The website and sign on the front door say that this location opens at 6am on Sundays. On 12/6/2020 I arrived at about 6:05 to grab breakfast and a coffee before work. Both doors were locked. There were two female employees inside who both looked up at me and then looked away and started laughing. I thought maybe they just forgot to open the doors and that eventually one of them would come open them. No. They continued to chat and laugh occasionally looking over at me. I keep waiting as two other people walk up also confused as to why they are inside looking at all of us and laughing and not coming to let us in and out of the 40 degree weather outside.... 6:20 comes around and I’m now late for work. Realizing they were not going to come open the door I decided to leave. No breakfast or coffee for me... but what really made me angry was that the other two people waiting outside with me had scrubs on and worked at the hospital. I really can’t believe that these two employees would treat healthcare workers this way with everything going on right now. So incredibly disrespectful. I can understand having an “off” day once and awhile and having to open a few minutes late but 20-30 min while rudely ignoring your customers and leaving them out in the cold is just plain cruel.

This is a really great place and always my go to for the best chai tea. The staff is always great and has drinks ready as quickly as possible. I generally use the mobile app when placing orders here. My go to is a chai tea latte with cinnamon powder, oat milk, and light ice. This is adjacent to a Tijuana Flats in a little shopping plaza. Memorial Park is across the street too. There's a small amount of cups and coffee you can buy here. There are locks on the restroom doors, but with good reason. They do cute little chalk questions on a little board they have set up where drinks are placed, and write their favorite different drinks and other cute questions and quips. They also placed lettered placards with the customers names so people can grab their drink and go and not have to dig around other drinks Keep up the great work guys!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Jack Skellington Frappuccino, Cake Pop
Parking space
Somewhat difficult to find parking

One of my favorite Starbucks in town. Clean environment both indoor and out. The service time is average -which is good. Wheelchair accessible parking and entry is available at this location. The lighting is comfortable and there are plenty of seating options from inside and outside. I order the matcha latte with oat milk and the impossible breakfast. The impossible breakfast is a vegetarian option for those lovers of breakfast biscuits. For a smoother experience I requested extra matcha in the latte and it tasted amazing. Great job to the Riverside Starbucks team. We appreciate your efforts.
Service
Take out
Meal type
Breakfast
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Vegetarian options
Impossible breakfast
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot, Free street parking
Parking
First come first serve
Kid-friendliness
Small seats available
Wheelchair accessibility
Parking available and door weight is light.

Barista Kelsey is absolutely TERRIBLE. I cannot express how awful her attitude, tone, and demeanor are when dealing with certain customers. She decided to become argumentative with me with today after I requested a refund due to her making a snide, passive aggressive comment after I complained about my wait time. This is not the first complaint about her and I am holding the management responsible for her disgusting attitude. The store manager and district manager are complicit in Kelsey's action because several others have complained and she is still employed. As a customer, this shows me that you all support her unprofessionalism and poor service to Black customers. She should not be employed in an environment where a diverse population of people will be served and if she doesn't know to handle customer complaints, she should not be in this business.

I visited this Starbucks today on 11/03. I must say I am so incredibly impressed with this staff! They only had three baristas on, with a room full of people and the online orders non-stop. With all of that chaos going on (and keeping their cool) a gentleman entered without wearing a mask. One of the baristas (I didn’t catch her name, I believe she had blue hair) handled this particular situation so professionally! She offered the man a mask, he refused to put it on. So she kindly suggested that he step outside so she could take his order. He was so rude, literally the male version of a “Karen”. I’m sure this situation wasn’t the first, and unfortunately not the last. I just wanted to shout her out for giving him back kindness when he was radiating hate. Sorry that people give you guys such a hard time! You’re very appreciated!

I usually don't make reviews,however, I believe this store was extremely outstanding in every way. The store is very clean. The day that I went here, it was busy. However, I was in and out with no problem. The evening baristas are very welcoming and nice. This one barista, in particular Samiah, made my day 10 times much better. She was very helpful and kind. She asked me how I was and if my day was going good. Samiah went above and beyond to make sure my experience here was great. Overall, I love this store. It’s not like most Starbucks, because for one it’s not a drive-thru. I believe here they are actually more genuine about making a connection with the customers. The staff is great and the quality of food and drinks are great as well. Definitely worth the money, 10/10 experience .

I went to this location yesterday to try the new Iced Brown Sugar Oatmilk Shaken Espresso. I had several people tell me how good the drink was. I was disappointed as I paid 5.00 for a cup of ice!!! I purchased 2 drinks and they looked completely different. When I asked the Barista why she said-"I don't know" and walked away. At that point I should have asked for my money back, so that is on me. I did take the drinks and when I gave my friend the one she had ordered she said- why do they look so different and than told me it was not the same drink she had purchased in another location the day before. I did email Starbucks and am waiting on them to response. Shame on me also for not getting the girls name. She is not a good example of Starbucks or customer service.

Today I was in the area and craving for My weekly caramel Frappuccino fix. The store was out of the caramel drizzle sauce however I spoke with the manager Ms. Lisa and she curated a recommendation of a caramel Frappuccino with extra white moca drizzle and the caramel ribbon crunches and it bot only made my day but is a fantastic alternative a day will become one of my favorites it was refreshing to visit a store with compassion and a desire to please customers by helping them find new favorites and drink options. The store was clean the staff welcomed me upon entry and even checked to see if I needed anything while visiting their dining /sipping room! I will definitely be back. My experience was handled with integrity and I appreciate it!

I logged into google.com and looked up my favorite starbucks but alas…… found a very negative review written about one of my favorite bar keep baristas Kelsey and had to jump on here to leave my perspective…I’ve only had pleasant interactions with her, she recently helped me figure out my replacement drink when they were out of my favorite syrup! She also helped me figure out how to place an online order, this most recent review seems like this person had a bad day and a one off, why can’t we just give people the benefit of the doubt? Sigh…the people at THIS location have been taking good care of me and my family for years…thank you so much for all that you do especially in these uncertain times. Much love, Justin.

Came by for Mother's Day. Wonderful Starbucks, nicest people. It was busy, but things moved along. The cashier, I believe Mia, was helpful and kind, happy to answer our questions and deal with our quirky little group, and the barista was also very nice but didnt catch her name. The store was clean, bathrooms clean, everything perfect. This must be a store for training because I really do think this is the consistently best Starbucks service and drinks-wise. Some other locations will make you dream of this one. Nice to see people proud of their work and running a good shop.
Meal type
Other
Price per person
$10–20
Parking
Street parking and a parking lot

I walked in and team member Sherry immediately offer's a bright smile through her mask My order was made quickly and efficiency and My name is called Manager Lisa is here making sure that her customers are warm welcome and satisfied with their visit and order never stepping in to take over the counter or anything like that She has well trained staffing and they make absolutely sure that you are happy warm and welcome here and seem very happy to be of service in true Starbucks fashion
Service
Dine in
Meal type
Other
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Yes

I've been coming to this Starbucks for years. It's located right across from n the beautiful Memorial Park. The dining area and bathrooms are always clean. Outside seating is shaded and clean as well. I've seen it experience numerous upgrades over the last 8 years. Staff is always curteous and friendly. I wish the menu was a little more expansive. A breakfast smoothie would be awesome. More comfortable seating also. Bucks is starting to feel more like a far food chain and less like a coffe/study spot.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4

If you want to be harassed and experience panhandling by aggressive homeless people multiple times during your quick visit, then this is your spot. This Starbucks is overflowing with homeless people. They hang out there all day, shower in the bathrooms, and harass paying customers. Due to this, the place stinks and is dirty. Sadly, this Starbucks does lacks a no loitering policy and the situation is getting worse every day. I live a block away and refuse to go to this Starbucks for this reason. I drive to the San Marco location instead, where I do not have to fear for my safety.
Food: 3
Service: 3
Atmosphere: 1

I'm not really a coffee drinker my wife is which is why I visited there with her she loves the place can get any type of coffee you want and it's absolutely delicious and made very quickly from what I seen so I like frappes and other ice drinks not too much coffee but my wife loves it stays very busy wish they could figure out a way to fix the line that goes in the Roosevelt though that's kind of ridiculous but other than that that place is booming should go down there and try
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Service: 5
Atmosphere: 4

I just want to give some kudos to the morning crew from today. With a line going almost out the door, as I'm sure it does most mornings, they did their best to hustle and still have good attitudes. My primary interaction was with the cashier, Andres, and he was very friendly but still efficient. Other members included Nick, Maggie and another female that I believe was a shift leader/manager of sorts. As a Riverside resident, I frequent this location and I just wanted to acknowledge how excellent their front staff was this particular day. Thanks for all the hard work and tasty drinks.

I come here all the time and constantly am impressed with this store! Not only are the employees some of the best I've seen, but the store is clean and comfortable, regulations are enforced to secure customer safety and health, and the drinks/food is amazing and perfect every time! I especially adore the young person Cole who works there! He is just a bright person that is very trustworthy and works very diligently and swiftly! He's my favorite worker and I'm always happy when I see he's working. Thank you to this store for being the best I've been to across North Florida!

My complaint is the same as everyone else's. Not only slow but very inattentive and rude. I went in today at 1:30 to pick up my order and the brown skin barista girl with the curly hair and piercings completely ignored me. Wen a coworker asked her about it she acknowledged that she saw me but intentionally ignored me. This isn't the first time I've seen her treat customers in this way. Tomorrow I will be getting her name and filing a report with corporate to have her removed.
Meal type
Lunch
Price per person
$10–20

Establishment is very nice inside and outside. Service however is extremely slow and it's not due to a lack of staff cause they had a lot. Ordered a Sugar Cookie Almond milk latte (cold) in which seemed like it took a while to make. They ran out of almond milk which is perfectly fine for me and substituted it with oat milk and it was delicious. Would return to this location if in the local area.
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 3
Atmosphere: 3

We mobile ordered and it was ready when we arrived, however our drinks looked like they had sips missing and the tops of our sandwiches weren't put on squarely and we can't really fix it due to the cheese. We sat outside on the patio and a bum had left his things there (trash, open cans of cat food) making us uncomfortable that he'd come back to it after yelling at people from the corner, definitely not a welcoming environment.
Meal type
Breakfast
Food: 3
Service: 4
Atmosphere: 2

My son and I came in today 12/11/2020 we arrived at 10:13am. No one said good morning. We were the only 2 customers that needed to place an order. No ever said that were standing in the wrong line to place our order. Someone finally asked who was next at approximately 10:31, only because a customer next to me didn’t know what he wanted and was holding up the line. Poor job today. I’m very disappointed in the Riverside location in Jacksonvillle fl . Worst service that I’ve ever received from Starbucks.

Riverside location was a pleasant surprise, clean, spacious inside and outside seating available. Glad they have digital codes to access the Restrooms now. Clean facilities, just need some adjustments to the sinks digital water system. It's hard to get it to activate to the On position.
Service
Dine in
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Egg White & Roasted Red Pepper Egg Bites

Sometimes we just don't get it right, and our best product isn't delivered. Tanya I am very sorry to hear about your experience at the Riverside store, the team is much better than that. We'd love the opportunity to make it right, can you give us another chance?? Give us a call. Love your beverage or let us know We'll always make it right. That's our Barista Promise to you. The Riverside Starbucks phone # is there, We'd love to hear from you with any feedback!!

Went in to get the new blended strawberry lemonade and it was the delicious! All the employees were very sweet and welcoming. Rita (I think I have that name right and if not I'm sorry!) helped me with an issue and was so friendly and professional. Will definitely be back ❤️
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Caramel Frappachino with Extra Drizzle, Cake Pop

Great Starbucks in Jax! Parking is a chore but the service makes up for it. 5 points store is really a relaxing spot by the waterfront park. Nice team members too.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bacon Gouda & Egg Breakfast Sandwich, Egg White & Roasted Red Pepper Egg Bites

Excellent group of people! I needed assistance on my birthday order and the young lady happily provided it. I am really happy with the service I received today. The last Starbucks I visited was the complete opposite. Keep up the great work you ladies are awesome!
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I love this Starbucks & I understand mornings get busy, but I use mobile order as a way to save time before work & I should not have waited 30 minutes for a mobile order & if that was the case I should have been notified that it would be longer than the estimated time.
Service
Take out
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 4

Service is generally top notch, but this location in Riverside-5 Points is overrun with an aggressive homeless population and folks with severe mental illness. Putting in a coffee order here is putting your health at risk; the store and police show no motivation to rectify the issue and patrons’ safety is not a priority.
Food: 2
Service: 5
Atmosphere: 1

The coffee was great all the employees however looked like they were having sour grapes for lunch. Spoke to 3 different employees and not one spoke back. Couldn't get a code for the bathroom door or anything else and they were not even busy.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1

My only complaint is how busy this Starbucks gets, I have legitimately waited for my coffee for 30 minutes before here. It's better when you order with the app, but not always. They do always have a really good selection of the tumblers and the cups though if you're looking for that.
Service
Take out
Meal type
Other
Price per person
$1–10

No drive thru. Drive thru is listed as available, but this location does not have a drive thru. I was not able to get out of my car that day, so I needed a Starbucks with a drive thru. Drive thru should be removed from your description to help people in my situation.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

I have never been ever treated better than could ever be imagined at this Starbucks. I drive 24 miles one way just to come and receive the ABSOLUTE BEST TREATMENT, that some one could ever imagine. I would give a 50 star rating if possible. Thank you sincerely from the bottom of my heart ❤ that I have received. Thank you from Justus Renfroe

On our way to school, 3 of my grandkids and I stopped here. We ordered 4 drinks and two breakfast sandwiches, everything was delicious and quick. No drive thru at this location but it was very convenient.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

I don't think I have ever gone to a Starbucks and not been treated well, but this particular location (as well as the Mandarin location on the corner of San Jose Blvd and Old St Augustine Rd) is amazing! They are always friendly and go above and beyond to make sure I am satisfied. Service is quick and always accurate! Love them!

Very good service the person that served us, has a great personality, she remembered us from a prior visit. Treated us well and service with a great smile. FYI have other locations closer but like this location because of the service and personality of this person. Needed to get her name....all in all great service.

My drink was as good as I expected. But when my drinks were ready, they put my drink there without calling me. When the guy called somebody that got there after me, I went to the corner to check and my drinks were there. I guess the girl would not call out the names. That area is not visible unless you walk there.

First time in that particular Starbucks and when I am in the area again, I will go back. It was clean and bright inside with very helpful Baristas. Good coffee, Good Food.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

By far my favorite Starbucks. Probably because it's in my neighborhood. Nestled in a walk-able neighborhood, this location has a great outside seating area with views of the park. The staff is always friendly. Parking can be tricky depending on the time of day. Be patient and you won't have a problem.

This location has a consistent pattern of mistreatment of black customers. Preparing drinks without specific ingredients as requested, not offering a receipt, disputing the customer as they complain and generally not providing quality service. The staff are selectively courteous to preferred patrons.

A great and personable Starbucks staff at this location. The store is clean for in-dining or take out.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bacon Sausage & Egg Wrap

One of the worst ones I've been too. Took 10 minutes top get my basic white girl pumpkin spice latte. First one was a mocha. Then they asked if I was wanting a pumpkin mocha?? I guess hearing, common sense, and all around basic social functions are not required when working for them.

I go to Starbucks daily- why this location can never fill up my cup is beyond me. I paid over $9 for this coffee because of everything I add into it… can you guys please figure your proportions thanks.
Service
Take out
Meal type
Breakfast
Price per person
$10–20

This is my Starbucks. I go every weekend and I'm convinced it is the best one. Literally the entire staff is awesome-- I just love them. Especially Nate & Megan-- I know when they're there my drink will be perfect! It's just always a good experience. See you guys this weekend ♥☕

Picked this Starbucks to work at today and the staff were SO AMAZING! Everyone was greeted with a hello when they came in the door and they would walk around and ask my co-worker and I how our days were going and if we needed anything! 100% will be back!
Service
Dine in

Ordered a hot white mocha with espresso. I’ve had good experiences here in the past however messing up my drink and then giving me an attitude and telling me to wait while the crew talks behind the counter is unprofessional at best. The new hires need better management.

Most bitter coffee I've ever tasted. Asked for just a basic cup of coffee. Took a taste and had to add 3 additional packs of sugar. Barely helped. Took a few more sips and then threw it out. Waste of time and money.
Food: 1
Service: 5
Atmosphere: 3

I go to Starbucks everyday. Quality coffee, fair prices, what else is there to ask for? The energy in the cafe is refreshing and welcoming. It's a great place to sit in and study or have a decent conversation. The staff is also very understanding and professional.

Terrible location, the employees rather be wiping tables than making drinks. Placed my order at 9:16 on 8/26. 40 min later no drinks. They have the nerve to remind me to tip. Shape up or go work at McDonald's.
Food: 3
Service: 1
Atmosphere: 1

This location has spectacular service! Thank you Maggie for all of your help. You are an exceptional example!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Always happy to go in every one super awsome nd dey always greet me by ma name nd a smile ..dis is one of ma fav Starbucks beacause dey no how to make a good coffee and great custermor service 100 percent ...thank you fo what you do ..nd

When this location first opened there has always been rude employees. I thought eventually it would level out. To this day this Starbucks has some of the rudest staff that I’ve experienced anywhere. For how expensive the product is no one

Can't get enough of the refreshing cool drink on a warm day!!! Draggonfruit with coconut milk!! Yuuummmmmmm
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Long line but, the cashier was extremely customer service oriented which seemed to make the wait inconsequential. My issue came with the person at the end of the process who was rushing so fast that 1) I could hardly hear the names being

Always friendly service. I was so happy they were open after the hurricane yesterday. It was nice to be able to treat myself after a day of stress. I added 2 changes to my drink like after entry like larger... oops and half caffeine and

Good service and location Update: must have changed management. Really terrible now. Nasty snarky employees and very slow service. Employees too busy laughing and loudly playing around to do any actual work. Won't be back. Such a shame.

This Starbucks is not perfect doesn't look clean the white chocolate mocha taste different but the lake is next to it so you can walk and have a really nice view. People that work there are nice. So 4 stars on their faces XD …

most prodigious. 12/06/2023(edit): associates were super welcoming and had awesome spirit.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 3
Service: 5
Atmosphere: 5

Fast, polite service. They managed the 7 o'clock rush well. App service appeared to be on track with no wait. Bathroom was a little dirty. There was a few homeless people outside, not that there is anything wrong with that.

Great area, nice and cozy. Plenty of shopping nearby and a great bagel place. staff is always processional and polite. Never had an issue in 5 years of going there.
Food: 5
Service: 5
Atmosphere: 5

I strongly feel that I was racially profiled at this location. Especially the one with the colored hair. It's crazy how they can make you feel uncomfortable. Answer her question, and she act like you don't even exist.

This was a very well run Starbucks. The staff were efficient and incredibly pleasant. They even put a little sticker on my cup.
Meal type
Breakfast
Food: 5
Service: 5
Atmosphere: 5

By far the best Starbucks I’ve ever visited. The staff is very genuine & sweet. Not to mention they are super organized & clean. The atmosphere is outstanding. Thank you for starting my day on a great note.

My vente Carmel ribbon crunch was awesome. Today service was great even though they were busy it was no big deal. 5/31/23 Location is Riverside AWESOME
Food: 5
Service: 5
Atmosphere: 5

Pretty standard Starbucks, but a little laid back for my tastes. The staff don't mind taking their time, regardless of how many customers are waiting
Food: 4
Service: 3
Atmosphere: 4

Raven made my day today and helped me out after I messed up my own order. Love this Starbucks & the entire staff - they’re always so nice and fast!
Food: 5
Service: 5
Atmosphere: 5

More than once have I selected the wrong location in the app; you know moving too fast, however the Riverside team takes good care of me. Love it.
Food: 5
Service: 5
Atmosphere: 5

This morning, I provided my name for the order and they decided it was a good idea to call me “Tinker Bell” instead.. My sense of humor is lost with strangers in a “professional” environment. Moonbats

The floor outside is always DURTY However, everyone is so nice. I love the location, it's close to all my places. Gosh I wish they do water pressure and for them to sleep to keep it beautiful …

Cool drop in spot. Drive thru and walkup only. No indoor cafe.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Perfect location right next to Memorial Park. Parking can sometimes be a hassle. Clean location and friendly staff.
Service
Take out
Meal type
Other
Price per person
$1–10

If I would have been the lady who helped me last night, I would have given five stars. The ladies today were just not as nice or engaging. The drinks were good though. The store was clean.

It's one of favorite places to go with my best friend for coffee, drinks or treats in Riverside! I love the new pineapple juicer drink with fresh bit of pineapple! …

LOVE our Baristas. Go every day and they are the best!!
Service
Dine in
Meal type
Other
Price per person
$1–10
Service: 5
Atmosphere: 4

My Latte was made to perfection! Liana was so sweet, professional, and I had a great coffee and great time
Food: 5
Service: 5
Atmosphere: 5

Not happy with this place and I'm not going back ever. Overpriced and overrated. Too many woke workers.
Food: 1
Service: 1
Atmosphere: 1

It's definitely a place to get coffee!
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 4
Atmosphere: 2

This Starbucks always has incredible service! I’m here before work at least once a week. They treat their customers so well, I see what you guys do …

Everyone loves Starbucks... Right?!! But this location has the most friendly baristas and they take preparing my frappachino seriously!! Awesome service

The paradise refresher is so good, and the customer service better
Service
Take out
Meal type
Brunch
Price per person
$1–10

Love this location. The staff is so sweet, and that makes it a pleasant visit every morning. Thanks for doing such an awesome job every day yall

Nice place .
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Nice place. I had the green tea lemonade drink.
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

unless you are typically unreasonable, this is the best starbucks.
Food: 5
Service: 5
Atmosphere: 5

Yep! This is how they served it… hopefully, just broken off piece. Store staff too busy to respond. Never coming back.

Great, friendly staff!! And my ESA Brody loves his Puppachinos!! Oh, awesome coffee, too!!
Service…
More

The staff were so nice and inviting, nicest experience I’ve had in a Starbucks. :) <3
Service…
More

The employees are always amazing!
Meal type
Dinner
Service: 5
Atmosphere: 5

I love the customer service and the food
Food: 5
Service: 5
Atmosphere: 5

Good location, spacious, with indoor and outdoor seating areas. Friendly staff.

Made my drink exactly how I wanted it. We're kind. Not all Starbucks are.

Great location, spacious. Good service, quick.