Don't often leave reviews but felt compelled to write one after my experience with Rosehill Dental Surgery. Everyone's experience is unique to them, and having read some of the reviews below I wasn't expecting great things to be honest. but I couldn't have been more wrong. I'll start by saying I am not an easy customer, I don't like any aspect of dental work and with this being a new dentist I was especially sheepish on my first visit. I was assessed by Dr Chowdhury (hopefully I haven't butchered his surname) and quite quickly I was made to feel at ease. I found him extremely personable, patient, transparent throughout the whole process but more importantly he knew when to get a second opinion from his superior, Sana. No ego, didn't go in all guns blazing. Yes the treatment was painful, but it could have and should have been way worse (my own fault). Thought I'd need an extraction and instead I've walked away with a tidy white filling. They found me an appointment with an hours notice and took me on as an NHS patient even though I was prepared to pay to go private. The repeat appointment was within two weeks, bearing in mind most dentists are quoting 8-10 weeks. Great service, quality dentist, great bloke. Would reccomend Dr Chowdhury to anyone. Side note; seen reviews about the receptionists being miserable and rude, in particular the 'blonde woman'. Can I just say these members of staff behind the desk were nothing but pleasant even when I was 10 minutes late, happy to share a laugh and a joke. Maybe its the geordie way but manners go a long way with people especially with people who are battling the backlogs of covid.

Unhelpful, disrespectful and dismissive On my third attempt to be seen by a dentist, I received a message detailing the wrong date and time. I called that morning and got the correct time which created a fair bit of confusion. I managed to rearrange my day the best I could based on this last minute adjustment. Dispute my best intentions I was unable to arrive early yet remained hopeful as I have been in simula positions before and was happy to wait to be seen even if it was briefly. On arrival, explaining my situation to the receptionist, I was greeted by what I can only assume to be a look of uninterest, which made me feel like what I was say was irrelevant, which later proved to be the case. The receptionist told me the dentist would not see me regardless of my circumstances. In pain, I explained to the receptionist that although I understand, this is frustrating for me seeing as it's my third attempt, I also travel away from home so my moments to attend far between. At which point the receptionist abruptly started accusing me of being aggressive. Sincerely I will never return to such a surgery which will make there customers feel such a way after simply attempting to receive treatment. I book an appointment at a local NHS surgery and advice all to not attend rosehill surgery. My final not, when someone is in pain, they will seem edgy. You feeling uncomfortable shouldn't hinder your ability to deliver exceptional customer service. 31/7/19 2.30 appointment

The owner is rude, lazy, incompetent. The desk staff are rude and ignorant except for one young lady who keeps herself to herself and is ignored by the other staff for doing so! I suggest you look else where and find a real professional who will look after your teeth and not use the NHS as a back up excuse to butcher your teeth! After being told I would be kicked out if I do not turn up to appointments on my first arrival, I was then refused a clean and polish because I had wisdom teeth and it would be ( in the owners words pointless) No dentist can refuses a polish and clean when you also offer to pay! And especially because you have wisdom teeth! I was refused a root canal as he wanted to place sliver crowns in my mouth which I refused, as I wanted to (pay) I was refused white fillings (even though I would (pay) I have now moved to Australia and because of his poor workmanship I am having to pay the price. But the difference between him and the gentleman In Australia is that you teeth are really cared for over here. If you want to have teeth and your kids to have teeth when they are older find a new dentist that won't bully you into having treatments you don't need that make your teeth worse. It's really worth fininding a real dentist who knows what they are doing and not what the NHS manual tells them to do. The place deserves to be shut down, you are better off getting your teeth done by the butcher next door!

Excellent dentist. I had a whole load of treatment with my teeth and it was completed without a hitch within a couple of months. Throughout, I actually had a trainee dentist (Dr. Yong) and she was truly outstanding from beginning to end, like I literally have absolutely zero complaints. Super nice, very informative and gentle but firm during the dental work. If she hadn't had told me she was a trainee, I would've assumed she had been doing this for many years. Hope she stays long-term! I met a few of their other more senior dentists for very short times and they were good from what I experienced. The receptionists, particularly Wendy, are pleasant and helpful too; e.g. I was late a few times and they sorted it instantly. Also, I had a couple of different dental assistants also involved - all good there, too. My only complaint would be the lack of a web presence for the dentist; it would be more convenient if they had a website, for example. That's a very minor 'issue', if you can even call it that, though. Highly recommended. *I pay for my dentist care, for what it's worth.

What an absolute joke of a place. I came here 6 years ago to have 2 teeth removed.. i was butchered in the chair by the dentist and left with 1 removed! I felt the entire thing, she gave me one injection that broke in my mouth! and was in pain for near on a whole year after. I was left absolutley petrified. Went to the dentist on Monday in morden to finally have the other out and totally different experince. Felt nothing n still no pain. My mum went to rosehill dentist on Tuesday for a tooth extraction, and has been nothing but agony ever since! Her face is so swollen she doesnt even look like my mum, her eye socket and everything is killing her. This is no coincidence. I had mine out the day before and have nothing like that. It was also the same molars we had removed! Half way throuvh trying to get my mums tooth out she said she had tl go and get her collugue cos her arms were dead! I wouldnt reccomend this place to anyone. Everyone who i know who have been here have bad experiences.

Note: now I realise why she was horrible to me. She broke my front tooth. Hence, me crying out. She was trying to deflect from what she did do. It is a cut to my bottom front tooth and gum. She accepted, she knew what she had done at the time it happened. Even said sorry, I went back to speak with the surgery Manager who wasn't there at the time. The question should be, why didn't the dentist just apologize and offer to take care of my tooth and gum? NEED TO WRAP THIS UP: The Surgery have never contacted me as a follow up. The Dentist in question is a Dr. Yung. This dentist ignored every fine detail with respect to seeking a second opinion from a Private Practice based in Oxford Street wanting to really improve my teeth and smile. Recommendations were made. I never told Dr. Yung my intention of seeking a second opinion, I advised Dr. Yung after my consultation of my visit to the Private Clinic. 1. 2. 3.

Words can't even describe how lovely this branch is!! The team are absolutely fantastic. Every time I go here they are always so busy, yet the customer service is always 100%. I've just had to have a tooth removed and it was a fairly complicated procedure, which has meant I've had to go back several times and each and every time I get greeted like I'm part of their team. It's just so lovely to have that rapport with your dentist because let's face it, most just want to see you quickly in and out. I'd 100% reccomend this dentist!

I was in pain and closed to pulling the tooth out myself it turned out to be an abases, no other surgery could see me and expected me to wait weeks for an appointment with really no other help so I called Rosehill dental surgery they sore me within 4 hours of my call and sorted me out for which I am so very grateful. The dentist was helpful and informative and sorted out the problem very quickly with very little pain other than what I was already suffering from. So so far so good and I will be using them again.

Iam posting this on behalf of my son He is a support worker at Great Ormond Street Hospital He traveled from London to the dentist in rosehill He called and let the receptionist know that he would be approximately ten minutes late because of traffic When he arrived at the dentist he was informed that the dentist would not see him Absolutely ridiculous ! He will not be using this dentist anymore!! The treatment he has received so far has caused more pain than what he was in in the first place

Amazing service, excellent dentist and a very friendly and helpful dental nurse. I booked an emergency appointment via 111 as my back tooth was infected and painful. I was originally referred to hospital to remove the tooth, but waiting time was months. The dentist managed the pull out the tooth without needing further hospital appointment. I received after care advice and I am really pleased with the treatment I received at Rose Hill Dental Surgery. Thank you very much.

I was seen by a new dentist my whole jaw face feels extremely weak due to the filling I called dentist today they have advised me I need to wait until 830am tomorrow ill give the dentist a call tomorrow to make a appointment. I've never had trouble with any off the other regular dentist I've seen but the man I saw just started a few weeks back and everything since my face feels weak jaw hurts and very red inside mouth I did explain its getting extremely painful

My first time visiting Rose Hill Dental today and first time I’ve visited a dentist in quite some time. I was referred to this clinic through the emergency dental services and I’m so grateful they said sent me here. The staff are all very welcoming and friendly and I felt relaxed as soon as I walked in. Camilla my appointed dentist was so helpful and kind and made me feel at complete ease when I was in so much pain. Highly recommend this dentist!

The dentist here is amazing! She’s so friendly, and made me feel really comfortable when I got my fillings done. I literally have such a huge phobia of dentists and getting any work done, but she assured me I wouldn’t be in any pain throughout the entire procedure, she explained everything she was going to do before she did it, and made sure I was fully numbed up before anything! Amazing work, thank you so much!

I can’t believe it we go here yesterday morning she say I been for 2014 no longer and she say very sorry no appointment I really need very toothache worse no right lady say I’m not happy about they never send to me update noting long time not my fault them old people fault who work before 2014 I’m very angry they should register again not sure if they accept agree that

My mother had a dental emergency, we needed a dentist asap. Camilla to the rescue! The surgery is clean, all staff were very busy but could be seen to be working very hard and efficiently. Camilla was great and very competent with a great chairside manner. I would highly recommend this dentist. I can not thank them enough for working so hard for the NHS. The forgotten heroes!

The worst Dental Surgery in Sutton! My mum had gone for an tooth extraction not only was she seen by an unexperienced Dentist she was also left with trauma! 1 hour after trying to take her tooth out another dentist had to assist and it only took her 1 minute to take it out and she was left bleeding and ended up in A&E. She’s still in agony never going back there again!

Sunt foarte dezamăgită nu-mi dau seama ce fac uni într-un loc de munca dacă nu sunt în gradul să-și facă meseria ...miau plombat o măsea mia cazut plomba si apoi sau gandit ca e mai bn sami scot maseaua după 2 ecografi au spus ca trebuie sa o scot..nici măcar nu au reușit sa o scoată ei a trebuit sa merg la spital sa mi-o scot vor doar bani și atât rezultate 0

I am very sensitive to Anaesthetic and needle phobias, but I was extremely pleased with the treatmeant offered by My Dentist a young lady, very nice. Amaze with the Covid PPE policy, I feel very safe and the place is spotless, they actually clean after you, every time a patient comes in they clean from scratch.. Well Done, Thank You very much. Very Pleased

Really amazing service. I got referred through 111 and got seen within hours. All the staff were incredibly friendly and COVID-19 security was a priority. I was seen within 5 minutes of my appointment and my dentist Camilla stood out due to how professional and caring she was. A brilliant practice which puts patients needs first. Cannot recommend enough.

I was embarrassed and anxious to visit today after so many years. The gentleman Dentist is a very understanding and excellent at his work, which put me at ease. I think that I was also treated before by a lady (his wife?) who was equally as brilliant. Reception staff are very nice and kind. Highly recommended and I am grateful that this is my surgery.

My dentist is Camilla. She, the nurses and the desk staff are lovely to me. I rarely have to wait (I usually go mid afternoon),and when I have waited, it's been 15 minutes at most. Camilla has been really helpful sorting out my wisdom teeth. I'm also terrified of needles, but somehow she makes them seem less intimidating. Thank you!

I was so nervous after a very painful experience the week before but the dentist saw me as an emergency patient and was did an amazing job. No pain at all, compared to the same procedure done last week by a different dentist. The nurse was also lovely and reassuring. I will be definitely registering here.

I went here since I was little, however things changed when they told me that I needed a ‘root canal’ I refused this and four years later have been to a new dentist multiple times and they have told me nothing is wrong! They are just looking for money unfortunately.

Excellant drs and very mild kind patient , they call you by your name and never forget patients Nurses in here very Good , bless them all in the clink , You all in the NHS , doing your best thank you Thank you

Absolutely amazing. Very covid strict. Very caring and their approach is one of utter care! My daughter had her tooth removed. The dentist was brilliant with her and it was over before she knew it. Thank you for giving my daughter a comfortable experience.

I have used this dentist for years, I went to have bottom plate made up for missing teeth, he took the moulding, I went back today to have it fitted and it's so comfortable. I highly recommend this dental practice Thank you again rosehilldentalpractice. .

The blonde receptionist is possibly the rudest person I have ever dealt with....she was rude on the phone and in person. The dentist was amenable and have no issues what so ever. Customer service from the front desk needs to be addressed.

i Was referred here by 111 for a telephone consult - call back arranged by lovely receptionist and I received a callback from Dr Sharma - really kind and very helpful - with advice and a prescription. Thank you all so much - ❤️

Mr M Hatimi Has always been very nice and professional with me, his well experienced and great at his job. His assistant is always very nice and friendly. Very pleased with the service from Mr M Hatimi over the past 5 years.

What can I say... A brilliant service from start to finish. Really informative and undertook only necessary work. Really listened to my issue and fully supported and helped. Thank you so much I will be back for my check up!

I think this dentist is the tops!! Always able to see me when I have needed them and very quick to give an excellent result. They are also very courteous and friendly. For an NHS dentist I highly approve them! Gregory Long.

Thank you so much for the emergency appointment in these troubled times. From one NHS worker to another I really do appreciate you seeing me! Thank you to the dental nurse/receptionist also. Stay safe and thank you again

Today I visited the clinic because of my mother she needed an urgent examination. I was fascinated by the exceptional professionalism of the doctor and the nurse. Thank you so much for everything my mother feels better.

I hate dentists, I'm a big bloke and they scare the wits out of me.. I've seen three dentists at Rose Hill, and they're all understanding, professional and extremely concious of needing to use the kid gloves treatment.

Sana has been my dentist for the past couple of years. She is very professional, informative and has taken great care of dental needs; including a very successful root canal and porcelain crown. Thank you very much.

Dr Hassan is one of the best & kindest dentist i have ever met. She treated me today in emergency & made sure that I receive best possible treatment during this time. Dental nurse was amazing too. Thank you. Gul

It has recently changed hands and had a refurbishment. There are new dentist who are more knowledgeable than the previous dentist. The service has really improved and they are offering a lot more services.

Asked a simple question to Dental nurse and kept getting an answer to something I was not asking - If they cant answer a simple question properly then how can they be competent with my teeth! So I left.

They are the best Understanding . Very good communicating skill .good record keeping God bless them ❤ just thanks I'm embarrassed how many time i went there hypochondriac

The nursing staff and receptionists are really helpful and friendly, but the actual dentist was rude, arrogant and quite unhelpful. I am going to move to another dentist as soon as I can

The staff here are amazing. The ladies on reception are always friendly. Veneeta (apologies if I have spelt it wrong) is the most kind and compassionate dentist I have ever met.

My first time in the surgery, everyone was helpful and welcoming. Dr Haytimi was very kind and reassuring, did the teeth extraction very smoothly, very professional.

For me and my family, this cabinet remains very disappointing, I do not think it's normal for her money to get treatment and find other reasons not to finish the job

Courteous and helpful. I had root canal treatment followed by a crown and 2 further fillings. I received good advice and information. Very friendly people.

The reception staff at the practice are excellent. They are polite, friendly, highly skilled and go out of their way to be helpful and informative.

I registered with this practice yesterday. The receptionist were very friendly and the dentist was also. Great practice, I would recommend it!

Very friendly and efficient staff. Not one single complaint to be made. Thank you to the staff of Rosehill Dental surgery

Very rude don't know the name but man from Bangladesh doctor no respect don't know how how to speak with patients.

Always seen on time for my appointment, Dentist is great & keeps you informed step by step of the procedure.

Best dental practice ever, I will never go anywhere else, absolutely fantastic and that includes all staff

Will make you wait for 30 minutes but if you are 5 minutes late refuse to see you.

the desk staff are lovely but the last dentist i had see was rude and mean

Even thou it was no a bump free road i am more than happy with the outcome

Such a lovely Dentist, friendly staff, beautifully clean room, excellent!

Front desk staff can be a bit abrupt Otherwise ok Kids like it

Great treatment .staff very friendly and helpful.excellent

Lovely friendly dentists! Always make me feel at ease :)

Excellent service, lovely staff.