I recently had the pleasure of experiencing outstanding customer service at my local Planet Fitness, all thanks to the incredible team member, Tiyanni. I cannot express how grateful I am for her professionalism, attentiveness, and dedication to creating a positive atmosphere for gym-goers. From the moment I walked into the gym, Tiyanni's warm and welcoming smile immediately put me at ease. She greeted me with enthusiasm and genuine interest in making my visit enjoyable. Her friendly demeanor set the tone for what turned out to be an exceptional workout session. In addition to her professionalism and knowledge, Tiyanni's positive energy was infectious. She radiated enthusiasm for health and fitness, motivating everyone around her to stay committed to their goals. Her passion for her job was evident, and it made my time at Planet Fitness all the more enjoyable. In conclusion, my experience with Tiyanni at Planet Fitness was nothing short of exceptional. She embodies the core values of Planet Fitness by creating a welcoming, judgment-free zone for all members. Her dedication to member satisfaction, knowledge of fitness, and infectious positivity make her an invaluable asset to the gym.

Very convenient location and hours (24-7!!). When I'm in that area of town, that's my first choice of gym. I almost never leave this or any PF without feeling I had a good session. If you're uninspired when you walk in, start off by elevating your pulse by using one of the treadmills or stationary bikes or Arc Trainers....the list of cardio machines is extensive. Once you've raised your pulse to a 'work' range, you should find it EASIER to use the other stations for the different body parts.....just do one body area at a time.....don't overdo it, save other areas that need work for other visits. KEEP your sessions different to avoid boredom. You cannot do a full body WO without leaving yourself exhausted the next day, so break it up. Arms and ABS today, legs the next day....try + keep it fresh as its the key to consistency.....We all know how dull things get if we do the same thing everyday, so DON'T do the same gym sessions every day. You'll find that you'll visit the gym more often. Get their Platinum membership so you can access ALL PF's no matter where you are even when you travel. You'd be surprised how your interest will stay high if you experience different clubs.

This is my first planet fitness experience. And I must say, this place has blown my expectations of the place out of the water. I consider myself a relatively hardcore fitness person who constantly lifts the weight of a thousand mountains. So, naturally, I was a bit skeptical of a place that advertises itself as being a "judgement-free zone". I assumed there would be a cesspool of incompetence novices working out here. Boy was I wrong. This place does indeed have a good amount of novices working out, but there are also ample fellow Arnold Schwarzenegger's trotting about the place - a real diverse array of individuals to make everyone feel as though they belong. And the "judgement-free" bologna? That just means people leave you the heck alone when you're just doing your thing. There's also the fact there is literally every machine you can think of at this place, whether you want to build a nice bubble butt or bulging biceps - it's all here for you. These machines are very well maintained by the exceptionally friendly staff. Overall, this is a fantastic first impression of planet fitness for me.

Sorry Planet Fitness, I updated my stars to 4 and my negative review from 2018, but it only updated the stars! I am very happy with my my 2021 membership! I really like the staff, they are all very helpful and friendly with a couple that are super helpful. The facility is very clean and there is more than enough free weights and equipment. The people that go aren't terribly friendly, nobody even says hello to each other, but I think that is less about the gym and more about the state of the world we live in now. I wish I could work out harder, I grew up when a gym was a gym - sweat, blood and tears, but again, this is a new world. For 10.00 it's impossible to beat and for 25.00 I get massage chair visits (amazing!) and daily tanning, plus use of the hydro-bed. Great place, great price, Planet Fitness. My apologies for the review mistake.

I went late at night (early morning) to avoid crowds and it was always nice. It was always convenient to walk in, scan my phone, and just be at the gym. I was never bothered by other gym goers or staff trying to sell me more. Everything was clean all the time, the music was good (not too loud or quiet and I actually enjoyed the station). Instructions for the machines were simple and easy to read and understand. Nothing was obscured or torn apart. Lockers were clean and well taken care of and I never had to fight to find one. I could stay for as long as I needed and I was always welcomed and sent off with a smile from the staff at the counter. Even when I was quitting, the person who helped us was happy and didn't question us in the least. It was actually a pleasure to have them help us. Thank you Planet Fitness.

Honestly completely thrown off by the interaction I had with I’m assuming a new staff member. Died blonde hair with dark roots and glasses. I’ve been going here for over a year now. This used to be my favorite location. This person clearly has no thought about the anxiety even walking into a gym gives some of us let alone then adding being embarrassed in front of other customers by being denied my blackcard privileges. Needless to say I had to drive to another location to use the services I pay for every month. Not sure if ill being go back to this location at least not for awhile.

This is by far my favorite Planet franchise location compared to the 220 and Old St Augustine location. Any part of the day the vibe here is definitely set apart from the other franchise locations in a positive way, complements to the staff and management, coming from someone that has been in the supplement and gym industry for a while, so keep doing what you are doing guys! This location is always clean and has more of a gym feel where people nod and respect gym etiquette opposed to an anxious social gathering of Karen's cracked out on caffeine.

I have loved this gym. Clean, friendly staff, patrons don’t bother each other/ogle. BUT-the TV’s only have news, sports, and infomercials. I was here a less than a week ago, and they have now removed the food network channel. This was what kept me coming to gym- didn’t feel like cardio was a chore. The people at desk have no idea why it’s gone or how to get it back. Write a review they said. What’s that response- planet fitness (owner)? I see you have responded to other reviews left after mine. Am I not important too?

Men's bathroom always smells HORRIBLE. They only have 1 hand dryer for 3 sinks. Bathroom floor is often dirty. The tanning booth floor is so gross. The ceiling is painted black but has these orange patches on it. That orange stuff, insulation or whatever it is, will actually fall on you as you work out. You walk around the gym and you'll notice little spots of what looks like protein powder on the ground. Nope, that's the ceiling falling on you. It fell on my bench while I was using it one time.

Love this place. Never seem to have issues with getting on a particular machine. For the most part machines are clean. Never hurts to wipe one down if you're not sure. 30 minute workout is awesome. Would like to see more info posted about utilizing free-weights more effectively. Tons of dropped weights here that don't get lunked, but I'm okay with that :) Staff is extremely friendly and VERY courteous. They never hesitate to help if some i needed. Prices of beverages are good.

I am just disappointed in the staff all the way around and condition of the club. They need to bring back old Manager and staff from a year ago. I feel the club has gone down and still is and is not cared for I also believe the staff needs to stay out of members business. I always see the sign No Judgement Zone well follow it and do not be Nosy and ask questions that don’t pertain to you. I think you should worry about your club and what goes on outside in the parking lot!!

It’s spacious and clean. I would suggest wiping equipment before you use it just in case the previous person forgot but that’s just me. Even on a busy day there is still enough room, and equipment for everyone to be comfortable. I like the setup as well (pics later) The staff has always been friendly and professional. To the newbies who feel everyone is going to be watching you I understand but everyone is in their own zone. You will be to

I just recently joined this PF, and am very impressed. The staff is friendly, and the work out areas are all super clean. There are plenty of cleaning stations nearby, and I notice that mostly all the members seem good at cleaning up after themselves, which is great. I especially like the 30 minute express section, since it's a no-brainer once you start, moving from station to station when the light changes, no traffic jams. Great experience.

I have been going here for years. I decided to get off work early to go work out before I pick up my son only to find out they are closed for remodeling. That’s great they are updating facility. But the fact that they don’t notify members to me is unacceptable. You send me spam emails, why not send me a notification of that, post it on your site, or at least put it on the voicemail. Instead I had to contact location to find out

I want to thank the staff working the night on July 18, 2022. I had a suspicion that I was being watched so I asked a staff member to walk me to my car after my workout that night and they happily accommodated and ensured I got in my car safe and provided me with protocols and support if I ever felt unsafe. Any gym with staff members with that sense of integrity have my absolute support and admiration!

Good facility and clean only drawback that I see what Planet Fitness are the showers. It would be nice if they made the showers larger where you would have one section in the shower and then a separate section in that same location to be able to change and put your clothes on. I don't know about other people but I just don't feel comfortable being nude in front of a bunch of other folks.

I don’t know why all the bad reviews this place is awesome and very clean. I swear if you want to see dirty go to Pensacola Florida their bathrooms and showers are disgusting. I have seen the mold on the shower curtains. I love this place and the staff has always been great! I think the negative people should visit other locations and you will be more grateful for this one!!!

It's a nice big gym and I love that. I'm a newby there and I like the 30 minute circuit...however...it is not monitored at all and people just pop in and use the machines they want for long periods of time, so we can't use them like we are supposed to. That is frustrating. And I've noticed many people don't wipe down. I know boohoo...poor me. Just an observation though.

Closed for a month, didnt stop them from taking dues nor updating their hours or progress on the website. To the "owner":Are you telling us you cant get ahold of him??? Seems as if youre sending me on a wild goose chase the gym is closed and no one is answering the phone its now been over a month with no tentative re-open date and its at least 12 miles to the next PF.

This planet fitness could be nice. They have a machine that needs to be worked on. The massage chairs are frequently "out of order". As it's gotten hotter, so has the temperature inside the gym. It is uncomfortable to work out here. When you ask employees or tell them about the machine that needs work they say they will report it and then nothing is done.

First and foremost I wanna thank you guys for having an amazing manager who sees to it personally that all members are taken great care of as we take the best care of our bodies. Needless to say the staff is amazing @ your Baymeadows site and they keep all receptacles filled and convenient for everyone’s usage. Awesome job keep up the great work‼️

I received a call from a PF associate within an hour and a half after I disclosed a discrepancy about an issue, via survey thru email, that I had and was reassured that not only were they aware of the situation but that they had been diligently working to correct the issue. Most places would have disregarded the issue at hand. Very commendable

The staff is super friendly and helpful! The girl that works the front desk is so kind, and took time to show me how to properly do a squat. She always greets members and guests as they come and go. Unfortunately, I had to switch locations cause I recently moved to another side of town, but if you're looking for a gym, this place is great!

I always come here at night. Quiet and peaceful. Theres practically nobody here at night. Which is the way i like it. I gave a four stars because the womens bathroom need to be cleaned more often. There is mold growing in the showers and on the curtains. Other than cleanliness this place is great. Staff is friendly as well at night.

The times I have visited this location I truly enjoyed. Staff always greeted me when I came in making me feel welcomed. Other members I’ve come in contact with were kind also. Facility is clean and never felt I didn’t belong. I want to start visiting in the late night early morning hours. Curious on whether or not it’s safe.

As someone who was very nervous to go to a gym for the first time, I feel very welcome here. The staff are friendly and helpful, and will help you with any questions you have. There are free classes you can go to as well. The facility is kept very clean and I often see employees making rounds to clean up and sanitize things.

The club is clean and the staff is so friendly. Awesome at greeting guests upon entry and wishing them a good day upon departure. Tiffany and her staff are attentive to what’s going on in the facility and react whenever there is a need. Tiffany is the best manager this gym had had in at least 4 years!!

The staff is courteous, attentive, and helpful; my discontentment is toward segments of patrons walking around without mask. The staff have mask available but still a sizable amount of people removed their mask after passing the front desk. Weekend after 2PM and late weekdays are best to avoid crowds.

Great experience here , I will continue to drive out of my way and past other planet fitness gyms to come to this one! It’s always super clean, and has very friendly staff! Brandon is usually there when I come to workout at night and he’s always super friendly and attentive whenever I need something.

Great for $10. The only thing is this one on Baymeadows is closed for renovations and there is nowhere on the website or google maps that reflects that. No one updates the website for individual gyms. Going to one 20 mins away and can’t wait until it reopens, especially with the price of gas!

The best Planet Fitness I've been to in Jacksonville. This place has everything you could think of all under one roof. I love how clean it is and how well maintained all of the equipment seems to be. Definitely check it out if you're thinking of joining a great gym at an even better price.

I have been to several different gyms and planet fitness is the best so far. While they don’t have a pool, there membership won’t break the bank which is the best part. There are many different machines and tanning beds and massage chairs for black card members. All in all not a bad place

Bathrooms and showers look as if they've not been mopped or cleaned in months.. Spacious gym BUT THE UP KEEP AND ALL around CLEANLINESS of this gym is absolutely disturbing... I'd take pics of the bathroom but was a little embarrassed to..I wouldn't shower here that's for sure

I have enjoyed my time at this gym. The staff is friendly, the facility is clean, plenty of modern equipment and the atmosphere is conducive to a great workout. Highly recommend as the gym of choice for a consistent, good quality workout coupled with a friendly, helpful staff.

Yesterday someone cut my lock on the lockers. There should be a camera there, it's the second time it's happened to me and I don't think he's the only one, the opportunistic rats are dedicated to doing that. I think it is something they should improve in all PF.

My husband had bought me an him a membership here. We have 4 kids so I never used mine. It was hard to cancel but after I let them know how hard it was they returned my money for the unused months.Thank you and if I ever find time I will be using the gym there!

Baymeadows location time and time again goes out of their way to make working out pleasurable. For so little I am getting so much from the Black Card membership. I am treated like family there and that along with a well maintained facility is crucial. Love it!

Great gym to go to if you're just starting out or don't feel like paying more than 10 dollars. I've been going for about 2 years and the staff is always friendly greeting you at the door. They were charging me for a black card when I only

The staff at this branch of Planet Fitness is always extra courteous with a smile! Always helpful and quick to assist. They redid the black card section a bit from last time I visited last year. It's now fully enclosed and has a bit more

One of the bigger planet fitness here in town that I'm glad they made some upgrades with some equipments and especially the bathroom/locker room area. Enjoyed going here ever since they opened up 10+ years ago. Thanks for the upgrade.

1st time to visit this area it was clean lot's of room very friendly & the shower's are something from a 5star hotel makes me want to go to the gym 24/7 but... I got bills & a awesome Job, KEEP UP the fabulous work FAM see you soon...

The Planet Fitness Team is friendly, and they work hard to keep the gym clean. It's a great place to work out! Friendly, Clean, Spacious, Lots of Equipment! And there's a free app with instructional videos to help with your workout.

I absolutely love my Planet Fitness experience! The staff is friendly and helpful, the facility is clean and well-maintained, and the variety of equipment and classes makes every workout enjoyable. It's the perfect place to workout!

Very large gym and they keep it extremely clean. The employees are all super friendly and it is a very welcoming, warm atmosphere. I've tried countless these gyms and this one is by far the best. Couldn't ask for anything better!

Never crowded, and the staff are very friendly and helpful. I have never had a bad experience at this Planet Fitness location. It's very large, and has all the bells and whistles for Black Card holders. Highly recommend.

Always a great experience in this location, I recently moved to OKC and had to change my home gym I called and they were ready to assist and very professional in just a couple of minutes the transfer was complete.

This gym is so clean and it’s such a wonderful environment. Great deal for the money! Never crowded and there’s always a staff member ready to help! I can’t believe I waited so long to join! I love it here!

I like it so far. It's close and clean. Front desk are all friendly. Best thing is the app and how it shows when it's busy so I can choose times that doesn't have as many people in there.

Wayyyy too stuffy inside, no airflow or AC especially in the back. Only 2 fans for a few thousand square feet sized gym. Other PFs in the area don't have this problem. Needs more air.

Every time we go to the gym we enjoy how spread out the gym is and how you have room to do your own thing or have your choice at all of the different machines! I love it at this gym!

Its clean, the staff is amazing and friendly. No matter what time I go there is equipment available and I can tell its been cleaned. The bathroom is very well taken care of as well.

Theres no ventilation or fans by the smith machine or weigh rack’s making it hard to cool down, the female bathroom smells bad always and they never stock up on toilet paper

Great workout for the cost The facility is clean and has plenty of supplies to keep the machines clean The staff is friendly ready to assist with questions or concerns

I needed to cancel membership because of personal reasons and management was very accommodating. Much easier to work with than my prior gym. Clean and nice equipment.

Went there on Sunday in morning. No staff at desk. When one person working finally showed up he had really bad attitude. Distract you from your work out attitude.

Nice, clean gym. Everything has been recently remodeled. I started taking classes with Ariel, one of the trainers and she has been really helpful and motivating.

Very “crowded” (all machines are taken) between 5 pm and 8:30 pm. They have a graph showing when gym is empty and it’s... between 9 pm and ... waste of money

This location is bigger than usual and equipment is in good standing and the Manager Tiyanni I believer her name was, she was very professional and welcoming

It’s clean, spacious, price is good especially since inflation is at a all time high, staff is friendly and helpful ! Definitely a judgement free zone !

Variety in equipment, not crowded, friendly staff. 4 stars because cleaness needs to improve, tons of people that do not wipe the machines after use.

My favorite Planet Fitness gym in Jacksonville. Staff is courteous and it's always clean. It has all of my favorite equipment to use as well.

They don't have the normal leg curl but the awful seated leg curl. Most planet fitness locations have the normal leg curl.

Message chair is awesome and easy check-in to get down to business. Also Training videos in the app are very helpful.

Loved this planet fitness! I moved out of state and miss the ones in jax especially the baymeadows location.

Great place to work out if you get there before the crowd, after that the (phone/texting) people show up...

Very clean and the staff were very friendly I would recommend to anyone. It's a really great place.

Great place to work out. They keep it clean and nice. Management is great. Very respectful place.

Best gym ever, Funny Staffs, Recommend coming here, because this is my peaceful home right here.

Great equipment, great tanning beds, the front desk staff are super friendly and welcoming too!

Gym is clean and equipment is well maintained. Wonderful staff and stress free environment.

Awesome location! The showers need some maintenance, but I love Jacksonville PF! …

Me and my daughter can work out together and it’s a nice thing gym with no hassle

Just started comin here. Clean place. Employees are always cool and friendly.

The welcoming feeling of the staff was wonderful. Ben took great care of us.

Nice location, friendly staff, good selection of equipment, plenty of space

Good location excellent staff and good equipment selection

It’s by far my favorite gym in the area highly recommend

What a great price for such a nice gym.

I enjoy my time here