A TRAUMATIC NIGHTMARE LIKE A SCENE FROM A HORROR MOVIE I WILL NEVER FORGET WITH DR SWAIDA! I was sent to the Binbrook location by the Hamilton location in order to have my wisdom teeth removed under sedation a service not offered on Hughson St. The dentist in Hamilton insisted I have them removed because she refused to fill a cavity in my wisdom tooth. I had the space for all four of my wisdom teeth. I did NOT need them removed for any purpose other than cavities. The only reason why I agreed to have them removed is because they offered sedation since my pain tolerance is very low. It hurts just for regular cleaning let alone have an extraction. I was never sedated I was wide awake. I even signed consent forms in case of an emergency while I was sedated that I gave them permission to do whatever the Doctor deemed necessary, I don’t know why I needed to sign this form as I was wide awake. I was screaming in pain because not only was I wide awake I did not receive any medication. They hooked me up to an IV which had a saline drip only. I was not given or administered drugs until during the procedure while I screamed in pain, crying that I was wide awake, please stop I am wide awake! I can feel everything! Can you believe the Doctors response was that I need to relax I’m not feeling pain and just pressure. I don’t know how you can tell me when I’m screaming in pain that what I’m feeling is not pain and only pressure. I’ve had a child via C-section. I know what PAIN versus pressure is! No one in that room respected the fact that I was in pain, in real pain and my pain was ignored. I felt everything! He pulled all four teeth. I felt every single tooth ripped out of my mouth. The only thing the doctor did was give me a very large needle trying to freeze the area as I screamed in pain. The process for every tooth went as follows; he first tried to rip it out I screamed in pain; then he got a needle shoved it under the tooth, which was also excruciating, and then continued to rip my tooth out. He didn’t freeze before pulling every tooth. He pulled first then froze then pulled again. I believe somebody administered some sort of drug while I was screaming because I didn’t pass out until I got home. I was even told I had to arrange for someone to pick me up because I wouldn’t be able to drive after being sedated, I could’ve drove myself home no problem. My brother picked me up and immediately said I looked frustrated and angry, which I was it wasn’t until I got home (a 25 minute drive btw) that I passed out either from the adrenaline wearing off or the medication finally kicking in. It was the most terrifying experience I have ever had I have not been to the dentist since simply because I’m traumatized. I filed a complaint with the dental college. This happened in 2020 and nothing has come of it. It is still under review nearly 3 years later this is unacceptable, I highly recommend everyone GO SOMEWHERE ELSE for any major dental work. The sad part is that wasn’t even my home dental office my home dental office was the one on Hughson Street in Hamilton. No one reached out to see how it went. No one apologized for what happened. They simply turned a blind eye, and acted like I didn’t exist. I guess after they received the complaint from the dental college, they wanted nothing to do with me.

Absolutely fantastic service. I came in and was taken into the room where I was to have all four wisdom teeth extracted almost immediately. There were some slight complications from my end (not related to the dental procedure) that caused me to be in excruciating pain for 30-40 minutes. The doctors and staff were very professional, and provided me with pain medication and extras to make me feel better and waited until I was healthy to proceed with the procedure. Injection of sedation and anaesthesia was handled very well and almost painlessly - the procedure itself was very quick. Both before and after the procedure, staff ensured that I was in a safe state and informed about post-procedure care, and I got a follow-up call the day after to check up on my status. Overall very pleased with the staff at Smile Design Dental Care in Binbrook, as well as their professionalism and dedication to superior customer experience. Very happy to have found this clinic near my home and I look forward to staying here for a while. Thank you!

My husband and I have been going to Smile Design Care in Binbrook for over a year and I haven't been disappointed by their service. Their receptionist is very friendly and helpful and always welcomes you with a smile and cheerful greeting. The process at the end of your visit is fast and pain free unlike some other dentists who make it more painful than the actual procured you've had done. Dr Sedrak explains everything to you in great detail and always checks with you during the procedure to make sure you are still comfortable and not experiencing any pain. The hygienist is very gentle and friendly and I always go home with a goody bag full of great cleaning supplies. I have recommended this place to my family and friends if they are ever looking foe a new dentist. So happy I found such a great dental place!

I'm very satisfied with my experience at the Smile Design Dental Care even though it took me a long way - from Toronto to Binbrook. Since it was my first time here, Doctor Mena gave me a thorough exam. He explained very honestly and in an easy to understand way on how to fix my teeth problems. Also, Noah performed a completely thorough cleaning. I had not gotten my teeth cleaned for almost 3 years due to the covid. Noah’s cleaning is really beyond my expectation and I appreciate how gentle he was. The whitening service is also great and I already see results. Lisa gave me very detailed information about my insurance coverage at the end. I definitely recommend this clinic, everyone is so nice accommodating.

This is my favourite dentist. I can’t tell you how many places I’ve tried! In how many cities. I’ve been with these guys for almost 5 years now. And I will never go anywhere else ever! They are kind, and flexible, and will work with the client. They are especially attentive my children, who both have disabilities and fears of the dentist. But not here, they are completely happy to come. Lisa is the best receptionist a person can ask for, and Morgan is my favourite hygienist and my favourite dentist here is Dr. Safa. :) I HIGHLY recommend this dental office.

I’m a Nashville, Tn resident that was visiting family in the area. I arrived in Hamilton and a filling of mine came out. My stay was over a week and of coarse it was sensitive af so it had to be taken care of. I was recommended to see Dr. Safa. The team went above and beyond to make sure I get an urgent appointment and the service was outstanding. She explained everything and took her time with the assessment and treatment plan. She was so fast & gentle with her work that I didn’t feel a thing! Wish you had an office here in the states!!

It has been the familys favorite place to go when it comes to our Dental Care . Lisa (reception) has been so nice eversince ,accomodating as always . I had a good experience with Noah ,who cleaned my teeth today . He did an excellent job and made me feel comfortable all through out! His hands are not aggressive to the point of hurting. Amazing work done on my teeth ! Dr Mena from the very start has been so professional and very comfortable to talk with while he dealt with the fillings on my teeth . Thank you guys !

We love being patients at Smile Design Dental Care. The staff are helpful, friendly, and do great work. It starts right from the reception. Brenda is lovely, helpful, and accommodating. She is very kind and even watched our baby for a few minutes during one visit. The dental care team do great work and give good advise on next steps and preventative care. We also appreciate that they are open on Saturdays so we have many options when scheduling appointments. We'll continue to be patients here for years to come.

Extremely friendly staff. My son had to have quite a lot of work done and he immediately felt comfortable with Dr. Safa. Thank you for helping us to make the switch to a new dental practice so easy. Updated March 2022: we are still so pleased with the staff at Smile Design! We all had cleanings completed by Noah and he was incredible! My daughter has a lot of anxiety about visiting the dentist and she was able to 'zone out' while getting her cleaning. Lisa at the front is always so welcoming!

I hadn't been to the dentist in a while because of "dentist fear". The staff at Downtown Hamilton were from the front door onward very professional and understanding. The dentist himself was fast and gentle, so much so that I had "very little after pain"' after having work done on most of my mouth. I even got the whitening special and I cant believe my smile now. So glad I stepped through their doors. Also, their office is super clean and very nicely designed as well.

I always look forward to my next visit. The staff are all so friendly and helpful and I love the way the interior of the clinic is designed -- from the lobby to the patient rooms. I do not feel like I am at a dentist office, I feel like I am at home. My favorite are the murals painted on the wall -- the ambience keeps me relaxed and feeling comfortable during my visit. Thank you so much for perfecting my smile. Very happy patient and highly recommend :)

Nothing but professional. If you're looking for a new dental clinic this is the one. Always friendly, always on time and always a great visit. Even with the current pandemic they have made adjustments to how they operate and made the office very sanitary. Every time I go for a cleaning they have the newest technology to check and clean your teeth. Never had a bad experience with this place and I highly recommend you checking it out for yourself!

I had a great experience at Smile Design Dental Care in Binbrook! There was little to no waiting time, and the dental hygienist did an amazing job to ensure that I was comfortable. She is super friendly, made conversation with me, and not to mention she did an amazing job cleaning my teeth. The whole team is super friendly and they made me feel super comfortable the whole time. I recommend this place to anyone looking for a new dentistry!

I've had some terrible experiences at dentists over the last 15 years, but my appointment with Dr. Mena wasn't one of them! I tend to get very anxious for dentist appointments, but Dr. Mena was calm, friendly, made sure I didn't feel any pain and fixed an ongoing problem (food trap) I was having the last 6 years that other dentists were unable to resolve. It was the best experience I've had in the last 15 years. Highly recommend.

I had a cleaning with Noah this past Saturday and it was a great experience! He's super friendly and has a very calm demeanor. I felt very well cared for. I would also like to express my thanks to all the staff who ensured I was ready to leave by a certain time. Much appreciated! My overall impression of Smile Design has been extremely positive. Everyone I have come into contact with has been very kind and friendly.

Best dentist place I’ve been too, very nice and friendly. I’m only 15 and my mom brings me here. I won’t go anywhere else! In fact I never used to brush my teeth or floss ever, but now they are helping me learn how important it is. And are helping me to book my cavity appointments, and get over my fear of the dentist. So I can be healthy, and no longer have bad hygiene or be in pain. Thank you Smile Design Dental.

Staff is very friendly and kind. When my family & I go for appointments they all feel like family. Dr.Shakat is always explaining what procedures are being done to all of us and that makes us feel safe and trusting in her. I have never have had a problem with the billing or appointments with the front staff or Joe. I have always recommended there business to many people. Keep up the great work , love it!!

I had a cleanup done by Noah and it was a pleasant experience (if being in a dental chair can be classified as such!). Cleaning the lower teeth always has added stress as the mouth has to remain widely open. He frequently took a few seconds to allow relaxing of my jaw. This helped reduce the stress on my jaw (I appreciate this) His friendly demeanor is nice and all the staff are friendly and helpful.

I had a great experience at smile design dental care today! Dr. Mena is an excellent dentist! The team went above and beyond to ensure I get an urgent appointment and the service was great. He explained everything and took his time with the assessment and treatment plan. It was worth the 1 hour drive and I would recommend them to anyone looking for professionalism and true patient care by all staff.

Dr mena is one of the best dentist in our town. He fixed my tooth and recently on emergency basis he fixed my son’s tooth. I didn’t make any appointment just walked in and they got us in so quickly and dr mena explained everything so well and took a good care of my sons tooth. He is super friendly simply the best Highly recommended smile design dental care in binbrook for all your dental needs.

2yrs ago i had teeth removed at your office and dentures made at your office. The dentures kept falling out when i was talking. I went to two other dentists and was told i would need a bone graft for the top and bone shaved for the bottom for any dentures to fit. I was told that whoever made these dentures was incompetent. I was ripped off of a lot of money. Stay far away from this place!

I went in for a routine cleaning. I'm also very pregnant so was a little nervous about going. The dental hygienist and dentist were so gentle, so kind and really made me feel safe and comfortable. They answered all my questions and put my mind at ease. I would highly recommend them and I'll definitely be going back!! Thank you so much for such a wonderful first experience with you!

First time visiting Smile Design in Binbrook. I was weary to change practices but I’m glad I did. Very clean and welcoming atmosphere. My hygienist Shawna was absolutely amazing!! Made my cleaning experience an easy one. She can make forget why you’re there that’s how good she is! Overall extremely happy with the service and defiant making it my new dental office of choice!

I was transferred to Binbrooks Smile Design for a extraction and I have to say I couldn't be happier of the service their. The staff is really nice and Dr. Mena is great! He's able to make you feel less stressed and make sure you are comfortable and experience no pain. The visit was quick but It was one of the best dental visits, despite getting a tooth pulled... Thank you

My kids had a hard time getting comfortable with many dentists until they met Dr. Safa. She has a way with kids and she is very kid friendly. My kids love going to the dentist now. The clinic is very clean and has a nice modern look to it. It is also very kid friendly which help when I have three appointments back to back. Amazing staff would recommend to all!

It was my fist time at this dental clinic and I had a good experience. It's a clean, bright and pleasant space. Alicia, the dental hygienist was nice and did a great job without being too rough. I also saw Dr. Mena Sedrak and he was very knowledgeable and polite. The receptionist was also helpful with all the insurance processing. Great experience overall.

Great office to take care of your teeth! The front desk staff makes you feel right at home immediately when you walk in the door. The dentists and all staff are very professional and informative. Everything was on time and the service was excellent! If you were looking for a sign to book your appointment, this is it... you won’t stop smiling!

We always receive great dental care at Smile Design Dental Care - Stoney Creek East. Today I saw Noel the hygienist and he was great and thorough and very pleasant. Dr Nancy is always so professional and upbeat as well. Lina the receiptionist is always the model of patience, respect, courtesy and efficiency. I highly recommend them all.

They over charge for a simple teeth cleaning, both my mom and dad had horrible experiences here. We have found a new doctor highly recommend and who isn’t charging almost $400 for a simple teeth cleaning. You have lost my families business, and I’m glad it happened before I booked my appointment for mine and my husbands cleaning.

I was referred to Smile Design by my family and friends and I couldn't be happier with my decision. Dr Safa is the best and she was so attentive And amazing at what she does. It's very welcoming and super clean. I wouldn't go anywhere else. Thank you Smile Design for taking care of me and my family. I highly recommend this place.

Super clean clinic. Such a cool vibe with this office, everyone is very friendly and happy. Dr. Shawkat is very genuine, caring and will do whatever it takes to make sure you are comfortable and pain free. So glad I found this place. I would recommend family and friends here without hesitation. I am definitely going back.

I personally hate the dentist & haven't been in quite sometime. Morgan was great. Very thorough & gentle esp. since i made it known i was a big baby lol. She kept the conversation going to keep my mind off it all, felt like I've known her for years. Super happy i found this office & would recommend to others!

Best Dentistry hands down in the area, I was treated great, had great conversation and came out with a smile! The work completed and the level of professionalism was unmatched. My Hygienist was a riot, made me feel comfortable and was very very good at her job. 5 stars all day :) See you all again

We where very picky in choosing our sons dentist as he wasn’t comfortable with a few doctors. But the team here at Smile Design and Dr Safa have gotten him excited to see the dentist. Will keep coming back here indefinitely for sure and we highly recommend it to friends and family!

My kids and I recently had routine cleanings and had the luxury of having Noah as our dental hygienist. He was absolutely amazing with both of my young kids and I was immediately put at ease with his calm energy! Absolutely amazing experience and my kids can’t wait to go back!

Always a pleasant experience at this location with the dental hygieniest that keeps me occupied with conversation to distract from my overall dislike around the dentist. Great spot, would recommend even though it's gross thinking of the same tools being used on all of us...

Every visit to Smile Design Dental Care is a great visit. The staff are always friendly and professional and they will go above and beyond to make sure your experience was a positive one.The office space feels safe and clean. I would definitely recommend this location!

I recommend Smile Design Dental Care in Binbrook. Everyone is so friendly! Dr. Mena & Dr. Safa are both wonderful! I'm nervous about needles but they have also made me feel comfortable. I had the zoom whitening done and was very happy with the results!

I had a great experience at Smile Design Dental Care. Dr Safa was so patient with me. She listened to all my unique concerns and then provided a plan of how to solve them. She was so professional and my smile has never been better! Thank you Dr Safa!

Morgan is absolutely incredible ! The most efficient, comforting, and hilarious hygienist I have ever met! All physicians, additional members of the healthcare team and office are also fantastic! My sincerest appreciation and thanks to you all!

10/10 experience every time! All the staff are so friendly. My family and I go there and my girls are so comfortable. I can’t recommend them enough. They are extremely kind, caring and knowledgeable. Every hygienist we’ve had when we go has

My family and I have been patients at smile design since they opened! I've never been a fan of the dentist, but the staff at this office are spectacular. The professionalism and kindness, especially when I'm nervous!Dr Shawkat is the most

Very friendly staff, Dania working front desk is really organized and I was seen by Dr. Safa in no time. Dr. Safa is great; she did a fantastic job removing my wisdom teeth. The office is beautiful and has a very great atmosphere compared

Dr. Shawkat is Awesome. She is very professional, skillful, and very knowledgeable. She takes her time with explaining all aspects of the procedure and instructions on how to properly care for your teeth at home. I have been a client for

Came here from Barrie for 2nd opinion after recommendation from existing client. I was concerned as the office was far away, but i left extremely pleased. The intake form was very in-depth, which i enjoyed as it asked very specific

Honestly some of the most kind and attentive providers I have had. Never a long wait, they are organized and very thorough with any appointment. Great for little ones as well, great practice overall. Highly recommend.

I always have a great experience at Smile Design! There’s never a long wait and the staff are amazing. Lisa is super friendly and Dr Mena is amazing. Has a real vision and able to maintain my great smile!

I just had a cleaning done with Morgan and I had such a wonderful experience! She was very informative and I felt like she did a thorough job with my cleaning. Looking forward to my future appointments :)

Had a great experience, very professional and positive environment. Dr. Safa was gentle and very knowledgeable. I strongly recommend Smile Design Dental care if you’re looking for a new dentist.

Amazing staff, hygienists, doctors, and a very clean and positive environment. Their scheduling and prompt service is appreciated. Even my 5 year old can't wait for her next visit. Thank you!

Friendly staff and very professional, Lisa was amazing plus beautiful inside! Dr. Shawkat is fantastic and made me feel so comfortable. Would definitely recommend for any dentistry needs!

been going here since 2015 and the staff has always been very kind. got my braces done wonderfully here, checkups, cavity fills, my wisdom teeth pulled and all have gone great. …

We have been coming here for years. The staff is great. The dentists are all amazing. My son has had his braces done here and my daughter loves going to dentist. No fear and no pain!

I go here along with my 4yo son. Amazing care and they were amazing for my son this past weekend! So good to have a great local dentist too just a few minutes away!

Incredible dentist! Warm and welcoming front desk staff. Kind dentists who explain everything well. Efficient and accurate tooth chip repair. Definitely recommend!

I highly recommend Smile Design Dental Care! Dr. Safa and her staff are amazing. Everyone is very knowledgeable, friendly and the office is beautiful.

Great doctors and staff, always able to accommodate our family needs anytime including emergencies. Best service ever, can’t recommend them enough.

Great service - friendly and professional. Amazing team! Dr. Nancy J. Does great work and it’s easy to trust her professional opinion. Thank-you!

My first visit went well. Great staff who are knowledgeable and friendly. I will continue to make all my dental visits here.

Lisa is absolutely amazing and friendly. She really cares about the patients here and is always so professional and helpful.

Have been coming here for over 3 years and I love every time I come. They make the experience fun and painless.

Smile design never disappoint, always friendly, helpful and very knowledgeable. We all love it here.

Always happy with my cleanings and the ladies at the front desk are always a pleasure!

My cleaning here was the best! The people here are so kind and really nice to me!!

Amazing staff and really wonderful with my child who has some anxiety.

Amazing dentist! Were great with my toddler. Great teeth cleaning!

Amazing team. Kids love coming for their cleanings and check ups.

Dr. Mena And Staff are fabulous. Highly recommended …

Clean, kind and a great first visit for our kiddo!

Excellent staff! Enjoyable every time we come in.