Avoid doing business with her. She does not care about customer relationship and significance of the purchases. The lady gives horrible customer service. My sister ordered a graduation ring in 2017 and delayed delivery date without notifying us. She never communicated anything until we would call to find updates. We gave her the benefit of the doubt and ordered my brother’s high school ring this year. She messed up by putting the wrong name and got it delivered. She knew of her mistake and failed to notify us. We went to pay off ring and pick up and she said that it was okay since many people wouldn’t see the side of the ring with misspelled name. She said that while laughing. We asked her to send it back to correct the name since it was her mistake and not ours. She called us back to tell us she wanted us to pay more money to fix it. She had the audacity to say we had to pay her so she wouldn’t lose any money—for her mistake.

Just got a bottom grill done here. Came all the way from Denton. Unbelievable quality and service!!! Jr completely bodied it from molding to fitting!!! He was very attentive to even the smallest details. Got it exactly an even better than what I wanted!!! Had small problem he called me instantly and resolved it. The end product a 6 piece bottom grill done to perfection!!! You want quality work, great prices and professional service go check out Jr at Rosales Jewelers. Will definitely do business with them again. They have two locations too!!! Dallas an Irving. Go get hooked up!!!!

Rosales Jewelry is a great store to get gifts for birthdays, anniversary, valentine day gifts and etc.….. I recommend this store to everyone not only do they have outstanding customer service! But they also make you feel welcomed. They will also work with prices and making sure you walk out satisfied with your purchase I will definitely go back :) Thank you for the great experience.

Leaving 1 star because I can’t put zero, the WORST most UNPROFESSIONAL jewelers ever!! They lie to you about real diamonds and real rings, they are a scam! Do not shop here, they are a scam!!

Great customer service, family owned and operated and great selection. If they don't have what you want they will order it.

Bien lastima que lla sele callo la piedra ami anillo de conpromiso pero lo llebare para que melo reparen aber que pasa

Fixed my ring the same day. I'll go back I need some rings soddered together I'm sure they'll be able to oblige.

Amazing customer service and so welcoming! I would definitely recommend, they do amazing work!

Very attentive people great service and we'll known for custom work

Very professional...good pricing..great staff.

Good service, professional and family oriented

Very helpful, and professional. Great prices.

Very helpful and friendly great prices

Varied watch batteries incl vintage

Good Service. I'll be back.

Muy amables

rude