Mixed Experience with VIP Rental: Ease of Booking, Communication Issues, and Misleading Information Rating: ★★☆☆☆ My recent experience with VIP Rental left me with mixed feelings. While the initial booking process was relatively hassle-free, several key aspects of the rental experience fell short of expectations. Here's an honest review of my encounter with VIP Rental: Booking Process (★★★★☆): One of the highlights of my experience was the ease of booking a rental car through VIP Rental. Their website was user-friendly, and the reservation process was straightforward. I appreciated the variety of vehicles available for rent and the ability to select the pick-up and drop-off locations. Communication Issues (★☆☆☆☆): The trouble began after we completed our reservation. Communication with VIP Rental proved to be a significant challenge. It was disappointing to encounter delays in receiving confirmation details and not being able to easily reach their customer service department. Emails went unanswered, and phone calls often resulted in long wait times or unhelpful responses. This lack of effective communication left me frustrated and concerned about the quality of service. Misleading Information (★★☆☆☆): One of the most troubling aspects of my experience with VIP Rental was the inaccurate information provided on their website. We booked a car based on the details displayed, including the number of people and luggage that would comfortably fit in the vehicle. Unfortunately, upon receiving the rental car, we realized that the information was grossly inaccurate. The vehicle was far smaller than advertised, causing discomfort and inconvenience during our trip. This misrepresentation of essential details is misleading and unacceptable. Unfulfilled Promises (★☆☆☆☆): During the booking process, we were assured that the rental car would come equipped with navigation. However, upon receiving the car, we discovered that it did not have a navigation system. When we inquired about this at the rental desk, we were met with indifference and told that no navigation system was available. This inconsistency in the information provided and the unmet promises left us feeling disappointed and inconvenienced. Lack of Accountability (★☆☆☆☆): Perhaps the most concerning aspect of my experience with VIP Rental was their unwillingness to accept complaints or feedback regarding our disappointing experience. In an era where customer feedback is valued and improvements are expected, their refusal to acknowledge our concerns was disheartening. In conclusion, while VIP Rental may excel in providing an easy booking process, the overall experience was marred by communication issues, misleading information, unfulfilled promises, and a lack of accountability. I would advise potential customers to exercise caution and consider alternative rental providers until VIP Rental addresses these critical issues and prioritizes customer satisfaction.

Do Not Hire From VIP Cars – No Aftercare / Consumer Support Rented a car through VIP Cars – and wanted something specific. Luxury SUV, Automatic. So hired a BMW X5 through VIP Cars from a company that stated it was “On Airport”. When we arrived at our destination, we were sent a video to follow directions to the car rental office, which was 15 minutes’ walk off site, and down roads with no pavement. With suitcases and a baby in pram, you can imagine not great, and clearly VIP Cars does not validation of the data they hold on their car rental vendors. When we arrived, the office was a worn down cabin at the side of the road, and the car was a 2010 BMW X5 (13 years old) that was in such bad condition with dents, scratches, and illegally worn out tires. We told the company this was not acceptable and we would not take our baby in a car that was clearly unsafe, and we needed something more modern and in reasonable condition considering we had paid a premium. The only car they had to offer was a 2022 MG Manual. This is not in the same class (BMW Vs MG) and was manual so would not work for us. We were told that to cancel we would have to contact VIP Cars as they do not control the deposit and it was nothing to do with them. We contacted VIP Cars, who said they would speak to the car rental company. After they spoke with them, VIP Cars claimed that the rental company had offered a another option, and that if we had not taken it, that was our issue and that they would not return the refund. I challenged this for the next few days back and forth, and they continued to claim they were working on it with the rental company and then would come back with another excuse. They even tried to claim the original car was 2015, when I had taken photo and video evidence, and then they corrected their story again. They also claimed they had an “Agent” look in to the situation and evaluate the car and that it was in good condition.. again I had the photos and video evidence to refute this. Each excuse they made, we had evidence to challenge it and support their false claims. After days of back and forward and no help, they offered to return only the insurance. There is no help for the consumer from this company, and all they care about is keeping their deposit and making excuses even when confronted with all the evidence. My recommendation is to stay well clear of this company, as any issues that arise they will not support you. In the end, I went to my Credit Card company and they returned the money based on all the evidence I provided. Don’t use this company if you want any form of customer service.

Very displeased with their Premium Insurance. Excellent customer support. 4 items in review, 1 bad 3 good: 1. Bad: We were sold premium insurance during the rental process with VIPCars, but it was not the final rental company's insurance, and the terms were less than favourable. We later realized that if any problems would happen, we would have to pay for it ourselves initially and then collect all paperwork (invoices, maybe a police report?), and send those to VIPCars for them to process and hopefully return the money. But we all know how these processes work, there would be no telling how long the money would take to return, or even if some would not be returned because we would be missing some detail like a police report or whatever. Maybe if there was a simple pdf "premium insurance - how to" outlining how to act in case of accident, we could have felt comfortable about it. 1.b. We ended up getting the rental company's premium insurance on top... double insured. :( That one was a proper premium insurance: we just had to leave the normal deposit as in any rental, the insurance covers all problems, and we receive the deposit at end of rental. Some smiles, and "hope to see you again". Simple, effective. Perfect. This is what the VipCars premium insurance should be like. 2. Quite good: Support staff was helpful, and clear. Excellent service. But I only understood later the terms of the Premium Insurance. I feel that they should have briefly mentioned the activation process, as it is different from the expected. In this, I feel that they just made it simple quick and very pleasant, in order to get their money - but did not bother to respect me as a customer. 3. Good: It felt that their price-aggregation worked quite well. 4. Excellent: Service by the final rental company was very good. Kudos to AlquiCoche! Would use them again.

Can't completely blame the VIP Cars but customers loose trust if support is not provided. To go into detail I was booking rental car through VIP cars in New Zealand. They have offered booking with YES car rentals. I have been provided with all booking details including 24 x 7 support during my booking. During my trip car broke down in middle of jungle. I have called the assistance number for help. No one picks up call. Called the YES rental company and they ask me to call another number. I call them and the guys who receives my call after listening to my situation just simply says you need to find someone by yourself to sort it out. I call VIP cars and they say its Yes Rentals who has to help and insist there is no road side assistance. I explained them rental car company gives contact for assistance even though i get charged. But any rental company provides a assistance contact number for car breakdowns. YES rentals did provide one claiming 24 x 7 and no one responses on the number. VIP Cars also try to call the number and they too don't get response. So i was stuck no where in middle of a jungle with no help from both VIP cars and YES rentals. I had tours booked and i had to miss them . VIP cars get their share of fees. Rental company gets they rental charges paid but as end customer i am left out with no help and losing gall my money for bookings. None of the companies really tried to help me out. I have previosly did multiple car hires in New Zealand south Island and can tell you all those companies are very helping and value their customers. Finally my 9 year old son comes up with this. " Say NO to YES cars".

Con artists and liers ! After an hour searching for the so called in airport location, greeted upon by a very unfriendly Sovoy employee. After paying a huge reserve amount of 3 thousand euros and paying for the rental of the car, they told me they do not have the reserved car available (a large crossover Hyundai Tucson). An upgrade was not possible as they only had a small VW troc, which would not fit all of our luggage. After a long discussion they told me I could choose another car at there depot site were I would also pickup the child seats I payed extra for. Half hour drive to there depot !! Tired and hungry kids in the back of the car en route to a depot in the opposite direction of our vacation destination with an unfriendly Sovoy employee, not what I pictured when booking through VIP cars. At the depot they had just one working car that was even smaller, the other cars were being serviced and thus not available. Backed in a corner feeling conned I accepted the troc as just wanted to get out of there. Just waiting for the child seats, after another half hour wait they told me no child seats were available. I was furious!!! That moment I called VIP cars customer service. Long story short, customer service of VIP couldn’t help me, but they would start a refund proces which they would confirm via email, I never had that email. So there you have it… very very very bad experience!

Awful experience! Never ever again booking from VIPcars. Lack of communication about the meeting point for the pick up. Ended up waiting 45mins plus for one of the drivers to arrive. Your rental office in Thessaloniki,Greece it is hidden and gives the feeling of a fraud. The staff at the rental office kept asking me about cash payment. They even said "even the bare minimum of cash you got on you will do". Which it felt like they wanted to scam me. The PDQ machine declined my card payment three times and the reason is that my bank did not trust the location of payment and detected a chance of a fraud. I used my card straight away after I left and was working perfectly fine. They even asked me if I want them to drive me to another rental company. Which I declined on the offer and just asked them to drive me where they picked me up from first.

I was given good support and assurance from Harvey after booking a car with VIP Cars that we would receive excellent out of hours service as our flight would arrive at 22:00pm. Feeling very confident that all will be well when we reach Italy. They not very reliable. Whenever ever I spoke to a different customer service representative, I got a different story. They changed my car & said I would not have to pay an out of hours fee if I excepted the change. The next rep said I would have to pay the out of hours fee and that if my plane was late the office with close & they would not wait for me. I ended up cancelling my booking because I did not feel confident. I did not want to be stranded in Italy. Got a good company, cheaper price and no out of hours fee. They will track my flight & wait for me. That’s customer service.

We were greeted by a lovely polite gentleman at the designated meeting point. The total process of meeting him to driving away took 10mins. He explained everything clearly and even recommended some places to visit. I was very impressed he encouraged me to take a walk round video of the car and make sure I was happy with it, I was very happy as we booked an Aygo ( it was the cheapest and there were only 2 of us ) but received a free upgrade. We had to pay the deposit for the car but before we did he explained about the extra insurance we could take out and what it covered and this would mean we didn't need to leave a deposit. He didn't pressure me at all into taking it, I did as it was a bargain ( 7 Euro a day ) I would definitely recommend VIPCars , Easy to book and modify if needed and a pleasure to deal with.

ENGLİSCH Even though we were there at the exact meeting time at Antalya Airport, with two small children, in 45°C hot weather, we had to wait for them for 90 minutes. The vehicle was not the vehicle it was supposed to be. When we received the vehicle, there was 5 km Reserve in the fuel tank. Although it is written on the website that the credit card deposit will be refunded within 20 or 25 days, my deposit has still not been refunded despite my repeated calls for 45 days. Finally, I cannot reach the intermediary company Vip car in any way. They don't take any responsibility anyway. and they don't help. Do not pay the deposit with your credit card as it will not be refunded later. I have gained experience. I definitely can't recommend it to anyone. The best solution is to Choosing another Car rental Company .

Don't go third party with companies like VIPcars. Just go direct with the car rental companies. They require you to pay upfront (no pending charges) so when there is a problem, (in my case, was unable to pickup the car) they refuse to refund the money even though they weren't charged a dime from the car rental companies. I'm sure I agreed to waive my right to a refund in the terms that nobody reads but it's still a slimy practice on their end. Just avoid them, it's just another stress factor to add to your life and usually aren't any cheaper; they're just promoted by sites like kayak. UPDATE: Just wanted to point out the generic canned response they provide to negative online reviews provided by anyone who has already wasted their time with their customer service team as if we wish to restart the process.

AVOID AT ALL COSTS Booked a hire car and although the website states no hidden fees, I arrived to collect the car and the miserable woman at Malaga airport at the firefly desk was asking me to pay over €200 on top of the original quote I had booked with. They send your email confirmation WITHOUT the amount you agreed to , so when you go to show anyone this they look at you like you’re stupid. I didn’t take the vehicle due to the ridiculous costs and raised a dispute with my bank. They are now saying I cancelled the car after I collected it even though I didn’t take the car. Only book if you’re happy being scammed out of hundreds of pounds of hidden fees and want to receive the worst possible service.

Do not use vipcars, it's a third party company, especially don't get insurance through them, waste of money, read the blue print. Got the car in krakow poland with vipcars, got the full protection insurance, the actual company was carnet (another scam, will charge you for some damages that you didn't do). So returned the car in same condition on agreed date, a month later they charged my card 700 euro for some damages without even letting me know, no pictures, no calls, just an email post factum with an invoice. Now, I opened a claim with vipcars, since I got the insurance with them, got an answer, no claims after 28 days of return date. Stay away, use normal rental companies, not these scammers

Picked up the car at Enterprise at Bilbao train station. Easy to find and no problems entering/exiting the place. A very good pick up and very quick. Everything explained and we were on our way and were not pestered or threatened with the extras other companies tend to try and frighten you with. I had my own insurance policy when they asked so no problems. Highly recommend Enterprise as I have hired elsewhere with them. I also once had a small bump and I was really impressed with how it was all handled and I was easily able to claim on my own insurance. Thank you.

As always, you can tell how good a service is when things go wrong and how it is dealt with. Unfortunately, in the case of Seven Auto and VIP Cars, have both been terrible to deal with. Long story short - Seven Auto were dishonest and made me pay over $500 claiming that the insurance from their partner (from VIP Cars) was not sufficient, even though the documentation clearly stated it was. VIP Cars then offered a pathetic $100 refund which clearly demonstrates their disregard for customers. I shall be looking for legal advice on the matter now.

They had the lowest price for a rental car from the airport in Baltimore, Maryland USA as a third-party vendor - the car was actually from another agency. When we arrived at the airport to pick up our reserved car, the agency informed us that they had zero cars available and we would have to wait at least several hours. We rented from another company, and VIPCars cancelled our reservation with a full refund (thanks Nathan!). We didn't get the car we reserved, but they were easy to contact and provided good customer service.

I had excellent customer service with VIPCars even though the car rental company did not come through. I booked an online reservation with VIPCars, and everything was great. I flew into Philly and went to my car rental company listed in my contract. Long story short, the car rental company did not have any cars available when I arrived. The wait time for a car was about 3 hours! I called customer service at VIPCars, and they handled my situation. The cancelled my reservation and gave me a full refund several days later.

AVOID AT ALL COSTS. I booked a car through VIP when travelling to India. When arriving at Cochin airport, no one was there to meet us. We had a 4 hour drive to our hotel and was stuck at the airport and ended up getting a taxi after waiting around for 3 hours having been told the car was coming. It never arrived. Absolutely disgraceful behaviour. I emailed VIP and they haven't even bothered responding. Not often I'm shocked by a service, so please be careful if booking with them. Choose a reputable company.

Have used vip cars for a big trip to zakopane Poland we booked a minibus and a car at krakow airport vip booked us CARNET hire cars vip cars have been faultless very good customer service Carnet hire cars we did take out their own full insurance as was massive snow storms but the check in was quick and efficient the girls on check in desk walked us to our vehicles which were clean and modern and drop off also no problems at all Good service from vip cars and carnet hire would definitely use these again

I had to modify my reservation due to a change in a flight arrival. I called the customer support number and got a very nice gentleman named Dave Wilson. Dave was very helpful in getting my reservation modified and also was very pleasant to talk to, something you dont get much of these days. It was a very pleasurable experience and I must say that Dave is a great asset to VIP Cars, he should be commended. I will use VIP Cars again in the future due to the experience I had with Dave on the phone today

Rung VIP & spoke to Alice who was able to change my pickup time from 2200 to 1800 in such prompt, efficient manner. She stayed online with me throughout the whole thing & even promptly sent me the updated Voucher. Her manner on the phone was very clear, always making sure I understood, now I can travel across to USA stress free. Thankyou Alice you really made my day! esp when I mentioned I was travelling with 11 people & the headache of that, you just took that completely off me, so I say THANKYOu

Do not rent cars from this company. The prices are a scam, because at the counter when you pick up the car, they force you to buy insurance, which costs 4 times the rental price and in the end becomes more expensive. Then you complain and they say it's not their fault. So you are with your family on vacation in a country that doesn't speak your language and with a trip scheduled you are forced to pay because you won't be able to find a car at that time. VIP Cars is a company that scams people.

I'm always wary about going with the cheapest car hire option, but as it was payment on collection I thought might as well, as there's nothing to loose. Also in Italy the chances are you'll get a dink or bump so I never go for a prestige motor. So booked a Fiat 500, expecting a Panda, but there was a nice new 500 waiting for us, with sun roof as well. Very happy. Also only a low deposit was taken on my credit card of £600. Can highly recommend VIPCars and would be happy to use them again.

I called VIPCars for clarification on a policy from the rental company providing our car in Barbados. Nathan was very friendly and helpful. He tried several ways to get the answer but when he wasn't able to he offered another solution. He provided the number for the rental company for me to call if I wished and additionally he wrote an email to the company to ensure that I would have the information I needed. Great customer service!

The rental process was straightforward, the person at the counter explained in detail the conditions of the contract (petrol full to full, insurance, maximum km, etc.) He told me there were a few scratches on the car, and advise me to take pictures of the car, so I did. Signed the paperwork and left. At the moment of return, the person checked the car and everything was fine. No surprises. I would recommend Firefly without a doubt.

Please be aware. A worst costumer service you can get. This company take its commissions from scam rental companies and get its way out of problem it causes. I will quote their response after a scam rental company charged my card and ask me to be patient for 2 moths “Please be informed that after multiple reminder, we have not received any response from supplier. I would request you to contact them directly” Really!!!

Thank you so much. We had a great rental experience from the time of booking, collecting the car from London and returning it to the Leeds Bradford Airport. Your staff were so friendly, helpful and professional. The car more than met our expectations, very comfortable and economical to drive. Would book with VIP cars again in the future. Thank you very much. Gold stars all the way. Cheers Freda & Stephen Ennor

I encountered several problems: 1- I reserved a Kia Sportage, I was given a Suzuki Breza 2- On the contract, I had to pay €585, on site I paid €622 because they apply a high exchange rate 3- To leave the airport, I had to pay 60€ for parking because the rental companies forgot to give the parking ticket. 4- they were dishonest, making me believe that they gave me the exit ticket for the parking lot to flee

I HAD SMALL ACCIDENT IN SARAJEVO AND IS NOT MY MISTAKE AND THE PICE INSURED ME THAT THE SECOND PART'S INSURANCE WILL REPAIR THE CAR .. AND THE MY RENT CAR WILL NOT PAY 1 EURO. WHILE THE LOCAL RENT CAR CHARGE ME 650 EURO.. AS I DON'T HAVE INSURANCE FOR MY RENT CAR .. SO . VIP RENT CAR SITE RENT THE CAR WITHOUT INSURANCE. ANYBODY HEAR THIS BEFORE. PAYING 650 EURO AND NOT YOUR MISTAKE. For such accident.

They’re late for pickup about 1 hour and late for handing over the car. Due to the fact that someone else came despite returning the car in perfect condition, I did not receive the deposit, because I would have to wait about an hour for someone else to come, but I did not have time because He was late to pick up the car, my flight was in less than an hour. I heartily do not recommend

Great agency ☺️with an amazing customer service. What I particularly like on VIP cars is their uncomplicated way to communicate with the customer at any time. I will never forget that night at Thessaloniki airport being dumped by the rental company and vip cars saving my trip and making sure, I come home safe. Since then I never booked a rental with another agency.

Communications was very clear on what is in/excluded in my booking. I was able to easily get hold of a person on the phone to help me modify the booking. Sylvester Woods understood exactly what was required to make the modification and was also able to clearly explain the difference in cost to me as well as the impact on the rental cover bought previously.

Bad experience, I arrived at the place, there was no confirmation of the reservation. I was forced to pay additional amounts as insurance and the rental went from 100 USD to 830 USD. You arrive with your family in a foreign country, you don't speak English and if you don't pay you will be left without a car. Experience rium, I was robbed and deceived.

Excellent service. Very helpful fliendly and polite staff. The car was very clean and in very good condition. The guys chekcing the car out were very thorough and together we marked up any chips and scratches, same on return [ no new issues thankfully ]. Overall a very positive experience and I would use VIPcars again highly recommend them.

All went very well, from the reservation itself, adding full coverage with zero excess payments (in case of an insured event), to the car pickup. I will definitely order my next car here/ Please make sure to call the number on the order as soon as you leave the terminal and a shuttle will pick you to the physical location, 3 minutes drive.

Good follow up customer service following some confusion over collection and drop off locations. Got booking dorted out, and contact details for one of the operators, Roman Padilla, should I have any trouble with the booking. Reassuring and more personal service to have a name and a contact number than just being available online

First time I've used VIP cars. We had some flight delay issues, contacted tham and not only did they sort a new time out for pickup after our 8hr delay, they had a back up car on standby if we had further issues. Excellent customer service a big thanks to Dave and the team for keeping us informed both by mobile & email. …

They were very nice and helpful at the rental company in Réunion. We solved everything quickly. The car was great and reliable. We were very satisfied and enjoyed our vacation. We will of course be happy to return to this company next time, wherever we are in the world. Thank you SIXT and VIP Cars for your services.

Spoke to Nathan and he was super helpful to complete my booking. Needed to make changes in reservation due to change in travel plan. Called their customer service and spoke to Surinna, she was super helpful to get the things done without charging any cancellation or amendment fee. I recommend their services.

We needed a car but then our plans changed and so we started a chat to cancel. Mr Frank Marino was the person we chatted with. He explained all our options and initiated the cancellation. He was very responsive and clear in his communication. He’s the kind of support that is better than the 5 star maximum.

Deven Rolly was super helpful! I contacted him on a Sunday night after making rental car reservations because I didn't receive my confirmation after booking. He quickly realized that I missed spelled my email and corrected the issue. I have my confirmation and feel prepared for my trip now. Thank you!

I messed up my reservation with a typo on my email address meaning I could not receive confirmation of booking. I contacted the Live Chat and the operator, Sylvester Woods, solved the problem and sent my voucher in minutes. Extremely prompt, efficient and professional help. Excellent customer service.

I had booked a car with VIP Cars and my flight got cancelled. Andrew Wilson from VIP Cars helped me with the reservation updates! Very polite and friendly customer service. Saved me ton of tension on my travel. I 100% would recommend VIP Cars! And I can’t thank enough Andrew for his patience!!

Update on the my original negative review. They have accepted their mistake and intitiated refund after the issue was brought forth on social media. Would like to now recommend them for stepping up and addressing a customer's concern. Would definitely use their services again.

Very happy with the service) the car was very clean and worked perfectly. The stuff also very friendly, nobody tried to sell some extra insurance. Transfer back to the airport was provided 5 mins after the car return. Deposit was received the next day. Highly recommended!!

This is my first experience with VIPCard, I am very satisfied with their services. Their customer service is very supportive and kind. My customer service agent name was Deven, he was very kind and responsive. Thank you Deven for you kind assistances during the booking.

Great customer service - call answered immediately and rep took care of the modification to my reservation capably and efficiently. Called back to make sure everything was right. If only other companies had customer service this responsive. Very impressed. Thank you!

I would like to change my booking schedule for my trip in Thai, as the booking is really full in that period, Alice helped me to negotiate with the supplier to get the best solution. Her altitude is really good and very quickly action to my requests. Thanks Alice!

I had the pleasure of interacting with Garry during a live chat session with VIP Cars Rent a Car company's customer support. Garry's assistance left a lasting impression on me. His exceptional professionalism and dedication to helping customers truly stood out.

I have used VIPCARS for my car hire bookings in Cyprus many times and will continue to do so. They offer a great service and great value. The guys in the local office are friendly, helpful and professional and make the whole experience easy and hassle free.

The worst been trying to get a refund, they keep promising to call within 24 hours but never call back. Going to have to have Amex deal with them. Google lists them first but my advice go with an established brand, never use these guys. Complete rip off.

I have just booked on line. I had a few questions and used LIVE CHAT and spoke with Serena Flores. She was very plesent and answered my questions quickly and made the change I asked. I hate these live chats but this one is first class. thank you Serena

I have used the live chat help because I did book by mistake the full protection and I wanted it canceled. Garry was very responsive and friendly and did the cancelation in real time. Everything took less than 5 minutes. His support was great!

I was helped by Nathan Metha for changing the pick up time. Colombia was not reachable he send a mail and promised me he would contact me if he had an answer. And so he did with a positive answer. That Made me feel secure about the reservation

All aspects of the process were easy and stress free. Excellent value for money. When we arrived at the airport the pick up process was simple and straightforward. We were presented with a selection of unlocked vehicles from the category we

They sell you an insurance online, when you get to the store of the car company, they offer you a better insurance saying that VIP will refund you the previous one you bough, but they refuse to refund, so you then have two insurances (One

Free upgrade to a Skoda Scala which was a joy to drive. Car condition given as 4 star because if previous client's dings and dents, but aside from its' aesthetic looks, the car drove perfectly and was clean and presentable inside. I'd use

Ann Bee Car Rental was awesome booked through VIP cars . Harry met us in the airport and we were driving away in 20 mins in a great new MG5 suv . We returned it out of hours which was a great help in the international short stay car park

I made a first booking and everything went smoothly. When I tried to make a 2nd booking, I ran into some issues of the website not loading the page. Jason Roy from the live chat was very helpful to assist to make the reservation for me.

We hired a great car ( Subaru Forrester ) it was clean and reliable' It also came with an umbrella which we had to use on 2 occasions, also a phone holder and cable. its the little things . We will have no hesitancy of reusing again.

Really good experience. Chose this company as noted the good previous reviews. Not disappointed. Staff on front desk really warm and friendly. Car upgraded as a bonus. Felt a real sense of confidence in hiring the car. Recommended.

I rented a Jeep compass had a mazda cx3 instead so not similar at all and had to pay 400 dollars more to supplier than what was said .tried two Times to contact vipcars they said we ll get back to you in 2 days they never did !

VIP car rentals are an excellent choice. The staff are really friendly and helpful. They are very handy to the airport. They have a shuttle bus to take you to and from that runs every 10mins. I would definitely use them again

So happy that I found this site and what a great experience. Staff are so friendly and helpful. My rental was ready to go and it was so easy! Job well done and I will definitely book with you on my next trip.

This is after the booking and before the pick up: Great customer service, easy to reach and very helpful. Pete, answered my questions in no time and shared information I needed. So far a great experience

Had a great customer service experience with Carol from the UK service center. We mistakenly booked for the wrong pickup time and she quickly amended our reservation for the correct time. Thanks, Carol~

Had some questions and changes to make, got in contact with customer support and Allan Shelves got it sorted ASAP. plus whenever I have booked thorough VIPCars I have never has issues plus best prices.

The VIPcars insurance is legit! team is super helpful and reliable. Special thanks to Aaron who helped me out with my damages and smoothly provided me a refund in my account. We definitely recommend.

I had to cancel 48 hours prior to leaving and Garry was most helpful on the chat who I had to advise of this, he made it easy to cancel and refunded my money that was paid online. Well done Garry.

Don't ever use this company. I've sent them four emails to complain about AutoUnion, as they took an additional $200 without informing me or obtaining my consent. Stay away from them. SCAMMERS!

Alice Scott did such a wonderful job helping me out with an issue I had made during booking. Super fast, friendly and helpful. Thank you. Will recommend this place to family and friends

Update: I still haven’t received a refund from the rental company more than 2 weeks later (after verbally being told I would receive it), and I even had to call to to request it again.

Nathan helped me make some necessary changes to my travel plans and was efficient, knowledgeable and pleasant to deal with. He deserves the full five stars I gave his helpful service

Appreciate Dan’s persistence in resolving issues. The 2nd attempt was successful, and the follow-up call demonstrated a commitment to customer satisfaction. Grateful for the effort!

Nathan was exceptional in assisting with my booking modification. His professionalism stood out, and I greatly appreciated his helpful approach. Highly recommend this service!

Great experience. Both pick up and drop off took only a few minutes. Happy with the car and it was definitely a great value for the cost. Would definitely use them again.

Andrew Wilson assisted me in cancelling my reservation due to cancelled travel plans. He was fast, courteous and processed my refund without hesitation. Thank you Andrew!

Great service. No hassles at the pick-up or drop-off and no problems with the car. An overall great experience. Would highly recommend as was very good value for money.

I had an issue with my booking which was dealt with straight away thanks to the operator Frank Marino. I am sure the rest of my experience with them will be great!

Very smooth process with efficient staff that responded immediately to my queries. The delivery of the car was prompt. I would definitely recommend using them.

Great customer service! Mandy was very very helpful for my group trip to Italy. We had several last minute changes, and she helped us quickly and efficiently.

Brilliant customer support by Nathan Mehta. All my queries were answered, and he waited until the issue was resolved.. thank you for making my job very easy.

just had to correct a mistake by myself not entering correct email. Pete Panwar talked me through it all. A massive help and weight off my mind. Thanks Pete

Deven helped me efficiently and was highly communicative throughout the whole process of confirming my booking. Looking forward to my trip. Thanks Deven.

Always Amazing experience with VIP Cars. Specially customer service, quick response, fast booking refunds etc. Special Thanks to Mr. Tony Rief.

Had to cancel my booking less than 24hrs prior to my collection date. Gary was superb and sorted out the full refund. Excellent service!

Have used VIP Cars on a number of occasions and always save money. Great service with easy to use website. Could not recommend higher.

Excellent service for money. Probably the cheapest rental firm on Gran Canaria. Easy pick up at airport. Very friendly staff.

Nathan Mehta went above & beyond to modify my pick-up time which I was unable to do online! Efficient & personable.

Fabulous service. Friendly and a great quality car at a reasonable price. Definitely be using on our next trip.

Booking and price was good! Customer Service request was solved very fast by deven! Thank you