I rented a car at Heathrow Airport on Saturday for my trip to Cornwall. I set off on Sunday. Before I reached the destination, a yellow sign of tyre pressure monitor indicator appeared showing there are problems with the tyre. When I reached the destination, I called roadside assistance. A technician arrived later and checked the tyres. He told me the tyres are all right and I could use the car. Yesterday morning when I tried to start the car engine, some signs were on. One showed maintenance has not been carried out, one showed low battery and one showed tyre pressure monitor indicator. The most serious thing is both the right and left rear mirrors are folded up and unable to release to the normal position. I called Sixt and asked for exchanging a new car to me. The staff told me to drive the car to the airport and get a new one. I wonder why this is not their responsibility to send me one. How can I drive a car in such condition for a long distance. I don’t know what would happen to me on the way. Who can guarantee my safety? I sent email again asking the company to settle the issue but got no reply. My vacation is ruined. I can go nowhere without a car in proper conditions!! Sixt replied me soon after posting this review. But again I feel disappointed. They told me to email to the customer service by providing details of the incident and would transfer it to the department concerned to follow. The next morning I received a mail from customer service. It said they are facing a high volume of issues to deal with without any help. We have read the handbook thorough. We are sure we cannot drive the car from Cornwall back to London. Since Monday we have seeked help from Sixt, but nothing could be done except asking us to drive the car to the nearest branch- Bistrol Airport to get the car changed. But it takes 4 hours to go there. It is not sensible to ask us to drive the car with tyre problem for 4 hours!! Four whole days have wasted. (1/9/2023) We have just gone to Steve Andrews Tyres to check the tyres. Two tyres’ pressure is low. We have it resolved. Great services are provided by Steve Andrews Tyres, but not Sixt!!! We will never rent any car from Sixt. We have wasted four days and we think 4 days’ fees should be refunded. (13:47 1/9/2023) On 2/9/2023, we received an email from Sixt telling us as a gesture of goodwill, £150 will be discounted from the final invoice. On 7/9/2023, when we returned the car, the person-in-charge at Heathrow T2 branch told us one day rental fee would be discounted. Yesterday (11/9/2023) we received the final invoice, all the discounts they mentioned before did not appear in such bill. It has shown Sixt does not have any sincerity to settle the matter and the services they provide are so poor. 12/9/2023

The woman at the rental counter inside Heathrow was wonderful, courteous and helpful. I hope what I’m about to say has no reflection or bearing on her in any way. But I received a email to provide feedback and feel the need to share my thoughts and concerns with the public and hopefully Sixt will take it as constructive criticism to improve. A day or two after returning the vehicle, I received an email about damage to the vehicle and possible liability on my part. Upon pickup of vehicle, I inspected the car and identified several miscellaneous scratches on the car and wheels. I was not given any paperwork to reference so I had no idea if this was recorded previously or not, nor could I even find a representative at the car park to verify with. I had just completed a long 12 hour flight. I was exhausted and my cell phone was dead, so I gave Sixt the benefit of the doubt and collected the vehicle and headed off to my lodging for much needed sleep. at the completion of my rental period, I returned the vehicle to discover, again, no representative was present to go over the vehicle. After some time searching I found a Sixt employee who told me, to just leave the car and he will take car of everything. I asked if we can go over the car and he said, everything is fine and we are all good. Since my flight was quickly approaching, I took him at his word and proceeded to my terminal. 24 hours later I had an email stating damage was noticed after check-in and they want a statement to determine my liability. Sixt, put yourself in the customers’ shoes, this is highly suspicious, at the very least unethical. How can you be so lax with documentation, check-out, check-in, and then be sticklers after the customer is long gone and unable to dispute things?? You can’t have it both ways! I travel a great deal, I rent quite a lot from various agencies, but Sixt has consistently been the only company with issues of unethical behavior. So much so that I said I won’t rent from Sixt again. I’m not the only one with similar issues, just read reviews from Sixt branches across the globe. “After rental damage” is a recurring theme of many reviewers. I don’t know what will come of my current situation once they review the statement I gave, but I sure hope they can imagine themselves as the customer and how they would feel if they were subjected to this type of harassment from a company. Seems like customer service these days is dead and companies couldn’t care any less about repeat business or reputation. Sixt, you need to do better.

I started using Sixt a few months ago after a bad experience with another company nearby. I've used them 5 or 6 times now since February and only had positive experiences. The office is perfectly situated next to a BP garage and on a main road, and their car selection is HUGE. My last visit I dealt with Rupesh who helped me out - apparently I had multiple accounts on their system due to changing address so he spent some time fixing it to ensure all my data is in one place. We discussed my booking and he went above & beyond to find me the most suitable car available. Amazing customer service. The service here really is much better than the local competitors. I hire cars often because it is cheaper than buying one, and I think I've found the best option using these guys. My only concerns are not with the branch, but with Sixt in general - for example; - When you book a car, it notably says "or equivalent". Now, I don't know who makes these lists - but a Mini countryman is NOT equivalent to a Mercedes A class. The same has happened when I've booked a Seat Leon - but been offered a Renault Captur or Vauxhall Crossland. These cars may be equivalent in size - but they are not the same quality. My suggestion would be to list the vehicles at the point of booking. So when I book an 'A Class Mercedes', there should be a list at the side of the exact make/model selection that I may receive. It is bordering on false advertisement in my opinion. - Age limits. As it stands, I'm 27 years old with 10 years of driving experience, driven over 100,000 miles in 14 different countries, and have two advanced driving qualifications - however, I am too young to hire some of the premium cars. On the other hand, somebody who is 35 years old could pass their driving test and have much less experience, but they can drive the more premium cars. This is bordering on age discrimination in my opinion. It should be experience based, NOT age based. Now that I am approaching 10+ rentals with Sixt and never caused any damage - I would hope I could be trusted with a premium vehicle? Thank you! Overall a very positive experience. My next rental is next week!

Worst customer service I had experienced ever! Last October at the first day after taking the car out, a puncture occurred (well, it's something very common that could happen all the time) while I was driving on the motorway in northern England in the middle of no where. To my surprise and disappointment after I found NO spare tire in the back of the car or any tools for that matter, I called SIxt customer service for help and this is when my biggest nightmare began! Not only wasn't there a spare tire in the the car, but it took them more than five hours to send me any help, while they kept me waiting on the M40 motorway in freezing chilling weather (into the late night hours). After hours of wait on the road out of the car (as I was commanded by Sixt) they finally called me only to informed me that they found no one to come to replace the flat tire. Then, they made me wait yet another hour and a half for a towing truck to come fetch me up with the vehicle to my address in London in hope that by tomorrow early morning they would send a tire replacement. but they only called me at the afternoon just to let me know that yet another towing truck is on my way to take the vehicle to a car repair garage. Basically, as a result of their lack of service I lost a full day of my car rental deal, plus I also lost some business appointments which I have missed out and lost money too. Now, the icing on the cake is, that not only have I went through all this hardship of waiting hours and losing an entire day of my car rental, SIxt UK also had the nerve to charge me for the damage of the flat tire. My recommendation, stay away from Sixt and find your self a better car rental who respects their customers and actually gives you service.

I am writing to express my sincere gratitude to SIXT remarkable employee “Sonia” who provided us with an extra ordinary customer service experience during our recent engagement with your esteemed car rental company. We are a family of four and had planned a comprehensive 3-weeks journey across various cities in UK. Given the lengthy itinerary and the number of luggage, we opted for a spacious vehicle. However, upon our arrival at Heathrow airport to take the car, we realized the care we initially booked would not suffice accommodate all our belongings comfortably. In our time of concern, your diligent employee “Sonia” came to our aid. With a blend of understanding, flexibility and high degree of empathy, she promptly upgraded our booking to a larger, luxurious vehicle ensuring the comfort and ease of our family throughout the journey. Her willingness to go above and beyond to address our needs was not only comforting but also highly professional showcasing the exceptional standards of customer service that SIXT maintains. The entire process was smooth and her friendly attitude made our whole experience truly memorable. I’ll not hesitate to share this experience with everyone I know and recommend dealing with SIXT. I am looking forward to having more journeys with you as a preferred and trusted car rental company. Please extend our heartfelt appreciation to your employee “Sonya” and our affirmation to her advice to book similar cars, we enjoyed our drive.

SIXT is turning into a scam. Ensure you take detailed pictures of every part of the car you rent, otherwise they will claim for each scratch. After 70 years of driving between my wife and I, with a single insurance claim on our own cars, we were incorrectly accused by SIXT for 3 damages after 200 miles driving - to the front, the back and the side of the car we rented. How we can make 3 damages to 3 different parts of the car is simply not logical. But SIXT relies on its own (poor) internal records of damages and then sends an unjust bill. Simply never ever use them again. And if you must, add 10 minutes before you drive away to take 4K pictures of each side of the car. But really, simply never use them is best. Please disregard the generic response that SIXT may make below. There is actually no actual normal conversation, and they simply send boiler plate legal fine print and then invoice your credit card for their fraudulent claim. After this - obviously our last ever SIXT experience - I then noticed they are close to bottom place on the Which! rankings of rental companies; I noticed they get 1* on tripadvisor across all global locations. SIXT deserves to be taken to court by somebody with the energy for that - please reach out if you are launching a class action lawsuit in the UK against them.

One of the worst experience I had with SIXT, which is unfortunate as I had used them beforenin the US. I made a booking almost 9 months back for a SUV that can hold 3 luggages as indicated online. The car choice was Peugeot 3008. 2 weeks before my pickup, I received an email saying my car will change to a Jeep Compass, which is still ok. On arrival, I was told they didn't have the car and if I need something that can hold 3 luggages, I will need to upgrade. Typically if the company doesn't have the car they indicated, they will provide a free upgrade. However, I was told I must pay a sum that is almost 50% more than my original booking or it is a take it or leave it situation. At that point in time, I felt that I was practically taken hostage on the situation as the choice is to stick with a smaller car that can'thold 3 luggages. Not wanting to delay further as I had my family with kids with me, I am left with no choice. I also subsequently found out that I was made to pay full cover when my original was partial. The lady who served me had dark coloured hair and was wearing glasses. The pick up was 26th Nov. My advise to other customers is to be careful of such handling from the staff. I have written to SIXT but some far have receive no feedback.

The staff that helped us was exceptionally nice. I would rebook just for him... but we arrived thinking we had a car big enough to hold 4ppl and luggage. We were wrong. They didn't have that many cars at all and we got a jeep to rent. It BARELY fit us with our luggage. It was a hybrid jeep, and no one told us how to use the dang thing. lol We didn't know how to charge it, and when we found out it didn't have the part, we needed to charge it. It was double the cost, then quoted, and was way more than we wanted to pay for. I would have shopped around more if we weren't pressed for time and exhausted from our flight. Oh, and when you leave the airport terminal, there are no signs that help you navigate to where SIXT is. We end up walking around the entire building first to only find out there is a lift you can take and a walking bridge to go over to get to SIXT. It was quite annoying and inconvenient. I probably will not be renting from this location again in the future. I'll opt for one in the actual airport. :Update: The drop off at Eurostar location was very easy and quick. We were on our way in no time.

Smooth collection of key at in-airport (Heathrow T2) desk without delay. Locating the car in the car park was also straightforward. Signage for return of all rental vehicles in T2 is sparse - particularly when you are trying to keep your eye on busy traffic. Return when you actually find your way back in to where to drop off was also very smooth. The Sixt location is clearly marked and a representative was waiting to collect key as we got our belongings out of the car. Watch out for "Premium Location Fee" - what this is for, I have no idea and increased by £10 between start and end of rental! As I didn't have time to search for a petrol station before returning, the Sixt cost of fueling 2/8ths of the tank (BMW218 Coupe) amounted to £43 ! I believe all of these ramp-up charges are consistent with car hire companies in general and gives the industry a rotten name. Overall I rent cars frequently across many countries , Sixt did a good job (compared to others) and I would rent again but ensure I have time to refuel before return. 5 stars would be given if the rip off charges were not applied.

We had a wonderful experience with Sixt at the Heathrow T2 car pick up. Corinne was the best rental sales agent we've had in many years of dealing with car hire services. She expressed genuine interest in our trip and where we were coming from, then took extra time to offer personal suggestions about where to go and what to do during our first day in London that wasn't the normal tourist activities/destinations. We took her up on these and had a wonderful time. The only feedback we would offer is to keep in mind that the Sixt car return is at the T2 Short Term Car Park, which is not clearly marked on the Heathrow signs. We spent a good deal of time trying to figure this out until we called Sixt and asked for clarification. Once parked though, it's a straight shot to baggage check-in and is a good location to get to your gate as soon as the vehicle is returned. The return process itself was quick and pain-free; friendly and personable employees all around. Thank you!

Arrived in UK on April 2nd for a 22-day hire, having fully paid for the rental in advance. I thought for the time we had the car (22 days) the cost was fairly reasonable. Before Sixt would release the car, I was required to pay an additional 330GBP bond which I was not told about in advance. Staff were helpful and I paid this and honestly the car was fine. Clean, as advertised, full tank etc. 100% no problems with the vehicle. Returned it, received the return email saying no extra damage and that it had a full tank and thought no more of it. 5 Days later find an extra unauthorized charge on my card (They had held onto my card details without my knowledge or permission it appears) and the banks says the transaction is already processed so I need to chase Sixt for a refund. Sixt have not told me what it is for and have not returned my bond or acknowledged they have it on their ''final invoice''. Would not recommend or use again.

Never using them again! I feel lied to, deceived and mislead on costs after asking very direct questions. Washer fluid empty so I had a front windscreen covered in muddy water impairing my vision on the motorway which is highly dangerous and nowhere to stop and fill for miles!. Extra charges Not explained properly, I asked my old total payable and new total with increased insurance added and was not told the total. the amount I was given was actually just the extra which basically doubled my entire cost! When I ask for the total payable to make a decision on proceeding I expect a total payable. Not smoke and mirrors, Clear and Direct answers must be given. My original so called "total" I had already paid then had a HUGE premium pick up location charge added. £98 + 20%VAT, I wasn't told about it or given the option for a no charge location. The whole thing then had VAT added on top. NEVER USING THESE SNEAKY PEOPLE EVER AGAIN.

CUSTOMER BEWARE! Please read the entire review. We were very happy at first. Our customer care agent when we got the car, Corinne, was great! Very helpful, very accommodating. The use of the car was fine. Return of the car was great! The problem was at the end when they received a parking ticket on our behalf during our trip. I fought the ticket, as it was in error, but they gave the parking company access to our credit card information to process the ticket WITHOUT MY PERMISSION. This fraudulent activity is NOT ACCEPTABLE and I have challenged the charge on my card. SIXT should never have released the information as they did not have the right to. I emailed them on this topic and they REFUSED TO RESPOND. I will never deal with them again and I highly recommend you don't either as they could easily do the same to you. Any company willing to hand out your personal information without cause is NOT TO BE TRUSTED. BEWARE!!!

These guys scared us wit a scratch we didn't do. When returned after 3 days of business trip which we didn't had any problem, when checking the car they said there was a scratch on the inside of the door where it closes. You can not even see it and we didn't do it. See the attached picture as proof. They told us they had to mark it but probably won't charge it. Seems they want you to add the extra insurance or if not try to get the money anyway. We use rental cars a lot in our company for business and this is the last time with Sixt most probably. Had other bad experiences in Italy with them too but this one was the worst. By the way also, in Amsterdam they won't pickup the phone even if it says business hours are from 06:30. And there is nobody to guide you around. Maybe is better to pay a bit more for another rental agency and get a decent customer service.

I wish all car rental could be as simple as SIXT at Heathrow. There desk is inside the airport and their cars are in the short stay car park (no shuttles!), there were no queues. Your salesperson heard that I had to make 2 bookings as our travel plans changed (son had chickenpox) and my booked car couldn't be extended, he straight away went the extra mile to ensure I only had to get one car for the duration of the trip and provided a discount so I wasn't hit too hard on additional cost. When I was filling up the car near the airport to return it, a Sixt employee happened to be there and offered for me to follow him to the airport and let me drop off the car there with no need to go back to any desk. I definitely recommend SIXT and their staff at Heathrow

I arrived in Heathrow Terminal 4, and after waiting for about 20 minutes in Bus stop 3, eventually I called the number for Sixt Heathrow on Google, after about 10 minutes waiting for an answer, The guy asked me for my booking reference and told me , there will be no pickup in T4 and I need to go to Terminal 2. I then , asked him to repeat the conversation, since I wanted to record it, that Sixt refused me service in T4. Eventually after about 15 minutes arguing, he gave me another telephone number, I called it, and you have a fantastic clerk , that took care of me working from the hotel in Terminal 5, she was kind and really saved the day , turned a bad experience into a good one. her name is Jarruna and Top Marks for her !!! 5 Star for her service

At first, we were going to pick-up our car at Terminal 5. However, it change to Terminal 2. We landed at Heathrow T5 quite late on 27th June, we made a call to double confirm the pick-up location and the staff said we have to go to T2. After travelled from T5 to T2 with 5 big suitcases with an elderly, we were told we can pick up our car in T5! Originally, we booked a Mercedes E class estate with 640 litres of boot space. We understand that is not guaranteed to have exactly the car we reserved but at least should offer similar model. However, the option are Audi Q3, Mercedes GLC (with extra cost) and Mercedes GLE (with much more extra cost). At the end, I have to pay £1200 more for the GLE. However, the staff are very friendly and helpful.

Booked a car to be picked up at Heathrow t2 in October. Our booking was handled by Hasan who was very helpful. We originally booked the smallest car for three people. But after his suggestion we decided to upgrade which was a smart choice because the original model that we wanted was actually too small. On top of that we had some issues with our credit cards. As international visitors this was a very huge problem for us. However he was very patient and helpful and let us take our time to sort it out with our bank, mind you it was already late at night. Everything did eventually get sorted out and we got our car. Overall a good experience, not much different from other companies I've hired from, and shout out to Hasan for assisting us.

i had booked and prepaid a car for my arrival to heathrow at 10:30pm, i have used Sixt many times in the past - but not the heathrow branch. after waiting for a lifetime they told me they couldnt give me a car as their system showed a bad credit rating. by then it was already 11pm and i was supposed to go pick up my (blind and elderly) mum in northamptonshire. they were unmovable..... i had to take an uber to go home in London and hire a zipcar for 5am the following day. i checked my credit score and it is 999 out of 1,000 so i complained by email and they sent a vague and standard answer about how they have their own credit checking systems etc. I will never use them again (Sixt in general, not just this office)

Easy access for terminal 2 arrival. They provide cars just within a 2 mins walk at outside car parking building at 4th floor. We should find a orange colored Sixt van to collect a car and a guy would set up our cars. Same location to return the car. The difficult thing was finding back the parking lot that we rented. Quite tricky way in, we had to drove around for 5 mins more to find the entrance of the car park building. Make sure to fill it up the gas earlier than we thought when driving in along the highway since it was difficult to get a gas station on the highway within 30 mins area from Heathrow. Otherwise, everything was perfect since we didnt have to get on the bus to reach rent a car desk.

They loaded on hidden charges. I have my original order, and the final invoice was over 300 pounds more for an 8 day hire. The invoice over the counter was also different. Staff on the desk were polite and helpful. Won't be renting from them again, no transparency and the scam you are pretending to offer a service, but they are really hitting you for extra charges. I am half expecting a phantom invoice as in a few weeks, as others have mentioned. The biggest red flag is when they mention that they don't have the car you ordered. It's a switch and bait tactic to load up hidden costs. The finals invoice had other strange costs, not on any other invoice

First time renting from SiXT. Waited in line for about 45 minutes before reaching the counter. This was a bit frustrating especially after a long flight. But it all changed when representative, Iona, called me to the counter. She was extremely friendly, courtesy, and just AWESOME to communicate with. Of course, I was offered a different car then I requested but I am not complaining. I finally was able to drive a Tesla in the UK. Other side of the road for me. I received a tiny bit of a training from Roman, who seemed a bit overwhelmed, but gave him a GREAT advise. Overall Satisfied with my experience.

The lady at reception was excellent helpful and went out of her way to ensure that we were happy after the booking being changed by Sixt . The gentleman working at the return area was very helpful and was happy in his work and took time to explain everything and give guidance of how to get into the area we needed to go to to meet flight and even walked with us to make sure we got to the correct area . These two members of Staff were excellent and were definitely the saving grace of this experience and because of the times, and the quality of the vehicles, I will use SITX again .

I was in London in late December 2022 and my wife and I had to make a last minute car rental to go to Stonehenge. Sixt was instrumental in helping us make it happen. I loved working with them and I cannot remember the representative I interacted with but he was a baller and I told him I would write a review for him. Because my brain is weird and I have ADHD, it popped in my brain this morning that I hadn't written the review and so I am doing it now. When I return in 2023, if I need to rent a vehicle I am going to go with Sixt. 10/10

Easy to find at terminal 2 . Very friendly staff not forcing upgrades down my throat. Very attentive to questions about finding an alternative car if I wanted to upgrade which I suggested . Rental car was in good shape 2023 Renault Clio which had wireless apple car play so no need to pay for gps upgrade 50 mpg!Return to terminal 2 was easy and just stay to right to short term parking and look for sixt sign overhead. Return staff very friendly also.2nd time renting within 2 years will definitely use again. Rented Aug 14- Aug 22 2023

They accepted the booking and the payment. After 10 hours, an hour before I was about to pickup the car, when my everybody in my household was ready for a roadtrip. They called and told me that they are cancelling from their end and they don’t have any cars. I don’t know how it works. I don’t know how they accepted the payment and took 10 hours to realise that they don’t have a vehicle. Europcar was better and they gave us a car at the last moment. BTW, the refund was delayed as well. Took a good 13 days for the refund.

I usually rent cars from other companies at this airport, as well as few others. Due to some unexpected circumstances, i had to ask SIXT for a car. All well until I after i had returned it. Apparently after driving on the motorway and A roads, it had developed to very light scratches. For those scratches, that cannot prossibly cost more than 20 quid to fix, they asked me for 900 pounds. This was the first and only time I'll ever consider this company after renting with others for years. Steer well clear!!

Outrageous basic insurance pricing, even after we had gotten our own excess insurance. LHR T2 returns inadequately sign-posted, and Waze sends you to drop off area, not only wrong, but costs GBP 5 that you have to spend time paying online, orherwise Sixt will also charge you Admin fees. Sixt staff refused to refund the GBP 5 . Staff should warn customers of this - it's not enough that their business card mentions 'Short Term Car Park' - most people will usyally really on GPS... Very poor service.

The gas tank wasn’t full, not much missing but they would have charged us if we would’ve left it the same conditions so we left it actually full. The car was also the worst one I’ve ever rented. The steering was pulling to the left and it was shaking really bad, basically an hazard. Absolutely horrible to drive especially for long journeys like I mentioned at the desk. As if it wasn’t enough I got charged more afterwards as well, it doesn’t even explain what hidden fee that is. Don’t recommend.

Terrible terrible experience. Left me stranded in Heathrow. After waiting 20 minutes for their bus that never arrives. I sprinted across terminals with an injured foot to get there at 23:56 to be told we turned the computer off at 23:52, come back tomorrow. Unbelievable. Do not trust their opening times. Called their customer services at 23:30 to ask will the bus come and can they wait, but they said T2 didnt answer the phone. All other companies buses came, so safer to use another company.

Terrible customer service! Rent a car last year in December and got a fine for parking, but it was a mistake, and they charged the penalty directly from my credit card! without notice. Now it is already almost half a year, and the problem still needs to be solved; I called the customer service today, and the employees have a horrible attitude and seems like they don't care about their customers. So now I will let my bank handle this, and I will never use Sixt UK to rent a car again. Never!

I am really feeling betrayed by the station. First they offered us a car from a much lower category. After we rejected we got a bigger car, but as I needed to change the credit card, we got a new contract and the old reservation was canceled. My original reservation incl. full insurance but the new only third party liability. I only detected that after checking the invoice vs. my original reservation once home. Luckily nothing happened but this is just not customer oriented behavior.

They try to sell me upgrades when I pick up the car three weeks ago, they tell me to inspect the car myself after I have a long trip on the plane without any help from the staff. When I return the car, the staff said I am rude on his report. He mark the dirt on the car and tyre as scratch and crack. They refuse to settle it on the spot. ( Because there is no accident). They sent me email on the next day. I think this is how the British make money from their customers.

Recommend avoiding Sixt and sticking with other brands like Enterprise instead. The company misleads you and aggressively pushes fees and additional services onto you. This is all implicitly encouraged to branch employees since they’re paid more as their sales numbers go up, and all they care about is getting a promotion and good reviews. Customer service is also unwilling to help or escalate the issue as it’s the employee’s word against your own. Avoid like fire.

A quick and easy car rental experience. Shuttle was waiting to transfer me to T2. 5 minutes at the east to find rental counter. Car was largely clean and full of fuel. No usual walk-around to check for damage but did receive a detailed list in the rental agreement. Return at T5 was easy to find and fast. Again no traditional walk-around on return. Careful when returning as they fly around the confined area when moving cars around. All in all a great experience.

I have never seen such a high standard and amazing service from a car rental than what I found at the pick up from Sixt at Terminal 2 in London Heathrow. The level of care from Gustavo, the gentleman that took care from me and my daughter while retrieving our booking was exceptional. He was effective, assertive and supportive. We got the exact car we needed, never been so happy with a rental. Thanks Gustavo for making our trip great and most important safe!

Sixt overcharged me by £351 for my rental, claiming excess mileage (over 500 miles). I drove from Heathrow to Shaftesbury, Shaftesbury to Tisbury, then Tisbury to Shepherd’s Bush. Nowhere near 500 miles. Customer service demanded proof, which I didn’t have since I’d never had issues with Sixt before. Protect yourself and photograph your beginning and end mileage because Sixt can defraud you and leave you no recourse.

We are very satisfied with our cooperation with the SIXT Care Hire at LHR (Heathrow Airport). Recently, it was the second time when we used this company during our visit to the UK. Focus on client's needs, excellent service, and supportive approach were highly appreciated. Special thanks to the SIXT agent - Iona (your support and advice were extremely helpful). I recommend this place, team, and company. Best regards

Probably the most convinient Car hire at T2 as the desk is in arrivals and the cars are in the car park on 4th floor. The collection experience could be improved and is not on par with other competitors at Heathrow (notably Avis, Enterprise, Alamo) as its more complicated to get the keys and go. Car itself had a vape cartridge left but otherwise they seem to have a good modern selection of cars and return was easy.

Horrible experience all around. Receiving the car was brutal, but in comparison to the drop off process it was a walk in the park. Be careful how they invoice you for the services. They accidently charged me twice and now after almost 2 months of reaching out, im still in the unknown. I was billed twice and have not received any assistance after calling and emailing support multiple times. No responses whatsoever.

I rated 1 star because the car was OK. What is not OK is fraud and scamming customers for apparent damage. In my case I have request for payment for a scratch on a wheel the paperwork at pick-up showed was already scratched. I'm not in the habit of measuring the length of every scratch when collecting a car. I protested this and made my comment on the instead of my signature. The picture shows the wheel.

It is a racist company targeting foreigners. A company that charges a fee for damage caused later to foreigners who leave after a brief trip. A company that no one responds to properly, such as the UK damage compensation team and the head office customer center. typical scammer. If you are curious about the case, please refer to the review of

Fernando was very helpful and we had a very nice conversation. He also managed to up-sell me to the Audi A3 which I’m very pleased I opted to do! Everything was smooth and quick and just a great experience. It really does make me want to only use Sixt from now on as I haven’t had this exceptional service from anywhere else. Fernando really is a credit to your company.

Worst experience ever! I was charged more than double the original reservation price and the agent didn’t even care to let me know about the price change! Extremely unprofessional and disappointed! Update: Sixt reached out to me and resolved the issue by refunding the extra charges to my credit card. Updating star rating from 1 to 3, 3 for the overall bad experience.

Sixt uk charged me gbp100 for a supposed parking fine charged by my hotel. I followed up with my hotel which has since refunded the fine to sixt. But sixt uk has not refunded me. It is nearly a month. I am being ghosted by sixt uk customer service. Zero response despite multiple emails from me. Where is my gbp100??? Think twice or thrice before using sixt uk

I would highly recommend Sixt, particularly at the Heathrow airport. Counter and cars were conveniently located. We flew into Terminal 2 and out of Terminal 5. There was a convenient pickup and drop location at each terminal which made their reservation quite manageable and saved us time. Corinne at the rental desk was extraordinarily pleasant and helpful.

Very good service with zero waiting time. I was in and out of the building in ten minutes. My experience with sixt globally is that to minimize time at the branch, please download the app and add all the requirements in it. The end user experience is much much better then. Heathrow staff though are among my favourite on the whole sixt global network.

Tremendously incompetent and slow. All car rental companies at LHR are terrible, but waiting in line for 30 mins is just totally not ok. The people at the desk are really friendly but it takes them 15 mins to process each customer. They need a whole workflow redesign. I recommend going with one of the other more established rental companies.

Amazing, brand NEW office in T2 Arrivals. So convenient! IMPORTANT: The desk is actually located in the Terminal 2 Arrivals Hall (Level 1). DON'T follow the elevator signs that will take you to Level 4. Level 4 is just the car park where you get the car once you have passed through the desk. You need to go to Level 1 Arrivals Hall first!

Overall the car pick-up and return experience is very good! I rent a Mini but was assigned a A1 which is very new and not bad either. Just wonder why SIXT indicates their station as T2/T3 while their actual location is at Sofitel of T5, Please use Sofitel as your GPS destination, and don't follow the T5 signage on your way of return!

Scam warning: This branch is known for charging people for bogus "damage" that doesn't exist, several weeks after you've returned a rental car. After it happened to me I discovered that they pull this little game all the time, the internet is rife with reports of it - and I know multiple other people who this has happened to.

Outstanding service and customer friendliness! These are special times and when traveling get the best possible car and service. It is now yet another occasion that Sixt has been such a great experience. Look no further and get your best possible car here! Thank you Jarrina and Aaron for your great help!

We were helped by Iona who was pleasant, caring, and supportive-there was a minor miscommunication about the car but it was easily and respectfully rectified and she went above and beyond in her service to assist us get us, and getting us an upgrade, which we really appreciated. Thank you to her!!!!

First time using SIXT, but the service we got was excellent. The gentleman who handed my booking was extremely helpful and sincere. Answered all our questions and provided the assistance we need. The car was near brand new in very good quality , except slightly expensive that we thought !

Josh is a TOP NOTCH agent! He took time to understand why I was in town, provided features and benefits of the insurance package, was extremely courteous, professional, friendly, and concise! He even informed me of places to go and see while here in London. 5 stars for Josh! Good dude!

Long drive from Terminal. Shuttle driver not helpful. One hour waiting time at the station. Regardless of Diamond status no upgrade (usually guaranteed). A larger car should cost 190 pounds extra per day. That is usury. Rude manager. Worst Sixt experience ever. Just british.

I got the exact car I booked. The pricing was competitive. The car was in great condition.The pickup & return were both smooth. The staff were very pleasant, professional & helpful. With the familiarity now, it becomes my default Car Hire Agency choice on travels to London.

Stay away from this rental company. They tried to charge $2900 for two days of a car rental, with a sketchy-looking invoice containing a $1400 “luxury” charge. Their nonexistent customer service left us with no option but to report the charge as fraudulent to cc company.

Overall a good experience with the car rental agency. The one issue is if you plan on taking the car to Dublin this is not included in the island Hopper fee and extra $60 a day will be required including signing forms, this is not well explained on their website.

I picked up my rental on August 5th. Iona was the rep helping me. She did a great job ensuring the process was smooth, my questions were answered and the car was ready. She has been the rep for me before as well and provided great service and support then too.

I rented from the HEATHROW airport location in London The service was prompt, friendly and professional. The vehicle was as advertised and comparably priced. Given the negative reviews of Sixt overall, I suspect the experience is very specific to the location.

Fantastic customer service thanks to Mr Roshan Fernando. Sixt needs to have more staff members like him. He went out of his way to make our rental better, even gave me his cell phone number to help if we had any issues. Overall we had a great experience!

Very helpful in arrival but bringing the car back was the issue as the location was very hard to find and the card with the QR Code did not bring us to the right location at all. I do think the rental cars are too expensive and so is the deposit.

New location is super convenient being right outside arrivals halls. Vehicles are located in 4th floor of short term parking which makes the whole process of pickup and return a breeze. Nice fleet with upgrades available for those with status.

Rented a minibus from them , seven hours before the rent start I went there to make sure everything is fine , but when I collect the vehicle they gave it to me full of rubbish , they change the vehicle it but still so dirty with ice on the

Looks very fine, but damn I’m 26 and apparently not old enough to rent a small Peugeot 308 without a 50£ surcharge lol Go there only if you’re old enough to get a senior discount card ;) Went to Europcar and was super nice …

My wife hired a car from sixty and the staff at Terminal 5 branch are dishonest and they ripped her off when she collected a car on 15th Oct by upgrading her car and telling her it’s a choice upgrade because they didn’t have an available

One of the worst experiences in the history of car rentals. The reception lady was the only calming down factor because she upgraded our timing. We were asked to go to the hotel and then asked to walk to the bus stop and had to wait more

I have hired a lot of cars from a number of places but this was by far the most positive experience. The customer service was excellent, they went above and beyond when I explained my needs and were incredibly pleasant to deal with. The

Great staff. However stay away from this opportunist company. I was fined 30£ for a traffic charge; this company charged another 40£ as a ‘service fee’. I’m deeply frustrated by Sixt profiteering from their customer’s misfortune. I will

Wonderful and pleasant! The staff at the Terminal 2 counter is courteous and takes time to explain the availability and features of the vehicle. I was explained the different offerings clearly. Would return again to take their service.

Regretfully, The Pickup desk attendent Mr Raj could not give me the car I had booked(3008 model or equivalent to accommodate my family and 4 bags) due to shortage or demand or whatever, as a result, I was given the option to take the

The worst customer service I have ever experienced. My reservation was for 28.06 at 21:00. But Sixt just forgot to tell me that office is closed. On the website it said they close at midnight. Calling them was not an option, nobody

The opening of the desk in the Terminal 2 arrivals with the cars parked in the T2 parking is a fantastic improvement which makes the whole rental process infinitely easier. The staff were super-efficient and very friendly.

Excellent Service. Reasonable Price. The staff here are super friendly. Sixt Car Rental Never make me disappoint. I recommend anyone who need a rental car . Please check at Sixt website before deal with another company.

Little-known fact: Sixt accepts maestro payment. So although I had imprudently maxed out my MasterCard limit without noticing, we were able to continue our UK holiday as planned. Big thanks to Jigna at the Sixt desk!

Great fleet of modern, sport packaged vehicles. All full-sized A4s have the S-line package. Was in and out in 5 minutes. Quick pickup outside the terminal, free Nespresso coffee and water. Would definitely rent again

SixT is good. I like the company and the overall experience is good. However, I currently have a flat tire somewhere in the Cotswold and I’ve been waiting for road side assistance for about 1.5 hours with no ETA.

Great to have a person in the booth at the airport, rather than having to take a bus out to the car (as with other companies). Lovely upgrade to a Merc E series, and fantastic hire. Will definitely use SIXT again

Five star experience at Heathrow Airport - really a pleasure to watch this service team in action. Refreshing after a long haul flight arrival. I'll definitely be using SIXT more regularly - thanks Iona!

Very good experience with SIXT customer service, the return process is super smooth, and the car was great! Although first time driving manual in almost 10 years, I had great experience with Skoda.

Fantastic service from Luis. I had trouble with the credit card I used to make the booking, but got is sorted with Luis's assurance. Great location and I would have no hesitation using Sixt again.

Great value for money, right at the airport so it cuts shuttle time, agents were kind and helpful. We did not get what we booked but our agent helped us to find a good compromise so happy days!

Great experience renting from here! Original car was not available but Chris was able to find a great alternative. Great customer service support following the rental also - thank you Emilio.

Staff were great ,very easy checkout process. Was concerned about the new return area in T2 but it was well signed and super easy to return . The car I had was the best rental I've ever had.

Travel agent behind the desk super friendly, helpfull and trying to do as good as possivle 5 stars plus. Sixt London and calling service 0 stars super rude and not willing to help or listen

Our in-bound flight was suspended until next day. Great experience as always, efficient check-in and return (Faheem), clean car. Would have given 5 stars but a backup light was burned out.

Great customer service, in a great location. Responses to email questions and queries answered almost immediately. SIXT Heathrow will definitely be my go to rental company in the future.

The sixt retal counter and vehicle pick garage is right in terminal 2. This makes it so convenient when picking up a vehicle after a long flight. The staff are very helpful and welcoming.

Great service at the SIXT counter. Long wait for the lifts to the carpark. Darkness in the carpark made familiarisation with the vehicle.difficult. Exit from carpark and airport was easy.

Stay away from this company. I rented for a day then returned it and 2 weeks later they claimed it had some damage which i denied strongly but they still took A thousand pounds from me.

Good luck returning to London Heathrow, you'll find sixt at terminal 2 by pure luck only, as there's no signs for sixt car rental returns. Terrible. Wont use sixt from lhr again.

Not easy to find the location for first time visitor. We ended up paid $10 pound parking fee to in and out of the T5 parking bldg and head to the Sofitel Hotel parking nearby.

Finally a pick-up desk at Terminal 2. This really saves a lot of time and even if prices a lower on other companies, i will choose Sixt thanks to the presence at Terminal 2.

First time using SIXT and was very happy with their service. Key collection and car pick up was quite far from each other. Jigna was incredibly helpful when finalizing car

Great car, great staff. Note that at Heathrow T2 you have to find counter first before proceeding to parking garage. Counter is located inside and a bit tucked away.

The service was superb and the service provided by Iona was amazing she explained and offered assistance so nicely that I am definitely will use SIXT service again.

- If the purposed upgrade will be cheaper.... - if staff at hand over can tell us what are the warning light is.... - if the car comes with required sensors/ camera

Convenient location at LHR Terminal 2. Can't give 5 stars as they recommended a car (BMW) that was too large for most English roads, and was uncomfortable inside.

Turn right when you come out of baggage/customs in terminal 2...not left like we did. Gabriel was awesome and made the whole process a pleasure to deal with.