Booked a Hybrid Camry or similar, upon collection was told that they didn't have any and that they could give me a Toyota Corolla Sedan. When I asked if they had something of similar size to the Camry Hybrid, even if it was not a hybrid - I had arrived from about three weeks from overseas and wanted to put everything in the boot - despite the fact there was literally a Peugeot sedan of similar size outside the window I was standing next to, I was told that a Corolla Sedan was the same size as a Camry Sedan - which not only makes no sense (why would Toyota sell two cars of the same body style, engine size and body size?) but was a lie. I get that car rentals are not a guarantee of specific make and model, but given I booked months in advance, direct through the Sixt website, I'm baffled that they couldn't organise something that was closer to what I had booked. No offer of a discount for the smaller car was forthcoming and had I not just flown halfway around the world I probably would have argued the points above. In the end, I had to put one of my bags on the back seat which was what I was trying to avoid by booking a Camry sized sedan. The car itself drove fine but could have used more attention to detail with the cleaning - there was grime embedded between the buttons on the steering wheel and there was a cigarette lighter under one of the seats. I did receive a follow up call after completing the survey received via email after the booking and mentioning the above, however I was just heading into a work meeting and asked for either an email or a call back, neither of which I have received nearly two weeks later. I can't exactly say I'm in a rush to book through Sixt again.

We rent a BYD ATTO 3 EV from Sixt and the battery was dropping dramatically on the second day when we drove back from Clare to return the car at Adelaide Airport. The battery was on 47% at Clare and showed we could drive 180 kilometres but dropped to 2% dramatically. We called Sixt road service and were advised to try to drive to the nearest charge station which is in Gawler. We managed to do that but the car was charging very slowly. We called Sixt again and were transferred to road assistance. Someone came and agreed with us that something was not quite right with the battery since it was dropping too fast. But Sixt customer service asked us to wait for the call back from the location which is Adelaide Airport. She said she couldn’t get hold of anyone there and sent an urgent email to them. We waited and waited but nobody called us back. So we decided to drive back to Adelaide Airport on low battery. Again the battery was dropping very quickly but we managed to arrive at Sixt Airport before the battery ran out. When we returned the car, 3 staff were in the office and only one customer was there dropping the key. This is not acceptable. We could end up waiting for the call from Sixt Adelaide Airport in Gawler forever. So 2 points we want to make here: 1. We had very bad experience with this BYD ATTO 3 EV. 2. We are not sure if we will use Sixt again based on the “customer service”we have received.

I booked a premium SUV i.e. Merc GLC from Adelaide Airport. Once I arrived at the counter, the staff told me that there was none. And quickly, they said that they were going to give me a smaller car. If not, I had to wait for 30mins or more for the car. Our flight was delayed that day and it was already 3hours after the booking time. Still they do not have the car I had reserved. Apparently, the company knew only how to take reservation but did not know how to hold reservation. We were then given a small BMW sedan. And they just deducted $50 only. I did not haggle or explain since we’re already late for our appointment. I suspect they just give out whatever cars are available to maximise the return and profit. This is not the worse. The car was not serviced properly. The car was so bumpy which I suspected the suspension was not good or the tyres or wheels were not balance. There was even a message from the dashboard stating that the service is overdue by 4000+ km. When I returned the car, the people said the service guy forgot to turn it off. I had a BMW myself and never once they did that mistake whenever I service my car. I was very disappointed with the experience especially for someone who was trying your rental service the first time. Bad experience. No way I am going to go Sixt again. No wonder your competitors have higher reputation than you.

Office not open at Airport but was asked to walk over to Office under Car Parking Station. Was a little difficult to find path initially but service over the counter was fine. I booked online via Economy Booking .com. Initial booking was OK. I needed to change my flight and arrival time and tried to call what I thought was Sixt Rentals was transferred to an overseas operator. The experience here was totally poor and unaccepable. Had no idea of my Booking reference etc. Then failed to record and confirm my changes. At the Office at the Airport was fine once we found it but they had no idea of what cover I had purchased. This is a totally unacceptable experience from a customer perspective. We need to be dealing with staff based in Australia to improve overall customer expeience. So we need to stop outsourcing to overseass entities. We need to speak to actual Sixt staff in this instance to provide the best opportunity for a positive customer experience. I was told to book direct with sixt .... but how does a customer know that when searching the web for a rental car!!!!! Will more than likely look elsewhere next time I need a Renatl car.

Me and my partners personal information was leaked/breached, my details were somehow used to hire a car in Melbourne from the Melbourne sixt and was reported stolen, (me and my partner hired a car from sixt Adelaide a week before). I had a collection company contact my partner and I saying he was at our property! to collect a supposedly stolen car from melbourne sixt !?? And that there was a police report made. I straight away contacted sixt in Melbourne and Adelaide but was repeatedly put on hold and transferred around for over an hour just for people to say “I can’t get ahold of anyone to help with your situation, please stay on hold”. Maybe a breach and leak of personal information isn’t a high priority with sixt. Issue still hasn’t been resolved and currently waiting for someone to call me back.

I recently rented a car from this location, and my experience was a bit mixed. The car I received was unfortunately very dirty upon collection, and it took 40 minutes of my time to get it sorted out with the team members. Even after they attempted to clean it, it was still not up to par. On the plus side, the staff was quite friendly and accommodating. They offered to help clean the car further or swap it for another, which was appreciated. The competitive pricing and the convenient location near the airport were definite advantages. In the end, while there were some cleanliness issues, the overall service and pricing were decent.

My husband & I had a great service experience at SIXT Adelaide Airport. Their customer relations officer was professional & polite. As I booked the car & I am a SIXT Platinum member, we are upgraded to Mercedes GLB which is a fantastic car. My husband drove this car for 8 days & everything works well. We returned the car in Adelaide city & it was the same customer relations officer who attended to us. He was friendly & it was just nice to meet someone who is always helpful & smiling to customers. The whole car pick-up & car return process with SIXT was straight forward & user friendly.

Pick up and drop off went like a dream. We hired a BYD EV. So two things to worry about. 1st being is the car reliable? 2nd thing charging! With that said the car was reliable it drove to the Clare Valley and back from Adelaide on a single charge. As for charging stations they were enough around to suit our needs. The only thing I could complain about was the windscreen wash bottle was empty on pick up. But apart from that I give SIXT 4 out of 5 for a great service. It would have been 5 out of 5 otherwise.

I’ll start with the good. The car, an electric BYD was lovely and a good price with no petrol cost for us for 250k of driving in a day. Perfect. The bad. The manager at check in was quite rude to her staff and me. The check in process was straightforward but it is ridiculous to require the physical credit card in this age. Sort yourselves out SIXT or you’ll be left behind the competition. Drop off was a breeze and the check in agent available at 6pm at Adelaide was great and super friendly.

The rental desk was easy to find, they have one on the terminal and also at the vehicle pick-up point in the car park directly outside the terminal building. It's very well sign posted and easy to find. My rental experience was very good. I had booked online, picked up the car with no fuss and was given the keys within 5 mins after signing the docs. Would I use Sixt in Adelaide again? Really depends on the price at the time of booking. If the price is right I will surely use them again.

Landed in Adelaide on 3 Oct with some co-travellers delayed on a different flight and we’d been on the go since 4am AEDT. We were supposed to then travel to Edwardstown to pick up as when booking, there were not any appropriate size vehicles. I went to airport office and they were amazing. So helpful and reassuring, we were able to pick up our two vehicles from them instead. Bit of a thumbs down for the customer support number which did not make contact till near 24 hrs later.

1-First the reception girl attitude was not exactly customer-friendly at Sixt 2- The car was fairly clean but in every engine start it showed us a message warning that car needs to be serviced (showing a wrench sign) it was annoying and made us worry a little bit as well as uncomfortable. 3- The window washer tank was completely empty and we had to buy water and fill it as we needed to clean window time to time I have not seen such a negligence before in rental cars

We enjoyed the easy pick up and drop off at Adelaide Airport. We chose the Toyota Rav 4 HYBRID (very economical) The car was clean inside but the exterior was wiped all over with a dirty cloth which left the entire surface badly smeared, not a good look when you’re visiting customers. Can I also suggest that SIXT include a small bottle of hand sanitizer with each vehicle, to save time and improve hygiene- I would be happy to pay for it! Thanks SIXT

Adelaide City drop-off nearly caught us out. The office closes at 3:30 (on Fridays at least). It took a couple of circuits of the block to find the car park. Man it's tight. The only near accident we had in for days of driving was in the car park ramps. Even though we'd pre-booked, pickup at the airport was slow and additional forms had to be signed. I thought I'd only have to scan the QR code and collect keys. Friendly staff. Clean car.

SIXT Service was great, however I don’t recommend hiring an EV unless you’re staying in the CBD. We spent a lot of kms driving around looking for a charging station. 1/2 didn’t work, several didn’t even exist when we arrived based on what was on the charge fox app. The ones that did were 7kw and took 24 hours to charge, however this wasn’t practical when the only one we were able to charge with was 20min drive. The

Thanks to SIXT Adelaide for an excellent service experience. The team were very helpful, sensitive to speed of service linked to our arrival time, and preference for the BYD Atto 3 in the original booking, meeting all our needs and answering questions with a friendly approach. The entire process was seamless, except for the Chargefox RFID Tag, though that one is out of their control. Thanks again team.

Good service. Attentive staff who seem genuinely concerned about providing a positive customer experience. Love their uniform/ presentation! Hired a Teslar which was a wonderful first time experience. Teslar super quiet and smoorh ride. No fuel cost of course! $1000 refundable deposit required. They make it very simple. Both pu and do procedure is quick no fuss. Just drop off keys to them and go.

Amazing service by Dan and Javit, professionalism at the maximum. They were more than helpful with our situation of going beyond the time we had reserved. They actually helped us to upgrade to a larger car, which made our journey much easier. Been renting with our companies as well, but this time I really did see a difference. Thanks guys!

Very friendly staff member, we said we had a mystery booking, which was confirmed and he said he had a SUV EV. We politely declined as we were heading north for the day and didn't know where we would/could charge the car. We ended up with Peugeot, which we were very with. Definitely hire a car again if we get that service again.

Great smiley team, simple process, very quick service without pesty delays especially if running a little late getting back for your flight, no hidden charges or upsell pressure like some others. Very clean modern cars too. Free fast charging is a big bonus too hey if going electric.

Great value. Pick-up and drop-off was super quick and simple. My booking was upgraded because they didn't have the car I booked. We were happy as we got a larger car, although we probably would have expected newer models as the car did not have android auto nor apple car play.

Great location right at Adelaide airport. Cheaper than other rental companies especially if you are with NRMA. Great car. Kia sportage 2023 model. Excellent friendly service. Have used Sixth twice now at Adelaide and will definitely use them every time I hire from now on.

Pickup and drop off process was super easy, nice friendly staff made it so much better. Office location at the Adelaide airport was not ideal when flying in. We could see the office but had to ask how to get there. Dropping off the vehicle was not an issue. Thanks guys

Nowhere on my booking did it say I’d have a $1000 deposit to pay! I was unaware right up until the point of paying! The lady in front of me only had a $400 deposit, then you have to wait 7 business days for it to be returned?? Why?? That’s a lot of money to wait for!

Service was quick and easy on pick up. Great rapport from Gokul and very welcoming. lovely efficience service with a wonderful memorable smile from Vivian. Great work team, everything was on point. Easy process to return also. Highly recommended. New fresh vehicles!!

The only complaint I have is the car I pre booked was not there. They didn't organise a replacement from another yard and they only could give me something smaller. But service was good. Just for the future make sure the customer car is available they ordered.

Service was poor. The car had a lot of damage and we were just told to take pictures of it before leaving. However, we had to ask for someone to walk around the care with us and agree on the damage. Would not go with this company at Adelaide airport again

Car renting with sixT was super convenient. Aaron and Gokul were really helpful to offer me a premium sedan in the price of a SUV. The whole process was super easy and i would recommend SixT to everyone. Thanks for making my car renting experience epic.

Very easy to deal with, in and out of the office quick and easy and straight into a nice clean car. I had selected the RAV4 SUV size or similar. It has a hybrid car. Great fuel economy and comfy to drive. Would recommend SIXT rentals to anyone visiting.

I'm happy with the competition they provide to the major players. Since the pandemic ended (like many industries) , prices have gone through the roof and promos are half is generous . Quality of vehicle and service is comparable to the majors as well.

Efficient service , friendly staff . I initially had a problem with charges after I amended my booking but they dealt with it without a problem and the charges were corrected before payment was taken . Well done guys for reducing my stress .

Car was clean and ready when we arrived. Customer service was friendly and efficient. The only negative was that i didn’t realise that pickup was in the city and we had to organise a shuttle bus to collect us. But I will know for next time.

Had a very good experience hiring a 7 seater for my family for trip between Adelaide and Melbourne, where the deal was much competitive in comparison other leading rental companies. Location was handy within the airport , staff was good,

Good initial check-in and handover, however the settings in the vehicle really should be set back to factory before every driver. Interior lighting was too bright and distracting, screen settings too dim etc. Battery not fully charged

A great first experience with this newer car hire firm and loved the use of the BYD Atto 3 and not having to worry about re-charging issues along our journey. Arrangement with ChargeFox that little bit extra value and peace of mind.

The team at ADL Airport were professional at their service. Absolutely happy with them. Would recommend anyone who have had bad experience with rental companies to try SIXTY. Thanks for making my rental a breeze! …

Easy to find and rental was a breeze, even with having to extend the rental. A couple of service stations close by. Friendly front office staff. Would definitely rent again from here as cheaper than pick up at airport.

SIXT are great to deal with, well priced rentals and get you in and out quickly so you can be on your way. I had to call and extend the duration of my rental today and it was done in minutes, very easy. Recommended.

Good easy service. Clean car. Only 1 fault should supply a 20-30 meter 240v extention cable to be able to charge car at home as the charger cable it comes with is not long and can't reach a powerpoint …

Excellent service. One employee went above and beyond. 90% of my other, many car rental experiences have been with people who don’t care or are uninterested in the customer experience. 10/10 Sixt Adelaide.

Great car, fuel efficient, great service at check in and drop off. Easy to find from the terminal. Couldn’t be happier. Love booking and using SIXT have done in the past and would 100% use again!

Quick and easy pick up and drop off. No problems with the car throughout its two week rental period. I felt that it was very good value for the money. I would definitely use SIXT Adelaide again

Great and modern car with a very friendly service from Sixt. Pick-up was very straightforward and took less than 5mins. Even got an upgrade - thanks! Will definitely rent with Sixt again.

Easy use of the app helped me book a car quickly and without hassle. Being able to claim reward points is a pleasant bonus. The vehicles are always clean and a pleasure to drive!!

Excellent service, two things I must mention, which I think all customers should know, 1. You can’t pay with your phone, which is really weird considering everything

Had organised a large suv for the family holiday and arrived late into Adelaide was quick pick up and car was fantastic. Easy drop off and great competitive pricing

I experienced minimal wait time, professional customer service and any questions I had were addressed in a timely and detailed manner. I was made to feel welcome.

Really easy pickup, the person I dealt with was quite knowledgeable about the car and showed me anything I needed to know. Made me feel comfortable and at ease.

SixT staff at ADL airport - keep it up, you made the overall renting experience like taking it out from own garrage. Free upgrade to new BMW was icing on cake!

Given a nearly new car for our 11 day hire. Only minor negative I was advised to put 91 unleaded when filling up for a VW Tiguan which should have premium 95.

Basically new car, beautiful BMW, fantastic price, super clean, service amazing and fast. Highly recommend and will use for all future hire. Thank u team. X

Dhan was just amazing!!! Great job from all the staff but about him, for sure, he is the best in the world ☺️ see you again guys thank you and great job!!!!

Pick average The vehicle was dirty, in a poor state. Not happy, won’t be using sixt again. Not willing to assist, no customer service, didn’t care at all.

Customer care was the best experience when I picked up the car. The vehicle was amazing and I’m looking forward to using SIXT Car again. thanks so much!

Advertise as “no hidden fees” Want 1,000 dollar deposit on a pre booked rental car that will be returned up to five days after the car is returned.

Great service, got an upgrade free, so excellent value, I would recommend. Easy transaction, kept car for a further 3 weeks, and got original rate.

Staff very helpful and the Pajero we rented for our 2 week SA holiday handled beautifully, gave a great ride and fitted all our luggage. Thx Sixt.

From booking, to pick up and drop off was a seamless experience and the vehicle we hired was in fantastic condition. Great experience overall

Had the best experience with Dhun. Ask for customer service and he listen and delivered. Extremely please. A true asset to the organization.

Seamless pick up and drop off.courteous staff and very informed. Received an upgrade in vehicle could not be more satisfied. Thankyou Sixt.

Easy booking online. On pick up day, the car was ready and pick up was straight forward. On drop off day, drop off to easy with no fuss.

Very efficient, friendly and top class vehicle. Great prices too. Would definitely recommend and will book with SIXT again. Thank you.

Tiny friendly staff ensured minimal time in our transaction. The vehicle we hired was well maintained and performed like a vehicle.

Great service and had a fabulous weekend in the BYD electric car - I can highly recommend hiring an electric car from this team.

Very impressed...great car and a very slick outfit...I'd recommend them. Drove a VW Tiguan from Sydney to Adelaide...only $440!

The picking up and returning the vehicle were very smooth. The gentleman also gave me lots of help for parking at the airport.

All of the SIXT staff were so friendly and helpful. A great little car and no fuss check in and drop off at Adelaide airport.

Hired a small car for the weekend...Great service, great cars, great prices! Thanks Adelaide Airport Sixt Car rental team.

Easy pick up and drop off, nice, new car and reasonable prices. Great spot right near the airport arrivals/departures too!

Pick up had some hiccups but otherwise a good experience. Car clean and ready to go. Returning was a breeze. Recommended.

Easy pickup and drop off. Got a free upgrade to a BMW which was a pleasant surprise and enhanced our holiday experience.

Easy to organise a car, professional friendly service by the Adelaide airport team.. Easy return of car. Thank you Jim

From the first to last it’s great the service the car the direction everything was amazing thank you SIXT keep it up

Drove away in a Corolla hybrid which was clean and in pristine condition. Pickup and return was smooth and efficient

Pickup and drop off of the car was easy, the car itself was great m, no problems other than having to hand it back

Great company, fair prices, cars are in great condition and well looked after. Check in is always an easy process.

I was happy with pickup and hand back of vehicle. Very simple and quick. The car was in excellent condition

Would recommend anyone going into the Adelaide Hills to hire a Tesla. Sixt were easy & simple to deal with.

Great price, check-in & out quick and simple. The RAV4 we got was great except it was a bit dirty inside.

Great value, happy with allocated car in the class I selected. Clean and very easy pick up and drop off.

This rental has been the easiest for me to use. The staff are super efficient both checking in and out.

Easy process to book and collect the car. Car was perfect for our needs, we will definitely use again.

Friendly efficient staff. Top notch car. Emmaculately clean. Good price. I'll book with them again.

Great vehicle rental experience. GPS was included in the car so no need for additional expense.

really good from start to finish even saved me an extra day charge for adjusting my time cheers

Sixt Adelaide Airport staff are great, never had any issues renting vehicles here with them.

Very good. Extremely helpful on pick up and easy process for drop off. Great car also.

Initially booked vehicle not available but situation was well handled by the manager.

Sixt offer a great selection of cars at affordable prices with professional service.

Lovely clean vehicle , received a free upgrade and this suited our needs greatly

Very fast and efficient service, car was great and would use this service again.

Awesome car, corolla hybrid,so good on fuel. Chose the wildcard. Staff amazing.

Hired a BYD Atto 3 electric vehicle, fantastic car, staff were super friendly.

Very good vehicle. Easy walk to collect and easy to return. Staff efficient.

Staff were helpful and friendly. Got a great rate on an electric vehicle.

Good service and nice car. Only criticism is 5 days to refund my deposit

Good experience with this car rental, reasonably priced. Thank you

Love hire car what I need. Customer service were great.

Very quick and easy to deal with. Awesome staff also.

Quick, easy no fuss car rental. Decent price.