Total waste of time and money. They pretended to care and offered to help, but what they actually did was install a faulty lock that did nothing to protect me, nor my belongings. The screws were hanging out to the side, so it locked on night lock (shouldn't happen) and locked me out of the room. I called to complain, then they sent someone to kick the door down, which caused the damage you can see. The whole process was unprofessional. I ended up with no lock on the bedroom door and severe damage for which they take no responsibility. A week later, I simply paid a separate organisation to replace all of the locks on my front door, which they did in a quick and professional manner. I called to attempt to resolve the issue and have them repair the damage they caused, but they just play dumb, threaten that they have lawyers and therefore the quality of their work is irrelevant, say 'everyone tries to get money out of us, so send an email and we'll see what we can do' and then they don't respond to the email and then they call offering a solution, but then I called back and they play dumb again. Classic tactic, frustrate the consumer enough that they give up and stop seeking a resolution, or in my case pay someone else who can really do the job properly. They never provided an invoice, only a text message, but then claim they cannot take responsibility if there's no invoice, despite the fact I have the text message and the price tag states 'Portland Hardware.' I struggle to understand why they have glowing 5 star reviews, probably false ones created by their family members.

This is a great wee hardware store! The guys are friendly and very helpful. The shop also has almost everything you could need. I had keys cut at Banham twice that didn't work in my lock, then I came here to my local store where they cut the key super quick and it worked first time. The key was a also a reasonable £7, way less than Banham. Happy customer!

I first visited the shop on the off chance they had some plumbing parts I needed. I was surprised to find a large variety of stock in there basement area. Staff were very friendly and helpful. It's a great hardware store in the right location for all your needs. If they dont have what you require they are happy to order it in for you.

The staff at there are incredibly knowledgeable and passionate about tools. They possess a wealth of expertise and are always willing to offer guidance and recommendations based on your specific requirements. Their insights proved invaluable to me, as they helped me make informed decisions and choose the right tools for my projects.

AVOIDABLE. I bought a tool which looks like steel but surprisingly only has a steel cover, it was copper. I go to the store to fix it. The manager is super rude!! LAUGHING IN MY FACE + 10 min arguing with them. Solution: they know that the tool is not of quality, they have hidden the steel ones ...... Avoid this store at all costs

Polite, helpful staff. They cut two copies of a key for me (£4 per key); both worked perfectly but, unfortunately, the contractor had given me the key to the wrong flat. Popped back to the shop with the correct key and had two copies of that cut - they only charged me for one copy.

These guys were quite rude and unhelpful when I went in to buy some superglue. I'm not someone who usually takes things personally, but i'm for sure never using their store again. The superglue was very overpriced too, if i need any DIY stuff I will always find somewhere else.

The Handyman Service known as TMT is great. I cooperate very closely with TMT and every client I have referred to them has been very happy and given excellent feedback. I will continue recommending you guys . Keep up the good work. …

Our faucet is leaking at the very bad timing. It was very late at night and I don’t know what to do when my husband is not at home yet. Thanks God there still hardware shop that still open. Thank you for the help and they were able to fix our faucet

When working in the area I have a choice of 4 stores to get my stuff from, I always come here, for a small store they have good stock and the boys that work there are sound/friendly and helpful, Julien Shakib property management

Lots of selection for such a tiny place. Had everything I needed. Service is very good too-- even for a heavily pregnant woman surrounded by loads of workmen I was assisted in a timely manner and didn't feel looked down upon.

Just popped in this morning and one of the guys working in there helped me find what I needed really quickly, and even cut my screws down to the right size I needed for me! Really pleased. Would def recommend.

Served by Keith and his elderly but keen dad and his little son Sandeep. They couldn't understand my cockney accent and we're giving me all the wrong things it all ended amicably and we're now good friends

Really outstanding hardware shop on Great Portland Street in W1. Immensely helpful and knowledgeable staff. Haven't found anything in over 10 years that they don't have in stock.

Great Portland Street no.146 London it's was really surprise for me to find this shop near to Oxford Circus. Helpful staff, everything what you need i'm sure they will have.

Staff are very helpful and professional and you can get what you need for your DIY jobs and key's cut and will help with what are the best tools for your business

Amazing store all the staff are really friendly and always help out with there customers. A really good hardware shop and will always have exalcly what I need.

Vary friendly staffs and Although this shop is in heart of central London but their prices are honest and reasonable compare to other DIY stores in the area,

Man’s a hero, he’s fixed many small electrical things for no charge. It may be that I’m too thick to do those myself but he could still charge for his time.

Tremendous customer service drilling a hole in a crucial piece of metal to finish our closet. We appreciate the patience to do this right.

Great hardware store definitely recommend. All the guys are really friendly and look out for one another I will definitely be going back!

Quick to get to us and extremely helpful! Very impressed by the speedy service and will definitely go back if ever i need a handyman!

Amazing shop. Lovely and friendly people willing to help you with anything you need. The best hardware store in the center.

What an amazing service and consultation. They help me to fix my problem as well! Love it! High recommended for this place.

Friendly staff, they are always willing to help you find what you need and give advice. Recommend this shop to everyone

The shop has all you need and the staff are always happy to help! Thank you. Highly recommend.

Really lovely people who are helpful and knowledgeable. Prices are very reasonable as well

Very friendly and helpful staff, got my keys cut here in under 5 minutes, very quick!

Great hardware store. They literally have everything. Staff are very helpful.

great store! Sandeep was so helpful, with excellent customer service!