My experience at the Mass Ave Flying Cupcake yesterday was so embarrassingly awful, it felt like a Saturday Night Live skit. Alas, it was very real. I went in to purchase a couple of cupcakes around 1pm on December 19th and was shocked to find the case nearly empty. There were two full trays of two of their standard flavors, and a couple of lone cupcakes off by themselves, and that was IT. There was a woman in front of me, and we were both looking over our slim options while the young woman behind the counter just stood there. No greeting, no filling the case, nothing...so I assumed what we saw was what we got. The other customer asked about a specific flavor and the employee said, "Yeah, I have it, but I can't put anything else out until I count it." I clarified that she did indeed have other flavors available to sell and she rolled her eyes and said, "Yeah, but I can't sell it until I count it." The other woman and I looked at each other and said, "Well...could you do that please? We'd like to see what else you have." The employee very obviously rolled her eyes and said, "I mean, I've just been really busy." At this point, I think any normal person would have seen that this young woman was not at all interested in selling us anything and walked out...but I am pregnant and was not going to leave there without a cupcake! Myself and the other customer looked at each other, shocked, again and said, "Um, we will wait if you could go ahead and do that please." The employee rolled her eyes again, let out a huge sigh, and said, "Alright." Then proceeded to slam trays around and sloppily fill the entire case with probably 6 or 7 flavors for about 5 minutes. Thankfully, she had exactly what I wanted, and I placed my order when she was done. I also asked her if she had a card for her manager. She said, and I quote, "Huh uh. Your total's $9.08." I asked her how I could speak to someone about my experience today and she said the only thing I could do would be to call the main number tomorrow, which would transfer me to the main office, and then I could be transferred to this store, and the manager might be in tomorrow. The whole experience was such a complete joke. 2 stars only because the cupcakes were very good. I certainly hope that someone of any importance reads this review, because I was genuinely embarrassed for your company yesterday.

I ate my cake and had it. After a cupcake, you're left with a bit of guilt in the back of your mind. How will you manage to justify that last indulgent bite? The answer is simple. Buy a second, bigger one. The Flying Cupcake has just what i needed a selection of jumbo cupcakes to share with friends and family. Heart-shaped, ❤️with a range of flavors, you can never go wrong with this adorable confectionery shop Make a good recommendation People also ask: What were cupcakes first called? Fun Facts About Cupcakes. In the 1700's, Cupcakes were originally referred to as number cakes. The first cupcake recipe was invented in 1776. It was a light cake that was baked in small cups. What is a fun fact about cupcakes? The record for eating the most cupcakes in the shortest time is 29 cupcakes in 30 seconds. The world's largest cupcake weighed over 1,200 lbs. and had over 2 million calories. The first “cupcake only” bakery is Sprinkles Cupcakes, opened in 2005. What is the most expensive cupcake? The Golden Phoenix Behold "The Golden Phoenix." Hailed as the world's most expensive cupcake, the pricey dessert costs a whopping £645 ($1,000) at Dubai's Bloomsbury's Cupcakes. Served on a covered Villari 24-carat gold empire cake stand, the cupcake is adorned with edible gold and chocolate.

Awful. Husband and I stopped in around 3pm on a Saturday after strolling around downtown. When we walked in, we were not greeted or acknowledged, and there were only 2 other customers eating their cupcakes. Walked up to the counter, said hi to the girl behind the counter and she continued to look at us without speaking. I made my selection (gluten free lemon) and my husband made his. $10 for 2 cupcakes, I'll let that slide. We weren't thanked or anything, she just took our money, boxed them up and sent us on our way. We sat down to eat, and I only needed one bite to make up my mind. I've had some bad gluten free cupcakes, but this was the worst. The cake was dry, the icing tasted like plastic, and overall it left a funny taste in my mouth. My husbands experience was similar. He only finished half. Again, no thanks for stopping in, have a good day. Nothing. $10 wasted on poor service, poor selection, and poor product.

In my opinion, The Flying Cupcake is a decent bakery - the cupcakes are definitely on the extra-sweeter side and can be a bit heavy. I often find that the icing is a bit overwhelming and makes the cupcake hard to eat after a few bites. Additionally, I've noticed that the cupcakes can be a bit dry, and it would be nice if there was some filling inside to add moisture. That being said, I did order a cake from The Flying Cupcake for my best friend's birthday and it was pretty good! While the cupcakes may not be my absolute favorite, I still enjoy them and appreciate the variety of flavors available. Overall, I would say that I like The Flying Cupcake, but I don't love it. It's a good spot for satisfying a sweet tooth, but the cupcakes could benefit from some improvements in texture and sweetness.

The customer service was great. The cupcakes were expensive, but that's Mass Ave prices for you. The cupcakes themselves weren't amazing but weren't bad. The cupcake itself could have used more flavor, like more chocolate flavor for a chocolate cupcake, more coconut flavor for a coconut cupcake, etc. There's too much frosting or ganache that goes on each cupcake especially with how sweet it is and the inside of the cupcake also has filling, the sugar adds up really quickly. I think a better balance of flavor and less frosting would improve the overall cupcake experience. You can find cupcakes for less money that are just as good or better just about anywhere else. Would I go out of my way again to get cupcakes from here? Not when I can go somewhere closer for less money but the same value.

I lived for your gluten free cupcakes. I have visited your stores multiple times over the years and would always bring back a dozen cupcakes to share with friends. Imagine my excitement that we would be in town on my birthday and I could get an amazing cupcake. On December 30th, I ordered a dozen cupcakes from the Mass Ave store to share with my family. Everyone was super excited about them, especially my nieces. Unfortunately, the strawberry cupcake my 8 year old niece was eating had a large piece of plastic in the cake part. I called immediately and spoke to someone that promised a manager would call me back. I then called on Jan 1st and 2nd, leaving voicemails. No response. I am beyond disappointed.

My husband and I knew we wanted cupcakes for our wedding reception, rather than the traditional cake. I researched other cupcake companies in the area, but in the end going with The Flying Cupcake was a no brainer! Their cupcakes are so delicious, their prices are totally fair, and their customer service is wonderful! At your tasting, you'll get to taste as many cupcakes as you want and get some to take home (yum). We got a small 4" cake to place atop our cupcake tier, and they decorated that without any extra charge. They were also super easy to work with for day-of pick up (you can pick-up from any of the bakeries). You won't be disappointed in going with them!

I tried two cupcakes from this location. A mint chocolate chip and the chocolate chip cookie dough. The mint chocolate chip cupcake was decent, but not the best I've ever had. The icing was the best part. Melted in my mouth and paired well with the cake, which was a basic chocolate cake. As for the cookie dough, the cake was over baked and dried out. The icing didn't save it. In the case was a selection of other cupcakes. One tray was full of red velvet cupcakes. The edges of all of them were broken, burnt, or hanging out of the paper. Very sloppy. For being downtown Indianapolis, I was really let down.

We were visiting Indy for the week and stopped for cupcakes on our way out of town. The cupcakes looked amazing at the time of purchase! By the time we reached home about 5 hours later, half of them were missing their frosting and looked like they were about a week old. (They traveled in a very cool car positioned by the AC vent) By the time we sampled them that evening, the frosting had already started to harden, also found cupcakes themselves to be quite dry. Very disappointed that $60 worth of cupcakes didn't really even last one full day.

Nice quaint spot....nicely decorated!! Lots of whimsical old-fashioned decor which was very cute. The cupcakes are good... different flavors to choose from. Not a huge selection, but it's not a huge location....so it works for where they are. There is no price list, so we weren't sure how much the cupcakes were until she added up the bill. We were able to sit down and taste the cupcakes.. it was kind of hard choosing a favorite, but we definitely had some 1st & 2nd place ties. I would visit again if I were in town visiting.

Absolutely AMAZING customer service!! The location on Mass Ave really went above and beyond for me. I wanted to surprise my daughter with something special because today was a special day, but wasn't sure how since I am in Florida. So I ordered through UberEats and called The Flying Cupcake and they offered to add toppers to the cupcakes AND even write on the box for me!! Now this is just superior customer service and I appreciate it so much!!! And if that wasn't enough....THE CUPCAKES WERE DELICIOUS!!!!!!

The cupcakes and cakes are delicious but be prepared to not get what you order. I ordered the Dark Chocolate raspberry lunch box cake which clearly states and shows in a picture that is has chocolate buttercream frosting. I received a cake with white frosting. The same thing happened at Christmas. I ordered the decorated sugar cookies. They were delicious but instead of being decorated for Christmas they all came in blue and pink frosting. Looked like baby shower cookies. Delicious but disappointing.

Love their red velvet cupcake, probably the best cupcake I've ever eaten. They no longer do a rewards program which is a little unfortunate - used to enjoy their yearly free birthday cupcake too. They also do cakes (be careful when calling them what location you're talking to)! Of course as a specialty shop their baked goods are super expensive ($4.50 for the red velvet cupcake) but they're high quality items. Overall a cute little Indy small business with good variety of cupcake flavors.

I was in town for a conference and these convention centers never have decent dessert options for vegans. I used DoorDash to order a vegan red velvet Elvis to satisfy my sweet tooth and it did not disappoint! For starters, the cupcake was HUGE and I definitely had enough for 2 servings. Plus, it was just a darn good cupcake! The chocolate chips baked inside was such a delightful addition. I have another trip to Indy in another few months and I'm looking forward to another one of these!!

I've had cakes made here for years and they are always spectacular! I have celiac disease, so they are very accommodating with their gluten free options. Their cake designers are absolutely talented. Every year, we throw some ridiculous theme at them and let them figure out the details on their own. From monster uterus to Lisa Frank, they have never disappointed me. This year I had them design a cake for my husband's birthday and it looks amazing as usual. Thanks guys!

Didn't have the items that were on the website which I specifically went there for. But we bought 4 cupcakes and the buttercream frosting on the cupcakes were hard not soft and creamy. The taste was ok, no great. The sugar cookie crumbled and the taste was just so so. Really for the price, I expected more. I can get better tasting cupcakes and frosted sugar cookies at Walmart for much cheaper. Very disappointed in this bakery. Really wanted to like it but was let down.

Why would you order 20 cupcakes two days in advance of the day you wanted them, ask for a variety, and receive 6 of one flavor, 6 filled -2 different flavors, 5 choc., 3 white? Why is this considered a variety of their numerous flavors? Apparently, if I had called this morning I would have a variety of what was available. But apparently, calling in advance this request of a variety was considered a special order, and limited on the number of one flavor?

Ok...so here's the thing! I love doing reviews and I especially like to share photos of what we ordered. We devoured these cupcakes so fast that I forgot to grab a pic. ‍♂️ We grabbed 3 cupcakes for the 3 of us; Red Velvet, Blueberry and cream, and a Strawberry and cream. They were so AMAZING. This place is definitely worth the trip. Check this place out. Hopefully, when we go back, I'll grab a picture before I stuff myself.

This place was such a pleasant surprise! We weren't originally looking for cupcakes, but the sign on the door and the quirky decor really drew us in! The cupcakes had very clever names and the decorations on the walls were very interesting to look at! The chocolate peanut butter cupcake was delicious! I highly recommend this place! (Cannolis are not available here, I brought that in from a different place)

I have celiac disease so when I find a place that does gf cupcakes I get pretty excited. The price was pretty steep for a fairly small cupcake. The texture was mealy and it just crumbled. Five to ten years ago I would have understood but gf baking has come quite a long way. If you're going to charge extra for a "premium" cupcake, I want to walk away feeling like it was worth my money. Not so much here.

Worst cupcakes ever. They sale old cupcakes. I bought a cupcake today and the icing was actually falling off in crumbles and was hard like playdough. The cake was hard, burnt and dry. The part that made me made was they new this cupcake was old and not saleable but still boxed it up and took my money. That shows me exactly how the feel about their company and the people that buy their products.

Cupcake was ok but employee who was working was incredibly unfriendly, uninviting, and verging on rude. Asked her two questions upon my arrival in the store (one being asking her how she was doing) and she acted beyond bothered to have to answer. I didn't even want to ask about the cupckcup after that, so just chose one randomly. Would have loved to have a better experience but oh well

"Life is short, eat dessert first" a common phrase that my family says and it happens to be in the bathroom area. The bathroom is very clean and an enjoyable place to be. The staff were wonderful and helped my girlfriend and I while we were deciding on what to order. The cupcake that we shared was very delicious and it was vegan! I will be back when I'm in the city again!

We were visiting the Mass Ave location today. The cupcakes were good, but the customer service was saddening. We did not receive a hello or any sort or acknowledgment and had to wait at the counter for quite some time before the girl behind the counter acknowledged us being there. I understand people have bad days, but your customers should always come first.

Chocolate cupcake with cream cheese frosting. What can it say! ‍♂️ the cupcake was rich and moist, the frosting was flavorful, the only thing I would say is, you don’t need to eat all the frosting.... even tho I did just a little to much sugar if you eat all the frosting and don’t plan on walking for a bit. The shop was unique and cute!

I called out of state to place an order for delivery for my friend who is recovering from surgery. Customer service is top notch. Can’t wait to visit Indy as I’ll be hitting up the shop as soon as I get there. Also the choice of flavors is crazy good! I got Ugly Christmas Sweater and You’ll shoot your eye out! Tis the season!

We pay a good price for these cupcakes. Not sure if anyone else has noticed. But they are getting smaller and the price on some cupcakes are nearly $4. Hate when a small buiness starts to cheat their valued customers. I've nevermind paying the higher price, but cheating is no longer acceptable for this customer

We went toward the end of the day so they didn't have all there options available. We were very pleased with what we did get though! I highly recommend the Red Velvet cupcake, best I've had in a while. The bakery was cute and the staff was friendly. We got 4 jumbo cupcakes for under $25, not bad but not great.

I bought 5 cup cakes yesterday and when I got home I was so disappointed. They were all hard around the edges and so dry. It was like they were baked last week. So not happy spending $27 for them. What a waste of money. I should have taken the time to go to Nothi ng Bundt Cakes!!! They never failed me!

I found this place by accident over 2 years ago when I moved up here from NC. I've eaten other cupcakes from other places, and ALWAYS come back here. NEVER disappointed...even if they don't have what I came in for...because it makes me try another flavor, and I'm a happier customer for it!

The best cupcakes by far! Their buttercream frosting has great taste and texture. Some of my favorite flavors are here comes the bride (almond flavored), mint to be, and the fat elvis (red velvet). Terrific service. Downtown location on Mass Ave is near subzero ice cream.

My son would rave about this place. He convinced me to get the Red Velvet cupcake, and I hate red velvet cake with a passion. Let me just say that this red velvet cupcake was DIFFERENT, in a good way. It was moist and didn't have the bitter taste that other RV cakes had.

Stopped in while out of town to get some cupcakes for a birthday. Their selection was above the charts and the flavors are delicious! If you need a treat or looking to order stop/call the Flying Cupcake. Sorry we ate all the masterpieces, before we thought of a picture.

Delicious cupcakes with interesting flavors. My wife has Celiac Disease and has gotten the GF items here multiple times without issue, though it would be nice if the GF selection were larger. We've been there at times when they were sold out, only had 1 flavor, etc.

The flavors were definitely on point. The peanut butter blackout was delicious. And the chocolate ganache on the puppy chow cupcake was extremely tasty, however, the cake was a little dried out. I would give it another chance, but wouldn't make it a destination.

The cupcakes are pretty good.... but when I went it was first thing in the morning and I thought they’d be fully stocked but they were out of almost everything. I had like 3 choices :(( and the cupcakes were good but not quite as good as GiGi’s. Not bad though.

The most delicious cupcake I've tasted yet in the U.S.! Flavorful, perfect cake texture and just the icing does not take over the cake! Went with employee's recommendation (which would not have been my choice) and so glad I did! Sad lemon was sold out …

Picked up some cupcakes for my SO as they sell GF cupcakes, forgot about them in my backseat and put my seats down to load some furniture. With the care they put into packing the box somehow no cupcake was harmed, felt like that deserved a review. Thank you!

The cupcakes are delicious!!! You can’t go wrong with any of the flavors. I also recently ordered several dozen of their mini cupcakes and a smash cake for a party and their service was wonderful. It’s so nice to have such a yummy sweet bakery on Mass Ave!

I would live here if I could. I love the very shabby chic eclectic decor. I've also never had a bad cupcake here. From the simple to the crazy they are all a fun experience. If you're like me and don't necessarily have a huge sweet tooth, get one to share.

Ok. Here's the scoop. Velvet elvis is moist and giant. Icing is amaze balls but rich. Also love the vegan chai. I'm an omnivore but credit where credit is due... the chai is dense and flavorful. I also get the coconut from time to time. It's worth it too.

Such a fun cupcake shop on Mass Ave.! The flavors are creative & delicious, and the fun decor creates an experience. The location is in an area surrounding cool shops, restaurants, & places for drinks. There are parking lots about a block away. …

One of my favorite bakeries in Indianapolis. The red velvet is my favorite! It is so delicious, moist, and the buttercream frosting is to die for. Wish the inside was cuter, but they have a really gorgeous turquoise seat in their Castleton location.

This place has amazing cupcakes. I've tried quite a few of their offerings, and haven't been let down yet. The prices are what you would expect for good, quality cupcakes. If you want cheap ones, go to Kroger. If you want good ones, get them here.

Exceptionally good service, an okay selection of cupcakes. Very limited seating. We took our cupcake to go. The cake was yummy, the frosting was overpowering but very tasty. I think that a larger cupcake would be more appropriate given the cost.

My family stopped here while in town to visit the Indianapolis Children's Museum for my son's birthday. This cupcake shop was the perfect spot to get my son a birthday treat. We all loved the cupcakes. They were giant cupcakes and so yummy!

This establishment has my business forever. Kristin at the Mass. Ave store went completely above and beyond for us on race weekend. Thank you sweetie!! The cake was an amazing Golden Snitch from Harry Potter. Worth every penny!!!

Best cupcakes ever!!! Although when trying to place an order on Postmates it is a HUGE headache. They rotate their flavors regularly, but they don't say this on the app. So it becomes a game of phone tag just to place an order.

Only thing is... if you're not familiar with downtown.. dont expect to see a sign.. there isnt one. The parking is horrible on a Friday. Had 2 walk several blocks with 2 dozen cupcakes or pay $15 for parking.. due to an event.

Bought a variety of cupcakes for our daughters birthday's and had to go back 2 weeks later for a 2nd helping. Everything was great. The only thing I would change is the Red Velvet Cupcakes have 2-many chocolate chips in them.

The cupcakes there are fantastic! I want to try all of them! The only reason I'm giving it a 4 star rating is, because the employee's attitude could have been better. You could tell she didn't want to be there lol.

They are absolutely delicious! I’m such a picky dessert eater and when I tell you fully I g cupcakes has the best cupcakes ever! They are so moist and the perfect amount of sugar. My favourite is the red velvet

So I’ve went on 3 separate occasions and each time the cupcakes are always so dry and taste like they were made the other day.. I gave them the benefit of a doubt but after 3 times it seems like a trend

My Girl loves this place. They have a wide variety of flavors and you are sure to find one you love. This place also has Pup cakes so your Furry Best Friend can join you on this flavorful adventure.

The choices were good, but not all flavors come in the standard size cupcake, or the jumbo cupcake. Got a half dozen, mixed, but not all were fresh. Taste was good & and the service was very good.

Any time we make a trip to Indianapolis we always have to make a stop at the Flying Cupcake. My wife will load us down with cupcakes to eat and always has to get some to bring home to family.

Offers wide range of muffins and customized cup cakes with beautiful design. I recommend this one for your loved ones on occasions like Birthday & other important events of your life …

Tried the cupcakes while in Indianapolis and was disappointed. Wouldn’t go back, however the young lady who helped me out was very sweet and nice hence the 3 Stars. Taste gets 1 if that.

The pretty in pink cupcake is the best things I’ve ever had. Literally thought I had died and went to heaven. They are over bearing sweet. I couldn’t eaten 10. But maybe that’s me

Usually very good. Not sure what was going on this day. Chocolate Birthday cupcakes were stale and we threw 1/2 of them away. Based on past purchases, they are worth another try.

Really excellent quality. Happy Birthday To Me Vanilla was my favorite. Tasted like they were from scratch. Salty Caramel was also amazing. Best chocolate cupcake I've ever had.

The cupcakes are very good. There is usually a large selection of flavors. The sugar cookies are some of the best in the city but can be hard to get as they sell out quickly.

Huge, amazing cupcakes! You'll be glad you went. Good luck deciding! We usually get several and we all share them to try new flavors. They are the BEST!!

Delicious German chocolate cupcake, and huge! Also didn’t realize it was the sister company to the Lemon Bar in Zionsville. The red velvet is fantastic!

These cupcakes are perfection. yes they have that sweet flavor without having that pure sugar that some icings have. And the flavors are to die for.

Celebrating a Birthday out of Town and wanted some cupcakes. Chocolate, Carrot Cake, Vanilla, Lemon and Peanut Butter are all delicious! Thank you!

I hosted a small meet up here and we loved it. It's adorable inside, great for photos if it's not busy. The cupcakes are yummy and really big!

Delicious and moist from first to last bite. I should have ordered a dozen! I love the chocolate and the lemon cupcake. Friendly service too.

I had a cupcake that was gluten-free in pretty decent but I went to go try to visit them during their hours of operations they were not open

These are my favorite cupcakes in the city. I get the here comes the bride every time I go. The staff are super friendly and easy going.

Nice indie vibe and helpful customer service. Cupcakes are amazing too. Great variety but need to get there early or they sell out

I literally pick up a box every day @ the on in Castleton/ Keystone Crossing. Everything behind the counter is so breathtaking!!!!

Great customer service. Flavors are all great. They have a nice selection of savory and gluten free cupcakes as well.

Best cupcakes ever! Staff is always kind and helpful, very clean and artistic environment. You can't go wrong here!!

I ordered cupcakes from DoorDash & they were DELICIOUS!!! Definitely recommend the Pretty in Pink strawberry one!

This cupcakes are so delicious!! They could improve the decorations, but other than that they're great:)

My daughter's favorite stop for a snack My favorite is red velvet. It's moist and delicious. …

Service was fast and friendly, and I loved my cupcakes. The blueberry cream cheese was my favorite!

We LOVE everything about the Flying Cupcake and try to visit every time we are in the Indy area!!

Awesome cupcakes! Some of the best I've ever had. I've liked every cupcake I've tried from there.

Nothing bad to ever say about this place. Always fresh and tasty with excellent customer service.

So many choices it was hard to choose in the best way! The cashier was super helpful and kind!

Best cupcake I've had. Ordered the Boston cream pie cupcake and it was moist and heavenly.

Wow these cupcakes are really great. Gotten for my finance's birthday and they were a hit.

Try to visit the flying cupcake but they were closed on a Sunday at 1:15 in the afternoon.

Very good the icing is amazing and I'm not an icing person. Lots and lots to choose from.

A great place to stop for a treat! I recommend the Koo Koo for Coconut, it was delicious.

I bought a cupcake and tried to eat it, but ended up getting hit in the face with a rock.

Good cupcakes. I usually get them from their food truck by the med center on Thursdays.

Wonderful cupcakes and cookies. I love the chocolate cupcake with caramel filling.

This is a great place for vegan shoppers to find cupcakes premade and ready to go.

The red velvet cupcake is the best cupcake I have ever had anywhere. …

Some of the most awesome cupcakes in the world. My favorite are the red velvet!

Love it, tasted them about 9yrs ago and they are still my favorite cake place.

Nice people working there and a good selection of different flavored cupcakes.

The ebony and ivory cupcake was delicious!!! Loved the cream cheese frosting.

I love these cupcakes they are kinda pricey but I still get one every week.

It's pretty expensive, but I always go when I'm downtown! Amazing cupcakes!

Red velvet cupcake with chocolate pieces omg soooo good "Red Velvet Elvis"

Always fresh, incredible cupcakes. Happy people selling happy cupcakes.