have a 3hour+ wait.
Service
Delivery
Meal type
Dinner
Price per person
$20–40

Best pizza shop in Gawler, and believe me I've tried them all. Great prices, great taste, great amount of topping. Perfect garlic bread. The 15" budget pizzas on Monday and Wednesday for $12 are the best deal around. I usually go here at least once a week, I've never had a bad feed here.

Good pizzas. Lots of toppings and flavour. Only down side is 2hr delivery time less than 2 km from shop after being told 60 mins. Rang was told 15 mins more. No 40+ mins more. Nearly 2 hrs total delivery time and charge $6 for this privilege. If I order from again it will be pick up.

got told an hour for delivery, 2 and a half hour later still nothing complained and gave a refund, herd the boss in the back round calling me names. terrible service. go to mamma mias.
Service
Delivery
Meal type
Dinner
Price per person
$40–60

Rang at 6.05pm ordered a Pizza . At 7.30 pm rang back got told it will leave in 10 mins. Ring back 20 mins later . Told I can cancel the order if I like wont leave for another 20 minutes. Lift your game Pizza Works this is not good service at all. VERY ANNOYED

Just got delivered exactly what I ordered. I love my meat lovers wit a dash of garlic sauce, I have had some heavy handed people before on the sauce but tonight is , keep up the quality guys and girls, always hot and also very polite delivery attendants …

Terrible service. After 2 hours waiting (for a delivery estimate of 1hr 20 mins), called about 10 times over an hour, only to either be hung up on or just rung out. Driver arrived 3 hours 15 minutes later...after we'd given up and eaten something else. Nope.

Very unhappy with your service. The pizzas weren't hot enough the base very soft/soggy. Rang to find out where our pizzas were 25mins late was told girl left 5 mins ago. Yet a young man delivered them after 6.30. Poor service and pizzas weren't that nice

Just ordered the delux inferno only came with ham pepperoni cheese and chilli ....not what it says on the menu to top it all off I hate ham hence why I ordered the delux which is suppose to come with pepperoni and not ham..so angry what a waste.

If you want a good pizza, be sure to see George at Pizza Works!! His pizzas are the best in SA!! Great prices for amazing pizza!! If you haven't already tried Pizza Works, give George a go....you won't be disappointed!!
Meal type
Dinner

Really good pizzas, lousy service. Owner must be making a fortune, business must be booming, cause they don't care about customer service. The Fawlty Towers of pizza places in Gawler. I can definitely live without this business in my life.

We ordered the Meat Lovers. Delicious pizza with a generous amount of toppings on a fresh base. Bit of a wait on this Friday night so order ahead if you can.
Service
Take out
Meal type
Dinner
Price per person
$20–40

My family and I love this pizza. We travel from craigmore to get this. Staff have always been friendly to us. Very tasty pizza. Yes they do get busy and sometimes need to wait but thats just becausr everyone loves their pizzas!

Ordered pizza at 5.50 was told it would be 1hour and 15 minutes away. That was fine but after 2 phone calls being told it was 15minutes away each time it finally arrived at 9.00 o'clock. Good pizza but won't be ordering again.

Pizza was good. The girl who took the order was a bit ditsy. When the pizza was cooked she asked if we'd paid for it because it didn't have paid on the docket. She's the one who took the money!! Hard to get good help I guess.

Excellent pizza. Delivery time was fast and pizzas were still really hot
Meal type
Dinner
Price per person
$20–40
Food: 5
Service: 5
Recommended dishes
Meat Lovers, Large Pizza

Not the best pizza. They used that cheap filler ham that taste like toxic leftovers. Who puts loads of ham on a pepperoni pizza. Chicken BBQ was not very goof either. Never again. The cokecola was the highlight lol

Amazing pizza, quality generous toppings, really nice base to the pizza, delivered on time and the staff are great! Highly recommend!
Service
Delivery
Meal type
Dinner
Price per person
$1–20

Look the pizzas are the best in Gawler, but the turn around for delivery sucks. Beef it up and when it's and hour and a half, throw in a garlic bread or something. Keep up the good work. Just the small things

Terrible customer service over an hour late no discount no nothing manager wouldn't even talk to me on the phone... yelled at his staff while i was on the phone. never buying here again.... disgusting!

Pizza is delicious, however we will return to our usual who are able to deliver on time and provide better customer service. The wait time was hugely disappointing. Delivery estimate was way off.

Was always our go to, for years !! But last waiting almost 3 hours for a large pizza after a couple of calls & being told it was minutes away... happened last time as well..lost us now im afraid

4 stars for the food but needs to talk to staff better not down to them as they are there to learn and when you look at it the are teenagers that are out there trying to earn some pocket money

Without a doubt, some of the best pizza's I have had in a long time, not only that, but the quality and service I rate very highly, thanks guys, keep doing what your doing, works for me …

Ordered a super special large 16.90 wow lots of topping and quick and friendly service. I wouldnt get that from the large pizza chains. Keep up the good work and keep making great pizzas

My first time here, great service and I really enjoyed the pizza the tast was authentic not a simulation of what a pizza should taste like. Thank you Pizza Works
Service
Take out

Please try these guys out, consistently good pizza's, they don't last long at home thats for sure. Plenty of flavour, plenty of toppings.
Service
Take out
Meal type
Dinner

Best pizza in Gawler! Generous toppings and friendly staff. More “traditional” style pizza with shredded ham! Yum Also have a gluten free base option available that also tastes good

come here many times and I have never had a bad experience. The cheap pizzas on a wednesday are really great and taste delicious. You can't go wrong when ordering from Pizza Works

Just moved to Evanston Park, tried for the first time, tasty, plenty of toppings, can't complain about speed of service and the food was piping hot and good price...Will return

AWESOME PIZZA F'N 20 minutes hot on door and proper good pizza . DOMINOS SUCK !, horrible . Pizza works AEESOME Beautiful packed with toppings proper PIZZA .. WELL DONE …

Hi,an thanks for the best pizza I've had in a long time I got the 2 large pizzas an garlic bread an coke deal an for the great friendly service awsome il be bck for sure

Absolutely awesome. Great price great food. And and absolute gentleman of a delivery driver who drives the white magna. Good stuff pizza worx. Keep up the good work.

Worse service ever.. hung up on 20 time .. 2hr wait for pizza.. asked for refund ... told to call police.. do not waste your money .. rude arrogant staff and manager

Best pizza's in Gawler
Service
Take out
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Pizza

After ordering on line on a Friday night was told 1 hour wait. Went there and cancelled the order and got our money back. Too hungry to wait another 69 minutes

Great pizza and great pasta. Good prices. Good customer service. Go there every week :) 2 years later. . .Still the best :) every week for family tradition!

Very disappointed, ordered food 40 minutes ahead and had to wait a further 10 minutes, schnitzel was burnt and very crusty. Will think about ordering again

Waited 2.5 hours for pizzas to be delivered After calling to confirm was told we are busy and they’ll get there. If your hungry order from somewhere else.

For the price i payed for some wings, ribs potato and chips, the portion sizes were very disappointing. I do not think i will be ordering from here again

Not my favourite as I have tried almost all pizza shops in Gawler and many in Adelaide. The pizza was a bit chewy and tasteless. Friendly chef though

best pizza ever, and employees are so nice forever my fave pizza place
Service
Take out
Meal type
Dinner
Price per person
$1–20

One of the beat pizza's that I have ever had, plenty of toppings and taste great I would recommend this place to anyone, and good friendly service

By far the best pizzas in gawler! Also their chips are awesome too
Service
Delivery
Meal type
Dinner
Price per person
$1–20

Fresh made and delicious gluten free and non gluten free pizzas.
Service
Take out
Meal type
Dinner
Price per person
$20–40

Impossible to order pizzas online. When I rang to make the order they were too rude to take my order. Won't be ordering from this place again!!

Havent had a pizza this good in a while. Ingredients are fresh and tasty, base is nice and thin and best part it is not oily. Highly recommend

Jemma was very nice and was very good at taking my order 10/10
Service
Delivery
Meal type
Dinner
Price per person
$60–80

avoid , rude manager George had to give a refund and threatened me saying he knows my address "hell see me soon?" really over $30? lol

Love the pizza's here, great price and friendly service would definitely recommend.
Service
Take out
Meal type
Dinner

Great tasty food. Pizza was phenomenal. Heaps of toppings heaps of flavour. Also got a potato bake. So very filling. Tasted amazing

Best pizza north of adelaide! If you're in Gawler then make sure you get some pizza from Pizza Works, you won't be disappointed!

Brilliant food definitely some of the best Pizza's around in SA with great service to match at a fair price for the quality.

Always terrific. Since discovering Pizza Works, we haven't bought pizza anywhere else in Gawler. Thanks from our family.

Omg the pizzas are huge! Great service too. Good for all ages.
Service
Take out
Meal type
Dinner

Pizza works is my go to pizza shop no complaints always a winner! *Just as great the next day for lunch …

best & affordable pizza in gawler !! the bacon pizza is to die for !! will definitely be back for more !!

2 hour wait for pizza. No apology for the lateness
Food: 5
Service: 1
Atmosphere: 1

Pizza was nice, but the young girls serving need to be trained a bit more, lack customer skills.

Really, the best pizza in Gawler that I know of. Unlike some places, the toppings are generous.

Great pizza, good service. Nice and quick
Food: 5
Service: 5
Atmosphere: 4

Great pizza ,great crusty base, great toppings and plenty off taste S—— S—- domino’s …

Been in gawler 10 years best pizza in gawler and one of best in Adelaide!!!...OUTSTANDING

Best pizzas in gawler ,baked potatoe and BBQ chicken wings hard to choose from the two .

Amazing pizza and even better stuff members highly recommend the BBQ meat lovers

First time ordered from pizza works was very impressed with the delivery time.

Really rude don't care about what customers have to say would never come back

Best pizza in gawler and now a 5 star coz they fixed thier delivery times :-D

Ordered pizza online and waited over 2 hours before it even got delivered.

Great tasting pizza and very nice and polite staff...Best pizza in Gawler

Best hot chips well worth it 10/10 And Staff have good customer service

Had my first pizza here tonight. Was very good. Really enjoyed it

Amazing pizzas. Customer service could be a little more friendly

Bloody good feed.. travel from the barossa just for pizza A+

Never had a bad pizza! Id eat it every day if i could