I use to like this gym until the true colors came out. First, when me and my fiancé signed up, we were told different things. I was on the $10 a mth with no commitment but after I told them I was battling cancer, they made me pay $20 to get out and said I didn't have the money for the month before which was complete BS. I am with community first and they send alerts and planet fitness was paid. I paid it because I just don't have the energy to fight . this was last year. Now it's my fiancé turn. he is my full time care giver. he signed up for the $21 promo and was told that as long as he fulfilled his commitment of a year that there would be no termination/cancellation fee. Today, he was told he had to pay $58 to get out. I feel like we were mislead and cheated by this company and I will do everything in my power to make sure no one else gets that way including my cancer friends. it's sad they took advantage of us. we couldn't even see a manager because they always claim the manager was not there. me and my fiancé aren't the only ones done like this. my best friend who lives in another state warned to not join them because she was charged a fee to get out and it was no commitment. we joined having hope planet fitness would not be what people told us they were. biggest regret was not listening to the warnings. I will never join planet fitness again. my best friend left planet for LA Fitness and I am going to get all my other friends to do the same because they do not deserve to be treated like we don't matter. I am going to fb and I am doing reviews there and everywhere else I can. if you not going to be honest to your guest, you shouldn't be in business. I am very disappointed and hurt that business folks mislead the very people who help them get paychecks....yes I said it. without guest, your business fails. you should never mislead, lie, and hurt people like that. you know your company policy and if you don't know then you have a manager that you can ask. please feel free to retrain your staff because I am hearing and seeing too many people trying to get out of planet fitness and being charged when they were told they were not going to be charge. please update your website. it's vague. include the $58 information so the customer can understand if the employee isn't explaining it correctly. either way, folks you can stay there or you can go. if you stay, make sure you check your accounts and also make sure that you speak only to management or better yet corporate oh I forgot even corporate let's you hear the voice recorder explain it and then ends the call. this is bad. improve for the sake of the company's future.

I have been coming to this location for a while now and I would want to say that this is one of the best location there is and the stuff are so helpful I had some issues and Austin was truly amazing and such a help. He helped with no problem and a smile on his face and did not give up until he knew that I was satisfied. I would have to say his customer service is exceptional and truly makes you feel that he really cares about how you feel. He goes out of his way to treat everybody with respect and even when it seems like there's a lot going up he handles it with no problem and if eager to help out. There were a few times that a couple of the workers they are just really didn't understand what to do but Austin exactly what to do and took his time to do it and do it correctly I really appreciate it when people go above and beyond to help the matter so thank you Austin and I will continue to be a loyal customer of Planet Fitness thanks to you and I have recommended so many friends and family members to this location ever since. I have been to several different locations but he is hands down one of the reasons that I come to this Beach Boulevard location and even when it seems crowded or a lot of people I still make it a point to come to this one just because of the staff and how they treat you I could go on and on to thank you Austin

NO HOT WATER. And the staff and management will pretend like nothing is wrong. They literally pretend the water is hot when it's ice cold. The showers have been very clean lately, BECAUSE NO ONE IS USING THEM. Showers at most Planet Fitness locations are not kept as clean as they should be. Also, the A/C in the "VIP" lounge does not work well and hasn't worked well all summer. It's HOT in the massage & tanning area. The San Pablo location purposely keeps the air too warm in the summer and way too cold in the winter. The staff at this location is very friendly, but are useless when it comes to getting things done. I will be changing gyms soon. ** Of course I spoke to the manager about the issues at this location. She argued with me that the water was working just fine -- however, after 10 minutes of the water running it was still cold. She actually acted as if it was getting hot. It was shocking. Making fixes at this location are of no concern to any of the employees at this location, or they feel as if they're is nothing they can do about so they've given up trying. I honestly feel this is more of a corporate issue not wanting to pay for improvements, which leaves the employees powerless to help.

I have been a member of Planet Fitness for 15 years. I live in Daytona Beach, work in Jacksonville, and I have probably been to every Planet Fitness there is between the 2. I can honestly say I love this particular location the best! First and most important, the customer service exceeds every expectation anyone could ever have. I am always greeted with smiles, and “Hello Ms. Jen!” Mikey and Jamel are usually the ones working, and they make me feel like the queen of the universe every time I walk in! They definitely go above and beyond to make the guest feel welcomed, and I just wanted to publicly say Thank you. I hope someone from corporate sees this and at the least, Reaches out to them and thank them for the wonderful job they’re doing representing this company. Good employees are hard to find, and exceptional employees are very rare, and should be rewarded. Second of all, this gym is always clean, and that includes the bathrooms. They are always clean and well stocked. If someone is reading this, looking for the best gym to join, this is the one! Great customer service, clean, very affordable, a lot of different equipment, and plenty to choose from.

THE JAX TAYMAX FRANCHISE IS A SCAM THEY DOUBLE BILLED ME WHEN I RETURNED FROM NY FOR 18 MTHS & REFUSE TO REFUND ME! DO NOT START YOUR MEMBERSHIP WITH THIS FRANCHISE, WARNING SCAM ALERT! I HAVE DISPUTED ALL CHARGES FROM THE DOUBLE BILLING THIS FRANCHISE HAS INCURRED! IT AMOUNTS TO $300, YOU OWE ME! I wish you hadn't replied because I was on the highway and I did this quickly didn't realize this location I have problems with because you owe me money double charged me for 18 months now and you owe me the money back I've disputed it with my bank you had some incompetent employees there that instead of merging my account with the New York account they just started a whole new account and start a double charging me in November last year of 2022 I was telling half off for the black card membership twice and then I had to cancel and I couldn't even get into any club for a while it was a huge mess and it cost me twice as much for black card and I still couldn't get into clubs after I started dealing with this and cancel the other account in New York or merged or whatever happened. ‍♀️

Always enjoy this PF club when I'm in that section of town and need to de-stress. For me exercising heavy or light, is a great way to clear my head. Once I get into the rhythm after a short stint on a piece of cardio equipment, I'm IN THE MOOD for more. Its rare when my visits to PF are less than 90minutes and when I leave I'm relieved of the smaller irritating thoughts from the day. Cheaper than going to a therapist 2x a week! Plus over time, I've lost a fair amount of weight and I just FEEL better. When I travel, I almost always find a PF and of all the club memberships I have with different national chains, PF seem to be the best taken care of. They are spotless and the equipment is kept operational and every few years they replace all of their cardio machines with new offerings. If you go for the premium membership which is still a great deal, your access to ALL PF's no matter where you are is guaranteed. Just an amazing value in my opinion!

DO NOT JOIN THIS GYM!!! THEY DO NOT SUPPORT THE MILITARY. STAFF IS RUDE AND REFUSES TO HELP. The gym itself is ok, but getting in touch with associate or management is a nightmare. I wanted to cancel my membership, but the only way to cancel is in person or certified mail. I'm in the Navy and unexpectedly had to go training on ship. I tried calling when I had the opportunity, but the management was no help. So when I finally returned, they wouldn't cancel my membership due to outstanding balance even though I hadn't used my membership. I'm still in work trying to resolve the issue. But I would not recommend this gym or company ***UPDATE**** Company still has not contacted me and still continues to bill me even though I've tried to cancel since October. I even went into my home club and the manager refused to help. Regional manager was supposed to resolve issue and hasn't, plus they have not contacted me.

This is the worst planet fitness location, do not join here unless you want to be charged for the rest of your life. The staff often gives bad information and assured me that things were fixed when they were not. I had my account on hold for a few months because of caring for someone susceptible to COVID, they informed me that I had until the end of January to Cancel if I wanted. I came in January 15th/16th and they said they already charged me. the manager agreed to refund and then never did , now they claim that they don't remember and will not refund. AND when I came in to cancel, they NEVER actually cancelled the account. I even asked twice to confirm because of my previous issues with them. I was still getting charged through March and they are not refunding me or helping at all. The management tells me they will look at something and call back but never do. I've heard that 4 times now.

I generally go to this PF because it is on my way home. However I’ve recently started visiting other PF with friends, and it’s really opened my eyes to the lack of cleanliness at this location. The staff is super friendly, but every time I come, there is something that disgusts me when it comes to the level of cleanliness. One time I came, almost every paper towel station was out of paper towels, every time I go, the women’s locker room is beyond filthy. Commodes not clean, sanitary napkin bin over filled, bits of trash all over the floor. I have mentioned it to staff about the lack of attention given to the women’s locker room and their response was they didn’t have any female staff on hand to clean them. I explained that I am a manager at a highly reputable company and I expect my male associates to clean the women’s restrooms. PF please get this under control.

Well run club with friendly front desk staff. They automatically give you two coins for the massage chairs, which is not true of some clubs, and are happy to give you more. Their massage chairs work well, which is also not true of some other clubs. The place is very clean and hasn't been very busy the few times I've been there, so there has never been a wait for a machine of any kind. It is a smaller club, so it doesn't have as many pieces of equipment as some other Planet Fitness location, but it has everything I need. This location has both stand up and lie down tanning beds and hydrobed and chair options for massage. Some smaller clubs I've visited do not have both options for tanning and massage, so that is a major plus. (I travel the country year round for work, so I've visited MANY Planet Fitness locations).

Like the new Matrix cardio ellipticals but it was a mistake to totally get rid of all the Arc Trainers...you couldn't kept 2-3 for those of us who like a climbing elliptical and do not want to use stairclimbers....but that said, this is a great PF....a little smaller than some others but has everything I ever want to use. This PF like all of them is a great place to workout or just do some exercise in a friendly non-threatening atmosphere. Hours of operation make it handy for those of us who work late shifts or odd hours...and they are always staffed. Price? Find a better deal of any gym chain that is open 24-7 for the price of the Black Card. The Black Card enables you to hit any PF anywhere if you travel and you can enjoy working out in a different environment so workouts can stay fresh.

Nice clean gym. They'll speak to you, if you speak to them first in just our experience but other than that their nice and helpful. Nice quiet gym. They have a 30 minute work out section which I like and yoga stretching area. A good beginners gym. Judgement free zone. You don't have to worry about personal trainers bugging you. They have nice locker rooms with shower and dressing rooms. They have tv's massage chairs and tanning beds. Had no prob with 12 month contract deal black card (you can bring any friend with black card as long they have an id to sign in with you.) 24hr access . Once the contract has expired, so as long as your yearly and monthly fee is caught up and you let them know a week ahead of time of when it comes out of your bank account you can walk way at no charge.

I went in expecting to be disappointed, but I've been pleasantly surprised and satisfied with my experience so far. The assortment of cardio and resistance machines, as well as free weights is pretty good. There are multiple Smith and cable machines which means finding one to use is much easier and less time consuming than some other local gyms I've tried. I've never had to queue up for use of a machine here. The cost of membership is low. Although, I find the Black Card program a little....meh. For a gym that rides high on it's soapbox of "No judgement"....having an elite membership seems antithetical to their mission and a little hypocritical. Every location also has different rules and pricing for sign up. Do some research before buying in.

I keep trying to cancel my account but they won't cancel it's been six months I've tried stopping with the location I've tried my bank and no matter how much I don't go to the gym it looks like I have to close my checking account to stop paying for something I don't use! Never trust a company that needs your full amount info if the management doesn't want you to close your account your out hundreds! I was also supposed to be on ten a month they charge me almost 30, I after I opted to cancel the first time they charged annual fee after I cancelled! It works if you go to a more honest place I guess but refusing to cancel a membership and costing someone money on something they don't use is low! I don't work to give big companies free money!!!!!

This place is completely unprofessional. I called to ask why I was charge for going to another PF that not my home , I travel a lot , kinda why I pay the 21 and so change a month! Apparently your unlimited access to all clubs are limited to 10 times. Kid had no idea what I was talking about , I got a bunch of ummmmm ummmm. Then stated it always been this way. Just completely disappointed. Also if they say they can’t cancel your membership unless your send a letter or come in. It all lies and tactics to make it impossible to cancel. I cancel mine over the phone ! Got a email sent sign and done. These place are just lies. And hidden fees, but beware of PF and your bank account. They have taken money out of my account , even after I’ve canceled.

This place is managed by thieves, stopped going here couple years ago and didn’t realize they would keep charging me $25 a month for the past 2YEARS and I didn’t realize (which is my fault for not noticing). went to here to cancel and was told I cannot cancel until I pay some late fees? The general manager told me that I will keep being charged monthly on top of fees to turn it off, you guys should be ashamed for stealing from people. I will make sure to never use again, contest charges with my bank. I Was told that there was no one able to help me when I asked general manager for additional help with my issue ( I did all this at my “home club”, which is THIS location. I did this in person at this location. But they refused to cancel.)

This place is fine for the average gym user... that is until you try to cancel your membership! I walked into this location to cancel my membership 8 months ago and I'm still being charged the monthly membership fee!!! The first time I tried to cancel, I was told I could not do so because no one with that authorization was currently at the location... shouldn't any staff member be able to assist me with this?!? They told me to email the franchise owner, which I have, on numerous occasions over the last 8 months... and is my membership canceled? NO! Am I still being charged for a service I have not used in over 1 year? Yes!!! Do NOT give them your debit/credit card information!!! You will pay for this membership the rest of your life!!!

A very comfortable fitness center. The locker rooms are right by the front desk (not a long walk) & the shirts offer hot water!!! The stretching room is cozy but not too small at all, with a nice mirror & lots of mats!! I just like the feel of this gym, it's cozy & the lighting is dimmer (as opposed to brighter) which I REALLY appreciate. The WHOLE front wall (where all the ellipticals, treadmills, bikes, etc with the TV's overhead) is Large WINDOWS that offer a nice view of trees & the PARKING LOT. Nice!! The plaza has a Dollar General (& other good places!!) & is directly across from WalMart & a bowling alley. Customer Service is sweet, but this IS Planet Fitness, and they ARE known for that!!

I had a pleasant experience over the weekend. I had questions regarding my membership and what it would look like if I were to cancel it. Shay kindly walked me through the process but I was still a bit confused in the end. I ended up walking away from the desk to do my workout. Shay was kind enough to get her coworker, Chris, to help me with explaining my membership and the cancellation policies. I was truly taken back because I don't often come across good customer service anymore but these two employees impressed me. They worked as a team that day making sure I understood everything. I personally would like to thank you both. The both of you were so patient and kind with me.

I gave them a 3 because most of our experiences here are good. We went June 30th at around 8 am and the girl at the desk profiled my family as we walked in. She was very rude and dismissive. She acted as if we couldn’t afford a membership and just wonder in from the street. We frequent this gym multiple times per week and have never had this issue. I had to verbally put her in her place before she acted as if we were human. If it was based on this one person and experience I would sit outside and protest her ignorance. Thankful her coworkers are respectful. I want to call her Karen but that’s not her name. She was White with long blond hair under 5’4 inches.

Horrible service, I paid to cancel my membership and Tiani the big dark skin girl that works there said that it was canceled and come to find out a few weeks later, it wasn’t canceled and my card was charged even tho I already paid to cancel my membership and again my card is being charged after already paying for my cancellation, I call up there to address my concern and I get attitude from tiani and I get hung up on, when I went up there the same day I got even more attitude from her and a man named jay not to mention tiani had on an inappropriate pair of pants that showed her privates 8595 Beach Blvd Jacksonville Florida 32216 GM- Jay Assistant GM- Tiani

Below average gym that attracts new members with a cheap monthly rate but glosses over your $50 annual fee which will be taken out automatically without notice. I moved out of state and called they told me you cannot cancel over the phone, have to get your membership transferred to another PF to cancel in person and will not receive my annual fee back. What a sham. UPDATE: After going through the hassle of transferring my membership to another location to cancel they tell me it’s a $58 buyout fee to cancel the membership. Can’t advise against doing business with the company strongly enough. HIDDEN FEES EVERY STEP OF THE WAY.

They may need a little bit more space near the free weights, and maybe a 1 - foot taped off area that prevents people from using free weights while standing directly in front of them, but this is a common issue at any fitness center style gym. A Planet Fitness in Boynton Beach Florida did this and I found it much safer and easier to navigate the free weight area. That said, you will not find the staff harassing you as you may find at other Planet Fitness centers. They're currently undergoing reservations, including padding new equipment, and the staff is excellent.

Brandon was Absolutely Amazing!! I called at 10:25 pm and he answered sounding so chipper and inviting that the stress I was having with the website immediately went away and I felt confident he could help me just with his tone. Never the less he did just that and I didn't even have to leave my home to get my club transferred. I thought the location was beach but he advised me it was Promenade Shopping Center and just like that something so simple made my night that much better. Thank You Brandon for being well.... Awesome!

I was there Two weeks ago & did not enjoy the treatment I received and noticed. The manager Joseph was not very welcoming to me and the others I arrived with. He was very disrespectful with the way he delivers his message. I did not feel welcome or wanted. Not sure how he has this position still! He hasn’t been here recently, hopefully he’s been fired! I enjoy my trips when he isn’t present. He also speaks to his employees horribly too from what I witnessed during my 1.5 hour gym trip. Absolutely a disgrace to the company.

The filter in the water machine has never been changed because their water has tasted like dirt for over a year. The lights are to bright. It’s stuffy and no air flow in there. Half is the cardio machines don’t work. Their televisions play the same news channels all day. . The stereo speakers sound awful. Nobody follows the dress code and why is there never any parking?! They get stars because the staff is nice and the location is convenient. I’ll definitely be looking into somewhere else!

Second time I’ve been at this location, first time I went to cancel a membership 3 years ago & they didn’t want to cancel my membership, I went to another location and they helped me. Second time, today I just went to workout I came in with my workout back pack that I always use at another locations and never had a problem with it and the front desk guy at this location came up to tell me that I couldn’t have my back pack. What type of gym doesn’t let you work out having a back pack ?

It was my first time of being in a gym EVER!!!! Menopause, covid and back surgery just made way out of shape. I joined online and went to the store. The associate Bree took very good care of me . explained the all what I had access to with my membership and gave me a tour of the facilities. She was familiar with the back surgery I had asked if I still was under limitations and explained the machines I could use and what not until cleared. I was very happy with my first experience :)

I get bore easy so to stimulate my workout routine, I change up locations from time to time. I happened to be on the Atlantic side of Southside typed in a location and stopped for a workout. Different layout, some different equipment and people make all the differance. this P-fit has a crew of guests that are no nonsense when it comes to lifting. The place was packed (High-Tide) if you understand that , yet still able to get on machines and equipment as needed very good experience.

Update 10/3/17 - I'd give 2.5 stars down from 4 from my earlier review. Not sure why, but things have changed over the year. Men's locker room frequently dirty, bathroom stalls frequently a mess, showers lack hot water n pressure. Many times on hot days the A.C. doesn't seem to be working and it's very warm inside the gym. The cleaning bottles used to wipe down the machines after use seem to have more water than cleaner. Maybe they're trying to cut costs??

Typically very polite staff but Tim has had "short conversations " before today it seemed to really bother there conversation when asking to tan and unfortunately I interrupted the doritos,powerade and YouTube time. Only when asking for a manager did they all of the sudden offer to do what I had politely asked 2x prior and then they said no one on duty was in charge. I hope that all Planet fitness locations doesn't t accept this "first job ever" attitude.

No way Jose! They want not only your routing number and your bank account number they also want a credit card or debit card. That's just totally uncool and I've also heard that this gym really doesn't like people to really work out hard I find that hard to believe but hearing it from so many people when looking for a good gym to go through only proves that they love to give out tootsie rolls and pizza and bagels rather than pre-workout LOL

Employees there have been doing a great job. They're always being helpful and friendly. So keep up the great work, guys. I only gave it 4 stars because of the mens' locker facility needs improvement. Things like toilet door lock needs fixing. And the overall design of the locker itself is not very convenient to me, that's all. But of course I understand, it's not employees' fault about it, this is just my own honest opinion. Thanks.

Showers were ICE cold, worked all day waiting for my gym time, worked out, got to shower....now pissed, got Mgr card for follow up, will let you know, staff friendly, clean, no wait on machines. Bathrooms not well stocked, but adequate. Also water fountain broken felt staff could of offered free water till plumber could fix. Either cheap or unprofessional? Who needs water when working out anyway? Really? Get it together Jacksonville

I wanted to cancel my membership so I called this morning they said you have to come in person so I drive a hour and a half to get there and get told the computer is not working today come back tomorrow...Are you kidding me. I left a message for the manager and I am driving the 90 minutes home very unhappy. I don't recommend signing up for anything you can't cancel on the app or phone, it's just not worth the headache

Planet fitness is convenient for the various locations that are always close to home. I've been to better locations in Jacksonville such as Fort Caroline. The set up is more space friendly there. This location was just a little cramped. Not sure if I vibe with the no critics theme of planet fitness because it provides an unrealistic reality to probably first time gym goers but if it helps them I'm down with it.

I go there almost every morning. Clean, respectful people. I've visited MANY different planet fitness' from California to New Jersey. This one is my favorite. During the Covid pandemic, this location has maintained both professionalism and cleanliness. I am always greeted with a smile from all the employees especially Toni who sees me everyday. Personally a great investment in my health and safety.

This place is trash. All planet fatness is trash. Scam artists at work. They offer half-fast exercise equipment with half-fast employees. They respond to these google reviews to appear to be actively addressing issues with their establishment but really they don’t do anything. Don’t fall for it. Go to baileys, or even retro fitness. This place is for scrubs, didn’t realize till after I signed up.

Don’t even try signing up here if you want a judgment free zone, when I went in to cancel my membership the man at the front desk was on his phone when I walked in, a woman helped me cancel it when I said the reason was due to me not wanting it anymore the man chuckled. Every time I go the women are constantly judging and the men are looking for their next woman.

Would be 5 stars if the staff would monitor & enforce the rules in the circuit area. I did the full circuit and the same person did set after set on the abdominal machine the entire time it took me to complete a circuit. Not cool. I had to use an abdominal machine in the free weight area and actually hurt my back using zero weights. That's not what i paid for.

Chris Chao is the manager here and refuses to refund money back that he was unauthorized to take . Please do not go here they will just continue charging whatever payment information However they feel. Once my husband tried to contact him to get our money back he kept hanging up the phone and cursing really bad . This facility is extremely unprofessional.

As a returning member of Planet Fitness I would like to take time to acknowledge the manager Ricardo and the trainerJamiel they both went above and beyond to ensure that my needs were met and was thorough with the information provided. Thank you for restoring my faith with PF. Customer Service at it's best . Kudos to both of you

First time signing for the gym and I LOVE this place so far. They always maintain the gym cleanest possible. The staffs are really friendly and helpful, especially Tim . He’s the best out of all the staff members there ( in my humble opinion) would definitely go to him if you ever have any questions or need help with the equipment/machine ♥️

Very small though most of the standard PF equipment is there but it does feel cramped to me. I like that the bikes and treadmills face the windows. I DON’T like any of the bikes as they are extremely uncomfortable to sit on. Gents, if you want to be sterile then ride the bikes on a regular basis. Other branches have comfortable bike seats.

I am here on a daily basis. I come here every morning @4 am. Over all the place is great but when I want to tan for some reason I can't find the employee or I have to look for them.. why do customers have to this. I have thongs to do that's why I get here so early I get my day going. Please do better. I guess this is a self setve place .

Rated 3, because the gym is usually nice and clean. Staff is usually nice and friendly, but there is NO HOT WATER at this location! After a long workout, it was not what I was expecting. I thought it just needed to replenished the first time it happened, but the exact same thing happened the very next time... what is the deal??

They keep the temperature so kool when it is so kool out side also . We don’t feel any difference ecen if we work out heavy too , dnt even sweat at all .. it doesn’t feel like we are working out in gym .. whats the use when we does feel any sweat after we work out .. please keep the temp normal according to the climate

OMG! I I love this location. There are 2 beautiful young ladies that work there in the evening. I don't know their names but they're always smiling and are nice to me. And the women's locker room on point!!! Thanks ladies for your great service and the next time I come in, I will get your names. …

Always open, front desk staff is polite, plenty of machines and floorspace to share. Only drawback is circuit machines often have malfunctions and are out temporarily out of commission. Would love to see them get to the repairs a little quicker, but other than that great place to work out for all ages.

Well that was certainly an interesting experience, getting denied entry for not having a mask on.. While other people are coming and going freely without one.. Look inside the gym and nobody has one on breathing the coof all over the machines and not cleaning them... CANCELING MY MEMBERSHIP TOMORROW...

Great location, hot showers, and they do an amazing job of being judgement free. $10 a month is a great deal, coffee in the morning, bagels and pizza once a month. Best deal on the planet. There is also lots of workout machines and stuff like that. One day I might even actually try them out.

I was enjoying my new journey as a black card member until someone had a power trip and won’t let my guest use the perks.. tho her guest card says she gets all the perks. She’s 62 years old and just wanted to sit in the massage chair no one was using. Please get off your high horse.

when a contract is in plastic and you can not take it to review a red flag will should go up. If one has a great product they should not keep trying to sell you add ons. When different people are in when you come in to work out tells you high turn over. Caution with these places

Good moderate priced gym. Decent equipment in good shape. Little to nothing in the way of free weights but tons of cardio equipment. I've never had to wait to get on a machine. They did just raise membership prices. But we're grandfathered in. We'll see if that holds up.

I loved this particular PF. They served coffee every morning too. They also had a few machines I had never seen at PF. The manager (Kailey) is the sweetest BOSS Ive ever met, and Lizz was pretty cool too. But Fayth stole my heart. Keep up the girl work, i mean good work.

wonderful experience both times clean friendly staff one of the better planet fitness that I've been to just as all around enjoyable experience All the planet fitnesses are kind of the same just varies on the staff and how clean they keep it I would visit again

Equipment- good selections and none were out of order. Area- clean and adequately supplied with wipe down supplies. Restroom- clean and adequately supplied with tissue and paper towels. Staff- friendly and professional. Surrounding area- not sketchy, felt safe.

Came in to this location to get more info and become a member but after the way the staff acted I would hate to give my money to people who act like they can't be bothered to do their own job. The girls attitude behind the front desk was so

I told you I want to give Beach Blvd gym a twenty three Stars I think the club is GREAT the staff and the cleaness of the gym is Awesome you need more managers like the one at beach I am a gym a rat again thanks for everything!!! …

Advertises for judgment free zone but the new employees are not judgment free. Been coming to this for 4 years never had a problem until today. Nothing in there says what you can and can't wear. Seems lime they are judging themselves

It's got a weird, elongated format. Maybe it's just because I went to a differently formatted gym first, but I didn't love that. Also had limited equipment. Plenty of treadmills. It's a smaller facility than the first one I visited.

We came here around midnight and the front desk staff was no where to be found. On the way back we see him in the car smoking a blunt and chilling. The showers need renovation. There is no hot water and the toilets were disgusting.

Nate was very helpful kind and generous in assisting and helping me get started with my planet fitness experience, i commend him for being patient and taking the time to work with me! Very clean and put together facility as well.

Honestly, you're better off going to any other planet fitness. The shower water is freezing cold and has no pressure, after asking staff to look into it twice they still haven't. Ladies locker room doesn't even have blow dryers.

Was there the other night and the place was soooooo dirty! Don't clean the right way. There was dirt on the floors. The showers only have cold water, so I couldn't take a shower. No hot water! Never going to this location again!

Enjoy coming to planet fitness. Love that its 24 hours fitness. Busy times are 6-8pm. Very clean gym, and just right for our family. Love the fact you can go anytime and fit working out anytime into a busy working schedule.

My gym .... No they don't have a punching bag or muscle training particularly.... But it's in the works from what I hear. The staff is nice and on guard about everything bc this location use to be the worst from what I hear

I love this Planet Fitness! The staff are friendly and helpful. It seems pretty clean and well-kept. My favorite part is the water massage bed after each workout. Perks of being a Planet Fitness Black Card Member! …

I visit there twice exercising everything was nice and clean and sanitized. Sanitize bottles or all over the place so you can clean your equipment Before and after you use it and it's not crowded in the morning @6:30 am

I've been to a lot of Planet Fitnesses, and this has been the worst. No one working the desk, a broken shower head, no hot water or pressure, and a limited selection of equipment. Parking is very limited when busy, too.

All the paper towel machines and rolls were empty as the workers were hanging out talking then as I leave the only worker there was outside on his phone.......they also cut FOX news tvs off..... Never seen one that bad

They are theives do not sign a contract with them whenever your contract ends they auto renew it and try to rob you without your knowledge. I would never recommend them ....worst gym EVER ....try LA FITNESS... …

So friendly the staff is. I truly felt unjudged coming to Planet Fitness to do my exercising for the day. They also have everything that you can imagine to get in shape and you could tan and other things as well.

This gym (Beach Blvd) is my favorite Planet Fitness in Jacksonville. They have built in fans in there elliptical and treadmill machines. They also have plenty of equipment to choose from to get your workout on

Big thank you to marcus for making this experience easier and stress free, I just signed up for a membership not to long ago and he walked me through all of the steps into getting started, thank you!

Masks continue to be mandated, despite mayor's discontinued mandate. Safe and friendly environment. Courteous staff, and well kept-clean facility. Still a "No Judgement Zone". Great facility.

Desk worker Jamel was on his phone when I arrived and wouldn’t greet me, then when I asked for him to toss my fob as I was cancelling he said I could do it myself. Terrible customer service

It's OK, but it needs more mirrors, most people like to see themselves working out but in this gym there is only a few mirrors. And...to many lunks in the gym! Besides all that, it's ok

As of May 2022 they have updated all the equipment and added new cardio machines. I can't find a better deal for a gym. This place is immaculately clean and the staff is super friendly.

Dirty looks from staff....makes me not even wanna be here...then told to wear my mask while I workout while other people don’t have to....like if you don’t want my here just tell me...

The environment was very clean and inviting! The staff was very helpful and friendly. The renovations are amazing! I will definitely be coming back to work out and to get into shape!

Always crowded Every guy that works there tells you they are managers when obviously they are not Rude staff Restrooms smells bad Comparing to other locations this location is small

The men's bathrooms and locker are NEVER cleaned. The showers are filthy. If you see hair or soap on the ground that same hair, soap, stains will be there next month. Disgusting.

This crew on Normandy is absolutely the best. I've been to Planet Fitness all over the country, and they are by far the best. The team there is untouchable. Thank ya'll so much.

I am just beginning to workout again after a long hiatus. The staff is great has never been crowed. The hydro massage chair has changed my life! I highly recommend you try it.

The fact that Planet Fitness is open 24 / 7 and they have massage therapy available for members sold me. Now my gym has all new equipment for us to use. You gotta love it !!!

WARNING!!! Not BBB accredited. Rude liars. 1 minute Josh is an employee the next minute hes a manager. Give me my money back. A simple refund of about $ 10 would solve it.

food was overseasoned, a little pricey for food i didn't particularly care for. you cant pay in advance, so if you have va short lunch i don't advise to order and pick up.

I’ve been going to this location off & on for about 5 years. The staff is super friendly and they’re always working hard to make sure the equipment is clean/sanitized :)

Welcoming atmosphere , Place is always clean , Planet Fitness need to clone Joseph that dude a machine always cleaning. My favorite spot to get a peaceful workout.

Clean, very welcoming. I don't feel intimidated working out with others. Try working out during their none peak hours. Guess what its 24hrs! 7 days a week! …

Very nice people helping and a clean place to all it takes care of you just need a little bar inside of there to relax after working out mixed drinks or beer LOL

Its a good place to get started working out but they are limited in the equipment (little free weight options) they offer and hard to progress to heavier weight.

Spacious, clean, modern locker room with warm water and good shower pressure, front desk staff very friendly and kind. Special thanks to Jenny in particular.

Excellent customer service, the gym tries to accommodate its members. The staff at the desk—young folks—are alway pleasant, friendly and eager to help.

Never a problem finding an open treadmill or bike as long as you visit outside of peak hours. Con: often have a TV or 2 that are down / not working.

The facility is clean, well equipped, and spacious. The staff is friendly and helpful. The value of membership is undeniable. Highly recommended.

They have top quality workout machines! Only down side is at free weight section have only up 75 pounds. This is not enough for regular guy :(

I just joined. Plenty of cardio and weight machines. The gym was very clean. The staff was friendly. Looking forward to spending time here!

I live on 103rd but i drive to this location its always clean the staff is awesome its just an extremely comfortable environment I love it!