Me and my friends walked in and the first thing a worker told us is that they were closed… at 3:00pm. When me and my sister ordered the same random worker proceeded to take a picture of us on Snapchat without our consent. I also ordered an iced matcha latte and they gave it to me hot, when I told them I asked for iced they proceeded to make me a new one then blamed me for their own mistake. Later on when me and my friends were sitting in the dinning area, the same worker who took a random picture of me and my sister rolled out of their break room in a rolling chair and proceeded to make a TikTok making sure we were all in the background, then rolled away. We were judged from the second we walked inside and we weren’t even doing anything wrong. The worker who kept taking pictures and videos was an adult while me and my friends were minors. It just shows the immaturity at this place that is embarrassing.
Service
Dine in
Meal type
Other
Price per person
$1–10

I’ve been coming to this Starbucks for I don’t even know how many months. I come 7 days a week on my way to work. I order the same thing every time. 4 shots of espresso in a TRENTA cup with ice. I pour my own protein type shake drink into the cup due to dietary restrictions. My shake fits into the trenta cup perfectly. Today I got denied my order and was told the “manager” said they can’t give out trenta cups anymore. Since when? Why? I’ve never even seen a manager there. So how would the manager know what I order in order to tell staff to not allow me to have the cup i ask for? I spend lots of money at this location to not get the cup i ask for. It’s a plastic cup for heavens sake!

Purchased small hot chocolate 200 pm approx Wednesday today. Small cup only half filled, not hot, barista “no” thank you! Place was empty and staff should do better! He placed a cup on the counter which wasn’t mine as he did not clearly indicate “bark out” the customer name. When I went up take it by accident, he proclaimed “THATS NOT YOURS!!!” I’ll go across the street to Bitty Beaus going forward now where they “appreciate” customers. And, I will tell many others to go the same. Cheers!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Atmosphere: 3

The way I rate chains like this is entirely by customer service, because chances are you know what you're getting into if you go to a Starbucks as far as the menu is concerned. With that said, the girl that took my order was polite and upbeat. As I fumbled to make the gift card work we joked about it. My order was ready very quickly despite it being fairly busy. Its located in a beautiful area, with a lot of small shops and restaurants, making it a perfect first stop for a day trip in the area.

Went in yesterday for my favorite drink, a strawberry lemonade refresher, and like always I ordered online to avoid the line. Well I guess in my rush I ordered the wrong size. When I got there, I asked if I could get a larger size and even offered to pay but they didn’t let me. The young man working made my drink for me immediately and was very nice, awesome customer service, smiled and joked with me the whole time. And my drink was perfect, very thankful considering how hot it was outside!

I just got turned away after waiting in line a very long line because they could not break $100 bill if you can’t break $100 bill put a sign up that says we cannot take $100 bill and then to have the cashier talk as loud as she could and let everybody in the Place know what was going on was also extremely rude I travel all over but I live in Jacksonville and San Marcos is known for being extremely an classy place but the but the San Marco Starbucks is extremely low class thanks a lot

I have been in these place twice and both times what I ordered came beyond what I had envisioned in my mind. I have tried to try other flavors and have not been disappointed. I have to get used to scanning membership to get the rewards ‍♂️well at least I enjoyed the “wake me up” coffee
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

Very nice staff here...just like most all of Starbucks all over the world...the person who takes your order is so freaking happy , cheerful and treats you as if he worships the ground you walk on ( I love that part)...that it kind of makes you nauseous and causes you to throw up juuuussst a little in your mouth..but I do love the way Starbucks operates and treats its customers...oh a d and the coffee is pretty good..and strong..puts HAIR ON YA CHEST!!

Starbucks is not my favorite place to go...but this one in particular left me speechless...the most wonderful Starbucks crew I've encountered. They are happy and make you feel it, very polite, respectful. This one has a heart. Thank you, Starbucks San Marco Guys and Gals!
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 5
Atmosphere: 5

I dont know what coffee I did get but it is absolutely not what I ordered. they put a sticker over the lip of the cup, which would be fine if it wasnt the crustiest sticker to remove leaving sticker residue ALL over where you would put your lips to. other than that the sandwich was lukewarm to cold in areas.
Service
Delivery
Meal type
Breakfast
Price per person
$10–20

Jessica (the red head) told us they were closed as soon as we walked in (as a joke…not very funny), took a picture of my friends and I without our consent, and proceeded to make a TikTok on a roller chair specifically with us in the background... without our consent. Heard the baristas talking about us the whole time we were there as well. Very disappointed in the lack of professionalism

I love this place they actually make my drink great except with a particular girl who is a red head makes it. And every time I ask for it to be remade she catches a nasty attitude. She makes it extremely runny and tells me that it's going to come that way every time. I've had it made perfectly from very many different people. Even today the lady who remade it made it perfectly thick...

I went in at 6am. 6am it is dead in there or it was on this specific Thursday. There were I believe two girls working and between ordering and getting my drink I waited about 10 min. No one else was even in the store and I only saw one mobile order that someone came and grabbed. The coffee tasted good and was made correctly but I was in a hurry and ran late.

Drinks are always good and even my picky bf is happy with his coffee or tea from this location. Staff are always super kind and helpful, and the merchandise selection is typically good at this location. Pupuccinos are always in the 5 star range.
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Macchiato, Everything Bagel

Quick and fast service. I deliver for Uber eats in my off time and they were great they had everything ready for me. I also have had food delivered to me by Uber eats and they were very quick about getting it to me. They are very nice and give great customer service.
Service
Delivery
Meal type
Breakfast
Price per person
$1–10

Just a little shout out to the staff at the San Marco Starbucks. I go out of my way to go to this particular Starbucks everyday on the way to work. Sure I love Starbucks iced tea but I could get that at any location. The staff here is friendly and makes sure to start my day with a smile. Keep up the good work!

The good thing about a Starbucks is that it's a Starbucks. This location is in a delightful neighborhood and as with most Starbucks, there's a chipper local staff that is by turns overworked and sassy. Still, the menu has little local flavor. Again, this is both the bane and curse of the place.

I stopped by to try the holiday drink and ask if it still in promotion. The guy that waited on me was very rude. Told me to wait til 2 pm. Then turned around and said that it was lame to wait just to get the second drink free. I wonder where the positive attitude is everyone is talking about.

I might be biased because I am addicted to triple venti lattes that I can order ahead from the app and pick up but I like this place because it is in a great spot. The quaint street with the shops lets me walk with my coffee and enjoy the day. The staff has always been welcoming and friendly.

Who don't like Starbucks but it's te hospitality that separates them..this one was a great location abd morning staff was awesome I was there around 7am.. u got to try hot white mocha latte with oats milk with sweet cream cold foam
Food: 5
Service: 5
Atmosphere: 5

Definitely a staples in the San Marco area. As you can anticipate, parking is normally horrendous. However, since the remodel, it definitely feels more spacious with more well-thought out seating. The crew is friendly and I love the mobile order and pickup function though not unique.

From all the negative things in the media about starbucks and African Americans, I can definitely say it's more attitude from the customers, they were really impolite and unfriendly. The staff was nicer than what I expected and the food and iced coffee was pretty good as well!

What you expect from a Starbucks, good service, decent coffee free wifi lol. Had the nitro be with vanilla cream topping
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Service: 5
Atmosphere: 5
Recommended dishes
Frappuccino

You probably already know what the coffee is like..I love it. Indoor and outdoor seating with very friendly staff. If you're close to this place take a stroll, lovley square with small businesses and for those of you with dogs bring fido along and ask for a pup cup.

This location is centered in a historical district with beautiful housing and a variety of shops and dining. Love it. It’s even better when the barista calls you by name.
Service
Take out
Meal type
Other
Price per person
$10–20

I was charged twice. The staff was not helpful at all. The issue was not fixed. I guess I am stuck paying for it. Look at your statments. I would check to assure this is not a common practice. I am nervous of going in any Starbucks at this point.

Very unique location, employees are so welcoming , No drive through, had to drive longer to get here instead of going to another location close to my workplace, Plenty of space to sit down and chill, highly recommend, try this location once.

Can't put mobile orders together properly. Isn't that why you have labels with names??? Thanks for screwing up.
Service
Delivery
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Still the same, every Starbucks I seem to go to has the most professional staff of all restaurants in Jacksonville, it seems! They are pretty easy on the eyes, as well! Admiring, the beauty of the female staff comes after they make my drink!

Chiara is the absolute sweetest barista I have ever met! She is very professional, courteous, and thoughtful - This is by far my favorite Starbucks location!!! Thank you Chiara for the best experience, you are amazing! 10/10 recommend!

I frequent Starbucks around Jacksonville, but this one is my favorite. They brew good coffee and create a relaxing environment. The baristas are friendly and knowledgeable. They've helped me explore an array of coffee types. Thanks

Facility certainly could have been cleaner (tables were dirty/sticky, napkins laying around on the floor, etc) but two of the the employee's were refreshing. They had positive attitudes, and seemed to be enjoying their work.

This is one of my fav locations. I ordered through the app and mistakenly selected the incorrect store. The San Marco location honored my purchase.
Service
Take out
Meal type
Other
Price per person
$1–10

Awesome Starbucks located right in the heart of San Marco. Plenty of indoor/outdoor seating.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Features
Dine in: Yes
Takeout: Yes

Love Justin and Scout’s excellent services! They are the best and very approachable as well as personable. I will miss you all…
Service
Dine in
Meal type
Breakfast
Price per person
$1–10

The drink was good but the clumsy Batista was spilling in on the table before handing it to me. She wiped some of it up, but some of it from the lid still spilled on my clothes when I started drinking it.

Barista Alex was rude and he was making fun of us when we were asking what is wrong with the taste of flat white that we drink once in everyday. His manager Coral was great and she tried to fix his fault.

This is a nice Starbucks my only issue is when. You come between 720 and 740 it's only one person making coffee so if you have to be to work at 8 you might want to consider another location

Always a great place to get you morning jolt.
Service
Take out
Meal type
Other
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes

Love this Starbucks! Employees are personable and very good at their jobs. That is never more evident than the early morning shift. Busy atmosphere that doesn't feel rushed, I like that

The baristas charged us for our drinks and and only told us after they made the drinks that they ran out of the toppings for it awhile ago :( the atmosphere is still decent though.

You know what you're getting at Starbucks. it's not cheap, but always good.
Service
Take out
Meal type
Brunch
Food: 3
Service: 4
Atmosphere: 4

I may or may not be late for work leaving this review but it’s worth it. Haven’t been here for months and Scout remembered my name. Outstanding. Thanks Scout you made my day!!!

3pm Closed nothing on the app waisted 30 min of my time typical starbucks bs. I so wish they would go out of business let someone who cares about customer service take over.

Great service, coffee always great but I hate that it seems that most Starbucks run out of the Double Smoke Bacon Sandwich what's up with that it's a favorite stock up plz!

Probably the 2nd time I've been in this location. Collected 50 bonus points today on the Starbucks app. 13 points away from a free tumbler. Care to join me anyone? …

Good drinks, good service, friendly and professional staff, packed but they kept the line moving, seats were available, good place to relax and discuss business, etc.

Well i love coffee with expresso, but also the workers are always really nice and fast and they remembered my order and name after the first time of being there..

It's bucks. Standard quality and good service. The surrounding area has interesting shopettes, bars, restaurants, book shops, antique jewelry shop, etc. …

Grab a Starbucks and enjoy the sunset on the river. Bring a blanket and just relax after a long day and take the beautiful landscape and a great drink.

Very clean and great selection of merchandise
Service
Take out
Meal type
Lunch
Price per person
$10–20
Recommended dishes

Great place to hang out in cool San Marco. Enjoy the neighborhood vibe from one of the patio tables. Recent renovation was a great improvement.

Great service with a fun, engaging, excited employee taking orders. Service was fast. Clean facility. The Frappacino was a wonderful dessert!

Average Starbucks. Smelt a bit odd inside, can't quite make out what it was. Barista was very friendly and was attentive to the customers.

They do a great job getting you your food and drinks quickly. very friendly staff
Food: 5
Service: 5
Atmosphere: 5

Great group of partners. Fast, accurate. It's a busy spot though. So, expect to have very limited seating if it is available at all!!

Facility is clean and centrally located. Staff goes out to there way. It seems the quality of the products isn't what it used to be.

Took my daughter for some blueberry oatmeal and had myself a frappucino. Had a very nice time. Quick service and very nice time.

Mt daughter and my drink was not made properly at all very disappointed
Food: 1
Service: 1
Atmosphere: 1

Solid Starbucks place.
Service
Take out
Meal type
Other
Price per person
$1–10
Recommended dishes

Popular coffee stop with locals. So there's almost always a wait. Comfortable place, though. And the people watching is good.

You would think that for a company selling such eco friendly products they would have compost and recycling options. Really.

Always have a good experience with Starbucks no matter the location. Staff always very friendly, ask how im doing etc

We were actually next door at Ajeen and Juice but it looked like there were plenty of nice people going to Starbucks

They fail to - 1st come 1st serve. After i ordered they fill 3 other orders before mine. I waited 10 minuts extra

Very friendly staff, clean areas to sit and chill while enjoying delicious drinks and snacks! Highly recommended

Good Lattes. Good People. I always buy woth my $250K business credit thats not attached to my SSN but to my EIN!

The partner recognized me because of my wife's drink. She always orders the same exact thing. I love that.

First Starbucks I ever went to that doesn't serve hot coffee. Unless you want a milkshake, AVOID!!!!

This location didn't carry the same level of friendliness or effort to please as others I frequent.

The San Marco Starbucks has always been solid. Good service, good drinks and a pleasant atmosphere.

A bit of a wait, but that is just part of mornings at a coffee shop. Food and coffee were great

Starbucks is a rip off, so here is a picture of me riding a lion out front to make your day.

Fantastic branch. Great service. Clean inside. Fabulous coffee.
Service
Take out

Love this place! Great staff and great drinks. Got exactly what I ordered every time.

I had to utilize the restroom but to my dismay both restrooms were out of service. .

my latte was delicious but they line was like forever long, Starbucks Do Better...

It's Starbucks, so it's the same experience every time. Staff here is great.

Great place! Baristas know their regulars and are on top of the orders.

Awesome environment and friendly staff! Thank you. I will come again!

✊ wonderful store, wonderful workers. congrats on your union win!

Nice area, friendly staff but hard to back out of parking area.

Great Starbucks and location. Outside seating only right now.

Staff was quick and very friendly. My coffee was perfect.

Always loved Starbucks. Good atmosphere. Great employees

Most every time I’ve been here has been a real pleasure!

Very happy with my soy chi latte I received today!

Good service & lovely people

Good customer service

Lovely place