The customer service was extremely poor. Since the beginning we only felt pressure to sell rather than being properly assisted. We went there to buy school shoes, something we were doing for the first time in our life. My wife wanted to see more options having more pleasant details or in other words, more beautiful. The lady instead of trying to understand what we exactly meant, she felt visibly annoyed by the request starting to laugh at our face (while saying "I don't understand what you mean by more beautiful"). Or adding later, they are school shoes as if that meant we HAD to buy whatever was there. In addition to that, we also needed runner shoes (still for the school). We were shown only one pair and presented in a way where either we liked it or we could go somewhere else. Unfortunately we had to buy considering our daughter is starting in a couple of days. However, customers shouldn't be treated in a such a way. Everything possible should be done to at least understand their concerns and wherever possible, to address them. Definitely Shoes & Sox Eastgardens has lost us as customers.

I do not leave reviews even with bad customer service but the treatment I have received today is utterly appalling. I have a 15month old and I had registered for a fitting but no one tended to me even though the store was empty and I had been waiting for 15mins. When I finally went up to the staff, I was dismissed and told to look at shoes in this aisle and come back to them when I had chosen despite me asking them specifically for recommendations. The horror was when they tried the shoe on my toddler and the way they PINCHED AND PRESSED her toes to the point she started wailing and WOULD NOT STOP. There was a senior staff demonstrating to the junior staff and said, pinch here, push harder can't you feel the toe, it is here. My toddler is NOT a demo - I do not mind on the job training but the treatment given was horrifying. I was so shocked. I am ashamed that I have not lashed out because I am non confrontational. I said my thanks and said I would consider later. An absolutely traumatising experience for a mum.

Visited the store today and had the worst customer experience. There were 3 staff and perhaps 4 customers in the store at the time, i asked the male staff if I was able to do a fitting of my 1year old foot to get his shoe size etc, his response was “sorry there is a long wait about an hour to be able to do a size/fitting of his feet”. I therefore took a spare shoe sizing plate and measured my sons foot and worked out what size he would be myself. Ask for a shoe size, he came back with the wrong shoe size, waited for 10 minutes for the shoe to come, shoe was too big, requested another shoe size, waited 10 minutes again just to request for a smaller size. The lack of customer care and interest was really evident today - Sunday's are busy I completely understand. However, I felt like the service was rushed, not personable and to be quite frank - rude. We wanted to try on other shoe brand to see if they would fit my son but unfortunately with the lack of attentiveness we walked out with nothing.

We had booked in a fitting time and arrived on said time. When we got there the store was super busy and we had to wait. No big deal. But people with older kids (teens) were let in as they "didn't need help with fitting". How is that fair??? They still needed assistance to get the actual shoe in the correct size. Not impressed. And then there was a lady sitting in the store with her kids having their lunch. No idea how that's okay..... Social distancing, mask etc.... I get it kids are hungry all the time, but seriously take up the waiting area to eat your fries and burger It took us 15min to finally get into the store to have my sons fitted. The staff who helped us was lovely and really calm and caring but the wait was not okay. Wonder why I booked ahead of time or took the time to feed my kids in the food court before getting there

I turned up at 8:50am at Eastgardens and there was a customer already being served but then the manager approaches me to advise me the store opens at 9am I asked but you already have a customer in The store no explanation was given to Me, then when the doors opened at 9:04am I was asked I needed to make a booking which I had no idea I had to do This, it would have been nice to be advised. So another customer who was lined up after me got in before me I was first in the queue but not according to the manager. The worst customer service to date from this store and I have been coming for years. As of today you have lost me as a customer.

Normally shop at Bondi junction S &S but thought we would go to Eastgardens, pagewood. Made a back to school booking which was great as we were served straightaway and there was a long wait for walk ins. Problem is the guy that served us rushed us through. I knew the shoes were ridiculously too big, but he kept asking my 9 yr old If i”they were ok. Being shy he said yes and he moved us on. First day of school today and you guessed it- 2022 old shoes are on and we are off to school. Now have to go and return these ones and waste time before work ready for tomorrow. Back to Bondi junction Shoes and Sox me thinks!

Bad customer service, staff cannot do multitasking at all. We're just looking for shoes size (which staff can easily grab from the back), and male staff keep serving others who occupied his time for a extremely long period. He even go back and forth to the back multiple times (which he should be able to use this time to grab the shoes size I'm looking for). To make the matter worse, when he finish with that particular client, he serve other client while completely forget my request. Avoid this place if you want good service...

Terrible customer service. Waited patiently and nobody came to help. Approached a salesperson to ask for help and was told they're helping another customer. Most sales staff can quickly duck into the store room and help more than one customer at a time. Finally got help from another staff member. Then waited ages at the counter to pay for the shoes with noone coming to serve us. One of the staff members was just putting stock away. Felt totally ignored. I left the shoes and walked away. I'd rather buy online.

Fitting experience is great….everyone was very helpful and friendly. My only negative would be the rewards program…I feel this can be massively improved and instead of being a card that gets lost it can be against the account they have of you in their system. Also I purchased 2 pairs of the same shoes but ended up getting two cards with one stamp each (why not one card with 2 stamps?). Just feels like they make it as hard as possible to be able to redeem a reward.

We were after school shoes. We didn't book an appointment, but joined the queue via the QR code at the door. Went to do some other stiff in Eastgardens before we got a text, when it was our turn. Very efficient model. As always, we got a very knowledgeable staff member, who found the perfect shoe. My daughter has very narrow feet, so it's a bit tricky. Using the Back to school vouchers was no problem, they even reminded/ask about that. Highly recommend that shop!

Really not great, the wait was very long.. And then when we finally were being measured, the woman kept leaving and talking to different workers, giving them instructions about other matters. We eventually left without the third child being measured, as we simply couldn't wait anymore and were going to be late for our next appointment. I have been buying shoes at your stores for many years, but unfortunately today the customer service was really sub par.

Had a good 1st time experience in the shop. Wait time to get fitted was about 10min. They guy that was dealing with us was so lovely couldn’t fault him at all. We wanted to purchase shoes today for our 14mouth son but they had NO size at all in stock. Highly disappointing . Went to Shoes and Sox in Myer (was recommended by the staff)and same thing No sizes in stock. Very disappointed that we couldn’t purchase shoes today.

Made an appointment online for a fitting for my son who is starting school next year. We were greeted warmly by Jayden at the front of the store. My son’s foot was measured and Jayden recommended a couple of different styles suitable for my son. We decided on a pair of Asics. Jayden’s interactions with my son were age appropriate and he was easy to communicate with. Great service, thank you.

Shoes and Sox is the worst store - their website says there are Easy Returns, yet when you return items to the store they only provide a credit note (for sale items) which can only be redeemed in store. This is highly annoying when you need to drive 40 minutes to reach your nearest store. They never answer the phone either. Overall a horrendous customer service experience.

Eastgardens S&S was wonderful yesterday. Kay you are so helpful, informative, and a lovely lady to boot! With two (7yr & 8yr) for school and sport shoes is always a trying time, but Kay you made it so bearable, your composure is one to be commended. Thank you and the gift pens are so much better than the sweets on previous years. Grateful Nanny!

Ridiculous, I just wanted a pair of shoes in the size I know my daughter wears. The woman at the front insisted I scan and wait for a fitting... wouldn't even speak to me except to say, just scan in and wait... very poor... I scanned and waited and after 20 mins hovering outside waiting for my name to be called I left... very poor experience.

Sia and her team are so professional and welcoming at the Eastgardens Shoes & Sox. The experience at the store was 10/10 and I would 100% recommend to anyone who’s looking for children’s shoes to visit this store. The entire interaction was effortless and pleasant! Thank you for making my ‘back to school’ experience a positive one!

With 3 kids in tow I set off to join the back to school shoe fitting frenzy. I had succumbed to the fact that it would be a total nightmare. But…it wasn’t! The booking system helped make the process completely pain free as well as the staff who were super friendly and efficient. Thanks S&S crew, you were next level amazing …

Excellent staff at shoes & Sox today. Jeanette (trainee) looked after my 6yo. They didn't have all the shoes we needed as we wanted 4 pairs but we found 2 after going back and forth from store rooms several times. Super helpful and patient with us. Even got some stickers!!! 4 stars for the range not the experience.

I bought my daughters school shoes from here. The staff here are great with the kids and there is a large selection of good quality school shoes. The only reason i give 4 stars and not 5 is because i had to wait about 45 mins to be served as it was very busy, this was the only negative part of my experience.

Can I just give a big shout out to Annalise from Eastgarden SnS for her beautiful help. She was so friendly, super polite and very knowledgeable! Unlike the store manager which was the total opposite - abrupt and impolite ! Thank you again Annalise for helping us with those three boxes of Clark’s shoes!

The girl who helped fit my little 1 yr old daughter today was amazing. She was kind, patient and friendly and a natural with children. She was so appropriate with my daughter while trying to fit her shoes, keeping her distracted while putting the shoes on and was very engaging. Thank you for your help!

An amazing lady called Emma was helping us with my children shoes fitting.. she was very informative, helpful and friendly. My daughter was on the petite side and she taught us about the shoe wideness indicator “E” “D” etc.. thank you for making the shoes fitting experience so fun and enjoyable .

Shoes & Sox Eastgardens today provided excellent service! The online registration / social distancing setup was professional and efficient, and my daughter was pleased with her new shoes. Highly recommended, especially with the current 20% discount and a further $10 off! Cheers!

Really poor….we waited 20 mins to be served (which I completely understand, given the school demands), however we chose 3 different pairs of shoes for our 3 yr old only to find out that the store had none of any of them in his size….45 mins of my weekend I’ll never get back!!

The woman that fitted my daughter today for school shoes was super friendly & knew how to fit properly. Would recommend this place with most of the fitters. A few are pushy & think they know better than parents but the younger new fitters aren't like that thankfully.

My son was having a full blown toddler tantrum throughout his fitting appointment. The young man assisting us was so patient and kind. He went over and above helping with sizing etc but also with trying to keep my son entertained. I'm so appreciative and thankful.

I’ve had my daughter’s feet measured for her school shoes 3 years now & each time I found the staff knowledgable, friendly & provided great customer service. It’s worth having children’s feet measured properly , last year her school shoes lasted the whole year.

Dreaded having a trainee but she did well. We knew what we wanted .. my son has had the same pair of shoes since Kindy. Daytona’s. My son seems happy with the fit. We always go home for a refit as my daughter was trained and worked at Athletes Foot. Thank you

Only single side of shoes available to try on, but kids need a pair of shoes to be convinced that it's comfy. Before you even begin waiting for customer service who need to get the second shoe from the back your kid is over waiting and wants to leave. No sale

Next to no wait time despite the covid protocol of checking in, nice guy that served us, made an effort to talk to my daughter, seemed experienced with fitting shoes and also knew what was available and what wasn't in the store. Overall, good experience.

The team was really busy, but all handled it so well. It was easy to join the online queue, and the wait wasn't long. The staff member that fitted my kids was really knowledgeable, helpful and did everything with a smile. Great experience

Staff are always very helpful and take the time to look after my little one when we go in for a fitting and always accommodating to our shoe needs. Such a great selection to choose from even if she does try to live in Ciao beach shoes.

Such great customer service. The store was busy all day, but the assistant manager was calm during our entire fitting (which ended up being 2 hours in total for my 3 kids!). She was kind and reassuring to my daughter who was getting

Kay is the best shoe fitter and salesperson ever!! She has been helping me and my family for many years and she and all the staff at S &S Eastgardens are always friendly, efficient and helpful. Thanks for your great service …

Booked a fitting to confirm if the shoes I'd bought online were right for school. Very honest advice, I didn't need another pair - no hard sell, will definitely be back for the next shoes as a result. All staff very friendly too.

Our fitting experience was less than satisfactory. We were fitted by a trainee, which obviously needed assistance and which he received none. The process took an hour and we are not sure we went home that were the right fit.

The young lady who served me at Eastgardens store was excellent. She did a lovely job fitting my granddaughter with sandles and suggested a variety of styles. Excellent service and very little wait time for the fitting.

Lauren served us and she was amazing. So knowledgeable and so so helpful with my 7 year old daughter who can be fussy. Lauren was so kind and really helped us get the job done. Thank you so much she should be awarded !!

Luiza was absolutely wonderful! She so sucked care and attention to getting the right fit. She engaged my daughter directly and used her name which I just love. Thank you Luiza! We hope to see you again at Shoes & Sox.

We booked a fitting and were helped by Patti. She was great and very knowledgeable about what shoes would work best for my child considering his wider foot. We were in and out in less than 15 minutes! Highly recommend.

We had a trainee fit both my son and daughter in shoes this morning. She was brilliant, well trained and very professional. Well done Shoes & SoX Eastgardens - vey impressed with everything that was delivered today.

Giving two stars because they’ve installed a system asking for full name, email and number with a default to sign up for emails, all to simply join a queue asking for a shoe size. Not a fitting. Just a shoe size.

What's the point of booking into a queue and waiting if the staff are dealing with other customers throughout the fitting? Took half hour, could have been in and out in 10 minutes. Won't be returning.

I was given excellent service. My granddaughter was measured and we were unsure which size to get but the salesperson offered her experienced advice which solved our dilemma. Very happy!

Best Shoes & Sox shop. Even though we have other Shoes&Sox near home, we prefer to go to the store in Eastgarden. Staff always great and the manager absolutely fantastic. Client focus.

We got served by Katrina and she was amazing. Knowledgeable about shoe sizes, extremely helpful, very patient and the way she engaged with my 6 year old daughter was just so lovely.

Joanna from Eastgardens Shoes and Sox was incredible. She helped me wrangle and fit my 16 month old very mobile twin boys. Joanna I couldn't have done it without you. Thankyou.

The sale assistant who helped me today was exceptional. She was an older lady who clearly new her job, showed a wealth of experience and should be treasured by the company.

Unfortunately I didn't end up buying anything but the lady that helped my son and I must have tried on about 15 different sandals. His foot is just too skinny for them.

Quality, well fitted kids shoes with a high price tag. There is always a wait in this store so take a number as soon as you enter. The wait can be up to 30 minutes.

Best service I've had buying shoes for my children. Staff were knowledgeable and helpful, and when stock want in-store organised for the shoes to be delivered.

Even though it was very busy- right before school went back, we had someone help us within minutes and fitted and got both shoes very quickly. Very impressed!

Fast efficient service, patient and answering all questions. Advice and recommendations freely given. What you want when looking for shoes for a young child!

We went to buy our son some new school shoes. Covid safety process was great and Emma who fitted my son was friendly and helpful. We ended up buying 2 pairs

We had a very pleasant experience buying shoes for our 14 month old grandson. The sales lady was lovely and we successfully got what we needed.

Very good service. Kay helped me today and she was very kind and patient. After a few tries we finally found the right shoes for my 1 year old.

Frank at the Eastgardens store was so helpful and amazing with kids and explaining best shoes for kids. Highly recommend him in this store.

Excellent service. The guy who did the fitting was very polite and patient to my son. He tried several shoes until he got the perfect one.

We were served by Jaden on a very busy day and he was amazing. He sized both our daughters and they love their new school shoes.

Lauren was very kind and helpful. Thanks so much for your help! 10/10, she should be commended for her superb customer skills.

Staff always friendly and helpful. Can get busy sometimes but there is a qr scan to get in the queue which makes it easy now

Great service, efficient and the person who served us was knowledgeable and friendly! Made the process so easy, thank you!

Third year in a row we were assisted by lovely staff to find the perfect fit to start the school year with. Thank you.

Best customer service I've received from any SNS store.. will always shop at the Eastgardens branch moving forward!

Efficient and friendly service saw me in and out with 2 kids fitted for school and sport shoes in a timely fashion

The young man who served us was extremely knowledgeable and very good with my 3 year old.

Amaizing lady , she was so helpful, my daughter was really really happy with her choice

Patti was fantastic and efficient with both of my kids - a great experience :)

Very professional and helpful with the purchase of school shoes.