I wouldn’t recommend this establishment to my worst enemy. It seems to me SHOEPALACE hires the most incompetent, selfish, untrained and disrespectful people you would ever run into. I purchased 2 pair of shoes from SHOEPALACE (which I’ll never do again) and after discovering a few issues with sizes I decided to return the shoes but got hit with quite a bit of resistance. Although I was within the 14 day window ( which is confusing since there website states 30 days) they wouldn’t let me return the shoes without the card used for the transaction. The shoes were purchased in store (store #139) in Austin, TX. Although the purchase receipt or the website do not state that the customer needs the transaction purchase card used for the transaction this is the excuse SHOEPALACE employees delivered to me. When I returned with the card and receipt they added that I was one day late after there 14 day return policy( again the website states 30 days) which is still poor operational management. SHOEPALACE has poor customer service training and poor skills at selecting a management team that provides good customer service. When a website states something totally different from there in store locations I would expect SHOEPALACE to recognize this and take the appropriate remedial action but I assumed too much and experienced the worse customer service I have ever received. To add the manager decided to argue and claim that SHOEPALACE is doing me a favor for the discounted price they offer to military personal. I didn’t know the military discount is an actual favor, I thought it was a thank you for the service thousands of service members provide to their county. Goes to show you that corporations claim they support veterans but in reality they support titles for FINACIAL gains and don’t support veterans. If you are a veteran stay clear and read all of the reviews before mine and you will see that what I say are facts. SHOEPALACE has over 150 private retailers so I wonder if the The Mersho Family has a clue on how it’s customers are treated. Now for all who read this post you will see the only response I will get is the generic computer generated one, it goes like this, “ We Sorry about your expeirence. We promise to review this issue with the location. Please come and visit us when you are ready” OR “Sorry for the poor experience. It's hard to comment on this situation without more info. Please feel free to message us if you have more info. Thanks.” SHOEPALACE has a very poor customer service response team and a very poor effort in trying to fix the situation. Yeah it may sound like whining but I just don’t want anyone else experiencing this type of customer service again. It’s unfortunate but they will never get this veterans business again.

Do not do business with this company. They have no concept of customer service after the sale. We purchased shoes for my son 34 days prior and the sole was coming apart at the toe. We went in to exchange the defective shoes for a new pair and were told that they don't do refunds ever and exchanges are only done within 30 days AND if the shoes have never been worn. Who finds out a shoe is defective by never wearing them? Who buys shoes and never wears them? Their 'policy' more or less says as soon as you walk out that door, you are no longer a concern of ours, but thank you for your money today. Regardless of the fact that the defective shoe should not fall under this policy anyway, they do not post this policy anywhere in the store, only on the bottom of the receipt AFTER they have your money. They almost take pride in this 'policy' - each person I talked to up the chain of command couldn't have cared less about customer service or repeat business and stated the policy as a badge of honor. When I spoke to Anthony Charmonte, the regional manager, and explained he is the one with the relationship and credit account with New Balance so they should have some exchange process set up (like I have had to do at Academy before with my own defective shoe - an easy exchange I might add), he said yes, they buy shoes from NB, but there is "not some sort of magical place that they can send defective shoes". He didn't like when I asked if there is not this magical place, then where exactly does he think he is asking me to go to return them. After I asked for his boss' name and number, he hung up on me which falls in line with the customer service approach this ill-runned establishment is based.

Absolutely unbelievable. Stay far away from this particular store. Have purchased more than 50 pair of shoes from this company and have never returned a single pair. Bought my 10 year old a pair of nike airmax and she never even put them on her feet. She didn't like them when we brought them home. Again never put them on to even try them on and when we tried to return them the so called manager Vic claimed they had been worn and wouldn't return them. They look brand new with a white sole which I see no signs of wear. The other person at the register even agreed they should take them back but Vic still said no. I will never shop here again period. Place is great until you need to return a pair of never worn shoes with the receipt - As you can see from the response from the owner/manager below they could care less of taking care of their repeat customers - how am i supposed to contact you when you leave no contact info- no name, number or email.

Terrible service. They not only lied to me about the shoes I bought from them but they also charged me for things they said would be free with my purchase. The management was also extremely disrespectful. I came back here to return a pair of unworn shoes that I purchased yesterday and the original manager that scammed me wouldn’t accept them. The funny thing is I went to the other shoe palace near UT right after and they accepted my return with no issues unlike this location. This location has miserable employees that take out their frustration on customers. I’ll be filing a report against both managers with corporate because their behavior was completely uncalled for and inappropriate.

I went to this shoe palace on Thursday which I will never again I bought a pair and the next day brand new haven’t even put them on my feet yet took them back I work in the mall, so I got a custom discount then the next day I was hoping to return them, but He didn’t accept to return them he made some fake bs that since I got a discount he can’t return them I was heated they scam you for your money I am going to try a different shoe palace because I knew right from the start he was lying I read the return policy over 50 times I don’t see anything over discounts liars

Shoes never refunds and treat on customers so badly never buy any damage shoes in this store. These shoes wear 2 months been damage Managers treated and never talk nice to every customers and not services right thing's. Also, customer doesn't do anything wrong.is just refunds news shoes that is. Managers and employee doesn't care to me doesn't like to talk to me I been ask so nice about shoes. Terrible services by employee with managers. Everyone do not buy treated shoes in this stores. I don't know why give them star.

Horrible, lying customer service. They sold us a defective pair of shoes and then told a lie about how they could not refund them and we had to take them to the Nike Outlet store from where Shoe Palace had purchased them and marked them up. The lying manager must still be laughing about this one. Sent my husband to the Outlet mall and the Nike Outlet manager and a former employee of Shoe Palace told him this was not true and Shoe Palace can and does refund for defective shoes. Never, never, never, never again.

I asked for some help on a pair of shoes and this guy on the floor told me I had to wait for someone in the back to come out and helped me, and I waited 10 minutes & no one cared to ask if I needed help. I walked up to the register and asked if I could be assisted and I was told to ask someone on the floor. Honestly my experience here was irritating.

Manager AJ poor customer service, told me he put a shoe up for me. I get there after driving 1hr and he tell me the shoe not in stock , after we confirm the shoe was put up for me the day before. This the manager!!!!Stay away people, I will not shop at shoe palace again!!!!!All I can say , disappointment... Need better leadership

The sir who identified himself as the manager "Tyrone" was extremely rude to the customers. He kept making very innaproporiate your mama jokes, which me and my family found very unprofessional. I recommend everyone to visit footlocker before visiting this unfriendly store, and footlocker is better anyway.

It was a great vibe with great employees the service was top notch. With little of no wait for them to find my shoes in the back. And one thing I can count on is they always have my size. Especially whenever youre out looking for new sneakers size availability definitely matters. Thanks

Tyrone is the rudest manager I ever met first I tried to return something and he refused to take it then slaps a shoe out of my hand and then called security and me like I was the problem and I explained what happened then he dissed my mom after I told him I’m going to go to footlocker

My boy Jidion was told that he couldn't get his size 13 at Shoe Palace and the manager Tyrone was also making numerous "Yo Mamma" jokes back at Jidion, calling the security and they wouldn't leave him alone!... mannnnn my boy just wanted his Size 13! PS: Foot Locker is better!

One of my friends JiDion just wanted a size 13 pair of shoes but experienced horrible customer service by Tyrone. Tyrone was rude, but most of all extremely disrespectful towards both JiDion and his mother. Don't go here unless you want your shoes slapped out of your hands.

This shoe palace should be shut down for good!!! My boi Jidion just wanted his size 13 and the manager Tyrone just slapped it out of his hands and hit with a “Yo mama” joke… So unprofessional That’s why Jidion hate make that fire soundtrack #ftyrone …

Manager called Tyrone is very rude. He slapped my size 13s out of my hand and threw the box on the wall. Bad service don't come here Tyrone discriminats against size 13s. He also called my mama some really bad words. foçk Tyrone Footlocker is better anyways

Very bad customer service. Employees were just standing around. Managed to get one’s attention, not one single word. I asked her a question about a shoe in my size and was blatantly ignored. Had a much better experience at Foot Locker.

The manager named Tyrone was extremely rude. My friend just wanted a size 13 shoe which infuriated Tyrone and caused him to slap my friend's shoe out of his hand, kick him out, and disrespect his mother twice. Poor behavior!!!!!!

i visited this establishment after finding an empty box and tried to return it only to be confronted by the manager and insulted me by saying he had intercourse with my mother i am utterly distraught from the service

I went in there with my twin brother, shared some Millennial jokes lol and bought some Jordans the people (the staff) everyone, was really really nice and I plan on going back again I recommend it to everyone

Horrible customer service. Have bought several shoes from shoe palace, then I try to return them with a receipt....they came up with some bs that they could not...manager was unprofessional.

i wouldn’t recommend coming here. i was shopping around with my wife and i’ve seen the manager slap the shoe out of a customer's hand. childish and disrespectful, won’t be coming here again.

I went to this shoe palace only to get my mama insulted by the manager, Tyrone. Tyrone also refused to give me my size 13 shoes. Stay away from this establishment and especially Tyrone.

Tyrone said a horribly rude comment about my mother and would refuse to give me my pair of size 13 shoes and proceeded to smack the shoe box out of my hand. Worse. Staff. Ever.

I went in to buy a pair of size 13 shoes only for the manager Tyrone to take my shoes and throw them across the store, very disappointed in this store and especially tyrone

Poor costume serves. It's not fair that there personal cares 0% on having the client happy when they have a return purchase . They do not accommodate to a costumer at all.

The region manger Manny knows how to take care of a customer. He was understanding and very helpful. Great customer service and very nice, I’ll definitely be going back!!

so theres this manager named tyrone i hate him he didnt give me a size 13 and he said he slept with my mom and he kicked me out FOCK TYRONE FOOTLOCKER BETTER ANYWAY

Called to ask if they were going to have some shoes that dropped the next day and got yelled at in frustration like if i know everybody is calling in about them.

Tyrone wouldn't give me my size 13. All I wanted was my size 13 and he was incredibly rude to me. Then he proceeded to say disrespectful comments about my momma

Customer service was great today, they realized they were busy and lacking a little but made the effort to help you as respectably and quickly as possible …

So my friend Jidion tried to return his shoes and get a size 13 but Tyrone did not let him. horrible service justice for Jidion. He even insulted his mama.

This store is amazing and it always has everything I need and has a different selection than footlocker and finish line which makes this place so good

This location is always very clean and sanitized. Customer service is always very kind and helpful. Most importantly the shoe selection is fantastic.

Great selection of shoes and even better Customer Service! The associates are always prompt and knowledgeable when we visit. We enjoy shopping here!

I was shopping and this fellow customer was trying to return a shoe and the manager slapped it across the counter. 1/10 worst experience ever .

Tyron was cussing at me and was saying bad stuff about my mom and he slapped my size 13 on the ground he needs to be fired …

The manager Tyrone was very rude he said your mama jokes to my friend DeMarcus Cousins the third and slapped a shoe out of his hand

A man named Tyrone threw my size 13's on the wall despite me having a receipt as proof of purchase. Ridiculous service from Tyrone

tyrone didn't sell me a pair of Size 13 shoes and proceeded to disrespect my mother, i am seriously disappointed in this location.

As I entered the store I noticed an employee staring at me. His eyes had no soul in them. I ran out the store and never came back

Fawk Tyrone I hope he gets fired for slapping the shoes I tried to return out of my hand BECAUSE THEY WERE THE WRONG SIZE. …

Tyrone not only did you sleep with my mom you told my step dad your my daddy now weird flex bro also they be taxin on the shoes

Fire Tyrone, he slapped my friends size 13 out of his hands, and started making yo mama jokes about him. Footlocker is better!

Love going on every time I'm in Austin, they always have fire shoes, and every now and then they have a fire clothes!! …

Bro Tyrone be real disrespectful bro. He be making comments bout my mother and he be knocking shoe boxes out my hand fr.

Tyrone and the rest of the staff here do a very good job of socially distancing. The customer service was elite as well!

Their manager Tyrone wont give size 13s, also was talkin bout how he smashed my momma. Very rude and unprofessional.

Why does Tyrone still work here?! He should be fired, refused to give me size 13 shoes and talked about me my mom

Tyrone did my man JiDion dirty. All he wanted was a size 13 but hit him with a yo mama joke. Very unprofessional

Tyrone got mad at me for asking for a specific size and talked about my mother in a very disrespectful manner.

Didn't give me a shoe and banned me for no reason. Then made inapropriate joke about my mom. Terrible manager.

Me and my cousin were treated bad by the manager Tyrone. NBA youngboy never back again. Footlocker is better.

I absolutely love this store, they always provide the best customer service and Jacob is my favorite employee

There was a manager called Tyrone and he wouldn t give me my size 13 and started making jokes about my mamma.

Decent store! Weekly rap battles are hosted here the manager is great but they don’t usually carry size 13+

I went into Shoe Palace…Jacob and Dominic was great… Great customer service thank you guys for everything…

The manager Tyron slapped my size 13 out of the store and called my mother over weight would not recommend

I was able to get my size 11, but my brother couldn't get his size 13. Tyrone was the manager helping us.

Tyrone was incredibly disrespectful, lost a loyal customer. Don’t ever say that about my mama again

Manager named Tyrone didn’t give me my size 13, tried to kick me out, and talked bad about my mama.

This shoe palace has a notoriously angry manager AKA Tyrone..... I would not try to approach him !

Gentlemen by the name of Tyrone, didn't not give be the size 13's which were sitting in the back

Tyrone the manager did dirty to my brother and he didn't give my size 13. He should be fired!!!!

Tyrone slapped the shoes out of my hand, I feel violated and not valued as a customer. …

this guy was disrespecting my mama after refunding my size 13 shoes like wtfff. 1/5 stars man

employees failed to accommodate a brotha with a size 13 shoe and were rude and disrespectful

Man the manger got mad at me for asking for size 13 Nikes and mad jokes about my mama

Tyrone is unhinged slapping my shoe and throwing shade at my momma this isn't cool

the manager named tyrone was not selling my size 13 and made jokes bout' my momma

Tyrone needs to be fired!! absolutely disrespectful behavior!! I want my ones!!

Tyrone refused to give me my size 13s and made rude comments about my mother.

They were more interested in playing music than selling me 2 sets of shoes.

Tyrone was talking about my mother and has been very rude he threw my shoes

never had a hassle here...and they've always had what I wanted in stock

Great selection of shoes I come here all the time. Great prices as well

Tyrone is a bad man he said frefrefrefrefreferfrefreferferfrefrefrefre

Tyrone tried to hook up with my mom and didnt have my size 13 instock

Nice shoe store and good staff just not many options to choose from.

tyrone made a joke about getting shoes for my momma but im homeless

Tyrone give me my size 13 and dont make fun of my momma like that

Tryone was extremely disrespectful to my friend demarcus cousin

The manager TYRON should be FIRED!!! So disrespectful and rude.

Tryon should be fired, didn't want to give JiDion a size 13

Tyrone made jokes about my mom and didn’t give my size 13

I wanted my size 13 and he made a rude jokes about my mom

tyron talking bout my momma he wont lemme get my size 13

One of the worst places to buy a shoe. NEVER GO HERE

WE NEED TRYRONE FIRED RIGHT NOW …

Tyrone when are u gonna give him his size 13

Tyrone!!! Why won’t you sell me a size 13?

Tyrone helped me pick out my size 13 shoe!

Tyrone the manager disrespected my momma.

Tyrone wouldn’t give me a size 13 shoe

Usually the place to go for hot shoes

all homie wanted was his size 13s cuz

The manager tyrone made fun of my mom

Tyrone would give me my size 13

freshest kicks in the mall

Didn’t give me my size 13