I went to this place get my prescription. I wait for 45 min for wrong prescription. They can’t even get name correct. The employee Danica was impatient and rude. She rolled her eyes at me when I talked to her. They never said sorry to me for their mistake. Worst customer service ever. Don’t recommend anyone go this place.

This pharmacy is brutal. They lack customer service and can’t even meet a scheduled pickup time. Visited 3 times as per them to pick up prescription for my son. Absolutely brutal. And rude staff if I could give zero stars I would. Take your business somewhere your appreciated.

I love to go to this shoppers location. The staff is the best. My favorite person there is beauty expert GAGAN, she is always very helpful to customers. You can ask for any suggestion she will always willing to help. She recommended me the best products. Thank you so much.❤️

I honestly belive the have a working policy that prevents a worker to be standing at the till and force customersto usethe self checkout. I come in several times a week, no one ever there, either have to use self checkout or wait 10 mins still someone sees me waiting.

The efficiency was so inefficient that the staff didn't know what they were doing. They told me that I could get the prescription medicine in an hour. As a result, I waited for three hours and told me that it would take another two hours. The experience is very poor.

Staff keep talking in their home country language when I visited and keep ignoring me. Take my prescriptions paper then told me come back in 1 hr. Because “they are busy” on chatting. I think something need to be changed and it’s obviously not SHOPPERS standards.

Very appreciated staff and all the products are here which we need at our daily routine and great offers they have on weekends and pharmacy have all the medications and helpful even if they don't have in stock they ordered for you which is easy for us. Thanks.

Hate the post office staff. Instead of working with me…made me repackage, damaged my packaging, would give me tape. Had to go home and drive back. Then returned and threatened that he was doing me a favour by shipping out this time. Ridiculous!!!

The pharmacists are too rude, wrong and have a bad attitude. I went 3-4 times in a month for cough syrup(over the counter medicine) and there was none. So, I wanted to check with the Pharmacist if they have inside. After waiting in line for

[TO SHOPPERS CUSTOMER SUPPORT. NOONE WANTS TO REACH OUT TO YOU TO LOOK INTO THE ISSUE. LEAVING YOUR NUMBER TO CALL IS THE MOST BACKWARDS RIDICULOUS METHOD. DO BETTER]Used to work in the pharmacy here when it was top notch. So sad to see the

I have read the majority of these reviews and I don't understand why action has not been taken. The standard response is always the same...we value customer service, we value your health concerns, we value your safety. If this Shoppers Drug

The pharmacy has the worst customer service ever. Told me my prescription would take 48 hrs! When the lady in front of me was told that hers would only take 30 mins! This is because after waiting 10 minutes I decided to go find a worker to

My family and I went shopping at the store on the evening of December 29th. The cashier at the store, a tall, thin man with a puggaree, displayed a very arrogant attitude. After checking out I wanted to recharge my peggo bus card. He told

Service is the worst. I bought a blazer tagged as $99.99 and turned out to be $124.99 when I checked out. I asked why the price was different, the staff told me maybe customer changed the products into wrong line for fun?? I said it’s

I came here to pickup a MoneyGram order. The clerk named Ping who works in the back of the store, in the post office area, berated me, insulted me, and asked me questions he had no right to ask. He repeatedly implied I was lying about my

Decided to come to this location today since it is close and convenient for my insurance. First I waited an hour for my prescription to “get ready”. However, the doctor made a mistake and had to be recontacted. I let them know to call me

I visited to by a jug of milk. Upon paying for it I realized it was “best before March 22/2023. This was at about 10 pm March 22/2023. Past the expiry date by 22 hours. The cashier said they were still selling it at full price cause they

This is by far the worst Shoppers location when it comes to their customer service. Especially in the cosmetic section. Lady name Rekha has always been extremely rude and condescending beyond one can tolerate. Absolutely degrading way of

Just so you know if you shop here... there is no one working at the front. I found out today that their staff have been told NOT to be up near the front. It is self check out, but if you need help or want an actual employee to check out

I have been going to this shoppers for several years now. I have noticed that customer service has continued to go down hill. There is always only one cash opened and the line up can be 6 plus people and still no one is called to open

This shopper drug mart has the most disrespectful pharmacy staff. They put the line on hold and will be not working standing right beside it because they are refusing to take peoples refill requests over the phone now. Their automated

For the million time, we had to provide our coverage information. Said we never gave it. Had to pay for prescription as they didn’t have coverage information and couldn't charge it to treaty. Moving all of my prescriptions to another

Pharmacy is over worked and under staffed. Prescriptions repeatedly not ready when they say they'll have it ready. It's so bad that yesterday when I told an associate I'd probably be changing to another pharmacy their response was "I

I called yesterday regarding renewing a prescription that needed to be faxed to my doctor. Today I receive a text telling me there is no refills. I called to find out if the sent the fax and I was told it would be ready tomorrow. So

Rude! I was dropping off my mother-in-laws refills, one of which had no refills. I asked him to call the doctor, upon which I recieved a lecture, "we do not call, we fax, and only as a courtesy, it is your responsibility to get the

Worst experience at the pharmacy! I have been waiting to get my prescription for over a week now. I even called another pharmacy to get my prescription transferred but they don’t even pick up Rexxal’s call or respond to their fax!!

Horrendous customer service at the pharmacy. Not sure what's so stressful about counting pills all day but the pharmacist Danica is awful to interact with same with the older man pharmacist. Would give negative stars if possible.

Why there is no improvement after so many one star reviews, there are 4 staff and close to no customers still need to wait for 40 minutes even longer, slowly working , their is no standard in their operation.

Under-staffed. Takes more than a day to fill a prescription in some cases. They don’t answer phones but if you want to listen to free lousy music for hours, press 3. Time to switch to a different drugstore.

They dont even deserve 1 star, Manager Ping (Canada Post) was super rude to me when I asked a question, he literally couldnt control himself and yell at me without apologizing, terrible costumer service.

i reach on there with my wife and she was try to buy her nail paint and i normaly see the product on there for mans she said i can't touch any product and don't open if i can't open then how can i buy

As an Indigenous woman and a teacher, never have I felt uncomfortable shopping. I was followed by a guy with a Cat hoodie and jeans. Will not be going back to this shoppers drugmart.

Had our APPT for vaccine boost shot at 13:15. Showed up at 13:00 filled the form. Then we wait till 14:00 and we go ask is there any updates for when we can start to take the shot.

I’ve been coming here for years but no more, I’m going elsewhere They kept refilling my prescriptions automatically after I told them once not to do it anymore.

They function just like the should. I've had no issues with the pharmacy and the postal service. The store also has many essentials to pick up before a trip

Very disappointed I submit my prescription on Sunday 15 may afternoon pharmacist say its take 24-48 hrs to make this medicine and we text you.

Really unfriendly people. They have no intention to offer any kind of professional service. Incompetent, slow and disrespectful.

Postal service always put on hold and keep the line going with annoying music. It happened to me twice.

**Very Disappointed** Not even me other customer also facing and having bad experience in pharmacy

Despite one of the highest dispensing fees, they still manage to be incredibly inefficient.