After a day visiting every shoe shop in Melbourne's CBD, I couldn't find a single pair of size 14 trail runners anywhere. I'm currently wearing Brooks, so I thought sticking with the same brand was a safe strategy for online ordering. A few shops claimed to have the cascadia 4 in stock, but I was in a hurry so called first to check that the stock report was accurate. A local shop said they could order it in and have it for me a week later. I called the Runners Shop, and after listening to my whinge, they offered to call Brooks and find out how long it would take to get the shoes in as they thought it should only take a couple of days, not a week as the other store claimed. Fifteen minutes later they called back, told me that they'd could arrang for Brooks to send the shoes out to me directly and that I should have them in the afternoon or the next day. Less than 24 hours later, the shoes arrived. Very cool...

My husband and his friends have always had a good experience at this store. He took me here to purchase a new pair of running shoes for my birthday this year. I wanted so much to love my new Nike shoes and support this small business. The shoes seemed comfortable when I was fitted in store. When I took them on my first walk, they gave me terrible heel blisters. I went back to the store and they recommenced I purchase a new pair of socks. The $30 pair of socks didn't fix the issue. I've been trying to break them in around the house, lacing them different ways, using different insoles and heel grips but it's just not worth the resulting blister pain. I expect for new leather shoes to be uncomfortable until you break them in, but not running shoes. Unfortunately it seems that the B team was on that day as the fit is not right.

I'm soon heading to Finland for the World Masters Athletics and wanted a pair of the new and amazing Nike Air Zoom Maxfly spikes ASAP. I tried on other spikes for size and they promised to call me when my size arrived in the country. I got the phone call last week and they delivered them free two days later. Very grateful that they didn't forget me and the spikes look to be everything that's promised by Nike.

Amazing customer service - I placed my order on the Monday afternoon before Christmas (Friday) and they did everything in their power to get the package to the post office that day before it closed so that I would receive the shoes before Christmas (which I did) Thanks so much for going above and beyond, greatly appreciated.

Great and friendly service. This is now my goto shop for Running and Trail shoes. I think I found my perfect fit for Trail running with the Hoka Challenger ATR. Thx for letting try so many different options. There is plenty of choice and price is the same than online retailers.

Track shoes are super hard to find and fit - these ppl really know what to do, took time & care to get proper fitting spikes. Much better than some larger places we’ve been. Also got our mum some good fitting sneakers although they won’t help improve her running style

Very friendly and knowledgeable staff. I came into THE Runners Shop looking for a style of shoe recommended by my Podiatrist. Unfortunately, the recommended style was not meeting my comfort needs. The Staff, walked me through different

This shop is amazing, great service and special thanks to Charlotte who served us. She stayed open after the closing time of 5pm to help us with our shoe fitting. There was a great variety of shoe choices and flexibility with the staff.

These guys are amazing. I purchased a new pair of shoes and had a slight issue with them, the team took them back and organized me a new pair. Fantastic service and a great selection of shoes.

Ordered 2 pair of mens nike running shorts yesterday and the delivery came in today afternoon. Very happy with their services. Love the new shorts :) Cheers Josh.

We buy all our kid's runners here. Though they don't have a massive range, we always still walk out with something we love and the service is always great.

I love this shop. They always really helpful and knowledgeable about what styles etc would work for me best. Highly recommend buying your shoes here

Track shoes are super hard to find and fit, especially for 8 year olds with large feet. We found great subject matter knowledge and help here.

Awesome service, even when they didnt have the shoes i wanted in-store they posted them to me,and sent me a msg to say they were in the post!

Great selection of running shoes and knowledgeable staff with no BS. The store looks like it's from the 80's or a market stall though.

Great specialty shop that specialises in fitting the right running shoe for particular needs.

The lady who assisted me was very kind and professional. I definitely recommend this shop ☺️

Ordered sneakers online during COVID. Super fast delivery, had them within 2 days.

Good service. Got me in for a booking with a note from a podiatrist. Comfy shoes

Great service. They take care of their customers. Highly recommended.

Amazing staff. Very knowledgeable and super friendly. Thanks so much!

Friendly. Flexible and local. What more do you want.

Really friendly, helpful and knowledgeable staff.

Great friendly and knowledgeable service!

Great service. Really know their stuff

Great service and always great prices!

Friendly and informative staff.

Best service in town