I purchased a daybed in November 2022. 8 days after receiving it, the stitches pulled loose. I reported it to Rochester Canal walk who promised me a replacement. They've refused to repair or replace my daybed and they still have it with them. Horrid after sales service. I will never buy from them again

Xavier, the store manager, was excellent. From giving us expert advise to managing the flawless delivery of our beautiful couches, I would highly recommend the professional service of Xavier. Thank you Xavier, we sincerely appreciate your advice, patience, professionalism and management skills.

If you know you value every cent that you work hard for, trust me don't think one or twice you will regret. The worst customer service ever. You will wait for your delivery and it will not arrive. My couches was faulty and it took them over

I would like to commend and thank Xavier @ Rochester Canal Walk branch, for the amazing assistance and for making the purchase of my new daybed such a happy experience, we were so excited also concerned about the size etc. But he assured us

So you know how sometimes you receive customers service and you are so inspired by it that you are compelled to pen your appreciation. So I called Xavier the sales person at Rochester Canal Walk. What pleasant person. I had some difficulty

Bought a beautiful L Shape couch that i had layby over 4months. I finally paid it in full and it arrived, my excitement ended :( The headrest are not functional. I called the store spoke with Xavier he told me he will log a complaint that

Purchased the Tuscan 5 piece lounge suite a week ago from Rochester Canal walk. Let me tell you the service was top notch to sell me the couch. BUT everything from there onwards was a nightmare and I will never ever purchase anything from

I was so excited to purchase there this past Saturday, bought a beautiful couch, was assured delivery was today, had a family member wait all day, you had no courtesy to call and update me, I called twice this afternoon, 1st Time speaking

Your service is really poor I was expecting that you will have a top-notch service but you disappointed me. l was so excited when you opened a branch in Cape Town because I had heard of your high quality products. Since December last year

Lack of urgency, service in store is extremely slow. Sales reps not knowledgeable about the goods and services provided for customers. Then there was this Kgopotso chap who spoke to me over the phone like he was falling from a tree. Only

I bought a couch at the canal walk store. I went to collect it at the where house on the 17 December and the items could not be Released due to Rochester system issue. I waited for more than 3 hours. I sent a refund email to the store. I

Your shop is very beautiful inside and out but biggest scammers that I ever met. I will never buy anything not even by mistake. I bought TV Stand from you that I never even took it out of the Shop from 16 March 2022 and 17th I cancelled

I bought 2 x desks which was supposed to include a chair on there special .I was first told they don't have the colour as advertised which is not an issue .I paid for the items 2 weeks ago .I received the 2 desk but no chairs after 2

I was hesitant at first but I got my couch delivered within the promised time and in perfect condition. The staff, in particular Xavier, was friendly which made for a good experience overall.

I have been struggling since 24th of December to get assistance from this shop, they left a glass table and plasma stand not assembled correctly. Please stay away from this shop

I purchased a sealy queen Valencia bed on special for R3999 at Canal walk. The bed was delivered on a Sunday morning the 20 August after 9. Delivery guys left the bed wrapped.

Absolutely terrible communication and customer service. Waiting for them to collect a sofa and refund, no one answers the store phone……

So disappointed with a couch I purchased from Rochester, it's faulty. Not worth the price I paid for. Quality is not that great

Appalling non existent customer service!!! Why have an online enquiry form on your website if you not going to respond.....

Used online service, Great customer service and everything was in perfect condition. Thanks.

My order was delayed but I spoke to Xavier and the delivery issue was resolved.

Very helpful staff and nice home decor

Comfortable and beautiful furniture..

Quality furniture, friendly people

Amazing products and great service

Awesome service!