I went to the clinic with sensitivity in my teeth and Dr Trang did filling for one of my tooth saying it should be ok for good 10 years. He wasn't really sure before starting the treatment but just did it for money.. suggested me 2 tooth extractions too. I wasn't in pain that time but after getting the filling my tooth was sore for a week. I called back and went to see him again a week after but again he wasn't sure of the cause and said I might have to see a root canal specialist or wait for few more weeks and pain will be gone. I saw great reviews and went to their practice but unfortunately my mistake I fell for their reviews. I did call again and asked receptionist to email me my X-rays as I wanted a second opinion but still no one from their clinic gave me a follow up call to see why I am looking for second opinion neither did any other dentist from their clinic cared to follow up. Finally after 2weeks of pain and discomfort I had to visit another dentist with so much pain that had to get my same tooth extracted . Still called Smile line dental to see what can they can do as I had another appointment lined up with them to which I got told only if extraction was done with them it would have been free not my other extractions and no assurance of any discounts or services for the fact that I lost my tooth cause of their dentist not been sure of what treatment I needed to begin with!! A doctor should take responsibility for his wrong treatment .Take your chances if you decide to visit this clinic. Won't recommend it at all.

I have been coming here since they first opened. From the beginning I was seen by Dr Nate he was super friendly thorough and takes his time in which I like and was happy with his service overall. However my last 2 visits with him I noticed he was slacking off rushes his job with the check cleans and filling. My last visit he only spent 15mins on me and this was the check and clean. He started on me at 1705hrs and I was out by 1720hrs. He didn't use any numbing cream which he normally would. I have left the dentist with my teeth not feeling clean and very unhappy. Originally I wasn't going to complain, however I then experienced some sensitivity on my top right molars. I managed to get an appt with Dr Rashan (the boss) have then found one of my top right molar have cavities and needed a filling immediately (something Nate have missed completely). She also found my teeth to be residing which I was not made aware of by Dr Nate. Dr Rashan was okay on that day she refused to do the clean on my teeth and have rebooked me for a filling 2 days later. When I came back for the filling with Dr Rashan she was so rude speaks to me like a child, she was very snappy when I ask her questions about my teeth as for everyone else we have concerns. It was definitely a terrible experience with her and mind you she was the boss. She had no customer care and is not a genuine person. She disregard my concerns and just wanted to get her job done quickly and move onto the next. I paid and thought to myself you have lost me as a client.

I have tried to no avail to get this company to take my family off their system due to the constant text and mail reminders they keep sending. I don’t even remember ever attending here!! Cannot contact them at all - only get an answering service/ which I’ve left messages with but no one ever bothers to respond. Edited to respond: It is not 1 reminder. They started 2 years ago and we get sms reminders for OVERDUE treatments and paper reminders monthly for all family members. We have had a consistent dentist for 6 years. I have NOT booked an appointment with you. As for your phone, it is either engaged or rings to the message person WITHIN business hours! I have left messages detailing what it was in regards to to be told someone would have to call me which no one does. Your messages have no ‘stop’ included in them. It amazes me that you can respond to unwanted negative feedback within minutes but cannot update your database. Even your response to this complaint that at no point was to rectify the situation, clearly shows your arrogance.

I cannot recommend this dental clinic more highly. After quite a rather lengthy time between dental visits, I very nervously booked an appointment with Dr Nate for a check up & some much needed work. I needn't have been nervous or anxious. Nate's patient, calm & friendly manner instantly calmed me, and without hesitation, had a dental plan in place for me to restore my smile. I'm now well on the way to that perfect smile, and no longer fear dental visits. Dr Nina, who also practices at the clinic, has also done some work on me, and like Nate, is very skilled, patient & super friendly. These guys are diligent, professional, great at what they do, and competitively priced. Very highly recommended.

Got charged a cancellation fee, wasn’t made aware of this at the time of booking, I called them 3 and half hours earlier to notify them, I couldn’t make it. Life happens and sometimes you can’t make appointments. There also more expensive for general check ups and cleans, X-rays are not included and are charged per shot. In my opinion, poor policy/management and uncompetitive prices. Edited I appreciate you accomodating me, but being charged a cancel fee without even mentioning it at the time of booking is unfair. It’s not like I didn’t just not show up, I called as soon as I found out I couldn’t make the appointment. Things can happen out of patients control within 24 hours.

Best visit to the dentist in my whole life. All staff from the point of call making an appointment, to the end of service was excellent. There was miscommunication between us about the confirmation of my first appointment so I had to reschedule. An honest mistake on both sides that I wasnt too fussed about - but they were so apologetic and insisted on a generous discount. I especially love the equipment - xray, camera shots on monitor, comfort of chair; and how all my options were were explained and discussed through out my visit and the complete friendly manner of the staff. I will definitely be going back their soon to address my other problems.

$90 cancellation fee, poor policy Whilst Aus is in recession and there’s a bloody pandemic in the world, are these the type of business we should be supporting? Do they have our community in their best interest?! Edited 8/01 Thanks for your reply, please see attached photo, I did indeed enquire about your practice on Wednesday. Cancellations are a part of business it’s no different when people don’t show up to Resteraunt table bookings. I’ve never heard of them charge a debit on next visit. I’m fortunate enough to not have gone through with a booking, I’m simply raising awareness of my experience.

Dr Nate Tran is hands down the best dentist I have ever seen. You can tell he honestly enjoys what he does for work. He is kind, compassionate and practices without judgement. I particularly love that he explains everything at different points during your appointment and in doing so gains your consent to perform treatments on you. He is particularly great with children, my 6 year old son was so relaxed and at ease during his front teeth extractions this year! He is looking forward to seeing Dr Nate again to watch the TV on the ceiling!

Dr Nate was amazing, very kind and caring. My old dad needs to pull a tooth out. Doctor Nate helped explaining everything and took care of him like his own father, thank you and keep up the great work doctor we need more doctors like you in our society to make the world better, 5 star is not enough for him. Please pass this review to Dr Nate. Thank you Patient name :Toan Le

Very clean hygienic environment. Excellent experience at smileline dental, Dr Darshanjot Brar professionally explained the whole process of what was going to occur. Like most dentist, Dr darshanjot gives you options that best interest your current conditions. Overall experience was satisfied, would recommend this to anyone needing a dentist! 5/5

A great experience at Smile Line Dental in Caroline Springs. Doctor Tran was super friendly, knowledgeable and professional - and it's always good to have a dentist who tries to get to know you personally as well (given that you are trusting them with your teeth!). The decor of the clinic is minimalistic and clean. Will return!

For someone who is petrified of the needle I was speechless when after 40 yrs I DID NOT feel the Needle AT ALL!!! Dr Tran was fantastic, reassuring, calm and very informative. I highly recommend anyone who is as afraid of the dentist as I am give them a go, you will not be disappointed.

A warm and friendly clinic the moment you walk in. I used to fear going to the dentist but Dr Nate placed me at ease. He was amazing in explaining what needed to be done and always making sure that I was comfortable and not in pain. I would highly recommend Smile Line.

A very clean and hygienic dental practise! I was initially quite nervous as I've always been back bit scared of dentists but both the receptionist and dentists were so professional and thorough. They really put my mind to ease and I will definitely be returning!

Originally terrified of the dentist due to past experience in tooth extraction without numbing cream. Gave Smile Line Dental a shot as reviews were good. Walked out happy and I'll definitely be coming back, excited for my next appointment! Thank you Dr Tran :)

Highly recommend smile line dental, the shop is clean, modern and well decorated. All of the staff were friendly and caring throughout the process. I will most definitely be coming back to see Dr. Tran if any I run into any other issues in the future.

Dr Darshan is an amazing dentist! I have always being looks after so good and she explains everything very clearly. She is very confident and makes the patient very comfortable. Overall amazing experience and she is now my to go dentist!!

I had a very troublesome dental history, but since last one year, I am with Smile Line Dental under the care of Dr Darshan Brar and really happy with the experience. Definitely a great place to take care of your teeth and smiles. :)

Great experience for my family! Dr Darshan Brar took the time to explain very patiently the whole treatment process. She took the time to explain the treatment process and looked after us very well. A really pleasant experience.

Would recommend Smileline dental to anyone! Dr Tran was extremely professional and friendly throughout my appointment, as were the rest of the staff. A clean, modern practice in a good location with lots of parking.

Fantastic service, great staff, reassuring and supportive. I always feel confident in the options offered, the clarity of explanations given, the decisions made, and the quality treatment received. Excellent!

I had a very troublesome denral history, but since last one year, I am with Smile Line Dental and really happy with the experience. Definitely a great place to take care of your teeth and smiles. :)

Darsh and her staff very friendly, professional and take care client very well. I m really feel confident and comfortable when I come to Smile Line Dental. Thank for your service. Highly recommend.

My kid’s love visiting Dr. Darshan! Dr. Darshan is fantastic with children. She makes the experience of going to the dentist delightful and fun. Very professional and thorough. Highly recommended!

We've lived in the area for over 20 years and have tried many other dentists, but this is by far the most professional, reasonably priced and experienced service available. Thank you Dr Darshan!

Very professional ! I needed a tooth extracted and they fit me in last minute because I was in a lot of pain. Dr Darshan Brar is lovely and knows what she’s doing! Will be back ☺️ Thank you!

I hadn't been to a dentist in this area before and I chose Smile Line Dental. They are absolutely fantastic every time I go. Nate is the best dentist I've been to! Highly recommended.

Best Dental Surgery I have been to in a long time. The team are very caring and gentle. My children enjoy having their regular 6 month check ups. Highly recommend this Dental surgery.

Dr Darshan & her team is amazing! She has made me no longer fear a dental appointment & has completey transformed my smile! Thank you! I wld highly recommend them! Happy smiles !

Have been seeing Darshan for over 2 year now and always find her to be professional, knowledgeable, gentle, and ethical in her dental treatment advice. Thanks

Darshan is caring and thorough. I’ve got pretty fragile teeth but I trust her with their future! Highly recommend her for both adults and children.

The team at Smile Line Dental are great! Really happy with my results and can safely say Dr Tran is now my trusted Dentist. Highly recommend!

I highly recommend this dentist. The clinic was very clean and Dr Tran was very professional and friendly. I will be back!

Very kind and professional services. The staff is polite and friendly. Definitely recommend their services :)

Absolutely wonderful receptionist and wonderful dentist Dr Nate ! Extremely happy with their service

Really friendly staff and excellent dental services that make the experience a lot more pleasant!

The staff were friendly and professional, and made me feel at ease during the appointment.

Ran me through all details step by step and put me at ease, very friendly staff.

Best dentist in the west! Professional, on time, fair prices, good work.

I highly recommend Slimline Dental they were fantastic

Best dental experience !!!!