Thank you to Adem from 'Shiels Myer Centre' and Anh from 'Shiels Regent Arcade'. Both are absolute customer service superstars and a great asset to your company. I had an issue with a watch I had purchased some time ago but had only just opened it to find it was faulty. Issue resolved very quickly, initially from Adem in the Myer Centre who kindly located the same identical watch in stock in their Regent Arcade store and rang the store to let them know the situation before I headed into there. Anh who works at the Regent Arcade store, helped me with the exchange and was also very helpful. Sincere thanks to both of these staff members, whose help today, I really appreciated. If you're ever looking to buy from Shiels, I would not hesitate to recommend these staff members, they are awesome, and both really go out of their way to help you as much as they can. Great service, thank you.

Went to Rundle Mall yesterday to buy my daughter her 21st bday ring and I was nervous about getting the right diamond ring and not knowing a lot about them etc. After a couple of stores we went to Shiels Myer Centre Adelaide and we were served by Adem who was so lovely and helpful and offered some suggestions that my daughter tried on and then we went to look around elsewhere. Then my daughter wanted to go back again to Shiels as she said Adem was so lovely so she wanted to try on some others there and then he found the perfect ring she wanted! He also explained all the pros and cons of the rings we had tried to make sure we were picking right one for her and then even rang around to find one in her size so she could wear it the night of her 21st...........it was truly a special touching moment thank you so much Adem!

I bought a jewellery, it did nt not fit so i returned and exchange the item for another piece of jewellery nd the lady she gave me a credit voucher along with the new piece of jewellery tht i got. When i purchase in first place there was no mention of any policy. I went into to take my money back from credit voucher nd the lady said she cant give money back then she was showing me the policy steakers while they should show in first but they dont do this. So now i cant take my money back. I will never returnning to shiels myer centre rundle mall adelaide. Ripping ppl There is no lower rate then 1 tht i can give them bcoz they deserve a lower review.

I'll never shop there again"!! Today while in the city I went into the store to purchase a watch, I noticed after leaving the store that it wasn't on the correct time so I went back to ask for some help only to be told there was no manual and I had to look Online, at this stage I was starting to feel a little stressed and because I have physical disability in my right side my hand started to spasm up, . The sale assistant that was standing across from me looked at my right hand and said darling you don't work do you I felt humiliate by the staff member comment how dare she assume i don't work just because I have a physical disability.

They ruin my proposal plan. I bought a engagement ring there, but it does not fit my partner finger, I have to resize it. The lady who sale me said I can collect it on next Monday. I have to ask my friend to come there and pick it up. But when she arrive, they said the ring is not ready till next 3 more days. I even told the lady which dates I need the ring. I asked at least three times about the date i can collect, she affirmed that on Monday. But no. When I decided to buy the ring, the lady even said I have to buy a “care plan” for the ring, I said no. But she still said I have to until I question her.

Outstanding Customer Service from Sophia! I had purchased a G-Shock MTG watch for my Son online and was seeking to have the band adjusted. Sophia was simply lovely. Friendly and attentative to my needs. Sophia also assisted me in finding a beautiful yet inexpensive bangle for a friend. The other lady engaged in conversation with us when not serving, while we waited. Both ladies and absolute credit to this business who clearly understand Customer Service! I highly recommend you visit this store if you are looking for genuine, friendly service. (Customer Service is more important to me than the price!)

I stopped there yesterday and I witness the worst customer service. The shop is crowded, not enough staff to serve, even the one who talks to you they want you to leave..! Even unsatisfied. I don't recommend this shiels branch to any one. I think the owner should make serious changes about that specially alot of reviews here and people on reality agree on the poor customer service in this branch!!!!! you can visit the other Shiels branch which is near the arcade on the rundle mall instead more welcoming and lovely staff.

Bought a watch for my wife's birthday from here. Within the hour we came back to have the strap adjusted - the lady working there used a pen to open it, scratched it, denied doing it and was plain rude while struggling to close the clasp back in. We were told that they can't adjust it because they can't close the clasp. We requested a refund and the other lady working there also turned quite rude on the spot. Got our money back, but will never return. Poor service.

We were looked after by Mel and Adem at the Rundle Street store in Adelaide and their customer service was exceptional. Their friendly and personalised service went above and beyond. We hope their efforts are recognised and rewarded because they truly deserve it. Employees like this help make a business successful and inspires customers to return. Thank you to Mel and Adem, we wish you success and happiness. Kind Regards, Ryan and Yvette

Worst customer service. Just walked in with some photos on my phone of some bracelets I wanted to buy. I was told I would have to look around myself. I said I had looked but couldnt see what I wanted, I asked if they had one in particular, got a rude, curt "no" her back turned and it was quite obvious that she had no interest in serving me and my custom was not wanted. If you dont want to work in customer service, get another job!

Really terrible experience. I did order one G shock at 22/02/2020. And it due date at 24/03/2020. We’ll, it now 15/06/2020. I still cannot get the watch. I have paid half of the price for order. Now I want the refund. The lady in the store said they cannot do the refund. why I cannot get the refund since it already way late than the due date. And the lady said the only thing I can do is keeping wait..... I cannot take it.

Bought a watch here yesterday and the customer service was brilliant. The lady was patient, offered to remove excess links in the watch, set it to the correct time and took the time to put it all back in the box and just seemed to understand what a special moment buying a watch can be, no matter the price.

They were absolutely fantastic, super friendly, super helpful and created a wonderful experience for a first time buying jewelry. They helped me stay within my budget and helped me pick out the perfect gift.

They treated me like a thief... So I spent my money elsewhere... They missed out on a $2799 sale because they didn't like the way I looked... Dont buy from them they don't deserve your business!

The experience in here is pleasant. Lily was very helpful to find what I wanted. I bought three diffrent watches from this store. Very pleased. will visit this place again.

Bought a new gold watch worth 475 got to the counter and it was on special for 225 Seiko gold watch

Customer service so poor no respect of customer at all and no manner of politeness.

Nadia, was an absolute dime, look after her

Love the customer service at this shiels.

I HAVEN'T BEEN TO SHIELS JEWELERS SORRY

Rip off not solid gold either

It's good but could be better

Pure junk being sold

Fantastic range

Good service.

Helpful staff