I had a great shopping experience! Sadly, the fact that delivery was a problem has ruined my whole experience, and I won't be shopping here again. I purchased a couch and an ottoman last Friday. I was promised they would both be delivered at the same time because I told them I would have to take the day off of work to be home and accept the delivery. The delivery was yesterday, and they only brought my couch. I called the store to ask what happened, and they apologized and said they had the item number wrong, so the driver didn't come pick it up. They offered to deliver it again, Mon - Fri between 8-4:30 which is the same as my work hours. I told them I am not taking another day off work just for them to deliver my ottoman that should have been delivered today. I asked for them to deliver past 5 pm on a week day or anytime on the weekend, and they said that is something they cannot accommodate. They did offer me $15 for a ride home from the store so I can pick up the ottoman myself. Even though the ottoman requires two people to carry it, and it would be more than $15 for a ride home. So, I guess I am required now to go pick it up, and deliver it myself, even though I paid over $125 for a delivery fee to deliver both my couch and my ottoman. They won't even reimburse me half the delivery fee, because I made the point, only half my order arrived. This is why customers freak out! I get it! I am so frustrated with the situation. I spent $1760 here, I am supposed to have it delivered all together, I took the day off work so I could receive it. I love the couch, but now I just want to return the whole order, and shop somewhere else. The offer of $15 for a cab home, and for myself to carry an item that requires two people to carry, really put me over the edge.

The service could not be worse. I bought a desk from this store, it took 3 weeks to deliver, it arrived defective with slanted support btwn sides, and I had to really chase this store down in order to address the issue. It took me whole 3 days. Half the time they don't pick up the phone, another half the store manager is either busy or not there; never calls back as promised. So finally on the fourth day I am told that I have to call the manufacturer to exchange the item. How difficult is it to give me the number right away? Why do I have to call 10 times a day (literally) to finally be able to talk to someone?? Never again! Stay away from this store! It's obvious that good reviews for this location are fake. Such a waste of time and money! P.S. Update. The issue wasn't solved after 4 days. I called the manufacturer's number multiple times, and the line was always busy, no voicemail either, so I had to call ANOTHER location in hopes of resolving the issue. They actually scheduled a replacement, and it only took half an hour, as opposed to a week of calls to College Park. Now, the CP location gave the wrong address to the drivers, although I have given them the correct one about 4 times!!! And last time was 2 days prior to delivery. Yes, drivers arrive to my old address and the delivery again has to be rescheduled! You at college park are a bunch of uncaring and highly unprofessional people! You should go to assembly line to work, that's the only place your minimal skills and lack brain power are applicable.

The process with the sales people was fine. They were friendly and informative. The delivery process was very annoying however. The delivery guys were later than the 3 hour window they gave us and we had no updates from them until I called to find out where they were. Then when they arrived they were in such a hurry they gave a half hearted attempt to get the couch in the elevator then said it would not fit and they took it back. I Had to negotiate to have them deliver it again saying they could leave it in the lobby and I would bring it upstairs myself. it took almost a month to find another time that worked and then they delivered it to the lobby it fit in the elevator no problem. My friend and I (not professional movers) seem much more competent than than The Brick's delivery men.

The customer service was great but then I was extremely sad when the manager and sales associate both help me place an order for the wrong couch and the wrong size mattress. The first mattress I ordered was extremely uncomfortable and cause numbness to my spine I'm so upset there's no way of holding them responsible for doing that to people. When I got the new bed then numbness to my spine went away. The couch is poor quality and started to unravel these are very cheap pieces of furniture that are decent enough to fool people to give them money. They're one job is to build durable furniture and they can't even do that. They are literally just a reselling cheap stuff next time I would like furniture I will spend a whole lot of money on a company that hand cracks the couch

We bought a bar stool, which we picked up at the store the 30th When we wanted to return it, they told us we couldn’t return it at the store, that we need to bring the bar stool somewhere else, and the day after they call us saying that they don’t give a refund because we keep more than a week, WHICH IS 100% A LIE because we only had it FOR 3 days exactly, after they realize they were lying they said they don’t give a refund because it was out of the packaging when the packaging was A PLASTIC BAG WITH TAPE . Just for you know, this store is the most scammer ever !!! Be careful

Bought a couch from their Yonge and College Store. The couch was delivered and within two weeks the fabric started to wear out and it started looking like an old couch within less than a month. My wife submitted a claim and it’s been over two months now since they came for inspection and have still not informed if they are going to replace the fabric or not. I’m disappointed by their poor quality product and unresponsive irresponsible customer care. Really not worth for a brand new price

Very positive experience shopping online at the Brick. Received exceptional service from Ms. Brittany Silveira. Brittany was able to answer all my questions and she is very familiar with the Brick’s policy. I had a bit of an issue with the item I purchased but Brittany quickly resolved it. The delivery was seamless and the assembly was done in an efficient manner. My only suggestion is for the delivery people to wear booties as they made a bit of a mess on my floor. Thank you Brick! Val

Love this place! They have real great pieces at affordable price point. What I really appreciate is the Ms. Harasees as she made our visit worthwhile because she explains the products well and genuinely advised us on our shortlist and it made our decision easier :) I like the fact that she won’t items that we might not really need. She also spent so much time to find models that maybe suitable for us :) I will definitely come back to get more once we settled the rest of the furniture :)

I never recommend anyone to buy anything from The Brick, when you go to buy they give you such a good service but if you have any issue with product and you want to return their product they do not respond and accept return though you inform them in time. Always give false commitment to get back no one will call back you ever. There store manager is so arrogant and don’t listen to you properly. Don’t buy anything from The Brick. Worst after sale customer service

First time purchasing at the Brick and the shop did not disappoint. Was able to grab a sofa, couple of lampshades, and a rug at really affordable prices. Gonul was there to answer all of our queries and was very attentive to our concerns. We havent received the items yet but so far the entire purchasing process from order to payment and arranging delivery was a breeze. Thank you Gonul for your assistance.

Ashley, has been helping me out with furnishing my new home completely, she has been Great. Always returning my emails, answering questions about product and looking for the best deal !!! The Customer service is 10+, I would highly recommend them. She is 100% for the customer going beyond to help me with my purchases, Tyvm Ashley from The Brick (college park)

Ashley was so helpful in helping me get what i needed. She answered all my questions and adjusted my order exactly as needed. I'm happy they auto-connected us through chat upon checkout; I would've been lost without her! She even found an additional discount for me that I wasn't aware of. Great service and I'm happy to do business with a Canadian company. Thank you!

I chatted with Brittany (Brittany S-OTE-6K) because I had a question and she took it upon herself to just take over the process to facilitate my experience and to make sure I buy exactly what I need and what I want. She answered all my questions with courtesy and professionalism. I so love BRICK. Hassle-free experience! I recommend 100%

Great experience with Gireesh at College Park location! He was really helpful with every bit of information regarding the product, warranty, etc He helped us through the entire process from helping us with picking the right product to helping us place an order within minutes Would definitely recommend him!

Great service from Ashley. She was dealing with two orders over the phone as well as serving me personally in-store. She was amazing, polite, efficient, and knowledgeable and patiently dealt with all customers cheerfully.. A rare employee find for any employer. Thanks, Ashley. You were terrific.

I spoke with Brittany today about a couch piece, and she was eager and happy to help me out. Her kindness and understanding was wonderful!! I love The Brick, not only for the great furniture I have purchased there, but the wonderful service I receive every time!! Thank you!! …

Just purchased a couch and feeling great! Gonul and Britney were highly knowledgeable and extremely accommodating. They answered my plethora of questions and carefully walked me through the big purchase. Recommend them and the store to anyone in the market looking to buy furniture!

Tammy was an amazing person to deal with over the phone. She was able to help us narrow down our options to exactly what we were looking for in a washer and dryer set. Saved us driving 2 hours to the store. Everything was done over the phone. So happy with the experience

Amazing customer service. The sales team helped me every step of the way even when I was super indecisive, the manager was patient and made sure I explored all options and was confident in the products I purchased and My kids love the new tv and bunk beds. Thanks Brick!

My couch purchasing experience was very quick, friendly, informative and honest with Ashley and Brittany. They were great at mapping out my financial options, payment plans and my rights as the purchaser. If you go to this store, look out for Ashley and/or Brittany!

I went to the Brick store at college park the other day and the sales team was incredibly helpful. I was assisted by Harasees who did a wonderful job at helping me select a quality cabinet. 10/10 would recommend. I am def coming back for all my future purchases.

The staff are very professional and very friendly and patient specially the young smart girl her name is Harasees and the other staff members which she was the charge her name is Gonul both are amazing we always happy to visit and buy from the store …

Zuhal was excellent is understanding my issue with payment and delivery. She was extremely polite and knowledgeable. We discussed my issue online on chat and then she had requested to call me to confirm my purchase. It was a smooth and wonderful experience.

Just purchased a nice Driftwood Twin with bookshelf Headboard, Britney with the Brick Customer Team was helpful, reasurring, and swift in replying and made the transaction easy. Looking forward to the delivery, and excited it's Canadian made. Thanks again!

Excellent experience talking with Brittany, sales representative, about a purchase I made with the brick. She was super easy to talk with and helped me out as best as she could highly recommend the brick especially for customer experience …

Excellent information and service provided by chatting online with Brittany S-OTE-6K. All my questions were answered and I will be sure to drop in to choose my new mattress set this week. Can't wait to get a good night's sleep on a new mattress!

Kyle is a fantastic salesperson - he made our experience very smooth and explained our options thoroughly. Excellent store with an amazing showroom - we got to meet the manager too and she was amazing. We will definitely return for more :)

Last week, we went to this location to purchase a mattress, and we experienced excellent attention and service from Ashley. The delivery was scheduled for Sunday, and it was prompt and efficient. We highly recommend their services.

Came to The Bricks one day sale and scored a lovely sleeper sofa at a steal of a deal! Even got a free lamp with my purchase...the cherry on top. Harasses was very patient and helpful, great customer service! …

Ashley was extremely helpful in helping me pick out a couch, and I'm really happy with my purchase! I've been using it for the past three weeks and it's been great, so an overall very positive experience at this store!

We couldnt return a bar stool at the store were we bought it. How can such a large brand have so poor customer service and still be in business? I will never shop at the Brick again and I hope they go out of business.

The best costumer service ever and so quick !!! Very knowledgeable!!! Very pleased with my service and will absolutely recommend the Brick on line chat line to make purchases! Thank you Brittany

Gonul is amazing! This is the best client experience I’ve had in a long time. Professional and knowledgeable, she made our furniture purchase seamless. So very happy with this client experience.

Great customer service, and the delivery persons are very friendly and cooperative. Thank you for Sandeep and Parmirder for your caring on my delivery. I bought a fridge I hope it's good brand

Amazing experience! Ashley was very nice and heard my needs and gave me great options at a fantastic price, all done in person the under an hour. I'll definitely drop by again for the sofa!

This was first time furniture shop visit in Toronto Downtown, staff was really helpful. They helped in choosing the right product overall it's a nice experience. Special thanks to HARASEES

Amazing experience! The team heard my needs and gave me great options at a fantastic price, all done over the phone in under 30 minutes. I'll definitely call them again for my next needs!

Had a great experience at the store. It was our first time in there. Zuhail was very kind to patiently answer our questions about the product and after sales service. Highly recommended.

I chatted with Brittany in sales and she made the experience easy. She was friendly, professional and provided all the correct details. Would 10/10 recommend her for all your inquiries !

The best deal I could find on our massive tv purchase. Brittany was super helpful. She clearly explained all the benefits and got the order booked for us. It was so convenient.

Abhishek was an amazing person to deal with. he was able to help us narrow down our options to exactly what we were looking for in a mattress. So happy with the experience

Purchased a few pieces now at College Park and the client service is always so wonderful, and helpful. Love shopping at The Brick, the products are great quality too.

My overall experience was pretty good just find it difficult like the good old days when you could get a few dollars knocked of the price but hey new Era I guess lol

Brittany was great, they helped me with my first time purchase. They were very patience and polite with everything and made it hassel free!! Thank you!!

We have been looking for a good option for furniture and finally found what I needed! All the staff are so kind! Ashley and Zuhal are the best!!!

Brittany S-OTE-6K was very helpful with giving me all the info I needed to purchase a mattress. She made it so easy to answer all my questions.

Made purchasing a mattress simple and informative. Didn’t pressure me to buy something I didn’t want or need. Very happy with the experience.

Good store, nice service, hopefully the sofa I got is going to be fine too. The cute girl working there is the best, give her a promotion

Very nice shipping experience. My sales person - Zuhal was knowledgeable and helpful. Definitely recommended if you find the price right.

Brittany helped me w/ my purchase. I applaud her patience and efficiency. The assistance she provided was really appreciated. Thank you.

Brittany was very helpful and answered all my questions. One improvement is to offer information based on the customers inquiries.

Brittany S was really helpful in making a smooth and hassle free purchase experience, highly recommend her. Thank you !

Great collection of mattresses. Do check it out. Ashley helped us out pick the right one and also gave us a good deal

Brittany helped me purchase a sectional online and gave me a great deal! The transaction was quick and easy. A+

Zuhal was great!! She finally allow me to solve some issues I’ve had the last 3 weeks with other Brick stores.

5 stars based on the customer service alone. The woman helping me was top tier with the quality of service.

Helpful staff, the store looks organized and clean. They were helpful with assisting me with a refund.

Excellent store and service was amazing. Great staff. Fantastic selection. Thanks for all you help.

Brittany S-ONE-6K Was very helpful. Everything went very smoothly with placing our order …

Their service and behaviour is so good.