I have probably just experienced the worst customer service at the Shiels parabanks store. I consider the Australia retail sector to generally be very good interms of understanding customer centricity and to treat customers with the level of dignity and respect deserved by customers who make a purchase and support your business. However, the experience I had with Shiels parabanks today was quite the opposite. There were two female staff members on duty today I.e.Sunday 8th January 2023 from around 3 pm till the store closed at 5pm. Unfortunately the demeanour of one of the two (the one who was shorter in height) was reprehensible. As I belong to a racial minority one tends to assume that such behaviour is racially motivated but in this case I think she was just not interested in us (I was there with my wife and 2 kids) even though we were the only customers in the shop at the time. Even with the pathetic and judgemental looks she gave us my wife who generally gets anxious in such situations didn't say anything and didn't let me say anything ended up buying 2 watches, a pair of studs and a ring to give as gifts, however, when it came time for payment the sales person hurriedly shoved it in one small bag and just handed it to her. No 'thank you', no 'have a good day' nothing... the feeling I got was as if this sales staff just did me and my family a favour by letting us purchase our items from shiels. This is the second time in my life that I have even written a review of this type as I believe in positive reinforcement and professionally work with people with a disability but unfortunately in this instance I just can't ignore it since I suspect there must definitely be a pattern here as she does not deserve to work in customer service with that attitude and what's worse to represent Shiels. Around 4:45 pm when we sat in our car in the parking lot my wife discovered that one of the item (a ring)she bought was missing from the bag that was shoved together for us. So I left my wife and kids in the car and since it was close to closing time, I hurriedly walked over to the store to politelt ask her ( same sales woman) to please check if the ring had been given to us to which she snapped 'where is your receipt'. My question is that since it later turned out that she had infact not given us the ring but what's worse is instead of making at attempt to contact us through our membership details to come back and collect our ring from the store, she had put the ring we had BOUGHT and paid for back on display. She gave me the ring after I showed her a copy of my receipt which my wife took a picture of and sent me from our car and gave me a 1 second token sorry for what could have turned out to be a financially and emotionally disastrous situation while her and shiels got to deny the whole thing. I demand an apology (not a coupon, not money, not voucher) but an apology for the way my family and myself have been treated. I have been shopping at shiels for years and have spent thousands of dollars there (check my membership but even if I hadn't I didn't deserve to be treated this way.

Worst staff, waste of time, waste of space of a store. Second time I've tried to buy, won't try again. My first visit maybe a month or two ago, I stood there while 3 workers were on, two of which were not dealing with customers but stood chatting, I waited 5 minutes, assumed busy, went to another store and came back, now no customers, all 3 on floor, all of which just ignored my existence. Tonight 25/11/21, one staff member, chatting to a security guard, at first I dont mind, she sees me and they start wrapping up to get to me, cool, then another woman comes into store and the worker immediately served her first? I immediately don't matter all of a sudden despite have waiting, I looked at your staff member who obviously knew she had done wrong and then I walked off. Your staff are ridiculous. I won't be back. Had my card ready to go both visits, knew exactly what I wanted, no service. Disgusting.

I went in today to exchange my chain which had turned silver , still under warranty but all 3 woman at the front counter told me it’s not their problem because I bought it online . They told me I had to call up and sort out returns myself , all 3 woman were rude and dismissive. I will never use this shop at oarabanks again . Disgusting customer service.

Very quick friendly service. I had the website showing the item I wanted in the browser on my phone, and it said there was stock at this store. Showed the shop assistant the photo, she looked it up on the computer and went and got it out of the display. Bought it ... in and out in 5 minutes.

Great prices, and amazing customer service guaranteed every visit! And if your ever in store, look for Melanie and Venessa you’ll be sure to leave satisfied if either one of them is looking after you. Thanks for always providing exceptional customer service Shiels.

Thanks to Tabitha and staff who were able to get a diamond ring in for me, I was looking since September. Great ring, looks amazing, pure quality. The staff at this store are great and very helpful, I will definitely return to purchase other jewellery.

A very professional shop. Very friendly and if you sign up to their VIP membership they send excellent offers. We usually buy as few things as gifts when they aate on offer and you sometimes get free gifts too. Overall, its surely a shop to visit.

You always get great service and prices are good when the specials are on. Shae is lovely and will help you out with anything and Vanessa is alway willing to help you out too. So if you need something special speak to this lovely ladies …

Great store with great staff, more than willing to help me and my wife decide on Christmas presents, the lady who served us spent the time to show us numerous pieces and helped us decide, even though they were not million dollar items we

Very dissapointed with the manger and the service she gave me , i asked for an exchange of a product id recently purchased and she blaintly refused . I went to the Elizabeth store and they said it was possible and they helped me out .

First time in this store,took abit to be acknowledged but gave me extra time to look for what I was after.couldnt fault the service at all and also had bit of a chat.this store obviously isn't for everyone but I'd say give them a go.

The Best place to go shopping for your jewellery the customer assistance is lovely , very nice people work there :) very quick to help with their service , thanks guys for helping us with our rings today.

Staff are friendly and helpful, mid range jewellery is poor quality and I haven't bought a diamond ring yet that doesn't have diamonds fall out. (Haven't bought any over $2000)

Mel is a great sales person to work with, spent plenty of extra on her recommendation. Highly recommend the store over others. The other staff are nearly as helpful

Very poor customer service, once you paid, they don't want see you again even if their product is faulty. They don't want to at your money back.

Very friendly and helpful staff even willing to send you somewhere else if they think it would be better for you. 100% will go there again.

Not to bad just watch what you are purchasing as normally you can get it a better price if you haggle

Only parabanks i like to shop at the staff go above and beyond

Seiko enthusiast!! Excited that they had such a large range!!

Staff helpful..Good discount on Seiko watch.

Good service and follow up from the staff

The people are so helpful and so amazing.

Great store great staff great price's

Lady that served us very helpful

Excellent Staff Helpfulness!

very helpful and considerate

Good deals great service

The ladies are fantastic

Excellent staff

Great service